Service

Manual
6820
Full Page Printer
6822
ii 6820 Full Page Printer Service Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to operate and service
Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without
written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior notice and do not
represent a commitment on the part of Intermec Technologies Corporation.
2009 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm,
EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag Gen2, JANUS,
LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile
Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered
trademarks of Intermec Technologies Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
Contents
6820 Full Page Printer Service Manual iii
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Do Not Repair or Adjust Alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
First Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Resuscitation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Energized Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Sicherheitsbersicht. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Nicht alleine Reparaturen oder Einstellungen durchfhren. . . . . . . . . . . . . . . . . . . . v
Erste Hilfe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Wiederbelebung . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Stromfhrende Gerte . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Troubleshooting the 6820. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2
Replacing Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacing Parts in the 6820 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replacing the Pivot Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing the Printer Circuit Board (PCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Replacing the Terminal Holder Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Upgrading Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3
Exploded View and Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6820 Exploded View (Fixed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
6820 Spare Parts List (Fixed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
6820 Exploded View (Portable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
6820 Spare Parts List (Portable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Contents
iv 6820 Full Page Printer Service Manual
Before You Begin
6820 Full Page Printer Service Manual v
Before You Begin
This section provides you with safety information, technical support information,
and sources for additional product information.
Safety Summary
Your safety is extremely important. Read and follow all warnings and cautions in
this document before handling and operating Intermec equipment. You can be
seriously injured, and equipment and data can be damaged if you do not follow the
safety warnings and cautions.
Do Not Repair or Adjust Alone
Do not repair or adjust energized equipment alone under any circumstances.
Someone capable of providing first aid must always be present for your safety.
First Aid
Always obtain first aid or medical attention immediately after an injury. Never
neglect an injury, no matter how slight it seems.
Resuscitation
Begin resuscitation immediately if someone is injured and stops breathing. Any
delay could result in death. To work on or near high voltage, you should be familiar
with approved industrial first aid methods.
Energized Equipment
Never work on energized equipment unless authorized by a responsible authority.
Energized electrical equipment is dangerous. Electrical shock from energized
equipment can cause death. If you must perform authorized emergency work on
energized equipment, be sure that you comply strictly with approved safety
regulations.
Sicherheitsbersicht
Ihre Sicherheit ist uerst wichtig. Lesen und befolgen Sie alle Warn- und
Vorsichtshinweise in diesem Dokument, bevor Sie Intermec-Gerte verwenden und
betreiben. Falls die Sicherheitswarnungen und Vorsichtshinweise nicht befolgt
werden, kann es zu ernsthaften Verletzungen sowie Gerteschden und
Datenverlusten kommen.
Nicht alleine Reparaturen oder Einstellungen
durchfhren
Reparieren oder justieren Sie niemals alleine stromfhrende Gerte. Aus
Sicherheitsgrnden muss eine zweite Person anwesend sein, die erste Hilfe leisten
kann.
Before You Begin
vi 6820 Full Page Printer Service Manual
Erste Hilfe
Nach einer Verletzung unverzglich erste Hilfe oder medizinische Betreuung
aufsuchen. Verletzungen drfen nicht vernachlssigt werden, auch wenn sie noch so
unbedeutend erscheinen.
Wiederbelebung
Wiederbelebungsversuche mssen unverzglich eingeleitet werden, falls jemand
verletzt wird und die Atmung aussetzt. Verzgerungen knnen zum Tod fhren. Bei
Arbeiten an oder in der Nhe von Hochspannung mssen Ihnen die zugelassenen
Erste-Hilfe-Methoden vertraut sein.
Stromfhrende Gerte
Niemals an stromfhrenden Gerten arbeiten, es sei denn Sie wurden von einer
verantwortlichen Stelle dazu berechtigt. Stromfhrende Gerte sind gefhrlich.
Stromschlge durch stromfhrende Gerte knnen zu tdlichen Verletzungen
fhren. Falls zugelassene Notreparaturen an stromfhrenden Gerten
vorgenommen werden mssen, ist darauf zu achten, dass die genehmigten
Sicherheitsvorschriften strikt eingehalten werden.
Safety Information
Your safety is extremely important. Read and follow all warnings and cautions in
this document before handling and operating Intermec equipment. You can be
seriously injured, and equipment and data can be damaged if you do not follow the
safety warnings and cautions.
