TRAVEL AGENT BOOKING POLICIES AND PROCEDURES

ABOUT SPIRIT BOOKING POLICIES AND PROCEDURES

ULCC Spirit Airlines, the Ultra Low Cost Carrier of the Americas, is hosted in the Navitaire (1N) system. Spirit is a ticketless booking carrier using SSR payment entries, SSR OTHS or SSR EPAY as the form of payment in the GDS systems. Ticketless access is a mode which provides interactive availability and fare information allowing travel agencies to create ticketless bookings. The availability and fares information as well as the pricing and booking responses are received directly from the Spirit system after end of transaction (EOT). Ticketless Spirit does not accept paper or electronic tickets as valid forms of payment, therefore agents will need to provide valid payment within 24 hours of making the booking otherwise the PNR will delete. Spirit does not re-instate PNRs. GDS defined participation Please research the different identifiers within the various GDSs that show Spirit as a Ticketless Carrier option. Please check with your GDS of choice to review these indicators and other details on how to book a "ticketless" carrier. Managing Travel Consumers and/or Travel Agents can use a GDS record locator or the Spirit Confirmation Code and visit www.spirit.com under the Manage Travel tab in order to make the following changes to their booking pre-purchase checked or carry-on baggage select specific seat assignments change or cancel existing reservations Fees and or fare differences may apply to these options as indicated at www.spirit.com Within 24 hours of travel, consumers can use their GDS record locator or the Spirit Confirmation Code and visit www.spirit.com under the Check-in tab to check in online optionally purchase additional bags optionally purchase pre-assigned seats print boarding passes Checked and/or Carry-on baggage and specific seat assignments can also be purchased during the check-in process at airport kiosks or with a ticket agent at the airport.

Payments Travel Agent reservations made via the GDS must transmit a valid form of payment within 24 hours of the booking creation using a credit card or agency credit (if applicable). The reservation will automatically cancel in the Spirit system if payment is not received within 24 hours. When making a booking on Spirit all the segments of the PNR must be "NK", no other airlines are allowed to be in the record. Spirit will process the payment information and send a record locator back. Once Spirit has confirmed the booking, the segments are validated and any further modifications to the PNR are subject to restrictions and or fees (see additional sections herein to determine the restrictions). It is vital to ensure that agents change the TK element to TKOK (remove ticketing time limits from your GDS bookings), once payments are submitted. If this is not done, your GDS system will send Spirit a cancellation message when the time limit is reached and our system will automatically process the XX and cancel the reservation. Mark booking ticketed which removes the TTL - Ticketing time-limits on ticketless PNRs: When a ticketless airline confirms the form of payment and validates the booking by returning the HK, the TKXL element is not automatically updated. When using TKXL in a ticketless PNR you must change the TK element status to TKOK once confirmation is received WARNING: IF YOU DO NOT UPDATE THE TKXL ELEMENT, THE PNR ITINERARY BASES THE DATE ON THE TK ELEMENT AND THE TICKET IS THEN AUTOMATICALLY CANCELLED BY YOUR GDS. Fake/virtual ticket numbers sent from Spirit to assist agencies with mid/back office processes are not maintained in a Spirit database. Spirit cannot retrieve or reference any of the virtual ticket numbers sent after EOT. $9 Fare Club $9Fare Club fares are only bookable on the end consumer side of www.spirit.com Agents who book travel via www.spirit.com will have access to Spirit's ultra low fares, schedules and inventory, including most of our promotional rates ($9 Fare Club fares are exclusive for end consumer club members only and cannot be booked via a travel agency). Travel Agent help Agency Support Desk email for fastest service agencysupport@spirit.com Hours: 8:00 a.m. - 5:30 p.m. Monday - Friday (excluding holidays) After hours 24/7/365 Online HELP at http://customersupport.spirit.com/home including many FAQs Reservations Call Center 800.772.7117

