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Version 7.0
User Guide
September, 2013
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CONTENTS
CONTENTS.................................................................................................................... 3 CONTACTING VEEAM SOFTWARE............................................................................... 4 ABOUT THIS GUIDE...................................................................................................... 5 INTORDUCTION TO UNIVERSAL APPLICATION-ITEM RECOVERY ............................. 6 INSTALLING U-AIR WIZARDS .................................................................................................................. 7 UNINSTALLING U-AIR WIZARDS............................................................................................................. 9 U-AIR WORKFLOW ............................................................................................................................... 10 VIRTUAL LAB MANAGER ....................................................................................................................... 12 RECOVERING OBJECTS FROM ACTIVE DIRECTORY BACKUPS ................................. 14 Before You Begin ............................................................................................................ 14 Creating Lab Request.................................................................................................... 15 Approving Virtual Lab Requests ............................................................................... 18 Declining Virtual Lab Requests and Prolonging Virtual Lab Existence ..... 21 Performing Item-Level Restore ................................................................................. 21 RECOVERING ITEMS FROM MICROSOFT EXCHANGE BACKUPS .............................. 26 Before You Begin ............................................................................................................ 26 Creating Lab Request.................................................................................................... 27 Approving Virtual Lab Requests ............................................................................... 31 Declining Virtual Lab Requests and Prolonging Virtual Lab Existence ..... 34 Performing Item-Level Restore ................................................................................. 34 RECOVERING ITEMS FROM MICROSOFT SQL SERVER BACKUPS ............................ 40 Before You Begin ............................................................................................................ 40 Creating Lab Request.................................................................................................... 41 Approving Virtual Lab Requests ............................................................................... 44 Declining Virtual Lab Requests and Prolonging Virtual Lab Existence ..... 47 Performing Item-Level Restore ................................................................................. 47 RECOVERING ITEMS WITH UNIVERSAL RECOVERY WIZARD ................................... 70 Before You Begin ............................................................................................................ 70 Creating Lab Request.................................................................................................... 71 Approving Virtual Lab Requests ............................................................................... 75 Declining Virtual Lab Requests and Prolonging Virtual Lab Existence ..... 77 Performing Item-Level Restore ................................................................................. 78
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Intended Audience
The user guide is intended for anyone who wants to use Veeam Backup & Replication and Veeam U-AIR wizards. It is primarily aimed at VMware administrators, consultants, analysts and any other IT professionals using Veeams product.
Related Documentation
A complete set of Veeam Backup & Replication documentation can be found on the Veeam Backup & Replication product resources web page at www.veeam.com.
From the end users perspective, U-AIR is a set of wizards that guide you through the process of application item recovery. For such applications as Active Directory, Microsoft Exchange and
Microsoft SQL Server, Veeam offers application-specific wizards. To restore application items from these applications, you need to start the wizard and go through it. For other applications, Veeam offers a universal wizard. To restore application items, you need to go through the universal wizard and submit a request for the virtual lab in which the VM with the necessary application will be started. In response to this request, Veeam Backup & Replication creates a virtual lab and starts VMs with the application and all required components in it. Users can connect to that application with the native management tools they use for work, and restore application items they need.
Click Next to proceed. 2. Read and accept the terms in the license agreement to continue installation. If you select I do not accept the terms in the license agreement, you will not be able to continue.
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If necessary, click the Change button to specify the desired installation folder for installed components. Use the Space button to calculate available space.
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Then you can specify connection parameters for Veeam Backup Enterprise Manager server, including its IP address and connection port (default is 9394). This step is optional, so you can select Skip configuration of the Enterprise Server connection check box. You will be able to configure connection with Enterprise Manager using the Virtual Lab Manager settings, as described later in this guide.
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Wait for the installation to complete, then click Finish. Now you can launch the U-AIR wizard from the Start menu or from the Lab Manager.
U-AIR Workflow
To perform the U-AIR process, you can follow a typical workflow or a simplified workflow.
