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Aashish and Gowri discuss troubleshooting an issue where Java reports are not displaying data in ITPA. Gowri explains that the JMX adapter needs to be working and Java system reports in the target system need to be active. Aashish shares the URL for their lab reports but notes they need to check if the Java system reports are active. Gowri provides guidance on what reports to check based on their Java version. They plan to verify the Java system reports and ITPA processes before checking if sample reports display data.
Aashish and Gowri discuss troubleshooting an issue where Java reports are not displaying data in ITPA. Gowri explains that the JMX adapter needs to be working and Java system reports in the target system need to be active. Aashish shares the URL for their lab reports but notes they need to check if the Java system reports are active. Gowri provides guidance on what reports to check based on their Java version. They plan to verify the Java system reports and ITPA processes before checking if sample reports display data.
Aashish and Gowri discuss troubleshooting an issue where Java reports are not displaying data in ITPA. Gowri explains that the JMX adapter needs to be working and Java system reports in the target system need to be active. Aashish shares the URL for their lab reports but notes they need to check if the Java system reports are active. Gowri provides guidance on what reports to check based on their Java version. They plan to verify the Java system reports and ITPA processes before checking if sample reports display data.
hi 9 : 0 2 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
hi 9 : 0 2 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
we try to reprouduce the issue 9 : 0 2 P M in cisco lab 9 : 0 3 P M by runing some java procesess n checking relevant data in reports 9 : 0 3 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
For getting iView response time 9 : 0 4 P M iViews need to be running in the target system 9 : 0 4 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
dont check iviews , check anyything frm java side like app threds 9 : 0 5 P M there are many processes for java 9 : 0 5 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
In the report screenshots you sent, which report shows data for threads or anything other than iViews or users logged in 9 : 0 6 P M for looking at iView data....which system are you using 9 : 0 9 P M we saw that QS1, EP is not configured...only P73 has portal configrued 9 : 0 9 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
tht is customer's screenshot 9 : 1 0 P M not ours 9 : 1 0 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
right, so basically customer is expecting iView reports to be running 9 : 1 0 P M and populated right ? 9 : 1 0 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
iview is an example 9 : 1 0 P M not a single rreport frm java is having data in tht itpa 9 : 1 1 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok...what are the other JAVA reports which are not portal based 9 : 1 1 P M we need to find corresponding ITPA process running whichis populating that data into the reports 9 : 1 2 P M using the "Publish" activity in ITPA 9 : 1 2 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok 9 : 1 3 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
did you look at the ITPA process "Concurrent Users Metrics" 9 : 1 4 P M as an example 9 : 1 4 P M there is an activity of type "Publish Multiple Metrics" 9 : 1 4 P M you will have to find an iTPA process which is calling an activity of this type to insert JAVA monitoring data obtained from the JAVA adapter 9 : 1 4 P M 1) JMX adapter needs to be working 9 : 1 5 P M 2) Java System reports in the target need to be active and reporting data 9 : 1 5 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
can you run one report in our lab and guide us 9 : 1 6 P M how to run it 9 : 1 6 P M cz was expecting kiran to head this reporting thing as not everone can look into all areas 9 : 1 7 P M but he is not able to figure this our 9 : 1 7 P M *out 9 : 1 7 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok can you send me the URL 9 : 1 7 P M for the reports 9 : 1 7 P M but before getting to the reports.... 9 : 1 8 P M can you verify these two items 9 : 1 8 P M 1) JMX adapter needs to be working 8:45 AM 2) Java System reports in the target need to be active and reporting data 9 : 1 8 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok let me share that with you 9 : 1 8 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
when I say Java System reports - > its not ITPA reports 9 : 1 8 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
for the 1st item i am sure its active 9 : 1 8 P M but not sure about 2nd one 9 : 1 8 P M need to check on that 9 : 1 8 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
for JMX adapter to be working 9 : 1 9 P M Java system reports need to be active 9 : 1 9 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
JMX adpater is working 9 : 1 9 P M let me check 9 : 1 9 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
which NW version are you working on 9 : 1 9 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
we have added Solman system as java system 9 : 1 9 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
version of Java ? 9 : 2 0 P M 7.3 9 : 2 0 P M or lower 9 : 2 0 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
as we need to do same wrkaround for adding them 7.3 9 : 2 0 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok for 7.3....you have to goto History Reports -> Monitor Browser 9 : 2 0 P M and check the reports which start with name /System* 9 : 2 1 P M all of them have to be active 9 : 2 1 P M for 7.2 and lower, you have to use a different navigation path 9 : 2 1 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
http://sjc-sap-cpo-01.tidalsoft.local/Reports_CPO30/Pages/Folder.aspx 9 : 2 2 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
9 : 2 2 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
have a check with your tidalsoft account 9 : 2 2 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
it needs to be active like the above in NW system... 9 : 2 3 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok will check on system which we have used 9 : 2 3 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok 9 : 2 3 P M after you check that, we have to find an ITPA process which is running and capturing this data from Java and calling that activity "Publish Metrics" 9 : 2 4 P M and then if thats working, we can check the reports 9 : 2 4 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok will check n update u 9 : 2 4 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok thanks.... 9 : 2 5 P M so this meeting at 9AM 9 : 2 5 P M are you prepared for it with analysis 9 : 2 5 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
