PTT Exploration and Production Public Company Limited

PTTEP Procedure

Crisis Management Plan

Document No: SSHE-106-PDR-501

Revision No: 1

Crisis Management Plan

SSHE-106-PDR-501

TABLE OF CONTENTS 1.0 2.0 3.0 4.0

4.1 4.2 4.3

PURPOSE SCOPE REFERENCES DEFINITIONS

Language Organization and Departments Common Acronyms

1 1 1 2 3 4 5 7 8

5.0 6.0
6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9

INTRODUCTION EMERGENCY MANAGEMENT STRUCTURE

PTTEP Crisis and Emergency Response Strategy Relationship ....................................... 8 Emergency Classifications ............................................................................................... 9 Organization .................................................................................................................. 10 Responsibility ................................................................................................................ 11 Notification..................................................................................................................... 15 Activation of Crisis ......................................................................................................... 17 Deactivation of Crisis ..................................................................................................... 20 Crisis Management Centre (CMC) ................................................................................. 21 CMP Maintenance ......................................................................................................... 21

7.0

APPENDICES

22

Appendix 1 Third Party Emergency Response Resources............................................. 22 Appendix 2 CMT Member Contact List .......................................................................... 22

August 2011 Rev.1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

TOC

Crisis Management Plan

SSHE-106-PDR-501

1.0

PURPOSE

The purpose of the Crisis Management Procedure (CMP) is to define primary responses to be followed in the event of a crisis, or potential crisis, listed in the following order of priority; Protection of People Environment Property and Business. Liability Business Continuity Reputation

The CMP has been developed to define the roles and responsibilities of the PTTEP Crisis Management Team (CMT) and to ensure that there is adequate coordination and communication between the responsible parties and the affected Assets emergency. 2.0 SCOPE

The scope of this CMP covers the response required to an actual or potential incident (whether of PTTEP origin or not) be in Local, National or International, on a scale that may become of significant concern to Company business. 3.0 3.1 REFERENCES PTTEP SSHE Controlling Documents

Internal documents applicable to this document are indicated in the table below. Document Number Document Title PTTEP SSHE Management System
SSHE-106-STD-500 SSHE MS.S.07 SSHE-106-PDR-502 R.PSH 001

PTTEP Emergency & Crisis Management Standard PTTEP Risk Assessment Standard PTTEP Emergency Management Plan PTTEP Crisis and Emergency Management Contact Details

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 1 of 22

Crisis Management Plan

SSHE-106-PDR-501

4.0

DEFINITIONS

In this document, the words Crisis, Crisis Management Team Leader, Emergency, Incident Commander and On Scene Commander have the following meanings: Crisis is a major or catastrophic event (out of control emergency). A crisis could result in sustained national impacts over a prolonged period of time; almost immediately exceeds resources normally available to the company, local authorities and country in the impacted area; and significantly interrupts governmental operations and emergency services to such an extent that national security could be threatened. Crisis may challenge the ability and capacity of communities, company and country to achieve a timely recovery Crisis situations include terrorism that results in extraordinary levels of mass casualties, damage, or disruption severely affecting the population, infrastructure, environment, economy, company reputation, national morale, and/ or government functions. In PTTEP crisis situation is treated by a tier 3 response level. Crisis Management Team (CMT) Leader The President and Chief Executive Officer (CEO) of the company who has the top authority to overall manage a group/ company impact related to any crisis situations. He has the authority to activate corporate Crisis Management Team (CMT) and work closely with Asset Crisis Management Team (CMT) and Asset Emergency Management Team (EMT). Emergency is an occurrence or event, natural or human caused, that requires an emergency response under determination of affected Asset Senior Vice President (SVP) to protect life, property and environment. The external assistance may or may not be needed to supplement the company efforts and capabilities to save lives and to protect property and public health and safety, or to lessen or avert the threat of a major or catastrophe in any part of the company premises. Emergency situations can, for example, include major disasters, emergencies, terrorist attacks, terrorist threats, fires, floods, oil and hazardous material spills, marine vessel and aircraft accidents, earthquakes, tropical storms, typhoon, war-related disasters, outbreak of diseases and medical emergencies, and etc. In PTTEP emergency situations can be evaluated and treated by using a tier 1 2 response level.

