1) On average, how often do you use to browse or connect to internet browser?

By this, it does not referring how to use browser for a specific set of tasks or activities. a) More than 9 times/day

b) 5 to 8 times/day c) 1 to 4 times/day d) A few times a week e) Once a week f) Once a month

2) a)

On average, how many hours a week do you use your WWW browser? 0 to 1 hours/week b) 2 to 4 hours/week c) 5 to 6 hours/week d) 7 to 9 hours/week e) 10 to 20 hours/week f) 21 to 40 hours/week g) Over 40 hours/week

3) a) b) c)

How many hours per week do you use your computer for fun/play? Less than 1 1 to 5 hours 5 to 10 hours d) 10 to 20 hours e) 21 to 40 hours/week f) Over 40 hours/week

How many hours per week do you use your computer for your job? Less than 1 1 to 5 hours 5 to 10 hours 10 to 20 hours 21 to 40 hours/week Over 40 hours/week

Please indicate whether you agree or disagree with the following statements: The organization I work for uses the web effectively. Not applicable/We don't do this Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree My organization uses the web effectively to reach customers. Not applicable/We don't do this Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree My organization uses the web effectively to streamline operations internally. Not applicable/We don't do this Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree My organization uses the web effectively to interact with customers or clients. Not applicable/We don't do this Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree My organization uses the web effectively in training and development Not applicable/We don't do this Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree

My organization uses the web effectively to reduce "red tape". Not applicable/We don't do this Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree What do you find to be the biggest problems in using the Web? (Please check all that apply.) Not being able to find the information I am looking for Not being able to efficiently organize the information I gather Not being able to find a page I know is out there Not being able to return to a page I once visited Not being able to determine where I am (i.e., 'lost in hyperspace' problem) Not being able to visualize where I have been and where I can go (e.g., view portions of a web site, view clickstream) It takes too long to view/download pages It costs too much Encountering links that do not work (i.e., linkrot) Encountering pages with bad HTML Getting errors from pages that use Java, Javascript, ActiveX, etc. Having problems with my browser (e.g. freezing up, poor interface, getting disconnected, timing out) Sites that are not compatible with all browsers Too many "junk" sites Sites that require me to register with them Sites with too many graphics or useless graphics Advertising banners that take too long to load Encountering sites that want me to pay to access information Other What do you primarily use the Web for? (Please check all that apply.) Education Shopping/gathering product information Entertainment Work/Business Communication with others (not including email)

Gathering information for personal needs Wasting time Other Which of the following Internet technologies do you consider "indispensable"? (Please check all that apply.) The World Wide Web Email Chat/Online discussion Internet phone Internet fax "Push" technologies (Pointcast, Castanet, Channels, etc.) Streaming audio over the Internet (Real Audio, etc.) Streaming video over the Internet Video conferencing over the Internet (Netmeeting, etc.) Digital signature/id cards (Verisign, RSA. etc.) 3-D environments (VRML, Active 3D, etc.) Java/JavaScript Other technologies Don't know How do you find out about new WWW pages/sites? (Please check all that apply.) Books Friends Follow hyperlinks from other Web pages Internet search engines (e.g., Alta Vista, Lycos, etc.) Internet directories (e.g., Yahoo, McKinley, etc.) Usenet newsgroups Magazines/newspapers Signatures at end of email messages Television advertisements Other Sources Approximately how many items does your Favorites/Bookmarks contain? I don't use Favorites/Bookmarks I don't know 1 to 10 pages 11 to 50 pages

51 to 100 pages 101 pages or more What problems do you have using your favorites/bookmarks utility? (Please check all that apply.) There is no way to quickly store a new page in the place I want it I can not tell when the content of a stored page has changed I can not see all the stored pages at once There is no good way to organize the pages Favorites/Bookmarks are too difficult to use Other problems I have no trouble using Favorites/Bookmarks I don't use Favorites/Bookmarks Please indicate which of the following Favorite/Bookmark activities you perform. (Please check all that apply.) Create a new entry Manually re-arrange entries Create folders of related items Create sub folders within folders (hierarchy) Change an entry's title Annotate an entry Delete an entry I don't use Favorites/Bookmarks Other activites How often do you browse with images/pictures turned off (image loading/show pictures option)? Under 25% of the time Between 26% and 50% of the time Between 51 and 75% of the time Over 75% of the time Which of the following cookie policies do you primarily use when browsing? My preferences are set to always accept cookies My preferences are set to only accept cookies from the same site I am browsing My preferences are set to warn me before accepting cookies My preferences are set to ignore/never accept cookies

I don't know what a cookie is I don't know what my cookie preferences are set to My browser doesn't support cookies Please indicate which of the following Navigation/Search Services have you used in the past six months. (Please check all that apply.) AOL NetFind Bigfoot 411 HotBot Lycos MetaCrawler Yahoo Other In general, do you like or dislike Internet advertising? Like a lot Like a little Like some, dislike some Dislike a little Dislike a lot In general, do you like or dislike advertising (for example advertising on television, in magazines, on the radio, etc.)? Like a lot Like a little Like some, dislike some Dislike a little Dislike a lot To what extent would you say you use the Internet to search for specific information? Would you say... Most of the time Sometimes Alta Vista Excite GTE SuperPages InfoSeek Web Crawler WhoWhere? Don't Know

Seldom Never To what extent would you say you use the Internet to express yourself: to help you convey the right impression to others (either on-line or off-line)? Would you say... Most of the time Sometimes Seldom Never To what extent would you say you use the Internet to have "fun" and explore? Would you say... Most of the time Sometimes Seldom Never The Web is a versatile tool. Please indicate how often you have used the Web for each of the following categories during the past 6 months. ...to access newsgroups? Daily Weekly Monthly Less than once a month Never ...to access online news? Daily Weekly Monthly Less than once a month Never ...to access information about commercial products/services? Daily Weekly Monthly Less than once a month Never ...to purchase commercial products/services? Daily Weekly

Monthly Less than once a month Never ...to access reference materials? Daily Weekly Monthly Less than once a month Never ...to access research reports & projects? Daily Weekly Monthly Less than once a month Never ... to access financial information? Daily Weekly Monthly Less than once a month Never ...to access health/medical information? Daily Weekly Monthly Less than once a month Never ...to access online chat groups? Daily Weekly Monthly Less than once a month Never ...to access online job listings? Daily Weekly Monthly Less than once a month Never

...to access online home/rental listings? Daily Weekly Monthly Less than once a month Never ...to access online telephone listings? Daily Weekly Monthly Less than once a month Never ...to access online maps? Daily Weekly Monthly Less than once a month Never Using the Web can take time away from other activities. How frequenly have you used the Web instead of the following activities during the past 6 months? ...instead of watching TV? Daily Weekly Monthly Less than once a month Never ...instead of talking on the phone Daily Weekly Monthly Less than once a month Never ...instead of sleeping Daily Weekly Monthly Less than once a month Never

..instead of exercising Daily Weekly Monthly Less than once a month Never ...instead of reading books/magazines/newspapers Daily Weekly Monthly Less than once a month Never ...instead of going to the movies Daily Weekly Monthly Less than once a month Never ...instead of going out/socializing Daily Weekly Monthly Less than once a month Never ...instead of doing household work Daily Weekly Monthly Less than once a month Never