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RIGHT CHOICE
Which?
Buyers guide
Mobile Phones
Looking to buy a mobile phone? We bring you the best-performing models to suit every budget
MOBILE GUIDE
Dear Reader,
or some of us a mobile phone does much more than just calling and messaging. Its like our pocket computer, camera and music player. For others, basic features will suffice. Depending on what you want out of your phone, you can choose from a wide range of options. With mobile phones being improved so rapidly it can be hard to keep track of what the latest developments are and whether they are useful for us. Are the latest phones worth the price? The price of a mobile phone increases with the number of features it has, and manufacturers usually charge a bomb for newly introduced features. But whether a phone is worth the price or not depends on how important its features are to you, and how many of them you will use regularly. This Which? Right Choice guide will help you look at the best of the options available and make recommendations through our ratings. The best products in a category are marked by us as the Right Choice. Which? Right Choice is a monthly magazine that tests a range of products and services and brings you the results of our independent research. From home appliances to mobile phones and from telecom operators to airlines, we conduct the most comprehensive set of tests and surveys of any publication in India. We are associated with Which?, an organisation that has been safeguarding consumer rights in the United Kingdom and has been in print for over half a century. We hope this guide offers you a good sampling of what our monthly magazine is about. Paul Smith Managing Director
MOBILE PHONES
Looking for a feature-rich smartphone or a budget basic model? Our guide will help you pick the perfect handset
PAGE 6
SMARTPHONE FEATURES
A detailed explanation of what to consider and look for when buying
PAGE 8
RECOMMENDATIONS NDATIONS
Weve narrowed down our top picks in each price category so you can find a phone to suit your needs
PAGE 10-20
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RIGHT CHOICE
SURFING THE INTERNET
Learn how to use your phones internet capability to its full potential
TYPES OF OS
We give you an overview of the different operating systems that smartphones run on
PAGE 22
PAGE 24
BEST APPS
Our picks of some of the best applications available
BUDGET PHONES
Looking for an inexpensive model? We look at the best phones for under `5,000
SAVE ON BATTERY
Extend your phones battery life with these tips
PAGE 26
PAGE 32
PAGE 30
SMARTPHONE SECURITY
Tips on keeping your phone free of malware
PAGE 28
PAGE 34 PA
Published by Yohaan Dattoobhai for and on behalf of the owners M/s BGG Information Pvt Ltd. Published at BGG Information Pvt Ltd, 106, Prospect Chambers, Dr D N Road, Fort, Mumbai 400 001. To contact us, send an email to info@whichrightchoice.com Design, production and editorial services: Hill Road Media. Cover picture: Roycin DSouza We acknowledge that the trademarks shown/ featured in this guide are the properties of the respective owners. All rights reserved. No part of this publication shall be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of BGG Information Private Limited. It shall not be used for any form of advertising, sales promotion or publicity.
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MOBILE GUIDE
we believe our advice can help lp you navigate the complex set of choices. Independence is central to our consumer promise as we accept no advertising and carry no commercial content from providers of goods and services either directly or indirectly.
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RIGHT CHOICE
LONDON, 1957
Which? was started in a disused garage in east London to offer people independent advice and comparative testing of the new consumer goods that were starting to appear in shops. There was little such advice around at the time. Many thought publishing such advice (and especially naming products) would be impossible because it would be unpopular with manufacturers.
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MOBILE GUIDE
Mobile phones
Our guide helps you pick the perfect phone for you
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SMARTPHONES
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RIGHT CHOICE
SHOULD YOU BUY A SMARTPHONE?
Before buying an expensive smartphone you should think carefully about whether or not youll use its extra features, as they are essentially what youre paying a premium for dont expect the voice call quality, or reception to be much better than a regular phone. If youre certain that you just want a phone for voice calls and texting then it really isnt worth paying so much extra for a smartphone. There are many good quality budget phones you can buy, at a fraction of the price (see Budget phones, p30).
