3513 Deep Dive On SAP Financial SCM Collections Management Module

]
Orange County Convention Center

Orlando, Florida | May 15-18, 2011
SAP FSCM Collections Management
Sashidhar Narahari
President & CEO
HighRadius Corporation
email: sashi.narahari@highradius.com
Real Experience. Real Advantage.
[ Functionality Overview
Define collection strategies /
rules
Define work item assignment
to users / groups
Monitor and reallocation of
workload
Incoming / Outbound collection
calls
Process daily worklist based on
prioritization
Record customer
contact and
follow up
Collection Supervisor Collection Specialist
[ Text
Double-Click to
open customer
work item
[ Text
Record promise
for payment or
customer contact
at the invoice level
[ Text
Promise for
payment has been
recorded
[ Text
Record customer
contact resulting
in completion of
the work item
[ Text
Work item
completed
[
8
Streamline Customer-Facing Activities
Enable central company wide common processes
Leverage collections management to identify and prioritize
customers that need to be contacted after automated
collection attempts have failed, enabling a proactive approach
to receivables management
Daily worklists to improve user productivity
Increase efficiency and effectiveness of customer-facing
communication
Incoming / Outbound Calls
Outbound Correspondence Generation
[
Enable a system independent company wide common
processes using one platform. So, how does it work?
Connect Non-SAP AR systems and SAP FI-AR systems (< R/3 4.7)
into one single instance of Collections Management
Non-SAP AR
systems can be
connected as a
substitute system
which enables the
transfer of master
data and
document data
[
Start
Invoice Posted
to AR
X Days
Past
Due?
Automatic
Dunning
Type of
Contact
Creation of
Dispute Case
Resubmission for
follow up
End
Promise to
Pay
No
Yes
Accounts Receivable Worklist
Generation
Customer Contact
End
Dunned X
times?
Automatic
Worklist
Generation
Prioritization
based on Strategies
Individual Dunning
Notice OR FI
Correspondence
Generate Account
Statement
Re-Print Invoices
Invoice
Paid?
No
Yes
Enhancement Pack 5
Proactive approach to receivables management
[
Streamline Customer Contact Activities
SAP Collections Management
ECC
6.0
Enhancement Pack
2 4 5
Create Invoice-Level promise for payment
Create Invoice-Level promise for payment with installments
for customers on payment plans
Create dispute case for open invoices that are disputed
Create dispute case, or customer-disputed object, for claims
not related to an open receivable
Create customer-level resubmission, or follow up reminder
on a specific date
Create invoice-level resubmission, or follow up reminder,
with ability to insert attachments
Ability to re-print SD invoices
[
Streamline Customer Contact Activities
SAP Collections Management
ECC
6.0
Enhancement Pack
2 4 5
Create notes with reference to one or many invoices with
the ability to insert attachments. New tab with a
consolidated overview of all notes.
Ability to generate individual dunning notices on an ad hoc
basis. Dunning Data will be visible in the customer contact
log.
Ability to include attachments upon creation of customer
contact.
Ability to generate Ad Hoc FI-Correspondence:
Bank statements
Open Item Lists
Individual correspondence
Customer Statements
Ability to email contact logs to the customer or extract
them if needed for sending a customer to collections
[
13
Key Learning's for a Successful Deployment & ROI
Five Considerations for a Successful Implementation
1. How to define your organizational structure
2. What data Is needed and where?
3. How to define your collection strategies & assign to collection
groups
4. How to set up your business partner collection profile
5. How to generate worklists for prioritization and assignment
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
A group of customers that can
be collected with the same
strategy
Collection Group
Determines when a customer
should be contacted for
collection activities
Prioritizes a collectors
worklist
Collection Strategy
Before we begin. Lets review some key concepts in
FSCM Collections Management
Key Learnings for a Successful Deployment & ROI
[
Company Code
3000 & 1000 /
Credit Segment
2000
US
Collection
Segment
Large Retailers
Collection
Group
John Smith
Collection
Specialist
Tom Jones
Collection
Specialist
Nancy Johnson
Substitute
01/01/09
01/20/09
SME Customers
Collection
Group
Tina Miller
Collection
Specialist
Company
Code 4000 /
Credit
Segment 1000
Canada
Collection
Segment
Collection
Group
Mark Taylor
Collection
Specialist
Laura Fortin
Collection
Specialist
Jake Pelletier
Collection
Specialist
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
What information is needed for processing of
receivables?
Within the Collection Worklist
Customer-Level Data
Within the Collection Work Item
AR Line Item Data
Collection Rules for prioritization of work items within
the collectors worklist
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Enhance Worklist, Work Item and Collection Rules
Addition of customer-level data to the worklist or addition of AR line item data to the work item
Information can be used to streamline collection activities
Build collection rules based on additional data
Enhancement of the work list and work item data will provide central visibility to required
information
Enhanced worklist