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 2 of 22

Crisis Management Plan

SSHE-106-PDR-501

Incident Commander (IC)

Affected Assets SVP or authorized person, who has overall authority and responsibility for supporting and providing tactical activities and action plans to the On Scene Commander (OSC), including the development of strategic objectives. Incident Commander also sets priorities and defines organization of the Emergency Management Team (EMT) and the overall action plans for the particular response. He/ she has to work closely with Asset EMT.

On Scene Commander (OSC)

An individual responsible for all onsite responses, especially providing direction and onsite tactical operations and always retains the authority to determine the appropriate course of response actions. The operational sites/ fields are as example, BONGKOT, Arthit, S1, PSB, Sham, and etc. OSC shall be a Vice President (VP), field or the top authorized person at that site/ field who has the authority to activate the onsite Emergency Response Team (ERT).

4.1

Language

In this document, the words may, should, and shall have the following meanings: May Should Shall Mandatory Indicates a possible course of action Indicates a preferred course of action Indicates a course of action with a mandatory status Indicates a course of action according to a written procedure or regulation from which deviation is not allowed without written authority from PTTEP Management.

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 3 of 22

Crisis Management Plan

SSHE-106-PDR-501

4.2

Organization and Departments

In this document, the terms Corporate, Division and Asset have the following meanings: Corporate Refers to the PTTEP Business Groups hierarchically above Asset level, and located in the PTTEP headquarters, Bangkok. Group Refers to a corporate level Business Group. Example; FNA, SBD, HRS, DOA, INA, GSX, and EOS. These may have associated Divisions, hierarchy. Division A Business Group may have one or more distinct groups within its hierarchy. These are referred to as Divisions, for example; within the EOS Group there is the Engineering & Construction Division (ENC), the Technology and Operations Division (ETO), and the Supply Chain Management Division (ESM) which also have associated Departments within their hierarchy. Asset Refers to an operational Asset, site, or location within a respective Business Group, for example; the DOA Group contains DBA Bongkot Asset, and DAA Arthit Asset, and the INA group contains IMA, Myanmar Asset, IVJ Vietnam Joint Venture Asset, etc. Department Subsidiaries A subgroup within a Business Group, Division or Asset. Juristic persons which PTTEP is a shareholder of more that 50% Departments, or operational Assets within their

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 4 of 22

Crisis Management Plan

SSHE-106-PDR-501

4.3

Common Acronyms

Set out below are common specific terms presented in alphabetical order; CEO CMC CMP CMT COC CSH CSO DOA EARL EMT EOS ERP ERT EVP FNA GM GSX HCR HRS IESG INA JV MRT OSC OSRL PSB PTT PTTEP President and Chief Executive Officer Crisis Management Centre Crisis Management Plan Crisis Management Team Office of President and Chief Executive Officer Safety , Security, Health and Environment Division or SVP, SSHE Safety Operations Department Domestic Asset Group East Asia Response Limited Emergency Management Team Engineering, Operations, and Supply Chain Group Emergency Response Plan Emergency Response Team Executive Vice President Financial and Accounting Division General Manager Geosciences and Exploration Group Corporate Communication and Reputation Management Human Resources, Reputation, and Business Services Group Oil Industrial Environmental Safety Group Association (Thailand) International Asset Group Joint Venture Media Response Team On Scene Commander Oil Spill Response Limited Petroleum Development Support Base PTT Public Company Limited PTT Exploration and Production Public Company Limited

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 5 of 22

Crisis Management Plan

SSHE-106-PDR-501

RRT RTN SBD SSHE SVP VP

Relative Response Team Royal Thai Navy Strategy and Business Development Group Safety , Security, Health and Environment Senior Vice President Vice President

