Accompanying Statement to Annual CPNI Compliance Certification for SPOC, LLC

1300 S. Neil Street, Champaign, IL 61820 499 Filer ID 826868 SPOC, LLC (hereinafter Company) has esta lishe! operating proce!ures that ensure compliance "ith the #e!eral Communications Commission regulations regar!ing the protection of customer proprietary net"or$ information (CPNI)% As of this date, the Company has not used nor plans to use CPNI for marketing. For marketing purposes, the Company uses customer billing name and address and/or telephone number without any disaggregation or refinement based on CPNI. 1. I enti!i"ati#n #! CPNI &he Company has esta lishe! proce!ures an! traine! employees ha'ing access to, or occasion to use customer !ata, to i!entify "hat customer information is CPNI consistent "ith the !efinition of CPNI un!er Section ()%*+,(g) an! Section ***(f)(-) of the Communications Act of -.,) as amen!e! ()/ 0%S%C% 1 ***(f)(-))% 2. I enti!i"ati#n #! Ser$i"e% &!!e"te '( CPNI )*le% &he Company has esta lishe! proce!ures an! traine! employees to recogni2e the !ifferent types of telecommunications an! non3telecommunications ser'ices that affect ho" the Company uses CPNI% 3. I enti!i"ati#n #! Permi%%i'le +%e% #! CPNI ,ith#*t C*%t#mer &*th#ri-ati#n. &he Company has esta lishe! proce!ures an! traine! employees ha'ing access to, or occasion to use CPNI, to i!entify use! of CPNI not re4uiring customer authori2ation un!er Section ()%*++5% 4. I enti!i"ati#n #! +%e% #! CPNI )e.*iring C*%t#mer &*th#ri-ati#n &he Company has esta lishe! proce!ures an! traine! employees ha'ing access to, or occasion to use CPNI, to i!entify uses of CPNI re4uiring customer authori2ation un!er Section ()%*++/% /. C*%t#mer N#ti!i"ati#n an &*th#ri-ati#n Pr#"e%% &he Company !oes not use CPNI for mar$eting an! thus, at this time, has not pro'i!e! notice to customers regar!ing Opt3Out% Prior to any planne! use of CPNI for mar$eting, the Company "ill initiate a notification an! Opt3Out process% &he Company !oes not pro'i!e CPNI to other parties an! thus has not use! the Opt3In appro'al process% &he Company has traine! employees regar!ing prohi itions on the use of CPNI for mar$eting% Prior to initiation of any program for use of CPNI for mar$eting, the Company "ill train employees "ith a nee! an!6or responsi ility for o taining customer authori2ation to use CPNI for mar$eting purposes an! regar!ing the notice an! appro'al re4uirements un!er Section ()%*++7% 6. )e"#r #! C*%t#mer CPNI &ppr#$al0N#n1&ppr#$al At such time as the Company may initiate use of CPNI for mar$eting "ith correspon!ing launch of a notification an! Opt3Out process, the Company "ill !e'elop an! utili2e a system for maintaining rea!ily accessi le recor!s of "hether an! ho" a customer has respon!e! to Opt3Out appro'al as re4uire! y Section ()%*++.(a)%

2. Pr#"e *re% Pr#te"ting &gain%t Di%"l#%*re #! CPNI It is the Company8s policy to ta$e reasona le measures to !isco'er an! protect against attempts to gain unauthori2e! access to CPNI% &he Company "ill properly authenticate a customer prior to !isclosing CPNI ase! on customer3initiate! telephone contact or online access, as !escri e! herein9 a) In Per%#n3 It is the Company8s policy that it may !isclose CPNI to a customer "ho, at the Company8s retail location, first presents to the Company or its agent a 'ali! photo I: matching the customer8s account information% ) 4( 5ail3 :isclosure of re4ueste! CPNI to the customer8s a!!ress of recor!% c) 4( 6eleph#ne3 It is the Company8s policy to only !isclose call !etail information o'er the telephone, ase! on customer initiate! telephone contact, if the customer first pro'i!es the Company "ith a pass"or!, as !escri e! in Section ;, that is not prompte! y the Company as$ing for rea!ily a'aila le iographical information or account information% If the customer is a le to pro'i!e call !etail information to the Company !uring a customer3 initiate! call "ithout the Company8s assistance, then the Company may !iscuss the call !etail information pro'i!e! y the customer% !) Online &""e%%3 It is the Company8s policy to authenticate a customer "ithout the use of rea!ily a'aila le iographical or account information prior to allo"ing the customer online access to CPNI relate! to a telecommunications account% Once authenticate!, the customer may only o tain online access to CPNI relate! to a telecommunications ser'ice account through a pass"or!, as !escri e! in Section <, that is not prompte! y the Company as$ing for rea!ily a'aila le iographical or account information% e) Pa%%,#r Pr#"e *re%3 &o esta lish a pass"or!, the Company "ill authenticate the customer "ithout the use of rea!ily a'aila le iographical or account information% &he Company may create a ac$3up customer authentication metho! in the e'ent of lost or forgotten pass"or!s, ut such ac$3up customer authentication metho! "ill not prompt the customer for rea!ily a'aila le iographical or account information% If the customer cannot pro'i!e the correct pass"or! or correct response for the ac$3up customer authentication metho!, the customer must esta lish a ne" pass"or! as !escri e! in this paragraph% f) N#ti!i"ati#n #! &""#*nt Change%3 the Company "ill notify customers imme!iately "hene'er a pass"or!, customer response to a ac$3up means of authentication for lost or forgotten pass"or!s, online account, or a!!ress of recor! is create! or change!% &his notification is not re4uire! "hen the customer initiates ser'ice, inclu!ing the selection of a pass"or! at ser'ice initiation% &his notification may e through a Company originate! 'oicemail, te<t message to the telephone num er of recor!, or y mail to the a!!ress of recor!, an! must not re'eal the change! information or e sent to the ne" account information% g) 4*%ine%% C*%t#mer 78empti#n3 the Company may in! itself contractually to authentication regimes other than those !escri e! herein for ser'ices it pro'i!es to its usiness customers that ha'e oth a !e!icate! account representati'e an! a contract that specifically a!!resses the Company8s protection of CPNI%

8. Di%"iplinar( Pr#"e%% &he Company has in place an e<press !isciplinary process to a!!ress any unauthori2e! use of CPNI "here the circumstances in!icate authori2ation is re4uire! un!er Section ()%*++.( )% Any improper use of CPNI "ill result in appropriate !isciplinary action in accor!ance "ith esta lishe! Company !isciplinary policies% Any improper use shall e treate! as a serous offense, an! may result in suspension or termination of employment in appropriate cases% Any Company personnel ma$ing improper use of CPNI "ill un!ergo a!!itional training to ensure future compliance% 9. S*per$i%#r( )e$ie, Pr#"e%% !#r O*t'#*n 5ar9eting. =efore un!erta$ing to use CPNI for out oun! mar$eting purposes, the Company "ill esta lish a super'isory re'ie" process to ensure compliance "ith Section ()%*++.(!) of the #CC8s Part (), Su part 0 CPNI rules% 10. Pr#"e *re% !#r N#ti!(ing La, 7n!#r"ement #! CPNI Se"*rit( 4rea"he% &he Company has a!opte! proce!ures to comply "ith Section ()%*+-- for notifying la" enforcement of CPNI security reaches an! "ill ensure that all recor!s of any !isco'ere! CPNI reaches are $ept for a minimum of t"o (*) years%