Typical Workflow
Commonly, the restore procedure requires specific knowledge and is performed by application administrators or users working with applications. At the same time, management tasks in the backup infrastructure are controlled by Veeam Backup administrators who know about all available resources and access permissions that users have. For this reason, in the typical U-AIR workflow, two groups of users are engaged: Users who need to restore specific items from applications Veeam Backup administrators who work with Veeam Backup & Replication and Veeam Backup Enterprise Manager
The typical restore procedure includes the following steps: 1. The user who needs to restore an application item downloads the necessary U-AIR wizard and installs it on his or her machine. The user starts the U-AIR wizard and submits a virtual lab request. The submitted request is sent over to Veeam Backup Enterprise Manager and is registered there. (1) The Veeam Backup Enterprise Manager Administrator receives an email about a new lab request submitted by the user. The email is sent automatically once a new request is registered at Veeam Backup Enterprise Manager. (1) The Veeam Backup Enterprise Manager Administrator makes sure that the user who submitted the request is eligible to access application data from the corresponding backup. The Veeam Backup Enterprise Manager Administrator approves or denies access to requested data using Veeam Backup Enterprise Manager. If the request is approved, the administrator uses the request approval wizard to select the necessary SureBackup job
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that should be started in order to create the required virtual lab. The SureBackup job that the administrator selects should be pre-configured on one of Veeam Backup servers connected to Veeam Backup Enterprise Manager. (2,3) If necessary, the Administrator can manage virtual labs. For example, the Administrator can extend the time for the virtual lab lease or stop the lab leased by the user to let somebody else perform emergency restore in the same virtual lab. 5. 6. Once the lab is ready, the user receives a notification from Virtual Lab Manager. (4) The user can now start application-item recovery. If necessary, the user can extend the time for which the virtual lab should be running. (5)
After the recovery process is finished, the administrator can manually power off the virtual lab. If this does not happen, the virtual lab will in any way be powered off automatically once the time for virtual lab lease is exceeded.
Simplified Workflow
If you plan to restore application items in a small environment or use U-AIR for evaluation purposes, you can use a simplified U-AIR workflow. In this case, you can skip the step of creating and approving the virtual lab request, and immediately start working with the necessary U-AIR wizard. Note To be able to use simplified workflow, make sure that the necessary U-AIR wizard is installed on the Veeam Backup server, and a corresponding SureBackup job is configured on that server.
To follow the simplified workflow: 1. 2. 3. 4. 5. Open the Backup & Replication view in Veeam Backup & Replication. Select the SureBackup node in the inventory pane. Right-click the necessary SureBackup job in the working area and select Statistics; you can also simply double-click the SureBackup job. In the displayed window, select the VM needed to perform the application item recovery. Make sure the VM is started and the application running inside is initialized. Right-click the necessary VM and select Active Directory item recovery, Exchange item recovery or SQL item recovery to start the corresponding U-AIR wizard.
Virtual Lab Manager is automatically installed on the machine on which you install U-AIR wizards. During the wizard installation process, you are prompted to specify the IP address of Veeam Backup Enterprise Manager, and port over which Virtual Lab Manager will communicate with Veeam Backup Enterprise Manager (by default, port 9394 is used). If you skip the connection configuration during the setup, or wish to change these connection settings, you can right-click the Virtual Lab Manager icon in the taskbar and select Settings. Enter the required values in the dialog displayed, and click Test Connection:
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be virtualized). To be able to restore from Active Directory, you need to add to the application group at least a DNS server (if the Domain Controller itself does not perform the role of the DNS server). To learn more about application groups, see the Creating Application Group section in the Veeam Backup & Replication User Guide. 4. You have a virtual lab in which the Domain Controller and DNS server should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in the Veeam Backup & Replication User Guide. You have a properly configured SureBackup job. In the properties of the SureBackup job, you need to specify the application group and the virtual lab you plan to use for the restore process. Before you start the U-AIR process, you may run the SureBackup job to make sure the virtual lab is set up correctly: a. b. The SureBackup job should be able to start all VMs from the application group. The Keep the application group running once the job completes check box in the job properties should be selected - with this option enabled, the lab will stay powered on after the SureBackup job completes, and you will be able to perform application item-level restore (U-AIR).
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You have backups of all VMs that will take part in the restore process - these include a Domain Controller and a DNS server. Note that for VMware environments you can use either backups or replicas.
As a result, the New AD Virtual Lab Request wizard will be started. Follow the wizard steps.
Note
Once the time interval set for the virtual lab elapses, you will be notified about that via Virtual Lab Manager. You can extend the time interval by clicking the Extend button in Virtual Lab Manager without having to issue a new lab request.
will display a warning. In this case, you may need to start the SureBackup job to an earlier point in time to make sure the items you need are available there. To do that, right-click the necessary SureBackup job in Veeam Backup & Replication and select Start job to from the shortcut menu.
If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with the Domain Controller to the restore point selected at step 3.
Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring Active Directory objects.
Using the Active Directory Recovery wizard, you can either restore objects that have been deleted, or recover object attributes that have been changed.
Note
If user credentials for Active Directory have changed or you want to log on to the restored Active Directory under another user account, click the Change credentials icon at the top right corner of the wizard. Then enter the necessary credentials and continue working with the wizard.
Click Next, then review the settings of restored user object (s). Once you click OK, the object(s) will be restored to the production Active Directory. Important Veeam Backup & Replication does not restore passwords for user and computer accounts you recover. So, if you want user accounts to be enabled after restore, use the Enable users option. For computer accounts, you will have to enable restored computer accounts manually after finishing the wizard, as well as re-join them to the domain.
