Learning Vocabulary Workbook

People Partnerships Knowledge
Skills and Employment

Office of Literacy and Essential Skills
Vocabulary Building Workbook

This workbook is designed to help you improve your
vocabulary. It includes 24 lessons with a variety of
exercises to help you learn new words commonly
used in the Canadian workplace.
assessment learning training supports

Vocabulary Building
Workbook

This workbook is designed to help you improve your vocabulary.
It includes 24 lessons with a variety of exercises to help you learn
new words commonly used in the Canadian workplace.

Literacy and Essential Skills
for LEARNING, WORK, and LIFE

You can order this publication by contacting:

Publications Services
Human Resources and Skills Development Canada
140 Promenade du Portage
Phase IV, 12
th
Floor
Gatineau, Quebec
K1A 0J 9

Fax: (819) 953-7260
On-line: www.hrsdc.gc.ca/publications

This document is available on demand in alternative formats (Large Print, Braille,
Audio Cassette, Audio CD, e-Text Diskette, e-Text CD, or DAISY), by contacting
1 800 O-Canada (1-800-622-6232). If you have a hearing or speech impairment and
use a teletypewriter (TTY), call 1-800-926-9105.

galement disponible en franais.

Her Majesty the Queen in Right of Canada 2009

Cat. No.: HS38-16/7-2009
ISBN: 978-1-100-12137-6

Table of Contents

Intr oduction page 2

Unit 1 page 5

Unit 2 page 44

Unit 3 page 82

Unit 4 page 121

Unit 5 page 159

Unit 6 page 196

Answer Key page 232

2 | Vocabulary Building Workbook
Intr oduction

The Vocabulary Building Workbook will help you improve your vocabulary and learn
new words commonly used in the Canadian workplace.

The workbook includes 24 lessons with a variety of exercises:
Matching Meanings
Using the Right Word
Relating Meanings
Analyzing and Comparing Words
Reading Comprehension
Crossword Puzzles

Getting Star ted

Each lesson starts with a list of words and definitions, and an example of how each word
can be used in a sentence to help you better understand the meaning. Once you have read
the vocabulary words and definitions in each lesson, you can begin the exercises.

Under standing the Par ts of Speech

Parts of speech help you understand how a word should be used. The part of speech for
each vocabulary word is identified using the following abbreviations:

noun = n.
ver b = v.
adjective = adj.
adver b = adv.
pr eposition = prep.

Definitions of the Par ts of Speech

Noun (n.)
A noun is a person, a place or a thing.
Example: Tom ran to the stor e to buy chocolate.

Office of Literacy and Essential Skills | 3
Adjective (adj.)
An adjective is a word used to describe a noun.
Example: Little Tom ran to the cor ner stor e to buy white chocolate.

Ver b (v.)
A ver b is a word used to show an action.
Example: Little Tom r an to the corner store to buy white chocolate.

Adver b (adv.)
An adver b is a word used to describe a verb.
Example: Little Tom r an quickly to the corner store to buy white chocolate.

Pr eposition (prep.)
A pr eposition is a word that links nouns, pronouns and phrases to other words in
a sentence.
Example: Little Tom ran quickly to the corner store to buy white chocolate.

Other Ter ms You Will Need to Know
Synonym
A synonym is a word that means the same as another word.
Example: large is a synonym for big
Example: tiny is a synonym for small

Antonym
An antonym is a word that means the opposite of another word.
Example: hot is an antonym for cold
Example: on is an antonym for off
Homonym
A homonym is a word that sounds the same as another word but means
something else and is sometimes spelled differently.
Examples of common homonyms:
their (belonging to them) and there (in that place)
hear (to listen to something) and here (in this place)
to (toward), too (also), and two (the number 2)

4 | Vocabulary Building Workbook
Anagr am
An anagr am is a word or phrase that contains all the letters of another word or
phrase but in a different order.
Example: post is an anagram of stop
Example: astronomers is an anagram of no more stars
Analogy
An analogy links two things that are related in some way. For example, an apple
is like a ball because they are both round.
Wor d analogies compare two pairs of words. The second pair of words must be
related in the same way that the first two words are related. For example, if the
first pair of words are antonyms, the second pair of words must also be antonyms.
Example: dark is to light as laugh is to cr y
(antonyms: dark and light are opposites and laugh and cry are
opposites)
Example: shoe is to foot as tir e is to wheel
(a shoe goes on a foot and a tire goes on a wheel)
Example: post is to stop as dr awer is to r ewar d
(anagrams: the same letters are used to spell each pair of words)

Unit 1

Lesson 1: Page 6

career confident continuous contribute essential
fascinate focus invest manuscript numeracy
oral performance quality skill sponsor

Lesson 2: Page 15

business comment competition contact facsimile
form obtain option quote receive
recycle reply review transmittal urgent
Lesson 3: Page 24

attitude diplomat dramatics encourage environment
gossip initiative key mutual organization
positive professional reliable success support

Lesson 4: Page 33

apply asset available balance candidate
confirm excess fare flexible fluent
knowledge offer orientation reservation statutory

Unit Review: Cr osswor d Puzzle Page 42

6 | Vocabulary Building Workbook: Unit 1
Vocabular y Definitions Lesson 1

n.

a job held over a long period of time that usually requires education
or training
car eer
Maria completed a nursing program at college and is looking
forward to starting her new car eer as a nurse.

adj.

sure of yourself or having a strong belief or trust in another person
or thing
Grace was more confident about asking for a promotion after she
earned her diploma.
confident
Also n. confidence; adv. confidently

adj.

going on or carrying on for a period of time without a break;
constant, non-stop
I didnt have time to restock the shelves because there was a
continuous stream of people coming into the store all day.
continuous
Also n. continuation; v. continue; adv. continuously

v.

to give ideas, time, money, articles or help towards a common
purpose
Are you going to contr ibute money to the social committee this
year?
contr ibute
Also n. contribution

adj.

1. necessary, very important
2. relating to the basic nature of something
1. Knowing how to use a computer is an essential skill for todays
workplace.
2. The essential oils found in some herbs are available at health food
stores.
essential
Also n. essence; adv. essentially

v.

to attract and hold someones attention, interest or curiosity
The children were fascinated by the magicians tricks.
fascinate
Also n. fascination; adj. fascinating


v.

1. to pay attention to a particular point
2. to adjust to make an image clearer
focus
1. Ahmed needed to write memos at work, so he focused on
improving his grammar and spelling.
2. Lena focused the overhead projector to make the words on the
screen clearer.

Also n. focus; adj. focal

v.

to put up money, capital or time for profit or gain
It could be risky to invest your money in the stock market.
invest
Also n. investment, investor
manuscr ipt

n.

a document that contains a story, article or other piece of writing that
is being prepared for publication
Aaron submitted the manuscr ipt of his biography to the publisher for
approval.

n.

ability to add, subtract, multiply and divide and to apply calculations
to various tasks
Board games that include play money help children improve their
numer acy.
numer acy
Also n. numeral; adj. numerical; adv. numerically

adj.

1. spoken
2. concerning the mouth
1. Bob is expected to give an or al presentation on the importance of
keeping the work area clean and safe.
2. The dentist explained that or al hygiene is important to prevent
cavities.
or al
Also adv. orally

n.

1. the carrying out of a task or duty
2. a dramatic or musical show
1. Improved workplace per for mance leads to greater productivity
and safety.
2. Her per for mance at the ballet recital was excellent.
per for mance
Also n. performer; v. perform

n.

1. the level of excellence of a product or service
2. a characteristic of a person or thing
1. Controlling quality in a factory involves making sure there are no
flaws in the final product.
2. Reliability is a good quality to have.
quality
Also adj. qualitative; adj. qualitatively

n.

the special knowledge and ability to do a type of activity, often
requiring special training
When the employer asked her what skills she could bring to the job,
Marylou told him that she had excellent computer skills and was very
good at writing.
skill
Also adj. skilled, skilful; adv. skilfully
v. to help to start and/or pay the costs for an activity or a person, group
or business
The company sponsor s a lunch-hour program for employees who
want to improve their writing skills.
sponsor
Also n. sponsor, sponsorship

A/ Matching Meanings Lesson 1

Match the vocabulary words below to their meanings. Use each word once.

contr ibute quality continuous confident investing
manuscr ipt essential per for mance focused fascinated

1. carrying on for a certain period of time _____________________________
2. not easily distracted _____________________________
3. authors document _____________________________
4. physical or behavioural characteristic _____________________________
5. using time or money for possible gain _____________________________
6. to share your ideas _____________________________
7. concert _____________________________
8. very important _____________________________
9. self-assured _____________________________
10. very interested _____________________________

Score /10


B/ Using the Right Wor d Lesson 1
Read the text and fill in the blanks using the vocabulary words listed below. Use each word
once.
car eer focused confident fascinated or al
skills sponsor ed quality per for mance numer acy

J ason has been working in the stockroom of a large athletic store since high school; however
his goal is to have a (1) ____________ in sales. Fortunately, J ason has a pleasant manner,
which is an important (2) ________________ for a salesperson.

Last month, the store management evaluated J asons job (3) _________________, giving him
an excellent report. When J ason mentioned that he was (4) _______________ by sales, his
supervisor told him about a store- (5) __________________ program involving Essential (6)
______________ training. J ason would need to improve his (7) _________________ skills in
order to work with money. Because part of J asons job would be to greet customers and build
relationships with clients, he would also need to work on his (8) ______________
communication and thinking skills.

J ason is very dedicated and (9) ______________on his training. After he completes the
Essential Skills training, J ason is (10) _________________ that he will be better equipped to
work as a salesperson.

Score /10

C/ Relating Meanings Lesson 1
Circle the letter that corresponds to the best answer. There is only one correct answer for
each question.
1. Which of the following items is least essential on a cold, rainy day?
a) coat c) umbrella
b) boots d) belt
2. Which of the following is not another word for skill?
a) ability c) expertise
b) talent d) happiness
3.
Which of the following is most likely to make a person feel fascinated?
a) brushing teeth c) eating cereal
b) reading an interesting book d) mowing the lawn
4. Which word is the least similar in meaning to contr ibute?
a) perform c) invest
b) offer d) sponsor
5. Which one is not an example of a quality?
a) confidence c) honesty
b) friendliness d) one hundred percent
6. Which of the following would most likely require or al communication?
a) a manual c) a meeting
b) a document d) a memo
7. Which of the following situations is most likely to build someone's confidence?
a) giving a presentation that everyone criticizes c) making a mistake at work
b) taking a self-improvement course d) changing duties at work abruptly
8. Which of the following is the least likely to be amanuscr ipt?
a) a grocery list c) a collection of poems
b) a novel d) a magazine article
9. What is not an example of a car eer ?
a) quality control technician c) cousin
b) pastry chef d) administrative clerk
10. What is opposite in meaning to the word continuous?
a) ongoing c) broken
b) non-stop d) unbroken

Score /10

D/ Analyzing and Compar ing Wor ds Lesson 1

An analogy is a comparison between two things that are alike, opposite or related in some
way. Complete the analogies using the vocabulary words listed below. The first one is done
for you.

fascinated continuous car eer essential skills
confident numer acy focused or al sponsor

1. routine is to habit as job is to career
2. useless is to productive as inter r upted is to _______________________________
3. difficult is to hard as self-assur ed is to _______________________________
4. report is to written as pr esentation is to _______________________________
5. stale is to fresh as uninter ested is to _______________________________
6. gym class is to fitness as math class is to _______________________________
7. refresh is to update as vital is to _______________________________
8. capable is to competent as attentive is to _______________________________
9. instruct is to teach as suppor t is to _______________________________
10. peaches and pears are to fruit as r eading and
wr iting are to
_______________________________

Score /10

E/ Compr ehension Lesson 1
Read the following article and answer the questions below in complete sentences.

An Essential Skills Success Stor y

Essential Skills help people to carry out different tasks, provide a starting point for learning other skills
and help them adjust to change. There are nine Essential Skills:
reading
document use
numeracy
writing
oral communication
working with others
thinking
computer use
continuous learning
Here is one workers story of how upgrading her Essential Skills contr ibuted to improvements in job
per for mance and car eer choices.

Anne McKennas Stor y

While I was working on a production line at a canning factory, I found my key to success. Essential
Skills training opened new doors for me and my career.

I left high school after Grade 10 and went to work on a production line at a local canning company.
After a few years, I applied for a job in quality control. The manager let me try it out to see if I could
do it. Based on my experience and the fact that Im a quick learner, I got the job. But in order to keep
it, I had to work on my Essential Skills.

Fortunately, the company sponsor ed acontinuous learning program. I earned my high school diploma
through the General Educational Development (GED) program. Like many people who have been out
of school for a long time, I was scared of going back to the books. Even so, I knew that I was ready and
once I got started, I really enjoyed it.

After graduating, I focused on improving the skills that were important in my job. I took a night course
at a local college to improve my reading, numer acy and or al communication skills and earned a
certificate from the American Society for Quality. I felt more confident and better prepared when
talking to union representatives and Head Office.

Having improved some of my Essential Skills, I had a good understanding of what I was good at. I
have always loved history and was fascinated by stories about the old building where I worked. I
began working with a local writer and historian to find out more about the building and put my writing
skills to work. We eventually finished a manuscr ipt which many of my co-workers enjoyed reading.

Today, I have a new job with a major food company. Im here because I got over my fear and opened
doors for myself by investing in Essential Skills training. I look forward to the future and know my life
will always be full of learning.

Questions Lesson 1

1. Name thr ee things that Essential Skills can help people with.
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. After her upgr ading, Anne wor ked on a pr oject she found ver y inter esting. What
was the pr oject?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What kind of company does Anne wor k for now?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What two pr ogr ams did Anne McKenna complete?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Why did the manager give Anne the job in quality contr ol?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50


n.

1. the act of manufacturing, buying or selling goods and services
2. a person, partnership or company that operates to make money
1. As purchasing manager for a large retail store, Danuta prefers to do
business with Canadian companies.
2. My father is selling our meat packing business to a larger company.
business
Also n. businessperson, businessman, businesswoman; adj. businesslike

v.

to give an opinion, observation or explanation about something
Please read the rough copy of the newsletter and comment on the
things you like or do not like about it.
comment
Also n. comment, commentary

n.

1. a business or person trying to achieve the same goal as you
2. the act of trying to do better than someone else
3. a contest
1. To win first place, you must run faster than your competition.
2. Competition among the children in a family is quite common.
3. Rahmah won the sales competition because she sold more
chocolate bars than any of the other students.
competition
Also n. competitor; v. compete; adj. competitive; adv. competitively

v.

to write, call or meet with someone
To avoid having your hydro service cut off, pleasecontact the
collections office before 5:00 p.m. on Thursday.
contact
Also n. contact

n.

an exact copy of a document sent or received electronically
Please send a facsimile of the conference schedule to the office in
Moncton.
facsimile
(fax)
Also v. fax


n.

1. a sheet of paper that has questions and gives spaces to fill in the
answers
2. the shape of something
1. The application for m must be completed and attached to your
cover letter.
2. The garden was in the for m of a star.
v. to create or give shape to
for m
Several employees decided to for m a choir and perform at the
company party.

v.

to get something by asking or making an effort
I had to obtain a building permit from the city to build a deck in our
yard.
obtain
Also adj. obtainable

n.

a choice between two or more things
A graduating high school student has the option of entering the
workplace or attending a post-secondary school.
option
Also v. opt; adj. optional; adv. optionally

n.

1. the stated price of a product or service
2. a repetition of someone's exact words
1. The company provided a quote for the total cost of installing the
pool.
2. In his article, the journalist included a quote from the mayors
speech.
quote
Also n. quotation

v.

1. to get something, such as a letter, a phone call, information or
visitors
2. to pick up electronic signals and convert them to sound or pictures
1. You will r eceive a notice in the mail about the next meeting.
2. Her satellite radio r eceives signals from around the world.
r eceive
Also n. receiver, recipient, reception, receipt; adj. receivable

r ecycle v. to reuse something by converting it into something else
Every year Canadians r ecycle 75,000 tons of old fabric into raw
materials for the automotive, furniture, mattress, paper and other
industries.

Also n. recycling; adj. recyclable

v.

to say or write an answer in response to what someone else has said
or written
We must r eply to the wedding invitation by the end of the month.
r eply
Also n. reply

v.

1. to look over and possibly suggest improvements
2. to study or check something again
1. The teacher will r eview the first draft of my essay with me before I
start the second draft.
2. I need to r eview my report one more time before I give it to the
manager.
r eview
Also n. review, reviewer

n.

the act or process of sending a signal, information or something else
from one place to another
Tr ansmittal of the fax was interrupted when the power went out.
tr ansmittal
Also n. transmission, transmitter; v. transmit

adj.

very important and needing attention right away
Karen received an ur gent message that her son had broken his leg.
ur gent
Also n. urgency; adv. urgently

Match the phrases in Column A with those in Column B to make complete sentences. Put
the correct letters on the lines provided. Use each phrase once.

Column A

Column B
1. __ To obtain a goal is to a. look it over carefully.
2. __ To engage in competition is to
b. state what the total cost of a product
will be.
3. __ To make contact is to
c. an image that is sent through the phone
lines.
4. __ To r eview something is to
d. respond to someone who has asked you
something.
5. __ A for m is
e. sending a document from one person to
another.
6. __ An option is f. a choice between two things.
7. __
A facsimile refers to

g. achieve it, usually through hard work
and persistence.
8. __
To quote a price is to

h. try to win or do better than others.
9. __ Tr ansmittal describes i. communicate with someone.
10. __
To r eply is to

j. a sheet of paper that asks for details
about someone or something.

Score /10


once.

quote competition option facsimile r eview
contact r ecycle business r eply ur gent

I have an (1)_________________ matter that requires your immediate attention. It is no longer
an (2)__________________ to throw out our plastic waste products. We need to
(3)_________________ the plastic for environmental and financial reasons. I have made
(4)_________________ with a (5)____________________, the Renewal Company, which
processes and reuses plastic cheaper than its (6)___________________________. I received a
(7)__________________ on how much it would cost us. Please (8)___________________ the
enclosed (9)_______________________ so I can (10)__________________ to the Renewal
Company as soon as possible.

Score /10

A synonym is a word that means the same or almost the same as another word.
Match the vocabulary word with its synonym.
business comment facsimile option r eview

1. copy ________________________
2. examine again ________________________
3. give an opinion ________________________
4. choice ________________________
5. company ________________________

Match the vocabulary word with its antonym.
obtain r eceive ur gent r eply contact
6. ask ________________________
7. lose ________________________
8. unimportant ________________________
9. avoid ________________________
10. send ________________________

Score /10

D/ Analysing and Compar ing Wor ds Lesson 2

The letters r e can be used as a prefix to mean again.

1. Refocus means to pay attention to something again.
2. Reinvest means to spend time or money on something again.
3. Reconnect means to connect something again.
4. Review means to look at something again.
5. Recycle means to use or process something again.

Choose the correct word to fill in the blanks. Use each word once.
r efocus r einvest r econnect r eview r ecycle

1. The sponsor has been asked to _____________________ in the project because the
public fundraising campaign fell short.
2. Before a test, it is important to __________________ your notes.
3. The sound of laughter caused the tired man to _____________________ on the
speaker.
4. Trees can be saved if people _______________ paper.
5. When your telephone bill has been paid in full, we will _________________________
your service.

Score /5

Read the fax transmittal form below and answer the questions that follow in complete
sentences.

Magic For ms Inc.
Facsimile Tr ansmittal
To:
Bob Davis
Fr om:
George Hanna
Company:
A Paper Company
Date:
February 14, 2009
Fax Number :
514.333.3333
Total No. of Pages Including Cover Sheet:
2
Phone Number :
514.444.4444
Subject:
Quote obtained from your competition
URGENT PLEASE REVIEW PLEASE COMMENT PLEASE REPLY PLEASE RECYCLE
Good Morning Bob,

We r eceived a very good quote for paper from your competition yesterday. As we have been
happy doing business with your company, we thought that we would give you the option of
competing with this quote. Please contact us as soon as possible.

George
1663 Prairie Avenue, Montreal, Quebec H3P 8R5
www.magicforms.ca
Phone: 514-555-5555 Fax: 514-555-5556

Questions Lesson 2

1. How many pages ar e being sent in this fax?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Fr om whom did Geor ge r eceive a quote?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. If Geor ge wanted an immediate r esponse, how would he r equest it on the fax
tr ansmittal for m?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. Who is the facsimile being sent to?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What box should Geor ge have check mar ked?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /45


n.

feelings or opinions that can often be seen in a persons behaviour
Ginas positive attitude improved team morale.
attitude
Also adj. attitudinal

n.

1. a person who deals with others in a tactful manner
2. a government official who discusses affairs with another country in
a professional manner
1. You can be a diplomat in the workplace by getting along with
others and helping to solve conflicts.
2. Canadian diplomats promote and defend Canadian values and
interests around the world.
diplomat
Also n. diplomacy; adj. diplomatic; adv. diplomatically

n.

1. an exaggerated display of emotion to get attention or to influence
someone
2. putting on a performance, usually non-professional theatre
1. The other employees are tired of Rays dr amatics every time the
computer breaks down.
2. Creative dr amatics, such as puppet plays, are used in the
classroom to teach young children.
dr amatics
Also n. drama; v. dramatize; adj. dramatic; adv. dramatically

v.

to inspire, support or give someone confidence
The company set aside paid time to encour age its employees to
participate in training activities.
encour age
Also n. encouragement; adj. encouraging

n.

1. the physical world, social relationships and events that surround
people and affect their lives; surroundings
2. the air, water and land around us; the earth
1. People who are skilled at working with others create a pleasant and
productive work envir onment.
2. Air pollution is a threat to the envir onment.
envir onment
Also adj. environmental; adv. environmentally


v.

to talk about the personal lives of other people (generally considered
a negative activity)
Sheila likes to gossip about her coach to other members of the team.
gossip
Also n. gossip; adj. gossipy

n.

1. the ability to make a decision or do something on your own
without being told by others
2. something undertaken
1. Managers like employees who show initiative because they are
natural leaders who dont have to constantly be told what to do.
2. The class organized a fund-raising initiative to support the school.
initiative
Also n. initiator; v. initiate

adj.

most important
The key reason Terry moved back to Alberta was to be closer to his
family.
key
Also n. key

adj.

shared, common
A mutual goal of the employer and the employees is to have positive
workplace morale.
mutual
Also adv. mutually

n.

an official body of people that is arranged or structured for a purpose
such as business, politics, charity or recreation
The or ganization hired several hundred new employees to manage
the increase in sales.
or ganization
Also v. organize; adj. organizational

adj.

focused on what is good
Learning new skills gives employees a more positive view of what
they are capable of accomplishing in the workplace.
positive
Also adv. positively


adj.

1. appropriate in the workplace; businesslike
2. expert, skilled, qualified
1. Improving your oral communication skills may help you to express
yourself in a more pr ofessional manner.
2. Maria will be a pr ofessional chef once she has finished her in-
school and on-the-job training.
n. a person who has special training, follows high standards and is paid
for what he or she does
Doctors and dentists are healthcare pr ofessionals.
pr ofessional
Also n. profession, professionalism; adv. professionally

adj.

accurate, honest and dependable
Fred was ar eliable employee who always came to work on time.
r eliable
Also n. reliability; v. rely; adv. reliably

n.

a favourable end result; achieving a goal and being rewarded by
personal satisfaction, wealth, health, honour, position, etc.
J anines success as a writer was the result of hard work,
determination and talent.
success
Also n. successfulness; v. succeed; adj. successful; adv. successfully

v.

to take care of, provide for, or agree with; to keep something going;
to help
Employers need to suppor t efforts to build Essential Skills in the
workplace.
suppor t
Also n. support, supporter; adj. supportive; adv. supportively


Match the vocabulary words below to their meanings. Use the circled letters to solve the
mystery word below.

suppor t mutual positive or ganization success
diplomat attitude gossip dr amatics pr ofessional

1.
positive or negative
outlook on life
___ ___ ___ ___ ___ ___ ___

2.

business or charity
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___

3.

respected career
person
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___

4.

to offer help ___ ___ ___ ___ ___ ___

5.

chatty person ___ ___ ___ ___ ___

6.

shared ___ ___ ___ ___ ___

7.

exaggerated display of
feelings
___ ___ ___ ___ ___ ___ ___ ___

8.

polite peacemaker ___ ___ ___ ___ ___ ___ ___

9.

upbeat and optimistic ___ ___ ___ ___ ___ ___ ___

10.

rewarding result ___ ___ ___ ___ ___ ___

Mystery Word: _____ _____ _____ _____ _____ _____ _____ _____ _____ _____

Score /10

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the
correct answer in the space provided. Use each word once.
diplomat envir onment mutual positive encour age
suppor t key r eliable attitude initiative

1. A crucial part of growth is learning. 1.________________
2. Recycling is one way to protect our natural world. 2.________________
3. A responsible worker manages time wisely and honestly. 3.________________
4. The employee completed the training and is feeling good about
his chances for promotion.
4.________________
5. The company believes it is important to promote skills
upgrading.
5.________________
6. The employee showed independent judgment in solving the
problem.
6.________________
7. When a sensitive issue arises between two people, a polite and
respectful person is needed to keep the peace.
7.________________
8. After completing a course on money management, Sheila
changed her thoughts on the benefits of having a budget.
8.________________
9. The decision to restrict overtime hours was agreed upon by the
company and its employees.
9.________________
10. The lead worker must be ready to offer backup if there is a
problem.
10.________________

Score /10

Circle the letter that corresponds to the best answer. There is only one correct answer for
each question.
1. What is an example of something that is not an attitude?
a) snobbish c) exercise
b) sincere d) persistent
2. Which of the following is not a positive quality?
a) reliable c) cheerful
b) dependent d) encouraging
3. Which of the following is most likely to make a person feel encour aged?
a) gossip c) dramatics
b) support d) criticism
4. Which word is the least similar in meaning to key?
a) main c) important
b) crucial d) usual
5. Which one is not an example of an or ganization?
a) university c) group of friends
b) hospital d) corporation
6. Which of the following is not usually mutual?
a) business partnership c) trade agreement
b) marriage d) different opinions
7. What is an example of something that is pr ofessional?
a) gossip c) ripped t-shirt
b) negative attitude d) respect
8. Which word does not describe a diplomat?
a) even-tempered c) rude
b) tactful d) resourceful
9. Which is not a description of someone with initiative?
a) reluctant c) innovative
b) independent d) bold
10. Which is not an example of success?
a) positive self-esteem c) a raise
b) inactivity d) a diploma

Score /10

way. Complete the analogies using the vocabulary words listed below.
key initiative suppor t r eliable or ganization
success mutual dr amatics attitude gossip

1. look is to stare as talk is to _______________________________
2. house is to residence as business is to _______________________________
3. negative is to positive as ir r esponsible is to _______________________________
4. happiness is to joy as independence is to _______________________________
5. counsellor is to advice as sponsor is to _______________________________
6. kindness is to quality as confidence is to _______________________________
7. rude is to polite as unimpor tant is to _______________________________
8. celebration is to party as tantr um is to _______________________________
9. finish is to start as failur e is to _______________________________
10. rejected is to refused as shar ed is to _______________________________

Score /10

Read the article below and answer the questions that follow in complete sentences.

Be a Star Employee!

It's up to you to prove to your employer that hiring you was the right move.

Be positive.

Treat everyone with respect. Mutual respect is key to a healthy working
envir onment.

Suppor t your co-workers. Encour age others. Be a team player.

Never gossip, even if others do.

Be a diplomat. Be calm when discussing problems and use tact.

Show initiative. Don't always wait to be told. If you see something that needs to be
done, offer!

Be r eliable. If you say you'll do something, do it.

Dress for success. Take the lead from your supervisor and co-workers.

Manage your emotions. Out-of-control anger or over-the-top dr amatics are not
pr ofessional and could cost you your job.

Speak well of the or ganization you work for even when you're away from it. Your
positive attitude will show in everything you do.

Source: Looking for a J ob, Service Canada
http://www.youth.gc.ca/yoaux.jsp?lang=en&ta=1&auxpageid=223&flash=0

Questions Lesson 3

1. How does someone show initiative?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What is key to a healthy wor k envir onment, and why?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What ar e two ways that you can be a team player ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What does it mean to be r eliable in the wor kplace?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Descr ibe how you can be a diplomat in the wor kplace.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50


v.

1. to put something on something else
2. to ask to be considered for something
3. to use for some purpose
4. to be relevant
1. Maries job is to apply varnish to the kitchen cabinets.
2. I would like to apply for the human resources job.
3. Chris was able to apply his knowledge of computers to solve the
problem.
4. J osh was not in on the prank, so the punishment did not apply to
him.
apply
Also n. applicant, application, applicator; adj. applicable

n.

1. someone or something that is useful and contributes to the success
of a person or organization
2. a valuable item owned by a person or organization
asset
1. An employee who is helpful and polite is an asset to any business.
2. On the application for a loan, Greg listed his house as an asset.

adj.

easy to get and ready to use
Computer training is available to the employees at lunch and after
work.
available
Also n. availability; v. avail (yourself of something)

v.

1. to compare and equalize the debits (money going out) and credits
(money coming in) for an account or statement
2. to find the point where things are equal in weight or importance
1. Their bookkeeper was unable to balance the bank statement.
2. People must balance their time between home and work.
n. 1. the amount of money in an account at a given time
2. stability of the mind or body
3. the amount left over; the rest
1. If you have a high balance in your account, the bank will charge
you lower fees.
2. Charles fell when he tripped over the rock and lost his balance.
3. That money has to last us for the balance of the month.
balance
Also adj. balanced


n.

a person who is being considered for a position or honour
We thought the first candidate would be the most suitable for the
job.
candidate
Also n. candidacy

v.
to prove that something you have been told or something you believe
is, in fact, true; to find out for certain
To avoid being late, call to confir m the time and place of the
meeting.
confir m
Also n. confirmation; adj. confirmed

adj.

over the limit
Air travellers are charged extra for each piece of excess baggage.
excess
Also n. excess; adj. excessive; adv. excessively

n.

