How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook

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Article ID: KB24!4
"ype: #$pport %ontent
&ast 'odified: (2)!*)2(!4
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Prod$ct,s- Affected:
BlackBerry World for BlackBerry !(
BlackBerry World for BlackBerry smartphones
BlackBerry App World for BlackBerry PlayBook
#earch the knowled.e base:
/isit BlackBerry %omm$nity #$pport 0or$ms
0ollow $s on "witter1 2BlackBerryHelp
%ollapse all 3 +4pand all
5$mp to: +n6ironment 3 76er6iew
+n6ironment
BlackBerry World
BlackBerry smartphones
BlackBerry PlayBook tablet
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76er6iew
Warnin.: "he followin. proced$re will clear any cache data that BlackBerry World stores on the
BlackBerry smartphone and may remo6e any applications that ha6e been archi6ed to a media card8
0or BlackBerry !( smartphones:
9ote: %ompletin. the followin. steps also clears #earch History and Bookmarks8
&a$nch BlackBerry World8
#wipe down from the top of the screen and tap #ettin.s : ;eneral8
"ap the <efresh BlackBerry World b$tton8
<e6iew the prompt and tap <efresh8
0or BlackBerry smartphones r$nnin. BlackBerry 8! or earlier that ha6e a physical keyboard:
BlackBerry World =8( and 48(:
&a$nch BlackBerry World8
While pressin. and holdin. the alt key> type <#"<#"8
BlackBerry World 28( and 28!:
&a$nch BlackBerry World8
While pressin. and holdin. the alt key> type <#"8
0or BlackBerry smartphones r$nnin. BlackBerry 8! or earlier that ha6e a to$ch screen keyboard:
BlackBerry World =8( and 48( on the BlackBerry *?((@*?=(@*A?(@*AB( smartphone:
&a$nch BlackBerry World8
+ns$re the smartphone is bein. held in landscape 6iew8
"o acti6ate the to$ch screen keyboard> press the 'en$ key and select #how Keyboard8
Press and hold the shift key to lock into shift mode8
"ype =4,=4,
BlackBerry World =8( and 48( on the BlackBerry *?2(@*??( smartphone:
&a$nch BlackBerry World8
+ns$re the smartphone is bein. held in portrait 6iew8
"o acti6ate the to$ch screen keyboard> press the 'en$ key and select #how Keyboard8
Press and hold the shift key ,!2=- to lock into shift mode8
"ype !C2!C2
BlackBerry World 28( and 28! on the BlackBerry *?((@*?=(@*A?(@*AB( smartphone:
&a$nch BlackBerry World8
+ns$re the smartphone is bein. held in landscape 6iew8
#elect the %ate.ories listin.8
"o acti6ate the to$ch screen keyboard> press the 'en$ key and select #how Keyboard8
Press and hold the shift key to lock into shift mode8
"ype =4,
BlackBerry World will close a$tomatically and the smartphone may become $nresponsi6e for a few
moments while the cache data is cleared8 "his process may take se6eral seconds> dependin. on how
m$ch stora.e space is freed8 "he ne4t time BlackBerry World is la$nched> lo..in. into 'y World
$sin. a BlackBerry ID will res$lt in the applications list bein. refreshed8 "his will allow archi6ed
applications to be downloaded a.ain> if desired8
0or the BlackBerry PlayBook tablet:
&a$nch BlackBerry World8
#wipe in from the bottom)left corner of the frame to display the keyboard8
"ype <#"8
9ote: BlackBerry World will not pro6ide any notification that the reset has been performed8
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