The perfect UX designer toolkit

Chui Chui Tan @ChuiSquared

@ChuiSquared
Chui Chui Tan
http://www.vesimplesteps.com/
products/international-user-research
User Experience (UX) design
User, user, user
The most important
tool for UX design:
the users.
@MeenaKadri
User
research
Face-to-face interview
Face-to-face interview
Silverback
Notational velocity
Pen and paper Evernote
TextExpander
Ethnography
Moderated remote testing
Webex
Skype
GoToMeeting
Adobe Connect
Slingshot
Pear note
Unmoderated remote testing
UserTesting.com
WhatUserDo.com
Netizen Testing
OpenHallway
Userlytics
Loop11
Guerilla testing
Online survey
Photo: www.surveycompare.net/paid-surveys/earn-money-online-surveys
Call centre listening
Store visit
Choose the one suits you the best
Budget
Time
What are you testing
What do you want to nd out
Resources
Who are your users
Where are your users
Design
User
research
Wireframing : Low-fi
Pen and paper
Sneakpeekit
uistencil
Wireframing : Low-fi
Keynote / Powerpoint
Wireframing: High-fi
Axure InDesign
Omnigrafe Sketch
Interaction and animation design
HTMl + CSS + JS
Axure
Hype
InVision
Flash
Justinmind
Indigo Studio
Prototyping
Strategy Design
User
research
IA Strategy
Content Strategy
Inventory (Quan) and audit (Qual)
Content Analysis Tool (CAT) Google Spreadsheet
Customer experience map
What
users do
Tasks
Emotion
Choosing Specifying Financing Buying
Bottom half of the experience map can be used, for example,
What
users do
Phase 2
Web
Call centre
Competitor
Tasks
Emotion
Choosing Specifying Financing Buying
Strategy Design
User
research
Communicate
User researchers
Designers
Front-end developers
Back-end developers
Business Analysts
Business stakeholders
Business stakeholders
SEO consultants
@Shopify
Keeping track
Workshop
Workshop tin
@Screenpunk
If you want to create a
good user experience
design, you need to
involve your users in the
process.

What others are doing in
the industry does not
mean its a good practice
for good user experience.
User experience Vs Creativity
@Nebraska Oddsh
Theres a balance
between being bold
or creative and
providing good user
experience.
If youre not talking
to your users or
taking into
consideration their
needs and
behaviours, what
you created might
be a piece of
beautiful art but is
not usable and wont
convert sales or
increase conversion
rates.
www.hcdconnect.org/methods
www.pinterest.com/mistergough/digital-tools-for-service-design/
Pinterest boards on UX Tools
www.portigal.com/blog/seventeen-types-of-interviewing-questions/
User research
www.uxbooth.com/articles/the-art-of-guerilla-usability-testing/
www.uxbooth.com/articles/complete-beginners-guide-to-design-research/
www.smashingmagazine.com/2011/10/20/comprehensive-review-usability-
user-experience-testing-tools/
www.nngroup.com/articles/which-ux-research-methods/
http://alistapart.com/article/beyond-usability-testing
www.cooper.com/journal/2013/07/designers-toolkit-proto-testing-for-prototypes
Sketching, wireframing,
prototyping
mashable.com/2013/04/02/wireframing-tools-mobile/
POP - Prototyping on Paper
Proto.io
www.smashingmagazine.com/2011/12/13/the-messy-art-of-ux-sketching/
www.uxbooth.com/articles/tools-for-sketching-user-experiences/
Mobile prototyping tool
www.smashingmagazine.com/2013/04/29/content-knowledge-is-power/
IA and Content Strategy
www.usability.gov/how-to-and-tools/methods/card-sorting.html
www.usability.gov/what-and-why/content-strategy.html
uxmastery.com/how-to-conduct-a-content-audit/
www.portent.com/data/content-inventory/#audit-step-4-build-the-strategy
uxmag.com/articles/from-content-audit-to-design-insight
Customer experience map
quaero.csgi.com/writable/files/mapping_customer_journey.pdf
/ddeboard/ux-customer-experience-maps/
mappingexperiences.com/
uxdesign.smashingmagazine.com/2011/12/06/effective-user-research-
transforming- minds-of-clients/
www.servicedesigntools.org/tools/8
blogs.hbr.org/2010/11/using-customer-journey-maps-to/
/akababa/uxcx-customer-journeys/
Pinterest
Chui Chui Tan
@ChuiSquared
chuichui.tan@cxpartners.co.uk