Está en la página 1de 15

Review of

Philippines
Delivery Center
Final / Draft
Internal
Audit Report
Report No: IA 12/13
IN7
Date: April 9, 2013
Table of Contents
DISCLAIMER: This report and any attachment to it is strictly confidential information. It may contain
privileged information and is only made for the attention of those persons named in the distri!tion list
aove. This information shall not e d!plicated" distri!ted" or !sed in any manner" in #hole or in part"
either #ithin or o!tside the Company e$cept as a!thori%ed in #riting in advance y the Internal A!dit
f!nction. In order to sec!re confidentiality please store this report in the electronic version in a sec!red
place. If yo! have received this report in error" please inform the Internal A!dit f!nction immediately and
destroy the original transmittal& any revie#" copying" or distri!tion of it is strictly prohiited.
Strictly Confidential 'age ( )
Strictly Confidential 'age ( *
1. Executie
!u""ar#
1.1 Overview
+,vervie# sho!ld cover -ey facts and fig!res for the areas !nder revie#. .elo# is one s!ch ill!stration/
The Philippines delivery centre began its operations in the 4
th
Quarter of 2009 with an initial batch of
40 associates. As of August 2012 the strength of the centre has grown to appro!i"ately #1$
associates catering to clients fro" Teleco" %&' and (etail verticals. Prabha)ar %isen is the *ountry
head and is supported by 'ree+it *handran who is the ,irector - .perations responsible for support
and ad"inistration functions of the centre.
The following table su""arises the increase in operating revenue and property plant and e/uip"ent
over the years0
Particulars
As at Dec 2011
(USD)
As at Dec 2010
(USD)
Increase Increase
.perating (evenue 12T,3 1$4#459$ 40442$$ 94$#640 2$#7
8ross 9argin #15#66 11#141513 24$2024 1467
8ross 9argin 7 47 -467
:et inco"e 504#04 1149$6293 2$9#$$6 1427
*ash 154#1#4 #4444$ ##1541 1027
Accounts receivable 1including
unbilled receivable3
2656402 691110 19#4492 $$47
Property Plant ; </uip"ent
1net3
6452192 $6#2525 20#9446 6#7
1.2 Ob!ectives
+List in !llet points the -ey a!dit o0ectives for performing the a!dit1revie#1investigation. .elo# is one
s!ch ill!stration/
T"e ob!ectives of our review were as follows0
<!istence and effectiveness of policies and procedures governing =nfrastructure Pro+ects
*o"pliance with such policies and procedures
*ontrols over awarding =nfrastructure Pro+ects
Approval process over various activities in the functions listed above
'egregation of duties a"ongst staff and
(eview the overall control environ"ent
Strictly Confidential 'age ( 2
1.# Sco$e% Covera&e an' (i)itations
+List in !llet points the scope areas covered and -ey scope e$cl!sions. Start #ith reference to the IA
'lan1 Management re3!est" follo#ed y the a!dit name and location" a!dit period and field #or-. .elo#
is one s!ch ill!stration/
As per the 2012-1$ =nternal Audit Plan a review of the =nfrastructure Pro+ects for 'iruseri >=T' Pune
%antala *oi"batore and >ochi was perfor"ed for the period April 1 2012 to 9arch $1 201$. The
fieldwor) for the review was carried out during the period April 6 201$ to ?uly 11 201$.
T"e followin& areas were covere' 'urin& t"e course of our review*
(eview of (&P process vendor selection contracting "odel roles and responsibilities
pricing pay"ents etc.
,ocu"entation review of the pro+ects fro" (&P award to post-award stage for the 'iruseri
>=T' Pune %antala *oi"batore and >ochi Pro+ects
'tatutory *o"pliance for the =nfrastructure Pro+ects under review
=dentify areas 1cost heads @ vendor types3 where bench"ar) study could be perfor"ed
T"e followin& areas "ave been e+clu'e' fro) t"e current sco$e of our review*
(eview of design and technical para"eters for awarding =nfrastructure Pro+ects
(eview of pre-defined para"eters for shortlisting of capital vendors
&or"al bench-"ar)ing of internal policies @ processes with =ndustry practices
*urrent audit scope is restricted to review of policies and docu"ents provided for the audit.
