Korshunov Dmitry Mikhailovich 40 years old (12 of December 1972) Male Moscow, st.

Dinamo, not ready to relocate Ready for business trips edit contacts +7 903 2033557 preferred contact dima_bird@mail.ru Desired position and salaryedit Manager, Service manager, Director Installation and Service - Service manager - networks and telecom - Service manager - Industry equipment - Service manager - Transport Full-time, Full time schedule Educationedit1996 Maritime State University electromechanic, Telecommunication Engineer Languagesedit Russian - native English - fluentTestsedit2010 Charles Hamilton Assosiates Charles Hamilton Assosiates, passed trainig - "power of communication" 2004 IELTS Aukland University, passed .

Experience 12 years 4 monthsedit October 2008 - till now (5 years 2 months) ZAO "Linx Telecommunications CIS" (Moscow, linxtelecom.com) - Telecommunication industry Head of operations department -Managing of NOC (Network Operation Center) , SD (Service Delivery) and CS (Cust omer Service) departments locating in 6 countries. -Managing daily activity of Data-Center (Tier 3 level), 2,5 MW energy consumptio n, -Customers of DC are TOP3 world operators, TOP10 world finance organizations Special (big, non-standard) projects supervising. -Managing new technical infrastructure implementation -The highest escalation contact for the customers -SPOC for non-standard/unique requests from the customers/sales - Suppliers management, negotiation -Budget creation and cost control Unofficially have a conferee "the most valuable employee in the company" May 2005 - April 2008 (3 years) Samsung Electronics Far-East HQ Head of service department -Managing the service network at Far-East, Eastern Siberia and Mongolia -Audit of ASCs. -Conflict solving ASC-Dealer-Consumer. -Analysis the existing service coverage, Changes if needed. -Advising to Service HQ in Moscow the ways of improving the service situation. -Controlling the spare parts stock at ASCs warehouse. -Analysis of pure KPIs of ASCs. Managing the ASCs performance. -Researching and reporting to R'n'D department in Korea the common defects in pr oducts. -Support the engineers from ASCs with technical documentation. -Solving all service issues. Achieved the best KPIs of ASCs at Far-East to compare to other territories of Ru

ssia. Was recognized as best employee in Far-East HQ April 2004 - May 2005 (1 year 2 months) Informacionnoe Podvorye Primorya Service Department Director -Managing and controlling the SD activity (37 persons in submission). -Prepare and manage the SC budget. -Spare parts logistic and stock control. -Sell-out the spare part to other SCs. -In-home repairs control. -Quality issues analyzing and reporting to Company management. -Customer s claims analysis. -Controlling staff s activity. -Solving all the issues related to service and SC. -Evaluating the employees activity. Made the SC profitable. Established KPIs system of performance of each employee. Achieved the minimum q-ty of Customer s claims. Improved the assortment of qualit y products. November 2000 - November 2003 (3 years 1 months) ZAO Akos BSS engineer -Planning, engineering and performance improvement of the BSS network nodes. -Traffic Engineering to forecast and design traffic routing on all interfaces to ensure network and equipment reliability. -Diagnose and correct telecommunications system and inetworking problems. -Plan and prepare telecommunications engineering documents to ensure network and equipment capacity. -Provide inputs for telecommunication capital budget. -Configure, install, and integrate equipment. -Perform, and report software and hardware impact studies after equipment instal lation. -Implement site configuration changes. -Use multiple databases to track traffic forecast, equipment configurations. Achieved 36 % more of system stability. Was Company Skillsedit Hard worker. Can-do mind. Strong analytical get. Ability to work in team. Easy to study te and dutiful person. Feel responsible for Very creative. Always achieve the targets Driving license "B" cat. Hobbies: Reading, Fishing, Computers Samsung Electronics Andrey Nikolsky (Marketing Manager) +79084418068 Linxtelecom CIS Vladimir Lobav (Sales Director) (495) 657-92-77 Citizenship, travel time to workedit Citizenship: Russia Work permit: Russia Postal address: Moscow, SAO Travel time: Any Recommendationsedit recognized as the best innovator in ability. Oriented to achieve the tar new fields. Advanced PC User. Accura everything I do.