1. payment for the transportation of a passenger
2. a passenger paying to travel
3. food or entertainment offered at a public place
far e
1. The far e for the train was inexpensive.
2. The taxi driver picked up a far e at the hotel.
3. The far e at the restaurant was superb because of the new chef.

adj.

able to bend or change easily
The salesman said he could meet us anytime as his hours are very
flexible.
flexible
Also n. flexibility; v. flex; adv. flexibly

adj.

able to speak, read or write a language easily, smoothly and correctly
My sister is fluent in English and French.
fluent
Also n. fluency; adv. fluently

n.

information and understanding gained through observation,
experience or study
You will need to apply the knowledge you acquired in school to the
workplace.
knowledge
Also v. know; adj. knowledgeable; adv. knowledgeably


v.

1. to make a suggestion that will be either accepted or rejected by
others
2. to provide a product or service
1. Zoe offer ed to give her friend a ride home.
2. The company offer s an excellent healthcare package to its
employees.
offer
Also n. offer

n.

an informative meeting for new employees, students or members
The factory had an or ientation to familiarize new workers with the
machines and safety practices.
or ientation
Also v. orient, orientate; adj. oriented

n.

1. an arrangement to set aside or hold a time or place (e.g., a hotel
room, a table at a restaurant or a seat on an airplane)
2. uncertainty that something is right, causing approval to be held
back
1. The r eser vation for the hotel was made six months in advance.
2. The staff has r eser vations about moving the office across town.
r eser vation
Also v. reserve; adj. reserved

adj.

required by law
New Years Day is a statutor y holiday.
statutor y
Also n. statute; adv. statutorily

Match the vocabulary words below to their meanings.
confir m asset or ientation excess knowledge
statutor y far e available r eser vation fluent

1. to find out for sure ________________________________
2. over the limit ________________________________
3. easy to obtain or use ________________________________
4. positive quality that is an advantage ________________________________
5. arrangement or booking for a certain time ________________________________
6. familiarization with something new ________________________________
7. written in law ________________________________
8. payment for travel ________________________________
9. facts or information learned ________________________________
10. speaking or writing easily ________________________________

Score /10

once.
candidate offer flexible asset available
knowledge or ientation fluent confir m apply

When William saw the job listing for a parts manager, he was eager to (1)____________. He
had been unemployed for several weeks, so he was (2)_______________ to start work right
away. William had worked in the parts and service department of a car dealership before. His
previous employment would be a tremendous (3)____________ because of the
(4)_______________ he had gained through experience.
A few days after he had applied for the job, William received an email regarding an interview.
He called to (5)______________ the time and location of the meeting. During the interview,
William emphasized that he was (6)_____________ and could work evenings and weekends.
Williams (7)_____________ answers convinced the interviewers that he would be good at
oral communication with customers. The company considered William to be the best qualified
(8)__________________; the manager made William an (9)______________ and William
accepted the job. This week he attended an (10)______________________ to become familiar
with the companys procedures.

Score /10

Circle the letters that correspond to the best match(es) in each case. There may be more
than one correct answer.
1. a flexible per son
a) easy-going c) available
b) resistant to change d) stubborn
2. a fluent speaker
a) completely bilingual c) expressive
b) effortless speech d) limited vocabulary
3. excess
a) leftovers c) thanking someone for a gift
b) excusing yourself from the table d) driving over the speed limit
4. a good balance
a) time management c) equal employment opportunities
b) Canadas Food Guide d) video game addict
5. an asset
a) high school diploma c) truck
b) computer knowledge d) savings bond
6. an available employee
a) willing to work overtime c) hard to reach by phone
b) often absent d) takes numerous breaks
7. confir m
a) print an email reservation c) repeat details
b) call to verify information d) ignore a phone message
8. candidate
a) campaigning politician c) job applicant
b) mother d) computer hacker
9. offer
a) contract bid c) marriage proposal
b) donation d) invitation
10. apply
a) use new technology to solve a problem c) admire others
b) put on face paint d) fill out an application

Score /10

Use the vocabulary list to complete the following exercises.
A suffix is an element added at the end of a word to create a new word. Suffixes such as ion,
tion and sion change a verb to a noun. Complete the following analogies by adding suffixes.
1. realize is to realization as or ganize is to _______________________________
2. initiate is to initiation as or ient is to _______________________________
3. conserve is to conservation as r eser ve is to _______________________________
4. inform is to information as confir m is to _______________________________
5. satisfy is to satisfaction as apply is to _______________________________
Anagrams are words that are made up of the same letters but have the letters arranged in a
different order. For example, the letters in reset" can be rearranged to spell steer.
Complete the following anagrams.
6. fear _______________________________
7. seats _______________________________
Homonyms are words that sound the same, but have different meanings and spellings. For
example, deer (the animal) and dear (as in my dear) sound the same but are spelled
differently. Complete the following homonym.
8. fair _______________________________
Adjectives are words that describe a person, place or thing. Fill in each of the blanks below
with an adjective from the vocabulary list for this lesson.

9. The company avails itself of its employees.
The employees are _______________________________.
10. The mechanic managed to flex the hose under
the hood to reach the rusted bolt. The hose is
_______________________________.

Score /10

Read the job advertisement below and answer the questions that follow in complete
sentences.
Counter Sales Agents
Wor kplace:
Halifax, Moncton, Montral, Toronto (downtown), Winnipeg, Vancouver and other VIA stations across
Canada
Days and hour s of wor k:
Various: days, evenings, weekends, statutor y holidays
Descr iption

You must offer excellent customer service at one of the VIA ticket counters. Your responsibilities
include providing train and far e information to the public, selling tickets and confir ming r eser vations,
balancing daily ticket sales, applying storage tags and storing excess baggage.

You must be able to work different shifts. Furthermore, each candidate must complete five weeks of
training successfully.

Minimal qualifications

Fluently bilingual (English and French)
Must have high school diploma
Two or more years of experience in the customer service industry
Excellent oral communication skills
Excellent customer service or ientation
Must be able to lift up to 18 kg
Enjoy shift work and dealing with the public
Excellent knowledge of computers (Windows)
Good knowledge of Canadian geography is a definite asset
Must be flexible with days and hours of work and available to work on weekends and statutory
holidays

Adapted fromthe Via Rail Canada website
http://www.viarail.ca/emploi/en_pop_vent_comp.html

Questions Lesson 4

1. How much weight must a counter agent be able to lift?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What education is r equir ed to be hir ed as a counter agent with VIA Rail?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Name thr ee job duties that ar e the r esponsibility of a VIA Rail counter agent.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. How long is the tr aining pr ogr am for new employees?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What two languages ar e r equir ed for a position as a counter agent with VIA Rail?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50

Vocabular y Review: Unit 1
Complete the crossword puzzle using vocabulary words from the lessons in this unit.

1
2
3
C A R
4
E E R
5
N
6 7 8
C
9
O
10
U
11 12 13
R
14 15
16
A
G
17
E
18 19 20
21
22
23 24
25

ACROSS

3. lifes work
5. athlete who plays for money
6. to show to be true
8. centred on a particular purpose
14. information session and/or tour
16. to make sure the financial figures match
18. antonym for uncertain
21. enchanted, interested
23. requiring immediate attention
24. crucial; necessary
25. facts, figures or data that have been
learned

DOWN

1. surroundings
2. supported by a backer
4. to build up someone's confidence
7. self-driven action
9. prolonged for a period of time
10. positive or negative characteristic
11. antonym for failure
12. tactful ambassador
13. to supply or donate
15. accessible, ready
17. to give an opinion
19. more than what is needed
20. fundamental; chief, main
22. aloud

Unit 1 Vocabular y List

These ar e the vocabular y wor ds fr om Unit 1. The number beside each wor d
indicates the lesson in which it was studied.

1. apply (4)
2. asset (4)
3. attitude (3)
4. available (4)
5. balance (4)
6. business (2)
7. candidate (4)
8. career (1)
9. comment (2)
10. competition (2)
11. confident (1)
12. confirm (4)
13. contact (2)
14. continuous (1)
15. contribute (1)
16. diplomat (3)
17. dramatics (3)
18. encourage (3)
19. environment (3)
20. essential (1)
21. excess (4)
22. facsimile (2)
23. fare (4)
24. fascinate (1)
25. flexible (4)
26. fluent (4)
27. focus (1)
28. form (2)
29. gossip (3)
30. initiative (3)

31. invest (1)
32. key (3)
33. knowledge (4)
34. manuscript (1)
35. mutual (3)
36. numeracy (1)
37. obtain (2)
38. offer (4)
39. option (2)
40. oral (1)
41. organization (3)
42. orientation (4)
43. performance (1)
44. positive (3)
45. professional (3)
46. quality (1)
47. quote (2)
48. receive (2)
49. recycle (2)
50. reliable (3)
51. reply (2)
52. reservation (4)
53. review (2)
54. skill (1)
55. sponsor (1)
56. statutory (4)
57. success (3)
58. support (3)
59. transmittal (2)
60. urgent (2)


Unit 2

Lesson 5: Page 45

appreciate back ordered current delay description
disregard enquiry federal invoice maintain
notice prompt remittance statement stock

Lesson 6: Page 54

correctional diploma fulfillment in-depth institution
mission motivation offender possess primary
reintegration security society thrive vital
Lesson 7: Page 63

alternative collate completion detail determine
effective efficient function instructions inventory
photocopy profile secondary sort volume

Lesson 8: Page 72

applicable attach continue deadline directions
document employment goal information polite
provide rsum suit unpaid volunteer




v.

1. to like something and be thankful for it
2. to increase in value over time
appr eciate
1. J ean appr eciates the help she is receiving from the counsellor.
2. The value of the property has appr eciated in the last twenty years.

adj.

on order; part of an order for merchandise that has not been filled
because the stock is temporarily unavailable
The back or der ed parts have not been shipped to us because the
manufacturer was affected by the recent hurricane.
back or der ed
Also n. back order; v. back order

adj.

taking place at the present time
The cur r ent rate of employment is higher than the rate a year ago.
n. a steady flow of water or air in one direction, or the flow of
electricity through a cable, wire or other conductor
Ships that ride in the ocean cur r ents move more quickly and use
less fuel.
cur r ent
Also adv. currently

v.

to take longer to do something than was originally planned or
expected, or to cause to take longer or happen later
The back ordered materials delayed the construction of the
warehouse.
delay
Also n. delay; adj. delayed

n.

an account of what someone or something looks like or does
The seller states the sizes and colours of the clothing in a brief
descr iption.
descr iption
Also v. describe; adj. descriptive

v.

to see something as unimportant; to ignore something
If you have already sent your payment, please disr egar d this bill.
disr egar d
Also n. fascination; adj. fascinating


n.

the act of asking a question or setting up an investigation
enquir y
As a call centre agent, he responds to one enquir y after another all
day long.

Also n. enquirer/inquirer; v. enquire/inquire

adj.

a form of government where smaller self-governed parts (e.g.,
provinces) give up some of their political authority to unite under a
central government
feder al
Canadas feder al government passes laws that affect the whole
country.

n.

a form that states how much you owe for goods or services you have
received; a bill
The manager of the store received an invoice for the shipment of
paper, ink cartridges and toner.
invoice
Also v. invoice

v.

to keep something in the same condition or at the same level or rate
The company appreciates the workers attempts to maintain
production levels in spite of the recent flu epidemic.
maintain
Also n. maintenance

n.

announcement or warning
The students received a notice that classes were cancelled for the
day.
v. to see or become aware of something or somebody
I notice that you bought a new car.
notice
Also adj. noticeable; adv. noticeably

adj.

on time or acting quickly and without delay
A pr ompt payment of a credit card bill avoids interest charges.
pr ompt
Also n. promptness; adv. promptly

n.

money that is sent to someone as a payment
Thank you for doing our taxes; the r emittance for your services is
enclosed.
r emittance
Also v. remit


n.

1. a list of costs and bills, showing the total that needs to be paid
2. a formal oral or written piece of information, opinion or
announcement
statement
1. According to my credit card statement, I owe $225 this month.
2. The mayor issued a statement ordering the striking sanitation
workers to return to work.

Also v. state

n.

1. a supply of things kept for sale or future use
2. part of the ownership of a company which people buy as an
investment
1. I checked our stock, and there are only two shoe sizes left in that
style.
2. J errys family made a lot of money buying stock in successful
businesses.
stock
Also v. stock; adj. stock



Column A

Column B

1. __ To make an enquir y is to a. money sent as payment.
2. __ A r emittance is b. put something off until later.
3. __ To disr egar d is to c. preserve or keep the same.
4. __ A statement is d. show admiration and give thanks.
5. __ To delay is to e. an announcement or warning.
6. __ An invoice is f. an explanation of something.
7. __ To maintain is to g. ignore or pass something over.
8. __ To appr eciate is to h. ask for information.
9. __ A notice is i. a formal report or comment.
10. __ A descr iption is j. a list of things purchased and the amount
owed.

Score /10


appr eciate disr egar d maintain descr iption notice
delay statement cur r ent feder al pr ompt

1. It is important to keep a positive attitude. 1.________________
2. A detailed explanation of the products features is in the
manual.
2.________________
3. A r ecent study shows that a healthy diet and active lifestyle
add years to a persons life.
3.________________
4. The national government gives the provinces some money
for medical care.
4.________________
5. The receptionist gave the news that she is quitting to go back
to school.
5.________________
6. Suzanne is always on time. 6.________________
7. Dont pay attention to the last bill because we received
your payment today.
7.________________
8. The electricity was off for three hours, causing a slowdown
in production.
8.________________
9. The customers ar e ver y impr essed with the chefs cooking. 9.________________
10. The witness wrote a for mal declar ation about what he had
seen.
10._______________

Score /10


appr eciate delay enquir y pr ompt statement
cur r ent disr egar d maintain r emittance stock
Match a vocabulary word in the list above with its synonym below.

1. supply ________________________
2. announcement ________________________
3. like ________________________
4. postpone ________________________
5. question ________________________

Match a vocabulary word in the list at the top of the page with its antonym below.

6. consider ________________________
7. ruin ________________________
8. bill ________________________
9. past ________________________
10. late ________________________

Score /10


way. Complete the analogies using the vocabulary words listed below. Use each word once.
disr egar d cur r ent appr eciate maintain r emittance
back or der ed statement enquir y pr ompt delay

1. problem is to difficulty as inter r uption is to _______________________________
2. sea is to see as cur r ant is to _______________________________
3. slow is to late as speedy is to _______________________________
4. question is to answer as invoice is to _______________________________
5. doubt is to disbelief as over look is to _______________________________
6. method is to process as investigation is to _______________________________

7.
post is to stop as testament is to
(Hint: Rearrange the letters.)
_______________________________
8. fix is to repair as keep is to _______________________________
9. in stock is to available as out of stock is to _______________________________
10. war is to peace as dislike is to _______________________________

Score /10


Read the statement below and answer the questions that follow in complete sentences.

Statement #30
Date: J anuary 10, 2009

Maintaining Zen Lifestyles Everywhere

3636 Broadway Blvd.
Yellowknife, NWT X1A 5T2
Phone: (663) 888-8888 Fax: (663) 888-8383

Please direct all enquir ies to Hector
Smith at accounting@zenstyles.ca

Bill to: Feder al Government
12 Fairway Drive
Prince George, BC V5Q 1G3

Phone: (488) 333-4444
Customer ID: [ABC12345]

Comments: If your order has been delayed,
please disr egar d any notices for payment that
may arrive in the mail.
DATE DESCRIPTION AMOUNT BALANCE
October 12, 2008
October 15, 2008
November 8, 2008
November 30, 2008
December 3, 2008
December 15, 2008
Invoice 2007-15
Invoice 2007-18
Invoice 2007-25
Invoice 2007-45
Invoice 2007-102
Your pr ompt payment is appr eciated.
Back or der ed items are now in stock and will
be shipped with your next regular order.

770.32
589.55
6,974.25
2,334.12
13,263.89
8,334.12 cr .

770.32
1,359.87
8,334.12
10,668.24
23,932.13
15,598.01
Cur r ent 1-30 Days
Past Due
31-60 Days
Past Due
61-90 Days
Past Due
Over 90 Days
Past Due
Amount Due
0.00 13,263.89 2,334.12 0.00 0.00 15,598.01
-------------------------------------------------------------------------------------------------------------------
Remittance
Statement # 30
Amount Due 15, 598.01
Remittance Date
Amount Paid

Make all cheques payable to Zen Styles. Thank you for your business!


Questions Lesson 5

1. What is the statement date?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. To whom is the statement being sent?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. List one way the statement uses positive and r espectful language to r ecognize and
encour age immediate payment.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What is the cur r ent status on the back or der ed items?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What is the date of the last invoice that was sent to the customer ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



adj.

of the system that deals with criminals through imprisonment, parole,
etc.
The cor r ectional facility prides itself on having few prisoners break
the law again after their release from prison.
cor r ectional
Also n. correction; v. correct; adj. correctable

n.

an official document from an educational institution that shows you
have completed a program successfully
diploma
Anna received a diploma when she finished the dental hygienist
course.

n.

1. achievement of a dream, keeping of a promise, or performance of a
duty
2. sense of satisfaction that comes from such success
1. Going back to school and being hired as a veterinary assistant was
a fulfillment of Tracys dream to work with animals.
2. Money and fame matter less to her than personal fulfillment.
fulfillment
Also v. fulfill

adj.

done carefully and thoroughly, taking a broad range of knowledge
into consideration
The in-depth study of air quality in the workplace revealed some
serious problems with pollutants and mould.
in-depth
Also n. depth

n.

1. organization that promotes legal, educational, medical or social
concerns
2. accepted cultural behaviour, custom or law in a particular society
1. Universities and colleges are institutions of higher learning.
2. High divorce rates have led to redefining the institution of the
family.
institution
Also n. institute; v. institute, institutionalize; adj. institutional

n.

something that an organization or person believes they must try to
achieve, or a task or duty they are given
mission
Terry Foxs mission was to raise money for cancer research by
running across Canada.


n. reasons that influence a person to act or behave in a particular way
For some people the motivation behind learning is personal
satisfaction; for others it is future financial gain.
motivation
Also n. motive; v. motivate; adj. motivational

n.
someone or something that causes a problem, goes against the
religious or moral values of others, or breaks the law
Automobiles have become a major environmental offender because
of the pollutants they emit.
offender
Also v. offend; adj. offensive; adv. offensively

v.

to have or own things, ideas, qualities or feelings
Businesses appreciate employees who possess honesty.
possess
Also n. possession; adj. possessive

adj.

describes something that happens first or is the main or most
important thing
The pr imar y reason Sara goes to the gym is to exercise and build
muscle.
pr imar y
Also adj. prime

n.

the act of rejoining, fitting in once more
After injured workers are retrained to work in different jobs, they
face r eintegr ation into the workforce.
r eintegr ation
Also v. reintegrate

n.

protection; freedom from risk, danger, doubt or fear
For secur ity, the petty cash and important papers are kept in a safe.
secur ity
Also v. secure; adj. secure, securable; adv. securely

n.

1. people as a community, with all the cultural and social patterns and
institutions they have developed
2. an association of people united by a common aim, interest or
principle
1. Peace, order and good government are key goals of Canadian
society.
2. The historical society is meeting to discuss fundraising to restore
the old town hall.
society
Also v. socialize; adj. social, societal


v.

to do well
thr ive
After Robert left his poorly paid job to work as a regional manager,
he began to thr ive financially and emotionally.

adj.

extremely important to the functioning of something
Air and water are vital because we cannot live without them.
vital
Also n. vitality; v. vitalize; adv. vitally


pr imar y vital offender secur ity diploma
cor r ectional thr ive fulfillment institution mission

1. first or most important
_________________________
2. a public organization
__________________________
3. freedom from risk, danger or injury
__________________________
4. essential to the well-being of someone or something
__________________________
5. dealing with offenders
__________________________
6. a duty or task that needs to be accomplished
__________________________
7. a certificate for the completion of a course of study
__________________________
8. someone who breaks the law
__________________________
9. to grow and prosper
__________________________
10. a feeling of satisfaction for a job well done
__________________________

Score /10


once.
diploma motivation institution mission in-depth
society vital pr imar y thr ive fulfillment

The employment counsellor told Ahmed that it is (1)____________________ to have a high
school education to be employed in (2)____________________ today. Earning a degree or
(3)____________________ in an (4)____________________ of higher learning increases a
persons chances of obtaining good wages and personal (5)____________________.

The counsellors advice gave Ahmed the (6)____________________ he needed. He made it
his (7)____________________ to complete a four-year, (8)____________________ program
on environmental issues. His (9)____________________ focus was water management.
Ahmed became convinced that protecting our water supply would be the only way future
generations could (10)____________________.

Score /10


Circle the letter that corresponds to the best answer. There is only one answer for each
question.
1. Which is not an example of an offender ?
a) trespasser c) delinquent
b) outlaw d) correctional officer
2. Which of the following is the most similar in meaning to fulfillment?
a) dissatisfaction c) imperfection
b) realization d) disappointment
3. Which word means the opposite of possess?
a) own c) lose
b) keep d) maintain
4. Which word is not an example of a mission?
a) task c) calling
b) goal d) law
5. Which word is most similar in meaning to secur ity?
a) publicity c) weakness
b) safety d) fear
6. Which word means the opposite of pr imar y?
a) essential c) leading
b) original d) following
7. Which of the following is the most similar in meaning to in-depth?
a) visible c) thorough
b) quick d) unfair
8. Which word is most similar in meaning to vital?
a) key c) unimportant
b) non-essential d) irrelevant
9. Which of the following is not an example of an institution?
a) marriage c) prison
b) school d) workbook
10. Which of the following is the most similar in meaning to thr ive?
a) fail c) prosper
b) decrease d) weaken

Score /10


Add the prefix re to the following words and write what the new word means.
Hint: re means back or again.
Example: integration reintegration, which means combining with the whole again.
1. possess ___________________ , which means __________________________
2. offend ___________________ , which means __________________________

Change the following verbs into nouns by adding the suffix ion.
Hint: when the verb ends in e drop the e before adding the suffix.
Examples: correct correction, investigate investigation
3. institute __________________________
4. motivate __________________________
5. reintegrate __________________________

way. Complete the analogies using the vocabulary words listed below.
vital offender thr ive pr imar y motivation
6. runner-up is to winner as secondar y is to __________________________
7. outstanding is to excellent as impor tant is to __________________________
8. difficult is to easy as discour agement is to __________________________
9. school is to student as pr ison is to __________________________
10. stop is to go as fail is to __________________________

Score /10


Read the information below and answer the questions that follow in complete sentences.

Cor r ectional Officer

The Cor r ectional Officer is vital to the fulfillment of the mission of the Correctional Service
of Canada. As the pr imar y contact for offender s, the correctional officer works with
offenders on a continuous basis. This gives the Correctional Officer in-depth knowledge of an
offender's personality and behaviour, vital to maintaining the secur ity of the institution. At
the same time, this knowledge supports and assists in the case management process, and it
builds understanding and trust, essential to the successful r eintegr ation of the offender into
society.

Federal Correctional Officers are professionals. They possess a belief in the values of the
organization, the flexibility and desire to work within a team, the ability to thr ive in a
demanding work environment and, most importantly, the motivation to work with offenders.

If you have a high school diploma and experience in dealing with people, a career with the
Correctional Service of Canada may be the one for you.

Source: Website of the Correctional Service of Canada
http://www.csc-scc.gc.ca/text/carinf/correctional-eng.shtml


Questions Lesson 6

1. Who acts as an offender s pr imar y contact?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What is vital to the secur ity of the institution?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Name two job r equir ements of a cor r ectional officer .

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What is essential to the successful r eintegr ation of the offender into society?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What level of education is r equir ed to be a cor r ectional officer ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



n.

different possibility or option
The alter native to waiting for traffic to clear was to take a different
route.
alter native
Also adj. alternative; adv. alternatively

v.

to put together in order, usually alphabetical or numerical
The new photocopier at Deans office will collate the papers for you.
collate
Also n. collator

n.

the condition of being finished
Completion of the construction project was scheduled for May 24.
completion
Also v. complete

n.

a small fact or item of information
Helens attention to details is one of her greatest strengths.
detail
Also v. detail

v.

1. to discover the facts about something
2. to make decisions about something
1. The coroner was unable to deter mine the cause of death.
2. The team will vote to deter mine who will be the captain.
deter mine
Also n. determination

adj.

1. producing a successful result
2. in operation; active
1. An effective way of dealing with bad breath is to eat a sprig of
parsley or peppermint.
2. The new policy becomes effective September 25.
effective
Also n. effect, effectiveness; adv. effectively

adj.

able to do something well and thoroughly with no waste of time,
money or energy
The doctor wanted an efficient receptionist to handle all his
telephone calls.
efficient
Also n. efficiency; adv. efficiently


n.

1. normal action or use; purpose
2. a social event
1. The function of the new postage machine is to stamp letters more
quickly.
2. A special function was planned to celebrate their 50th anniversary.
function
Also v. function; adj. functional

n.

1. directions; detailed information on how to do something
2. orders or directions from a boss or parent that should be followed
1. Zeljka followed the instr uctions on the box to assemble the desk.
2. Bettys boss left instr uctions for her to have the company car
serviced.
instr uctions
Also v. instruct; adj. instructional

n.

1. a collection of articles owned or on hand; stock
2. a detailed list of such articles with their estimated value
inventor y
1. The store's inventor y was low because it had not received several
shipments from suppliers.
2. When J ohn's mother died, he had to draw up an inventor y of her
assets.

Also v. inventory

n.

a picture of a document made by a special machine
A photocopy of the report was given to each employee.
photocopy
Also n. photocopier; v. photocopy

n.

a short description of a job or a person
After reading the job pr ofile on the Internet, Anna applied for the
position.
pr ofile
Also n. profiler; v. profile


adj.

1. relating to schooling that comes after elementary classes and before
college or university; high school
2. less important than other related things
3. coming after or as a result of
secondar y
1. While he was in secondar y school, J ames explored different
colleges and universities.
2. J ames considered the location secondar y to the types of programs
offered.
3. The flu can lead to secondar y problems such as pneumonia or
bronchitis.

v.

to put things in order or into groups
Please have these files sor ted alphabetically by the end of the week.
sor t
Also n. sorter

n.

1. amount
2. loudness
3. one book from a set
volume
1. The volume of traffic on the highway is starting to cause problems.
2. The employees wore earplugs to reduce the volume of noise they
were exposed to inside the factory.
3. Have you finished with the second volume of the encyclopaedia?


efficient secondar y detailed collate pr ofile
function alter native deter mine effective volume

1. the amount of something ________________________________
2. a description of the key features of something ________________________________
3. to put together in order ________________________________
4. paying attention to individual items ________________________________
5. what something does ________________________________
6. another choice ________________________________
7. of lesser importance ________________________________
8. to make a decision ________________________________
9. achieving a good result ________________________________
10. not wasting time or money ________________________________

Score /10


once.
instr uctions collate detailed inventor y photocopy
effective deter mine volume efficient function

In order to (1)________________ well in a busy office environment it is important to make
the most (2)________________ use of your time. Anyone who has had to copy a high
(3)________________ of pages knows that the glass on the (4)________________ machine
should be cleaned and the ink cartridge or toner will eventually need to be replaced. Since
re-ordering and delivering paper and toner takes time, it is important to maintain an
(5)________________ of these items. Every work order will include a (6)________________
explanation of the type and colour of paper and whether the copies are to be one-sided or
two-sided. The machine can be programmed to (7)________________ the copies into
booklets. Next, it is important to check each booklet to (8)__________________ whether the
pages are arranged and numbered correctly. A photocopy machine operator will be more
(9)________________ in an office setting if he or she is a detail-oriented person and is able to
follow (10)________________ precisely.

Score /10


Circle the letters that corresponds to the correct answer(s) to the questions below. There may
be more than one correct answer for each question.
1. Which of the following are detailed accounts?
a) biography c) summary
b) instruction manual d) court transcript
2. Which of the following are examples of an inventor y?
a) merchandise in stock c) catalogue
b) list of property d) wine order
3. Which of the following are efficient?
a) low-wattage light bulbs c) hybrid cars
b) long coffee breaks d) thermal insulated windows
4. Which of the following have volume?
a) stack of mail c) surround sound system
b) litre of juice d) crumb
5. Which of the following could one deter mine?
a) long-term effects of substance abuse c) evidence
b) the shortest route to take on a map d) results from a medical test
6. Which of the following would be effective?
a) medicine that works c) a weak sales pitch
b) a catchy ad d) poor study habits
7. Which of the following could happen at the completion of a social event?
a) applause c) cleaning
b) preliminary hearing d) new sales order
8. Which of the following could be an alter native to overspending?
a) budgeting c) saving
b) using credit d) increasing inventory
9. Which of the following should have clear instr uctions?
a) on-line map c) medicine bottle
b) control tower d) work order
10. Which of the following could be secondar y?
a) high school c) an aftershock
b) main idea d) Prime Minister of Canada

Score /10


efficient secondar y pr ofile effective instr uctions
alter native collate completion sor t inventor y
1. first is to second as pr imar y is to ____________________________
2. budget is to penny-wise as time management is to ____________________________
3. stamps are to collect as pages are to ____________________________
4. start is to beginning as finish is to ____________________________
5. stand still is to move as mix up is to ____________________________
6. house is to residence as stock is to ____________________________
7. drawing is to portrait as descr iption is to ____________________________
8. rough is to smooth as unsuccessful is to ____________________________
9. dictionary is to definitions as manual is to ____________________________
10. compliment is to praise as option is to ____________________________

Score /10


Read the job description below and answer the questions that follow in complete sentences.