The following consequence severity rate matrix can be used as a guideline to consider the initial appropriate levels of response to any particular event. Assessment Matrix) (Figure 1 - PTTEP Risk

* Depends on level of Media interest, i.e., if in very small group and can be handled at site, then it is under Tier 1. However, if it is escalated & require corporate support it will be Tier 2. ** Depends on situations, for example, if there is people injury/ fatality or property damage without external support requirements, it will be Tier 2. However, if external supports are required or concerning international media, then it is Tier 3. Figure 1 - PTTEP Risk Assessment Matrix

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 6 of 22

Crisis Management Plan

SSHE-106-PDR-501

5.0

INTRODUCTION

Dealing with an emergency usually starts with planning before an emergency occurs. The planning phase starts at preparedness, where the relevant action parties decide on how they will respond to a given incident or set of circumstances.

Figure 2 - Four phases in emergency management This should ideally include lines of command and control, and division of activities between the parties. This avoids potentially negative situations such as three parties all trying to organise the same actions at the same time. Following an emergency occurring, the parties then move to a response phase, where they execute their plans, and may end up improvising some areas of their response (due to gaps in the planning phase, which are inevitable due to the individual nature of most incidents). The relevant action parties may then be involved in recovery following the incident, where they assist in the clear up from the incident, or help the people involved. The final phase in the circle is mitigation, which involves taking steps to ensure that no reoccurrence is possible, or putting additional plans in place to ensure less damage is done. This should feed back into the preparedness stage, with updated plans in place to deal with future emergencies, thus completing the circle. This CMP has been developed in conjunction with, and in order to support the PTTEP Emergency & Crisis Management Standard (SSHE-106-STD-500). In event of an emergency in a PTTEP Operations Area, or a subsidiary involving PTTEP, factors such as distance, geographical limitations, availability of resources could directly affect crisis response. Should such an emergency occur, PTTEP will play a pivotal role in ensuring a prompt, coordinated, and effective response by providing assistance to the affected subsidiary, either as requested or as deemed necessary. In order to ensure that all PTTEP Assets are adequately prepared for an emergency, such Assets must develop adequate emergency response procedures and resources to respond to incidents at their respective locations, which are consistent with and complementary to the PTTEP Emergency & Crisis Management Standard (SSHE-106-STD-500) and this CMP.
August 2011 Rev. 1
UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 7 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.0 6.1 follows:

EMERGENCY MANAGEMENT STRUCTURE PTTEP Crisis and Emergency Response Strategy Relationship

There are 3 levels of the Crisis and Emergency Response Strategy which are related as

Thailand Assets / Sites

Tier 3 Corporate Crisis Management Team (CMT) follows Crisis Management Plan (CMP) at Bangkok President and CEO (CMT Leader)

Overseas Assets / Sites

Asset CMT led by Designated Asset CMT leader follows Asset CMP at the office in the operating country Administration and Business Support team COC Staffs

All EVPs (DOA,INA,EOS,FNA, HRS,SBD and GSX )

Technical Support Team VP,SSHE VP, External Relation SVP, Legal

Tier 2 Bangkok Emergency Management Team (EMT) follows Emergency Management Plan (EMP) at Bangkok Incident Commander (EMT Leader) SSHE Duty Logistics Duty Relative Response Team Duty Media Response Team Duty Asset Duty Bongkot Arthit S1 Bangkok Head office Technical Support Team Drilling Well Engineering Sale & Commercial Event Logger Administration and office Support team Office facility team Asset EMT led by Designated Asset EMT leader follows Asset EMP at the office in the operating country

Tier 1 Onsite Emergency Response Team (ERT) follows site specific Emergency Response Plan (ERP) at a scene of operational site/field On Scene Commander - OSC (ERT Leader)

Event Logger

Intervention Team Fire fighting

Logistics / marine

Shutdown Team

Medical Team

Other Support team(s)

Figure 3 - Expanded PTTEP Organizational Structure of Emergency and Crisis Management

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 8 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.2

