133

U.S.VISA EXPRESS
In Saudi Arabia

American Embassy - Riyadh

U.S. Consulates-Dhahran&Jeddah
 Overview
Purpose of U.S. Visa Express

Benefits of U.S. Visa Express

Travel Agent/Courier Service

Eligibility

Applicant Eligibility

The Process

Remote Data Software RDS

Review and Evaluation

 PURPOSE of U.S. Visa Express
Select Travel Agents/Courier
Services

- For applicants who meet drop-box

criteria (do not need to be interviewed)
- Interface with applicants
- Process paperwork and data-entry
- Submit documents and fees
- Collect and return passports with visas
 Benefits of U.S. Visa Express

- Reduces number of applicants coming to

Embassy

- Out-sources data-entry function

- Easier for applicants

- Reduces workload on Consular's NIV

Unit

- Provides new and on-going business to

travel agents/couriers
 Travel Agent/Courier Service
Eligibility

Two Stages:

1. temporary MOU

2. One year renewable Contract

Qualification standards

• Highly mechanized & computerized

• Sufficient staff to dedicate one person
• Strong reputation
• Office security systems in place
• Continual Commitment to advertising and
promoting U.S. Visa Express
 Applicant Eligibility
Mandatory for all regular Saudi passport-holders

• All types of nonimmigrant visas

• Resident in Riyadh, Dhahran and Jeddah
Consular Districts
• Exceptions: Diplomats, Royals and Government
officials using expeditors; Referrals; Aramco
employees using company's expeditor/ travel agent
Personal or Domestic servant of senior royals

Mandatory for all non-Saudi Nationals

meeting Drop-Box criteria

• Traveled to U.S. within last two years on

multiple entry visa
• Includes renewals of student visas and
petition-based visas
• Resident in Riyadh, Dhahran and Jeddah
Consular Districts
• Exceptions: Diplomats, referrals, Aramco
employees using company's
expeditor/travel agent
 Applicants Not Eligible \

• Personal / Domestic servants

• Applicants from countries with whom U.S.

does not have diplomatic relations

- Iraq, Iran, Somalia, Libya, Cuba, North

Korea
 Process: Step One

REQUIRED DOCUMENTS

- Visa Application (OF-156) & photo

- Valid Passport
- Also for non-Saudis: Exit-Re-entry
permit, letter of employment
- Other mandatory supporting documents
(e.g., 1-20, approved H1B petition, CVs,
medical affidavit of support and diagnosis,
etc)
- MRV Fee & Issuance Fee (For requisite
countries including USD? /SAR28.00 for
Saudi Arabia)
 Process: Step Two

REMOTE DATA-ENTRY by Travel Agent

- Name
- Passport Number
- Date and Place of Birth
- Nationality
- Gender
- Visa Category (B1/B2, F, M, J, etc)
Further details to be followed:
1. Ensure OF-156 is completely filled out and signed by the applicant
2. Provide one recent front view passport size photograph for each
application. Photo must be stapled on the space provided err the OF-
156. Note here that children must provide individual pictures too.
3. Collect Machine Readable Visa fee and country specific visa fee
when applicable
Check the passport validity. The biographical data for all applicants
must be in English and the date of birth listed in the passport must
be in the Gregorian date.
5. Ensure that the exit-reentry permit is stamped in the TCN
applicant's passports and that the validity covers the intended travel
period.
6. Include all relevant documentation as required according to the visa
category (medical, 1-20, Bank Statements, IAP-66, 1-797, etc). 1-20
must be signed by the student and IAP 66s must be filled and signed
by the student on the back of the white and pink copies.
7. Enter accurately the visa application data as they appear on the
biographical data page of the passport in the RDS program and save
on diskette.
8. Guarantee timeliness in submitting the visa applications to the
Embassy and returning the visaed passports to the consular
customers.
9. Prepare itemized list of the passports and documents presented to be
signed by receiving Embassy staff at the time of the application
presentation.
lO.For TCNs only, the sponsor information in the passport must agree
with the employment letter that accompanies the application.
 Process: Step Three

- DOWNLOAD to diskette
1 file per diskette
Maximum of 15 applicants per file
Diskette automatically formatted by RDS
Diskette labeling
 Process: Step Four

- PRINTOUT manifest sheet

- RDS software will print a master list with
summary information
- Must be signed by authorized signer at
the agency with agency rubber stamp
 Process: Step Five

PACKAGE for delivery to Embassy

- Master List (manifest)

- Passports with supporting documentation
- Fees (MRV & Issuance)
- Diskette with label
 Process: Step Six

