QUESTIONNAIRE a. Name: b. Gender: c. Age: d. Educational Qualification: e. Experience: f. Monthly Income: 1.

Are you aware of grievance redressal committee of your company? Yes No

2. Are you aware of the meetings of grievance redressal committee which are being held? Yes No

3. Incase the grievance has to be immediately redressed to whom do you communicate. The Dept. head Trade union Top Management Others Co-workers

4. Type of grievance mostly faced. Wage & salary Discipline Working condition Others Promotion

5. Mention the duration normally takes to settle the grievance? Less than 10 days 1 month 10-15 days More than 1 month 15-20 days

6. Do you agree that the real basis of your problem identified? Strongly agree Strongly disagree Agree No opinion Disagree

7. Does your higher authority listen when your grievance is presented? Always Rarely Often Never Sometimes

8. Is there regular follow up to ensure that the right decision has ended up in satisfaction? Strongly agree Strongly disagree Agree No opinion Disagree

9. Do you agree that the nature of work and work environment meets your satisfaction Strongly agree Strongly disagree Agree No opinion Disagree

10. Is there a positive and friendly approach during grievance handling? Yes No

11. Does management gather all relevant facts about the grievance? Yes No

12. Is there any temporary relief provided until proper decision is made so that it does not raise any adverse effects within the organization? Yes No

13. Do the various committee members actively engage in resolving your problem? Strongly agree Strongly disagree Agree No opinion Disagree

14. Do you think that the matters relevant to the grievance kept confidential? Always Rarely Often Never Sometimes

15. Do you think that the trade unions give adequate support in your grievance? Always Rarely Often Never Sometimes

16. Are the procedures for conveying grievance simple and easy to utilize? Always Rarely Often Never Sometimes

17. Are proper records maintained on each grievance? Always Rarely Often Never Sometimes

18. Conflict resolving is an important function for the smooth functioning of an organization. Strongly agree Strongly disagree Agree No opinion Disagree

19. Rate the satisfaction level for the conflict resolving procedure adopted by the company. Highly satisfied Dissatisfied Satisfied Highly dissatisfied Neutral

20. Do you agree that by solving the grievances, the absenteeism of employees are reduced and improves the productivity? Strongly agree Strongly disagree Agree No opinion Disagree

21. Do you agree that by solving the grievances improves the productivity of the company? Strongly agree Strongly disagree Agree No opinion Disagree

22. The management has been making efforts to dispose off all grievances procedurally with a view to ensure justice and satisfaction to the employees. Strongly agree Strongly disagree Agree No opinion Disagree

23. State your remedial measures to limit the grievances among the employees in the company. Routine meeting with regard to the grievance Proper counseling Provide recreations Develop support system Others 24. Your suggestions..