Emergency Classifications

The classification of emergency is described as follows: Tier 1: Involves a serious problem which has limited impact and minimal potential for escalating, poses a serious threat to safety and the environment, poses no threat to the general public Can be handled by onsite ERT within a reasonable time frame

Onsite ERT Member, comprise the site/ field VP/ Manager or top authorized person as an OSC, other key positions and designated persons of each operational site/field, is defined in the site specific Emergency Response Plan (ERP). Tier 2: Involves an emergency with greater magnitude and major severity in nature or has the potential to escalate and continue for a significant period of time until the public may raise and concern May involve damage to PTTEP facilities/ Assets and/ or impact to third parties and may pose a significant threat to safety, the environment and its facilities/ Assets May request an external assistant from local authorities in the impact area i.e. Oil Industry Environment Safety Group Association of Thailand (IESG), Royal Thai Navy (RTN) for Thailand operations or the nearby oil and gas operating asset etc. Results in activation of the Emergency Management Team (EMT).

EMT Members comprise the top management/ authorized person of each operational Site/ Asset and other key positions from various disciplines, is defined in the EMP. Tier 3: Involves a catastrophic scenario resulted in the multiple injuries, fatalities, major fires, environmental damage, toxic gas release, significant business interruption and poses a significant threat to the environment or damage to PTTEP Assets and finally bring in significant media attention. Requests an external assistant from aboard or international resources i.e. the Oil Spill Response Limited (OSRL) and the East Asia Response Limited (EARL), etc. Results in activation of the corporate Crisis Management Team (CMT) and Asset CMT if it occurs in Overseas Asset Corporate CMT Members, consists of the top management at the corporate level and other supporting functions, their responsibilities and procedures, is defined in the Corporate CMT. Corporate CMT Members for overseas Asset shall be established and defined in the Asset CMP.

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 9 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.3

Organization

The CMT consists of 2 groups: Core CMT members and Technical Support Team. (As shown in Figure 4 - CMT Organization Chart). 6.3.1 Core Team

The Core CMT consists of the following members: 6.3.2 CMT Team Leader - CEO or the person who is assigned by CEO DOA INA EOS FNA HRS SBD GSX Technical Support Team

The Technical Support Representative members will be notified and requested to assist the CMT Leader as and when the CMT Leader deems it necessary. 6.3.3 The Technical Representative Team consists of the following members: SVP SSHE SVP Legal VP External Relation Other concerned SVPs Administration and Business Support Team COC Staff

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 10 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.3.4

Organization Chart
Thailand Assets / Sites Overseas Assets / Sites

Corporate Crisis Management Team (CMT) follows Crisis Management Plan (CMP) at Bangkok President and CEO (CMT Leader)

Asset CMT led by Designated Asset CMT leader follows Asset CMP at the office in the operating country

All EVPs (DOA, INA, EOS, FNA, HRS, SBD and GSX)

Technical Support Team SVP, SSHE VP, External Relation SVP, Legal

Administration and Business Support Team COC Staffs

Figure 4 - CMT Organization Chart 6.4 6.4.1 Responsibility Crisis Management Team (CMT) CMT Leader 6.4.1.1

The CMT Leader is responsible for: Lead the organisation through the crisis, and to manage the activities of the CMT, concentrating primarily on strategy development and monitoring management of all activities Maintain an ongoing overview of the business and decide when a situation has arisen that has, or is likely to result in a crisis, to declare a crisis and to co-ordinate the crisis response Formally notify PTT Public Company Limited (PTT) that a crisis has arisen Set up crisis organisation and adjust, as appropriate, as the situation develops Co-ordinate the efforts of the CMT Ensure that all CMT members are briefed the situation Formulate strategy to relieve the crisis in consultation with the CMT members Authorise commitments, deviations from normal procedures, press releases (in conjunction with the External Relation), etc., as required Appoint the Company Spokesperson Consider support for the local EMT by way of technical or specific assistance

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 11 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.4.1.2