Photocopy Machine Oper ator NOC 9471

Car eer Pr ofiles > Clerical; Secretarial; Office Equipment Operator

Employment Requir ements:

Successful completion of a minimum of two years of secondar y school or Public Service Commission
(PSC) approved alter natives

Duties:

o Understand and carry out clients detailed instr uctions on the printing machines
o Handle high volume periods in an effective and efficient manner
o Deter mine inventor y and order supplies to maintain the photocopy function
o Clean machines, replace ink and adjust settings
o Sor t and collate papers


Questions Lesson 7

1. What is the NOC (National Occupational Classification) number for a photocopy
machine oper ator ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Name one task for a photocopy machine oper ator .

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What is meant by a high volume per iod?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. Why is it impor tant to deter mine inventor y?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What level of education is needed to be a photocopy machine oper ator ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



adj.

affecting or relating to something; relevant
Terrys new car cost $25,900 plus applicable taxes.
applicable
Also n. application; v. apply

v.

to connect or join
To demonstrate ability to follow instructions, the company asked
applicants to attach a cover letter to their application form.
attach
Also n. attachment

v.

to keep doing something
In order to meet the deadline, we will have to continue to work
long hours.
continue
Also adj. continual, continuous; adv. continually, continuously

n.

a time by which something must be done or finished
deadline
Henry was upset to learn that he had missed the deadline for
applications.

n.

instructions that let you know what to do
dir ections
The dir ections for using the label maker were very difficult to
understand.

n.

paper(s) with information or proof of something
A passport is an official document that proves your identity.
document
Also n. documentation; v. document; adj. documentary

n.

work or job that is done to earn money; being occupied in the
workforce
He was looking for full-timeemployment in the construction
industry.
employment
Also n. employee, employer; v. employ; adj. employable

n.

1. an aim, purpose or ambition
2. a point scored in a sport such as hockey, soccer or football
goal
1. A goal of many companies is to create environmentally friendly
policies.
2. They needed one more goal to win the game.


n. a collection of facts or knowledge
J erome has a lot of interesting infor mation about wildlife
conservation.
infor mation
Also n. informer, informant; v. inform
adj. having good manners; showing consideration for others
In Canada, it is considered polite to shake hands when you are
introduced to someone.
polite
Also n. politeness; adv. politely

v.

to supply something or give someone something that they need
At the interview, J erry was asked to pr ovide a list of references.
pr ovide
Also n. provider, provision

n.

a one- or two-page description of work experience, education,
knowledge
r sum
J onathan attached his r sum to the application form as the
employer had requested.

v.

to be a good fit, right or acceptable for a situation, person or
occasion
Accounting jobs suit people who enjoy working with numbers.
n. 1. a set of something that matches
2. a lawsuit; a disagreement that is taken to court for a legal decision
1. Terrence bought a new suit to wear to the interview.
2. Karen filed a suit against her former employer for wrongful
dismissal.
suit
Also adj. suitable

adj.

1. done without the exchange of money
2. still owing
unpaid
1. Volunteer work is sometimes called unpaid labour.
2. Hectors debt to his parents remains unpaid.

v.

to willingly do something helpful without being paid
Theresa would like to volunteer with the Humane Society because
she loves animals.
volunteer
Also n. volunteer; adj. voluntary; adv. voluntarily


r sum deadline employment applicable document
polite continue attach goal dir ections

1. to join two things ________________________________
2. a persons work or business ________________________________
3. an aim or objective ________________________________
4. a printed record ________________________________
5. a summary of employment history ________________________________
6. fitting for a situation or purpose ________________________________
7. to keep going ________________________________
8. civil towards others ________________________________
9. the time when something is due ________________________________
10. instructions ________________________________

Score /10


infor mation attach pr ovide deadline polite
goal document(s) applicable continue dir ections

1. When the police officer stopped him for speeding, J oe realized
that he had left his car ownership papers at home.
1.______________
2. The guidelines are relevant to all departments. 2.______________
3. An Olympic runner tries to keep running until the end of the race. 3.______________
4. Follow the steps and procedures in the owners manual. 4.______________
5. I gained a lot of knowledge in the training session. 5.______________
6. It is important to secure a babys car seat to the back seat of the
car.
6.______________
7. The company is going to equip us with new computers. 7.______________
8. Employees have to request their summer vacation before the time
limit.
8.______________
9. A diplomat is well-mannered. 9.______________
10. The fundraising target is $500,000. 10._____________

Score /10


Circle the letters that correspond to the correct answer(s) to the questions below. There may
1. Which of the following are examples of a document?
a) conversation c) deed
b) certificate d) written testimony
2. Which of the following might have a deadline?
a) gift shopping c) contest
b) school assignment d) cup of coffee
3. Which of the following might be a goal?
a) a career in finance c) improving oral communication
b) a surprise visit d) toasting a slice of bread
4. Which of the following might not be applicable?
a) admissible evidence at a trial c) valid passport when travelling abroad
b) blue jeans at a wedding d) asking marital status on a job application
5. Which of the following contain infor mation?
a) a research report on the polar bear c) a phone book
b) a facsimile d) a list of instructions
6. Which of the following can you attach?
a) a dog to a leash c) papers to a clipboard
b) water to a faucet d) a boat to a dock
7. Which of the following are examples of volunteer ing?
a) canvassing for a charity c) offering to make the coffee
b) working at a bank d) selling real estate
8. Which of the following might include dir ections?
a) passport application c) can of soup
b) a new DVD player d) invitation
9. Which of the following might be unpaid?
a) credit card statement c) mortgage
b) time spent babysitting a younger sister d) invoice
10. Which of the following can you pr ovide?
a) support c) happiness
b) a meal d) information

Score /10


attach applicable employment dir ections pr ovide
deadline goal continue polite document
1. happening is to event as wor king is to __________________________
2. satisfaction is to enjoyment as objective is to __________________________
3. take is to give as disconnect is to __________________________
4. begin is to start date as finish is to __________________________
5. cluttered is to tidy as ir r elevant is to __________________________
6. complaints are to objections as instr uctions are to __________________________
7. poodle is to dog as licence is to __________________________
8. live is to die as stop is to __________________________
9. mean is to kind as r ude is to __________________________
10. hold is to grab as supply is to __________________________

Score /10


Read the passage below and answer the questions that follow in complete sentences.

Filling out Application Forms

When you apply for a job, you will be asked to fill in some kind of application form. Make
sure you read the whole document first and follow the dir ections carefully. Make sure you
pr ovide your Social Insurance Number (SIN) if you are asked for it. Print or write as neatly as
you can, using a black or blue pen or marker. If you make a mess of the application, ask for a
new one and start again.

Answer every question. Write 'N/A' (not applicable) if a question doesn't apply to you.
Include all of your paid and unpaid work in the "Work Experience" section. Be honest.
Remember that you will have to sign your name to the infor mation you provide.

When you are finished, sign and date the application, and attach it to your cover letter and
r sum. If you are in a Service Canada Centre, hand it in to an employment officer. If you
find a job listing in an ad or on a job poster, you should mail or hand-deliver your reply to the
employer a couple of days before the deadline.

Follow Your Application Tr ail

Okay, so you've made the move and applied for the job. What's next? You can't just sit and
wait for the phone to ring; you have to continue on the journey. Here's what you can do:

If you have a phone number and contact name, call to confirm that your application
was received. Remember to be polite and professional.
Apply for other jobs. You never know what you might be offered!

http://www.youth.gc.ca/yoaux.jsp?&lang=en&flash=0&ta=1&auxpageid=218

Quick Tip:
If you have a career goal in mind, look for jobs that will help you develop the skills, knowledge
and experience you will need in that career. If you can't find a paying job that relates to your
career goal, try volunteering in your spare time. Volunteering can help you get the skills and
experience you need to find paid employment that suits you, or get a career edge.

http://www.youth.gc.ca/yoaux.jsp?contentpageid=212&lang=en&flash=0&ta=1


Questions Lesson 8

1. What does N/A mean and when would you use it?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Accor ding to this passage, what might a job applicant have to pr ovide?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What should you do if your application looks messy?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What is another name for unpaid wor k, and how can it help you get paid
employment?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. How should you follow up?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



ACROSS
2. to like something and be thankful for it
5. merchandise on hand
7. aim or purpose
8. official document proving education
13. written announcement
14. to ignore something or someone
16. prison or school, for example
17. number or amount of something
18. accomplishing something using time and
energy wisely
19. describes something that happens first or
is the main or most important thing
20. showing good manners
21. different possible choice

DOWN
1. central, as in government
2. affecting or relating to something or
someone
3. when someone is paid to work for a
person or company
4. to cause something to take longer than
planned
5. bill for goods or services provided
6. quick and on time
9. detailed information on how to do
something
10. someone who offers to do something
11. people in general, as a large organized
group
12. formal oral or written message
15. document describing your education
and work experience


Unit 2 Wor d List


1. alternative (7) 31. instructions (7)
2. applicable (8) 32. inventory (7)
3. appreciate (5) 33. invoice (5)
4. attach (8) 34. maintain (5)
5. back ordered (5) 35. mission (6)
6. collate (7) 36. motivation (6)
7. completion (7) 37. notice (5)
8. continue (8) 38. offender (6)
9. correctional (6) 39. photocopy (7)
10. current (5) 40. polite (8)
11. deadline (8) 41. possess (6)
12. delay (5) 42. primary (6)
13. description (5) 43. profile (7)
14. detail (7) 44. prompt (5)
15. determine (7) 45. provide (8)
16. diploma (6) 46. reintegration (6)
17. directions (8) 47. remittance (5)
18. disregard (5) 48. rsum (8)
19. document (8) 49. secondary (7)
20. effective (7) 50. security (6)
21. efficient (7) 51. society (6)
22. employment (8) 52. sort (7)
23. enquiry (5) 53. statement (5)
24. federal (5) 54. stock (5)
25. fulfillment (6) 55. suit (8)
26. function (7) 56. thrive (6)
27. goal (8) 57. unpaid (8)
28. in-depth (6) 58. vital (6)
29. information (8) 59. volume (7)
30. institution (6) 60. volunteer (8)


Unit 3

Lesson 9: Page 83

chemist concerned consumer decompose degradable
experimenting issue landfill material patent
plant polyethylene production roughly solution

Lesson 10: Page 92

chairperson commend courteous dozen extremely
file financial management manner pioneer
rare receptionist request schedule trace
Lesson 11: Page 101

ability adventure avoid belief decide
identify impression limitation opinion opportunity
pride situation strength value weakness
Lesson 12: Page 110

according to accreditation attendant board client
communication extended guarantee hospitality imply
minimum period reporting responsibility tourism



n. a scientist who studies substances and how they interact with one
another
Chemists in the research department are working on a new insect
repellent.
chemist
Also n. chemistry; adj. chemical
adj. worried about; interested in
Parents and teachers are concer ned about the quality of children's
education.
concer ned
Also n. concern; v. concern
n. the buyer or user of a product or service
We asked consumer s to fill out a short survey so that we could
learn more about the people who buy our products and how we can
better serve them.
consumer
Also n. consumerism, consumable, consumption; v. consume
v. to decay or rot; break down
It takes one million years for a glass bottle to decompose in the
environment.
decompose
Also n. decomposition
adj. capable of decomposing
Paper products buried in garbage sites are degr adable and will
disappear over time.
degr adable
Also v. degrade
n. scientific testing of new ideas and practices
Animal rights activists believe that exper imenting on animals to
test new drugs is cruel and should be stopped.
exper imenting
Also n. experiment, experimentation; v. experiment; adj. experimental;
adv. experimentally


v. to give something out officially or publicly
The government will not issue a drivers licence to someone under
sixteen.
n. 1. a particular edition of something, such as a magazine or stamps
2. a problem; an important topic
issue
1. The new issue of the magazine is full of articles about fitness.
2. It was not an issue for the children to play on her lawn.
n. where garbage is buried landfill
Most people wouldnt want a landfill in their neighbourhood.
n. 1. a substance that things can be made from
2. information such as facts, notes, research
1. Oil is the raw mater ial from which plastics are made.
2. Laurie has gathered a lot of interesting mater ial for her book.
mater ial
Also n. materialism; v. materialize; adj. material; adv. materially
patent n. exclusive rights granted by the government to an inventor to make or
sell an invention; an official document describing such rights
He applied for a patent on the humane mousetrap he invented.
Also v. patent
n. 1. factory
2. living thing growing in the earth
1. The new car plant provided many jobs in the community.
2. I have many different types of plants in my garden.
plant
Also n. planter; v. plant
n. a strong, thin plastic material used for bags polyethylene
China banned the use of polyethylene grocery bags to reduce
pollution.
n. 1. making, manufacturing or growing something
2. output; what is produced
3. a play or musical show
1. Our company specializes in the pr oduction of plastic cutlery.
2. Alberta has increased oil pr oduction since the development of the
oil sands.
3. The school's spring pr oduction was the musical Grease.
pr oduction
Also n. product, producer, productivity; v. produce; adj. productive;
adv. productively


adv.

1. approximately
2. forcefully or violently
1. The construction site was r oughly 60,000 square metres in size.
2. The boy was told not to play so r oughly with his little brother.
r oughly
Also n. roughness; adj. rough
n. 1. the answer to a problem
2. a solid product dissolved into a liquid
1. The solution to the ant problem was to call an exterminator.
2. Mark makes his own environmentally friendly cleaning solutions.
solution
Also n. solubility; v. solve, dissolve; adj. soluble


Match a vocabulary word to the following meanings. Use the circled letters to solve the
mystery sentence below.
landfill solution pr oduction degr adable issued
concer ned chemist mater ial exper imenting consumer s

1. decomposable
___ ___ ___ ___ ___ ___ ______ ___
2. person who studies substances
and the way they interact ___ ___ ___ ___ ___ ___
3. testing
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
4. purchasers
___ ___ ___ ___ ___ ___ ___ ___
5. worried
___ ___ ___ ___ ___ ___ ___ ___
6. manufacturing
___ ___ ___ ___ ___ ___ ___ ___ ___
7. answer to a problem
___ ___ ___ ___ ___ ___ ___
8. granted, given
___ ___ ___ ___ ___
9. substance
___ ___ ___ ___ ___ ___ ___
10. area for burying waste
___ ___ ___ ___ ___ ___ ___

Mystery Sentence:

A good employee should ____ ____ ____ ____ ____ ____ ____ ____ ____ ____.

Score /10


chemist decomposes r oughly plant consumer s
polyethylene patent exper imenting issued solution

1.

A document indicating his r ights to his invention protected
J ohn from having his idea copied.
1.______________
2.

The police officer officially pr esented a speeding ticket to
the driver who was driving too fast.
2.______________
3.

It is unfortunate that grocery bags made from a str ong, thin
plastic mater ial are not degradable when buried.
3.______________
4.

Marie Curie, afamous scientist who exper imented with
chemical r eactions, won two Nobel Prizes.
4.______________
5.

In some cities, yard waste is collected and taken to a special
composting site, where it quickly br eaks down into simpler
substances and produces a rich soil called humus.
5.______________
6.

The industr ial building in which rubber tires used to be
produced has been converted into expensive lofts and
condominiums.
6.______________
7. Advertising is aimed at people who buy pr oducts and
ser vices.

7.______________
8. Close to 30 million people live in Canada. 8.______________
9.

The Research and Development Department is constantly
conducting tests to improve the companys products and to
create better ones.
9.______________
10. The scientists were unable to find a suitable answer to the
problem.
10._____________

Score /10


Circle the letters that correspond to the possible meanings of the vocabulary words below.
There may be more than one match for each word.
1. plant
a) factory c) vegetable
b) tree d) nuclear facility
2. consumer
a) a Christmas shopper c) a computer
b) a bike d) an electrical appliance
3. r oughly
a) about c) abusively
b) smoothly d) not exactly
4. decompose
a) create c) decay
b) rot d) build
5. issue
a) to give out c) a serious problem
b) to present d) a topic
6. concer ned
a) hopeful c) anxious
b) worried d) pleased
7. solution
a) a mixture of sugar and water c) answer to a puzzle
b) mathematical result d) mystery
8. pr oduction
a) making something c) a drama or musical
b) wheat crop d) output
9. polyethylene
a) thin plastic c) gasoline
b) dress fabric d) wrapping paper
10. chemist
a) manager c) receptionist
b) scientist d) researcher

Score /10


A prefix is an element at the beginning of a word. The prefix poly means many.

1. Polyethylene is a plastic made up of many simple molecules chained together. (A
molecule is the smallest amount of a chemical substance that can exist by itself.)
2. A polytechnical school teaches many technical subjects and skills.
3. A polygon is a geometric figure (shape) with many angles and sides (e.g., triangle,
octagon).
4. A polyglot can read and write in many languages.
5. A polygr aph (lie detector) works by measuring many responses of the body (pulse,
breathing rate, blood pressure).
Fill in the blanks below using the words polyethylene, polytechnical, polygon, polyglot and
polygr aph.

1.
Our local community college is a __________________________ institution because
it offers a wide variety of technology courses and teaches many skilled trades.
2. The __________________________ had no difficulty getting a job as an interpreter
with the United Nations.
3. The accused man offered to take a __________________________ test to prove he
was telling the truth.
4. A pentagon, which has five sides, is a __________________________.
5. Although __________________________ grocery bags are convenient to use, they
are a cause of pollution and are being banned in some cities.

Score /5



The Gar bage Bag

Source
Garbage day before the invention of garbage bags

Inventor s: Har r y Wasylyk, Lar r y Hanson, Fr ank Plomp

Until the end of the Second World War, garbage day always meant lots of noise, as millions of
metal garbage cans were emptied and thrown back down.

Enter Winnipeg inventor Harry Wasylyk, who began exper imenting with a new mater ial
called polyethylene . Wasylyk made his first plastic bags in his kitchen and supplied them to
the Winnipeg General Hospital to line their garbage cans. His business grew, and he quickly
moved pr oduction from his kitchen to a manufacturing plant. Around the same time, Larry
Hanson, an employee at a Union Carbide factory, began to make garbage bags to use around
the factory. Union Carbide knew a great idea when it saw one. The company bought Wasylyk's
business and began producing garbage bags on a large scale. Another Canadian, Frank Plomp
of Toronto, was also working on the same idea in the 1950s. He sold his garbage bags to
hospitals and offices. Three inventors working on the same idea at r oughly the same time, and
all of them Canadian!

Scientists and consumer s are now concer ned about all the plastic garbage bags that are
ending up as landfill. It may take more than a thousand years for some plastics to decompose!
Part of the solution may come from another Canadian invention: In 1971, University of
Toronto chemist Dr. J ames Guillet developed a plastic that decomposes when left in direct
sunlight. Guillet's degr adable plastic was the one millionth Canadian patent issued! Now
someone just has to figure out how to make plastic decompose when buried!

Adapted fromCool Canada, Library and Archives Canada
http://www.collectionscanada.gc.ca/cool/002027-2005-e.html


Questions Lesson 9

1. Who is cr edited with inventing plastic gar bage bags?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Wher e wer e the fir st polyethylene gar bage bags pr oduced?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What company bought Wasylyks business and began pr oducing gar bage bags on a
lar ge scale?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What two other Canadian inventor s exper imented with making gar bage bags fr om
polyethylene ar ound the same time?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What impor tant contr ibution did Dr . James Guillet make to the development of
plastic?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /45



n.

the person in charge of a meeting, committee, organization or board
The chair per son opened the meeting by welcoming all those
present.
chair per son
(sometimes
shortened to chair )
Also n. chairman, chairwoman; v. chair

v.

to praise or congratulate
The supervisor commended the employees in his department for
their efforts in increasing production.
commend
Also n. commendation; adj. commendable

adj.

polite
He was cour teous to the teacher, as he wanted to make a good
impression.
cour teous
Also n. courtesy; adv. courteously

n.

twelve items together
dozen
He bought a dozen donuts to share with everyone at the meeting.

adj.

very
During the recession, the worker found it extr emely difficult to find
a job.
extr emely
Also n. extreme; adj. extreme

n.

1. a collection of papers on one topic or subject, usually placed in a
folder and stored in a filing cabinet
2. a collection of information stored on a computer
3. a tool used to smooth or shape wood, metal or other materials
1. I asked to have my dental file sent to my new dentist.
2. My doctor stores patient information in his computer because
electronic files take up less room and are easily accessible.
3. The plumber used a file to smooth the rough edges after he cut the
pipe.
file
Also v. file


adj.

having to do with money
My financial situation improved when I was given a promotion and
a raise.
financial
Also n. finance, finances, financier; v. finance; adv. financially

n.

1. the employees who direct a business or organization
2. the act of running a business
1. The company is under new management and doing very well.
2. When he graduates from his course in Hotel Management, he
hopes to get a job running a large hotel in a tourist area.
management
Also n. manager; v. manage; adj. managerial

n.

1. the way something is done
2. way of speaking and behaving in a particular situation
manner
1. Melanie is learning how to take minutes in the correct manner .
2. Dr. Smith's patients appreciate his gentle, relaxed bedside
manner .

n.

1. the first or one of the first to travel to or settle in an unexplored
area
2. a person who is the first to work in a field of study or make a
discovery
pioneer
1. Many pioneer s left their homes in England and Germany and
came to the Great Lakes region of Canada to make new homes.
2. Marc Garneau earned the title of Canadian space pioneer as the
first Canadian to fly on a NASA mission to space.

adj.

1. uncommon, scarce
2. meat that is not cooked for very long and is still red

1. It is r ar e to find an employee who is willing to work every
weekend.
2. The waitress asked if I would like my steak r ar e or well done.
r ar e
Also n. rarity; adv. rarely

n.

an employee who greets visitors, answers the phone and makes
appointments
I would like to be a r eceptionist because I really enjoy meeting new
people and talking on the phone.
r eceptionist
Also n. reception


v.

to ask for something
The insurance company r equested the injured workers medical
files.
r equest
Also n. request

n.

timetable
The schedule confirms that the train leaves at 5:00 a.m. and will
arrive at its destination at 6:00 p.m.
v. to arrange for something to happen at a particular time
I told the dentist I would call next week to schedule an appointment.
schedule
Also n. scheduler; adj. scheduled

v.

1. to find or track down
2. to copy a drawing or pattern
1. Their family tree tr aced their ancestors back to the 18
th
century.
2. The children love to tr ace their favourite storybook pictures.
tr ace
Also n. tracing, trace; adj. traceable



Match each vocabulary word with its meaning. Write the correct letters on the lines
provided.

1. ____ r eceptionist a) a timetable showing dates and deadlines
2. ____ management b) searched for and found
3. ____ commend c) asked for
4. ____ r equested d) referring to money
5. ____ file e) to praise
6. ____ schedule f) people in control of a company
7. ____ tr aced g) not in great supply
8. ____ financial h) a collection of information on a particular
topic
9. ____ chair per son i) an employee who answers the phone
10. ____ r ar e j) someone who leads a meeting

Score /10


once.
commended schedule financial manner extr emely
cour teous management r eceptionist r equest files

Kate enjoys working with people, so she applied for a job as a (1)________________ at a
local dental clinic. Fortunately for Kate, the dentist who owned the clinic liked her rsum and
phoned her to (2)_________________ that she come to an interview. At the interview he told
Kate he liked her cheerful personality and positive attitude. He pointed out that it would be
important for her to always be (3)_________________ friendly and (4)_________________
because she would be the first person a client met when coming to the clinic. He also told her
she should have a pleasant telephone (5)_________________ because a major part of her job
would be to (6)_________________ dental appointments over the telephone. He questioned
her about her math ability because she would be involved in billing and sending
(7)_________________ claims to insurance companies. Another important responsibility
would be the organization and management of clients dental (8)_________________.

Kate was very excited about the position. She liked the variety of tasks she would have to
perform. This job was more than answering the telephone; she would be responsible for the
(9)_________________ of the office!

The dentist (10)_________________ Kate for an excellent interview and offered her the
position.

Score /10


Circle the letters that correspond to the best match(es) in each case. There may be more
than one correct answer.
1. What is an example of something that could be r equested?
a) storm c) promotion
b) file d) illness
2. What is an example of something that is r ar e?
a) diamond c) computers
b) bald eagles d) meat
3. What is an example of something that can be tr aced?
a) family tree c) phone call
b) sketch d) criticism
4. What is an example of something you would commend?
a) winning a scholarship c) failing a test
b) being late for work d) getting a promotion
5. What would not be considered a financial activity?
a) investing in the stock market c) volunteering at a local school
b) opening a bank account d) taking out a mortgage
6. Which of the following would have a chair per son?
a) a school board c) a company
b) a committee d) a kindergarten class
7. In which of the following would you find a file?
a) computer c) office
b) beauty salon d) hardware store
8. Which of the following would likely hire a r eceptionist?
a) a warehouse c) a hospital
b) a lawyers office d) a small gift shop
9. Which items could be scheduled?
a) appointments c) TV programs
b) classes d) rehearsals
10. Which of the following could be considered a pioneer ?
a) a medical scientist c) a settler
b) a traveler in space d) a recent immigrant

Score /10



way. Complete the analogies using the vocabulary words listed below. The first one is done
for you.

dozen commend r equest chair per son r ar e
management financial pioneer r eceptionist file

1. restaurant is to hostess as office is to ______________________________
2. two is to pair as twelve is to ______________________________
3. scold is to praise as cr iticize is to ______________________________
4. actor is to directors as wor ker is to ______________________________
5. generous is to greedy as plentiful is to ______________________________
6. make is to create as ask is to ______________________________
7. country is to Prime Minister as committee
is to
______________________________
8. space is to astronaut as wilder ness is to ______________________________
9. money is to wallet as paper s are to ______________________________
10. laws are to legal as money is to ______________________________

Score /10


Read the letter below and answer the questions that follow in complete sentences.

516 West Crescent
Winnipeg, Manitoba R1M 3L0
Wednesday, December 19
George Hanna, Office Manager
ABC Accounting Limited
123 Tasteful Avenue
Winnipeg, Manitoba R1P 0P1
Dear Mr. Hanna:
I wish to commend your r eceptionist, Nancy Carver, for the excellent manner in which she
handled my problem yesterday. I came to your office to pick up financial documents in
advance of a management meeting scheduled for later in the afternoon. I was told that the file
would be available at the reception desk any time after 11:00 a.m.

I arrived at your office at 11:30 a.m. and r equested the documents. I was extr emely upset to
discover that the documents had not been left at reception as promised. Ms. Carver remained
cour teous and friendly. She made half a dozen telephone calls on my behalf, not giving up
until she had tr aced the missing documents. Thanks to Ms. Carver, I arrived at my meeting on
time and was ready to do business.

Such professionalism is r ar e nowadays. Ms. Carver is an asset to your organization and is part
of the reason I look forward to doing business with you again in the future.

Sincerely,

David Day
Chair per son
Pioneer Land Development Company


Questions Lesson 10

1. Which sentence tells you the pur pose of the letter ?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Wher e is Mr . Days development company located?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Why is Nancy Car ver an asset to ABC Accounting?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. Would you say this letter is a good news letter or a bad news letter ?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. How does Mr . Day end the letter on a positive note?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



n.

skill or talent
Toms most outstanding abilities are his excellent computer skills
and his talent for managing time-sensitive projects.
ability
Also adj. able; adv. ably

n.

an exciting or remarkable experience
Travelling through the desert on a camel to see the pyramids was the
adventur e of a lifetime.
adventur e
Also n. adventurer; adj. adventurous

v.

to stay away from something or someone
I avoid cooking because Im not very good at it.
avoid
Also n. avoidance; adj. avoidable

n.

firm opinion
Its my belief that computers have not reduced the amount of work
that I do everyday.
belief
Also v. believe; adj. believable; adv. believably

v.

to make a choice after thinking something over carefully
In order for this relationship to work, we have to decide how we are
going to divide up the housework.
decide
Also n. decision, decider

v.

to recognize or name something or someone
I failed biology because I wasnt able to identify all the parts of the
body.
identify
Also n. identification; adj. identifiable; adv. identifiably

n.

an idea or opinion of someone or something
She dressed in a neat, black business suit and arrived ten minutes
early to make a good impr ession on her interviewer.
impr ession
Also v. impress; adj. impressive, impressionable; adv. impressively


n.

restriction
There are no limitations on the gym membership; you can access all
facilities.
limitation
Also n. limit; v. limit; adj. limited

n.

a thought or judgment about something or someone that isnt always
based on knowledge or proof
In my opinion, you dont have any right to complain about the food
if you didnt pay for it.
opinion
Also adj. opinionated

n.

a favourable situation or good chance
Participating in an exchange program was a wonderful oppor tunity
for J essica to make new friends and see how people live in another
country.
oppor tunity
Also n. opportunist; adj. opportune; adv. opportunely

n.

1. satisfaction from doing something well
2. personal sense of dignity, value, self-respect
3. self-importance, conceit, arrogance
1. It is good to take pr ide in your work and always do your best.
2. Amys pr ide was hurt when she didnt get the job she wanted, but
she kept looking for an even better opportunity.
3. Her pr ide prevented her from admitting when she was wrong.
pr ide
Also adj. proud; adv. proudly

n.

events or conditions happening together
situation
The Canadian Forces handled the refugee situation with compassion
and professionalism.

n.

1. something someone is good at
2. physical energy to do a particular activity or withstand something
1. Kendras str engths include a willingness to learn and a positive
attitude.
2. It takes str ength to lift a 50 kilogram box.
str ength
Also adj. strong; adv. strongly


n.

1. a thing that is important to a person; a belief or principle
2. the amount something is worth
1. Two key values of many Canadian companies are giving back to
their communities and being environmentally friendly.
2. The value of the item for the gift exchange must not exceed $10.
value
Also v. value; adj. valuable, valued

n.