Agency Registration Travel Agents must be approved and granted access to Spirit's travel agency portal. Current authorized ARC/IATA, travel agencies will need to register the agency and agent online at www.spirit.com/LoginAgent.aspx and fax a copy of the Travel Agency's letterhead showing their address, phone number, agency email address and fax number; a copy of your IATA, ARC, or CLIA certificate letter and name of travel agency manager or owner to 248-727-2688. a. TA booking portal The Travel Agency portal is reached at www.spirit.com/LoginAgent.aspx b. Adding an Agent to an existing registered travel agency. Please select the Agent Registration tab on the Travel Agent Portal welcome page and complete all the required fields (indicated with an asterisk). c. Resetting Password Your agency user id is your ARC number without any spaces or dashes. Your agent user id is what you make up when you initially register as an agent. Your password is whatever you made up the first time.if you are having issues with your password please choose to reset the password and a new password will be sent to the email address associated with the account. You will have to choose a new password and it must: 1. Be at LEAST 8 characters in length 2. Contain at least one capital letter 3. Contain at least one lower case letter 4. Contain at least one number 5. Contain at least one special character like: (*&^%$#@!) If you dont use all the above password criteria the system will take the password but when you go back in it will not accept it as valid. Hint: Use something like: Spirit#1 (this way it will work properly) d. Benefits of registering You can register your agency by clicking on the Travel Agents link at the bottom of our home page and following the simple self-registration instructions. By booking through the agency sales portal you will enjoy: 1. Lower fares than are available through the GDS; published fares are $5 per journey less at our TA portal. 2. The ability to book promotional and discount coupons when we offer them 3. The ability to use corporate credit cards for passengers without triggering our credit card show security requirement at the airport. If you prefer to book through the GDS, we do offer a 24 hour courtesy cancellation period and booked and paid reservations can be voided for any reason as long as you email us within 24 hours of the booking creation.

Booking Related Details

Baggage - All Checked Baggage Charges are Non-Refundable Please see our bag fees on our optional fees page at www.spirit.com/OptionalFees.aspx Also, please see our HELP section (at http://customersupport.spirit.com/home/ ) for details on General baggage information Restricted and dangerous baggage information Delayed lost or damage baggage Changes / Modifications Changes and or modifications conducted within 45 minutes of the original booking being made will not incur any fees or charges (except in the case that there is a fare difference required) for the change or modification. Changes and modifications to GDS generated PNRs can be made either via the GDS or at www.spirit.com for a fee. a. Timing Travel Agents may request a full refund for any GDS booking by contacting agencysupport@spirit.com within 24 hours of the booking creation. We will not honor any GDS price mismatch differences; we will only refund the PNR in full. b. Fees - Fees for changes made via the GDS are higher than those made directly on spirit.com. Changes or modifications done to GDS PNRs at www.spirit.com will NOT send back the change message to the GDS PNR via system messaging. c. Within 24 hours of departure - Customers may request changes to their reservation within 24 hours of departure time, provided that they can travel within 2 calendar days of their originally scheduled flight. The customer or agency MUST cancel or change the reservation prior to departure or the reservation will lose all value. d. Travel Agents must contact Spirit directly if the change request is made within 24 hours of flight departure at 800-772-7117. Outside of 24 hours Travel Agents can make changes and/or modifications via their GDS or at www.spirit.com. e. A new SSR OTHS or SSR EPAY payment message is required each time a new segment is added, changed or modified on an existing reservation. f. Any remaining balance of the unused ticket will be put on a Reservation Credit. g. Customers must pay the applicable change fee plus any fare difference. The customer must choose an available flight within two (2) calendar days of the originally-booked flight. If all flights are full during that time period, Spirit reserves the right to decline any further accommodation. h. All changes must be made with a Credit Card. Please review the Form of Payment section for the proper SSR messaging for your specific GDS . Child Fares / Infant-in-lap / Unaccompanied Minors Spirit does not offer child fares. There is no fee for infants on domestic journeys. For international journeys, a fee will be required for each infant.

Payment of this fee may be made via SSR message or it can be paid at the ticket counter. For information on unaccompanied minors, please see our HELP section Commission Spirit does not pay any travel agency commissions. Our goal is to offer the traveling public the lowest possible fares to encourage more frequent trips and service fee revenue for our agency partners. Our lowest published fares can be found on www.spirit.com. Contact Spirit - Travel Agents Only Agency Support Desk Travel Agent Sales Support (fax: 248-727-2688) email: Agencysupport@spirit.com should be contacted for the following issues: PNR Voids Refund Requests Paper Ticket Problems Fare Problems UC/NO Segment Status Issues No Fare SSR Issues Out of Balance PNRs (under / overcharging) refund requests Please include in your email request: Record Locator ARC/IATA number Action requested General Reservations 24/7/365 support General Reservations 800-772-7117 should be contacted for the following issues: General Questions PNR Confirmations All PNR Modifications Schedule Change Confirmation/Modification Customer Service Issues Questions on Taxes and Fees Flight Information Travel Policies and Procedures Group Sales Any group consisting of 10 or more traveling on the same itinerary can book through Spirits Group Sales. Email them at groups@spirit.com or visit www.spirit.com and click on Group Travel at the bottom of the page. Fill out the Group Travel form and submit a request and a Group Sales Specialist will respond within 72 hours.