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Which? Right Choice guide
07
MOBILE GUIDE
SMARTPHONE FEATURES
Modern mobile phones can be used for far more than just making mobile phone calls almost all come with a built-in camera and music player, and most can now access the internet and send emails. Decide which mobile phone features youre likely to use and which you can do without. For example, if you love taking photographs but arent too bothered about accessing the internet then youll probably be best off with a camera phone. Remember to look carefully at what feature set each phone offers and be aware that you will probably have to make compromises. For instance BlackBerry smartphones are widely regarded as the best phones for business users, but dont expect them to offer the best entertainment features. Not all smartphones offer the same features, but below are the ones that most devices should be capable of.
1 2 3
MUSIC PLAYER
Nearly all smartphones should be able to play music files in the same way as a dedicated Mp3-player. However, be warned that the sound quality can often be inferior to a dedicated device.
CAMERA
Most smartphones are able to take pictures and record video. If these are features youll use often, make sure you check the camera quality, as it can vary quite considerably between different smartphones.
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RIGHT CHOICE
TOUCHSCREEN
Smartphone touchscreens were popularised by Apples iPhone and have since been used by many other smartphone manufacturers. There are two main types of smartphone touchscreens resistive and capacitive. Capacitive is the more advanced touchscreen technology and offers more accurate control. Touchscreens can be divisive when it comes to their usability. Some people find it awkward to type on a touchscreen keypad, while others would never think of going back to regular buttons. So its a good idea to try out a touchscreen phone before you buy one.
APPLICATIONS
Applications, or apps as they are often referred to, are a key feature of smartphones. They broaden the functionality of your phone, in a similar way to the software you buy for your PC. Different smartphone operating systems have access to different online stores where you can buy apps. So not all smartphones have access to the same apps. For instance, the iPhone uses Apples App Store, whereas Android-based phones access the Android Market.
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MOBILE GUIDE
RIGHT CHOICE
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MOBILE GUIDE
`20,000-30,000
79% SAMSUNG GALAXY NEXUS
For latest Android operating system 29,590 The phone runs on Androids latest OS Ice Cream Sandwich. We were impressed with the latest version of Android and our testers found it very easy to use and an improvement on the Gingerbread version. The Galaxy Nexus was superb for browsing the internet with its 4.6-inch screen coming into its own and even battery life while online was quite impressive. Unfortunately, it doesnt support flash content so some web pages lacked videos or animations, but the browser was very easy to use. The 5Mp camera was impressive. But the music player was a little disappointing and the phone lacks FM radio. Pros New Android OS, dual-core processor Cons No flash support
RIGHT CHOICE
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MOBILE GUIDE
`15,000-20,000
72% HTC SALSA
For special Facebook features 15,590 The HTC Salsa is a Facebook-focused smartphone with a dedicated button for quick sharing. The Salsa is controlled by a responsive 3.4-inch capacitive touchscreen, with a resolution of 320x480. Though it runs on the Gingerbread version of the Android, it has HTCs own interface called the HTC Sense. The Sense 2.1 includes HTCs new customisable lock screen. Battery life is extremely impressive and it gave us eight hours of talktime. The phone has a 5Mp autofocus camera with an LED flash. Using the internet on the Salsa is made easy with the reasonably sized touchscreen. Pros Dedicated Facebook features, great battery life Cons Poor supplied headphones, average camera
RIGHT CHOICE
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MOBILE GUIDE
`10,000-15,000
65% SONY ERICSSON XPERIA MINI
