Unit 1: Introduction to ERP

1.1. EnterpriseSystems 9
1.1.1. Overview 9
1.1.2. Characteristics ofEnterpriseSystem 10
1.1.3. Integrated Information System 10
1.1.3.1. Elements of Integrated Information System 11
1.1.3.2. !nctions of Integrated Information System 11
1.1.3.3. "oals of Integrated Information System 11
1.1.#. $ole ofEnterpriseSystem 11
1.1.%. &!siness 'odeling 12
1.1.%.1. (ypes of &!siness 'odels 12
1.1.%.2. &!siness )rocess 12
1.2. Enterprise$eso!rce )lanning*E$) + 13
1.2.1. Overview 13
1.2.2. Evol!tion of E$) 1#
1.2.3. O,-ectives of E$) 1%
1.2.#. eat!res of E$) 1.
1.2.%. E$) Str!ct!re 1/
1.2... Elements of E$) 1/
1.2./. $is0s of E$) 11
1.2.1. 'yths 2,o!t E$) 20
1.2.9. &enefits of E$) 21
1.2.10. 3imitations of E$) 21
1.2.11. 4ifference &etween (raditional 'ethods and E$) 22
1.3. !ndamental (echnology 22
1.3.1. Introd!ction 22
1.3.2. &!siness Intelligence*&I+ 23
1.3.2.1. ramewor0 of &!siness Intelligence 23
1.3.2.2. 5or0ing of &!siness Intelligence 2#
1.3.2.3. actors 2ffecting &!siness Intelligence 4ecisions 2%
1.3.2.#. 2dvantages of &!siness Intelligence 2.
1.3.2.%. 4isadvantages of &!siness Intelligence 2.
1.3.2... 2pplications of &!siness Intelligence 2/
1.3.3. 4ata 5areho!sing 2/
1.3.3.1. Characteristics of 4ata 5areho!sing 2/
1.3.3.2. Str!ct!re of a 4ata 5areho!se 21
1.3.3.3. Components of 4ata 5areho!ses 21
1.3.3.#. 6sing a 4ata 5areho!se in E$) Environment 30
1.3.3.%. 2dvantages of 4ata 5areho!se 31
1.3.3... 4isadvantages of 4ata 5areho!se 31
1.3.3./. 2pplications of 4ata 5areho!se 31
1.3.#. 4ata 'ining 32
1.3.#.1. Components of 4ata 'ining 32
1.3.#.2. 7eed of 4ata 'ining in 'odern &!siness 33
1.3.#.3. 2dvantages of 4ata 'ining 33
1.3.#.#. 4isadvantages of 4ata 'ining 33
1.3.#.%. 4ata 'ining 2pplications 3#
1.3.%. Online 2nalytical )rocessing *O32)+ 3%
1.3.%.1. Characteristics of O32) 3%
1.3.%.2. O32) (echnologies 3.
1.3.%.3. Online 2nalytical )rocessing *O32)+ 8 4ata 'ining 3.
1.3.%.#. 2dvantages of O32) 3/
1.3.%.%. O32) 2pplications 3/
1.3... &!siness )rocess $eengineering *&)$+ 31
1.3./. )rod!ct 3ife Cycle 'anagement *)3'+ 31
1.3./.1. !nctions of )rod!ct 3ifecycle 'anagement #0
1.3./.2. Stages of )3' #1
1.3./.3. 2dvantages of )rod!ct 3ife Cycle 'anagement #3
1.3./.#. 4isadvantages of )rod!ct 3ife Cycle 'anagement #3
1.3.1. S!pply Chain 'anagement*SC'+ ##
1.3.9. C!stomer $elationship 'anagement *C$'+ #%
1.#. Iss!es in )lanning 4esign and Implementation of Cross !nctional Integrated
E$) Systems
#%
1.#.1. )lanning and 4esign Iss!es #%
1.#.2. Implementation Iss!es #.
1.%. E9ercise #/