EVP of Affected Asset

EVP of Affected Asset is responsible for: Maintaining coordination with SVP or General Manager (GM) of Affected Asset of the situation Providing advice to CMT Leader on declaring crisis stage activation; Alert Level Activation, Partial Activation or Full-Scale Activation Providing regular situation updated to CMT members Providing any concerned advice to CMT members HRS

6.4.1.3

HRS is responsible for: Coordinating with the Relative Response Team (RRT) Leader on Human Resource issues Providing advice to CMT Leader on personnel/ welfare aspects associated with the emergency, and establishes information flows and timings of briefings Providing and maintaining appropriate Human Resource related legal advice as required Providing the CMT Leader on personnel and welfare issues relating to staff Maintaining a list of personnel on site and the status of casualties Ensuring appropriate legal advice is available for the CMT Leader when making critical decisions and press releases Identifying welfare requirements and seek direction on a response strategy Making arrangements if necessary, to advise or visit the next of kin of any casualties Ensuring that all personnel not directly involved in the emergency are kept informed FNA

6.4.1.4

FNA is available to assist the CMT and Affected Asset as follows: Advise and assist with financial planning Provide interim financial support and resources Acquire and transfer emergency funds Appropriate corporate financial funds for emergency response, recovery and remediation Advise the concerned parties of status and potential effects

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 12 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.4.1.5

VP External Relation

VP External Relation is responsible for: Coordinating with Media Response Team (MRT) Leader on public affair issues Providing advice to CMT Leader regarding public affairs Keep an open line of communication with appropriate organisations/national authorities. Identifying key information and maintain a log of issues, which are likely to be required by the CMT Leader Establishing a pro-active media liaison and public affairs strategy Briefing the CMT Leader on media interest, issues developing, and requests from the media for information Assisting in developing/delivering a response to the media as directed by the CMT Leader Informing appropriate organisations on aspects of the crisis that may affect them Obtaining information from affected organisations that may be of assistance to the Company Establishing contact numbers where the media can call for information Preparing media, community, and staff briefing material as requested by the CMT Leader 6.4.1.6 Other EVPs

Provide advice and guidance on particular area of expertise to the CMT Leader Administration and Business Support Team

6.4.1.7

The Administration and Business Support Team responsible for: Acting as official recorder for the CMT Team Ensuring that all events are accurately recorded in the CMT Event Log Book or relevant soft data file as they occur Liaising with the EMT Event Logger to ensure that all information is recorded Recording all events accurately and clearly stating incident type, location, date and times, etc. Keeping the CMT informed of any significant events or changes in the status of the emergency

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 13 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.4.1.8

Technical Support Team Members

The Technical Support Team members are responsible for: Provide advice and guidance on particular area of expertise to the overall crisis response Carry out an initial assessment of the impact the emergency may have on your particular responsible part of the business Establish links with specific function contacts and establish if additional support is required or can be provided Keep the CMT Leader informed of any significant impacts/ issues relating to PTTEP business Assist the CMT Leader implement appropriate business continuity plan

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 14 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.5 6.5.1

Notification Criteria of Notification

Initial notification of crisis level, SVP of affected asset is required to notify the EVP of affected asset required as soon as possible after the Affected Asset becoming aware of the emergency. If the event of the emergency is escalated to crisis in rating 4 and 5 (as shown in Figure 1 PTTEP Risk Assessment Matrix), the SVP of Affected Asset must notify the EVP of the Affected Asset immediately. The EVP of Affected Asset will then inform the CMT Leader.