13,743 The Sony Ericsson Xperia Mini is a compact Android smartphone packing in a powerful processor and some nifty features. Screen resolution (480x320 pixels) is pretty good and the three-inch touchscreen is accurate and responsive. It runs on the Gingerbread version of the Android OS, and is packed with features, including the new Facebook software. The battery (1,200mAh) gave us five hours and 28 minutes of talktime. The phone has a 5Mp autofocus camera with an LED flash and 8x digital zoom. The phone has an FM radio and an above-average music player. The Xperia Mini fits in a 1GHz processor, and should be fast enough for most users. p Pros Impressive camera, great battery Cons Small 3-inch screen
RIGHT CHOICE
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MOBILE GUIDE
`5,000-10,000
59% SAMSUNG WAVE 525
6,110 This phone has decent features for the price but it lacks 3G. It runs on Samsungs own operating system, Bada (version 1.1), which means it is cheaper than Samsungs Android smartphones, but you will be restricted to Samsungs own app store. Sound quality on calls is average, dipping when theres background noise. The phones music player performs well and sound quality is good. Battery life is average, with it giving us three hours and 17 minutes of talktime. Theres a pretty standard 3.2Mp camera without a flash or autofocus, and the picture quality is not bad. You can use the Wave 525 to access the internet, but it lacks 3G connectivity. Pros Affordable smartphone Cons No 3G, not many apps available to download
RIGHT CHOICE
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MOBILE GUIDE
BRAND SPECIFICATION
DIMENSIONS (hxwxw) (cm)
OPERATING SYSTEM
30,000 and more 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 APPLE iPhone 4S (16GB) SAMSUNG Galaxy SII MOTOROLA Razr XT910 SAMSUNG Galaxy note SAMSUNG GALAXY NEXUS BLACKBERRY TORCH 9810 HTC Radar LG Optimus Black HTC Salsa SAMSUNG Wave II SAMSUNG Omnia 7 SAMSUNG Google Nexus S SONY ERICSSON Xperia Mini HTC Wildfire S SAMSUNG Galaxy Ace NOKIA C6-01 SAMSUNG Wave 525 NOKIA C5-03 SAMSUNG Galaxy Mini VODAFONE Smart 858
Which? Right Choice guide
44,134 11.5x5.9x0.9 30,498 12.5x12.5x1 33,990 13.1x6.9x0.7 34,351 12.4x6.3x1.4 29,590 13.6x6.8x0.9 29,990 11.1x6.2x1.5 25,000 12.1x6.2x1.1 22,490 12.2x6.4x1 15,590 11x5.9x1.4 15,810 12.3x6x1.2 17,000 12.2x6.4x1.2 19,500 12.4x6.3x1.4 13,743 8.8x5.2x1.7 13,000 10.1x6x1.3 14,178 11.3x6x1.5 14,979 10.3x5.3x1.5 6,110 9,390 8,990 6,500 11x5.5x1.2 10.6x5.1x1.4 11x6x1.5 10.3x5.7x1.3
iOS Android 2.3 Android 2.3 Android 2.3 Android 4.0 BlackBerry 7.0 Windows Phone 7.5 Android 2.2 Android 2.3 Bada 1.2 Windows Phone 7 Android 2.3 Android 2.3 Android 2.3 Android 2.2 Symbian 3 Bada 1.1 Symbian 60.0 Android 2.2 Android 2.2
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20,000-30,000
15,000-20,000
10,000-15,000
5,000-10,000
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PRICE ( )
RIGHT CHOICE
TEST PERFORMANCE
MUSIC PLAYER
SCORE%
INTERNET
BATTERY
CAMERA
SPECIFICATION
90 76 74 66 79 77 72 71 72 69 65 63 65 58 57 57 59 57 55 52
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Price Guide prices as on February 6, 2012. Dimensions Measured in centimetres. Operating system The operating system on which the phone runs.
TEST PERFORMANCE
Overall phone Based on ease of use of the phone; sound quality on calls and the reception in weak signal areas; battery life while talking, using the internet, and on standby; and features of the phone. Camera Quality of photos taken under different light conditions, shutter delay, display quality, and features. Music player Rating based on sound quality of the player, ease of use and features. Internet We rate the internet features available on the phone. Battery Depends on how long the battery lasts and how quickly it recharges.
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MOBILE GUIDE
SURFING THE
INTERNET
Use your phones internet capabilities to its full potential
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RIGHT CHOICE
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COSTS
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WEB BROWSERS
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MOBILE GUIDE
budget smartphone, Android is a good option. The latest version of Android is Ice Cream Sandwich which sees features such as a new look interface, Google+ integration, improved multi-tasking and notifications and face Unlock facial recognition software that can be used to unlock the phone.