1. personal shortcoming or flaw
2. lack of strength
1. Gary believes that he has two weaknesses: he doesnt write as well
as he would like and he doesnt know how to use a computer.
2. A serious illness is often followed by a period of weakness and
tiredness.
weakness
Also adj. weak; adv. weakly


Circle the letter for the word that is closest in meaning to the vocabulary word. There is only
one correct answer in each case.
1. limitation
a) restriction c) stoppage
b) elimination d) increase
2. identify
a) show c) recognize
b) ignore d) believe
3. decide
a) forget c) remember
b) conclude d) debate
4. pr ide
a) honour c) self-respect
b) care d) hope
5. oppor tunity
a) chance c) offer
b) trial d) desire
6. adventur e
a) exciting experience c) pride
b) opportunity d) virus
7. opinion
a) skill or talent c) ability
b) personal feeling d) dexterity
8. situation
a) jeopardy c) limitation
b) impression d) circumstances
9. values
a) pride c) decision
b) principles d) satisfaction
10. weakness
a) shortcoming c) impression
b) strength d) sense

Score /10


str engths pr ide situation adventur e avoid
opinion value oppor tunity belief identify

1. When writing a rsum, always remember to emphasize the
things that you do well.
1.________________
2. His jungle safari in Kenya proved to be the most exciting
exper ience of his life.
2.________________
3. I am trying to stay away fr om anyone with a cold because I
dont want to get sick when I am on vacation
3.________________
4. The cashier was asked if she could r ecognize and point out
the robbery suspect in the police line-up.
4.________________
5. My per sonal judgment on smoking is that it is unhealthy,
costly and a serious waste of time.
5.________________
6. The new recreation centre has made positive changes to the
social events and conditions in our community.
6.________________
7. Being recognized for doing a good job gives you a sense of
satisfaction in the work you do.
7.________________
8. Her coach's confidence in her helped the athlete stick with her
training after she lost the race.
8.________________
9. We should be ready to make use of any favour able situation
to do something that luck might bring our way.
9.________________
10. The qualities that I tr easur e most are honesty and
unselfishness.
10._______________

Score /10


1. Which of the following are considered abilities?
a) figure skating c) being patient
b) painting portraits d) doing math well
2. Which of the following might have limitations?
a) video rentals c) eternity
b) stars in the Milky Way d) passengers on a bus
3. Which of the following would be considered adventur es?
a) a car accident c) a journey to Mars
b) reading a book d) moving to a new country
4. On which of the following could you make an impr ession?
a) a teacher c) a statue
b) an employer d) an audience
5. Which of the following involve making a decision?
a) judgment c) vote
b) verdict d) choice
6. Which of the following could be values?
a) truthfulness c) dishonesty
b) deceitfulness d) fairness
7. In which of the following can you take pr ide?
a) moonlight c) car
b) appearance d) home
8. Which of the following are situations?
a) a car accident c) an argument
b) a court case d) bubblegum
9. Which of the following are oppor tunities?
a) a fatal illness c) a leading role in a play
b) a job offer d) a demotion
10. Which of the following could you express an opinion about?
a) the weather c) food
b) the news d) politics

Score /10


The words in each section below have similar meanings but are used slightly differently.
Choose the word that best applies in each sentence and write it in the space provided.
opinions values beliefs

1. a. The traditional ______________ of education include strict discipline and respect
for teachers.

b. The faithful prophet refused to give up his religious ______________ to save
himself from death.

c. The doctor wrote a letter to the newspaper expressing his ______________ about
prohibiting smoking in public places.

opinion attitude

2. a. Everyone has a different ______________ about how to bring up children.

b. No matter what setback she encounters, she always looks on the bright side and has
a positive ______________.

weakness limitation

3. a. The ______________ in his character was his extreme love of money.

b. His lack of education was a ______________ that blocked his promotion to
supervisor.

The word " pride" can have three different meanings. It can be a synonym for satisfaction,
self-respect or self-importance. In the sentences below, replace the word " pride" with the
correct synonym.

4. a. Our school is always kept clean and in good repair. We are fortunate to have a
janitor who takes (pride) ______________ in his work.

b. Too much (pride) ______________ is not a good quality to have.

c. Dressing appropriately for work is important to his sense of (pride)
_____________.

Score /10



Will the Real You Please Step For war d?

Did you ever notice how some people can bounce right back, even if they've been turned down for a
job they wanted? They have a positive attitude, and that means they're more likely to succeed the next
time. Being yourself is the best way to get jobs you really like. But who are you? Do you have a good
opinion of your own abilities? Your attitude has as much to do with finding and keeping a job as your
skills and knowledge.

Positive Attitude Tips
Attitude is your choice - think positive! Here are some tips to a positive attitude:
Think about life as an adventur e filled with exciting unknowns.
Look for the best in every situation. Where is the plus? Is there oppor tunity here?
Decide what you want in life and stay true to your values and beliefs.
Avoid using quick fixes as solutions to problems.
Know your str engths and remind yourself of them every day.
Identify your weaknesses, and see them as limitations rather than flaws.
Build on your strengths and find ways to reduce your limitations.
Learn from your mistakes. Plan a different way to handle the situation next time.
Speak up for yourself and put your pr ide into words.
Say what you feel.
Always try to speak the truth.

Be pr oud of who you ar e.

Source: Looking for a J ob, Service Canada www.youth.gc.ca/yoaux.jsp?&lang=en&flash=0&ta=1&auxpageid=199

Quick Tip:
Here are six steps to effective networking, whether it is a quick chat or a planned meeting:
Be on time - your contact has set aside some of his/her time to talk to you and help you out.
Be tidy and organized, and make a good impr ession.
Keep your visits short and to the point. Be prepared with questions.
Appear enthusiastic about the information your contact is sharing.
Never ask your contact to do your job search for you.
Look at the meeting as an opportunity to gather information rather than as a job interview.

Source: Looking for a J ob, Service Canada www.youth.gc.ca/yoaux.jsp?&lang=en&flash=0&ta=1&auxpageid=212


Questions Lesson 11

1. Why is it impor tant to be on time when you ar e meeting a networ king contact?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. When it comes to finding and keeping a job, what is just as impor tant as skills and
knowledge?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What is one thing you should avoid if you want to have a positive attitude?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. How do you know that you have lear ned fr om your mistakes?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Why is it impor tant to know your str engths?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



adv.

as stated by or in; in a manner corresponding to
accor ding to
Accor ding to Evelyn, they are leaving for Cuba on Sunday.

Also n. accordance, accord; v. accord

n.

official recognition usually related to education; certification
The medical school received accr editation from the
government for its new paramedic program.
accr editation
Also v. accredit

n.

someone whose job is to wait on and help visitors or customers
The attendant at the gas station was friendly and served me
quickly.
attendant
Also n. attendance; v. attend

v.

1. to get on a plane, ship or train
2. to pay for living quarters and meals
1. J ennifer waited at the airport gate to boar d her plane.
2. When I travel, I boar d with local families because it helps
me to learn the language and customs of that country.
n. 1. a thin, rectangular piece of wood or other material on which
information is posted or written
2. a group of people who organize and direct a company or
organization
boar d
1. The teacher told her students to check the boar d for their
next assignment.
2. All members had experience sitting on a boar d of directors.

n.

customer
The client asked her hairdresser to try cutting her hair in a
different style.
client
Also n. clientele

n.

exchange of information through speech, writing, signals or
behaviour
Clear communication is the key to a healthy relationship.
communication
Also n. communicator; v. communicate; adj. communicative


adj.

lasting longer than is normal or typical
Most retailers have extended hours at Christmas.
extended
Also n. extension; v. extend

n.

a promise that something will be performed in a specified
manner; usually a written promise by a business to repair or
exchange a faulty product
The face cream I bought came with a 60-day guar antee that I
would see a difference in my skin or the company would give
my money back.
guar antee
Also n. guarantor; v. guarantee

n.

friendly, generous and welcoming behaviour towards guests
and visitors
hospitality
Friendly service and excellent food were key to the wonderful
hospitality we received at the bed and breakfast where we
stayed in Nova Scotia.

Also adj. hospitable; adv. hospitably

v.

suggest or hint
She hoped her smile would imply that she thought the joke was
funny.
imply
Also n. implication; adj. implied

adj.

relating to the smallest amount or number possible
Although credit card companies allow you to make minimum
payments, you should try to pay as much of the monthly
balance as possible.
minimum
Also n. minimum; v. minimize; adj. minimal; adv. minimally

n.

1. a length of time
2. a specific historical time frame
3. the divisions of time in a hockey or other game
1. The school day was divided into five 40-minute per iods.
2. The Stone Age was a very interesting per iod in time.
3. There were two per iods left in the hockey game and the
score was 2 to 1.
per iod
Also adj. periodic; adv. periodically


adj.

to which an employee reports or is responsible
When J oe works in the field, he calls his r epor ting office to
find out where he is supposed to go next.
n. 1. giving information about something that has happened
2. finding out facts and telling people about them through the
media
1. Repor ting that he had been in an accident with the company
car was difficult for Steve, but he had to do it.
2. Repor ting on the Olympic Games was an interesting
assignment for the sportswriter.
r epor ting
Also n. report, reporter; v. report; adv. reportedly

n.

1. control and authority over something and the duty to take
care of it
2. blame
1. When his boss goes on holidays, Pablo will take
r esponsibility for setting up the shipping schedule and
making sure everything runs smoothly.
2. He claimed r esponsibility for breaking the lamp.
r esponsibility
Also adj. responsible; adv. responsibly

n.

the business of travel and travel services
Fascinated by the tour ism industry, Nagmana finished school
and accepted a position as a travel agent.
tour ism
Also n. tour, tourist; v. tour


A/ Matching Meanings

Lesson 12

Match the vocabulary words below to their meanings.

guar antee hospitality r esponsibility minimum r epor ting
accr editation implying attendant communication client

1. hinting at something; not saying it directly __________________________
2. describing current events on television __________________________
3. the smallest amount possible __________________________
4. friendliness and generosity towards guests __________________________
5. someone hired to serve or wait on you __________________________
6. an approval stating that something has met a
certain level of standards
__________________________
7. the act of sharing information __________________________
8. a customer __________________________
9. a promise __________________________
10. a duty to look after something or someone __________________________

Score /10


Fill in the blanks using the vocabulary words listed below. Use each word once.
boar d per iod extended hospitality guar anteed
r epor ted tour ism accor ding to r esponsibility communication

1. During the _________________ of time between 1880 and 1885 the Canadian Pacific
Railway was built.
2. The railway _________________ from Callander, Ontario across the Prairies and the
Rocky Mountains to the Pacific Ocean.
3. The Canadian Pacific Railway Company was given total _________________ for
building and operating the railroad.
4. _________________ its contract, the Canadian Pacific Company would get all the
profits from operating the railroad.
5. The Canadian government also _________________that no other railway would be
constructed to the West for 20 years.
6. On November 7, 1885, newspapers _________________ that the last spike had been
hammered in and the railway had been completed.
7. The Canadian Pacific Railway vastly improved transportation and
_________________between Eastern Canada and British Columbia.
8. Settlers could _________________a train to travel to the West.
9. Although early trains did not offer the _________________of our modern trains, they
were more comfortable than riding in a stagecoach or wagon across rough trails.
10. Nowadays, deluxe train trips through the Rocky Mountains in restored passenger cars
are a Western Canada _______________ attraction.

Score /10


1. Who would have clients?
a) lawyer c) dog walker
b) baker d) accountant
2. What establishment might hire an attendant?
a) VIA Rail c) a car rental agency
b) a parking lot d) a hotel
3. Which words mean the same as implied?
a) accused c) suggested
b) hinted d) stated directly
4. What is the opposite of minimum?
a) the least possible c) the greatest
b) the smallest d) maximum
5. Which jobs would involve r epor ting information?
a) news broadcaster c) journalist
b) policeman d) teacher
6. Which of the following can be divided into per iods?
a) history c) school timetable
b) soccer match d) hockey game
7. Which establishments belong to the hospitality industry?
a) hotels c) bed and breakfasts
b) restaurants d) prisons
8. Which purchases would likely come with a guar antee?
a) refrigerator c) hot water heater
b) automobile d) concert tickets
9. Which organization might require government accr editation to operate?
a) a bank c) a school
b) a flower shop d) a daycare centre
10. Which of the following would be involved in tour ism?
a) airports c) governments
b) travel agents d) hotels

Score /10


Many words have multiple meanings. Three words with more than one meaning in this
lesson are boar d, per iod and r esponsibility. Read the meanings of each word.

boar d:
1. v. to get on a plane, ship or train
2. v. to stay in a private home or school and pay for living quarters and meals
3. n. a flat, thin, rectangular piece of wood or other material on which messages, schedules or
other information is posted or written
4. n. a group of people who organize and direct a company or organization

per iod:
1. n. a length of time
2. n. a specific historical time frame
3. n. the divisions of time in a hockey or
other game

r esponsibility:
1. n. control and authority over something
and the duty to take care of it
2. n. blame
Fill in the blanks in the sentences below with the words boar d, per iod or r esponsibility.

1. Tom looked at the schedule _______________ to see when the next train was due.
2. The Prime Ministers __________________is to run the country.
3. Karen decided to __________________ at her friends house rather than get her own
apartment.
4. During this __________________in my life, I am very eager to learn new skills.
5. If you __________________in the university residence, you pay for a room and three
meals per day.
6. He refuses to accept __________________for causing the accident.
7. You will be checked by security before you __________________the plane.
8. My first __________________every day is math class.
9. The Prehistoric Age was a __________________of time when dinosaurs roamed the
earth.
10. The __________________of directors at the local hospital is trying to attract more
doctors to this city.

Score /10


Read the job profile below and answer the questions that follow in complete sentences.

Ser vice Attendants

Wor kplace:
On board the trains

Repor ting office:
Halifax, Montral, Toronto (Etobicoke), Winnipeg or Vancouver

Days and hour s of wor k:
Various: days, nights, evenings, weekends and statutory holidays

Descr iption
You must offer great customer service to VIA clients throughout their journey. Your
r esponsibilities include helping passengers boar d the train and carry their luggage, serving
drinks and meals, preparing rooms in the sleeper car and performing cleaning duties.

You must be able to work on call accor ding to per iods of availability (spare board). This
implies that we cannot guar antee a minimum number of working hours. Moreover, each
selected candidate must follow a five-week training program successfully.

Minimal qualifications
Fluently bilingual (English and French)
Must have high school diploma; accr editation from a tour ism and hospitality program
is an asset
Minimum of two years experience in the hotel, restaurant or airline industry
Excellent oral communication skills
Excellent customer service skills
High energy level
Must be able to lift up to 18 kg
Must be flexible with days and hours of work, be available to work on weekends and
statutory holidays and be able to be away from home for extended periods of time

Source: Website of Via Rail Canada
http://www.viarail.ca/emploi/en_pop_services.html


Questions Lesson 12

1. What hour s of wor k ar e being offer ed?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What education is r equir ed for this job?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What ter ms ar e used in the adver tisement to r efer to people who use the VIA
tr ains?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. List four r esponsibilities of ser vice attendants.
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. In which languages must a ser vice attendant on VIA tr ains be able to
communicate?
___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50


1
2
3 4 5 6 7
8 9 10
11 12
13 14
15
16
17
18
19

ACROSS
1. approximately
2. to give something out officially
3. antonym of maximum
6. person who buys or uses a product or
service
8. process of making something
12. principles and beliefs a person thinks
are important
14. exciting experience or journey
16. to praise or congratulate
17. exchange of information
18. papers in a folder
19. synonym for polite

DOWN
1. giving information about something
that has happened
4. to suggest something without
actually saying it
5. to stay away from something or
someone
7. employee who greets visitors and
answers the telephone
9. someones personal view of
something or someone
10. synonym for recognize
11. promise that the quality of something
is very good
13. twelve items


Unit 3 Wor d List


1. ability (11) 31. issue (9)
2. according to (12) 32. landfill (9)
3. accreditation (12) 33. limitation (11)
4. adventure (11) 34. management (10)
5. attendant (12) 35. manner (10)
6. avoid (11) 36. material (9)
7. belief (11) 37. minimum (12)
8. board (12) 38. opinion (11)
9. chairperson (10) 39. opportunity (11)
10. chemist (9) 40. patent (9)
11. client (12) 41. period (12)
12. commend (10) 42. pioneer (10)
13. communication (12) 43. plant (9)
14. concerned (9) 44. polyethylene (9)
15. consumer (9) 45. pride (11)
16. courteous (10) 46. production (9)
17. decide (11) 47. rare (10)
18. decompose (9) 48. receptionist (10)
19. degradable (9) 49. reporting (12)
20. dozen (10) 50. request (10)
21. experimenting (9) 51. responsibility (12)
22. extended (12) 52. roughly (9)
23. extremely (10) 53. schedule (10)
24. file (10) 54. situation (11)
25. financial (10) 55. solution (9)
26. guarantee (12) 56. strength (11)
27. hospitality (12) 57. tourism (12)
28. identify (11) 58. trace (10)
29. imply (12) 59. value (11)
30. impression (11) 60. weakness (11)


Unit 4

Lesson 13: Page 122

discount disposable economy method narcotic
pandemic penicillin prescription quantity receipt
sanitary sterile subtotal surgical syringe

Lesson 14: Page 130

affect array bridge cause champion
constituency contemporary contribution debate implement
magnet parliament policy region satisfy
Lesson 15: Page 138

analysis assembly attachment calculation critique
estimate facilitate integrate justify modify
persuade scan schematic skim synthesize
Lesson 16: Page 148

account bookkeeping entry general journal
ledger manual payroll post reconcile
requirement sector statistical transaction utility




n.

a reduction in the price of something
discount
When travelling by train, seniors get a 10% discount and students get
a 35% discount.

Also v. discount

adj.

describes something that is to be used once and thrown away
disposable
The couple left a disposable camera at each table for wedding guests
to take pictures.

Also n. disposal; v. dispose (of)

adj.

describes services or large-size packages of goods that are sold at a
cheaper price
Cheryl has a big family, so she buys the economy box of laundry
detergent.
n. the wealth that a country or region gets from business and industry
Tourism contributes millions of dollars to Canadas economy.
economy
Also n. economist, economics; v. economize; adj. economic, economical;
adv. economically

n.

procedure, way of doing something
The Red Cross still uses the blood collection method that was
pioneered by Dr. Charles Richard Drew in the 1940s.
method
Also adj. methodical; adv. methodically

n.

a type of drug (prescribed by a doctor or sold illegally) that is used to
relieve pain or numb the senses
nar cotic
The doctor asked the nurse to give Sarah a nar cotic to ease her pain
while she recovered from her surgery.

n.

a worldwide outbreak of an illness
Between 20 and 40 million people around the world died in the flu
pandemic of 1918.
pandemic
Also adj. pandemic

n.

a type of medicine that kills bacteria and helps cure bacterial
infections; an antibiotic drug
penicillin
Kevins doctor gave him penicillin to help cure his throat infection.


n.

a form filled in by a doctor that tells a pharmacist what medication to
issue to a patient
The doctor wrote Tyler a pr escr iption for a special cream to apply to
his rash.
pr escr iption
Also v. prescribe; adj. prescriptive

n.

an amount that can be measured or counted
The quantity of pens ordered was five hundred.
quantity
Also adj. quantitative; adv. quantitatively

n.

a piece of paper that proves that something has been paid for or
received
I have a r eceipt to show that I paid admission for two people to see
the movie.
r eceipt
Also n. receiver, reception; v. receive; adj. receivable

adj.

1. concerned with keeping things clean and healthy
2. extremely clean; germ-free
1.The person responsible for sanitar y supplies forgot to buy toilet
paper.
2. The bathroom at the hotel was sparkling clean and sanitar y.
sanitar y
Also v. sanitize; adv. sanitarily

adj.

1. free from germs
2. unable to reproduce; unable to grow crops
1. The hospital staff disinfected surgical tools so that they would be
ster ile when the doctors needed them.
2. Nothing would grow in the farmers field because the land was
ster ile.
ster ile
Also n. sterilizer, sterilization, sterility; v. sterilize

n.

the total amount of something before extra charges or the final total
The subtotal for the movie was $10.00 but with tax it came to
$11.40.
subtotal
Also v. subtotal

adj.

used in medical operations
The doctor put on a sur gical gown and mask before entering the
operating room.
sur gical
Also n. surgery; adv. surgically

n.

a medical tool used to inject or remove fluids
syr inge
The nurse used a syr inge to take blood from the patients arm.

Also v. syringe


Match the vocabulary words below to their meanings, using each word once. Then use the
circled letters to solve the mystery word.
pandemic pr escr iption ster ile discount sanitar y
syr inge nar cotic economy r eceipt sur gical

1.
piece of paper a patient takes to
the pharmacist
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
2. a proof of payment
___ ___ ___ ___ ___ ___
3. clean, hygienic
___ ___ ___ ___ ___ ___ ___
4.
instrument used to take blood
from a vein
___ ___ ___ ___ ___ ___
5. to reduce in price
___ ___ ___ ___ ___ ___ ___
6. pain medication
___ ___ ___ ___ ___ ___ ___
7. disinfected, decontaminated
___ ___ ___ ___ ___ ___
8.
related to a medical operation or
procedure
___ ___ ___ ___ ___ ___ ___
9. worldwide epidemic or disease
___ ___ ___ ___ ___ ___ ___
10.
the wealth of a country based its
system for making and spending
money
___ ___ ___ ___ ___ ___

Hint: What wonder drug is produced from mould?

Mystery Word: ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

Score /10


sanitar y pandemic quantities disposable ster ile
r eceipt pr escr iption method penicillin economy

1.

Many groups are working together to prepare for the next
influenza outbr eak that spr eads fr om countr y to countr y.
1.________________
2.

Conditions in an operating room must be fr ee fr om ger ms
and bacter ia or patients will get infections.
2.________________
3.

The injured worker was given a for m filled out by his doctor
telling the phar macist to give him a medication to relieve
his pain.
3.________________
4.

An antibiotic that kills bacter ia that cause disease was
discovered accidentally by Alexander Fleming while he was
growing mould in his laboratory.
4.________________
5.

Large amounts or number s of vaccines will be produced
before the next influenza pandemic occurs to protect people.
5.________________
6. Germs spread quickly in crowded places that are not clean
and hygienic.
6.________________
7.

One way of making sure instruments are clean is to put them
in boiling water.
7.________________
8.

A pandemic would affect the ear ning and spending of
money because all travel and trade between countries would
stop.
8.________________
9.

Syringes for taking blood must be designed to be thr own
away after use.
9.________________
10.

Every month my landlord gives me a piece of paper to prove
I have paid my rent.
10._______________

Score /10


be more than one answer for each question.
1. For which of the following would you usually need a pr escr iption?
a) narcotics c) penicillin
b) antibiotics d) cough syrup
2. Which of the following are nar cotics?
a) morphine c) salt
b) vitamin C d) sugar
3. Which of the following is most similar in meaning to pandemic?
a) epidemic c) disease
b) plague d) illness
4. Which of the following can be affected by changes in the economy?
a) stock market c) employment
b) small businesses d) number of new homes built
5. For which activity would you probably not receive a r eceipt?
a) buying groceries c) paying your rent
b) shopping on the Internet d) borrowing your friends car
6. Which of the following indicate a quantity?
a) a dozen oranges c) a pound of butter
b) 50 litres of gas d) a century
disposable discount nar cotic pr escr iption
7. increase is to mark-up as decr ease is to ____________________________
8. penicillin is to antibiotic as her oin is to ____________________________
9. policeman is to traffic ticket as doctor is to ____________________________
10. glass bottles are to recyclable as light bulbs are to ____________________________

Score /10


A suffix is an ending added to a word to create a new word. The new words are similar in
meaning to the original, but they are different parts of speech.

The following words are formed by adding suffixes to the word economy.

A. economy (noun) the earning and spending activities of a country
B. economize (verb) to save money or time
C. economical (adjective) spending money or time carefully to avoid waste
D. economically (adverb) without causing a waste of money or time
E. economic (adjective) having to do with the economy or wealth of a country
F. economics (noun) the study of how a country manages its trade and resources
G. economist (noun) a person who studies and writes about economics

Fill in the blanks using the correct word based on the word economy.

1. My mother was very ________________. Her motto was waste not, want not.
2. He always manages his money ________________.
3. When the ________________ goes down, unemployment goes up.
4.

He is very interested in the economy, so he plans to study ________________ at
university.
5. I try to ________________ by buying only items that are on sale.

Score /5


Read the following sales receipt and answer the questions that follow in complete sentences.

Sales Receipt

CENTRAL MEDICAL SUPPLY LTD.
46 Green Drive, North Hampton, ON N4R 2W8
Phone: 519-999-9999 Fax: 519-999-9988
accounting@centralmedicalsupply.ca
DATE: MARCH 29, 2009
RECEIPT #745
SOLD
TO
Gordon Flowers Medical Store
690 Compton Road
Etobicoke, Ontario
M5P 4N9
519-222-2222
Customer ID [ABC12345]

PAYMENT METHOD CHEQUE NO.
Cheque 102
QUANTITY ITEM # DESCRIPTION UNIT PRICE LINE TOTAL

10 SLJ 111 Sur gical Tape (roll) 10.00 100.00
1 DS334 Sanitar y Napkins (60-pkg carton) 240.00 240.00
100 EG667 Economy Gowns 25.00 2500.00
100 IG543 Pr escr iption Pads 4.00 400.00
55 DLG908 Disposable Ster ile Ear Syr inges 8.00 440.00
1 SPE12 Nar cotics Safe 580.00 580.00
15 PPK321 Pandemic Planning Kits 55.00 825.00
100 AB642 Penicillin Allergy Bracelets 4.25 425.00

TOTAL
DISCOUNT
2% (110.20)
SUBTOTAL 5399.80
SALES TAX 6% 323.99
TOTAL 5723.79

Thank you for your business!
C
M
S


Questions Lesson 13

1. Wr ite the name and addr ess of the customer who is r eceiving the medical supplies
listed on this sales r eceipt.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What is the name of the company pr oviding these supplies?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What is the date of the sales r eceipt?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What is the pr ice of one r oll (unit pr ice) of sur gical tape?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. After the discount is deducted, what is the subtotal?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /45



v.

to have an influence on (someone or something)
Increasing our productivity will affect our profits.
affect
Also adj. affected, affecting

n.

a large number of different things, often displayed with care
There was an ar r ay of handmade jewellery for sale at the market.
ar r ay
Also v. array

n.

1. a link, connection or means of bringing things or people together
2. a structure that is built across a river or road
br idge
1. Education helps build a br idge between cultures.
2. The br idge over the highway is made of steel and concrete.

Also v. bridge

n.

1. an aim or principle that is being supported
2. the reason something happens
1. J ake believes his donations to cancer research are going to a good
cause.
2. The fire department is still trying to find the cause of the fire.
cause
Also v. cause; adj. causal

v.

to support or fight for something
I know that Gord will champion the effort to keep the local school
open.
n. 1. a person who supports or fights for something
2. the winner of a competition
1. The director is the champion for disability issues in the
department.
2. It was announced that Mia is now the official world wrestling
champion.
champion
Also n. championship

n.

the area represented by an elected member of a law-making
assembly; riding
Our Member of Parliament has an office in the constituency and in
Ottawa.
constituency
Also n. constituent
adj
.

1. happening now; modern
2. taking place at the same time in the past as something else
1. That fifty-year-old book is still enjoyed by contempor ar y readers.
2. Contempor ar y news articles from the 1940s talk about the war.
contempor ar y
Also n. contemporary


n.

1. time, money or work put towards something
2. a regular payment to a fund
1. Serenas contr ibution to the project was completed quickly.
2. If he wants to reduce his income tax, Ed will have to increase his
annual Registered Retirement Savings Plan (RRSP) contr ibution.
contr ibution
Also n. contributor; v. contribute

n.

a formal argument or discussion
The teachers had a debate over whether the private school should be
open all year long or whether it would close for summer holidays.
v. to try to make a decision about something
debate
J essica debated whether she should accept the new job; it was a
good opportunity, but she really liked the job she already had.

v.

to put into action
The school will implement new rules to help end bullying this year.
implement
Also n. implementation

n.

an object that attracts
Cheese is a magnet for mice.
magnet
Also n. magnetism; v. magnetize; adj. magnetic

n.

the group of politicians that makes the laws for Canada or a province
The proposed anti-smoking law has to be debated and passed by
Par liament before it can take effect.
par liament
Also n. parliamentarian; adj. parliamentary

n.