DROP OFF & PICK-UP

- Travel Agent/Representative drops off

package and picks up previous day work
- Turn-around time is "next-day"
- Same-day service cannot be accommodated
 Process: Step Seven
UPLOAD & PROCESSING at NIV Unit

- NIV Cashier accepts fees and issues receipt

- NIV Unit uploads data in RDS Server
- Process and Approve applications in usual
manner
- Manifest signed by FSO & returned with
diskette to travel agency
 RDS SOFTWARE

RDS Client (in travel agency)

RDS Server (in consular section)
Module for NIV application
Can be extended to appointment system with
latest version
 REVIEW & EVALUATION

- Regular Travel Agency/Courier Service

performance review including tracking system
in MRV program

- Policies & procedures in writing

- Manual for travel agency staff

- Periodic updates and upgraded training

- Periodic on-site visits

 #34

U.S. Visa Express

Attar Travel Company

Attar Travel to manage the

U.S. Visa Express Service
in Saudi Arabia

Courier Service

Attar Travel'Company, 5th Floor Skab Center, Madinah Road, Jeddah.

P.O. Box 18600, Jeddah 21425, KSA
Tel. 02 6611222 Fax 02 6674663
Email: traveS@aitar.com.sa
Website: www.attar.com.sa
Head office:
1A1.
Attar Travel Center, 5th Floor, Madinah Road, P.O. Box 18600, Jeddah 21425, KSA
C.R. No. 33973. Tel. (02) 6611222 Fax (02) 6674663

April 07*, 2001

Honorable Visa Consul

Consulate General of USA
Jeddah
Saudi Arabia

Dear Sir,

On behalf of Attar Travel and in cooperation with TNT Courier Service, we are very pleased to
submit technical and commercial proposal that describe die products and services available to the US
Embassy/Consulate. We have created a proposal that we believe addresses your needs and outlines
our capabilities in areas that relate to the US visa issuance in Saudi Arabia. We look forward to future
discussions on how we can customize our program to exceed your expectations for superior service.

Attar Travel offers the U.S. Embassy/Consulate superior services and technology combined with local
country resources that are relationship-oriented and structured for quick customer responsiveness.
With Attar Travel, you have our commitment to provide the support and service you require and
access to a resource base that is unparalleled in the travel industry.

We understand your requirements and will hold ourselves accountable for exceeding your
expectations beginning with the attention of our senior management and continuing throughout our
organization. If you have any questions or need additional information, please feel free to contact me
directly at 6611222 extension 128 or on my mobile 05-566-0101.

Thanking you in anticipation.

Best Regards,

Ejaz Khan |
Head of Sal4s & Marketing
Table of Contents

• Company Profile

• Global Presence

• Technology at Attar Travel

• Office Security

• The Proposal

• Brief
• Proposal Goal
• Administration
• Manager
• Coordinator
• Supervisor
• Advertising and Promotion
• Financial Proposal

• Exhibit
Company Profile

Attar Travel is a sister company of Saddik & Mohammed Attar Company, the leading
pioneers of Saudi Arabian Travel Industry. Established in the year 1952, Attar Travel is the
first fully functional travel company that was registered at Jeddah Chamber of Commerce.
Initially, serving as the only airport-handling agents at the gateway airports, Attar Travel
started its operations in the year 1952 with one outlet in Jeddah and only four regular staff.
Today, Attar travel has more than 45 branches across all the three provinces of the Kingdom
with total staff strength of 580, representing a prestigious portfolio of 16 International
Airlines as General Sales Agent, and serving as Ground Handling Agents for another 13
International Airlines. In a time honored tradition rigidly followed even today our
commitment to offer quality products and services remains unchanged.

Global Presence

Attar Travel has a partnership with Business Travel International (BTI), the world's leading
travel management company that has presence in nearly 80 commercial countries and a
turnover approaching $20 billion. BTI operates more than 3,000 offices throughout Europe,
the Americas, Asia Pacific, Middle East and Africa.

Technology at Attar Travel

Attar Travel is one of the first agencies in the Kingdom linked to the latest and most
sophisticated global reservations computer systems such as Galileo and Amadeus. These
systems make booking airline seats, car hire and hotels a much easier transaction. Internet is
a subject that cannot be ignored in any type of industry today. We have developed our own
website (www.attar.com.sa) and we are aligned with the new Galileo website called
Tassport", which allows online reservations.

