DANIEL KATUNDA

502, Shuter St.

Toronto, ON M5A1X7
Tel: (416) 363 6151 or (905-550-1036)
Zed_angelz@hotmail.com

OBJECTIVE
To obtain a position in a progressive organization where I can utilize my experience,
communication skills and qualifications

SUMMARY OF QUALIFICATIONS

• Bilingual in French and English, written and spoken

• Self-motivator with a proactive attitude and a desire to learn
• Interacts easily with the public
• Works very well independently or as a team member
• Ability to work under pressure and meet deadlines while handling a diversity of
responsibilities simultaneously
• Ability to work in a fast-paced environment
• Hard worker, willing to learn and able to accept constructive criticism
• Exceptional telephone manners
• Computer: MS Word, Window XP and Internet

PROFESSIONAL EXPERIENCE

Canadian Tire- Sales associate Oct 2008 – Sept 2009

• Assisted 150+ customers daily with merchandise selections, and pricing.

• Merchandised and stocked shelves; helped customers take purchases to car.
• Delivered packages to homes and obtained customer signatures in exchange for
their package.
• Providing customers information regarding sports equipments and more.
• Sharpening customers skates.
• Providing service to customers by giving information regarding Tools and
Automotive, Pets and cleaning, Seasonal, and Electronics.
• Responded to phone; provided information to clients and the public.
• Searching the product in the system, if it can’t be found on the floor.
• Maintaining the store clean.
• Returning the product back on the shelves.

Customer service- Vision Africana 2000, Toronto, ON 2005 - 2007

• Responded to telephone, or electronic inquiries, forwarded to appropriate

person(s).
 • Performed administrative and customer service work in multiple departments
including operations, sales and customer call center.
• Provided general information to clients and the public.
• Sold African products ex. CDs, DVDs, Foods.
• Performed administrative duties, such as faxing and, maintaining a clean store.
• Provided information to customers.

ATS (ANDLAUER TRANSPORTATION SERVICES) 2005 –

2006
• Placing and removing boxes using a forklift.
• Loading and unloading trucks.
• Investigate overload, shortages and damages.
• Check-in and verify all undelivered products on daily invoice.
• Investigate OS&D shipments and communicate results to branches/agents.
• Deal with miss-directed shipments.
• Report/investigate all inbound undelivered shipments.
• Deliver internal ATS shipments within branch.
• Ensure shipment inquiry, receiving positive feed back on my evaluations.

Produce Clerk- Valumart, Toronto, ON 2002 - 2004

• Stocking produce section.
• Maintained food inventory levels and stocked shelves with fresh produce.
• Helping customers with their purchases.
• Greeting all customers and being observant.
• Taking orders from customers.
• Maintaining freshness standards on counters.
• Be aware of case temperatures and communicate any temperature failures to the
manager in charge.
• Maintenance of equipment and housekeeping of back room and sale area.

(Monarch Park Collegiate Institute) 2005

Independent Living Program for Students
With Developmental Disabilities
• Acted as an instructor in Phys. Ed. Class.
• Lead large group literacy and numeric learning activities.
• Provided one-on-one assistance with students who have Developmental
Disabilities.

Education
• High School Diploma Monarch Park C.I Sept 2003- Present

Interests
• Reading, writing, music, boxing, movies, computer, basketball, bowling, soccer
REFFERENCES AVAILABLE UPON REQUEST