Practices for Lesson 1: Introduction to Oracle Utilities Customer Care and Billing

Overview

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Practices for Lesson 1

Distribution
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Ownership
The Job Title [list@YourCompany.com?Subject=Practices for Lesson 1: Introduction to Oracle Utilities Customer Care and Billing: EDAG0001.doc] is responsible for ensuring this document is necessary, reflects actual practice, and supports corporate policy.

Lesson Overview
This introductory chapter provides a high-level overview and explains the objectives of the Oracle Utilities Customer Care and Billing Functionality For Implementers course. It also looks at the systems major features and the basic implementation steps needed to implement the application.

Objectives
By the end of this chapter, you will be able to: Identify the objectives of this course Identify the functional areas within the system List the steps needed to implement the system Describe the order in which control tables are set up

Course Objectives
This course will guide you through the major features of Oracle Utilities Customer Care and Billing as well as provide you with a conceptual structure on which to base further learning when you return to your own business environment. As your instructor leads you through the necessary implementation procedures, you will get plenty of hands-on experience working with the major features and processes of the system. By the end of this course, you will understand how to configure Oracle Utilities Customer Care and Billing to support an implementation customer service and billing requirements.

The Systems Scope

Oracle Utilities Customer Care and Billing is a sophisticated accounts receivable system that supports the billing of diverse services. The following diagram illustrates the major components within Oracle Utilities Customer Care and Billing.

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Customer Information Sales & Marketing Device Management Field Work Meter Reading Billing Statements Rates Payments Adjustments Credit & Collections Budgets Deposits SA Relationships Interval Billing Service Credits Contract Management Loans Conservation Programs

- Utilities Configuration Tools Audit Trails ToDo Lists Batch Submission Application Viewer Conversion Tool Security BPA Scripts Archiving Config Lab Reports

- Integration Notification & Workflow XAI Tool CTI / IVR Web Self Service

Your instructor will explain each of the above components in details. The components that you use will be dictated by your implementations requirements.

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The Implementation Steps

Because the system is sophisticated and customizable, there are a number of steps involved in rolling out and using your new system.
Determine CIS Requirements

Customize The System To Your Requirements

Setup Control Tables

Setup Application Security

Convert Data From Existing System

Use The System

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