1. an officially agreed upon set of ideas or plans
2. a written agreement with an insurance company
policy
1. The manager explained the companys policy for sick leave to his
new employees.
2. My insurance policy covers some of the expenses from my car
accident.

n.

an area; a part of the country or of a province
Canada's Atlantic Region consists of Nova Scotia, New Brunswick,
Prince Edward Island and Newfoundland.
r egion
Also adj. regional; adv. regionally
v. to give someone what they want or need
Our goal is to satisfy every customer that walks through our doors.
satisfy
Also n. satisfaction; adj. satisfied, satisfying


satisfy policy constituency contr ibution debate
affect magnet champion contempor ar y br idge

1. something that attracts __________________________
2. modern or current __________________________
3. to stand up for someone or something __________________________
4. to argue __________________________
5. a link between two things __________________________
6. to give someone what they need __________________________
7. to influence __________________________
8. a community represented by a Member of Parliament __________________________
9. money, idea or service given to help others __________________________
10. a course of action __________________________

Score /10


contempor ar y ar r ay contr ibution Par liament r egion
implemented constituency debate championed magnet

1. Each r iding is allowed to elect one Member of Parliament to
represent the people from that district in Ottawa.
1.________________
2. Canada's institution wher e issues ar e debated and laws ar e
passed is made up of the House of Commons and the Senate.
2.________________
3. Global warming is a pr esent-day problem that we need to take
seriously.
3.________________
4. The candidates running for the office of Prime Minister will
for mally discuss and ar gue important election issues on
television tonight.
4.________________
5. Nellie McClung enthusiastically suppor ted womens rights in
Canada and helped get women the right to vote.
5.________________
6. The lar ge collection and display of flags in front of the United
Nations building in New York is impressive.
6.________________
7. The government has put into action a plan to help parents save
for their childrens education.
7.________________
8. Dont forget that the money you add to your Registered
Retirement Savings Plan can be deducted when calculating
income tax.
8.________________
9. The Rocky Mountains are a par ticular par t of Canada that
attracts tourists, skiers and hikers.
9.________________
10. When the tailor dropped his box of pins, he picked them up with
a piece of metal that attr acts ir on and steel.
10._______________

Score /10


1. Which of the following might be part of an ar r ay?
a) DVDs in a rack c) plates in a set of fine china
b) dirty laundry d) items in a museum
2. Which of the following might be a cause?
a) equal pay for work of equal value c) prosecuting drunk drivers
b) a cigarette left burning d) lack of food
3. Which of the following might be debated?
a) a decision by Canadas Supreme Court c) proposed changes to zoning laws
b) a traffic ticket d) Canadas involvement in a war
4. Which of the following might be considered contempor ar y?
a) Top Ten songs on the radio c) a black and white television
b) an antique chair d) the latest fashions
5. Which of the following could someone champion?
a) free speech c) a political candidate
b) a bill in parliament d) a family member
6. Which of the following might be a contr ibution?
a) an interruption c) collecting money for a charity
b) mismanagement of funds d) writing a letter to the editor
7. Which of the following might satisfy someone?
a) the solution to a problem c) a final mortgage payment
b) praise for a job well done d) a convincing argument
8. Which of the following might be a magnet?
a) a well-liked politician c) a run-down motel
b) a popular movie star d) a big sale
9. Which of the following is considered a r egion?
a) the Prairies c) the Middle East
b) Northern Ontario d) a village
10. Which of the following might be a policy?
a) a list of conditions regarding car insurance c) a set of rules governing
immigration
b) an evacuation plan in case of fire d) a personal choice or preference

Score /10


ar r ay br idge cause champion r egion
contempor ar y contr ibution par liament implement satisfy

1. instruct is to train as car r y out is to _______________________________
2. preacher is to church as politician is to _______________________________
3. forget is to remember as displease is to _______________________________
4. province is to country as town is to _______________________________
5. finish is to start as effect is to _______________________________
6. salary is to income as offer ing is to _______________________________
7. insult is to praise as attack is to _______________________________
8. collection is to set as display is to _______________________________
9. attraction is to magnet as link is to _______________________________
10. old is to new as tr aditional is to _______________________________

Score /10



The Wor k of a Member of Par liament (MP)

In the House of Commons Chamber, MPs debate contempor ar y issues that can affect all Canadians.

Their offices on Par liament Hill and in their constituencies are magnets for people's requests,
concerns, problems and ideas. In his or her own way, each MP forms a br idge between the r egions of
Canada and the federal government in Ottawa.

In their work, MPs deal with an amazing ar r ay of issues and meet people from across their
constituency and around the world. MPs champion causes, help people and develop and implement
national policies.

At the end of the day, only the MPs themselves can say whether they are satisfied with their
contr ibutions and whether they feel they have made a difference. And once every four or five years,
Canadian voters put them to the test, as well.

Adapted fromthe website of the Parliament of Canada
http://www.parl.gc.ca/information/about/education/SetAgenda/agenda/workofmp-e.asp


Questions Lesson 14

1. What do MPs do in the House of Commons Chamber ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. In what two places do MPs have offices?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What ar e the main r oles of an MP?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What does it mean to champion causes?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Who decides whether or not an MP is doing a good job?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



n.

a detailed study of something to learn more about it
analysis
Through handwriting analysis, an expert can predict
personality traits by examining the way a person writes with a
pen or pencil.

Also n. analyst, analyzer; v. analyze; adj. analytical

n.

1. putting something together
2. the act of gathering, or the group of things or people gathered
together
1. The directions for assembly were inside the box with the
various pieces of the shelf unit.
2. The school assembly included a visit from the local fire
chief.
assembly
Also v. assemble

n.

1. an extra piece that can be added to a machine
2. a computer file, such as a document or picture, that is joined
to an email
1. The vacuum cleaner came with four cleaning attachments.
2. The email had two attachmentsa picture of the house and
a blank rental form.
attachment
Also v. attach

n.

working out a mathematical problem
My calculations show that the renovations cost over ten
thousand dollars.
calculation
Also n. calculator; v. calculate

v.

to provide an opinion or review, usually about a literary or
artistic work
cr itique
He cr itiqued my manuscript before I sent it to the publisher.
Also n. critique

n.

an approximate calculation about the size, value, amount or
cost of something
The plumber provided an estimate on the cost of repairing the
shower.
estimate
Also n. estimation, estimator; v. estimate


v. 1. to lead or direct
2. to make something possible or easier
1. The chairperson was unable to attend, so she asked me to
facilitate the meeting.
2. To facilitate recycling, please place used glass, plastic and
paper items in the proper bins.
facilitate
Also n. facilitator

v.

1. to combine two or more things so that they form part of a
whole
2. to mix with and join a group of people, adapting to fit in
1. When you put a computer system together using computer
parts from different manufacturers, you have created an
integr ated system.
2. Getting involved in community activities helped the family
integr ate into their new neighbourhood.
integr ate
Also n. integration; adj. integrated

v.

to give a good reason for something
Carl cant justify taking an expensive vacation when he is so
far in debt.
justify
Also n. justification; adj. justifiable, justified; adv. justifiably

v.

to change
If necessary, the company modifies work for employees who
are injured.
modify
Also n. modification

v.

to convince
He could not per suade her to invest in his restaurant.
per suade
Also n. persuasion; adj. persuasive; adv. persuasively

v.

1. to look through something quickly but carefully to find a
specific thing or piece of information
2. to copy a paper image into electronic form
1. Marge will scan the passage and find the information you
need.
2. You can scan documents to your computer from the new
photocopier.
scan
Also n. scan, scanner; adj. scannable

adj.

showing the main layout and features but not details of
something
schematic
The mayor and city councillors examined the schematic
diagram the architect had drawn of the new shopping mall.


v.

1. to read something very quickly to get a general idea of the
contents
2. to remove something solid from the surface of a liquid
skim
1. I just skimmed the email to see what it was about, so Ill
have to read it more carefully later.
2. People used to skim the cream from the top of a bottle of
milk.

v.

1. to combine (various ideas or objects) into a new whole
2. to produce (a substance) by means of chemicals and chemical
reactions, or to produce (sounds) electronically
synthesize
1. For her report, Sue needed to synthesize the data she had
gathered.
2. Natural rubber is not identical to rubber that scientists have
synthesized.

Also n. synthesis, synthesizer; adj. synthetic



Column A

Column B

1. __ A calculation is a. something that is fastened or joined to something
else.
2. __ A schematic drawing is b. to convince someone to do something.
3. __ An estimate is c. to show why it is necessary to do something.
4. __ To per suade is d. a sketch that shows how something works in a
simplified way.
5. __ A cr itique is e. an approximate guess of what the amount might be.
6. __ An attachment is f. to adjust or change something.
7. __ To modify is g. a careful judgment or opinion.
8. __ To scan is h. something that has been worked out mathematically.
9. __ To facilitate is i. to look over something to find specific details.
10. __ To justify is j. to make something go more smoothly.

Score /10


once.
analysis schematic modify assembly estimate
justify calculation integr ate facilitate per suade

Mrs. White was not happy with the small deck at the back of her house. She came up with
several good arguments to (1)__________________ the expense of building a larger deck.
After much coaxing, she was able to (2)__________________ her husband to hire a contractor
to (3)__________________ the existing deck and make it more acceptable.

The Whites called a contractor to get a rough (4)__________________ of what it would cost
for materials and labour. After an (5)__________________ of the construction and condition
of the existing deck, the contractor felt that it would be possible to (6)__________________
new pieces of lumber with the existing boards.
The contractor came up with a (7)__________________ drawing to (8)__________________
implementation of the new design idea. He also took measurements and wrote down an
accurate (9)__________________ of the required materials and their cost. Of course, there
was also a quote on what it would cost to complete the (10)__________________ or
attachment of the individual boards to the rest of the deck.

Score /10


1. What are examples of things that you might cr itique?
a) a movie c) a perfect score
b) a figure skating routine d) a book
2. Which of the following might be examples of an assembly?
a) students at a school concert c) a soapstone carving
b) a model airplane made from a kit d) a carrot
3. Which of the following might you skim?
a) a flyer with grocery store ads c) the front page of the newspaper
b) the fat on the top of homemade chicken soup d) questions on an application form
4. Which of the following might be synthesized?
a) musical sounds c) employees ideas at a staff
meeting
b) a car d) information
5. Which of the following might be examples of attachments?
a) a photograph sent with an email message c) a nozzle for a hose
b) a rsum with a cover letter d) a list of suggested readings after
an essay
6. Which of the following is least likely to require an estimate?
a) the number of children you have at present c) the length of time to read a book
b) the cost of a trip d) interest payments on a loan
7. Which of the following could be an example of a calculation?
a) the balance in a bank statement c) a flight arrival time
b) a sum of numbers d) a reckless decision
8. Which of the following might you scan?
a) a paper you want to copy c) faces in a crowd
b) a brain d) a page in the telephone book
9. Which of the following might be integr ated?
a) boys and girls on a team c) a computer system
b) new immigrants d) new car parts used in an old car
10. Which of the following might you want to justify?
a) an unscheduled absence c) a decision to quit your job
b) feeding your children d) the purchase of a bigger house

Score /10


A synonym is a word that means the same or almost the same as another word. Match the
vocabulary word to its synonym.
analysis cr itique calculation facilitate attachment
justify scan integr ate modify per suade

1. skim _______________________________
2. estimate _______________________________
3. synthesize _______________________________
4. review _______________________________
5. defend _______________________________
6. diagnosis _______________________________
7. adjust _______________________________
8. add-on _______________________________
9. urge _______________________________
10. simplify _______________________________

Score /10



ESSENTIAL SKILLS: How ar e they used?

There are nine Essential Skills used in nearly every occupation and throughout daily life.

Reading
Scan for information
Skim for overall meaning
Read a full text to understand, learn, cr itique or evaluate
Integr ate and synthesize information from multiple sources or from complex and lengthy texts

Document Use
Read signs, labels or lists
Interpret information on graphs or charts
Enter information on forms
Read or create schematic drawings / assembly drawings

Numer acy
Numerical estimation / calculation
Money math
Scheduling or budgeting and accounting
Measurement and calculation
Data analysis

Wr iting
Organize, record or document
Inform or per suade
Request information or justify a request
Present an analysis or a comparison

Or al Communication
Greet people or take messages
Reassure, comfort or persuade
Seek or obtain information
Resolve conflicts
Facilitate or lead a group

Wor king with Other s
Work independently
Work jointly with a partner or helper
Work as a member of a team
Participate in supervisory or leadership activities


Thinking
Problem solving
Decision making
Critical thinking
J ob task planning and organizing
Significant use of memory
Finding information

Computer Use
Operate a computerized cash register
Use word processing software to produce letters or memos
Send emails with attachments to multiple users
Create and modify spreadsheets for data entry

Continuous Lear ning
Gain new skills as part of regular work activity
Learn from co-workers
Take training offered in the workplace
Participate in off-site training


Questions Lesson 15

1.
Name two pur poses for r eading.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2.
Name the Essential Skill that includes measur ing and estimating.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3.
What Essential Skill(s) ar e you using to complete this lesson?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4.
What is meant by multiple sour ces in the Reading section?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5.
Name the Essential Skill that includes decision making and or ganizing.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



n.

1. an official record of money spent, owing or received for a specific
purpose, person or thing
2. a financial service offered by a bank
3. a written or spoken description of an event
account
1. Accounts receivable are records of amounts a company is
expecting to receive from its clients, and accounts payable are
records of amounts the company needs to pay.
2. I have transferred my personal bank account to a new branch.
3. Shawna saw the robbery, so she was able to give the police an eye-
witness account.

Also n. accounting, accountant; v. account (for)

n.

keeping an accurate record of money that is spent and received;
accounting
The owners of the pet store plan to change to a computerized system
of bookkeeping next year.
bookkeeping
Also n. bookkeeper

n.

1. a piece of information that is recorded in a book, computer, etc.
2. a door, gate or opening you go in through
3. participation in a contest
entr y
1. The accounting clerk promised to complete all the accounts
receivable entr ies before lunch.
2. The police blocked all the entr ies so that no one could get in or
out.
3. There was a skill testing question on the entr y form.

Also v. enter

adj.

1. including a lot of things or subjects and not limited to only one or
two
2. including the basic or most necessary information
1. Alfonso is a popular dinner guest because of his broad gener al
knowledge.
2. Dons job was to provide a gener al introduction to the project,
which Carol would then describe in more detail.
gener al
Also n. generalization; v. generalize; adj. generalized


n.

1. a book in which all business dealings are entered as they take place,
to make it easier to transfer the information later to the general
records
2. a diary
3. a magazine published regularly, usually about a specialized subject
jour nal
1. As you pay each invoice, record the transaction in the jour nal.
2. While she was on holidays, J udy wrote in her jour nal every day so
that she would have a full account of her travels to share with
friends and family.
3. New discoveries in medicine are usually published in medical
jour nals.

n.

a book used to record the income and expenses of a company,
divided by accounts
ledger
A companys general ledger is the main accounting record that lists
all of its business dealings within the business year.

adj.

1. done by hand
2. operated by hand rather than by electricity
1. He prefers manual labour because he likes to work outside and
keep fit.
2. Kyra learned to type on a manual typewriter when she was young.
n. a book of instructions on how to do something
They lost the instruction manual and were unable to set up the
scanner.
manual
Also adv. manually

n.

1. a list of employees that shows how much each one earns
2. the total amount of money paid to a companys employees
payr oll
1. Ten percent of the staff on the payr oll are earning over $40,000 per
year.
2. Payr oll is usually the largest expense for any business.

v.

1. to enter an item in a ledger or carry an entry from one account to
another
2. to announce or advertise
3. to place, station or appoint to a position
4. to put in the mail
1. One of the clerk's duties was to post all the journal entries.
2. As soon as they post the vacant position in Accounting J ane plans
to apply.
3. When refilling the automatic teller machine, the security company
always posts a guard to watch for suspicious activity.
4. Sarah posted her letter to Santa Claus in early December.
post
Also n. post, posting


v.

1. to make agree or bring into harmony; to make one account agree
with another
2. to settle (a quarrel or disagreement)
3. to make or become friends again
1. Roberta was able to r econcile Februarys bank statement with her
cheque book records when she realized that one cheque had not yet
been cashed.
2. The coworkers r econciled their differences so they would be able
to work together and finish the project.
3. Cathy and Doug r econciled and their marriage became even
stronger.
r econcile
Also n. reconciliation; adj. reconcilable

n.

something that is needed
A valid drivers license is a r equir ement of the job.
r equir ement
Also v. require

n.

1. one of the parts into which the economy of a country is divided
2. an area of land or sea that is seen as separate from other areas
sector
1. Canada has three economic sector s: the private sector (for profit),
the public sector (government run), and the voluntary sector (not
for profit).
2. The police officer was responsible for patrolling the downtown
sector .

Also adj. sectoral

adj.

referring to the science of collecting, studying, explaining and
presenting information using numbers or data
Statistics Canada is a government department that presents statistical
information such as employment, work accidents, income and
population.
statistical
Also n. statistic, statistics, statistician; adv. statistically

n.

a piece of business, such as buying or selling something
A business tr ansaction may be as short as a phone call to request an
account balance or as long as the life of a mortgage.
tr ansaction
Also v. transact

n.

1. an organization that supplies water, gas or electricity
2. the usefulness of something
1. Our bills for utilities were very high last winter.
2. What is the commercial utility of your invention?
utility
Also n. utilization; v. utilize


bookkeeping r equir ements utility ledger sector
jour nal entr ies tr ansaction payr oll manual

1. recording the financial activities of a business _________________________

2. done by hand _________________________
3. book used to show income and expense accounts _________________________
4. list of figures about employees salaries _________________________
5. items of information entered in a book _________________________
6. daily record of personal information or transactions _________________________
7. things that must be done _________________________
8. electricity, water or other similar service _________________________
9. a part of the economic activity of a country _________________________
10. a business deal _________________________

Score /10


once.
accounts jour nal manual r econcile tr ansactions
bookkeeping gener al ledger payr oll statistical

Every business needs a (1)__________________ system to keep track of its financial business
(2)__________________ carried out with other parties. Accounting forms are used to record
changes in (3)__________________ such as revenues (money received) and expenses (money
spent). Each day, items of value that have been exchanged are recorded in a
(4)__________________.

On an income statement, the (5)__________________, or cost of the salaries of the
employees, is recorded as a business expense. A combination of all the accounts appears in a
(6)__________________ (7)__________________. Bookkeepers must
(8)__________________ the books so that the debits and credits are balanced. Some use
software programs to balance the ledger, while others use a (9)__________________
approach. The (10)__________________ information bookkeepers provide is useful for
managers, bankers, investors and government.

Score /10


1. Which of these things you can post?
a) a letter c) a job opening
b) an entry d) a fence
2. Which of the following are manual?
a) handwriting c) electric blender
b) microwave oven d) stick shift in a car
3. Which of the following could be bookkeeping accounts?
a) petty cash c) accounts receivable
b) utilities d) safety procedures
4. Which of the following are examples of r equir ements?
a) tax on income c) passport to travel overseas
b) marriage to have children d) licence to drive
5. Which of the following are examples of statistical information?
a) names of your children c) market research
b) birth dates d) census
6. Which of the following are examples of a tr ansaction?
a) buying a car c) ordering supplies
b) exchanging services d) driving yourself to work
7. Which of the following can be r econciled?
a) cheque book and bank statement c) husband and wife who have separated
b) differences of opinion d) two sets of accounts
8. Which of the following are examples of a sector ?
a) the business district c) a specific fishing area
b) the lumber industry d) a pair of scissors
9. Which of the following are examples of bookkeeping?
a) balancing your cheque book c) signing autographs
b) recording monthly costs and earnings d) recording bets at the race track
10. Which of the following are examples of a jour nal?
a) captains log c) diary
b) biography d) record of business transactions

Score /10


bookkeeping gener al sector tr ansaction manual
jour nal post r econcile statistical utility

1. words are to spell check as accounts are to _______________________________
2. part is to whole as specific is to _______________________________
3. keyboarding is to typing as accounting is to _______________________________
4. modern is to traditional as automated is to _______________________________
5. numbers are to mathematical as data is to _______________________________
6. piece is to section as ar ea is to _______________________________
7. expertise is to ability as usefulness is to _______________________________
8. gift is to present as exchange is to _______________________________
9. pamphlet is to brochure as diar y is to _______________________________
10. pick is to select as enter is to _______________________________

Score /10


Read the job description below and answer the questions that follow in complete sentences.

Bookkeeper s (NOC 1231)

Natur e of the Wor k
Bookkeepers maintain complete sets of books, keep records of accounts, check the procedures used for
recording financial tr ansactions and provide personal bookkeeping services. They are employed
throughout the private and public sector s, or they may be self-employed. There are many bookkeepers
in this province.

Main Duties
The main responsibility of all bookkeepers is to keep financial records and set up, maintain and balance
various accounts for their clients. They do calculations and check financial transactions for their
employers or clients, and they make sure good records are kept, according to legal r equir ements and
good business practices. To do this, they use computerized and manual bookkeeping systems.

Specifically, they post jour nal entr ies and r econcile accounts, maintain gener al ledger s and prepare
financial statements. They calculate and prepare cheques for payr olls and for utility, tax and other
bills. They complete and submit tax forms, workers' compensation forms, pension contribution forms
and other government documents. They also prepare tax returns and perform other personal
bookkeeping services and prepare other statistical, financial and accounting reports.

Source: Work Futures: British Columbia Occupational Outlooks, Human Resources and Skills Development Canada (B.C./Yukon Region)
and B.C. Ministry of Advanced Education
http://www.workfutures.bc.ca/link.cfm?noc=1231


Questions Lesson 16

1. What ar e thr ee things that bookkeeper s do?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Wher e ar e bookkeeper s employed?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Name the two types of bookkeeping systems r efer r ed to in the job descr iption.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What types of for ms might a bookkeeper pr epar e for the gover nment?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Give two examples of utility bills that a bookkeeper might r eceive in the mail.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



1 2 3
4 5
6
7
8 9
10 11 12
13 14
15
16
17 18

ACROSS
1. kind of information presented using
numbers
4. detailed study or examination of
something
9. to have an influence on
12. extremely clean
13. way of doing something
15. done by hand
16. to put into practice
17. group of things displayed in an attractive
way
18. list of employees and how much each
earns

DOWN
1. amount before the final total
2. to read something very quickly to
determine the subject
3. record books for bookkeepers
5. to become part of a group
6. synonym for modern
7. deadly disease or illness that spreads
around the world
8. drawing to show how something looks
and works
10. to make agree
11. to combine ideas or information into a
new whole
12. to read through something quickly to
find a piece of information
14. to give a good reason for something


Unit 4 Wor d List


1. account (16) 31. method (13)
2. affect (14) 32. modify (15)
3. analysis (15) 33. narcotic (13)
4. array (14) 34. pandemic (13)
5. assembly (15) 35. parliament (14)
6. attachment (15) 36. payroll (16)
7. bookkeeping (16) 37. penicillin (13)
8. bridge (14) 38. persuade (15)
9. calculation (15) 39. policy (14)
10. cause (14) 40. post (16)
11. champion (14) 41. prescription (13)
12. constituency (14) 42. quantity (13)
13. contemporary (14) 43. receipt (13)
14. contribution (14) 44. reconcile (16)
15. critique (15) 45. region (14)
16. debate (14) 46. requirement (16)
17. discount (13) 47. sanitary (13)
18. disposable (13) 48. satisfy (14)
19. economy (13) 49. scan (15)
20. entry (16) 50. schematic (15)
21. estimate (15) 51. sector (16)
22. facilitate (15) 52. skim (15)
23. general (16) 53. statistical (16)
24. implement (14) 54. sterile (13)
25. integrate (15) 55. subtotal (13)
26. journal (16) 56. surgical (13)
27. justify (15) 57. synthesize (15)
28. ledger (16) 58. syringe (13)
29. magnet (14) 59. transaction (16)
30. manual (16) 60. utility (16)


Unit 5

Lesson 17: Page 160

accommodate advance appropriate attention clerk
cooperation depart department frequently memorandum
prepare procedure regarding retrieve secretary

Lesson 18:

Page 169

addressee briefly c.c. conduct courier
develop discreet forward head humorous
inbox practice prioritize title tone
Lesson 19: Page 177

astronaut aviation coveted dedicated degree
demonstrate discipline expand fierce multiple
official preferably proficient rigorous select
Lesson 20: Page 186

access agency armoured assigned automated
coordinate enforce establishment industrial occupation
patrol supervise teller valuables vandalism



v. 1. to adjust to or help with something
2. to provide lodging or room
1. The building had an access ramp to accommodate his
disability.
2. The new town homes are large enough to accommodate a
family of six.
accommodate
Also n. accommodation; adj. accommodating
adv. in advance: ahead of time
Carol did not owe any money when she picked up her airline
ticket because she had paid for it two months in advance.
n. 1. act of moving forward
2. progress
3. payment made before the due time
1. Cold weather slowed the advance of Napoleon's army into
Russia.
2. The discovery of insulin was a major advance in medicine.
3. Donna asked for a pay advance so she could pay for her sons
school trip.
advance
Also n. advancement; v. advance; adj. advanced
adj. right for a particular situation or occasion
J ean took the appr opr iate legal steps to deal with her former
partner.
appr opr iate
Also n. appropriateness; adv. appropriately
n. 1. notice or interest
2. mental focus, serious thought or concentration
attention
1. It came to our attention that garbage was being put in with the
recycling.
2. The project requires my full attention so I can't help you.


n. 1. person who keeps the records or accounts for a company or
performs general office duties
2. person who works at a sales counter or service desk at a store or
hotel
1. The accounting clerk verified the records and gave me the
information I needed.
2. It is the clerks responsibility to serve the clients at the front
desk.
cler k
Also v. clerk
n. the act of working together to achieve a common goal
Martha needed the teams cooper ation to carry out the big end-
of-season sale.
cooper ation
Also v. cooperate; adj. cooperative
v. 1. to leave
2. to change or vary from a pattern
1. Sheila was sad when she had to depar t from the charming little
island.
2. The new managers plans depar t from the companys usual
policies.
depar t
Also n. departure
n. one of different areas of specialization that companies,
organizations and governments are often divided into (e.g.,
marketing department, technical department, health department,
special education department)
The customer service depar tment answers calls from people who
have questions about the companys products.
depar tment
Also adj. departmental
adv. often
It snows fr equently during the winter months.
fr equently
Also n. frequency; adj. frequent
a short written message used to share information in the
workplace; a reminder
memor andum
(memo)
A memor andum was sent out to remind staff of recent policy
changes.


v. 1. to get something or someone ready
2. to be ready for something you expect or think will happen
1. We pr epar ed a first aid kit in case theres an accident.
2. You need to pr epar e for the possibility that the plane will be
late.
pr epar e
Also n. preparation, preparedness; adj. prepared
n. 1. series of actions done in a certain order or manner, considered
the official or accepted way of doing something
2. medical or surgical operation
1. Please review the pr ocedur e for opening new customer
accounts.
2. Tracy underwent a minor medical pr ocedur e in the doctors
office.
pr ocedur e
Also adj. procedural
prep. about; on the subject of
I would like to speak with you r egar ding the planned schedule
changes.
r egar ding
Also n. regard; v. regard; adv. regardless

v.

to find and bring something back from somewhere
Carries dog will r etr ieve balls, bones or anything else she
throws.
r etr ieve
Also n. retrieval, retriever

n.

someone who works in an office, writes letters, makes telephone
calls and arranges meetings for a person or for an organization
As secr etar y to the general manager, she was responsible for
writing letters to corporate leaders.
secr etar y
Also adv. secretarial


Lesson 17
cooper ation depar t in advance pr epar e r etr ieve
memor andum r egar ding attention fr equently accommodate

1. concentration _______________________________
2. to leave _______________________________
3. repeatedly _______________________________
4. to regain or repossess something _______________________________
5. working together to do something _______________________________
6. earlier than planned _______________________________
7. to train or get ready _______________________________
8. to help someone by providing for their needs _______________________________
9. a brief, written office communication _______________________________
10. in the matter of _______________________________

Score /10


pr epar e depar tment cooper ation cler k depar t
r etr ieve attention appr opr iate advance r egar ding

1. There is a job opening in the advertising section of the
company.
1.__________________
2. The police were able to r ecover all of the stolen goods
and return them to the rightful owners.
2.__________________
3. Economists are paying notice to the high unemployment
rate and the low value of the Canadian dollar.
3.__________________
4. The salesper son worked at the service desk, taking
returns.
4.__________________
5. The new computer system is a significant move for war d
for the department.
5.__________________
6. An emergency meeting about a new round of lay-offs will
be held tomorrow morning.
6.__________________
7. The company has begun to move away from its traditional
line of products.
7.__________________
8. The travel agency will ar r ange your itinerary and travel
plans well in advance.
8.__________________
9. Teamwork means wor king together to reach a common
goal.
9.__________________
10. It is important to wear the r ight clothing to a job
interview.
10._________________

Score /10


Three words or ideas on each line are similar and one is different. Circle the one that does
not belong.

1. clerk salesperson record keeper lawyer

2. escape fetch retrieve locate

3. study prepare offer train

4. sharing ideas giving orders unity cooperation

5. attention recognition facts focus

6. difficult fitting appropriate suitable

7. accommodate lend a hand cater to reply

8. move ahead announce progress advance

9. letter writer administrative assistant secretary gas attendant

10. contrary to with respect to in connection with regarding

Score /10


memor andum depar t accommodate cler k advance
attention pr ocedur e fr equently r etr ieve cooper ation

1. street is to road as method is to ____________________________
2. peace talks are to negotiation as teamwor k is to ____________________________
3. kitchen is to feed as hotel is to ____________________________
4. car is to automobile as message is to ____________________________
5. pastry maker is to baker as bank teller is to ____________________________
6. on is to off as ar r ive is to ____________________________
7. logic is to reason as focus is to ___________________________
8. late is to early as seldom is to ____________________________
9. red light is to stop as gr een light is to ____________________________
10. loud is to quiet as lose is to ____________________________

Score /10


Read the memorandum below and answer the questions that follow in complete sentences.

MEMORANDUM

To: Administrative Staff: Bookkeepers, Secr etar ies and File Cler ks
From: J ennifer Waldo
Date: March 25, 2008
Re: Attendance

It has come to my attention that attendance in the clerical depar tment has become an issue in
recent months. It has been reported that staff fr equently arrive late and depar t early. Our
policies and pr ocedur es manual clearly states that office hours are from 9:00 a.m. to 5:00 p.m.
weekdays.

Our customer service staff members depend on this department to be available to pr epar e
documents and r etr ieve information during these hours. If you need to change your work
schedule to accommodate personal appointments, please let your team leader know a few
days in advance so that appr opr iate staffing can be arranged. Thank you for your
cooper ation r egar ding this matter.

J ennifer Waldo,
Operations Manager


Questions Lesson 17

1. What thr ee job titles make up the administr ative staff?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What is the shor tened for m of the wor d memor andum?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Re is a shor t for m for " r egar ding." What is this memor andum r egar ding?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What par t of the company is Jennifer Waldo focusing on, and why?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. If a staff member needs to leave ear ly for an appointment, what does he or she need
to do?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50


addr essee n. person that you are sending a letter, email or parcel to; recipient
The envelope should show the full mailing address of the
addr essee, including the postal code.
Also n. address; v. address
adv. quickly; in a few words
While he was waiting to see his client, Ralph br iefly reviewed
his notes from their last meeting.
br iefly
Also adj. brief
n. a copy of a letter or email sent to someone other than the main
recipient
c.c.
Send your request for time off to your manager, with a c.c. to
your supervisor.
v. 1. to carry out business or lead a tour
2. to conduct yourself: to behave a certain way
conduct
1. People sometimes meet at a coffee shop to conduct business.
2. Carol always conducts herself in a professional manner.

