BHARAT SANCHAR NIGAM LIMITED

Office of the Chief General Manager

Orissa Telecom Circle
BHUBANESWAR 751 001

No CGMT/TRC/21-2/28/12-13/Part II/14

Dated at BN the 30 th Dec. 2013.

To
All Heads of SSAs in Orissa Telecom Circle.
All IFAs in Orissa Telecom Circle
Sub

TR performance report of SSAs for the month of Oct - 2013 - Basic plus and Broadband Services

The TR performance report of SSAs for Basic (including PCOs, VPTs and ISDN) and Broadband for the
month of Nov- 2013 in respect of amount billed, amount recovered, outstanding dues, Collection efficiency and ARPU
etc. is enclosed. The main observations on the report are as follows.
1.
The performance of Basic plus service for Nov - 2013 in comparison to that of Nov- 2012 reveals that, the
number of working connections is less by 6.83%, ABF has decreased by 5.66% and Collection Efficiency is less by
3.37%, 5.56%, 3.89% and 15.24% than the revised targets fixed for 6 th month, 3rd month, 2nd month and 1st Month
respectively.
2.
The performance of Broadband service for Nov-2013 in comparison to that of Nov- 2012 reveals that, the
number of working connections is more by 6.74%, ABF has increased by 12.56% and Collection efficiency is less by
3.44%, 3.54%, 1.26% and 15.97% than the revised targets fixed for 6 th month, 3rd month, 2nd month and 1st month
respectively.
3.
Cancellation of bills is noticed in some SSAs (Annexure A and Annexure B). As this has a direct bearing on
the ABF, the SSAs have to look into the reasons for the same and take preventive measures to avoid excess /
fictitious billing, to present a purified billing data. SSAs where the cancellation is more than 5% of ABF for the
month of Oct 2013 is given below:
LANDLINE
ABF( 000S)
CANCL(000S)
NIL

SSA

3.

BROADBAND
ABF( 000S)
CANCL(000S)
19 52
2 68
34 22
4 02

SSA
Bolangir
Dhenkanal

Basic + Broadband

Fixed

BBSR

33.29

13.73
11.75

The status of achievement vis--vis proportionate revenue target (ABF) up to 11/2013 is as below (in Crores):

Annual Target

Name
of the
SSA

BB

Proportionate Target

Total

Fixed

BB

Total

Circuits

Achievement

Fixed

BB

% of Achievement

Total

Fixed

BB

Total

39.90

73.19

22.19

26.60

48.79

17.44

18.65

36.08

78.56

70.10

73.95

Total (Tel+CCTS)

