Sacramento 916.446.9300 Dallas 972.991.7600 Los Angeles 310.548.3300 Palo Alto 650.838.9300 Monterey 831.644.

9300 San Franc sco 415.693.9100 San !ose 408.288.9300 Santa "r#$ 831.462.9300 C-7 License 836132

CPNI Compliance Procedures

February 14, 2014
Password for Online Access to CPNI The Maynard Group requires i !s cus omers o es ablish au hori"ed represen a i#es o crea e an online accoun $i h a secure pass$ord in order o access call de ail in%orma ion& Password for Telephone Access to Call Detail Information The Maynard Group does no disclose call de ail in%orma ion o#er he phone& 'nly he con rac si(ner or an assi(ned au hori"ed represen a i#e o% he cus omer may reques call de ail in%orma ion& )pon reques , call de ail in%orma ion $ill be sen o he address on %ile or pro#ided #ia email o he con rac si(ner!s o%%icial email address& In-store Access to CPNI *oes no apply, The Maynard Group does no ha#e any re ail s ores& Opt-in/Opt-out Customer Approval *oes no apply, The Maynard Group does no do mar+e in( based on cus omer CPNI& Training and E press Disciplinar! Process The Maynard Group employees are (i#en ins ruc ions $i h he s eps o %ollo$ in dealin( $i h cus omer CPNI, $hich is re#ie$ed $i h all ne$ employees& The Maynard Group employees $ho #iola e cus omer CPNI re(ula ions (e a $arnin( and a re#ie$ o% he Cus omer CPNI procedures on he %irs o%%ense& I% here is a second #iola ion he employee is ermina ed& Notification to "aw Enforcement of #reach )pon disco#erin( any breach o% cus omers CPNI The Maynard Group $ill no i%y all o% he necessary la$ en%orcemen a(encies accordin( o he rules and requiremen s o% he FCC& The Maynard Group $ill no no i%y any cus omer o% a breach un il direc ed o do so by he a(ency and $ill %ollo$ heir $ri en ins ruc ions& Notification to Customer of Account Changes Cus omers $ill be no i%ied immedia ely by mail o he address o% record $hene#er a pass$ord, cus omer response o a bac+,up means o% au hen ica ion %or los or %or(o en pass$ords, online accoun , or address o% record is crea ed or chan(ed&

"or%orate &'' ce( 3949 )esearc* Par+, So-#el, "A 95073 t*emaynar/gro#%.com

. 831.462.0777

' 831.462.5999

Sacramento 916.446.9300 Dallas 972.991.7600 Los Angeles 310.548.3300 Palo Alto 650.838.9300 Monterey 831.644.9300 San Franc sco 415.693.9100 San !ose 408.288.9300 Santa "r#$ 831.462.9300 C-7 License 836132

Notification #efore $se of CPNI *oes no apply, The Maynard Group does no use cus omer CPNI& Opt-out Approval *oes no apply, The Maynard Group does no use cus omer CPNI& Opt-in Approval *oes no apply, The Maynard Group does no use cus omer CPNI& Esta%lishing a Password The Maynard Group pro#ides online access o au hori"ed represen a i#es o% i s cus omers and does require pass$ords& The Maynard Group does no pro#ide pass$ord in%orma ion o#er he phone, bu $ill send a emporary pass$ord o he email address o% he au hori"ed con ac & &ecords &elated to #reaches The Maynard Group main ains a hard prin ed copy o% any and all breaches rela ed o CPNI %or a minimum o% $o years& &ecords of Approval *oes no apply, The Maynard Group does no use cus omer CPNI& &ecords of Notification *oes no apply, The Maynard Group does no use cus omer CPNI& &ecords of 'ar(eting Campaigns $sing CPNI *oes no apply, The Maynard Group does no use cus omer CPNI& &ecords of )upervisor &eview Process *oes no apply, The Maynard Group does no use cus omer CPNI&

"or%orate &'' ce( 3949 )esearc* Par+, So-#el, "A 95073 t*emaynar/gro#%.com

. 831.462.0777

' 831.462.5999