This section explains how to identify and understand dangers, warnings, cautions,
and notes that are in this document. You may also see icons that tell you when to
follow ESD procedures and when to take special precautions for handling optical
parts.

A warning alerts you of an operating procedure, practice, condition, or
statement that must be strictly observed to avoid death or serious injury to the
persons working on the equipment.
Warnung: Ein Warnhinweis macht Sie auf ein Betriebsverfahren, eine Praktik,
einen Zustand oder eine Anweisung aufmerksam, die genauestens befolgt
werden muss, um schwere oder tdliche Verletzungen der an den Maschinen
arbeitenden Personen zu vermeiden.
A caution alerts you to an operating procedure, practice, condition, or
statement that must be strictly observed to prevent equipment damage or
destruction, or corruption or loss of data.
Vorsicht: Ein Vorsichtshinweis macht Sie auf ein Betriebsverfahren, eine
Praktik, einen Zustand oder eine Anweisung aufmerksam, die genauestens
befolgt werden muss, um Schden oder eine Zerstrung der Maschine bzw. die
Zerstrung oder den Verlust von Daten zu vermeiden.
Before You Begin
6820 Full Page Printer Service Manual vii
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the Intermec web site at
www.intermec.com and click Support > Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document is presented
for reference only. The code does not necessarily represent complete, tested
programs. The code is provided as is with all faults. All warranties are expressly
disclaimed, including the implied warranties of merchantability and fitness for a
particular purpose.
Web Support
Visit the Intermec web site at www.intermec.com to download our current manuals
(in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request technical
support for your Intermec product.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec representative. To
search for your local representative, from the Intermec web site, click About Us >
Contact Us.
Service Location Support
For the most current listing of service locations, click Support >Returns and
Repairs > Repair Locations.
This icon appears at the beginning of any procedure in this manual that could
cause you to touch components (such as printed circuit boards) that are
susceptible to damage from electrostatic discharge (ESD). When you see this
icon, you must follow standard ESD guidelines to avoid damaging the
equipment you are servicing.
Because finger oils can impede the performance of scanner parts and dissolve
the reflective coating of the plastic mirrors, always wear finger cots or non-
powdered latex gloves when handling optical parts.
Note: Notes either provide extra information about a topic or contain special
instructions for handling a particular condition or set of circumstances.
Before You Begin
viii 6820 Full Page Printer Service Manual
For technical support in South Korea, use the after service locations listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
E-mail: mjyunkang@awoo.co.kr
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr
Who Should Read This Manual
This document is written for Intermec service technicians.
This service manual includes all of the information necessary to repair the 6820 Full
Page Printer. The manual includes procedures for replacing parts, exploded views
and spare parts lists, and a theory of operation.
Related Documents
This table contains a list of related Intermec documents and their part numbers.
The Intermec web site at www.intermec.com contains our documents (as PDF files)
that you can download for free.
To download documents
1 Visit the Intermec web site at www.intermec.com.
2 Click Support > Manuals.
3 Use the Product Category field, the Product Family field, and the Product
field to help you locate the product whose documentation you want to
download.
Document Title Part Number
6820 Series 80-Column Printer Users Manual 935-013-xxx
6820 Series 80-Column Printer Quick Start Guide 930-214-xxx
6820 Printer Terminal Holder Upgrade Instructions 942-007-xxx
6820 Printer Installation Instructions 931-052-xxx
6820 Full Page Printer Service Manual 1
1 Troubleshooting
This chapter explains how to diagnose and fix problems that may occur
in a 6820 printer.
Chapter 1 Troubleshooting
2 6820 Full Page Printer Service Manual
Troubleshooting the 6820
The following table describes different printing problems that can occur and
possible solutions. Use this section to find possible solutions to problems you may
have.
Printing Problems
Problem Possible Solution
The printer does not
communicate with the mobile
computer.
Make sure the correct protocol setting is selected.
Check the self-test report for the correct bit rate and
protocol setting. To perform a test print, press the
Form Feed and Set Page buttons on the control
panel for 3-5 seconds.
Change EEPROM settings through the configuration
process.
There is double-spacing on
application reports but single-
spacing on self-test.
