Experience

International Organization for Migration Damak, Nepal

Radio Operator, July 2008 to Present

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and
works closely with governmental, intergovernmental and non-governmental partners. It has its own
24x7 radio room.

Highlights:
Supporting Field Security Officer (FSO) & Field Security Assistant (FSA) in developing and
implementing the security plans.
Planning, organizing and facilitating regular meetings (weekly and/or monthly meetings, ad hoc
meetings) with the different stakeholders (UNHCR, WFP, LWF, UNDSS).
Preparing and processing duty log, leave report, overtime log and radio room utility and
maintenance invoices and expenditure records.
Keeping minutes/reports of the meetings and to circulate them among stakeholders.
Maintaining up-to-date work unit files (both paper and electronic).
Logging all business communications and dispatching without delay to the respective security
coordinators whenever there is a need.

United Nations Dept. of Safety and Security Emergency Communication Assistant, March 2008
to July 2008
(UNDSS) Janakpur, Nepal
The United Nations Department of Safety and Security (UNDSS) was established in January 2005 to
provide security policy and to facilitate security management for all UN operations worldwide.

Highlights:
Wrote monthly reports summarizing all the major security related activities and trainings carried
out.
Monitored and operated emergency communications equipment installed in the radio room.
Liaised with UN agencies operating in the regions to establish contact information database, such as
staff residences, call signs, sel-calls and telephone numbers. Preparing statistical tables and standard
reports.
Warned all UN Personnel in the area of any safety and security related events, incidents, market
situations and road/traffic conditions as required.

Serving Minds Pvt Ltd. Kathmandu , Nepal Quality Check Supervisor/Senior Sales Executive,
March 2005 to March 2008
Serving Minds is the offshore services arm for WServe Inc., a global E-Solutions company servicing
SMEs in USA, UK, and Australia, Canada and India. ServingMinds renders services like Customer
Support, Delivery Management, Remote Infrastructure Management, Web Designing, Web Application
Development, Web Programming, Software Solutions & Application Engineering Services, Accounting
Services, Account Payable and Receivables Management from its offshore center in Kathmandu, Nepal.

Highlights:
Monitored and listened to the recordings to ensure that customer has not been misguided and
misled.
As a senior sales executive was responsible for taking simulation training, handling the calls of
juniors and converting the calls into sales.
Attended and conducted calibration sessions and team meetings, actively participated in operation
meetings.
Involved all levels of staff /agents, supervisors, trainers and managers for QA program.
Conducted training sessions for all staff members on the new form of QA program to develop a clear
understanding of what is being measured and how to do it.
Used quality tools for the analysis of performance.
Received and transmitted all official messages classifying as confidential, plain faxes, code cables
through fax or email systems.
Led a team of 15 to 20 customer service specialists.
Communicated ideas and recommendations.

Aptech Computer Education, Kathmandu,Nepal Admin/Finance Assistant Dec 2003 to May 2004
Aptech Computer Education is the IT education brand of HAptech LimitedH. Established in 1986; it is a
pioneer in IT education. Through its wide network of centers in India, Nepal and overseas, Aptech has
so far trained 5 million
students.

Highlights:
Assisted Office Manager on accounting and administrative activities of the company.
Assisted in month end closing and responsible for monthly reconciliations.
Prepared payment / cheque and other related documents.
Handled petty cash reimbursement.
Prepared statistical tables and standard financial reports.
Prepared and processed and followed-up on administrative arrangements and forms related to the
official travel of staff.
Opened, sorted and distributed incoming correspondence, including faxes and email.
Filed and retrieved organizational documents, records and reports.
Maintained office calendar to coordinate work flow and meetings.
Oversaw all aspects of general office coordination.

Education
Key Skills

Office Skills: Office Management, Records Management, Spreadsheets/Reports, Event
Management, Executive Support, Travel Coordination
Computer Skills: MS Word, MS Excel, MS Access, MS PowerPoint, MS Windows XP, MS Windows Vista,
MS Windows 7, MS Outlook
Other Skills: VHF, HF, SAT Communication equipment operation

Training

First Aid and Basic Life Support Feb 2009
Safe and Secure Approaches in Field Environments July 2009
Advance Security in the field July 2008
Basic Security in the field July 2008
Radio Operator and Emergency Communications Mar 2008
Customer Service and Professional Development Mar 2005

Languages

Read Write Speak
Nepali: Fluent Fluent Native
English: Fluent Fluent Fluent
Hindi: Fluent Fluent Fluent

References