Office Security

Attar Travel's annual turnover exceeds US$ 100 million. Our branches deal with an average
of half million-riyal cash daily, which is stored in the safes of our offices and is deposited in
bank the next day. Our security system is unique and is very sophisticated. We have new
equipments in place and trained staff to cater for our security requirements.

Handling of passport requires extra care. Attar Travel will ensure that every possible safety
measure is taken in order to maintain security at all time.
The Proposal

Scope:

The proposal to manage the U.S. visa express service opens up new channels for Travel
Agents to boost their business and at the same time to facilitate the U.S. High Commissions
in issuing visas. Attar Travel and its partner, the TNT Courier Service Company, feels
that they are in position to accept this opportunity and have the necessary resources to
manage and administer this service.

The Proposal Goal:

The goal of this service is to reduce the number of applicants going to the U.S. Embassy and
Consulate, reduce the workload on consular's NIV Unit and at the same time provide new
and on-going business opportunity for travel agents and courier service companies.

Advertising and Promotion

Attar Travel Company maintains an annual budget of 6.0% - 6.5% of its gross profit for
Advertisements and Sales Promotions. We advertise regularly in international travel
magazines and newsletters. We will utilize different channels for advertising our new
service. Our website will also have link to information on the new visa service that we
proposes to provide. This would attract customer attention and thus help us to achieve our
primary business objectives.

The Administration

The Attar Holiday's office at Skab Center in Jeddah shall be the main contact point office in
the Western Province. The administrative work shall be carried out at this office and then
passed on to the US Consulate for processing of visas.

The Attar office in Malaz shall be the main contact point for all offices in the Central and
Eastern Provinces. Documents shall be passed on to the U.S. Embassy in Riyadh from this
office.

Manager

The Provincial Manager shall be responsible for the implementation of the agreement and
shall be the main contact person and representative of Attar Travel.

Coordinator

Attar Travel shall appoint a dedicated coordinator for the Western and Central/Eastern
Provinces. He shall be responsible for the following:
 To liaise with Attar offices within his area of coverage on aspects relating to the
handling of passports
- Liaise with the contact person from U.S. Embassy / Consulate on a day-to-day basis
- Manifesting and control before dispatching to the embassy/consulate
Responsible for delivery and collection (through TNT) of the passports to and from
the embassy/consulate and from cities outside of Jeddah and Riyadh regions
respectively.
Dispatching back to the respective offices.

Supervisor

The office supervisor shall be the main contact of the passenger/applicant and shall ensure
that the proper fees and documents are collected. He shall be responsible to dispatch all
documents collected on the same day to the coordinator for the necessary processing.

The Process

Visa / Immigration Applications:

• Attar personnel will complete an electronic consignment note, after entering the data
into Embassy/Consulate software and verifying the documentation provided by the
visa applicant (as per the Operating Procedures laid down in the Process document).
The process for consignment will be by PC based software.
• Once the consignment note is completed the Attar staff will instruct the applicant as
to the cost of the process and collect the required payment.
• The Attar staff will accept payment for the consignment and give the applicant the
top copy of the consignment as a receipt. This will be stamped as paid.
• Attar staff will check the documents received and send it to the coordinator in Jeddah
or Riyadh as applicable through TNT courier service.
• The Attar staff will prepare a PC generated manifest listing the consignments booked
that day and send this with the passports to the Embassy/Consulate.
• TNT will transport the consignments to the U.S. Embassy/Consulate within 24 hours.
• All discrepancies will be cleared within 24 hours.
• TNT will transport the consignment of passports back to the respective Attar offices.
• Attar staff will then hand over the passports to the respective customers.
Financial Proposal:

Western Province

Jeddah offices shall not charge any administrative fees (apart from the regular visa fees
imposed by the U.S. Embassy / Consulate) provided that tickets are to be purchased through
these offices.

SR 50.00 per passport will be charged if tickets are not purchased through Attar Offices in
Jeddah.

Outside of Jeddah, a fee of SR 100.00 per passport or SR 150.00 per family (4 passports
maximum) shall be charged.