Unit 2: ERP Solutions and Functional Modules
2.1. E$) Software Sol!tion #1
2.1.1. E$) Software: &!ild or &!y #1
2.1.1.1. &!ilding 6sing Internal $eso!rces #1
2.1.1.2. &!ying (ailor;'ade E$) Sol!tions #1
2.1.1.3. &!ilding 6sing E9ternal $eso!rces #9
2.1.1.#. &!ild vs. &!y 4ilemma #9
2.1.2. E$): Small< 'edi!m and 3argeEnterprise =endor Sol!tions #9
2.2. &!siness )rocess $eengineering *&)$+ %3
2.2.1. Introd!ction %3
2.2.2. Characteristics of &)$ %%
2.2.3. O,-ectives of &)$ %%
2.2.#. &)$ ramewor0 and &est &!siness )ractices %%
2.2.%. 2pproaches of &)$ %1
2.2... Steps to )erform &)$ .0
2.2./. 2dvantages of &)$ .2
2.2.1. 4isadvantages of &)$ .2
2.3. &!siness )rocess 'anagement *&)'+ .#
2.3.1. Introd!ction .#
2.3.2. 7eed for &!siness )rocess 'anagement .%
2.3.3. &!siness )rocess 'anagement *&)'+ )rinciples and )ractices ..
2.3.#. 2dvantages of &!siness )rocess 'anagement *&)'+ ..
2.3.%. 4isadvantages of &!siness )rocess 'anagement *&)'+ ./
2.3... )rocess Centric Organi>ations ./
2.3./. &!siness )rocess 'at!rity 'odel *&)''+ ./
2.3./.1. )rinciples of &)'' ./
2.3./.2. 3evels of &)'' .1
2.3.1. &!siness )rocess )erformance 'eas!rement .1
2.#. !nctional 'od!les /0
2.#.1. Introd!ction /0
2.#.2. inancial 'od!le /0
2.#.2.1. S!,systems of inancial 'anagement /0
2.#.2.2. inancial 'od!le 2pplications /%
2.#.3. 'an!fact!ring and )rod!ction 'od!le /.
2.#.3.1. 'an!fact!ring $esponse to C!stomer /.
2.#.3.2. S!,systems of 'an!fact!ring 'od!le /.
2.#.#. ?!man $eso!rces 'anagement 'od!le //
2.#.#.1. S!,systems of ?$ 'od!le /1
2.#.#.2. ?!man $eso!rces with E$) Software /9
2.#.%. 'aterial 'anagement 'od!le 10
2.#.%.1. O,-ective of 'aterial 'anagement 'od!le 11
2.#.%.2. S!,systems of '' 'od!le 11
2.#... )lant 'aintenance 'od!le 12
2.#./. @!ality 'anagement 'od!le 13
2.#./.1. Important (erms $elated to @!ality 'anagement 13
2.#./.2. @!ality 'anagement )rocess 1/
2.#./.3. C2@ and CI@ 1/
2.#./.#. @!ality 'anagement 'od!le A !nctions 11
2.#./.%. Comp!ter Integrated @!ality 'anagement *CI@'+ 11
2.#./... @!ality 'anagement 'aster 4ata 11
2.#.1. Sales and 4istri,!tion 'od!le 19
2.#.1.1. eat!res of Sales 8 4istri,!tion 'od!le 19
2.#.1.2. !nctions of Sales and 4istri,!tion 'od!le 90
2.#.1.3. S!,systems of Sales and 4istri,!tion 'od!le 90
2.#.1.#. Sales and 4istri,!tion )rocess 93
2.%. E9ercise 9#

Unit 3: ERP Implementation
3.1. E$) Implementation 9%
3.1.1. Introd!ction 9%
3.1.2. 4ifferent )erspectives of E$) Implementation 9%
3.1.3. Implementation 3ifecycle 9.
3.1.3.1. O,-ectives of E$) Implementation 9.
3.1.3.2. )hases of E$) Implementation 9.
3.1.#. E$) Implementation 'ethodologies 100
3.1.%. E$) Implementation 2pproaches 100
3.1.%.1. &ig &ang Implementation 100
3.1.%.2. )hased Implementation 102
3.1.%.3. )arallel Implementation 103
3.1.%.#. )ilot Implementation 10#
3.1.%.%. )rocess 3ine (ransition Strategy 10#
3.1.%... ?y,rid (ransition Strategy 10%
3.1... 6sef!l "!idelines for E$) Implementation 10.
3.1./. $OI of E$) Implementation 10/
3.1./.1. &enefits Calc!lation 10/
3.1./.2. Costs Calc!lation 101
3.1.1. E$) Implementation A ?idden Cost 101
3.2. E$) )ac0age Eval!ation and Selection 110
3.2.1. Overview 110
3.2.2. Iss!es in E$) )ac0age Selection 110
3.2.3. 'ethods in E$) Selection 110
3.2.#. Selection Committee 111
3.2.%. Selection )rocess 111
3.2... ?andling the =endors 113
3.2./. $ole of (echnology 113
3.2.1. Selection Criteria 113
3.2.9. 'ista0es in E$) Selection Criteria 11#
3.3. ramewor0 or Eval!ating E$) 11#
3.3.1. Introd!ction 11#
3.3.2. )ro,lem 2nalysis 11%
3.3.3. Eval!ation Criteria 11.
3.3.#. ramewor0 for Eval!ation 111
3.#. (raining and Ed!cation 120
3.%. 4ata 'igration 122
3.%.1. Introd!ction 122
3.%.2. 4ata 'igration )rocess 122
3.%.3. Classification of 4ata to ,e 'igrated 12%
3.%.#. 4ata 'igration 'ethods 12.
3... )eople Organisation in Implementation 12/
3...1. Introd!ction 12/
3...2. =endors 121
3...3. Cons!ltants 121
3...#. Employees 129
3./. E9ercise 131