Make sure the Auto Feed is configured correctly. Check
line 16 on the self-test report. CR+LF indicates an
incorrect configuration for NPCP.
The number zero prints
incorrectly (with or without
slash).
Make sure the EEPROM setting is configured correctly.
Check line 15 on the selftest report for the Zero Font
Style setting.
The printer does not print the
extended character set.
Check line 11 or 12 on the selftest report to see if the
NFT0000.MOD file is listed after Font Module.
The printer emits 1 or 2 beeps or
blinking green light is the only
indicator.
Make sure the printer mechanism has adequate power
for printing. The 12 V may be under or over voltage fault.
Note: Error lights do not flash if voltage is too high.
The printer emits 2 sets of 3
beeps.
The printer is out of paper. Reload paper into the printer
mechanism.
The printer works, but some or all
LEDs do not work.
The gray ribbon cable connecting control panel board to
pivot frame assembly is loose. Call Customer Support, or
send the printer in for repair.
The printer does not print. Check the self-test report for correct settings. To
perform a test print, press the Form Feed and Set Page
buttons on the control panel for 3-5 seconds.
The voltage is too high or low. Check line 13 on the
carriage return selftest report, under the Battery
Voltage heading.
The paper is wrinkled, creased,
moist, or missing perforations.
The white ribbon cables are obstructing the paper. Head
jams due to carriage alignment. Check line 29 on self-test
report, under Position heading, for value.
The printer does not feed the
paper.
Remove the ribbon cartridge, and move the
printhead. If it is still smooth, the ribbon is jammed.
Remove the ribbon cartridge, and move the
printhead. If still it is still resistant, the mask spring is
bent or damaged.
Chapter 1 Troubleshooting
6820 Full Page Printer Service Manual 3
Chapter 1 Troubleshooting
4 6820 Full Page Printer Service Manual
6820 Full Page Printer Service Manual 5
2 Replacing Parts
Use this chapter to learn how to replace the parts of the printer.
Chapter 2 Replacing Parts
6 6820 Full Page Printer Service Manual
Replacing Parts in the 6820 Printer
This chapter describes how to open and replace parts in the 6820 Full Page Printer.
Replacing the Cover
Use the following steps to replace the cover of the cover mechanism assembly. To
replace the cover, you need these parts and tools:
To replace the cover for the 6820 Printer (Fixed and Portable)
1 Lift to open the cover.
Note: Opening this product can result in voiding the warranty. The internal
workings of this product can only be accessed by authorized Intermec service
personnel.
Integrated circuits on the printed circuit board (PCB) are very sensitive to
damage by electrostatic discharge (ESD). The 6820 printer should only be
repaired at a workstation with ESD protection. Authorized Intermec service
personnel should always wear skin-contact grounding straps and use a
properly grounded static mat. Failure to comply may result in damage to PCB
components.
This icon appears at the beginning of any procedure in this manual that could
cause you to touch components (such as printed circuit boards) that are
susceptible to damage from electrostatic discharge (ESD). When you see this
icon, you must follow standard ESD guidelines to avoid damaging the
equipment you are servicing.
Parts and Tools
Description Part Number
Phillips screwdriver
Slotted screwdriver
Cover 714-668-001
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 7
2 Remove the two front screws that attach the cover mechanism to the paper tray.
3 Lift and flip the pivot tray assembly.
4 Remove the two screws in back that attach the cover mechanism to the paper
tray.
5 Detach or unlock the two ribbon cables that connect the cover mechanism and
pivot tray assembly to the paper tray.
Screw
(2 places)
Screw
(2 places)
Pivot tray assembly
Chapter 2 Replacing Parts
8 6820 Full Page Printer Service Manual
6 Lift the cover mechanism and pivot tray assembly out of the paper tray.
7 Remove the two screws from the side of the cover mechanism assembly.
8 Open the cover.
9 Lift up on the cover to detach it from the pivot tray assembly.
10 To replace the cover, reattach the new cover using the screws you removed in
Step 5.