CRISIS EVENT

SVP / GM of Affected Asset Asset EVP of Affected Asset

CMT Leader

Inform Shareholders

Consult with CMT Leader regarding crisis activation

YES

Staged Activation Required

NO

EVP and SVP of Affected Asset of closely monitor

Activate Crisis by CMT Leader

Figure 5 - Flow Chart of Notification

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 15 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.5.2

Notification Requirement for Affected Asset

The initial notification will be to: The SVP will inform the EVP of Affected Asset. The EVP of Affected Asset will then consult with CMT Leader to consider the stages of activation. The person who is making the notification should include as a minimum, the following basic information: o o o o o o o Name of person making the initial notification Name of Affected Asset Nature of the emergency (Fire, Spill, etc.) Location (facility name, vessel name, etc.) Date and Time that emergency occurred Any other immediate details (e.g. action taken) Name and contact number of local representative who can provide additional information on the emergency Other important details relating to the emergency, and any specific needs required, should be provided by the Affected Asset and given to the CMT members, who may if necessary, return the information to designated representatives at the affected location. 6.5.3 Notification to Shareholders and Joint Venture (JV)

If an emergency occurs at a PTTEP Asset and escalates to a crisis which may affect shareholders or Joint Venture, PTTEP CMT should notify the shareholders and/ or JV of the occurrence of the crisis by contacting their designated representatives.

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 16 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.6

Activation of Crisis Upon receipt of notification from the Affected Asset, and the Affected Asset SVP will inform the EVP of the Affected Asset The EVP of Affected Asset will consult with the CMT Leader in order to consider the stage of crisis activation. If, after consultation, it is agreed a crisis exists, the CMT Leader will declare the crisis, stating the stages of crisis as follows:

6.6.1

Stages of Activation

There are three stages of the crisis activation as follows: 1.Alert Level Activation Alert Level Activation will be declared at crisis rate 4. (Figure 1 - PTTEP Risk Assessment Matrix) The purpose of this level is to formalize the monitoring of the emergency at the Affected Asset which may escalate into larger emergency, and which may require assistance from CMT, such as technical or special issues or media advice. The EVP of Affected Asset must be the focal point. The EVP of Affected Asset must continue monitoring and coordinating with the Affected Asset. The EVP of Affected Asset should ensure adequate of specialised assistance as required. Some CMT members should be informed, e.g. HRS, HCR, CSH, and some Technical Representatives. This will be at the discretion of CMT Leader. 2.Partial Activation The CMT Leader will declare Partial Activation when at crisis rate 4 or 5 (Figure 1 - PTTEP Risk Assessment Matrix) and the Affected Asset needs more resources to support, assistant or coordinate with CMT. Continuation from Alert Level Activation All core CMT members and related Technical Support Representatives will be notified of the decision to go to a Partial Activation. The Crisis Management Centre (CMC) may be activated at the discretion of CMT Leader. Develop Crisis Response plans/ actions Prepare for compilation of Press release Ensure teams are continued to be briefed on current situations Consider mobilisation of Support Team(s) for Affected Asset Set-up CMC

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 17 of 22

Crisis Management Plan

SSHE-106-PDR-501

3.Full scale Activation This level of activation will be declared when the crisis is rate 5 (Figure 1 - PTTEP Risk Assessment Matrix) in response to major emergency of Affected Asset, under this level the Affected Asset will need assistance, support, and coordination from CMT members. It is likely that international media attention will be directed at the Affected Asset or PTTEP Head Office in Bangkok or other PTTEP Assets Subsidiary. Continuation from Partial Activation All core CMT members and Technical Representative will be located and informed of the decision to Full-scale Activation. The CMC will be activated and serve as the primary centre for communication with the Affected Asset and CMT members. Provide direct support functions

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 18 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.6.2

Stage of Activation Flowchart

PERSONNEL Crisis Activation Required?

NO

FUNCTION

Critique meeting
EVP of affected asset Some CMT members should be informed CMT Leader, HRS, HCR and CSH etc. Appropriate Technical Support Representatives should be informed

Provide recovery support for Affected Asset Critique meeting

YES

Alert Level Activation

EVP of Affected Asset coordinates with Affected Asset Keep close monitor the situation Provide technical or specialized assistance as required

Declare Activation Stage

Partial Activation

All of the Core Team Members should be activated Selected Technical Support Representatives

Develop Crisis Response Strategic Plan/ Actions Conduct periodic briefings Consider sending support team Set up CMC Consider sending Fly Away team to assist