Customer Relations (End consumer / outside policy issues) Contact Spirits Consumer Relations department by submitting an online form via our Customer Support Center at http://customersupport.spirit.com/home/ or you can email us at support@spirit.com Customers should always be directed to the Spirit website or one of our central reservations numbers see http://customersupport.spirit.com/home/ for full contact details. Credit Cards Spirit accepts the following credit cards for ticketless travel: American Express Discover Card Master Card Visa

Credit cards are processed immediately when the PNR is ended. Spirit will honor a 24 hour refund to Travel Agents whereby the fare charged by Spirit is different from what the GDS auto-priced fare quoted, so long as the credit card has been processed. In order to request a refund for fare discrepancies please contact agencysupport@spirit.com within the 24 hours after the booking has been charged. Fare Information Spirit offers only non-refundable fares. Changes in the date(s) or flight(s) may be made prior to the departure of any flight segment online or by contacting Spirit directly at 800772-7117 - a change fee typically applies. If available, such changes will be made subject to any increase in the fare for the new flight segments. All tickets are also subject to a service fee per person if the change is made in the GDS or at www.spirit.com or via our Reservation Center. Other restrictions may apply. Please reference the Changes / Modification section above for restrictions on changes made within 24 hours of flight time. Spirit does NOT offer discounted fares for children, military, or government. All fares must be booked as (ADT) adult fares. a. Price Mismatches GDS pricing should be considered informative and only the interactive price returned from Spirit at EOT is considered valid. b. NO response - if there is no valid fare for the itinerary booked in the GDS Spirit will return an NO response. c. UC response if the flight is closed, sold-out or specific class of service is closed Spirit will return a UC response regardless of the availability shown in the GDS. d. Non accepted connections Spirit does not accept artificially built connections that are generated by the GDS and will return an NO for any itinerary that is not considered a valid connecting route by Spirit.

Fare Rules In order for a fare to be considered valid all associated fare rules must be adhered to including but not limited to Advance Purchase, Round-Trip and Saturday-night stay requirements. Forms of Payment Accepted Bookings made via the Travel Agent portal on www.spirit.com, can be paid for with a credit card, agency credit or a reservation credit. Bookings made via the GDS channel can be paid for using a credit card only, not a reservation credit. a. Valid forms of payment American Express Discover MasterCard Visa Cash (Cash payment currently only available at the Airport) Additionally the following are also valid forms of payment where applicable Reservation Credit Vouchers Agency Credit NOTE: Reservation Credit and Vouchers are only accepted as a form of payment on our website at www.spirit.com b. SSR OTHS formats Listed below are the actual SSR OTHS formats Spirit will support from each of the GDSs. In each of these examples, the following key applies: NK= New Skies Hosted Airline Code (Spirit) VI = the credit card type: AX, MC, VI, etc. xxxxxxxxxxxxxxxx = the credit card number mmyy = the month and year of the expiration date zzzzzzzzzzzzzzzzz = the credit card holder name Required format for Amadeus: SSR OTHS NK CCAXxxxxxxxxxxxxxxx/EXPmm yy/zzzzzzzzzzzzzzzzz SR EPAY NK NN1-CC/AX37144XXXX311004/EXP08 05-FIRST LAST NAME or SROTHSNK-CCVI40245XXXXX387993/EXP06-05/John Doe Required format for Sabre: SSR OTHS NK CCVIxxxxxxxxxxxxxxx EXP mm yy SSR OTHS NK CH zzzzzzzzzzzzz Required format for Galileo: SSR OTHS NK VIxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzzzzzzz or SSR OTHS NK VIxxxxxxxxxxxxxxx/D mm yy/zzzzzzzzzzzzzzzzzzzzz

Frequent Flier Program Spirits frequent flier program FREE SPIRIT can only be managed by the frequent flier themselves on our website. Spirit does not support FQTV or any FF data exchanges between the GDS and its host. Travel Agency Support is not able to add FF numbers or assist with any FF issues. Please instruct the frequent flier to visit www.spirit.com. Holds allowed via GDS not on our website Bookings will be put on hold for 24 hours only if the form of payment is not included at EOT (end of transaction). At EOT Spirit will return the valid price of the itinerary requested and if acceptable agents are requested to submit the FOP (form of payment) at that time. If payment is not received within the 24 hours, Spirit will automatically cancel the booking and send a cancellation message back to the GDS PNR. Bookings made within 24 hours of scheduled flight departure will require instant payment at the time of the booking creation. A valid form of payment is required to be in the PNR prior to ending the transaction. PNRs made within 24 hours of scheduled flight departure will not be put on 24 hour hold. Manage Travel The Manage Travel section of the www.spirit.com website allows consumers or Travel Agents to use GDS record locators or Spirit confirmation codes to access their reservation in order to pre-purchase carry-on or checked baggage acquire advanced specific seat assignments check-in online print boarding passes change, cancel or modify existing reservations (modifications and changes also supported via the GDS). Note that fees and or fare differences may be applicable; please check our optional fees page at www.spirit.com or help FAQ sections for fee information. All pre-purchased baggage and seats will be required to be purchased with a credit card. No other forms of payment will be accepted for baggage and/or seat purchases online. Name Changes Name changes are not allowed Name corrections are allowed up to 3 characters Misspellings are handled on a case by case basis contact agencysupport@spirit.com Password Resets To reset your Travel Agent ID password, please visit http://www.spirit.com/LoginAgent.aspx and click on the forgot password? link and follow the instructions. A temporary password will be emailed to the agency profile email address.