Annual
Target

Achiev
ed up
to
11/13

% of
Achievem
ent

14.50

2.19

15.12

87.69

38.28

Annual
Target

Achieved up
to 11/13

BPR

6.04

7.21

13.25

4.03

4.81

8.83

2.93

3.33

6.26

72.76

69.26

70.85

1.60

0.00

0.00

14.85

6.26

BGR

1.82

3.02

4.84

1.21

2.01

3.23

0.91

1.42

2.33

74.73

70.60

72.15

0.25

0.01

2.80

5.09

2.34

BID

1.86

2.70

4.56

1.24

1.80

3.04

0.90

1.21

2.11

72.55

67.26

69.42

0.20

0.03

13.50

4.76

2.14

BLS

5.86

5.64

11.50

3.91

3.76

7.67

2.86

2.60

5.46

73.08

69.24

71.20

2.80

0.06

2.10

14.30

5.52

BPT

0.81

1.65

2.46

0.54

1.10

1.64

0.38

0.78

1.16

70.81

71.13

71.02

0.10

0.00

0.00

2.56

1.16

CTK

17.94

16.11

34.05

11.96

10.74

22.70

9.05

7.61

16.66

75.69

70.86

73.40

6.40

0.50

7.84

40.45

17.16

DKL

5.40

5.63

11.03

3.60

3.75

7.35

2.61

2.65

5.27

72.58

70.67

71.60

1.50

0.02

1.09

12.53

5.28

KJR

1.17

2.17

3.34

0.78

1.45

2.23

0.58

1.05

1.63

74.10

72.86

73.29

1.00

-0.04

-4.46

4.34

1.59

KPT

5.25

8.22

13.47

3.50

5.48

8.98

2.61

3.92

6.52

74.46

71.47

72.64

2.00

0.02

0.78

15.47

6.54

PHI

0.53

0.98

1.51

0.35

0.65

1.01

0.27

0.47

0.74

76.53

71.42

73.21

0.50

0.00

0.00

2.01

0.74

RKL

5.35

5.83

11.18

3.57

3.89

7.45

2.38

2.72

5.10

66.80

69.90

68.42

0.50

0.04

8.60

11.68

5.14

SBP
EB
Cell

6.15

6.74

12.89

4.10

4.49

8.59

2.77

3.16

5.93

67.58

70.28

68.99

1.65

0.15

8.93

14.54

6.08

TOTAL

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

27.00

4.94

0.00

27.00

4.94

91.47

105.80

197.27

60.98

70.53

131.51

45.68

49.57

95.25

74.91

70.28

72.43

60.00

7.90

13.17

257.27

103.15

Comparison of Revenue up to Nov 2012 vis--vis up to Nov 2013 is given below. (In 000s)
FOR THE YEAR 2012-13(UP TO Nov 2012)

NAME OF THE
SSA
1

BASIC+
2

BHUBANESWAR
BERHAMPUR
BOLANGIR
BARIPADA
BALASORE
B.PATNA
CUTTACK
DHENKANAL
KEONJHAR
KORAPUT
PHULBANI
ROURKELA
SAMBALPUR
TOTAL

16 79 17
3 15 31
94 15
99 48
2 98 89
43 77
9 25 65
2 73 41
60 82
2 68 80
28 14
2 78 40
3 21 52
46 87 51

BB

TOTAL
3

15 87 33
2 73 86
1 15 72
1 12 54
2 23 85
63 82
6 35 89
2 22 36
81 35
2 77 61
31 70
2 49 34
2 78 48
41 53 85

32 66 50
5 89 17
2 09 87
2 12 02
5 22 74
1 07 59
15 61 54
4 95 77
1 42 17
5 46 41
59 84
5 27 74
6 00 00
88 41 36

FOR THE YEAR 2013-14(UP TO Nov 2013)

BASIC+

BB

17 43 60
2 92 98
90 67
89 96
2 85 51
38 24
9 05 20
2 61 27
57 80
2 60 62
27 04
2 38 24
2 77 07
45 68 20

TOTAL
6

18 64 72
3 32 90
1 42 14
1 21 07
2 60 34
78 24
7 61 01
2 65 25
1 05 40
3 91 65
46 66
2 71 69
3 15 81
49 56 88

DIFFERENCE
BASIC+

36 08 32
6 25 88
2 32 81
2 11 03
5 45 85
1 16 48
16 66 21
5 26 52
1 63 20
6 52 27
73 70
5 09 93
5 92 88
95 25 08

64 43
-22 33
-3 48
-9 52
-13 38
-5 53
-20 45
-12 14
-3 02
-8 18
-1 10
-40 16
-44 45
-1 19 31

BB

% OF DIFFERENCE
TOTAL

10

2 77 39
59 04
26 42
8 53
36 49
14 42
1 25 12
42 89
24 05
1 14 04
14 96
22 35
37 33
8 03 03

3 41 82
36 71
22 94
-99
23 11
8 89
1 04 67
30 75
21 03
1 05 86
13 86
-17 81
-7 12
6 83 72

BASIC+

BB

11

12

3.84
-7.08
-3.70
-9.57
-4.48
-12.63
-2.21
-4.44
-4.97
-3.04
-3.91
-14.43
-13.82
-2.55

17.48
21.56
22.83
7.58
16.30
22.59
19.68
19.29
29.56
41.08
47.19
8.96
13.40
19.33

TOTAL
13

10.46
6.23
10.93
-0.47
4.42
8.26
6.70
6.20
14.79
19.37
23.16
-3.37
-1.19
7.73

The reasons for fall in revenue may be analyzed and necessary action is taken to arrest further fall and increase the revenue in
the months to come.
5

The collection efficiency, especially 6th month is very low (less than 95%) in the following SSAs for Basic Service.
Sl#

Name of the SSA

1
2
3

For Basic

BERHAMPUR
BARIPADA
PHULBANI

94.58
94.46
90.55

The Collection efficiency especially 6th month is very low (less than 95%) in the following SSAs for Broadband.
Sl#

Name of the SSA

For Basic

1
BALASORE
92.12
2
BARIPADA
92.06
SSAs are requested to analyze the reasons for the same and improve their collection efficiency.