which summarizes the
number and amount of
orders on credit hold
to streamline collection
efforts
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Basic
Rules
Collection
Rules
Collection
Strategy
Collection Strategy for
Higher Risk SME
Customers
High to Medium Risk and
greater than 80% Credit
Limit Utilization
Valuation: 15 points
Risk Category
Credit Limit Utilization
Past Due Invoices Over
15 days Past Due &
Dunned One or More
Times
Valuation: 20 points
Dunning Level
Documents by posting
key and document type
Individual Items Overdue
Since N Days
Resubmission Due for
the Customer
Valuation: 5 points
Resubmission Due for the
Customer
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Total
Amount
Past Due
Items with
Open
Promise to
Pay
Dispute
Cases not in
a To Be
Collected
Status
Items with
a Current
Dunning
Notice
Items
Arranged
for Payment
Amount
To Be
Collected
Total Amount Past Due Total of all overdue items in FI-Accounts Receivable
Items with Open Promise to Pay If there items with an open promise to pay, or items
with a future payment promised on date, these items will be excluded from the To Be
Collected amount
Dispute Cases not in a To Be Collected Status All open dispute cases, which have
not been updated with a status that is mapped to the To Be Collected in collections
management, will be excluded from the To Be Collected amount
Items with a Current Dunning Notice If a line item in FI-Accounts Receivable has
recently been dunned, this amount will be excluded from the To Be Collected amount.
Items Arranged for Payment All amounts that are (a) collected with a debit memo
procedure or (b) where the account statement balance contains a payment
notification from the bank will be excluded from the To Be Collected amount
BAdI: Amount To Be Collected: Can be used to enhance the to be
collected amount calculation
To Be Collected Amount Calculation
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Collection strategy to collection group assignment will be different for different types of
customers
Small to Medium Sized Customers
Larger Retailers
Collection strategy to collection group assignment may need to change during different
periods of the month or year
Cash strategy at month end or year end
Regular strategy for collection during the month
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Individual collection
specialist assignment in
the business partner
collection profile
Collection Specialist Assignment
Option for even distribution to each collection specialist within the collection group
Individual collection specialist assignment within the Business Partner Collection Profile
BAdI: Determination of Collection Group and Specialist per Segment
Automatic determination by accounting clerk in customer master, for example
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Upon worklist
generation priority is
determined by the
valuation of each
collection rule within
the collection strategy
1. How to define
your
organizational
structure
2. What data Is
needed and
where?
3. How to define
your collection
strategies &
assign to
collection groups
4. How to set up
your business
partner
collection profile
5. How to
generate
worklists for
prioritization
and assignment
[
Prioritization of a collectors workload based on your
departmental objectives and KPIs:
Aging of Open Receivables
Dunning Level and Amount Dunned
Broken and/or partial kept promise to pay
Dispute Cases in a to be collected status X days after initial collection
attempt
Integration of FI-AR/SD Credit Management Data
Credit Limit
Risk Category
Credit Exposure
Integration of Orders & Deliveries on Hold
Amount & Count on Hold
Identification of Customers with Non Sufficient Funds
System Demonstration: Collection Strategies
[ Text
Collection rules
within the collection
strategy
[ Text
Conditions within a
Collection Rule. If
all conditions are
true, then rule will
be valuated with 30
points.
[ Text
Simulation of
collection strategy
for a business
partner
[ Text
Determine if
expected
collection rules
have been valuated
[ Text
Simulation
results in a
High
Priority
[ Text
High priority
consists of the
following
collection rules
[ Text
Now that your
collection strategy has
been refined,
regeneration of the
worklist will re-
prioritize your
collectors workload
[ Text
Go to your
UDM_SUPERVISOR
transaction to view
workload allocation
and prioritization
[ Text
Go to UDM_GROUP
transaction to switch from a
daily strategy to a CASH
strategy at the end of the
month, for example. Upon
regeneration of the worklist,
prioritization will be re-
determined accordingly
[
]
Thank you for participating.
SESSION CODE:
3513
Please remember to complete and return your
evaluation form following this session.
For ongoing education in this area of focus, visit www.asug.com.

3513 Deep Dive On SAP Financial SCM Collections Management Module

Cargado por

Información del documento

Descripción original:

Título original

Derechos de autor

Formatos disponibles

Compartir este documento

Compartir o incrustar documentos

Opciones para compartir

¿Le pareció útil este documento?

¿Este contenido es inapropiado?

Copyright:

Formatos disponibles

3513 Deep Dive On SAP Financial SCM Collections Management Module

Cargado por

Copyright:

Formatos disponibles

]

Orange County Convention Center

También podría gustarte