Cable
(2 places)
Cover mechanism
and pivot tray assembly
Screw
(2 places)
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 9
Replacing the Pivot Tray Assembly
Use this procedure to replace the 6820 pivot tray assembly. To replace the pivot tray
assembly, you need these parts and tools:
1 Lift to open the cover.
2 Remove the two front screws that attach the cover mechanism to the paper tray.
3 Lift and flip the pivot tray assembly.
Parts and Tools
Description Part Number
Phillips screwdriver
Slotted screwdriver
Pivot tray assembly 714-505-xxx
Screw
(2 places)
Screw
(2 places)
Pivot tray assembly
Chapter 2 Replacing Parts
10 6820 Full Page Printer Service Manual
4 Remove the two screws in back that attach the cover mechanism to the paper
tray.
5 Detach or unlock the two ribbon cables that connect the cover mechanism and
pivot tray assembly to the paper tray.
6 Lift the cover mechanism and pivot tray assembly out of the paper tray.
7 To replace the cover mechanism and pivot tray assembly, place it over the paper
tray and reconnect the two cables you disconnected in Step 2.
8 Lift up to open the cover of the cover mechanism assembly.
9 Replace the two screws you removed in Step 2.
10 Flip the pivot tray assembly back as shown in Step 3.
11 Replace the two screws you removed in Step 4.
12 Flip the pivot tray assembly back into place.
Replacing the Printer Circuit Board (PCB)
You may need to replace the printer circuit board (PCB). To replace the PCB, you
need these parts and tools:
To replace the PCB for the 6820 Printer (Fixed and Portable)
1 Deattach the cover mechanism from the pivot tray asssembly. For help, see
Replacing the Cover on page 6.
Cable
(2 places)
Cover mechanism
and pivot tray assembly
Parts and Tools
Description Part Number
Phillips screwdriver
Printer circuit board (PCB) 224-998-001
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 11
2 Dettach the pivot tray assembly from the paper tray. For help, see Replacing
the Pivot Tray Assembly on page 9.
3 Remove the three long screws and the one short screws in the back left corner
that attach the printer mechanism to the PCB. Make sure to return this screw to
the exact location you removed it from.
4 Lift up on the printer mechanism.
5 Detach the six connectors connecting the printer mechanism to the PCB.
6 Remove the four plastic standoffs from the PCB.
Screw
(3 places)
Screw
Standofs
(4 places)
Connectors
(6 places)
Chapter 2 Replacing Parts
12 6820 Full Page Printer Service Manual
7 Remove the three screws from the keypad mounting bracket.
8 Detach the keypad cable.
9 Remove the four screws from the PCB.
10 Lift up to remove the PCB. If the board catches, make sure that the black latch
that connects the green cable is pushed in.
11 Remove and replace the four spacers underneath the PCB (optional).
12 Place the new PCB on top of the spacers.
13 Replace the four screws you removed in Step 7.
14 Reattach the keypad cable.
15 Replace the three screws you removed in Step 5 that attach the keypad mounting
bracket.
16 Replace the four plastic standoffs that you removed in Step 4.
17 Reattach the six connectors that you detached in Step 3.
18 Set the printer mechanism on top of the standoffs so it is aligned properly.
Screw
(2 places)
Screw
Keypad mounting bracket
Keypad
cable
Spacer
(4 places)
Screw
(4 places)
PCB
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 13
19 Replace the four screws you removed in Step 1.
Replacing the Terminal Holder Assembly
There are three different terminal holder assemblies, but you can replace them all
using the same methods for either the fixed and portable printers, respectively.
To replace the terminal holder assembly, you need these parts and tools:
Note: After you replace the PCB, install the latest firmware on the printer and
program it with the printer serial number. Loading the old firmware with a new PCB
will corrupt the PCB. For help, see Upgrading Firmware on page 17.
Parts and Tools
Description Part Number
Phillips screwdriver
Terminal holder assembly (one of these):
CN3 E
CN3 (Standard)
CK61 (Bluetooth)
CK61 (non-Bluetooth)
700X (Bluetooth)
700X (non-Bluetooth)
715-491-001
715-491-002
715-379-xxx
714-573-xxx
714-555-xxx
714-527-xxx
Terminal holder assembly adapter (use
only with CN3 and CN3e)
642-850-001
Chapter 2 Replacing Parts
14 6820 Full Page Printer Service Manual
To replace the terminal holder assembly for the 6820 printer (Fixed)
1 Remove the four screws attaching the wire harness cover.
2 Remove the plastic standoffs.
3 Detach the ground cable.
4 etach the terminal holder extension cord that connects the terminal holder
assembly with the paper tray.
