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Annual 47 C.F.R. 64.2009(e) CPNI Certification EB oc!

et 06"#6

Annual 64.2009(e) CPNI Certification for 2013 Date filed: 02-1 -14 Na!e of co!"an# co$ered %# t&i' certification: (()*D +),, +)(DIN- C).P).A/I)N D0A: 0(AC1 02A. PA-IN,or! 499 ,iler ID: 23336

Na!e of 'i4nator#: .A5+2( D. +),, /itle of 'i4nator#: P.25ID2N/ I6 .A5+2( D. +),,6 certif# t&at I a! an officer of t&e co!"an# na!ed a%o$e6 and actin4 a' an a4ent of t&e co!"an#6 t&at I &a$e "er'onal 7no8led4e t&at t&e co!"an# &a' e'ta%li'&ed o"eratin4 "rocedure' t&at are ade9uate to en'ure co!"liance 8it& t&e Co!!i''ion:' CPNI rule'. See 4; C.,... < 64.2001 et seq. Attac&ed to t&i' certification i' an acco!"an#in4 'tate!ent e="lainin4 &o8 t&e co!"an#:' "rocedure' en'ure t&at t&e co!"an# >i'? i' not@ in co!"liance 8it& t&e re9uire!ent' 'et fort& in 'ection 64.2001 et seq. of t&e Co!!i''ion:' rule' >attac& acco!"an#in4 'tate!ent@. /&e co!"an# $A% N&' ta7en an# action' ("roceedin4' in'tituted or "etition' filed %# a co!"an# at eit&er 'tate co!!i''ion'6 t&e court '#'te!6 or at t&e Co!!i''ion a4ain't data %ro7er') a4ain't data %ro7er' in t&e "a't #ear. Co!"anie' !u't re"ort on an# infor!ation t&at t&e# &a$e 8it& re'"ect to t&e "roce''e' "rete=ter' are u'in4 to atte!"t to acce'' CPNI 6 and 8&at 'te"' co!"anie' are ta7in4 to "rotect CPNI. If affir!ati$e: >Pro$ide e="lanation of an# action' ta7en a4ain't data %ro7er'@ /&e co!"an# $A% N&' recei$ed an# cu'to!er co!"laint' in t&e "a't #ear concernin4 t&e unaut&oriAed relea'e of CPNI (nu!%er of cu'to!er co!"laint' a co!"an# &a' recei$ed related to unaut&oriAed acce'' to CPNI6 or unaut&oriAed di'clo'ure of CPNI6 %ro7en do8n %# cate4or# or co!"laint6 e.g.6 in'tance' of i!"ro"er acce'' %# e!"lo#ee'6 in'tance' of i!"ro"er di'clo'ure to indi$idual' not aut&oriAed to recei$e t&e infor!ation6 or in'tance' of i!"ro"er acce'' to online infor!ation %# indi$idual' not aut&oriAed to $ie8 t&e infor!ation). If affir!ati$e: >Pro$ide 'u!!ar# of all cu'to!er co!"laint' recei$ed in t&e "a't #ear concernin4 t&e unaut&oriAed relea'e of CPNI.@ 5i4ned BBBBBBBBBBBBBBBBBBBBBBBBBBBBB .A5+2( D. +),,

Annual 47 C.F.R. 64.2009(e) CPNI Certification EB oc!et 06"#6 ACCOMPANYING STATEMENT THE LLOYD HOFF HOLDING CORPORATION DBA: BLACK BEAR PAGING SERVICE DOES NOT, AT ANY TIME, COMPILE DATA FOR DATA BROKERAGE COMPANIES FOR ANY PURPOSE. ALL CUSTOMERS ACCOUNTS AND THE DATA CONTAINED THEREIN, EITHER PERSONAL OR BUSINESS, ARE NOT RETAINED FOR ANY PURPOSE OTHER THAN THAT OF DIRECT CONTACT BY OUR OFFICE TO THAT OF THE CUSTOMER. CUSTOMER CONTACT INFORMATION IS STRICTLY CONFIDENTIAL. OTHER CUSTOMER INFORMATION, SUCH AS DATA TRANSMITTED THROUGH THE PAGING TERMINAL TO THE CUSTOMERS PAGER(S) IS ALSO CONSIDERED TO BE OF A CONFIDENTIAL NATURE. NONE OF THIS INFORMATION IS EVER COMPLIED INTO A PRINTABLE OR REPORTABLE FORMAT. OUR SYSTEM STORES THE DATA AS THE AMOUNT OF CALLS RECEIVED BY EACH PAGER AND IS REPORTED DIRECTLY TO OUR SERVICE PERSONNEL AS A TALLIED TOTAL IN THE FORM OF A CALL COUNT REPORT. THIS CALL COUNT REPORT DOES NOT AT ANY TIME DEFINE THE TELEPHONE NUMBERS OR OTHER DATA TRANSMITTED TO OUR CUSTOMERS OR THEIR INDIVIDUAL PAGERS IN A FORMAT ACCESSABLE BY ANY OF OUR PERSONEL. AT NO TIME IS ANY CUSTOMER INFORMATION (DEFINED AS PERSONAL ACCOUNT DATA OR TRANSMITTED PAGER DATA) SOLD, BROKERED, OR ISSUED TO ANY UNAUTHORIZED PERSON OR AGENCY BY OUR COMPANY FOR ANY PURPOSE. ALL INFORMATION FOR CUSTOMER ACCOUNTS (PERSONAL ACCOUNT DATA) IS CONSIDERED PRIVATE AND IS ONLY ACCESSABLE BY AUTHORIZED INTERNAL PERSONNEL AND THOSE PERSONS AUTHORIZED FOR EACH INDIVIDUAL CUSTOMER ACCOUNT FOR THE PURPOSE OF DAY TO DAY BUSINESS. FOR EXAMPLE: INVOICING, INTERNAL COLLECTIONS, TELEPHONE INQUIRES, ETC. AT NO TIME IS ANY CUSTOMER INFORMATION SUB ECT TO DISCLOSURE BY !AY OF REPORT, TELEPHONE CONVERSATION, OR ANY OTHER MEANS TO ANY PERSON FOR DISTRIBUTION FOR PROFIT. LLOYD HOFF HOLDING CORPORATION PRIDES ITSELF ON THE NONDISCLOSURE OF ANY INFORMATION FOR PROFIT.