Full Scale Activation

All of the above Core Team Members Selected Technical Support Representative

All of the above Provide direct support functions

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 19 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.7

Deactivation of Crisis

This section describes the actions that to be performed subsequence to crisis management response which is included deactivation of CMT, resume of normal operation and performance critiques of crisis response. 6.7.1 Deactivation

The deactivation of crisis is at CMT Leaders discretion. The decision of deactivation will be made based upon determination of Affected Asset that the Affected Asset can bring the emergency under control and assistance and support at CMT is no longer critical. After deactivation has occurred, some CMT members may continue, e.g. Technical Specialists may remain on site, or may remain in contact to provide specific expertise if required for resumption of normal operations. 6.7.2 Recovery

The Affected Asset is responsible for repairing equipment, reconstructing units, replenishing supplies, cleaning up spilled materials as required in order to return to normal operations as soon as possible. The CMT will provide specific assistance as requested by Affected Asset, such as participation with investigation team or as deemed necessary by the CMT Leader. 6.7.3 Response Critique

Upon deactivation of the crisis from Partial Activation and Full Scale Activation, the CMT Leader will call CMT members involved, for a critique meeting to discuss the response actions of the crisis and assist in identification of areas of potential improvement to the CMP, or related issues such as revising the plan, communication of lesson learnt and potential additional training requirements.

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 20 of 22

Crisis Management Plan

SSHE-106-PDR-501

6.8

Crisis Management Centre (CMC)

CMC is located in the Room # 3424, on the 34th Floor of PTTEP Bangkok Head Office. 6.9 CMP Maintenance

In order to maintain an effective crisis management preparedness programme, the CMP should be reviewed and revised on regular basis, and drills and exercises conducted periodically. To maintain CMP effectiveness; A CMP review shall be conducted after a Partial Activation or Full- scale Activation. The CMT Leader is should ensure that the CMP is reviewed and revised annually or when there is a significant change. Periodically conduct CMP and CMT drills and exercises to ensure that an adequate state of readiness exists. Full-scale exercises shall be conducted on a yearly basis. Training of the CMT must be carried out for all CMT members after the CMP has been approved, and refresher training to be performed. New members of the CMT must be trained prior to taking up a position in the CMT.

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 21 of 22

Crisis Management Plan

SSHE-106-PDR-501

7.0

APPENDICES Third Party Emergency Response Resources

Appendix 1

The responsibility for response, control, and proper handling of emergencies that occur within a PTTEP area lies directly with the Affected Asset. Resources will usually be from local sources. If the emergency requires more resources, activation of regional or international response resources may be needed. The CMT may assist with the coordination, procurement and response of these third party resources on behalf of Affected Asset. The following list some of the available third party emergency response resources: Oil Spill Response IESG (Oil Industry Environmental Safety Group) is an organization that provides oil spill equipment in response to Oil Spill Tier 2. PTTEP has been a member of IESG and can request for assistance. If needed, consult with CEM for more details. Contact numbers is referred to PTTEP Crisis and Emergency Management Contact Details (R.PSH 001) OSRL (Oil Spill Response Limited) and EARL (East Asia Response Limited) are international oil spill response resources based in Singapore. EARL is equipped with oil spill response equipment and trained personnel available for handling large oil spills (Tier 3). If needed, consult with CEM for more details. Contact numbers can be found in PTTEP Crisis and Emergency Management Contact Details (R.PSH 001). Security and Medical Evacuation services International SOS (ISOS) is located in various regional locations; ISOS has the capability to provide services relating to medical cases, including transportation of injured personnel. Contact numbers can be found in PTTEP Crisis and Emergency Management Contact Details (R.PSH 001). Appendix 2 (R.PSH 001). CMT Member Contact List

CMT member contact list is in PTTEP Crisis and Emergency Management Contact Details

August 2011 Rev. 1

UNCONTROLLED when printed, visit PTTEP Intranet for latest version

Page 22 of 22