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Agenda
What is Communications
10.1 Plan Communications Management
Communication is Important!
Why?
It consumes 90% of a Project
Managers time.
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Should be planned early and revised through the whole project life. Improper communication planning will lead to significant problems
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2. Stakeholder Register
3. Enterprise Environmental Factors:
N(N-1)/2
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Project environment
Sensitivity and confidentiality of information
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Glossary of Terminology
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Quiz
One Purpose of the Communication Management plan is to offer: A. Methods about how to gather, store and distribute information. B. Measure the level of experience of each team member. C. Organize the project and the relationships of stakeholder responsibilities. D. Provide methods of releasing team members after they are no longer needed.
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Quiz
Q: The team has 5 team members as well as the project manager. How many communication channels? A. 10.
B. 15.
C. 6
D. 30
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Sender-receiver models (feedback, barriers, etc.) Choice of media Writing style Meeting management techniques Presentation techniques Facilitation Techniques Listening Techniques
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5. Performance Reporting
PMP - Project Communication Management https://www.facebook.com/waleed.naggar 17
Project Communication Project Management Plan Updates Project Document Updates Organizational Process Assets Updates;
Stakeholder Notifications Project Reports Project Presentations Project Records (correspondences, memos, project notebooks). Feedback from stakeholders Lessons Learned Documentation
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Types of Communication
1. Non verbal Communication: 55% of conveying the message, composed of behavior & Physical Mannerisms. 2. Verbal Communication Formal (Presentations- Speeches) Informal (Meetings Conversations) Importance of: Para-lingual: Pitch & Tone of Voice Active Listening Effective Listening: Watching physical gestures of the speaker.
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3. Written
Formal : In project plan, charter, long distances & complex problems. Informal : Memos, emails, notes. Communication skills allow information to flow: Internally Externally
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Personality and interest Position and status Lack of responsive feedback Withholding information Mixed messages Stereotyping
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Quiz
The most common negotiation problem that occurs during negotiation is:
A. Each side might misinterpret what the other side has said
B.
C.
D. One side may be too busy thinking about what to say next to hear what is being said
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3. Issue Log
4. Work Performance Data 5. Organizational Process Assets
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Quiz
Of the Various tools & Techniques on Performance Reporting, which one integrates scope, cost &
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Quiz
At the end of each project, the project team should prepare a lessons learned summary that focuses on all of the following except: A. B. Sharing Best Practices with other teams in the organization Warning others of potential problems
C.
D.
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Quiz
Extensive use of _______ communication is most likely in client communication
A. B. C. D. Verbal Written Formal Nonverbal
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Quiz
The WBS can be an effective aid for communication in which situation? A. Internal within the project B. Internal within the organization C. External with the customer D. Internal and external to the project
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Quiz
The Most Likely results of Communication blockers
is that:
C. Conflict occurs
D. Senior management is displeased
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Thank you
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