Also n. conduct
cour ier n. messenger; someone who delivers letters or packages
To make sure the client would receive the package the same day,
Carlos called a cour ier service to pick it up and deliver it.
Also v. courier
v. 1. to invent something or bring something into existence
2. to grow bigger, better or stronger
1. It takes a lot of time and money to develop a new product.
2. Over time children grow and develop into young adults.
develop
Also n. development, developer; adj. developmental; adv.
developmentally
adj. tactful; trustworthy; careful not to give too much information
about something that is secret, personal or private
discr eet
It is important for bank tellers to be discr eet regarding the
financial situation of their clients.

Also n. discretion


v. to send on to someone else for war d
When Elsie received a threatening letter from an angry customer,
she for war ded it to her lawyer.
adj. main, chief
The head gardener made sure that the workers used
environmentally friendly sprays.
n. person in charge
The head of the marketing department determines the
advertising policy.
head
Also v. head
adj. funny
The audience laughed when the speaker told a humor ous story.
humor ous
Also n. humour; adj. humorously
n. folder in which email messages you receive are displayed and
stored
inbox
When I returned to work after three weeks away, it took me over
an hour to read all the new messages in my inbox.
n. 1. way of doing things
2. regular training or exercise to improve your skills
1. The pr actice in this office is to greet visitors with a smile.
2. The star player broke his arm at football pr actice and wasnt
able to play in the big game.
pr actice
Also v. practise; adj. practising
v. to determine which of a number of things is most important or
urgent and needs to be handled first
Denise only had few minutes free to return calls, so she had to
pr ior itize and call the most important client first.
pr ior itize
Also n. priority; adj. priority
n. 1. description indicating your job or role (e.g., director, assistant)
2. name of a book, movie, piece of art, etc.
title
1. When J ian was promoted, he had to order new business cards
that included his new title.
2. What was the title of that book about a man in a boat with a
tiger?


n. 1. attitude or feeling expressed in what you say or write
2. musical or vocal sound
tone
1. From the tone of her voice, I could tell that Kendra was upset.
2. Wait for the dial tone, then dial the number you want to call.

discr eet br iefly pr ior itize inbox pr actice
head develop addr essee c.c. humor ous

1. in a few words _________________________
2. a copy of an email _________________________
3. person in charge of an organizational unit _________________________
4. mailbox for email being received _________________________
5. to decide what to do first _________________________
6. person receiving a letter _________________________
7. comical _________________________
8. careful in what you say _________________________
9. to progress _________________________
10. custom, habit _________________________

Score /10


once.
developed pr ior itize for war ded tone pr actice
head c.c. humor ous inbox conducted

Xavier is in charge of customer relations at the (1) _______________ office of a large
manufacturing company. When he gets to the office in the morning, his usual
(2) ______________ is to turn on his computer and check his (3) _____________ for new
emails. He likes to start the day with a smile by reading one or two (4) ___________ messages
from friends. Then he skims through the rest of the emails so that he can
(5) _______________.
Last Monday, one message in particular caught his attention. It was a customer complaint that
the district manager had (6) ______________ to him. Noticing that the district manager had
also sent a (7) ______________ to the company president, Xavier knew the issue was
important.
The complaint was from a customer who had purchased a new product the company had
(8) _____________. She was not satisfied with the product and said that if the company did
not honour the guarantee she would tell the media about the way it (9) ____________
business. Xavier knew he would have to be careful and use the right (10) _____________ in
his reply to her complaint.

Score /10


1. Which of the following might be sent by cour ier ?
a) a monthly magazine c) an important contract
b) a birthday present that is almost late d) a washing machine
2. Which of the following are examples of an addr essee?
a) someone sending a letter c) someone signing a contract
b) someone receiving an email d) someone buying a product
3. Which of the following could be humor ous?
a) an invoice c) a joke
b) a television show d) a comic book
4. Which of the following could a company develop?
a) a new product c) a better manufacturing process
b) its employees d) photographs
5. Which of the following could be done br iefly?
a) summarizing results c) filling in a long, complex form
b) scanning a newspaper article d) reading an encyclopaedia
6. Which of the following could be a pr actice?
a) a television commercial c) the usual way of performing a task
b) a choir rehearsal d) a workout by a football team
7. Which of the following items can be for war ded?
a) an email you have received c) a deadline
b) a letter sent to someone's old address d) a car
8. Which of the following can have a title?
a) a book c) the head of a company
b) a car d) a famous painting
9. Which of the following should be discr eet?
a) a comedian c) a priest
b) a doctor d) a psychologist
10. Where might you hear a tone?
a) in someone's voice c) in a canoe
b) on the telephone d) at a piano performance

Score /10


develop cour ier br iefly addr essee inbox
humor ous discr eet head for war d pr actice

1. gift is to recipient as letter is to ___________________________
2. slow is to regular mail as fast is to ___________________________
3. success is to preparation as per fection is to ___________________________
4. send is to receive as outbox is to ___________________________
5. widely known is to confidential as gossipy is to ___________________________
6. at length is to in detail as quickly is to ___________________________
7. copy is to imitate as cr eate is to ___________________________
8. keep is to retain as send is to ___________________________
9. serious is to not funny as amusing is to ___________________________
10. company is to president as unit is to ___________________________

Score /10


Read the email below and answer the questions that follow in complete sentences.

To: Christine Clerk; Bob Bookkeeper; Ronnie Receptionist; Sam Secretary
Cc: Don Director
Subject: Good pr actices for email

Our head office recently developed a new email policy which I expect everyone to
follow when conducting company business.

1. Make good use of the Subject line: Br iefly state the subject of the email. If the
matter is urgent or you need the addr essee to take action, say so. Putting this
information in the subject line will help recipients pr ior itize when faced with an inbox
full of new emails.
2. Target your message: Send it only to the person or people directly involved. If you
want someone to receive a copy for their information (but no action on their part is
needed) put their email address in the "Cc" line.
3. When answering an email, click on "Reply", not "Reply to all", unless you want every
single person in the "To" and "Cc" lines to receive your response!
4. Watch your tone: Email exchanges can sometimes seem like conversations;
however, be aware that because recipients can't hear your voice or see your body
language, they may not understand when you are trying to be humor ous.
5. Be discr eet: Remember that once an email leaves your outbox it takes on a life of its
own. It can easily be for war ded to other people that you did not mean to see it. In
addition, it may remain in the system as a lasting record of your comments.
6. When sending an email to someone outside the company include the following
information:
- your full name and title
- the name and address of your work unit
- your telephone and fax numbers
- your email address

That way, recipients won't have to look up your contact information if they want to send
you something by fax or cour ier , or speak to you over the phone.

Marnie Manager
Head, Ottawa District Office


Questions Lesson 18

1. Who is r eceiving a c.c. of this email?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Name two good pr actices when wr iting emails.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Why is it impor tant to include your contact infor mation in an email?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What infor mation can you put in the subject line to help r ecipients pr ior itize?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Why should you be discr eet when wr iting emails?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50


n. a person who has been trained to travel in outer space in a
spacecraft

In J uly 1969, two astr onauts walked on the moon.
astr onaut
Also n. astronautics
n. the art or science of flying, designing, producing and maintaining
aircraft
In Northern Canada, where people are dependent on air travel
and air freight, aviation is one of the largest industries.
aviation
Also n. aviator
adj. something that many people would like to have
It has been suggested that two of the most coveted benefits an
employer can offer an employee are flexible hours and a shorter
work week.
coveted
Also v. covet
adj. 1. describes people who give a lot of time and energy to
something they believe is very important
2. describes something set aside for a specific purpose
1. Harvey was dedicated to building his business.
2. The office had a dedicated telephone line for fax
transmissions.
dedicated
Also n. dedication; v. dedicate
n. 1. qualification given to a student who has successfully completed
a course of study at a college or university
2. the extent of something
3. a measurement, especially related to temperature
degr ee
1. Now that she had her degr ee in Business Administration, J oan
was eager to start working.
2. The job Darren applied for requires a high degr ee of skill in
mathematics.
3. The weather report said it would be 13 degr ees and sunny
tomorrow.


v.

1. to express or show that you have a particular feeling, quality or
ability
2. to show how something works in an effort to sell it
3. to make a public expression of dissatisfaction by taking part in
a march or mass meeting
1. He demonstr ated his concern for the environment by driving a
hybrid car.
2. J ack was asked to demonstr ate how the product worked.
3. Kelly went to Ottawa to demonstr ate against cuts in health
spending.
demonstr ate
Also n. demonstration, demonstrator; adj. demonstrative
n. 1. a particular subject, especially a subject studied at a college or
university
2. self-control, orderliness or efficiency
1. After her first year of university, Samantha changed her
discipline from history to psychology.
2. Five years of self-defence training helped Colin develop some
discipline.
Also adj. disciplined
v. to punish someone for something they have done wrong
The commanding officer disciplined the soldier for disobeying
orders.
discipline
Also n. disciplinarian; adj. disciplinary
v. to grow or increase in size, number or importance
J eromes family expanded their business into two more
provinces last year.
expand
Also n. expansion; adj. expandable
adj. wild, intense; extremely bad or difficult
Competition for the last spot on the team was fier ce.
fier ce
Also n. fierceness; adv. fiercely
adj. more than one multiple
You see more twins and triplets these days because the use of
fertility drugs can lead to multiple births.


adj. publicly recognized as legal or authorized

Canada has two official languages, English and French.
Also adv. officially
n. someone in an office or position of authority, duty or trust
official
Tara and Henry were married by an official of the church.
adv. most desirably; if at all possible
Pr efer ably, the applicant for this position would be bilingual.
pr efer ably
Also n. preference; v. prefer; adj. preferable, preferred
adj. skilled and experienced in an art, occupation or area of knowledge
Sara is pr oficient in three languages: English, Spanish and French.
pr oficient
Also n. proficiency; adv. proficiently

adj.

done in a very thorough and strict way
The champion maintained a r igor ous training schedule throughout
the year.
r igor ous
Also n. rigour; adv. rigorously

v.

to choose a small number of people or things, especially for
excellence or a special quality
The human resources team had to select five candidates to
interview.
select
Also n. selection; adj. selective; adv. selectively


multiple pr oficient coveted demonstr ate fier ce
expand discipline dedicated r igor ous official

1. able to do something well _______________________________
2. done in a thorough manner _______________________________
3. someone who is in a position of authority _______________________________
4. violent _______________________________
5. to present what you know _______________________________
6. desired _______________________________
7. committed to someone or something _______________________________
8. field of study _______________________________
9. to enlarge or develop _______________________________
10. many _______________________________

Score /10


Fill in the blanks using the vocabulary words listed below. Use each word once.
astr onaut demonstr ate dedicated r igor ous fier ce
select multiple coveted aviation pr oficient

1. Roberta Bondar was the first Canadian female ______________________ to go on a
space mission.
2. The Dionne quintuplets are Canadas most famous children to result from a
______________________ birth.
3. The ___________________museum has a special display of antique airplanes from
the early twentieth century.
4. The _________________ battle ended with many casualties and deaths.
5. Getting ready for the Olympics involves a ______________________ training
schedule.
6. Four years of university and twenty-seven years of experience have made Edmund
______________________ in the field of marketing research.
7. The three candidates wanted the salary and prestige that came with the
____________________ position of company president.
8. The ______________________ volunteer worked long hours in difficult conditions.
9. Catherine was able to ______________________ her ideas for the advertising
campaign during the presentation.
10. It is up to the hockey coach to __________________ the players who will be on the
team.

Score /10


1. Which of the following can be fier ce?
a) a battle c) desire
b) a storm d) a kitten
2. Which of the following could be official?
a) a document c) a law
b) a tax cut d) the end of a war
3. Which of the following might be coveted?
a) a used tissue c) an infectious disease
b) a free trip d) a worn tire
4. Which of the following are likely to be pr oficient?
a) an expert c) a new trainee
b) someone with a degree d) a famous artist
5. Which of the following might be dedicated?
a) an author c) a missionary
b) a doctor d) a college student
6. Which of the following could be multiple?
a) exits from a movie theatre c) solutions to a problem
b) candidates chosen to fill one vacancy d) spoken languages
7. Which of the following could be r igor ous?
a) boot camp c) resting
b) retraining d) mountain climbing
8. Which of the following might be selected?
a) a radio station c) a job applicant
b) a college d) an accident
9. Which of the following could expand?
a) population c) a hospital
b) a persons mind d) a company
10 Which of the following could be a discipline or show discipline?
a) political science c) good study habits
b) watching television d) practising the piano

Score /10


degr ee pr efer ably coveted official select
aviation pr oficient expand r igor ous multiple

1. ship is to navigation as air plane is to ____________________________
2. driver training is to licence as univer sity
education is to
____________________________
3. consider is to considerably as pr efer is to ____________________________
4. admired is to respected as desir ed is to ____________________________
5. decrease is to increase as shr ink is to ____________________________
6. open-minded is to prejudiced as r elaxing is to ____________________________
7. singular is to one as plur al is to ____________________________
8. refuse is to accept as r eject is to ____________________________
9. unapproved is to draft as author ized is to ____________________________
10. unkind is to nice as unskilled is to ____________________________

Score /10


Read the text below and answer the questions that follow in complete sentences.

How can I become an astr onaut?

Because so many people are fascinated with the idea of space travel, competition for a coveted
few astronaut positions is fier ce. Among those individuals who are selected, many have
multiple degr ees in medicine, science and/or engineering, while some have military training,
and some have aviation flight experience. All, however, are among the best in their chosen
fields, and all are dedicated to expanding our scientific knowledge to help improve the quality o
Earth and in space.

To improve your chances of becoming an astronaut, consider the following:
Earn at least one advanced degree in science or engineering
Become pr oficient in more than one discipline
Develop your public speaking skills, pr efer ably in both official languages
Demonstr ate concern for others by taking part in community activities
Maintain your physical fitness
OPTIONAL: learn to skydive, scuba dive and/or pilot an airplane

Once selected for the astronaut program, astronaut candidates undergo continuous and
r igor ous training to prepare for missions onboard the space shuttle and/or onboard the
International Space Station (ISS).

Source:Canadian Space Agency website:
http://www.asc-csa.gc.ca/eng/about/faqs_educators.asp#1


Questions Lesson 19

1. What types of degr ees ar e needed to become an astr onaut?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Name two optional skills that an astr onaut might have.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What must astr onauts maintain?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. Why is the competition for astr onaut positions fier ce?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Once accepted into the pr ogr am, what must astr onauts under go?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50


n. 1. permission or ability to enter a place
2. permission to see information
1. There is a door at the side of the building for wheelchair access.
2. The insurance company requested access to my medical
records.
access
Also n. accessibility; v. access; adj. accessible
n.

1. a business that provides services on behalf of another business
2. an administrative organization usually run by a government
agency
1. The security agency was hired by the city to help maintain
order at public events during the summer.
2. The Canada Revenue Agency collects federal taxes.
adj. having a protective covering (e.g. bullet-proof, bomb-proof)
Mikes favourite job was transferring bank money to different
locations in an ar mour ed truck.
ar mour ed
Also n. armour; v. armour
adj. for which a person is responsible; at which a person is supposed
to be
The current policy does not grant employees on duty the right to
leave their assigned posts to attend general meetings.
assigned
Also n. assignment; v. assign
adj. performed by machine rather than by people
Some people would say that the automated world has increased
rather than decreased our workload.
automated
Also n. automation; v. automate; adj. automatic
v. to have things or people act together in a smooth, effective way
David was asked to coor dinate the work schedule while the
supervisor was on holidays.
coor dinate
Also n. coordination, coordinator; adj. coordinated
v. to make people follow laws or rules
As part of the security team for a famous musician, Adams job
was to enfor ce the no entrance policy at the stage door.
enfor ce
Also n. enforcement, enforcer, enforceability; adj. enforceable


n. 1. place of business or residence
2. the establishment: the group of people who have power and
influence
1. This tourist area is famous for its fine restaurants and food
establishments.
2. Large financial institutions are said to be a part of the countrys
economic establishment.
establishment
Also v. establish; adj. established
adj. relating to companies whose main business is manufacturing
Toms factory is in the industr ial part of the city.
industr ial
Also n. industry, industrialization; v. industrialize; adj. industrialized
n. a persons job or regular activity
Many occupations require specific training or experience.
occupation
Also v. occupy; adj. occupational; adv. occupationally
v. to move around an area to make sure there is no trouble there
As a police officer, it was her job to patr ol different parts of the
city every day.
patr ol
Also n. patrol, patroller, patrolman, patrolwoman
v. to make sure that someone or something is performing correctly
My boss asked me to super vise the training of the two new staff
members.
super vise
Also n. supervisor, supervision; adj. supervisory
n. someone who serves customers at a bank by handling their
deposits and withdrawals
teller
The bank is training a new teller to cover Francines maternity
leave.
n. items that are worth a lot of money, especially jewellery
The Smith family kept their valuables in a safe behind a picture
in their living room.
valuables
Also n. value, valuation; adj. valuable
n. damage done to public property on purpose
The vandalism at the school this year included broken windows,
damaged gym equipment and graffiti.
vandalism
Also v. vandalize



Column A Column B

1. ___ An automated bank machine a. is a form of vandalism.
2. ___ Large companies are often referred
to as being part of
b. it is carefully examined and
monitored.
3. ___ The United Nations sent
representatives to the war-torn
country
c. to coordinate a plan for peace.
4. ___ A persons occupation d. where factories are located.
5. ___ Police officers patrol the roads on
holiday weekends
e. the establishment.
6. ___ When work is assigned to you f. by the police forces and the court
system.
7. ___ The laws of a country are enforced g. to watch for reckless drivers.
8. ___ An industrial park is an area h. may be referred to as a job or
career.
9. ___ Writing graffiti on public property i. you are expected to complete it.
10. ___ If your work is strictly supervised j. gives access to bank accounts 24
hours a day.

Score /10


vandalism valuables automated establishments patr ol
access coor dinated super vise teller enfor ce

1. At the bank, the woman who cashed my paycheque
advised me to open a savings account.
1._________________
2. My husband insists on keeping our savings bonds and
expensive jeweller y in our safety deposit box at the bank.
2._________________
3. It was her job to dir ect and over see the activities of the
daycare centre.
3._________________
4. Many commercial places wher e we can do business are
conveniently located in the strip mall.
4._________________
5. Stricter regulations are required to make people obey the
patent laws.
5._________________
6. More officers were sent to watch for illegal entr y at the
border.
6._________________
7. The troublesome youths were sent to jail for damaging
public pr oper ty.
7._________________
8. The downtown merchants combined their efforts to
organize an annual sidewalk sale.
8._________________
9. Most modern factories are oper ated by computer ized
machines.
9._________________
10. Using the public library and the Internet, I can easily locate
any information I require.
10.________________

Score /10


1. Which of these things cannot be enfor ced?
a) weather c) regulations
b) town by-laws d) attendance
2. Which of the following are considered valuable?
a) investments c) Rolex watch
b) family d) plastic cutlery
3. Which establishments would you find in an industr ial area?
a) hair salon c) furniture factory
b) restaurant d) textile mill
4. Which of the following are occupations?
a) lawyer c) baseball player
b) judge d) candle snuffer
5. Which of the following can be super vised?
a) departments c) students
b) schools d) clouds
6. Which of the following can be assigned?
a) homework c) projects
b) tornado d) soldiers
7. Which of the following can be vandalized?
a) building c) person
b) cemetery d) pet
8. Which of the following would you generally have access to?
a) someone elses safety deposit box c) an unlisted phone number
b) a secret government document d) a library
9. Which of the following would not likely be ar mour ed?
a) bicycle c) truck picking up money
b) army tank d) snowmobile
10. Which of the following would not be considered an agency?
a) Childrens Aid Society c) jewellery store
b) Humane Society d) Food Bank

Score /10


Circle the two words in each row that are either a pair of synonyms or a pair of antonyms.
Circle S for synonym or A for antonym.
1. superior supervise establishment manage S A
2. industrial machinery residential technical S A
3. buildings vandalism supervise restoration S A
4. access attend admittance disallow S A
5. automated technical computerized machines S A
The prefix auto means self.
Automatic means working by itself.
Automobile means a self-moving vehicle.
Autogr aph means writing your own name.
Automated means using automatic equipment.
An autobiogr aphy is a story you write about yourself.
Fill in the blanks below using the words automatic, automobile, autogr aph, automated and
autobiogr aphy.
1. When management installed computerized machinery and the factory became
____________________, several workers were laid off.
2. The hockey fan waited outside the arena to try to get the ___________________ of his
favourite player.
3. The first ____________________ was called a horseless carriage because it moved
under its own power and did not need to be pulled.
4. Modern homes are equipped with _____________________ appliances, which save
time and effort.
5. Have you read Benjamin Franklins ______________________ and what he wrote
about his experiments with electricity?

Score /10


Read the occupational profile below and answer the questions that follow in complete
sentences.

Secur ity Guar ds and Related Occupations (NOC 6651)

Natur e of the Wor k
Security guards and other related workers guard property against theft and vandalism, control
access to establishments, maintain order and enfor ce regulations at public events and within
establishments. This occupation also includes gate attendants, bodyguards, bouncers,
commissionaires and crossing guards. They are employed by private security agencies, retail
stores, industr ial establishments, museums and other establishments.

Main Duties
The duties of people in these occupations may require them to control access to
establishments, issue passes and direct visitors to appropriate areas. They may patr ol assigned
areas to guard against theft, shoplifting, vandalism and fire. They may enforce regulations of
an establishment to maintain order or perform security checks of passengers and luggage at
airports. They may drive and guard ar mour ed trucks and deliver cash and valuables to banks,
automated teller machines and retail establishments. They may also super vise and
coor dinate the activities of other security guards.

Source: Work Futures: British Columbia Occupational Outlooks, Human Resources and Skills Development Canada (B.C./Yukon Region)
and B.C. Ministry of Advanced Education http://www.workfutures.bc.ca/profiles/profile.cfm?noc=6651&lang=en&site=graphic


Questions Lesson 20

1. What ar e the main duties of secur ity guar ds?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Name thr ee types of establishments that might hir e secur ity guar ds.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. How do secur ity guar ds contr ol the movement of people fr om one ar ea to another ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What cr imes would a secur ity guar d watch out for while patr olling an assigned
ar ea?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What would secur ity guar ds super vise and coor dinate?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



1
2 3
4
5 6
7 8
9 10
11 12
13
14
15 16
17
18

ACROSS
2. a person's job
4. desired by many
6. way of doing things
9. to make or manufacture
10. qualification of a university graduate
11. a business that offers a service to a
person or another business
15. series of actions done in a certain
order or manner
16. to get something back
17. place where emails are received
18. often
DOWN
1. more than one
3. synonym for organize
5. items that are worth a lot of money
7. find ways to help
8. synonym for show
11. to give someone permission to what
they need
12. an employee who keeps records
13. someone who travels in space
14. to direct and oversee
15. to guard an are


Unit 5 Wor d List


1. access (20) 31. expand (19)
2. accommodate (17) 32. fierce (19)
3. addressee (18) 33. forward (18)
4. advance (17) 34. frequently (17)
5. agency (20) 35. head (18)
6. appropriate (17) 36. humorous (18)
7. armoured (20) 37. inbox (18)
8. assigned (20) 38. industrial (20)
9. astronaut (19) 39. memorandum (17)
10. attention (17) 40. multiple (19)
11. automated (20) 41. occupation (20)
12. aviation (19) 42. official (19)
13. briefly (18) 43. patrol (20)
14. c.c. (18) 44. practice (18)
15. clerk (17) 45. preferably (19)
16. conduct (18) 46. prepare (17)
17. cooperation (17) 47. prioritize (18)
18. coordinate (20) 48. procedure (17)
19. courier (18) 49. proficient (19)
20. coveted (19) 50. regarding (17)
21. dedicated (19) 51. retrieve (17)
22. degree (19) 52. rigorous(19)
23. demonstrate (19) 53. secretary (17)
24. depart (17) 54. select (19)
25. department (17) 55. supervise (20)
26. develop (18) 56. teller (20)
27. discipline (19) 57. title (18)
28. discreet (18) 58. tone (18)
29. enforce (20) 59. valuables (20)
30. establishment (20) 60. vandalism (20)


Unit 6

Lesson 21: Page 197

adjournment agenda approval credit distribute
minutes national order previous project
purchasing regular submit unanimously upgrading

Lesson 22: Page 206

administrative anticipate basic capability clearance
exercise permanent pressure result specify
switchboard term transfer vacancy valid
Lesson 23: Page 214

approximately behalf certified custodian draft
inactive negotiable outstanding prescribe prior
regulate relation represent unclaimed worth
Lesson 24: Page 222

achieve challenge competitive drastically driven
enhance ensure formal foundation globalization
literacy pursue refer respond technology




n.

the end, pause, rest or delay during a formal meeting or trial
The adjour nment of the trial meant that the case would not be
settled until after the holidays.
adjour nment
Also v. adjourn
n. a list of items that need to be discussed at a meeting; a list of things
to do or vote on
agenda
Georgina asked for fire safety to be put on the agenda for the next
meeting.

n.

the act of giving permission
Sandra received appr oval from the accounting manager to attend the
convention in May.
appr oval
Also v. approve

n.

1. a system that provides time before payment is due
2. a positive amount on a financial balance sheet or invoice
3. praise or recognition for something
1. Mark purchased his new television on cr edit so that he did not
have to pay right away.
2. The invoice from the rental company showed a cr edit of $25 for
returning the equipment early.
3. Alice shared the cr edit for the job with her team since they had all
helped make the assignment a success.
cr edit
Also n. creditor; v. credit; adj. creditable

v.

to deliver something to a number of people
Pennys job at the law firm was to distr ibute incoming mail and
collect outgoing mail.
distr ibute
Also n. distribution

n.

the written record of items that were discussed or decided on at a
meeting
minutes
The minutes from last weeks meeting included details on the
marketing plan.


adj. relating to a whole country and its people
Canadas official national winter sport is ice hockey, and its
national summer sport is lacrosse.
national
Also n. nation, nationality, nationalism; adv. nationally

n.

1. call to order: official opening of a meeting
2. tidiness, neatness; peaceful harmony
3. sequence in which items are arranged
1. After the call to or der , everyone at the meeting stopped talking
and got ready to discuss the matters on the agenda.
2. When the demonstrators began breaking store windows and
damaging cars, the police stepped in to restore or der .
3. The books on the shelf were in alphabetical or der .
or der
Also n. orderliness; v. order; adj. orderly

adj.

before
Lisa found the training for her new job rather easy, as she had
already learned many of the tasks at her pr evious job.
pr evious
Also adv. previously

n.

a section of work or activity with one or more specific goals and
scheduled start and end dates
pr oject
J essica was praised for successfully managing the companys
national advertising pr oject.

n.

buying
Most large companies have a pur chasing department that is
responsible for buying all the equipment, supplies and services used
by the company.
pur chasing
Also n. purchase, purchaser; v. purchase

adj.

usual, standard
The r egular start time for the meeting is 10:00 a.m., but this week it
was changed to 2:00 p.m.
r egular
Also n. regularity; adv. regularly


v.

1. to give to someone for a decision
2. to give in, surrender, obey
1. As soon as the new position was posted, Nadias boss suggested
that she submit an application.
2. The unruly students refused to submit to the teachers discipline.
submit
Also n. submission; adj. submissive; adv. submissively

adv

with all members of the group agreeing on a decision
At their fall meeting, the members of the Social Committee decided
unanimously that the Committee would organize five events for the
following year.
unanimously
Also n. unanimity; adj. unanimous

n.

1. the act of improving the condition of a thing
2. the act of improving a persons abilities
upgr ading
1. The deck needed upgr ading, as it was broken in several places.
2. Olivia felt her skills needed upgr ading if she wanted to move
ahead in her career.


submit unanimously distr ibute r egular pr evious
appr oval agenda pr oject national minutes

1. list of things to do ________________________________
2. regarding the whole country ________________________________
3. to hand out ________________________________
4. happening before ________________________________
5. usual ________________________________
6. to hand in ________________________________
7. as one ________________________________
8. task ________________________________
9. official notes of a meeting ________________________________
10. consent ________________________________

Score /10


adjour nment upgr ading agenda pr evious pur chasing
cr edit minutes national unanimously distr ibute

1. Claire planned to give out copies of the company newsletter
after lunch on Friday.
1.________________
2. The staff voted 100 per cent in favour of giving money from its
social fund to a staff member whose child needed special
medical equipment.
2.________________
3. The judge ordered an inter r uption of the tr ial until Monday
morning at 9:00 a.m.
3.________________
4. Hector went to the store to talk to someone about impr oving his
computer.
4.________________
5. Several proposals from staff members were added to the list of
items to be discussed for next months meeting.
5.________________
6. My brother and his wife pay the amount owing on their char ge
account cards every month.
6.________________
7. The secretary was off sick, so one of the board members took the
wr itten r ecor d of the meeting.
7.________________
8. Do you watch the countr ywide news as well as the local news? 8.________________
9. Or der ing and paying for new books for the school was J oans
responsibility.
9.________________
10. The for mer manager was friendly with everyone, but not very
efficient at his job.
10._______________

Score /10


submit r egular pr evious distr ibute appr oval
pr oject upgr ading or der agenda adjour nment

1. postponement ________________________
2. improving ________________________
3. task ________________________
4. to-do list ________________________
5. permission ________________________


6. following ________________________
7. confusion ________________________
8. collect ________________________
9. occasional ________________________
10. resist ________________________

Score /10


national adjour nment or der pr evious upgr ading
cr edit distr ibute submit agenda r egular

1. withdrawal is to deposit as debit is to _______________________________
2. Ontario is to provincial as Canada is to _______________________________
3. get is to receive as hand in is to _______________________________
4. state is to statement as adjour n is to _______________________________
5. noise is to quiet as mess is to _______________________________
6. after is to next as befor e is to _______________________________
7.
weight-lifting is to strengthening as adult
education is to
_______________________________
8. unfaithful is to disloyal as usual is to _______________________________
9. email is to send as r epor t is to _______________________________
10. concert is to program as meeting is to _______________________________

Score /10


Read the text below and answer the questions that follow in complete sentences.

