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PROFILE
I have worked within the IT industry for the last twenty years. I have adapted to allow career progression within
the ever changing IT environment. This has allowed me to progress from a junior position to one of leading
teams. I have led various teams within the Operations environment for 15 of the said 20 years. I recently
gained the ITIL foundation qualification. I use these skills to ensure every aspect of the Service Desk and
Problem Management function is performed. I work on multiple platforms incorporating Unix (Solaris), Autosys
and Netcool. I have discovered that the Operations environment is a core element of the business. I am proud
to have recently completed the replication of Distributed Operations within the Citi Warsaw office. I have
confirmed that my common sense approach and prioritisation of critical events serve me well in this arena. I am
proud to have been part of many critical projects. I look forward to continuing to build my career experiences.
ACHIEVEMENTS
All London Citi Command Centre functionality was replicated in the Warsaw office.
This allowed for a Continuation Of Business (COB).
o Integral part of a team who successfully completed a Data Centre Operations building move
from Victoria to Canary Wharf.
Completed x2 site visits to confirm the best location within the new Canary Wharf building.
Confirmed stakeholders from various departments inc. Networks, Site Management.
Confirmed a method of reporting updates with stakeholders.
Compiled a listing of current apps and required hardware.
Confirmed a staggered shift pattern to ensure a presence as individual apps came online.
Monitored the environment to ensure no loss of hardware.
o Successfully completed a systems overview project allowing the business and support staff to
overview the Operations team. This included aspects of Futures, Arbitrage Marks & Market Feed
processing
Identified critical applications and the associated departments where training was required.
Confirmed a stakeholder within each of the said departments.
Reviewed all overviews and gave constructive feedback prior to the conclusion.
Confirmed a presentation schedule and location for overviews to be concluded. This ensured the down
stream of information to all team members.
WORK EXPERIENCE
• Responsible for the monitoring of Distributed platforms within the European region.
• Responsible for all outages encountered to 20,000 Unix and NT servers across the EMEA region.
• Work a 12 HR shift pattern, which allows the monitoring of the overnight batch processing.
• Ensure that each monitoring platform has the appropriate coverage.
• Responsible for multiple systems culminating in 30,000 batch processes.
• Identified continuing errors and ensure that an appropriate action is taken to see the said outages removed.
• Performed a UAT function on an ad-hoc basis prior to production implementation.
• Monitored the production environment using Netcool, Autosys, Solaris, GPMS
• Provided first level diagnostics using Ping, FTP and fundamental Solaris Commands.
• Provided constructive and detailed feedback into post mortem processes for financially impacting outages
• Provide Service Desk and Problem Management functions using the ITIL methodology.
• Service Level breaches for the EMEA reported and tracked.
• Ensured the Service Centre was always the Central Point of Contact regarding all Incidents.
• Performed staff appraisals.
• Operated numerous system End of Days on Stratus, DEC Vax, Prime, Wang platforms.
• Documented all outages in Lotus notes and escalated to the Senior Operator.
• Monitored the HP-OPENVIEW front end for system errors.
• Performed quarterly audit of Paper Based run books.
• Responsible for the transfer of critical data between central London offices. .
• I made myself aware of the company structure and personnel within the departments.
I have taken this opportunity to spend some quality time with my family.
This has also allowed me to renovate my Victorian Cottage.
My wife has resumed temp work during this period.
I am now seeking a fresh challenge.
SYSTEM KNOWLEDGE
Netcool
Autosys – GUI and Command line input
GPMS
Unix/Solaris8 – Fundamental commands
Legato
ITIL – Obtained the recognised ITIL foundation certificate
Netscape
HTML – Fundamental commands
FTP
HP – Openview
NETSCAPE
Suntracker
MS Office Desktop Proficient
HP Reflection
EDUCATION
COURSES ATTENDED
INTERESTS