WINDOWS PHONE 7
In 2010 Microsoft released Windows Phone 7, which was intended as a dramatic revamp of its smartphone operating system business. Windows Phone 7 is very different from previous versions of Windows Mobile. You wont be able to update a Windows Mobile device to Windows Phone 7 you also wont have access to the Windows Phone 7 app Marketplace from an older Windows Mobile device. Windows Mobile devices are being phased out by Microsoft so if youre looking for a Windowsbased smartphone, get a Windows Phone 7 one, rather than one running Windows Mobile 6.5. Windows Phone 7 offers a much more intuitive and user-friendly experience, bringing Microsofts operating system more in line with the likes of the iPhone and Android.
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RIGHT CHOICE
BLACKBERRY OS 7
This newest BlackBerry operating system isnt very different from BlackBerry OS 6 but it does provide a new browser that claims to make web browsing up to 40% faster. Theres a new voice activated search feature and the ability to separate business and personal content with BlackBerry Balance. The OS is easy to use. And while it can download apps from BlackBerry App World, this doesnt offer as much choice as on the more popular operating systems.
iPHONE i0S 5
Apples iOS is the operating system used in all the versions of the iPhone and the iPad and the iPod Touch MP3 players. As a full operating system it can run third party applications and this makes the iPhone a powerful smartphone. Unlike Android OS, iOS isnt available on products outside of Apples range, so if you want to use it you will have to buy an iPhone. iOS gives users access to Apples App Store, which features over 500,000 different apps. It is estimated that 37% of these apps are free and the average price of the remaining apps is `170, and with such a variety available you are sure to find something that interests you.
SYMBIAN (Nokia)
Symbian has been used on nearly all of Nokias smartphones. Symbian has the same functions as other operating systems, like access to an app store, customisable homescreens, widgets, and the ability to sync emails. However, it has been criticised for not being as user-friendly as the iPhones iOS and Android, and for not having as good a selection of apps. The latest version, Symbian^3, is a big improvement from previous Symbian operating systems. It is more responsive and adds customised homescreens. Plus you can access downloads from the Nokia Ovi Store. But it is still not as fun or intuitive to use as Android OS or Apples iOS.
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MOBILE GUIDE
BEST APPs
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As well as surfing the web, smartphones can also download software apps
BLACKBERRY
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ANDROID
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iPHONE
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26
RIGHT CHOICE
@41 ;:1-9;>1-3; 2-/@;>, 91-:? @45? 5? <1>21/@ <4;:1 -//1??;>E 2;> C4585:3 -C-E @4;?1 8;:3 @>-5: 6;A>:1E?. G,,%)# Ea/1& (F/##) G;;381 E->@4 -88;C? E;A @; F;;9 @; -:EC41>1 ;: E->@4 5: ?1/;:0? @; B51C 3D 9-<?, ?-@1885@1 59-31? -:0 >;-0 9-<?. F;> >;A@1 <8-::5:3 -:0 05>1/@5;:?, 5@I? - 9A?@. M5 F'/01 W,/"0 ( 49) '45? 5? - 3>1-@ -<< 2;> 711<5:3 <>1-?/4;;8 /4580>1: 1:@1>@-5:10 C5@4 10A/-@5;:-8 <8-E @4-@ .A580? B;/-.A8->E. F)'%&1 C,+1/,) ( 49) F8534@ C;:@>;8 ?11? E;A 2>-:@5/-88E 05>1/@5:3 -5> @>-225/ @; >A:C-E? ;: - :A9.1> ;2 05221>1:@ 9-<?. D'a #1#0 M#a) P)a++#/ ( 99) '45? -<< /-8/A8-@1? @41 ;B1>-88 G8E/-195/ I:01D (GI) -:0 G8E/-195/ ;-0 (G ) 2;> .;@4 91-8? -:0 0-58E 5:@-71?. '45? 9-71? 5@ 1-?51> @; <>1<->1 41-8@451> 2;;0. X-),"#/ T,2!& (F/##) +<8;01> ';A/4 5? - B1>E -005/@5B1 B501; 3-91 C5@4 <81:@E ;2 81B18?, C45/4 ?59<8E >1=A5>1 E;A @; /4-5: @;31@41> -? 9-:E 1D<8;?5;:? -? <;??5.81.
