Unit 8: Responding to Orders Supplement 1 Exercise 1: Complete the following letter with suitable words.

Thank you for your (1)______________ for 200 Treasure Trunks from Moms Magic. I believe you will be very (2)______________ ( )_____________ !he "uali!y of cos!ume #ieces ($)_______________ in each. I! is !his "uali!y (%)_____________ (&)___________ our imagina!ive #lay a##arel so uni"ue. 's we (()______________ ())______________* I will be (+)_____________ 12% s!orybook !runks an, (% #rofessional !runks !o be (10)______________ no la!er !han 'ugus! 1. I will be (11)________________ you !he week of -c!ober 1 !o ,e!ermine if any a,,i!ional !runks (12)________________ (1 )_______________. If you nee, !o #lace ($)_______________ (1%)______________ before !hen* #lease call me a! +1 .%%%.&21%. /e look forwar, !o (1&)_______________* (1()_______________ (1))______________ wi!h you. Exercise : Complete the following letter with suitable words or phrases. 0ear Mr 1rimms* /e (1)_______________ wi!h !hanks your check an, or,er of 2ovember + for five e3!ension la,,ers of !he !y#e ,escribe, in our le!!er !o you of 2ovember 2. (2)____________* !he ,eman, has been so grea! !ha! we have no more of !hese la,,ers in !he warehouse a! #resen!. /e also ( )_____________ !ha! we canno! say when we
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will receive a new su##ly* which was or,ere, several ,ays ago. If you wish* we will gla,ly ($)_____________ your check an, will (%)______________ you when !he new su##ly (&)_______________. 4owever* if you #refer* we will kee# your check an, ,eliver !he la,,ers !o you imme,ia!ely u#on (()______________. 5lease acce#! ())________________ for !his inconvenience. (+)________________* Supplement !. "assi#e $S %cti#e

1. "assi#e #erb forms are made with the #erb to be + past participle. Micro#rocessors are #ro,uced in 6ilicon 7alley. Skoda cars are manufac!ured in 89echoslovakia. :ranium is mined in 'us!ralia. . &he form of the #erb to be 'together with have or will) indicates the tense: 5;<6<2T 6IM5=< 8offee is grown in >enya. 5;<6<2T 5;-1;<66I7< The #ro,uc!ion line is being au!oma!e,. 5'6T 6IM5=< 4e was a##oin!e, a year ago. 5'6T 5;-1;<66I7< The ma!!er was being ,iscusse, when he arrive,. 5;<6<2T 5<;?<8T Has Mr /elsh been informe,@

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5'6T 5<;?<8T 6he arrive, an hour la!e bu! i! was all righ! as !he mee!ing had been cancelle,. ?:T:;< 6IM5=< The sho# assis!an! will be informe, of any changes. ?:T:;< 5;<6<2T The #ro,uc! will have been launche, by !he en, of !he year. I2?I2ITI7< $00 workers are to be lai, off in !he 'u!umn. (. &he passi#e can also be used with modal auxiliar) #erbs: 0o you !hink !he #lan can be implemented fairly soon@ ' new swi!chboar, could be installed. 5remiums might be increased. 4e sai, more informa!ion would be obtained. The !o# co#y must be signed and returned imme,ia!ely. 6he should have been consulted earlier. * Sometimes we are not interested in who performs an action or it is not necessar) to +now. Compare: They hold !he mee!ing on Mon,ay morning. The mee!ing is held on Mon,ay morning. 6omeone delivers essen!ial com#onen!s !o !he fac!ory. <ssen!ial com#onen!s are delivered !o !he fac!ory. I! woul, be very unusual !o a,, Aby !hem or Aby someone. "ractice '. ;ewri!e !he following sen!ences in or,er !o make !he wor, in italics !he !o#ic. 0eci,e whe!her

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or no! i! is im#or!an! !o inclu,e who #erforme, !he ac!ion. 1. /e are offering an attractive price reduction. 2. They com#le!e, the survey las! mon!h. 3. The com#any #rovi,es free medical insurance for all em#loyees. 4. 6he sen! a copy of the report yes!er,ay. 5. 6omeone has !ransla!e, the contract in!o 'rabic. 6. ' !eam of consul!an!s is inves!iga!ing the problem. 7. /e will offer an attractive salary !o !he #erson a##oin!e,. 8. In normal circums!ances* !he e3#or!er shoul, clear the goods for export. 9. They have cancelle, the 14.45 flight to ome. 10. They were hol,ing talks las! nigh! a! !he :nionBs hea,"uar!ers. C. The following is a !a#escri#! of wha! was sai, a! a mee!ing. ;ea, !hrough !he !ranscri#!ion an, !hen com#le!e !he minu!es a##ro#ria!ely. D-42 M-;T-2 2ow !he firs! i!em on !he agen,a is...er...!he #roEec!e, sales of our !ewlook line on !he :> marke!. Dennifer* coul, you !ell us wha! you !hink@ D<22I?<; '0'M6 /ell* everybo,y Ive s#oken !o feels !he whole !ewlook range is marke!.!ire, an, nee,s a whole new marke!ing a##roach. /ha! ,o you !hink@