National Office Ser vices
Meeting Minutes

December 15
Opening:
The r egular meeting of National Office Services was called to or der at 10:15 a.m. on
December 15, in Halifax, by Gregory Green.

Present: Loretta Bartlett, J oan Scarlett, Debbie Bowring,
J ohn Francis, Sandra Farnorth, J ennifer Waldo

A. Appr oval of Agenda
The agenda was unanimously approved as distr ibuted.

B. Approval of Minutes
The minutes of the pr evious meeting were unanimously approved as distributed.

C. Open Issues
1. Skills Upgr ading: Loretta reported that the skills upgrading pr oject will begin at
the end of the month.
2. Hiring: J ohn and J oan will interview candidates for two positions.

D. New Business
1. Cr edit Cards: New employee credit cards are available at the accounting office.
2. Review of Pur chasing Policies: A number of possible changes were discussed.
Debbie is to prepare a draft document and submit it at the February meeting.
E. Agenda for Next Meeting
1. Skills Upgrading Project
2. Orientation of New Employees

Adjour nment:
The meeting was adjourned at 12:35 p.m. by Gregory Green. The next meeting will be held
at 10:15 a.m. on J anuary 15, in Halifax.

Minutes prepared by: J ennifer Waldo


Questions Lesson 21

1. Wher e and when will the next meeting be held?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. Who pr epar ed the minutes?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. When was the meeting called to or der ?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. Under what heading does r eview of pur chasing policies come?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. What ar e the agenda items for the next meeting?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



adj.

related to the organization and management of business matters
The administr ative staff met in the boardroom to discuss this years
budget.

administr ative
Also n. administration; v. administer, administrate; adv. administratively

v.

to expect that something will happen
They anticipated that there would be over 500 applicants for the
position.
anticipate
Also n. anticipation; adj. anticipated

adj.

simple, not complicated
After the interview, they tested me to evaluate my basic math skills.
basic
Also n. basics; adv. basically

n.

ability to do things and achieve results effectively
These tests are beyond the capabilities of an elementary school
student.
capability
Also adj. capable; adv. capably

n.

1. permission for something; confirmation that official conditions are
met
2. on clearance: for sale at reduced prices in order to clear out the
stock
1. In order to enter the restricted area, you will need clear ance from
security.
2. J amie saved a lot of money when she went shopping because the
items she bought were on clear ance.
clear ance
Also v. clear

v.

1. to put into action; use or employ
2. to engage in physical activity
1. Candidates for the job must be able to exer cise good judgment.
2. J ohn exer cises every morning by riding his bike to work.
exer cise
Also n. exercise

adj.

lasting for a very long time or indefinitely
Mary was offered a per manent position with the company.
per manent
Also n. permanence, permanency; adv. permanently

n.

1. stress caused by responsibilities or demands
2. exertion or force
1. Hilda changed jobs because she did not like the pr essur e of
working with strict deadlines.
2. Mike put pr essur e on his wound to stop the bleeding.
pr essur e
Also v. pressure, press


v.

result in: to cause something to happen; to bring about an outcome
Failure to pay your telephone bill could r esult in services being
disconnected.
n. outcome that happens because something else has caused it to happen
r esult
We waited until midnight to find out the election r esults.

v.

to describe something very clearly and exactly
Could you specify which date you prefer for delivery?
specify
Also n. specification; adj. specific; adv. specifically

n.

a piece of equipment used to direct telephone calls that are made to
and from a particular location
switchboar d
In 1950 Bernice worked on the switchboar d, putting telephone calls
through to company employees.

n.

1. one of the conditions of an agreement
2. a specified period of time an insurance policy is in effect, a job is
held or a politician is in office
ter m
1. The ter ms of employment state that employees must be available
to work evenings and weekends.
2. J anet was hired under contract for a six-month ter m.

v.

to send something or someone from one person, place or position to
another
Next September Kurt and his wife will be tr ansfer r ing their three
children from the local public school to a private school.
tr ansfer
Also n. transfer; adj. transferable

n.

a position, office or lease that is unfilled or unoccupied
When Leslie called this morning, the manager told her there was one
vacancy, for the position of front desk clerk.
vacancy
Also v. vacate; adj. vacant; adv. vacantly

adj.

1. effective or legal within a time limit
2. based on truth or logic
1. My passport is valid for another two years.
2. Terri made some valid points regarding the value of education.
valid
Also n. validation, validity; v. validate



Column A

Column B

1. ___ To specify your preference is to a) directing or organizing business
matters.
2. ___ If your licence is valid, it is b) the outcome of an action or
process.
3. ___ A vacancy refers to c) claim what you are entitled to.
4. ___ To exer cise your rights is to d) something that is not taken or
filled.
5. ___ An administr ative job involves e) permission to enter or to do
something.
6. ___ A r esult is f) legal and can be used until it
expires.
7. ___ If you anticipate something, you g) state clearly what you want.
8. ___ To have clear ance is to have h) expect something to happen.
9. ___ Pr essur e refers to i) a strong, coordinated, active body.
10. ___ Having good physical capabilities
means having
j) stressful demands on your time,
attention or energy.

Score /10


tr ansfer r ing specify pr essur e exer cise ter ms
clear ance basic switchboar d per manent anticipated

1. With a simple understanding of accounting, Greta was able
to do well in the training for the accounts payable position.

1.___________________
2. The couple next door were very happy with the conditions
of their rental contract.

2.___________________
3. Helena accepted a promotion and will be moving to the
head office.

3.___________________
4. The accounting manager expected a delay in the hiring
process, so he kept the temporary worker from the agency
for another month.

4.___________________
5. In the box on the right, please state which size you need.

5.___________________
6. The recent change in management has put a lot of str ain
on Beverley.

6.___________________
7. Carlos gave up his steady position at the railroad so that he
could return to school.

7.___________________
8. The snowfall was so heavy, the pilot wasnt sure he would
get per mission to land.

8.___________________
9. The young woman who started at reception last week
needs to use some discretion in what she says to the hotel
clients.

9.___________________
10. They were using the same telephone equipment that was
there when the company opened 25 years ago.

10.__________________

Score /10


clear ance r esult valid ter ms vacant
capabilities specify basic per manent pr essur e

1. conditions ________________________
2. approval ________________________
3. indicate ________________________
4. outcome ________________________
5. stress ________________________


6. complex ________________________
7. worthless ________________________
8. inabilities ________________________
9. temporary ________________________
10. occupied ________________________

Score /10


per manent switchboar d tr ansfer r ing administr ative ter ms
vacancy r esult clear ance pr essur e valid

1. bank is to financial as office is to _______________________________
2. stop is to go as r efusal is to _______________________________
3. problems are to worry as demands are to _______________________________
4. regulations are to rules as conditions are to _______________________________
5. showing is to presenting as moving is to _______________________________
6. low is to high as tempor ar y is to _______________________________
7. present is to gift as opening is to _______________________________
8. loud is to quiet as expir ed is to _______________________________
9. question is to answer as cause is to _______________________________
10. email is to computer as phone call is to _______________________________

Score /10


Read the job advertisement below and answer the questions that follow in complete
sentences.

Title: Administr ative Cler k (Telephone Oper ator / Administr ative Cler k) (NOC: 1441)

Ter ms of Employment: Per manent, Full Time, Day

Salar y: Negotiable

Anticipated Star t Date: April 15

Location: Moncton, NB (1 vacancy)

Skill Requir ements:

Education: Completion of high school
Exper ience: 1 - 2 years
Languages: Speak English, Read English, Write English
Business Equipment and Computer Applications: Windows, General office equipment,
Electronic mail, Electronic scheduler, WordPerfect, MS Word, MS Excel, Internet browser
Typing (Wor ds Per Minute): 0 - 40 wpm
Specific Skills: Maintain inventory of office supplies, Order supplies and equipment, Provide
information to staff and the general public, File documents
Secur ity and Safety: Basic security clearance
Wor k Conditions and Physical Capabilities: Work under pr essur e, Attention to detail
Tr anspor tation/Tr avel Infor mation: Valid driver's licence, Public transportation is
available
Essential Skills: Reading text, Document use, Oral communication, Working with others,
Problem solving, Critical thinking, Finding information, Computer use, Continuous learning
Other Infor mation: One year general clerical plus one year switchboar d operator experience
required. Responsible for tr ansfer r ing calls. Ability to exer cise diplomacy with incoming
calls. Provide clerical/admin support. Must obtain/hold non-sensitive security clear ance. Must
hold valid Canadian drivers licence.

Employer : XYZ

How to Apply:

Please apply for this job only in the manner specified by the employer. Failure to do so may r esult
in your application not being properly considered for the position.

By Fax: (506) 444-4444


Questions Lesson 22

1. List the computer applications you need to know for this position.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. How many wor ds per minute do you need to be able to type in this position?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. How many year s of exper ience ar e r equir ed for this position?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What happens if you dont apply for the job in the manner specified?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Name two specific skills that you need to be able to do this job.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



adv.

close to a particular number or time; not exactly
Susan lives appr oximately three kilometres from the mall.
appr oximately
Also n. approximation; v. approximate; adj. approximate

n.

on behalf of: as a representative of someone else
behalf
After his father died, J ohn handled the finances on behalf of his
mother, who was sick.

adj.

1. guaranteed by the bank
2. accredited; having a document proving that you have
successfully completed a training program
1. She needed a cer tified cheque to cover the first months rent.
2. Sherry took a course and is now a cer tified Special Education
teacher.
cer tified
Also n. certification; v. certify; adj. certifiable; adv. certifiably

n.

a person or body responsible for protecting or maintaining
something
custodian
The trust company is a custodian for its clients records and assets.
Also n. custody; adj. custodial

n.

1. an order for money to be paid by a bank, usually to another bank
2. a version of a written document that is not final and may be
revised.
dr aft
1. J ordan received a bank dr aft from the people who bought her
house.
2. I think the second dr aft of this letter is much better than the first.
Also v. draft

adj.

in a state of doing nothing
The free email account was suspended because it had been inactive
for more than 60 days.
inactive
Also n. inactivity
adj. 1. a financial document (or instrument) that can be exchanged for
an amount of money
2. something that may be discussed and changed
1. Helen knew that she had been cheated when the bank told her that
the cheque was not negotiable.
2. When Ken applied for the job, he was told the salary was fixed
and not negotiable.
negotiable
Also n. negotiation; v. negotiate


adj.

1. unsettled; not yet paid, solved or done
2. excellent; much better than the usual
1. The balance owing on that invoice has been outstanding for over
90 days.
2. After the choirs outstanding performance, the audience stood
up and applauded.
outstanding
Also adv. outstandingly

v.

1. to set, pre-arrange or dictate
2. to order medicine for a patient
1. The penalties for not paying taxes are pr escr ibed by law.
2. The doctor pr escr ibed an antibiotic for my sons throat infection.
pr escr ibe
Also n. prescription; adj. prescriptive; adv. prescriptively

adv.

prior to: before
pr ior
Pr ior to the meeting, Eleanor arranged for a caterer, set up the
projector, and made copies of the agenda.
Also adj. prior

v.

to control by a system or set of rules
You can r egulate the temperature in the room by adjusting the
thermostat.
r egulate
Also n. regulation; adj. regulatory

n.

1. in relation to: in comparison with
2. a connection with something or someone
1. Loretta looked at a map to see where she was in r elation to the
hotel.
2. She claimed that there was no r elation between her lack of sleep
and the number of errors she made.
r elation
Also n. relationship; v. relate; adj. related

v.

to have permission to act or speak for someone else
As a lawyer, Catherines job was to r epr esent her client to the best
of her ability.
r epr esent
Also n. representative, representation

adj.

describes money or property that the rightful owner has not taken
possession of
unclaimed

The police sold all of the unclaimed items at an auction.

adj.

of a value equivalent to
My parents house is wor th three times what they paid for it
because the value has gone up over time.
wor th
Also n. worth


r epr esent appr oximately outstanding r elation inactive
pr escr ibed pr ior r egulate wor th dr aft
1. connection ________________________________
2. doing nothing ________________________________
3. to write the first copy of a document ________________________________
4. value of something ________________________________
5. to control by a system or set of rules ________________________________
6. much better than usual ________________________________
7. roughly ________________________________
8. previous ________________________________
9. according to written legal guidelines ________________________________
10. to have permission to act or speak for
someone else
________________________________

Score /10


wor th in r elation to custodian pr ior outstanding
unclaimed negotiable cer tified appr oximately r epr esent
1. The bank charged a fee to have the cheque guar anteed.

1.________________
2. The appraiser told Mark and Samantha that the ring was
valued at five thousand dollars.

2.________________
3.

We worked out that the damage to our basement would cost
something like fifteen thousand dollars to repair.

3.________________
4. Eleanor had three bridal showers pr evious to her wedding. 4.________________
5.

At the end of the evening, there were four jackets that
remained unspoken for at the coat check.

5.________________
6. I was sure I had paid the unpaid balance on this account. 6.________________
7.

A bank draft is exchangeable, because it can be exchanged
for money.

7.________________
8. Larry hired a lawyer to speak for him in court. 8.________________
9.

Anna could not figure out where she was with r efer ence to
the map.

9.________________

10.

There are three trust companies in town that you can choose
from to act as guar dian of your estate.

10._______________

Score /10


appr oximately outstanding pr ior r egulated negotiable
custodian unclaimed dr aft inactive r epr esent

1. speak for ________________________
2. exchangeable ________________________
3. rough copy ________________________
4. controlled ________________________
5. guardian ________________________


6. following ________________________
7. taken ________________________
8. paid ________________________
9. exactly ________________________
10. being used ________________________

Score /10


custodian r elation wor th outstanding dr aft
pr escr ibed pr ior inactive appr oximately r egulate

1. peacemaker is to diplomat as car egiver is to __________________________
2. energetic is to lazy as busy is to __________________________
3. calculation is to exactly as estimation is to __________________________
4. votes are to popularity as assets are to __________________________
5. paid is to settled as owing is to __________________________
6. dam is to control as tr affic light is to __________________________
7. friendship is to companionship as association is to __________________________
8. after is to before as following is to __________________________
9. person is to cheque as bank is to __________________________
10. planned is to organized as dictated is to __________________________

Score /10



Bank of Canada

How much money is held at the Bank of Canada as unclaimed balances?

At the end of December 2006, appr oximately 845,000 unclaimed balances, wor th some $294 million,
were on the Banks books. Over 88% of these were under $500, r epr esenting 22% of the total value
outstanding. The oldest balance dates back to 1900.

Unclaimed Balances

An unclaimed balance is a Canadian-dollar deposit or negotiable instrument, issued or held by a
federally r egulated bank or trust company. It can be in the form of a deposit account, bank dr aft,
cer tified cheque, deposit receipt, money order, Guaranteed Investment Certificate (GIC), term deposit,
credit card balance or travellers cheque.

When there has been no owner activity in r elation to the balance for a period of 10 years and the owner
cannot be contacted by the institution holding it, the balance is turned over to the Bank of Canada,
which acts as custodian on behalf of the owner.

Notice

Following amendments that came into effect March 29, 2007, the following limits are pr escr ibed in
federal legislation.

The Bank of Canada will now hold unclaimed balances for 30 years, once they have been
inactive for 10 years at the financial institutions. Therefore, balances will now be held for a
total of 40 years pr ior to being considered abandoned once and for all.
Only balances of less than $1,000 will be lost forever after the forty-year period. Previously,
the limit was less than $500.

Adapted fromthe Bank of Canada website:
http://www.bankofcanada.ca/en/ucb/index.html


Questions Lesson 23

1. What per centage of the unclaimed balances wer e under $500?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What changes came into effect after the amendments wer e passed?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. What happens when an account has been inactive for 40 year s?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. How many unclaimed balances wer e being held by the Bank of Canada in 2006?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Name thr ee negotiable instr uments.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



v.

to succeed in doing or gaining something that requires hard work
Mark is working very hard to achieve success in the world of
finance.
achieve
Also n. achievement, achiever; adj. achievable
n. something that requires a lot of effort in order to be done
successfully and that tests a persons ability or determination
challenge
It was a challenge for Barney to finish his project on time because of
the tight deadlines.

Also v. challenge; adj. challenging

adj.

1. able to match or be better than someone or something else
2. having a strong need to win or be more successful than others
1. The companys products are competitive because they are priced
appropriately.
2. The soccer game was very competitive, since both teams wanted
to win.
competitive
Also n. competition, competitor; v. compete; adv. competitively

adv.

greatly; with noticeable effects
When they won the lottery, their financial situation changed
dr astically.
dr astically
Also adj. drastic

adj.

motivated; ambitious; having a strong need to achieve
Valerie is dr iven by a desire to attend college.
dr iven
Also n. drive; v. drive

v.

to improve the strength, worth or beauty of something
The quality of pictures on the television has been enhanced by new
technology.
enhance
Also n. enhancement

v.

to make sure that something happens
ensur e
While were away, please ensur e that the garbage is put out and the
mail is collected.

adj.

1. describes education or training received in school
2. describes serious and correct language, clothes or behaviour
1. I have completed my for mal education and I am now ready to start
my career as a librarian.
2. The dinner and dance will be for mal so you might want to rent a
tuxedo.
for mal
Also n. formality; adv. formally


n.

1. the basis of something, such as a building or an idea
2. an organization that supports and raises money for a special cause
foundation
1. Do you believe that trust is the foundation of a good relationship?
2. Damian donated his entire pay cheque to a charitable foundation.

n.

the process by which countries around the world are becoming
interconnected economically, politically, technologically and
culturally
Some say that globalization has helped reduce poverty in many
developing countries.
globalization
Also v. globalize; adj. global

n.

1. the ability to read and write
2. skill or knowledge in a particular subject
liter acy
1. Liter acy is the foundation of formal education.
2. Computer liter acy is a very important skill in today's workplace.

Also adj. literate

v.

1. to work hard to achieve or obtain something
2. to follow or chase
1. J oe would like to pur sue a career that involves working with
animals.
2. The police pur sued the speeding vehicle and arrested the driver.
pur sue
Also n. pursuer, pursuit; adj. pursuable

v. 1. to relate to or describe
2. to direct someone or something to a place, person or thing
1. The first comment r efer s to the new regulations proposed last
week.
2. Her doctor r efer r ed her to a specialist to determine the cause of
the rash.
r efer
Also n. referral, reference

v. to react with words or actions to something that has been said or
done
Tammy didnt r espond to my telephone call, so I assume her brother
didnt give her my message.
r espond
Also n. response, respondent

n.

1. a process or invention arising from applied science and designed
for dealing with a particular task or problem
2. the activity or study of using scientific knowledge for practical
purposes
1. There have been great advances in word-processing technology
since the days of the manual typewriter.
2. Technology has improved the way that the company does
business, because everything is much more efficient now.
technology
Also n. technologist; adj. technological; adv. technologically


competitive ensur e for mal enhance pur sue
technology r efer challenge liter acy achieve

1. able to match or be better than others ________________________________
2. to send a person to someone else for
information or help

________________________________
3. a type of education obtained at a school ________________________________
4. the ability to read and write ________________________________
5. to strive for something ________________________________
6. knowledge, equipment and methods that are
used in science and industry

________________________________
7. to make sure something takes place ________________________________
8. an invitation to try something hard ________________________________
9. to make something better than it was ________________________________
10. to gain through hard work ________________________________

Score /10


globalization r espond achieve liter acy dr astically
dr iven pur sue technology foundation challenge

1. Wor ld-wide economic and tr ade activity has had a large
impact on industry in Canada.

1.___________________
2. Garth refused to r eply to the accusations that he had let the
team down on purpose.

2.___________________
3. All three of the children in that family were motivated to
succeed.

3.___________________
4. The price on the house they wanted had been gr eatly
reduced.

4.___________________
5. Gloria has the talent and desire to go after a career in design.

5.___________________
6. Computers and other kinds of communications tools have
been a major force behind globalization.

6.___________________
7. Tammys goal was to attain a higher mark in engineering
than her brother.

7.___________________
8. Educators believe that phonics, or sounding words out, is the
basis of an effective reading program.

8.___________________

9. Computer know-how is necessary in todays economy.

9.___________________

10. Dar e yourself and there will be rewards.

10.__________________

Score /10


pur sue r espond foundation technology competitive
achieve enhance dr astically dr iven challenge

1. chase after ________________________
2. improve ________________________
3. test ________________________
4. basis ________________________
5. machinery ________________________


6. slightly ________________________
7. fail at ________________________
8. ignore ________________________
9. cooperative ________________________
10. unmotivated ________________________

Score /10


globalization achieve dr astically pur sue for mal
enhance dr iven foundation technology r espond

1. study is to train as wor k towar d is to ____________________________
2. calmly is to frantically as moder ately is to ____________________________
3. support is to encourage as accomplish is to ____________________________
4. minor is to important as casual is to ____________________________
5. enquire is to ask as answer is to ____________________________
6. animal is to biology as computer is to ____________________________
7. focus is to attention as gr oundwor k is to ____________________________
8. exercise is to tone as r emodel is to ____________________________
9. separated is to isolation as connected is to ____________________________
10. contentment is to satisfied as ambition is to ____________________________

Score /10



Globalization and new technologies have dr astically changed the
workplace. The following article talks about the importance of
education and continuous learning.

Wor kplace Liter acy
In the new economy, where jobs are dr iven by technology and information, lifelong learning
is key to ensur ing that Canada continues to be productive, globally competitive and
economically secure. The countrys success in the knowledge-based economy depends on the
ability of its workforce to r espond to new challenges and pur sue lifelong learning
opportunities.

Literacy has become an important issue for business and labour. Workplace literacy r efer s to
the essential skills that people need at work, such as reading, writing and numeracy. It also
includes critical thinking and problem solving. Canadians with strong literacy skills have
better paying jobs and are less likely to become unemployed than those with lower literacy
levels. The opportunity to use literacy skills on the job can actually help people maintain and
enhance these skills, long after they have completed their for mal education.

In the knowledge-based economy, Canadas success depends on the ability of its workforce to
respond to new challenges. This is a national challenge that no single government can deal
with alone. To achieve this goal, we must continue to work together with other governments,
literacy partners and business and labour groups, to strengthen literacy and other essential
skills that are the foundation of lifelong learning.


Questions Lesson 24

1. Explain what liter acy means in this ar ticle.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. What does Canadas success depend on?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

3. Why is lifelong lear ning impor tant for Canada?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

4. What advantages do Canadians with high liter acy skills have over those with lower
liter acy skills?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

5. Accor ding to the ar ticle, is Canada globally competitive?

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Score /10

Total Score /50



1 2
3 4 5
6 7
8 9
10 11
12 13 14
15
16 17
18
19 20
21
22
23
24

ACROSS
1. antonym for cooperative
3. to direct someone to another place
7. having a strong desire to succeed
8. describes a financial document that
can be exchanged for money
9. to make sure something happens
12. to answer; to reply
16. expected to happen
19. unoccupied position
20. antonym for exactly
21. synonym for hand in
22. to make something better than it was
23. list of items that need to be talked
about at a meeting
24. to deliver something to a number of
people

DOWN
2. antonym for temporary
4. to explain something clearly and exactly
5. by all members of a group, with no one
disagreeing
6. happening at a set time or working in a
normal way
10. for the benefit of some else: on their
_______
11. responsibility and stress
14. written order for money that is paid by a
bank, usually to another bank
15. pause, rest or delay during a formal meeting
or trial
17. guardian of someone else's assets
18. legal or not expired


Unit 6 Wor d List


1. achieve (24) 31. negotiable (23)
2. adjournment (21) 32. order (21)
3. administrative (22) 33. outstanding (23)
4. agenda (21) 34. permanent (22)
5. anticipate (22) 35. prescribe (23)
6. approval (21) 36. pressure (22)
7. approximately (23) 37. previous (21)
8. basic (22) 38. prior (23)
9. behalf (23) 39. project (21)
10. capability (22) 40. purchasing (21)
11. certified (23) 41. pursue (24)
12. challenge (24) 42. refer (24)
13. clearance (22) 43. regular (21)
14. competitive (24) 44. regulate (23)
15. credit (21) 45. relation (23)
16. custodian (23) 46. represent (23)
17. distribute (21) 47. respond (24)
18. draft (23) 48. result (22)
19. drastically (24) 49. specify (22)
20. driven (24) 50. submit (21)
21. enhance (24) 51. switchboard (22)
22. ensure (24) 52. technology (24)
23. exercise (22) 53. term (22)
24. formal (24) 54. transfer (22)
25. foundation (24) 55. unanimously (21)
26. globalization (24) 56. unclaimed (23)
27. inactive (23) 57. upgrading (21)
28. literacy (24) 58. vacancy (22)
29. minutes (21) 59. valid (22)
30. national (21) 60. worth (23)

232 | Vocabulary Building Workbook: Answer Key

Answer Key


Lesson 1 Answer s Unit 1
1. continuous 2. focused 3. manuscript 4. quality 5. investing
6. contribute 7. performance 8. essential 9. confident 10. fascinated
B/ Using the Right Wor d
1. career 2. quality 3. performance 4. fascinated 5. sponsored
6. skills 7. numeracy 8. oral 9. focused 10. confident
C/ Relating Meanings
1. d 2. d 3. b 4. a 5. d
6. c 7. b 8. a 9. c 10. c
D/ Analyzing and Compar ing Wor ds
1. career 2. continuous 3. confident 4. oral 5. fascinated
6. numeracy 7. essential 8. focused 9. sponsor 10. skills
E/ Compr ehension

1. Essential Skills can help people carry out different tasks, provide a starting point for
learning other skills, and help them adjust to change and get better jobs.
2. After she finished upgrading, Anne helped write a historical manuscript about the building
she worked in.
3. Anne now works for a major food company.
4. As part of a continuous learning program, Anne completed her GED and obtained a
certificate from the American Society for Quality.
5. Anne was given the job because she had experience and was a quick learner.


1. g 2. h 3. i 4. a 5. j
6. f 7. c 8. b 9. e 10. d
1. urgent 2. option 3. recycle 4. contact 5. business
6. competition 7. quote 8. review 9. facsimile 10. reply
1. facsimile 2. review 3. comment 4. option 5. business
6. reply 7. obtain 8. urgent 9. contact 10. receive
1. reinvest 2. review 3. refocus 4. recycle 5. reconnect
E/ Compr ehension
1. There are two pages being sent including the cover sheet.
2. George received a quote from Bobs competitor.
3. If George wanted an immediate reply he would check mark the Urgent box.
4. The facsimile is being sent to Bob Davis at A Paper Company.
5. George should have check marked Please Review, Please Reply or Please Comment.


A/ Matching Meanings Myster y Wor d: Initiative
1. attitude 2. organization 3. professional 4. support 5. gossip
6. mutual 7. dramatics 8. diplomat 9. positive 10. success
1. key 2. environment 3. reliable 4. positive 5. encourage
6. initiative 7. diplomat 8. attitude 9. mutual 10. support
1. c 2. b 3. b 4. d 5. c
6. d 7. d 8. c 9. a 10. b
1. gossip 2. organization 3. reliable 4. initiative 5. support
6. attitude 7. key 8. dramatics 9. success 10. mutual
E/ Compr ehension
1. When you show initiative you act without begin told. You do something that needs to be
done without waiting to be told.
2. Mutual respect is key to a healthy work environment because everyone gets along better
and as a result work is completed more effectively and efficiently.
3. If you mentioned any two of the following, your answer is correct: You can be a team
player by supporting and encouraging others, being positive, respecting others, never
gossiping, being diplomatic, taking initiative, being reliable, or acting professionally.
4. When you are reliable in the workplace, people can count on you to get the job done
quickly and correctly.
5. You can be a diplomat in the workplace by being calm and tactful when speaking to the
people who share your workspace or workplace.


1. confirm 2. excess 3. available 4. asset 5. reservation
6. orientation 7. statutory 8. fare 9. knowledge 10. fluent
1. apply 2. available 3. asset 4. knowledge 5. confirm
6. flexible 7. fluent 8. candidate 9. offer 10. orientation
1. a, c 2. a, b, c 3. a, d 4. a, b, c 5. a, b, c, d
6. a 7. a, b, c 8. a, c 9. a, b, c, d 10. a, b, d
1. organization 2. orientation 3. reservation 4. confirmation 5. application
6. fare 7. asset 8. fare 9. available 10. flexible
E/ Compr ehension
1. A counter agent must be able to lift 18 kilograms.
2. A high school education is required to be hired as a counter agent with Via Rail.
3. If you mentioned any three of the following, your answer is correct: A Via Rail counter
agent is responsible for: 1) storing excess baggage, 2) confirming reservations, 3) applying
storage tags, 4) providing train and fare information, 5) offering excellent customer service,
6) selling tickets, 7) balancing daily ticket sales.
4. The training program for new employees is five weeks.
5. English and French are the two languages required for a position as a counter agent with
Via Rail.



