Postings may contain unverified user-created content and change frequently.
The content is provided as-is and
is not warrantied by Cisco. 1 Multi-Level AA yogi@beartech.com 41 posts since Oct 22, 2008 I am trying to get the multi-level AA working on my UC 500
I have a base AA at ext 298 I configure option 3 to send to submenu1
This submenu appears to be created as 2981
But when you call 298 opt 3 you get dead air for about 10 seconds then disconnects
Never plays prompt, pressing keys do not yield desired results etc.
Any ideas?
This is my first UC, so maybe I am just lost. Saurabh Verma 304 posts since Nov 1, 2007 1. Re: Multi-Level AA Sep 14, 2009 7:04 AM I'm assuming that you are using CCA to configure this. What version of CCA are you using? Can you capture the screen from CCA and send over? Did you use a prompt for the sub- menu? How was this prompt created?
Multi-Level AA Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 2 Thanks, Saurabh yogi@beartech.com 41 posts since Oct 22, 2008 2. Re: Multi-Level AA Sep 14, 2009 7:31 AM Using CCA 2
I have uploaded several prompts, and have tried several, including the one that I am using for the top level menu, none of them work.
Not sure how to enable other than have the first menu call the second.
I have notices that the help file says this level 2 AA should use the aa_transfer2 script, but I cannot find such a script on my UC, only the aa_transfer script exists.
When you view from CLI, the autoattendant2 does not list a script or any actions or anything yogi@beartech.com 41 posts since Oct 22, 2008 3. Re: Multi-Level AA Sep 14, 2009 10:03 AM Multi-Level AA Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 3 Saurabh Verma 304 posts since Nov 1, 2007 4. Re: Multi-Level AA Sep 14, 2009 10:11 AM What options do you have under submenu 1? After selecting the options did you hit on "OK" or "APPLY"? Also, if you close CCA and relaunch, does it detect the Auto Attendant main menu and sub menu configuration? It will be good to look at the CCA logs when you are configuring AA. Can you share that? The log files are located at "C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant". Capture the latest one after you make the changes (look at the file timestamp to be sure).
-Saurabh yogi@beartech.com 41 posts since Oct 22, 2008 5. Re: Multi-Level AA Sep 14, 2009 1:28 PM Multi-Level AA Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 4 Yes I click apply and oK the settings are saved,I can close out and come back to them etc.BUT, if I reboot then it just comes back as standard and not multi-level.
Saurabh Verma 304 posts since Nov 1, 2007 6. Re: Multi-Level AA Sep 14, 2009 4:13 PM This is probably because the device configuration was not saved prior to the reboot. In the new CCA release 2.1, when you exit out of CCA, it will prompt you to save the configuration. Can you post the application logs for Auto Attendant configuration? Make sure to capture the log file after the "OK" or "APPLY" operation is completed.
Thanks, Saurabh yogi@beartech.com 41 posts since Oct 22, 2008 7. Re: Multi-Level AA Sep 14, 2009 4:40 PM I will work on getting the logs later, but I SPECIFICALLY saved the config from the CCA BEFORE I rebooted. yogi@beartech.com 41 posts since Oct 22, 2008 8. Re: Multi-Level AA Sep 14, 2009 9:40 PM Here are logs. BTW I have downloaded the new CCA2.1 Did not change anything, Attachments: Application_Log_Mon_Sep_14_21_34_40_CDT_2009-1252982080595.txt (381.1 K) Multi-Level AA Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 5 Saurabh Verma 304 posts since Nov 1, 2007 9. Re: Multi-Level AA Sep 14, 2009 9:58 PM I found quite a few errors in the logs. One particular one that caught my attention was an error related to FTP Server. Can you make sure that you don't have any other FTP server running on the system? One way to find if you are running any ftp server is to execute the "netstat -a"command from a DOS prompt.
I have contacted the CCA engineering team look at the logs and root cause the issue. In the meanwhile, can you check the ftp server? Also please check if you are running a compatible version of Java. Check the release notes of CCA 2.1 http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_assistant/version2_0/ release/notes/OL159332.html
Thanks, Saurabh yogi@beartech.com 41 posts since Oct 22, 2008 10. Re: Multi-Level AA Sep 14, 2009 10:03 PM AN FTP Server running where? On the computer(s) use CCA? I have no FTP server running on any of the computers running CCA
I have configured this thing from 3 different computers using 2.01 and now 1 of those computers running 2.1 Saurabh Verma 304 posts since Nov 1, 2007 11. Re: Multi-Level AA Sep 14, 2009 10:07 PM Ok, can you check the Java version on these machines? I noticed some errors related to Java Virtual machine:
Multi-Level AA Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 6 java.net.SocketException: Unrecognized Windows Sockets error: 0: JVM_Bind
I will update you on the analysis from the CCA engineering team.
Thanks, Saurabh yogi@beartech.com 41 posts since Oct 22, 2008 12. Re: Multi-Level AA Sep 14, 2009 10:07 PM I dont see anywhere in this document where it lists compatible java versions.
This computer, the one i have tried using CCA 2.0.1 and 2.1 is running Java 6 u15 Saurabh Verma 304 posts since Nov 1, 2007 13. Re: Multi-Level AA Sep 15, 2009 12:41 PM Engineering team looked at the log file and it appears it didn't have the Auto Attendant configuration steps captured. Is it possible to restore the system to factory default and capture the logs right after configuring the Auto Attendant feature?
-Saurabh yogi@beartech.com 41 posts since Oct 22, 2008 14. Re: Multi-Level AA Sep 15, 2009 12:51 PM I think I will contact TAC before I do a factory reset. Thanks Multi-Level AA Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 7 yogi@beartech.com 41 posts since Oct 22, 2008 15. Re: Multi-Level AA Sep 17, 2009 10:30 AM I ran a case through TAC, they were able to reproduce the issue and have deemed it an issue with CCA. Issue is with both 2.0.1 and 2.1
We have worked out a work-around but it is outside of CCA. john@diggrp.com 25 posts since Mar 8, 2008 16. Re: Multi-Level AA Sep 14, 2009 7:04 AM Did you configure a prompt for the option? Is it enabled? yogi@beartech.com 41 posts since Oct 22, 2008 17. Re: Multi-Level AA Sep 14, 2009 7:33 AM Yes I created a prompt, but not sure how to "enable" it beyond having the first level AA call it.