PATRICK VILLARREAL

San Jose, CA
408-927-7929 (Home), 408-833-9840 (Cell)
pvillarr@sbcglobal.net

Senior Consulting Manager

Leveraging people and technology to solve unique business challenges
Top performing Consulting Manager providing innovative and strategic leadership
for technology solutions with a domain expertise in collaborative computing and
content management. A strong relationship builder, negotiator, and facilitator able
to develop consensus between client and internal executive decision makers. An
expert in organizational development and change management. Extensive
consultative sales experience with a proven record of success. Demonstrated
broad-based strengths in:
Team Building Process Innovation Product Development
Project Management Customer Management Operations

PROFESSIONAL EXPERIENCE

INTERNATIONAL BUSINESS MACHINES 1990 - 2009

IBM Software Group

Senior Program Manager, San Jose, CA (2006 – 2009)

Created the Enterprise Content Management Center of Excellence within IBM’s
$250M information management consulting business. Built a team of highly
skilled consultants and developers. Directed the development of tools and utilities
that filled gaps in IBM’s product portfolio. Created custom client offerings in North
America, Asia and Europe including SOA Services, BPM integration, data
integration, and Sarbanes-Oxley solutions.
 Drove $20M annually in new product sales through the development and
bundling of turnkey client solutions.
 Improved sales effectiveness by 30% through the delivery of customized sales
force training, marketing collateral, estimating worksheets, and contracts.
 Created custom support offerings generating $250K in annual support
revenue.
 Reduced operating costs 25% by implementing Agile software development
methods, server virtualization, and code control systems across the group.

Regional Consulting Manager, San Jose, CA (2002 – 2006)

Directed the activities of 25 consultants and managers across the Western U.S.
Spearheaded special projects for executive management, including the
implementation of new tools and processes to support Sarbanes-Oxley audit
compliance across the Information Management division.
 Delivered $9M in annual services revenue through two distinct consulting
practices.
 Increased sales by 25% through the identification and development of key
digital archiving and records management solutions.
 Generated $1M in additional support revenue through the creation of
customer specific packaged support offerings.
Continued
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 Saved $500K in committed expenses by resolving high visibility customer
satisfaction issues.
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Senior Development Manager, San Jose, CA (1999 – 2002)
Using Agile software development methods, directed the activities of a
geographically dispersed team of 75 developers and managers responsible for all
API and search products associated with IBM’s Enterprise Content Management
products.
 Led the ECM marketing and technical teams in the identification of new
features and design strategies for Content Manager Version 8.
 Controlled the activities of three development teams responsible for the
development of all content management API’s, federated search, and workflow
technologies.
 Directed the development of IBM’s Enterprise Information Portal, including the
design, coding, unit testing, system verification testing, and documentation of
the product in multiple languages and on multiple platforms.
 Reduced product defects by 70% while delivering multiple releases of IBM’s
Content Manager and Enterprise Information Portal products.

Senior Consulting Manager, San Francisco, CA (1996 – 1999)

Led all technical consulting opportunities for Lotus collaboration products in the
Western Region. Managed key customer accounts, often facilitating bi-lateral
communications between the customer’s C-level executives and the Lotus
operating committee. Developed and delivered custom training for the Lotus
technical community across the United States.
 Improved RFP response time by 40% through the development of estimating
worksheets, contracts, and engagement management templates for large-
scale enterprise deployments.
 Documented the design of all infrastructure requirements for a successful
Lotus Notes enterprise deployment and created templates for worldwide use.

Various Project Management and Consulting Roles, San Francisco, CA (1990 – 1996)

EDUCATION & TRAINING

IBM Technical Training, Information on Demand, 2004, 2006, and 2008
IBM Solutions Sales Training
IBM Management Training
IBM Diversity Leadership Training
Walter A. Haas School of Business, UC Berkeley, BS Business Administration

HONORS & AWARDS

IBM, ECM Service Excellence Award, 2007 and 2008
IBM, Digital Media Service Excellence Award, 2004
IBM, Process and Compliance Team Leadership Award, 2003
Lotus, Customer Satisfaction Award, 1999
Lotus, Western Region Technologist of the Year, 1998

PROFESSIONAL AFFILIATIONS
Project Management Institute (PMI)
Association for Information and Image Management (AIIM)
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Service Research & Innovation Community (SRIC)