Call Center Interview Question 1: Tell me something about yourself.

My name is Jhenny-Rhose Lachica , I am 20 years old , I graduated from Datacom Institute of Computer Technology, I took up Computer Programming course, and I graduated year 2011. About my course, I had studied web design, programming language I studied Microsoft Office course and I learned a lot of computer skills, such as Word, Excel, PowerPoint, Access and internet explorer and outlook. During my vacant time, I like to do research or surfing on net, reading books and dancing are my hobbies. Coming to my family background, unfortunately I came from a broken family my father and mother was separated 11 yrs ago. I have a sister and I am the eldest. Well, I can say that I am a person who is friendly; I can cooperate with others, I can work under pressure and focus on work, thats all sir/maam. Call Center Interview Question 2: What is your idea of a call center? My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I can say that the people who work for call center are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time. Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction.

Call Center Interview Question 3: Why do you want to work in a call center? Id like to work in a call center because I have personal skills qualified me for this job like "good communication skills, good listener, sociable, friendly, Calm, like to help people and I have the ability to work in team work. Call Center Interview Question 4: What are your strengths and weaknesses? My strength is having positive attitude in all task that I work, strong determination and too believe in GOD while my weakness is I trust others easily and become more sensitive with the circumstances but yet I try to get rid out of it. Call Center Interview Question 5: What makes you qualified to work in a call center? I am qualified to work in a call center because I possess qualities which makes one a good call center agent. I am very flexible; I dont have complaints with working at nights and with split days off. I am willing to learn and I am not intimidated with learning new things. I am very patient and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center. Call Center Interview Question 6: Why do you want to work for our company? I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.

Call Center Interview Question 7: What has been your most significant achievement? My most significant achievement would have to be graduating from college. I say this because even though my course was just a vocational course , I have labored so much to get good grades and recognition and it all culminated into my achievement of a college diploma and to pass the NC4 exam of TESDA. Call Center Interview Question 8: Give me one quality that you have which will not make me not hire you? A lot of my friends say that Im a workaholic person that sometimes I dont find time to get some rest or have some fun with them, I just always response them that this is I want because I want to prove that I can achieve my dreams and also because I am a person who love challenges and obtacles and found fulfilment when i accomplish them. Call Center Interview Question 9: How do you see yourself five years from now? Ten years from now? * I see myself working for this same company but with a higher position. * I see myself having my own family but still working for this company. Call Center Interview Question 10: What are your goals in life? My short term goal is to have a stable job with this company. Meanwhile my long term goal is fulfil my parents desire.

Call Center Interview Question 11: What do you know about this company?

I know that this company is one of the leading companies in the call center industry. You have several sites in the country. If I am not mistaken; Teletech was operating 24 countries worldwide and always put first their customers needs. Call Center Interview Question 12: What is your idea of quality customer service? My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected of. Call Center Interview Question 13: What is your expected salary? Actually the salary is not the first priority why Im here. I applied here because I really want this kind of job to be call center agent. Maybe if Im work well and achieve a good result my salary will meet my expectations.

Whatever amount you give to people with my qualifications is fine. *Depends on company policy Call Center Interview Question 14: Why should we hire you? I have the qualities that a good call center agent should possess. I am , disciplined, hardworking, patient, and flexible, and organized. You wont have any problems with me when it comes to attendance, and my behaviour. I have good communication skills, multi tasking skills, and I am a fast learner. I can guarantee you that I will give my best to this company.

Why you left your previous work? To Increase my salary, also to seek stability in my career & get promoted faster in a large organization like yourselves.

What are the strength / positive points in your personality? I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems :::: What are the weakness / negative points in your personality? I like to learn more of thing at the same time and that makes me lose focus on learning one thing or more carefully :::: What will you do if the customer abused you during call ?! I will try to make him calm down by listening to him carefully and talking to him in a polite way I will try to be calm with out any stirring reaction I'll be good listener to him - let him to explain all the problem to me - I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction - after that I'll take all my steps to avoid this problem in the future :::: What will you use in your work to over achieve your goals? The good listening, the concentration, the patience and the punctuality in my information :::: Why you left your previous work?

