Leonard Hopkins

Greenfield, IN 46140
LinkedIN @ www.linkedin.com/in/leonardphopkins Personal website @ www.hitservices.co
LHopkins@HITServices.co Home: 317.861.9836 Mobile: 317.719.0785

Summary of Skills
Over 10 years of System Administration experience managing servers, desktops, telecom and heterogeneous systems.
Over 15 years of proven managerial experience handling Network Engineers, Analysts, Network Administrators, Technicians and outside
Vendors responsible for time sensitive, mission critical duties.
Over 15 years of professional and senior level experience in information technology to include IT architecture and engineering, network
administration, business analysis, network security, Business Continuity Planning, Business processes (reviewing IT business processes
and developing ways to improve them), and disaster recovery in heterogeneous or multi-platform environments.
Over 10 years of extensive hands-on IT management experience with teams up to 10 including network administrators, engineers, and
consultants, help desk, telecommunications technicians and vendor negotiations.
Over 10 years of solid experience in strategic project planning, process management, status reporting and presentation to senior
management, budgeting and forecasting.
Extensive knowledge and experience working in both large enterprise networking environments with over 12 locations and 2500 users to
small dynamic single location networking environments with hundreds of users.
Excellent communication skills. Able to effectively communicate with non-technical users, technical engineers/developers, third party
vendors, operations, marketing, finance, and senior management.
Experience
BCforward November 2013 (Present) Indianapolis, IN
Senior System Engineer
Duties
Provided trouble resolution on complex problems and lead implementations for system and network security technologies
Developed testing plans to ensure quality of implementation
Coordinated and prepared the reporting of data security events and incidents
Provided system and network architecture support for information and network security technologies
Provided technical support to business and technology associates in risk assessments and implementation of appropriate information
security procedures, standards and technologies
Designed & analysed mix of vendor services meeting business and information security requirements
Lead lights on initiatives to consolidate equipment and/or implement business relocations
Determined and performed complex configuration changes to meet business and information security requirements
Perform capacity analysis; recommend and implement capacity increases
Served as the technical escalation for results of preventative maintenance routines
Supervised preventative maintenance
Represented infrastructure security support in significant projects and performed the most complex operations and administrat ion tasks
Responded to level 3 & 4 change and problem requests without supervision
Lead level 1 & 2 incident recoveries and root cause analysis.

Major Projects Accomplished
Developed and implemented RFC (Request for Change) Management Protocol
Developed Virtual Testing Platform
Developed Sharepoint Web Portal for training and education
Brought Infrastructure Systems up to Best Practices Standards
Improved Fault Tolerance and Redundancy of Server Systems, Switches, and Firewalls
Upgraded Cisco ASA IOS from 8.2 to 8.3


United HealthOne UnitedHealth Group (April 2013 October 2013) Indianapolis, IN
IT Applications/Systems Management Analyst
Duties
Supported BPM Platform from TIBCO Systems for Insurance Processing System
Provides technical guidance to other Systems Management Analysts.
Ensure that SOP and systems documentation is up-to-date.
Recommend process improvements to stabilize services and applications.
Monitor application and system performance to ensure conformity to existing policies and Service Level Objectives (SLOs).
Monitor and implement work items through ISR process.
Diagnose, troubleshoot, and resolve application level problems.
First-line response support for highly available systems.
Perform production deployments within change management cycle.
Ticket management of break/fix issues queue.
Participates in the researching of new or existing problems identified in the application environments.
Conduct other recurring operational tasks as defined by Standard Operating Procedures.

Major Projects Accomplished
Reduced Helpdesk Tickets queue from over 350 back logged tickets to zero in 45 days.

The Village Geek (June 2012 March 2013) Zionsville, IN
Senior Network Technician/Assistant Store Manager
Duties
Computer systems sales to residential and small business based companies.
Deployed Windows 7 Enterprise Client 64-bit in system builds to retail and commercial clients.
Repair and service of desktop, laptop and server systems.
Network support and design for residential and small businesses based companies.