Should you not receive a new temporary password via email please email agencysupport@spirit.com with your IATA/ARC number (user id for agent access). Pets For information on traveling with pets, please see our online HELP http://customersupport.spirit.com/home/ Refunds A non-refundable ticket will be refunded if the customer or traveling companion becomes deceased or military orders preventing taking a planned flight. Please note that supporting documents and/or paperwork will need to accompany the refund request. Customers entitled to a refund may apply by contacting Spirit (see https://spirit.custhelp.com/app/ask) Schedule Changes Upon implementation of a schedule change by Spirit a message (ASC via TTY) will be generated to the booking agency for action. Agents must action the message to synchronize the PNR with the internal Spirit reservation. Once updated the new schedule information can be passed on to the customer, ensuring they have the most up-to-date travel information. All reservations impacted by a schedule change are queued to the booking agents general queue for action. Seat Assignments All bookings made on www.spirit.com have the ability to purchase seats in advance during the initial booking process. GDS generated bookings require using the GDS record locator or the Spirit Confirmation Code and customer last name to access the Manage Travel section of www.spirit.com to purchase advance seat assignments. Additionally, for all bookings customers can print their boarding passes via the website using the Check In section of www.spirit.com within 1 to 24 hours of flight time. Customers choosing not to pre-purchase seats will have one randomly assigned to them at check-in at the airport for free. NOTE: Spirit offers a single class of service. Deluxe Leather Seats are designed with 3 seats on the left and 3 seats on the right. Our BIG FRONT SEAT offers a 2 and 2 seating configuration. BIG FRONT SEATS are approximately 18 inches wide with a pitch of 36 inches. Deluxe Leather Seats are approximately 17 inches wide with a pitch of 30 inches. If a customer requires 2 seats - an additional seat must be purchased. Spirit Vacations Spirit Vacation packages include Spirit flights combined with great hotel and car deals. Book through the Travel Agency Portal on www.spirit.com only Vacation Customer Service can be reached at 954-698-0125 Monday to Friday 8am - 9pm / Weekends 9am - 5:30pm (Eastern Time)

Taxes & Fees Taxes and fees are included in the quoted airfare and a complete breakdown of taxes and fees can be found at several points during the booking process on www.spirit.com Full details of all taxes and fees can also be found in our General Terms and Conditions on the Legal page on our website reached at www.spirit.com/Legal.aspx Ticketing via the GDS (Global Distribution Systems) Spirit does not accept tickets (paper or electronic) as valid forms of payments. Only valid forms of payment such as credit cards will be accepted. Lost boarding pass a fee may be accessed to those passengers that lose their boarding passes prior to boarding their flight. Travel Agent Positive Space Reduced Rate Travel Program Are you looking for a last-minute, confirmed space getaway? If your agency sells Spirit on a regular basis and you have IATA/ARC, CLIA or TIDS certification, Spirit has a great positive space Travel Agent offer that may be just the ticket! Our Travel Agent (plus one companion) sales recognition travel program offers you a great fare of $75 each way (plus applicable taxes and fees) anywhere we fly, from Los Angeles to Lima or Boston to Bogota and dozens of other cities in between! Here is a summary of the program's key terms and conditions: a. Tickets only issued 7 days prior to travel. (No exceptions) b. R, T or U class must be available on selected flights c. Agent must provide valid professional affiliation documentation. d. Tickets are non-refundable. e. Employing agency must have recorded sales of Spirit in the previous 60 days. If you and your agency meet all of these requirements, email us your desired itinerary at agencysupport@spirit.com. If we can confirm available inventory, we'll respond back and ask for your credit card and billing information for your trip!

TA Booking Policies and Procedures / Revised 2 Oct 2012