its at 9.30 ist 9 : 2 6 P M ya mahesh will be also in the call 9 : 2 6 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
right 9AM PST.... 9 : 2 6 P M ok thanks... 9 : 2 6 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
yup 9 : 2 6 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
I will just observe then 9 : 2 6 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
you can jump in 9 : 2 7 P M Wednesday, June 11, 2014 Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
hi 9 : 0 2 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
hi 9 : 0 2 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
we try to reprouduce the issue 9 : 0 2 P M in cisco lab 9 : 0 3 P M by runing some java procesess n checking relevant data in reports 9 : 0 3 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
For getting iView response time 9 : 0 4 P M iViews need to be running in the target system 9 : 0 4 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
dont check iviews , check anyything frm java side like app threds 9 : 0 5 P M there are many processes for java 9 : 0 5 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
In the report screenshots you sent, which report shows data for threads or anything other than iViews or users logged in 9 : 0 6 P M for looking at iView data....which system are you using 9 : 0 9 P M we saw that QS1, EP is not configured...only P73 has portal configrued 9 : 0 9 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
tht is customer's screenshot 9 : 1 0 P M not ours 9 : 1 0 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
right, so basically customer is expecting iView reports to be running 9 : 1 0 P M and populated right ? 9 : 1 0 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
iview is an example 9 : 1 0 P M not a single rreport frm java is having data in tht itpa 9 : 1 1 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok...what are the other JAVA reports which are not portal based 9 : 1 1 P M we need to find corresponding ITPA process running whichis populating that data into the reports 9 : 1 2 P M using the "Publish" activity in ITPA 9 : 1 2 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok 9 : 1 3 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
did you look at the ITPA process "Concurrent Users Metrics" 9 : 1 4 P M as an example 9 : 1 4 P M there is an activity of type "Publish Multiple Metrics" 9 : 1 4 P M you will have to find an iTPA process which is calling an activity of this type to insert JAVA monitoring data obtained from the JAVA adapter 9 : 1 4 P M 1) JMX adapter needs to be working 9 : 1 5 P M 2) Java System reports in the target need to be active and reporting data 9 : 1 5 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
can you run one report in our lab and guide us 9 : 1 6 P M how to run it 9 : 1 6 P M cz was expecting kiran to head this reporting thing as not everone can look into all areas 9 : 1 7 P M but he is not able to figure this our 9 : 1 7 P M *out 9 : 1 7 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok can you send me the URL 9 : 1 7 P M for the reports 9 : 1 7 P M but before getting to the reports.... 9 : 1 8 P M can you verify these two items 9 : 1 8 P M 1) JMX adapter needs to be working 8:45 AM 2) Java System reports in the target need to be active and reporting data 9 : 1 8 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok let me share that with you 9 : 1 8 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
when I say Java System reports - > its not ITPA reports 9 : 1 8 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
for the 1st item i am sure its active 9 : 1 8 P M but not sure about 2nd one 9 : 1 8 P M need to check on that 9 : 1 8 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
for JMX adapter to be working 9 : 1 9 P M Java system reports need to be active 9 : 1 9 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
JMX adpater is working 9 : 1 9 P M let me check 9 : 1 9 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
which NW version are you working on 9 : 1 9 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
we have added Solman system as java system 9 : 1 9 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
version of Java ? 9 : 2 0 P M 7.3 9 : 2 0 P M or lower 9 : 2 0 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
as we need to do same wrkaround for adding them 7.3 9 : 2 0 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok for 7.3....you have to goto History Reports -> Monitor Browser 9 : 2 0 P M and check the reports which start with name /System* 9 : 2 1 P M all of them have to be active 9 : 2 1 P M for 7.2 and lower, you have to use a different navigation path 9 : 2 1 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
http://sjc-sap-cpo-01.tidalsoft.local/Reports_CPO30/Pages/Folder.aspx 9 : 2 2 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
9 : 2 2 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
have a check with your tidalsoft account 9 : 2 2 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
it needs to be active like the above in NW system... 9 : 2 3 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok will check on system which we have used 9 : 2 3 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok 9 : 2 3 P M after you check that, we have to find an ITPA process which is running and capturing this data from Java and calling that activity "Publish Metrics" 9 : 2 4 P M and then if thats working, we can check the reports 9 : 2 4 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
ok will check n update u 9 : 2 4 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
ok thanks.... 9 : 2 5 P M so this meeting at 9AM 9 : 2 5 P M are you prepared for it with analysis 9 : 2 5 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
its at 9.30 ist 9 : 2 6 P M ya mahesh will be also in the call 9 : 2 6 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
right 9AM PST.... 9 : 2 6 P M ok thanks... 9 : 2 6 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)
yup 9 : 2 6 P M Gowri Jaya Shankar-X(goshanka - TECH MAHINDRA LIM at Cisco)
I will just observe then 9 : 2 6 P M Aashish Rai-X(aarai - TECH MAHINDRA LIM at Cisco)