NPower Indiana (November 2011 March 2012 Indianapolis, IN
Systems Engineer
Duties
Maintained hundreds of Windows workstations and over 50 Windows 2008 servers using N-Able managed services. Also manages dozens
of printers and networking appliances (including warranty work and break fix)
Project Lead for OS Migrations to Windows 2008, Exchange 2010.
Provide Tier 3 Escalation Support

Major Projects Accomplished
Migration of Damien Center to Windows 2008 R2 Active Directory and Exchange
Deployed Windows 7 Enterprise Client 64-bit in system builds to retail and commercial clients.

Spohn Associates (October 2008 October 2011) Indianapolis, IN
Systems Engineer
Duties
Maintained 50 Windows 7 workstations and 5 Windows 2003 servers as well as all printers and networking appliances (including warranty
work and break fix).
Provided helpdesk services to 50 corporate staff members specializing in high end construction management, estimating and financial
software packages.
Managed all Network and Telecom Services including SonicWall TZ-170 Firewall, SonicWall SSL VPN 2000, SonicWall ESA 3000 Spam
Server and InterTEL 5000 Phone System.
Provided direction on IT security standards and best practices. Analyze Active Directory structure and improved design as needed.
Provided leadership in IT Projects such as physical network infrastructure build-out, major software upgrades and network redesign.
Developed and implemented data recovery procedures and disaster recovery plan employing 2 NAS systems and off-site backup
appliance.

Major Projects Accomplished
Deployed Windows 7 Enterprise Client 64-bit to entire company and remote sites.
Implemented SonicWall SSL VPN to extend remote connections to staff from anywhere in the world
Integrated 5 Outside Sales Offices to real time online connections
Integrated Sharepoint access from mobile phones
Decentralized Small Business Server to Improve Fault Tolerance
Decreased potential outage time to 2 - 4 hours for servers and workstations
Developed IT Web Portal employing Sharepoint Team Services providing on-line training, education and information
Saved over $30,000/ yr with implementation of SonicWall ESA3300 Anti-Spam Server
Relocated entire network and telecom services in 2009 move to new location at Winton Drive.

Trotter Construction Company, Inc. (May 2005 - August 2008) Indianapolis, IN
Systems Engineer
Duties
Maintained 50 Windows workstations and 5 Windows 2003 servers as well as all printers and networking appliances (including warranty
work and break fix).
Provided helpdesk services to 50 corporate staff members specializing in high end construction management, estimating and financial
software packages
Provide direction on IT security standards and best practices. Analyze Active Directory structure and improved design as needed.
Provide leadership in IT Projects such as physical network infrastructure build-out, major software upgrades and network redesign.
Supervise data recovery procedures and develop disaster recovery plan.
Management of Telecom Services including wireless Nextel Network.
Management of Video Surveillance and Building Security.

Major Projects Accomplished
Implemented Corporate Firewall and Security
VPN Rollout
IT Web Portal employing Sharepoint Team Services providing on-line training, education and information
Toshiba Strata Digital Phone System with Unified Messaging and VOIP Technology
Installation of Wireless networking at Corporate Center and remote sites
Implementation of NAS devices and Veritas 10.x
Implemented Xerox WorkCenter Centralized Printing, Scanning, Copying and Faxing Solution
Migration from POP E-mail to Exchange 2003 with Full Mobile Support (Including IPhone 2.0)

S & R Resources, Inc (July 2004 Feb 2005) Columbus, IN
IT Project Lead\Systems Admin (Contract at Cummins in Columbus)
Duties
General responsibilities included extensive audit of dozens of enterprise systems at Cummins, Inc.for compliance with Sarbanes Oxley
Act. Reviewed policies regarding platform authentication, anti-virus, and production control and security administration.
Provided documentation and recommendations to bring entire enterprise into compliance with section 404 of the Sarbanes-Oxley Act of
2002. Developed scripts to streamline evidence gathering and validation.
Project Lead for deployment of IBM Director Server Management.
As part of a team, built IBM xSeries Windows 2000 servers for distributorship migration project.