Screw
(4 places)
Standofs (4 places)
Wire harness cover
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 15
5 Remove the four screws attaching the terminal holder assembly to the paper tray
assembly.
6 Pull the terminal holder assembly extension cord and ground cable through and
out of the slit in the paper tray. If you are replacing the CN3 or CN3e terminal
holder assembly, remove the terminal holder assembly adapter (P/N 642-850-
001).
Screw
(4 places)
Chapter 2 Replacing Parts
16 6820 Full Page Printer Service Manual
7 Make sure you have the appropriate terminal holder assembly. To see a list of
terminal holder assemblies, see the parts and tools list in the beginning of this
procedure.
8 If you are replacing the CN3 or CN3e terminal holder assembly, you must
replace the terminal holder assembly adapter (P/N 642-850-001). Place the new
terminal holder assembly on top of the terminal holder assembly or adapter.
9 Loop the terminal holder extension cord and ground cable through and into the
slit in the paper tray as in Step 6.
10 Replace the four screws that you removed in Step 5.
11 Connect the terminal holder extension cord that you disconnected in Step 4.
12 Connect the ground cable as you disconnected in Step 3.
13 Replace the four plastic standoffs you removed in Step 2.
14 Replace the wire harness cover you removed in Step 1.
15 Replace the four screws that attach the wire harness cover.
To replace the terminal holder assembly for the 6820 printer (Portable)
1 Remove the four screws from the terminal holder assembly.
2 Detach the ground cable.
3 Unstick and detach the terminal holder extension cord to remove the terminal
holder assembly.
4 Obtain and replace the new terminal holder assembly.
5 Replace the four screws you removed in Step 1.
Terminal holder assembly
Terminal holder assembly
adapter
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 17
Upgrading Firmware
After you have replaced parts on the 6820 printer, you may need to upgrade the
printer firmware. To upgrade the printer firmware, you will need to:
install the Printer Configuration Utility. For help, see the 6820 Series 80-Column
Printer Users Manual (P/N 935-013-xxx).
download the printer firmware from the Intermec web site.
upgrade the printer using the Printer Configuration Utility.
To download printer firmware
1 Go to the Intermec web site at www.intermec.com.
2 Click Support > Downloads.
3 Use the Product Category field, the Product Family field, and the Product
field to help you locate the 6820 printer firmware.
4 Download and extract the latest firmware version to your computer. Make sure
you install the firmware to the path, Program Files > Intermec > 6820 Printer
Configuration Utility > 6820 Sys.
To upgrade the printer using the Printer Configuration Utility
1 If you have a terminal holder that communicates using Bluetooth, disconnect
the gray terminal holder ribbon cable. Do this in one of two ways:
If you have a fixed printer, disconnect the terminal holder ribbon cable
extension cord. For help on how to access the terminal holder ribbon cable,
see Replacing the Terminal Holder Assembly on page 13.
Chapter 2 Replacing Parts
18 6820 Full Page Printer Service Manual
If you have a portable printer, disconnect the terminal holder ribbon from
the floor of the printer cavity. For help on how to access the terminal holder
ribbon cable, see Replacing the Terminal Holder Assembly on page 13.
2 Flip the printer mechanism assembly so the printer port is accessible. For help,
see To replace the cover, reattach the new cover using the screws you
removed in Step 5. on page 8.
3 Connect one end of the serial cable (P/N 226-270-xxx) to the port on the printer,
and the other end to your PC.
Terminal holder
ribbon cable
Chapter 2 Replacing Parts
6820 Full Page Printer Service Manual 19
4 Press the Reset button on the printer.
5 On your PC, click Start > Programs > Intermec > 6820 Printer Configuration
Utility > PConfigApp.exe to start the Printer Configuration Utility.
6 Open communications with the printer:
If you do not want to change configuration settings, click Get 6820
Configuration.
If you want to change configuration settings, make changes to the
Configuration clipboard and then click Set 6820 Configuration.
7 Press the Reset button on the printer. In the 6820 Printer Configuration Utility,
and click Fonts and Control.