To Increase my salary, also to seek stability in my career & get promoted faster in a large organization like yourselves. :::: Tell me a time you work under stress? When I was in the final year at university, the tension and sadness in control of my life because my sister was in the hospital throughout the period of exams .. but I could most successful and learned how to achieve what I want .. Whatever the pressure or stress around me :::: What the best thing you achieved in your life? Getting graduated with excellent garde, even under the country's circumstances I'm still capable of achieving Success in my job and promotion in the posts. :::: What is the same relation between the customer service agent and the designer? Both of them aim to fulfill the customers needs :::: What are the types of the customer service field? 1- Face to face 2- By phone 3- Public relationships :::: What are you see yourself after 3 years? I hope to get higher positions and promotions in my work such as team leader , both in customer service or, Human Development Department And that because I will not suffice to work only, but i will try to take more courses that will help me to success and innovation in the area in which I work in it. And then access to the highest

14 Most Common Call Center Interview Questions and Answers

The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while the call centers set up shop here because of our low labor costs, Filipinos decide to work for the call center industry because they get paid higher than average wages there. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month (take home); meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month (take home) plus free dental and health coverage. Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health insurance) from day one in the job. It is no wonder then that almost every day, you see hundreds of applicants in the top call centers in the country. If you are reading this post, then you are undoubtedly one of the many Filipinos aspiring to work as a call center agent. Even though the demand for call center agents outpaces the availability of qualified workers, having the qualifications to become a call center agent alone does not guarantee you a job in this competitive industry. Furnishing a resume is easy then the hardest part begins: the job interview. Some people who are very much qualified to become call center agents seem to question at times why they arent able to pass call center interviews. The answer is simple. They are most probably not giving very good answers to the interview questions directed at them. In this blog post, I will be discussing the most common and hardest to answer call center interview questions. I also would be equipping you (our dear readers) with valuable tips on how to answer these call center interview questions. While call center interview questions will mostly resemble interview questions found in job interviews in other industries, the way that one answers them will have to be different and tailor made for the needs of the industry. Job interviewers in the call center industry will be primarily on the lookout for skills such as flexibility, customer service, multitasking, good communication, and critical thinking. This blog post featuring call center interview questions and answers will be presented in a question and answer format. The answers will be given in a script format. This will be followed by a short explanation on each call center interview question and answer. Call Center Interview Question 1: Tell me something about yourself. Call Center Interview Answer 1: Well, I can say that I am a person with varied interests. During

my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. These things fascinate me. I guess I like to observe people. On Sundays, I do volunteer work at the orphanage in Mandaluyong. My volunteer work consists of encouraging wealthy people to donate money to the orphanage. What we do is we go to the upscale subdivisions in the city and tell them about the orphanage. When I have the time, I also like to read novels, and play basketball. Explanation to Call Center Interview Question and Answer 1: This call center interview question is probably one of the most neglected and least prepared for by interviewees. The question seems very simple and direct to the point. Your answer though to this question will set the course of the interview. From this very simple question, interviewers can likely hint at whether you are a good candidate or not. So please do not take this question for granted. Most applicants will answer this call center interview question with information that is already found on their resume like their name, address, and school information. Do not make this mistake. When being asked this question, you are supposed to answer with information that is not found in your resume. Why would the interviewer want to know about your name, age, and address when this information is already on your resume? A very good answer to the call center interview question would be to talk about your hobbies. When you do talk about hobbies, remember that by doing this, you are also providing the interviewer with information about your skills. For example, if you say that you play sports like basketball or baseball, this tells the interviewer that you are competitive. If you say that you like to play chess, this means youre analytical. If you tell the interviewer that you are involved with various organizations, this spells leadership and people skills. So do not take this call center interview question for granted. Make sure to answer this question by giving the interviewer an idea that you are who they are looking for. If you do not have any good hobbies (like all you can say is watch HBO, eating, and sleeping), another approach you can take is talking about your family. Describe your relationship with your family. Talk about your brother, the pilot, or your mom, the actress. Say that you are very close to your family, that you guys go to church every Sunday and watch a movie afterwards. If you like to watch TV, amuse your employer by saying something like Im addicted to Lost. I watch all Lost episodes on DVD every day. If all you have in your arsenal is reading, then make it sound better and more interesting by saying that you are a voracious book reader. Rack your brain. Make sure that when you tell something about yourself, it sounds interesting and will make you shine. Call Center Interview Question 2: What is your idea of a call center? Call Center Interview Answer 2: My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time. Explanation to Call Center Interview Question and Answer 2: This call center interview question aims to gauge how correct your expectations of a call center job are. Answer this question by giving out your general expectations of a call center job. Describe the work (selling if its a sales account, instructing callers if its a technical support account, etc) or the people. This call center interview question would only be asked if you dont