WINDOWS PHONE
K'+")# (F/##) '41 K5:081 -<< @A>:? E;A> *5:0;C? $4;:1 5:@; -: 1%1-01>, 35B5:3 E;A -//1?? @; 4A:0>10? ;2 2>11 /8-??5/? -? C188 -? -88 @41 8-@1?@ 1.;;7?. S&a6a* E+!,/# ( 295) I2 E;A 41-> - @A:1 E;A 8571, >1/;>0 5@ A?5:3 E;A> <4;:1I? 95/>;<4;:1 -:0 &4-F-9 C588 -:-8E?1 @45? -:0 501:@52E @41 ?;:3. AP M, ')# (F/##) A$ !;.581 0185B1>? :1C? -//;>05:3 @; E;A> 8;/-@5;:, C5@4 /-@13;>51? 5:/8A05:3 .A?5:1?? -:0 ?<;>@. La01 FM (F/## 7 /#.2'/#0 02 0!/'-1',+) -?@ F! -88;C? E;A 85?@1: @; E;A> 2-B;A>5@1 9A?5/ -:0 <8-E >-05; ?@-@5;:? .-?10 ;: E;A> 9A?5/-8 @-?@1.
Which? Right Choice guide
NOKIA
W'('H,4 S2/3'3a) K'1 (F/##) A 3>1-@ ?9->@<4;:1 -<< @4-@ 35B1? E;A 5:2;>9-@5;: -:0 -0B5/1 2>;9 ;B1> 60,000 ->@5/81?. EB1>E@45:3 2>;9 /;;75:3 @5<?, @; 01/;>-@5:3 -0B5/1 -:0 @>-B18 5? 5:/8A010. M, ')# Ma-0 (F/##) G>1-@ 2;> :-B53-@5:3 -:EC41>1 .E /->. I@ 4-? - @A>:-.E-@A>: B;5/1 :-B53-@5;: 21-@A>1 -:0 1B1: ;221>? ?<110 8595@ -0B5/1.
27
MOBILE GUIDE
SMARTPHONE
SECURITY
Read our tips on keeping your mobile phone secure
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28
RIGHT CHOICE
MOBILE SECURITY SOFTWARE
Now you can install security software on to your mobile phone. We tested five at our lab, both for iPhone and Android models. Most are free, but you may have to pay for extra features. We tested for ease of use, exposed them to malware from various sources and looked carefully at their features and claims. block calls and texts and remotely wipe the data if your phones stolen. But it didnt find all the malware we had loaded and it was hard to find which malware it had cleaned. n Norton Mobile Security is free for the Lite version. Like Kaspersky, it failed to detect all malware. If your phone is stolen, you can remotely block the phone with a text message. For `599 a year, the full version enables you to lock the phone, which prevents a thief from replacing the SIM card with another. It also lets you block calls and texts. n Trend Micro Mobile Security claims to scan your phones apps. Its free, but `842 a year adds anti-phishing, parental controls and a lost mobile security features. s n Webroot Secure Anywhere Mobile is the best free software we tested, with antiphishing, remote phone lock, locate device, scream, call and text blocking and anti-malware. The 12.99 (`1,062) one-year version adds remote wiping and SIM card locking.
APPLE iPHONE
n Trend Micro Smart Surfing is free
from the App Store. Like most iPhone apps, its easy to install. Its main function is to prevent phishing attacks by blocking access to websites that claim to be genuine and ask for personal information. It works well and you can modify protection levels. Also free, Webroot SecureWeb Browsers main security element is also an antiphishing feature. It didnt prevent us entering one phishing website, but stopped us entering others. With both apps, you have to browse the web from within the app for it to work. Neither will block you from entering a suspicious website if youre using standard Safari.