Reset button
Note: When using a Bluetooth adapter make sure to select the DTR
communications protocol and the 19.2K bit rate.
Chapter 2 Replacing Parts
20 6820 Full Page Printer Service Manual
8 If you want to change fonts, highlight the files you want to change in the Fonts
Available for Update list.
9 Click the arrow pointing to the right to move the selected files to the Fonts
Selected for Update list.
10 If you want to update the printer, select the Include control program updates
check box.
11 Click Update Printer to upgrade your printer firmware.
12 Reconnect the terminal holder assembly cable. For help, see Replacing the
Terminal Holder Assembly on page 13.
13 To make sure that your printer upgraded successfully , press the Form Feed and
Set Page buttons on the control panel for 3-5 seconds to create a test print.
Check that the test print lists the firmware versions that you just upgraded to.
6820 Full Page Printer Service Manual 21
3 Exploded View and Spare Parts List
This chapter contains the exploded view and the spare parts list for the
6820 printer.
Chapter 3 Exploded View and Spare Parts List
22 6820 Full Page Printer Service Manual
6820 Exploded View (Fixed)
3
4
5
6
10
12
2
1
19
7
9
8
S1
(4 places)
S2
(2 places)
S3
(3 places)
S5
(4 places)
11
S6
(3 places)
S4
22
14
13
(4 places)
S7
(4 places)
21
S10
(3 places)
15
16
18
S9
(3 places)
20
S11
(2 places)
17
(3 places)
S8
(3 places)
23
Chapter 3 Exploded View and Spare Parts List
6820 Full Page Printer Service Manual 23
6820 Spare Parts List (Fixed)
6820 Spare Parts List (Fixed)
Callout Description Part Number
1 Cover 714-668-001
2 Printer, M-2010-001 Epson 320-079-102
3 Nylon standoff, .562OD x .29ID x .919L 820-080-001
4 Nylon Standoff, .562OD x .29ID x 1.134L 820-080-002
5 Control board, Epson 224-998-001
6 Bumper, 1/2 diax 1/2 L w/6-32 stud 813-135-001
7 Spacer, 5/16 ID X .150L, nylon 820-026-013
8 Membrane keypad, 3 button 340-201-001
9 Nut, 6-32 self lock, crescent 802-113-000
10 Pivot tray, pressed 754-479-004
11 Panel bracket 805-599-001
12 Cover 25 position terminal assembly cover, pressed
(alternative to terminal holder assembly)
754-583-006
13 Spacer, 3/8 ID X 15/16L, nylon 820-026-015
14 Terminal Holder Assembly
CN3e
CN3 (Standard)
CK61 (Bluetooth)
CK61 (non-Bluetooth)
700X (non-Bluetooth)
700X (Bluetooth)
715-491-001
715-491-002
715-379-102
714-573-101
714-527-009
714-555-006
15 Spring finger, ESD 650-624-001
16 Spring finger, ESD spacer 650-757-002
17 Standoff, 4-40 X .625L, aluminum 820-004-017
18 Transition bracket 805-597-001
19 Terminal holder assembly adapter (use only with CN3 and
CN3e)
642-850-001
20 Cable assembly DC power 226-226-102
21 Transition board 857-039-409
22 Bracket, side holder 754-185-002
23 Paper tray assembly, 200 Sheet 754-856-001
6820 Hardware List (Fixed)
Callout Description Part Number
S1 Screw, 6-32 X 1 FH, stainless steel w/nylon 800-390-004
S2 Screw, 0-32X3/16 650-422-001
S3 Screw, 6-32 X 1-1/4 FH, stainless steel w/nylon 800-390-003
S4 Screw, 6-32 X 1 FH, stainless steel w/nylon 800-390-004
Chapter 3 Exploded View and Spare Parts List
24 6820 Full Page Printer Service Manual
S5 Screw, 4-40X5/16 PH, Phillips drive, black w/nylon 800-391-001
S6 Screw, 4-40 X3/16 PH, black, zinc 800-467-001