Unit 4: Post Implementation
#.1. )ost Implementation 132
#.1.1. Introd!ction 132
#.1.2. )ost Implementation Iss!es 133
#.1.3. )ost;Implementation 2ctivities 133
#.2. 'aintenance of E$) 13#
#.2.1. Introd!ction 13#
#.2.2. (ypes of 'aintenance 2ctivity 13.
#.2.3. 4ifferent 5ays to $ed!ce E$) 'aintenance 13.
#.2.#. 6pgrading 13/
#.2.%. 2dvantages of 'aintenance 13/
#.2... S5O( 2nalysis 13/
#.3. Impact of E$) 131
#.3.1. Organisational Impact 131
#.3.2. Ind!strial Impact 1#0
#.#. S!ccessf!l E$) Implementation 1#.
#.#.1. 4efining a S!ccessf!l E$) Implementation 1#.
#.#.2. eat!res of S!ccessf!l E$) Implementation 1#.
#.#.3. )rereB!isites for S!ccess 1#.
#.#.#. Critical S!ccess and ail!re actors for Implementation 1#1
#.#.#.1. S!ccess actors 1#1
#.#.#.2. ail!re actors 1%0
#.#.%. Comparison of S!ccessf!l vers!s 6ns!ccessf!l E$) )ro-ects 1%1
#.#.%.1. )ro-ect;$elated actors 1%1
#.#.%.2. 2dditional actors 1%2
#.#... 'odel or Improving E$) Effectiveness 1%2
#.#...1. $easons for 4iffic!lty in 'eas!ring E$) Effectiveness 1%2
#.#...2. @!estions for E$) Effectiveness Eval!ation 1%2
#.#...3. Importance of 'eas!rement for Effectiveness for Senior 'anagement 1%3
#.%. E9ercise 1%3

Unit 5: Emerging Trends on ERP
%.1. E9tended E$) Systems 1%#
%.1.1. Introd!ction 1%#
%.1.2. E9tended E$) Components 1%%
%.1.3. 4ifference ,etween E$) and E9tended E$) 1%.
%.1.#. E$) 2dd;Ons 1%/
%.2. S!pply Chain 'anagement*SC'+ 1%1
%.2.1. 'eaning and 4efinition of SC' 1%1
%.2.2. Characteristics of S!pply Chain 'anagement *SC'+ 1%1
%.2.3. Scope of SC' 1%9
%.2.#. 'odel of S!pply Chain 'anagement 1.0
%.2.%. SC' ramewor0 1.1
%.2... S!pply Chain 'anagement )rocesses 1.2
%.2./. 2dvantages of SC' 1.3
%.3. C!stomer $elationship 'anagement *C$'+ 1.#
%.3.1. 'eaning and 4efinition of C$' 1.#
%.3.2. 2pplication Components of C$' 1.#
%.3.3. )hases in C!stomer $elationship 'anagement 1.%
%.3.#. 2dvantages of C$' 1.%
%.3.%. 4isadvantages of C$' 1..
%.3... 4ifference ,etween C$' and SC' 1..
%.#. &!siness 2nalytics 1./
%.#.1. Introd!ction 1./
%.#.2. (ypes of &!siness 2nalytics 1./
%.#.3. (ools of &!siness 2nalytics 1.1
%.#.#. Categories of &!siness 2nalytics 1.9
%.%. !t!re (rends in E$) Systems 1/1
%.%.1. Introd!ction 1/1
%.%.2. 7ew 'ar0ets 1/1
%.%.3. 7ew Channels 1/1
%.%.#. aster Implementation 'ethodologies 1/2
%.%.%. &!siness 'odels and &!siness 2pplication )rogramming Interfaces *&2)Is+ 1/2
%.%... 2pplication )latforms 1/3
%.%./. 7ew &!siness Segments 1/3
%.%.1. Open So!rce 1/3
%.%.9. 5e, Ena,led E$) 1/3
%.%.10. 5ireless (echnologies 1/#
%.%.11. Clo!d Comp!ting 1/%
%... E9ercise 1/9