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=:8F 5--=< I agree. Take !he "em mi3er* mos! #eo#le consi,er i! !o be com#le!ely ou! of ,a!e. In my o#inion* we shoul, launch a fully in!egra!e, foo, #rocessor which can func!ion as a Euice e3!rac!or* slicer* mi3er* sauce maker an, so on. 5<T<; M-66 1oo, i,ea. D-42 M-;T-2 Fes* I !hink so !oo. 'n, I recommen, we #ackage !he whole !hing a!!rac!ively an, a,ver!ise i! heavily in womens maga9ines an, so on. Cu! firs! of all* we shoul, !es! i! ou! on !he marke! !o Eu,ge consumer reac!ion. D<22I?<; '0'M6 /ho by@ D-42 M-;T-2 -h* !he Starspot agency is reliable. D<22I?<; '0'M6 ->* so Ill #ro,uce a #ackage ,esign before !he en, of !he mon!h an, Ill #resen! a full re#or! !o !he M0 of wha! weve ,iscusse, when he ge!s back from 1ermany. Dennifer ',ams #resen!e, reac!ions !o !he !ewlook line. In general (1)_____________ !ha! !he range was marke!.!ire, an, a new (2)_____________. In #ar!icular* !he "em mi3er ( )_____________. 'f!er some ,iscussion ($)___________ !ha! a fully in!egra!e, foo, #rocessor (%)________________. (&)______________ !ha! !he e"ui#men! (()________________ an, ())______________ in womens maga9ines af!er a##ro#ria!e !es! marke!ing.
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(+)______________ !ha! !his (10)______________ by Starspot. ?inally* a new #ackage ,esign (11)______________ by !he en, of Dune. ' full re#or! (12)______________ on his re!urn from 1ermany. ,ormal #s !nformal -anguage 1. :sing <nglish is no! Eus! a "ues!ion of using correc!ly.forme, gramma!ical sen!ences. I! is also im#or!an! !o choose !he language which is a##ro#ria!e !o !he social si!ua!ion. ?or e3am#le* !he !one of a le!!er wri!!en !o a close frien, is no! !he same as one wri!!en !o a s!ranger. #ormal language$ use, for #ublic #ur#oses* es#ecially in wri!ing official re#or!s* business le!!ers an, im#or!an! s#eeches. %nformal language $ we use !his when we s#eak or wri!e !o #eo#le we know well an, who are a! !he same social level. These !wo le!!ers are on !he same subEec! bu! !he language use, is very ,ifferen!. The firs! is from !he Inlan, ;evenue an, is formal. The secon, is from a frien, an, is informal. 's you rea, underline !he language which is e"uivalen! in meaning bu! no! in formali!y.

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2. ' formal s!yle is charac!erise, byG More com#le3 sen!ences &'ou would be well$ advised...residence( 'bs!rac! nouns &exemption( ?re"uen! use of it-patterns e.g. %t would not be feasible... :se of Be,uca!e,B low.fre"uency vocabulary &monies) trust) *ueries) threshold) e!c...) 'voi,ing con!rac!ions an, abbrevia!ions
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. 6ome in,ica!ions of informal s!yle areG 6hor! wor,s an, sen!ences &+hanks a lot ,ednesday( 8on!rac!ions an, abbrevia!ions &% haven-t) there-s...( 8ollo"uial language &./) get back to) your best bet) drop me a line...( "ractice a. 0eci,e which of !hese sen!ences are informal an, which are formal. 1rou# !oge!her !hose wi!h a similar meaning. 1. 4ow abou! looking a! 0imi!ris i,ea@ 2. Much as I woul, like !o be of assis!ance* i! is beyon, my #ower !o in!ervene. . 6ay Ahello from me an, !ell 6amira !o ge! be!!er soon. $. 's !his ma!!er is en!irely beyon, our con!rol* we are unable !o #rocee, wi!h a reimbursemen!. %. I sugges! we consi,er Mr. Co9enas #ro#osal closely. &. Thanks for your recen! no!e. (. /e can! ,o any!hing abou! i!* so we can! give you any money back. ). I woul, be gra!eful if you woul, convey my bes! wishes !o Mrs <l 4a9ir an, I ho#e she has a s#ee,y recovery. +. Cefore we sai, yes we, have !o work ou! how much i!, cos!. 10. I acknowle,ge recei#! of your le!!er of % Danuary. 11. I!s grea! !o know youre backing us all !he way.
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12. I, like !o hel#* bu! I can! ,o any!hing. 1 . I am #lease, !o learn !ha! you are giving us every encouragemen!. 1$. 5rior !o any firm commi!men! on our #ar!* we woul, have !o assess !he financial im#lica!ions. b. The following is a le!!er from a firm in!eres!e, in becoming an agen! in !he :> for a 6we,ish manufac!urer of gar,en furni!ure. 8hoose !he language which is mos! a##ro#ria!e for a formal re#ly an, un,erline !he correc! wor,.

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c. This le!!er is !oo formal in !one. ;e.wri!e i! in a more rela3e, an, frien,ly way.

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(?rom =ongman Cusiness <nglish :sage)

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