Major Projects Accomplished
Developed Sox security standard documentation manual
Developed scripts to reduce time in auditing SOX systems for compliance
Rollout of IBM Director to over 150 systems with the Cummins Inc., enterprise

Cinergy (May 2001 to August 2003) Plainfield, IN
IT Project Lead\Systems Admin (Contract)
Duties
General responsibilities included project management/implementation of over 12 major IT projects, management of technical relationships
with strategic partners and IT vendors, and 1st level escalation support for Energy Merchant Business connectivity issues.
Management of technical relationships included identifying, and clarifying technical relationship parameters and ensuring that those
parameters are properly implemented both within Cinergy and the partnered company. This would involve coordinating with various
groups including database administrators, network architects, network operations, web development, marketing, customer service,
contracts, finance, and senior management.
Partnered companies personally responsible for included BP Texas City Refinery, Celanese Acetate, Equistar, Millennium Chemical,
General Motors, Kodak, Philadelphia Naval Business Center and others.
Development and fully implemented an enterprise level help desk system for providing customer escalation support for Energy Merchant
Helpdesk and acted as liaison to regulatory business partner.
Additional duties included installation and configuration of servers, routers, and switches, desktop support and VPN configuration for
remote access servers/workstations as well as troubleshooting and resolving break/fix issues with hardware, software applications, OS
and printers as well as user administration, drive imaging and applying updates patches in order provide high availability and uptime to
systems.
Developed Proof of Concept Citrix project services for use in remote Energy Merchant Power Generation business partners.
Designed and built servers systems for remote Energy Merchant Power Generation business partners

Major Projects Accomplished
Rollout of Ciscos VPN solution to power plants in Ashtabula, OH, Shreveport, LA, St. Paul, MN, Narrows, VA as well as voice & data
services to Philadelphia Naval Shipyard, Texas City, TX and Tuscola, IL.
Development and fully implemented an enterprise level help desk system for providing customer escalation support for Energy Merchant
sites and acted as liaison to regulatory business partner support services.

Technical Skills Summary
Cloud Platform Office 365 and Azure
Storage Area Network HP Storage Works
Operating Systems Windows 2003/2008 (SBS Editions also) XP, Vista, Windows 7 and 8 Enterprise, Linux (Fedora, Ubuntu)
Business Process Management Tibco
Messaging/ Email Security Microsoft Exchange 5.5 and 2003, 2007 and 2010, SonicWall ESA 3300, Barracuda Spam 400
Telecom InterTel (MiTel) 5000, Toshiba Strata Digital Phone System, ShoreTel
Hardware HP, IBM, Dell, Gateway, Iomega, Cisco, LinkSys, Intel
Server Systems Management Microsoft SQL Server, Microsoft IIS, Microsoft Project Server, Microsoft SharePoint, Trend Micro and
Symantec Enterprise Anti-Virus, Veritas Enterprise Backup Exec, Altiris, Symantec Ghost Solution Suite,
Qwest Desktop Authority, Barracuda Cloud Backup 490 & 690.
Firewalls and Switches Cisco ASA 5505 & 5510, SonicWall TZ Series, Microsoft ISA, HP Procurve Series, Cisco Catalyst Series,
Microsoft ISA 2006
Network Management iPSentry, Wireshark
Remote Access SonicWall SSL VPN Series, Cisco VPN
Scripting Languages VBSCRIPT, WSH, WMI, PowerShell. SQL Transaction
Virtualization VMWare ESX 4.1 and ESXi, Hyper-V, Windows Virtual PC, Virtual Server 2005 R2, Packet Tracer, GNS3
Technical and Professional Certifications
Microsoft Certified Professional (MCP)
Certified Project Manager (Xavier University Affiliation) (CPM)
Microsoft Certified Systems Engineer (MCSE NT4)
EDUCATION
WireShark University
TrainSignal CCNA, Windows Enterprise 2008, Exchange 2010, Sharepoint 2010, SQL 2008
Hardcore Techies, Inc - Enterprise LAN/WAN +Security Track MCSE 2000, MCSE 2003, CCNP, CCSP
Xavier University (The Xavier Consulting Group) - Senior Management Certificate Program
The Way College - Bachelor of Theology
Indiana University/Purdue University @ Indianapolis (IUPUI) - Majored in Engineering