7.
Sl
#

The SSA-wise disputed amount (in 000s) is as below. Necessary action may be taken to settle the disputed bills
Name of the SSA
For basic
For Broadband
10/2013 11/2013
Incr (+)/
10/2013 11/2013
Incr (+)/
Decr (-)
Decr (-)
1
BHAWANIPATNA
2
2
0
0
0
0
2
BHUBANESWAR
0
0
0
0
0
0
3
BOLANGIR
56
56
0
0
0
0
4
CUTTACK
3
4
1
0
0
0
5
DHENKANAL
2
2
0
0
0
0
6
PHULBANI
1
1
0
1
1
0
7
BERHAMPUR
222
222
0
0
0
0
8
KORAPUT
333
333
0
0
0
0
The disputed invoice details have been intimated vide this office letter no. CGMT/TRC/CDR/184/12-13/132 dated
04.09.2012 which may please be referred to and necessary action taken for their settlement.

8.

The SSA wise write off amount for the month of Nov 2013 and up to the month of Nov 2013 is given below.(000s)

Sl No

Name of the SSA

1
2
3
4
5
6
7
8
9
10
11
12
13

BHUBANESWAR
BERHAMPUR
BOLANGIR
BARIPADA
BALASORE
BHAWANIPATNA
CUTTACK
DHENKANAL
KEONJHAR
KORAPUT
PHULBANI
ROURKELA
SAMBALPUR
Total

For BASIC
For the month of
Up to the month of
Nov 13
Nov 13
0
55 09
22 39
23 00
3 72
22 44
3 56
9 59
5 64
42 53
0
24 76
7 27
1 16 53
30 90
84 43
1
10 87
0
35
0
44
1 68
18 08
7 82
20 38
82 99
4 28 49

For Broadband
For the month of
Up to the month of
Nov 13
Nov 13
0
3 72
7
7
0
21
31
1 80
2
56
0
27
0
2 85
57
1 70
5
59
0
1
0
4
67
1 85
3 66
4 73
5 35
18 40

All pending cases of unrealizable dues may be reviewed and immediate action to write them off after observing usual
formalities may be taken.
8.
SSA wise Target for liquidation of Revenue arrears under Basic Service and Broadband for the financial year 2013-14 have
been intimated vide this office letter no. CGMT/TRC/OS/2013-14/49 dated 27 th June 2013. The circle position of outstanding
under different segments as at the end of Nov 2013 is given below.
Landline (in 000s)
Segment
OS as on Target fixed for Outstanding as Shortfall
%age
of
31.03.2013
liquidation of Os on 30.11.2013
shortfall
(to be reduced to)
I-Up to 31.03.2007
19 83 18
0
16 75 10
16 75 10
84.47
II-2007-08 to 2010-11
20 54 91
10 27 46
18 42 02
8 14 56
79.28
III-2011-12 to 2012-13
6 57 32
1 97 21
3 57 21
1 16 00
34.77
IV- 2013-14(ABF Apr to Nov 13)
45 00 41
78 76
3 43 75
2 64 99
5.99
Broadband (in 000s)
Total OS as on ABF from Apr 13 Outstanding as on OS
as
on Short fall
%age
of
31.03.2013
to Nov 13
31.03.2014 should 30.11.2013
Shortfall
be less than 10%
of the total of OS
as on 31.03.2013
plus ABF from Apr
13 to Dec 13.
10 65 37
49 25 25
5 99 06
11 15 17
5 16 11
9.57
SSA wise performance for liquidation of OS dues as at the end of Nov 2013 for basic and broadband are enclosed in
annexure I and J. The performance of the SSAs is very poor. It is therefore, requested that the performance of your SSA be
reviewed regularly on monthly basis at your level and necessary action be initiated for taking steps to ensure maximum realization
of outstanding dues during the current financial year, so that the target fixed for the period ending 31.03.2014 can be achieved.
9.

Comparison of SSA wise FMC, Call charges, TC charges and Misc charges is enclosed in annexure K .

The performance Report is uploaded in the Intranet Portal of the Circle. The details are based on the SLR received from
the SSAs through email. It may be ensured that there is no difference between the figures sent through e-mail and in hard copy.
All SSA heads are, therefore, requested to review the TR performance of their SSA and submit a report latest by 13.01.2014 for
further review by the Head of Circle.
Encl: As above.

annexures_NOV2013
.xls

Copy for information to:

1.
The PS to CGMT Orissa Telcom Circle Bhubaneswar.
2.
The PS to GM (CFA)/GM (EB)/GM (CM)/GM (NW CM)/GM (FIN)
3.
The DGM (EB)/DGM (NOW CFA)/DGM (PMSM-CFA).

DGM (F&A)/IFA,
O/o CGMT, Orissa circle,
Bhubaneswar 751001