T"e followin& au'it li)itations were note' 'urin& t"e course of our review*
+List in detail any restrictions1limitations that #o!ld affect the cond!ct of a complete and independent
a!dit. In case there are no a!dit limitations" remove this section from the report. .elo# is one s!ch
ill!stration/
(ecords@docu"ents pertaining to statutory co"pliance for sub-contractors 1P& *hallans
Aabour licenses Bage registers3
.pen P. (eport fro" Peoplesoft
%alance confir"ation for selected sa"ples 1Accounts Payable3
=nventory aging analysis for 9arch 201$ 1=nventory3
:ew process owner for AP Process unaware of prior transactions carried out by the
co"pany
Strictly Confidential 'age ( 4
1., Observation Su))ar-
Sl
.o.
/is0
/atin&
Su))ar- of 1e- Observations .e+t Ste$s /ef.
1. Cigh Pg 11
2. Cigh Pg 1$
$. Cigh
4. Cigh
6. 9ediu"
4. 9ediu"
5. 9ediu"
#. 9ediu"
+The oservation s!mmary tale aove s!mmarises the -ey oservations noted in o!r revie#.
5enerally 6igh and Medi!m rating oservations sho!ld e s!mmarised in the tale aove along #ith
the ne$t steps1management action plan. The last col!mn +Ref./ provides the page reference to the
detailed oservation in the a!dit report/
Strictly Confidential 'age ( 7
Strictly Confidential 'age ( 8
2. Detaile$
%&'eration
'
Observation .o. 1 (2or)at 1)
(3rief 4ea'in& of t"e Observation .ote')
/is0 /atin&
4i&"
Detaile'
Observation
DProvide a brief bac)ground and details of the .bservation found. Provide sufficient
details to illustrate the severity of the conditions. <!a"ples0 12 of $6 sa"ples
tested. . . . .( 127 of sa"ples tested were not approved in line with policy EE. As far
as possible /uantify the financial i"pact of the observationF
/oot Cause D=nsert the root cause for the e!ception1s3 noted in bulletsF
/is05 I)$act D=nsert the potential i"pact@ ris) of the observation noted in bulletsF
/eco))en'a
tions
D=nsert the reco""endation based on the root cause and@or industry best practice in
bullets after discussion@concurrence with the process ownersF
Strictly Confidential 'age ( 9
6ana&e)ent
Action Plan
D9anage"ent to provide@insert 1in bullets3 their action plan based on the
reco""endations provided by the audit tea". The "anage"ent action plan should be
consistent with the reco""endations in the reportF
:;ote to A!ditee: The Audit Tea" will review the "anage"ent action plan to ensure
they address the issue 1condition3 and are in line with the reco""endations. The
"anage"ent action plan will be reviewed@retested later for i"ple"entationF
/es$onsibilit-5 Owner I)$le)entation Due Date
D=nsert owner1s3 by na"e and titleF D=nsert ="ple"entation ,ateF
Strictly Confidential 'age ( <
Observation .o. 1 (2or)at 2)
(3rief 4ea'in& of t"e Observation .ote')
/is0 /atin&
4i&"
Detaile'
Observation
DProvide a brief bac)ground and details of the .bservation found. Provide sufficient
details to illustrate the severity of the conditions. <!a"ples0 12 of $6 sa"ples
tested. . . . .( 127 of sa"ples tested were not approved in line with policy EE. As far
as possible /uantify the financial i"pact of the observationF
/oot Cause D=nsert the root cause for the e!ception1s3 noted in bulletsF
/is05 I)$act D=nsert the potential i"pact@ ris) of the observation noted in bulletsF
A&ree'
6ana&e)ent
Action Plan
D=nsert the agreed "anage"ent action plan received fro" the process owners@
"anage"ent based on our reco""endationsF
Strictly Confidential 'age ( =
/es$onsibilit-5 Owner I)$le)entation Due Date
D=nsert owner1s3 by na"e and titleF D=nsert ="ple"entation ,ateF
Strictly Confidential 'age ( )>
3.