have any call center experience yet. Call Center Interview Question 3: Why do you want to work in a call center? Call Center Interview Answer 3: Id like to work in a call center because I have the skills to match the ones needed for this job. I graduated as a nursing student and during our on the job training, I learned a lot about communication skills and how to deal with people. As a nursing graduate, I became skillful in dealing with difficult people and patient in working with irate clients. In my course, we were also taught how to be good listeners which I know is a very valuable skill in this industry. Another reason why I want to work for a call center is because I know that the benefits and pay in the call center industry is better compared to those in other industries. I also know from my friends that the chances of career growth in this industry are high. In the past, I have heard of people getting promoted overnight. Explanation to Call Center Interview Question and Answer 3: This is another question which would only be directed to applicants without any call center experience. Please do not answer this call center interview question by saying that you want to improve your English or that you need money to help your parents. By applying for a call center position, you should already be confident with your communication skills in English. The interviewer also wouldnt want to hear that you are in this just for the money. The above response is a good example on how you can relate your college degree to a job in a call center. I purposely chose to give a response that a nursing graduate could give to this call center interview question because of the many nursing graduates out there trying to look for a job in the call center industry. Call Center Interview Question 4: What are your strengths and weaknesses? Call Center Interview Answer 4: I am a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have exceptional problem solving skills. I have good English communications skills and I can learn how to operate new computer programs very fast. I am a team player and I get along with people very well. Those are my strengths. As for my weaknesses, I guess my biggest weakness is working too much and not knowing when to stop. I would say that this is a weakness because at times I would render too much overtime that it becomes detrimental to my health. Explanation to Call Center Interview Question and Answer 4: The call center interview answer 4 is pretty much self explanatory. With this call center interview question, you would want to enumerate skills that would be needed as a call center agent. These includes (but are not limited to): flexibility, adaptability, good communication skills, good listening skills, patience, proficiency in Microsoft Office programs, good typing speed, and excellent multi tasking skills. Of course when it comes to your weaknesses, you dont want to say that you dont have any as this will make you look egotistic. So make sure to be prepared to come up with at least one weakness which isnt too negative. Examples of weaknesses which arent very negative are: being workaholic and being too friendly. Answer this call center interview question with a lot of confidence. Call Center Interview Question 5: What makes you qualified to work in a call center? Call Center Interview Answer 5: I am qualified to work in a call center because I possess qualities which makes one a good call center agent. I am very flexible; I dont have complaints

with working at nights and with split days off. I am willing to learn and I am not intimidated with learning new things. I am very patient and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center. Explanation to Call Center Interview Question and Answer 5: Answer this call center interview question by just reinforcing your answers to the previous call center interview question presented. You can also answer this question by expounding on your strengths and good qualities. Call Center Interview Question 6: Why do you want to work for our company? Call Center Interview Answer 6: I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly. Explanation to Call Center Interview Question and Answer 6: In answering this call center interview, simply cite the companys positive attributes. Call Center Interview Question 7: What has been your most significant achievement? Call Center Interview Answer 7: My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated into my achievement of a college diploma. Explanation to Call Center Interview Question and Answer 7: This call center interview question aims to look at how you see yourself as a person. Most of us would apply for a job at the age of twenty and at that age, it is presumed that you already have some sort of achievement even if it is only to your own right such as motherhood, marriage, and etc. Rack your brain. Youll think of something. Call Center Interview Question 8: Give me one quality that you have which will not make me not hire you? Call Center Interview Answer 8: A lot of my friends say that I am a perfectionist. I never consider something done as long as I dont find it perfect. In my previous job, I sometimes would go on overtime just to make sure that I complete all my tasks and they are done to perfection. I show up for work every day and I am never late. I remember that when I was still in school, I never missed an assignment or a project. I also remember that whenever we were tasked to come up with a play, I would always be the one who would be insisting that we practice three times a week and all my classmates would complain and get mad at me saying that they only want to practice once a week. Being a perfectionist can be bad especially when the people around you are lazy but I believe that in certain situations, it can be a valuable trait. Explanation to Call Center Interview Question and Answer 8: This call center interview question is tricky and will stump a lot of people. In effect, this question is asking you for your weakness. Do not say that you dont have any qualities which are negative. If you do this, you would look proud and conceited to the interviewer. The best