1
E
N
V
2
S I
P
3
C A R
4
E E R
5
P R O F E S S I O N A L
O N O
6
C O N F
7
I R M
8
F O C U S E D N
9
C
S N O M O
O I
10
Q U
11
S
12
D E N
13
C
R T U R U
14
O R I E N T A T I O N
15
A
E I
16
B A L A N C E P T I N V
D A L G C L N T A
17
C T I E E O U R I
18
C O N F I D
19
E N T S M
20
K O I L
M V X Y
21
F A S C I N A T E D U B A
22
O M E C T Y S U B
23
U R G E N T
24
E S S E N T I A L T L
A N S
25
K N O W L E D G E
L T S

ACROSS

3. lifes work
5. athlete who plays for money
6. to show to be true
8. centred on a particular purpose
14. information session and/or tour
16. to make sure the financial figures
match
18. antonym for uncertain
21. enchanted, interested
23. requiring immediate attention
24. crucial; necessary
25. facts, figures or data that have been
learned

DOWN

1. surroundings
2. supported by a backer
4. to build up someone's confidence
7. self-driven action
9. prolonged for a period of time
10. positive or negative characteristic
11. antonym for failure
12. tactful ambassador
13. to supply or donate
15. accessible, ready
17. to give an opinion
19. more than what is needed
20. fundamental; chief, main
22. aloud


1. h 2. a 3. g 4. i 5. b
6. j 7. c 8. d 9. e 10. f
1. maintain 2. description 3. current 4. federal 5. notice
6. prompt 7. disregard 8. delay 9. appreciate 10. statement
1. stock 2. statement 3. appreciate 4. delay 5. enquiry
6. disregard 7. maintain 8. remittance 9. current 10. prompt
1. delay 2. current 3. prompt 4. remittance 5. disregard
6. enquiry 7. statement 8. maintain 9. back
ordered
10. appreciate
E/ Compr ehension
1. The statement date is J anuary 10, 2009.
2. The statement is being sent to the Federal Government.
3. Positive and courteous language is demonstrated by the use of the following words and
statements: Thank you for your business, Please disregard, Your prompt payment
is appreciated and Please direct all enquiries to.
4. The back ordered items are now in stock and will be shipped with the next regular order.
5. The last invoice the customer was sent was dated December 3, 2008.


1. primary 2. institution 3. security 4. vital 5. correctional
6. mission 7. diploma 8. offender 9. thrive 10. fulfillment
1. vital 2. society 3. diploma 4. institution 5. fulfillment
6. motivation 7. mission 8. in-depth 9. primary 10. thrive
1. d 2. b 3. c 4. d 5. b
6. d 7. c 8. a 9. d 10. c
1. repossess
- to take back
2. reoffend
- to break the
law again
3. institution 4. motivation 5. reintegration
6. primary 7. vital 8. motivation 9. offender 10. thrive
E/ Compr ehension
1. The correctional officer is an offenders primary contact.
2. The correctional officers in-depth knowledge of an offenders personality and behaviour is
vital to the security of the institution.
3. A high school diploma and experience dealing with the public are two job requirements
that are stated in the job description; belief in the values of the organization, flexibility,
teamwork, motivation and ability to thrive in a demanding work environment are also
important.
4. Understanding and trust between the correctional officer and offender is essential to the
successful reintegration of the offender into society.
5. A secondary school diploma is required to be a correctional officer.


1. volume 2. profile 3. collate 4. detailed 5. function
6. alternative 7. secondary 8. determine 9. effective 10. efficient
1. function 2. efficient 3. volume 4. photocopy 5. inventory
6. detailed 7. collate 8. determine 9. effective 10. instructions
1. a, b, d 2. a, b, c 3. a, c, d 4. a, b, c 5. a, b, c, d
6. a, b 7. a, c 8. a, c 9. a, b, c, d 10. a, c
1. secondary 2. efficient 3. collate 4. completion 5. sort
6. inventory 7. profile 8. effective 9. instructions 10. alternative
E/ Compr ehension
1. The NOC number for a Photocopy Machine Operator is 9471.
2. Any of the following would be an appropriate answer: understand and carry out detailed
instructions, handle high volume periods efficiently and effectively, determine inventory
and order supplies, clean machines and sort and collate papers.
3. High volume periods are times when it is really busy and a lot of photocopying is being
done.
4. It is important to determine inventory because you do not want to run out of supplies.
5. To be a photocopy machine operator, you must have completed at least two years of
secondary school; an alternative approved by the Public Service Commission (PSC) is also
acceptable.


1. attach 2. employment 3. goal 4. document 5. rsum
6. applicable 7. continue 8. polite 9. deadline 10. directions
1. document(s) 2. applicable 3. continue 4. directions 5. information
6. attach 7. provide 8. deadline 9. polite 10. goal
1. b, c, d 2. a, b, c 3. a, c 4. b, d 5. a, b, c, d
6. a, c, d 7. a, c 8. a, b, c, d 9. a, b, c, d 10. a, b, d
1. employment 2. goal 3. attach 4. deadline 5. applicable
6. directions 7. document 8. continue 9. polite 10. provide
E/ Compr ehension
1. N/A means not applicable. It should be used on forms to show that you have seen the
question, but it does not apply to you.
2. Someone applying for a job may be asked to provide their Social Insurance Number (SIN).
3. If your application looks messy, you should ask for another one and rewrite your
information.
4. Another name for unpaid work is volunteer work. It can help you to get paid employment
by giving you skills, experience, references, and networking contacts.
5. You can follow up with employers by calling to confirm that they have received your
application.



1
F
E
D
2
A P P R E C I A T
3
E
P R M
4
D
P A P
5
I N V E N T O R Y
L L L N L
I
6
P
7
G O A L V A
8
D
9
I P L O M A
C R Y
10
V O Y N
A
11
S O
12
S M
13
N O T I C E
14
D I S R E G A
15
R D
B O M T E L C T E
L C P A N U E R S
E
16
I N S T I T U T I 0 N
17
V O L U M E U
E E T C M
T M
18
E F F I C I E N T E
Y E E I
N
19
P R I M A R Y
20
P O L I T E
21
A L T E R N A T I V E N
S

ACROSS
2. to like something and be thankful for
it
5. merchandise on hand
7. aim or purpose
8. official document proving education
13. written announcement
14. to ignore something or someone
16. prison or school, for example
17. number or amount of something
18. accomplishing something using time
and energy wisely
19. describes something that happens first
or is the main or most important thing
20. showing good manners
21. different possible choice

DOWN
1. central, as in government
2. affecting or relating to something
or someone
3. when someone is paid to work for a
person or company
4. to cause something to take longer
than planned
5. bill for goods or services provided
6. quick and on time
9. detailed information on how to do
something
10. someone who offers to do
something
11. people in general, as a large
organized group
12. formal oral or written message
15. document describing your
education and work experience


A/ Matching Meanings Myster y Sentence: A good employee should be punctual.
1. degradable 2. chemist 3. experimenting 4. consumers 5. concerned
6. production 7. solution 8. issued 9. material 10. landfill
1. patent 2. issued 3. polyethylene 4. chemist 5. decomposes
6. plant 7. consumers 8. roughly 9. experimenting 10. solution
1. a, b, c, d 2. a 3. a, c, d 4. b, c 5. a, b, c, d
6. b, c 7. a, b, c 8. a, b, c, d 9. a 10. b, d
1. polytechnical 2. polyglot 3. polygraph 4. polygon 5. polyethylene
E/ Compr ehension
1. Harry Wasylyk is credited with inventing plastic garbage bags.
2. The first bags were produced in Harry Wasylyks kitchen.
3. Union Carbide bought Wasylyks business and began producing garbage bags on a large
scale.
4. Larry Hanson and Frank Plomp were also working on the invention around the same time.
5. Dr. Guillet developed a kind of plastic that decomposes in direct sunlight.


1. i 2. f 3. e 4. c 5. h
6. a 7. b 8. d 9. j 10. g
1. receptionist 2. request 3. extremely 4. courteous 5. manner
6. schedule 7. financial 8. files 9. management 10. commended
1. b, c 2. a, b, d 3. a, b, c 4. a, d 5. c
6. a, b, c 7. a, b, c, d 8. b, c 9. a, b, c, d 10. a, b, c
1. receptionist 2. dozen 3. commend 4. management 5. rare
6. request 7. chairperson 8. pioneer 9. file 10. financial
E/ Compr ehension
1. The first sentence, I wish to commend your receptionist, tells you the purpose of the
letter.
2. Mr. Days development company is located at 516 West Crescent, Winnipeg, Manitoba.
3. Nancy Carver is an asset to ABC Accounting because she handled matters in a
professional and courteous manner.
4. I would say this is both a good news and a bad news letter. It is good news because
someone is doing her job really well and bad news because someone else is possibly doing
a poor job.
5. Mr. Day ends the letter on a positive note by saying that he will continue to do business
with ABC Accounting Limited in the future.


1. a 2. c 3. b 4. c 5. a
6. a 7. b 8. d 9. b 10. a
1. strengths 2. adventure 3. avoid 4. identify 5. opinion
6. situation 7. pride 8. belief 9. opportunity 10. value
1. a, b, c, d 2. a, d 3. c, d 4. a, b, d 5. a, b, c, d
6. a, d 7. b, c, d 8. a, b, c 9. b, c 10. a, b, c, d
1 2 3 4
a. values
b. beliefs
c. opinions
a. opinion
b. attitude
a. weakness
b. limitation
a. satisfaction
b. self-
importance
c. self-respect
E/ Compr ehension
1. It is important to be on time when meeting a networking contact because that person has
set aside time to talk to you and help you.
2. Attitude is just as important as skills and knowledge when it comes to finding and keeping
a job.
3. If you want to have a positive attitude you should avoid using quick fixes as solutions to
problems.
4. You know that you have learned from your mistakes when you are faced with a similar
situation and you approach it differently than you did originally.
5. It is important to know your strengths so that you can be confident and able to explain
your strengths to a possible employer.


1. implying 2. reporting 3. minimum 4. hospitality 5. attendant
6. accreditation 7. communication 8. client 9. guarantee 10. responsibility
1. period 2. extended 3. responsibility 4. according to 5. guaranteed
6. reported 7. communication 8. board 9. hospitality 10. tourism
1. a, b, c, d 2. a, b, c, d 3. b, c 4. c, d 5. a, b, c, d
6. a, b, c, d 7. a, b, c 8. a, b, c 9. a, c, d 10. a, b, c, d
1. board 2. responsibility 3. board 4. period 5. board
6. responsibility 7. board 8. period 9. period 10. board
E/ Compr ehension
1. There are no guaranteed hours. You indicate when you are available (on the spare board)
and are called in when needed. You must be willing to work various hours: days, nights,
evenings, weekends and statutory holidays.
2. You must have a high school diploma. Accreditation from a tourism and hospitality
program is an asset.
3. People who use VIA trains are referred to as clients and passengers.
4. If you mentioned any four of the following, your answer is correct: offering great
customer service, helping passengers board the train and carry their luggage, serving
drinks and meals, preparing rooms in the sleeper car and performing cleaning duties.
5. Service attendants on VIA trains need to be fluently bilingual in English and French.



1
R O U G H L Y
2
I S S U E
P
3
M
4
I N I M U M
5
A
6
C O N S U M E R
7
R
M V R E
8
P R
9
O D U C T I O N T C
10
I
L P I I
11
G
12
V A L U E S D
Y I
13
D
14
A D V E N T U R E P E
N O G A
15
S O L U T I O N
I Z R I T
16
C O M M E N D A O I
N N
17
C O M M U N I C A T I O N F
T I Y
18
F I L E S
E
19
C O U R T E O U S

ACROSS

1. approximately
2. to give something out officially
3. antonym of maximum
6. person who buys or uses a product or
service
8. process of making something
12. principles and beliefs a person thinks
are important
14. exciting experience or journey
16. to praise or congratulate
17. exchange of information
18. papers in a folder
19. synonym for polite
DOWN

1. giving information about
something that has happened
4. to suggest something without
actually saying it
5. to stay away from something or
someone
7. employee who greets visitors and
answers the telephone
9. someone's personal view of
something or someone
10. synonym for recognize
11. promise that the quality of
something is very good
13. twelve items


A/ Matching Meanings Myster y Wor d: Penicillin
1. prescription 2. receipt 3. sanitary 4. syringe 5. discount
6. narcotic 7. sterile 8. surgical 9. pandemic 10. economy
1. pandemic 2. sterile 3. prescription 4. penicillin 5. quantities
6. sanitary 7. method 8. economy 9. disposable 10. receipt
1. a, b, c 2. a 3. a 4. a, b, c, d 5. d
6. a, b, c, d 7. discount 8. narcotic 9. prescription 10. disposable
1. economical 2. economically 3. economy 4. economics 5. economize
E/ Compr ehension
1. The customer on the sales receipt is Gordon Flowers Medical Store at 690 Compton Road,
Etobicoke, Ontario, J 5P 4N9
2. The name of the company providing the supplies is Central Medical Supply Limited.
3. The date of the sales receipt is March 29, 2009
4. One unit of surgical tape costs $10.00
5. The subtotal is $5399.80.


1. magnet 2. contemporary 3. champion 4. debate 5. bridge
6. satisfy 7. affect 8. constituency 9. contribution 10. policy
1. constituency 2. Parliament 3. contemporary 4. debate 5. championed
6. array 7. implemented 8. contribution 9. region 10. magnet
1. a, c, d 2. a, b, c, d 3. a, c, d 4. a, d 5. a, b, c, d
6. c, d 7. a, b, c, d 8. a, b, d 9. a, b, c 10. a, b, c
1. implement 2. parliament 3. satisfy 4. region 5. cause
6. contribution 7. champion 8. array 9. bridge 10. contemporary
E/ Compr ehension
1. In the House of Commons Chamber MPs debate current issues that can affect all
Canadians.
2. MPs have offices on Parliament Hill and in their constituencies.
3. The main roles of an MP are to debate contemporary issues, meet with people to discuss
issues, champion causes, develop and implement national policies and help people.
4. To champion causes means to help with or support things that you believe are important.
5. The MPs themselves determine whether they are satisfied with their contributions and
have made a difference. In addition, by re-electing them or voting them out of office the
people in their constituencies tell them whether they have done a good job.


1. h 2. d 3. e 4. b 5. g
6. a 7. f 8. i 9. j 10. c
1. justify 2. persuade 3. modify 4. estimate 5. analysis
6. integrate 7. schematic 8. facilitate 9. calculation 10. assembly
1. a, b, d 2. a, b 3. a, b, c, d 4. a, c, d 5. a, b, c, d
6. a 7. a, b, c 8. a, b, c, d 9. a, b, c, d 10. a, c, d
1. scan 2. calculation 3. integrate 4. critique 5. justify
6. analysis 7. modify 8. attachment 9. persuade 10. facilitate
E/ Compr ehension
1. You may read to gather information, grasp overall meaning, understand, learn, critique or
evaluate.
2. Numeracy is the Essential Skill that includes measuring and estimating.
3. The Essential Skills being used to complete this lesson are reading (to understand),
thinking (problem solving, use of memory, finding information) and document use (to fill
in the answers on the form). Note: If you are doing this exercise on a computer, you can
add computer use.
4. Using multiple sources means looking in more than one place for information. You could
check books, the Internet, newspapers, magazines, videos, etc.
5. Thinking is the Essential Skill that includes decision making and organizing.


1. bookkeeping 2. manual 3. ledger 4. payroll 5. entries
6. journal 7. requirements 8. utility 9. sector 10. transaction
1. bookkeeping 2. transactions 3. accounts 4. journal 5. payroll
6. general 7. ledger 8. reconcile 9. manual 10. statistical
1. a, b, c 2. a, d 3. a, b, c 4. a, c, d 5. b, c, d
6. a, b, c 7. a, b, c, d 8. a, b, c 9. a, b, d 10. a, c, d
1. reconcile 2. general 3. bookkeeping 4. manual 5. statistical
6. sector 7. utility 8. transaction 9. journal 10. post
E/ Compr ehension
1. If you mentioned any three of the following, your answer is correct: post journal entries
and reconcile accounts; maintain general ledgers and prepare financial statements;
calculate and prepare cheques for payrolls and for utility, tax and other bills; complete and
submit tax forms, workers' compensation forms, pension contribution forms and other
government documents; prepare tax returns; prepare other statistical, financial and
accounting reports.
2. Bookkeepers are employed throughout the private and public sectors, or they may be self-
employed.
3. The two types of bookkeeping systems referred to are manual and computerized
bookkeeping.
4. The government forms might include tax forms, workers' compensation forms and pension
contribution forms.
5. A bookkeeper might receive bills for utilities such as water, electricity and natural gas.



1
S T A T I
2
S T I C A
3
L
4
A N A L Y S
5
I S U K E
N B I
6
C D
7
P T T M O G
8
S
9
A F F E C T O N E
10
R C N G T
11
S
12
S A N I T A R Y
13
M E T H O D R
14
J A Y C E S
C E E
15
M A N U A L N A M
O M M T S T N P
N A I E T H O
C T C
16
I M P L E M E N T R
I I F S A
L C
17
A R R A Y I
18
P A Y R O L L
E Z Y
E

ACROSS

1. kind of information presented using
numbers
4. detailed study or examination of
something
9. to have an influence on
12. extremely clean
13. way of doing something
15. done by hand
16. to put into practice
17. group of things displayed in an
attractive way
18. list of employees and how much each
earns
DOWN

1. amount before the final total
2. to read something very quickly to
determine the subject
3. record books for bookkeepers
5. to become part of a group
6. synonym for modern
7. deadly disease or illness that
spreads around the world
8. drawn to show how something
looks and works
10. to make agree
11. to combine ideas or information
into a new whole
12. to read through something quickly
to find a piece of information
14. to give a good reason for
something


1. attention 2. depart 3. frequently 4. retrieve 5. cooperation
6. in advance 7. prepare 8. accommodate 9. memorandum 10. regarding
1. department 2. retrieve 3. attention 4. clerk 5. advance
6. regarding 7. depart 8. prepare 9. cooperation 10. appropriate
1. lawyer 2. escape 3. offer 4. giving orders 5. facts
6. difficult 7. reply 8. announce 9. gas attendant 10. contrary to
1. procedure 2. cooperation 3. accommodate 4. memorandum 5. clerk
6. depart 7. attention 8. frequently 9. advance 10. retrieve
E/ Compr ehension
1. The administrative staff is made up of bookkeepers, secretaries and file clerks.
2. The shortened form of the word is memorandum Is memo.
3. The memorandum is regarding attendance.
4. J ennifer Waldo is focusing on the clerical department because it has been reported to her
that attendance is becoming an issue.
5. A staff member who needs to leave early must let the team leader know a few days before.


1. briefly 2. c.c. 3. head 4. inbox 5. prioritize
6. addressee 7. humorous 8. discreet 9. develop 10. practice
1. head 2. practice 3. inbox 4. humorous 5. prioritize
6. forwarded 7. c.c. 8. developed 9. conducted 10. tone
1. b, c 2. b 3. b, c, d 4. a, b, c, d 5. a, b
6. b, c, d 7. a, b 8. a, c, d 9. b, c, d 10. a, b, d
1. addressee 2. courier 3. practice 4. inbox 5. discreet
6. briefly 7. develop 8. forward 9. humorous 10. head
E/ Compr ehension
1. Don Director is receiving a copy of this email. (His name is in the Cc line.)
2. If you mentioned any two of the following, your answer is correct: Make good use of the
subject line, target your message, click on Reply instead of Reply to all, watch your
tone, be discreet, use a full signature block when sending an email to someone outside the
company.
3. It is important to include your contact information when sending an email so that
recipients won't have to look it up if they want to send you something by fax or courier or
call you on the phone.
4. To help recipients prioritize, you can briefly state the subject of the email; if the matter is
urgent or you need them to take action, you can tell them that as well.
5. You should be careful what you say in emails because you never know who could end up
reading them.


1. proficient 2. rigorous 3. official 4. fierce 5. demonstrate
6. coveted 7. dedicated 8. discipline 9. expand 10. multiple
1. astronaut 2. multiple 3. aviation 4. fierce 5. rigorous
6. proficient 7. coveted 8. dedicated 9. demonstrate 10. select
1. a, b, c 2. a, b, c, d 3. b 4. a, b, d 5. a, b, c, d
6. a, c, d 7. a, b, d 8. a, b, c 9. a, b, c, d 10. a, c, d
1. aviation 2. degree 3. preferably 4. coveted 5. expand
6. rigorous 7. multiple 8. select 9. official 10. proficient
E/ Compr ehension
1. Degrees in medicine, science and/or engineering are required to become an astronaut.
2. Optional skills include skydiving, scuba diving and piloting aircraft.
3. Astronauts must maintain their physical fitness.
4. The competition is fierce because there are few positions available and many people are
interested in space travel.
5. Astronauts must undergo continuous and rigorous training.


1. j 2. e 3. c 4. h 5. g
6. i 7. f 8. d 9. a 10. b
1. teller 2. valuables 3. supervise 4. establishments 5. enforce
6. patrol 7. vandalism 8. coordinated 9. automated 10. access
1. a 2. a, b, c 3. c, d 4. a, b, c 5. a, b, c
6. a, c, d 7. a, b 8. d 9. a, d 10. c
1. supervise,
manage, S
2. industrial,
residential, A
3. vandalism,
restoration, A
4. access,
admittance, S
5. automated,
computerized, S
1. automated 2. autograph 3. automobile 4. automatic 5. autobiography
E/ Compr ehension
1. The main duties of security guards are guarding property against theft and vandalism,
controlling access to establishments, maintaining order and enforcing regulations at public
events and within establishments.
2. Guards are employed by private security agencies, retail stores, industries, museums and
other establishments.
3. They control access to establishments so that people can be checked as they enter or exit.
They can restrict people from an area if they dont have a pass. They can tell visitors
where they can or cannot go.
4. They guard against theft, shoplifting, fire and vandalism. They could maintain order and
do security checks at airports.
5. Security guards would supervise and coordinate the activities of other security guards.



1
M
2
O C C U P A T I O N
3
C
L
4
C O V E T E D
5
V
6
P R A C T I C E O
7
A A I R
8
D
C L
9
P R O D U C E
10
D E G R E E
C U L I M
O A
11
A G E N
12
C Y N O
M B C L
13
A A N
M L
14
S C E S T S
15
P R O C E D U R E S
16
R E T R I E V E T
A D S P S K R R
T A E S O A
R T R
17
I N B O X T
O E V A E
L I
18
F R E Q U E N T L Y
S T
E

ACROSS

2. a person's job
4. desired by many
6. way of doing things
9. to make or manufacture
10. qualification of a university graduate
11. a business that offers a service to a
person or another business
15. series of actions done in a certain order
or manner
16. to get something back
17. place where emails are received
18. often

DOWN

1. more than one
3. synonym for organize
5. items that are worth a lot of money
7. find ways to help
8. synonym for show
11. to give someone permission to
what they need
12. an employee who keeps records
13. someone who travels in space
14. to direct and oversee
15. to guard an area


1. agenda 2. national 3. distribute 4. previous 5. regular
6. submit 7. unanimously 8. project 9. minutes 10. approval
1. distribute 2. unanimously 3. adjournment 4. upgrading 5. agenda
6. credit 7. minutes 8. national 9. purchasing 10. previous
1. adjournment 2. upgrading 3. project 4. agenda 5. approval
6. previous 7. order 8. distribute 9. regular 10. submit
1. credit 2. national 3. submit 4. adjournment 5. order
6. previous 7. upgrading 8. regular 9. distribute 10. agenda
E/ Compr ehension
1. The next meeting will be held at 10:15 a.m. on J anuary 15, in Halifax.
2. J ennifer Waldo prepared the minutes.
3. The meeting was called to order at 10:15 a.m. on December 15, in Halifax.
4. Review of purchasing policies is under the heading New Business.
5. The agenda items for the next meeting are Skills Upgrading Project and Orientation of
New Employees.


1. g 2. f 3. d 4. c 5. a
6. b 7. h 8. e 9. j 10. i
1. basic 2. terms 3. transferring 4. anticipated 5. specify
6. pressure 7. permanent 8. clearance 9. exercise 10. switchboard
1. terms 2. clearance 3. specify 4. result 5. pressure
6. basic 7. valid 8. capabilities 9. permanent 10. vacant
1. administrative 2. clearance 3. pressure 4. terms 5. transferring
6. permanent 7. vacancy 8. valid 9. result 10. switchboard
E/ Compr ehension
1. For this position the computer applications you need to know are Windows, electronic
mail, electronic scheduler, WordPerfect, MS Word, MS Excel and Internet browser.
2. In this position, you need to be able to type 0-40 words per minute.
3. The employer is looking for one to two years of experience for this position.
4. Failure to apply for the position in the manner specified could result in your application
not being properly considered for the position.
5. If you mentioned any two of the following, your answer is correct: maintain inventory of
office supplies, order supplies and equipment, provide information to staff and the general
public, file documents.


1. relation 2. inactive 3. draft 4. worth 5. regulate
6. outstanding 7. approximately 8. prior 9. prescribed 10. represent
1. certified 2. worth 3. approximately 4. prior 5. unclaimed
6. outstanding 7. negotiable 8. represent 9. in relation to 10. custodian
1. represent 2. negotiable 3. draft 4. regulated 5. custodian
6. prior 7. unclaimed 8. outstanding 9. approximately 10. inactive
1. custodian 2. inactive 3. approximately 4. worth 5. outstanding
6. regulate 7. relation 8. prior 9. draft 10. prescribed
E/ Compr ehension
1. Balances under $500 made up 88% of the number of balances.
2. The amendments changed the policy so that the Bank of Canada now holds unclaimed
balances for 30 years, once the accounts have been inactive for 10 years. Therefore,
balances will now be held for a total of 40 years prior to being considered abandoned once
and for all. Only balances of less than $1,000 will be lost forever after the 40-year period.
3. When an account with less than $1,000 has been inactive for 40 years the balance is
considered abandoned once and for all. (Balances of $1,000 or more are kept for longer.)
4. Approximately 845,000 unclaimed balances were being held by the Bank of Canada in
2006.
5. If you mentioned any three of the following, your answer is correct: deposit account, bank
draft, certi-fied cheque, deposit receipt, money order, GIC, term deposit, credit card
balance or travellers cheque.


1. competitive 2. refer 3. formal 4. literacy 5. pursue
6. technology 7. ensure 8. challenge 9. enhance 10. achieve
1. globalization 2. respond 3. driven 4. drastically 5. pursue
6. technology 7. achieve 8. foundation 9. literacy 10. challenge
1. pursue 2. enhance 3. challenge 4. foundation 5. technology
6. drastically 7. achieve 8. respond 9. competitive 10. driven
1. pursue 2. drastically 3. achieve 4. formal 5. respond
6. technology 7. foundation 8. enhance 9. globalization 10. driven
E/ Compr ehension
1. In this article, literacy refers to the essential skills that people need at work, such as
reading, writing and numeracy. It also includes critical thinking and problem solving.
2. Canada's success depends on the ability of its workforce to respond to new challenges.
3. Lifelong learning is key to ensuring that Canada continues to be productive, globally
competitive and economically secure.
4. Canadians with strong literacy skills have better paying jobs and are less likely to become
unemployed.
5. Canada is globally competitive, but literacy levels need to improve if we want to maintain
that status.



1
C O M
2
P E T I T I V E
E
3
R E F E R
4
S
5
U
M
6
R P
7
D R I V E N
8
N E G O T I A B L E
9
E N S U R E A
10
B N G C
11
P N
12
R E S P
13
O N
14
D E U I R I
H U R N L
15
A F E M
A T
16
A N T I
17
C I P A T E D Y S O
L S F U R J S U
F T T S O U S
A T
18
V U R L
19
V A C A N C Y O
20
A P P R O X I M A T E L Y
D D L N
21
S U B M I T I I M
N A D
22
E N H A N C E
23
A G E N D A N N
24
D I S T R I B U T E

ACROSS
1. antonym for cooperative
3. to direct someone to another place
7. having a strong desire to succeed
8. describes a financial document that can
be exchanged for money
9. to make sure something happens
12. to answer; to reply
16. expected to happen
19. unoccupied position
20. antonym for exactly
21. synonym for hand in
22. to make something better than it was
23. list of items that need to be talked about
at a meeting
24. to deliver something to a number of
people
DOWN
2. antonym for temporary
4. to explain something clearly and exactly
5. by all members of a group, with no one
disagreeing
6. happening at a set time or working in a
normal way
10. for the benefit of some else: on their
_______
11. responsibility and stress
14. written order for money that is paid by a
bank, usually to another bank
15. pause, rest or delay during a formal
meeting or trial
17. guardian of someone else's assets
18. legal or not expired


Wor d List

(The numbers in parentheses refer to the lessons where the words are defined.)

ability (11)
access (20)
accommodate (17)
according (12)
account (16)
accreditation (12)
achieve (24)
addressee (18)
adjournment (21)
administrative (22)
advance (17)
adventure (11)
affect (14)
agency (20)
agenda (21)
alternative (7)
analysis (15)
anticipate (22)
applicable (8)
apply (4)
appreciate (5)
appropriate (17)
approval (21)
approximately (23)
armoured (20)
array (14)
assembly (15)
asset (4)
assigned (20)
astronaut (19)
attach (8)
attachment (15)
attendant (12)
attention (17)
attitude (3)
automated (20)
available (4)
aviation (19)
avoid (11)
back ordered (5)
balance (4)
basic (22)
behalf (23)
belief (11)
board (12)
bookkeeping (16)
bridge (14)
briefly (18)
business (2)
calculation (15)
candidate (4)
capability (22)
career (1)
cause (14)
c.c. (18)
certified (23)
chairperson (10)
challenge (24)
champion (14)
chemist (9)
clearance (22)
clerk (17)
client (12)
collate (7)
commend (10)
comment (2)
communication (12)
competition (2)
competitive (24)
completion (7)
concern (9)
conduct (18)
confident (1)
confirm (4)
constituency (14)
consumer (9)
contact (2)
contemporary (14)
continue (8)
continuous (1)
contribute (1)
contribution (14)
cooperation (17)
coordinate (20)
correctional (6)
courier (18)
courteous (10)
coveted (19)
credit (21)
critique (15)
current (5)
custodian (23)
deadline (8)
debate (14)
decide (11)
decompose (9)
dedicated (19)
degradable (9)
degree (19)
delay (5)
demonstrate (19)
depart (17)
department (17)
description (5)
detail (7)
determine (7)
develop (18)
diploma (6)
diplomat (3)
directions (8)
discipline (19)
discount (13)
discreet (18)
disposable (13)
disregard (5)
distribute (21)
document (8)
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