Documentos de Académico
Documentos de Profesional
Documentos de Cultura
hujajali@hotmail.com
House 618 Street 95 I-8/4 Islamabad Pakistan +92 333 5199933
Qualification University
1 2002-MBA International Islamic University, Islamabad, Pakistan
Master of Business Administration
2 2000-Bachelors of Commerce University of the Punjab, Lahore, Pakistan
- Responsible for customer satisfaction through inter departmental communication in relation to Air
safari.
- Responsible for agent profiling and stock management in real terms.
- Air safari Product life cycle Management, packaging design pricing and distribution
- Regularly performed customer feedback analysis to improve the Product.
- Authorized sales of tickets inventory to PIA Offices across their network and to sole agents/
dealers and IATA agents Worldwide.
As part of project team, achieved the following milestones:
- Identified and monitored key market indicators and competitors’ intelligence
- Reduced special requests lead time from 48 hrs to 24 hrs by introducing tracking and statusing
techniques
- Improved seat factor on the assigned flights from 79% to 87%
- Developed an effective and efficient reservation system which helped keep track of and assign
different fares according to time of booking. This system is currently used by PIA actively for all
reservations.
- Implemented Airlines Information Management System (AIMS) and simplified the system by
providing flight crew direct access to AIMS via Internet. This system includes commercial
planning, crew planning, crew tracking and operational control
- Launched and liaised PIA SMS service.
Courses:
Reservation & Ticketing; Basic Sales IATA; PIA Trainee Officers Training Program; Seven Habits of
Highly Effective People
Apr ’03 – Jun ’03 En Pointe Technologies/ Ovex Technologies (Pvt) Ltd
Customer Service Representative-- Returns Department
En Pointe Technologies, Inc. is Los Angeles based technology solutions provider that supplies I.T.
products and services to medium and large enterprises, educational institutions, government
agencies and non-profits nationwide. Having 500 employees in USA and 1200 employees working
globally.
- Looked after Sales support and Customers Returns Department
- Responsible for overseeing material authorization and product returns with vendors and
manufactures (SAP)
- Involved in decision making concerning returns based on industry trends and customer feedback
Feb ’02 – Mar ’03 PSO - Liquid Petroleum Gas (LPG) Segment
- Launched an LPG retail point with PSO at Islamabad/ Rawalpindi,
- Studied LPG segment of the oil & Gas sector of Pakistan
- Proposed scarcity management action plan of LPG through substitute innovative sources like LNG and
optimization of existing resources after assessing domestic and commercial needs and its future
implications and proposed the marketing plans to emerging LPG companies in Pakistan
Technical Skills
- Proficient at using MS Office.
- Hands on experience of SAP (Sales and Distribution, Procurement and Logistics), AIMS (PIA) Front Page,
ASP, Visual Basic and SABRE (Reservations, Ticketing, Operations, Airport Check in), SIEBEL.
- Workshops: Customer Service Excellence; Time Management.