The following locations will be covered in Western Province:

Office name and address Manager

Attar Holidays AtifMutasim
Skab Center
Madinah Road
Jeddah
Tel. 026600817

Business Travel Center Zameer Quazi

Skab Center
Madinah Road
Jeddah
Te. 02 6602323

British Airways Yasir Sami

Skab Center
Madinah Road
Jeddah
Tel. 02 6656424

Downtown branch Mir Ahmed Ali Hashmi

King Abdul Aziz Street
Jeddah
Tel. 02 6472260

Makkah branch Mohammed Iqbal

Abraj Al-Shohada Bldg
Al-Taneim Street
Makkah
Tel. 02 5463244
Madinah branch Waleed Tahir
Dallah Hotel Complex
Sitteen Street
Madinah Al-Munawwarrah
Tel. 04 8368644

Taif branch Abdul Hai

AJ-Rayyan Center
Abubacker Siddiq Street
Taif
Tel. 027334120

Yanbu branch - 1 Andi Raj an

Markez Al-Tijari, Al-Nawa
Yanbu, Royal Commission
Tel. 043211211

Yanbu branch - 2 Mehmood Qureshi

King Abdul Aziz Street
Yanbu City
Tel. 04 3912223

Khamis Mushayt branch Manzur Khan

Bindajem Building
Main Street
Khamis Mushayt
Tel. 072221124

Central Province

Riyadh offices shall not charge any administrative fees (apart from the regular visa fees
imposed by the U.S. Embassy / Consulate) provided that tickets are to be purchased through
these offices.

SR 50.00 per passport will be charged if tickets are not purchased through Attar Offices in
Riyadh.

Outside of Riyadh region, a fee of SR 100.00 per passport or SR 150.00 per family (4
passports maximum) shall be charged.
The following locations will be covered in the Central Province:

Office name and address Manager

BTC Riyadh Bobby Pablo
Attar Building
Malaz
Riyadh
Tel. 01 4783773

Business Travel Center Fayyaz Theekkokil

Mezzanine Floor
Abraj Atta'awuneya
King Fahad Road,
Olaya
Riyadh
Tel. 01 2181110

British Airways Sales Office Vambakkam Ramesh

King Faisal Foundation Bldg
Olaya
Riyadh
Tel. 01 4645550

Buraidah branch Ahmed Taha

Al-Khubaib Street
Buraidah
Gassim
Tel. 063251343

Eastern Province

All offices shall charge administration fee of SR 100.00 per passport and SR 150.00 per
family of maximum four passports.

The following locations will be covered in the Eastern Province:

Office name and address Manager

Business Travel Center Khalid Abdul Aziz
King Abdul Aziz Street
Alkhobar
Tel. 03 8994050

Jubail branch Sheikh Moinuddin

Al-Mashoor Street
Jubail
Tel. 03 3620563
ACE Travel Ali Bux 664-06684 * 055375622
ATTAR Mr. Alavi 661-1222x137 055315305
SNAS/DHL John Balinas 669-3300
Mohammed Al Ayubey 669-3300 *$
KANOO Mr. Rosool 669-6933x175/176
AL TAYYAR Saleh Eisa Ahmed ^JSS^te&kL— Q K ^
UPS/EIRAD Tim Martin 639-2393 055846498 o
John Jeromes 639-2393 055675547
FIFA/STAR

jtactahfc so

05 -
 Sohair Zaki

Arrive Jea3airt8r337CM
Pick up by Motorpool

Installations

UPS 2nd installation Tim Martin 639-23931055 846498

Jon Jerromes 629-23937 055 675547

/ / - / / ' ' ^
Fifa Noo>r /Vl
Al Tayyar —

DHL? •

Depart Jeddah at 7:25PM

 n Irtlnll
CARAVAN

ACE TRAVEL
Syed Shaukat Ali
Operations Manager

Tel. : (02 660 5 120 (5 Lines) K5cAHl

Direct : (02 665 4098 plXPRESS

Fax : (026641302
Travel
P.O. Box 61 E 2 Jeddah 21442 Services
Kingdom of £>audi Arabia Representative

BUSINESS TRAVEL INTERNATIONAL

A. ALAVI
Manager Western Province

Attar Travel Co. - Skab Center - P.O.Box 18600 Jeddah 21425

Tel.(02) 6611222 Ext. 137 - Fax (02) 667 4663 - Saudi Arabia
E-Mail: alavia@atlar.com.sa

Tim Martin
UPS Management Consultant
Western Province
P.O. Box 23576
Jeddah 21436, Saudi Arabia
Tel. : +966-2-6392393
Fax : +966-2-6979036
Mobile : 055 846498
E-mail: nth1tam@europe.ups.com
www.ups.com
EIRAD Trading & Contracting Co. Ltd.
Authorised Service Provider for UPS.

Jon Jerromes
Sales Manager - Western Province

P.O. Box 23576

Jeddah 21436, Saudi Arabia
Tel. :+966-2-6392393/2751495
Fax : +966-2-6979036
Mobile : 055-675547
www.ups.com

EIRAD Trading & Contracting Co. Ltd.

Authorised Service Provider lor UPS.