approach to answering this call center interview question is to present a trait of yours which is not that negative. Examples of traits which are bordering positive and negative are being perfectionist, overly friendly, too loyal, and workaholic. Of course, reinforce your answer by explaining this trait of yours to the interviewer. Make sure as well that you know how to turn your negative attitude into a positive one (just like the interviewee did in the response provided above). Remember to answer this question with a lot of conviction and confidence. Call Center Interview Question 9: How do you see yourself five years from now? Call Center Interview Answer 9: I see myself working for this same company but with a higher position. Explanation to Call Center Interview Question and Answer 9: In this question, the interviewer wants to know if your goals in life are in line with the companys objectives. It is good to be honest with the interviewer on this question so that expectations will be properly set. Call Center Interview Question 10: What are your goals in life? Call Center Interview Answer 10: My short term goal is to have a stable job with this company. After working for a couple of years with this company, I would like to see myself take on more responsibilities like maybe become a supervisor or a trainer. Meanwhile my long term goal is to have an upper management level position with this company. Explanation to Call Center Interview Question and Answer 10: This call center interview question is almost the same with the previous one presented. Call Center Interview Question 11: What do you know about this company? Call Center Interview Answer 11: I know that this company is one of the leading companies in the call center industry. You have several sites in the country, one in Cebu, and four in Metro Manila. You have several accounts but most of them are medical and financial accounts. I also happen to know that most of the accounts in this call center company are very stable because this is what my friends who work here tell me. Explanation to Call Center Interview Question and Answer 11: This call center interview question is simply for the interviewer to know if you know anything about the company. It isnt necessary to know when the company was established or how much they made in the last quarter. You can answer this call center interview question by just giving out general and insignificant information about the company. Of course if you know tidbits like the name of the company president or a recent merger between the company and another call center, then by all means, do impress the interviewer with this information. So as not to be caught empty handed, it is advisable to do some research about the company before the interview. Obviously, please avoid telling anything negative about the company. Call Center Interview Question 12: What is your idea of quality customer service? Call Center Interview Answer 12: My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing

assistance according to what you are expected of. Explanation to Call Center Interview Question and Answer 12: This call center interview question is simply for the interviewer to know how you view good customer service. The idea when answering this question is to say that good customer service is going out of your way to help the customer. Call Center Interview Question 13: What is your expected salary? Call Center Interview Answer 13: Whatever amount you give to people with my qualifications is fine. Explanation to Call Center Interview Question and Answer 13: As much as possible, do not answer this question with a figure. The best way to answer this call center interview question is by saying that you are fine with whatever the company decides to give you. If the interviewer asks you to give a figure, then that is the only time that you should give a figure. Of course, make sure that you can defend your answer. Do not give a figure that is very small. The interviewer might think that you dont value yourself and you have a low self esteem. A good practice is to come up with a figure that is a few thousands higher than the industry average or what you were given previously by your old company. When the interviewer asks why, then you can simply say that this is the average salary in the industry or that you want to have a job that pays more than your previous one. Of course if you are in the position to dictate the salary you want the company to give you (meaning you have a lengthy experience in the call center industry already) then by all means, give them a figure right away when answering this question. Call Center Interview Question 14: Why should we hire you? Call Center Interview Answer 14: I have all the qualities that a good call center agent should possess. I am punctual, disciplined, patient, and flexible, and organized. You wont have any problems with me when it comes to attendance, and my behavior. I have good communication skills, multi tasking skills, and I am a fast learner. I can guarantee you that I will be able to deliver what is being asked of me and I will give my one hundred percent to this company. I know that I have what it takes to become a good customer service representative. Explanation to Call Center Interview Question and Answer 14: This call center interview question isnt intimidating as it sounds. To answer this question, simply reinforce your position by enumerating your strengths and how these strengths can relate to being a good call center agent. Answer this call center interview question with a lot of confidence and conviction.

:::: What are the strength / positive points in your personality?

I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems :::: What are the weakness / negative points in your personality? I like to learn more of thing at the same time and that makes me lose focus on learning one thing or more carefully :::: What will you do if the customer abused you during call ?! I will try to make him calm down by listening to him carefully and talking to him in a polite way I will try to be calm with out any stirring reaction I'll be good listener to him - let him to explain all the problem to me - I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction - after that I'll take all my steps to avoid this problem in the future :::: What will you use in your work to over achieve your goals? The good listening, the concentration, the patience and the punctuality in my information :::: Why you left your previous work? To Increase my salary, also to seek stability in my career & get promoted faster in a large organization like yourselves. :::: Tell me a time you work under stress? When I was in the final year at university, the tension and sadness in control of my life because my sister

was in the hospital throughout the period of exams .. but I could most successful and learned how to achieve what I want .. Whatever the pressure or stress around me :::: What the best thing you achieved in your life? Getting graduated with excellent garde, even under the country's circumstances I'm still capable of achieving Success in my job and promotion in the posts. :::: What is the same relation between the customer service agent and the designer? Both of them aim to fulfill the customers needs :::: What are the types of the customer service field? 1- Face to face 2- By phone 3- Public relationships :::: What are you see yourself after 3 years? I hope to get higher positions and promotions in my work such as team leader , both in customer service or, Human Development Department And that because I will not suffice to work only, but i will try to take more courses that will help me to success and innovation in the area in which I work in it. And then access to the highest