Appen$ic
e'
A$$en'i+ 1
D=nsert the detailed tables@ spreadsheets relating to the detailed observations noted aboveF
A$$en'i+ 2
D=nsert the detailed tables@ spreadsheets relating to the detailed observations noted aboveF
A$$en'i+ # 7 4i&" (evel A$$roac"
Strictly Confidential 'age ( ))
+List in !llet points the approach1steps adopted to cond!ct the revie#. The high level approach #o!ld
e different for process revie#s" specific management revie#s" compliance revie# and any
investigations. .elo# is one s!ch ill!stration/
Our a$$roac" for con'uctin& t"is au'it involve' t"e followin& broa' ste$s*
=nterviewed )ey sta)eholders@ process owners to understand the e!isting process
Perfor"ed a process @ syste" wal)through
<valuated current policies and procedures
=dentified and analyGed threats @ ris)s and controls
Perfor"ed data analytics@ Tested transactions on a sa"ple basis
=nspected the underlying supporting docu"ents.
=dentified preli"inary observations and discussed with relevant process
owners@sta)eholders during the course of the audit@closing "eeting
.btained 9anage"ent Action Plan responsibility and i"ple"entation due date for the
observations reported in the final report
A$$en'i+ , 7 Observation 8ra'in& 6et"o'olo&-
The observations in this report are graded as Cigh 9ediu" or Aow based on the .bservation 8rading
9ethodology su""ariGed in the table below.
Observation
8ra'in&
Definition Action Plan 8ui'eline 2ollow u$ Testin&
4i&"
'ignificant control gap or
control wea)ness and
co"pliance issues re/uiring
pro"pt attention of 'enior
9anage"ent
Action plan to be
i"ple"ented as a
"atter of urgency
="ple"entation review by =A
tea" to access whether agreed
"anage"ent action plan has
been i"ple"ented effectively
by the scheduled due date
6e'iu)
*ontrol gap or control
Bea)ness and co"pliance
issues re/uiring "anage"entHs
attention
Action plan to be
i"ple"ented as a
"atter of priority.
<!pected to be
i"ple"ented in no later
than $ - 4 "onths
="ple"entation review by =A
tea" to access whether agreed
"anage"ent action plan has
been i"ple"ented effectively
by the scheduled due date
(ow
9inor control@efficiency
issue or idea for
"anage"ent consideration
to i"prove a process or
control
Action plan to be
i"ple"ented within a
reasonable ti"efra"e
no later than 9 "onths
Ierbal representation fro"
"anage"ent regarding
i"ple"entation of agreed
"anage"ent action plan by
the scheduled due date
Strictly Confidential 'age ( )*
A$$en'i+ 9 7 Pro!ect Sta0e"ol'ers
Be would li)e to e!press our appreciation to "anage"ent and staff for their assistance and the co-
operation e!tended to us during the course of this audit engage"ent.
Personnel involve' in t"e au'it5 review
1=nclude na"es of process owners 1"id-"anage"ent and higher3 and C.,Hs who were involved in
the audit@ discussions for finalisation of audit@ review3
9r. %iswa+it 8hosh0 'r. ,irector 1Procure"ent3
%isen Prabha)ar0 Assistant Iice President
'ree+it *handran0 *ountry 9anager
%i+u :air0 9anager &inance
<duardo ?r. 'antos0 .perations 9anager J :''
Internal Au'it Tea)
9r. 'he)ar 'ubra"anian - 'enior. ,irector
Praveen ,hulipalla J 'enior 9anager
>u"ar 8aurav J 9anager
/e$ort Distribution (ist
9s. >aren 9cAoughlin0 *hief &inancial .fficer
9r. 'tephen *asari0 IP 1=nternal Audit3
9r. 'ri"ani)andan (0 IP 1Ad"in and =nfrastructure3
9r. (a+ 8hosh0 IP 1<T83
9r. P. 8anesh0 'r. ,irector 1=nfrastructure3
Strictly Confidential 'age ( )2
:n' of /e$ort
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
Strictly Confidential 'age ( )4
14

También podría gustarte