S7 Screw, FHP, 8-32 X 1.75 LG (CN3 or CN3e)
Screw, 8-32X1-1/4 FH, Phillips drive, black (700X)
Screw, 8-32X1-1/4 FH, Phillips drive, black (CK61X)
800-562-001
800-115-000
800-115-000
S8 Screw, 8-32x1-1/4 FH, Phillips drive, black 801-115-000
S9 Screw, 4-40 x5/16, PH, black, zinc w/nylon 800-467-003
S10 Screw, 4-20X5/16 Plastite, PH Phillips 800-483-002
S11 Screw, M3 X 0.5 By 6 MM PH 800-015-002
6820 Hardware List (Fixed) (continued)
Callout Description Part Number
Chapter 3 Exploded View and Spare Parts List
6820 Full Page Printer Service Manual 25
6820 Exploded View (Portable)
4
5
6
10
1
13
7
9
8
20
11
S8
(3 places)
S11
(3 places)
S10
(3 places)
22
S9
(3 places)
23
24
12
14
S1
(4 places)
S2
(2 places)
S3
(3 places)
S6
(3 places)
S7 (4 places)
3
2
S5
(4 places)
S4
S12 (2 places)
21
18
15
16
17
19
Chapter 3 Exploded View and Spare Parts List
26 6820 Full Page Printer Service Manual
6820 Spare Parts List (Portable)
6820 Spare Parts List (Portable)
Callout Description Part Number
1 Cover 714-668-001
2 Printer, M-2010-001 Epson 320-079-102
3 Nylon standoff, .562OD x .29ID x .919L 820-080-001
4 Nylon Standoff, .562OD x .29ID x 1.134L 820-080-002
5 Control board, Epson 224-998-001
6 Bumper, 1/2 diax 1/2L w/6-32 stud 813-135-001
7 Spacer, 5/16 ID X .150L, nylon 820-026-013
8 Membrane keypad, 3 button 340-201-001
9 Nut, 6-32 self lock, crescent 802-113-000
10 Pivot tray, pressed 754-479-004
11 Panel bracket 805-599-001
12 Cover 25 position terminal assembly cover, pressed 754-583-006
13 Terminal Holder Assembly
CN3e
CN3 (Standard)
CK61 (Bluetooth)
CK61 (non-Bluetooth)
700X (non-Bluetooth)
700X (Bluetooth)
715-491-001
715-491-002
715-379-102
714-573-101
714-527-009
714-555-006
14 Spacer, 3/8 ID X 15/16L, nylon 820-026-015
15 Spring finger, ESD 650-624-001
16 Spring finger, ESD spacer 650-757-002
17 Standoff, 4-40 X .625L, aluminum 820-004-017
18 Transition bracket 805-597-001
19 Cable assembly DC power 226-226-102
20 Handle assembly, printer 754-854-001
21 Transition board 857-039-409
22 Paper tray assembly, 50 Sheet 642-803-001
23 Printer foot, pressed, PC/color 754-183-002
24 ACF-180-NA AC/DC power supply 110VAC/15VDC 6A 851-054-003
6820 Hardware List (Portable)
Callout Description Part Number
S1 Screw, 6-32 X 1 FH, stainless steel w/nylon 800-390-000
S2 Screw 10-32X3/16 650-422-001
Chapter 3 Exploded View and Spare Parts List
6820 Full Page Printer Service Manual 27
S3 Screw, 6-32 X 1-1/4 FH stainless steel w/nylon 800-390-003
S4 Screw, 6-32 X 1 FH stainless steal w/nylon 800-390-004
S5 Screw, 4-40X5/16 PH, Phillips drive, black w/nylon 800-391-001
S6 Screw, 4-40 X3/16 PH, black, zinc 800-467-001
S7 Screw, 8-32X1-1/4 FH, Phillips drive, black 800-115-000
S8 Screw, 4-40 x5/16 PH Blk zinc w/nylon 800-467-003
S9 Screw, 4-20X5/16 Plastite, Pan Phil 800-483-002
S10 Screw, 10-24x1/2 PH, Phillips drive, stainless steel M/S 801-332-000
S11 Screw, 10-24x1/2 PH, Phillips drive, stainless steel M/S 801-332-000
S12 Screw, M3 X 0.5 BY 6MM PAN HD 800-015-002
6820 Hardware List (Portable) (continued)
Callout Description Part Number
Worldwide Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
2009 Intermec Technologies
Corporation. All rights reserved.
6820 Full Page Printer Service Manual
*939-019-001*
P/N 939-019-001