ANDROID
n Kaspersky Mobile
Security 9 (costs `599 at retail stores but can be downloaded from the Android market for your Android phone as well) has a wide range of features. You can
29
MOBILE GUIDE
BUDGET PHONES
52% NOKIA X3-02
3,809 The X3-02 combines a touchscreen with a keypad. The keys are a decent size but the keypad has a fairly unusual layout, with the space key in the bottom right-hand corner. The phone runs on the Symbian S40 operating system. Sound quality on calls is fairly standard when its quiet, but deteriorated with background noise. Battery life is impressive with over 3.5 hours of talktime on a 3G network, and recharging takes just 1.5 hours. The phone has a 5Mp camera and picture quality is above average. The phone can access the internet thanks to its HSDPA (3.5G) and Wi-Fi connections but we found it difficult to use due to the small screen. Pros Reasonably priced Cons Short battery life online, sound quality issues
30
RIGHT CHOICE
If youre looking for a budget handset, here are some of the latest models. Their scores may not be exceptional, but, for basic tasks, these phones perform well enough
31
MOBILE GUIDE
SAV SAVE A E ON AV
BATTERY
!
There are a number of measures you can take to increase your battery life, particularly with smartphones
n
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32
RIGHT CHOICE
SAVE ON YOUR MOBILE BILL
You may be paying far more than necessary just because you havent looked at the most current talk plans from your provider. Most providers will help you choose the best plan for you based on your past usage.
1 2 3 4 5
Dont sign up for value-added services (such as flash messages) you dont need or use to bring down your monthly bill.
6 7 8
SWITCH TO PREPAID
Monthly rentals have been falling steadily, but prepaid lets you control how much money you spend.
If your calls tend to be short, switch to a package that charges you per second. If your calls are quite long, however, per-minute billing offers cheaper rates overall.
When you have access to a landline, use it. Remember that you get a certain number of free calls on your landline connection every month.
9 10
Why pay per SMS if you can pay less by buying a package? If you text a lot, a lump sum package for SMSes could be a real money saver.
33
MOBILE GUIDE
MOBILE PHONE
OPERATORS
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
Airtel, Vodafone topped in our 10-city satisfaction survey of mobile service providers, Idea outshone Reliance and Tata
OUR SURVEY
To find out how satisfied Indian mobile phone users are with their service providers, we conducted a 10-city survey in November 2010. Of the 3,024 respondents, 51% were male and 49% female. They were all between the ages of 18 and 51 and had been using a mobile phone for at least a year. We asked if they were satisfied with the network coverage, cost of using the phone, customer service, range of handsets, tariff options, accuracy and ease of understanding bills, and whether they would recommend their provider to a friend. Scores were generated based on their responses.
34
RIGHT CHOICE
TOP SCORERS
75% AIRTEL
Airtel was the most used mobile e provider among mong our respondents, with a 29% share. It scored well on coverage, tariff plans and bill accuracy. Those who used it liked it because it offers a wide range of innovative plans. For instance, users can opt for up to two add-on connections, charges for all these numbers are included in a single bill, the activation fee for the add-ons is waived and call rates subsidised useful for parents who want a number for their children. But some respondents said Airtel repeatedly asked them for documents and bombarded them with promotional calls and SMSes.
74% VODAFONE
Vodafone, the operator of choice for 23% of respondents, spondents, had a customer score of 74%. It matched Airtel on network coverage, tariff plans and bill accuracy, but some users said they faced network problems sometimes. Vodafone subscribers said its postpaid plans were hassle-free and it had a large network of stores across India. There are 85 Vodafone mini stores in Delhi and 120 in Mumbai. Mini stores are small branches where you can sign up for a new connection, pay your bills and buy recharge coupons. As well as these, Vodafone also has larger outlets if you need more detailed assistance.
72% IDEA
Idea was the fourth most used mobile provider after r Airtel, Vodafone and Reliance. However, it outshone Reliance, with a customer score of 72%. While it fared well in most criteria, it fell short on the competitiveness of its tariff plans, compared with Airtel and Vodafone. Idea users said it had reasonable international roaming charges and good SMS schemes. For instance, Idea offers an SMS pack for `35, which lets you send 1,500 free local and STD messages in a month. On the downside, some users complained they received unwanted promotional calls from the provider.
Which? Right Choice guide
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