After you click Next, attributes in the production Active Directory will be replaced with those from the Active Directory backup. You can view the restore result on the Summary page and then click Finish to complete the wizard.
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If user credentials for Active Directory have changed or you want to log on to the restored Active Directory under another user account (for example, in case the account you used does not have permissions to modify group membership of the group to which a restored object belongs), click the Change Credentials button and enter the necessary credentials and continue working with the wizard.
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before Microsoft Exchange. To learn more about application groups, see the Creating Application Group section in the Veeam Backup & Replication User Guide. 4. You have a virtual lab in which Microsoft Exchange and the Domain Controller should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in the Veeam Backup & Replication User Guide. You have a properly configured SureBackup job. In the properties of the SureBackup job, you need to specify the application group and the virtual lab you plan to use for the restore process. Before you start the U-AIR process, you may run the SureBackup job to make sure the virtual lab is set up correctly: a. b. The SureBackup job should be able to start all VMs from the application group. The Keep the application group running once the job completes check box in the job properties should be selected - with this option enabled, the lab will stay powered on after the SureBackup job completes, and you will be able to perform application item-level restore (U-AIR).
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You have backups of all VMs that will take part in the restore process - these include Exchange server and Domain Controller. Note that for VMware environments you can use either backups or replicas.
Note
By default, only the user has access to his or her mailbox. If you plan to restore Exchange items directly to the users mailbox and you plan to utilize another account (not the users one), make sure the Full Mailbox Access permission is granted to the account you will be using. If you plan to restore mailbox items from Microsoft Exchange 2010, instead of the Full Mailbox Access permission, you need to set up Exchange Impersonation as described in the following article: http://msdn.microsoft.com/en-us/library/bb204095%28v=exchg.140%29.aspx. To learn more, see http://blogs.msdn.com/b/exchangedev/archive/2009/06/15/exchange-impersonation-vsdelegate-access.aspx
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Once the time interval set for the virtual lab elapses, you will be notified about that via Virtual Lab Manager. You can extend the time interval by clicking the Extend button in Virtual Lab Manager without having to issue a new lab request.
Step 2. Specify Active Directory with User Accounts for Restored Mailboxes
At this step, do the following: 1. 2. Enter a DNS name or IP address of a virtualized production Domain Controller acting as a Global Catalog with user accounts whose mailboxes you want to restore. Enter a user name and password of the account you plan to use to connect to the production Active Directory. You can use the account under which you are currently logged on, or specify another account. Click the Connect button. Veeam Backup & Replication will resolve the Domain Controller name and connect to it.
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This account should have sufficient access rights for the specified mailbox, otherwise you will not be able to proceed. If necessary, contact your Exchange administrator.
will display a warning. In this case, you may need to start the SureBackup job to an earlier point in time to make sure the items you need are available there. To do that, right-click the necessary SureBackup job in Veeam Backup & Replication and select Start job to from the shortcut menu. If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with Microsoft Exchange to the restore point selected at step 3.
Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring mailbox items.
In the Mailbox account field, specify the account of the user whose mailbox you want to access. To quickly find the necessary account, enter the first characters of the account in the field and click Check on the right or press Enter on the keyboard. The Microsoft Exchange Recovery wizard will form a list of available accounts starting with entered characters so that you can choose the necessary one. The information about the server hosting the selected mailbox will be displayed in the lower part of the window.
If prompted, specify the credentials to be used to access the specified mailbox in production environment. Note This account should have sufficient access rights for the specified mailbox, otherwise you will not be able to proceed. If necessary, contact your Exchange administrator.
Once you click Restore, items you selected will be restored back to the specified mailbox and folder in the production Microsoft Exchange server or saved as individual files to the selected folder.
To be able to recover items from Microsoft SQL, you should have a SureBackup job configured on the Veeam Backup server; you should also create a virtual lab that mirrors your production environment, and an application group with a virtualized Microsoft SQL and VMs running services on which Microsoft SQL is dependent. The virtual lab and application group should be linked to the SureBackup job. When you start the application-item recovery process, Veeam Backup & Replication runs the SureBackup job to start an isolated virtual lab and run there VMs from the application group. Once the virtual lab is ready, the Microsoft SQL Recovery wizard connects to the production Microsoft SQL Server and Microsoft SQL Server in the virtual lab and lets you recover selected data in its initial state. Tip Typically, when you perform application-item recovery, a SureBackup job is launched automatically by the request of the U-AIR wizard. The virtual lab linked to the job remains running for the time interval specified in the virtual lab request. Once the specified period of time is over, the job is automatically stopped, and the virtual lab is powered off. However, you can also start the SureBackup job manually. In this case, you will be able to use VMs from the application group after the SureBackup job is finished. If you want to start the SureBackup job manually, make sure that you select the Keep the application group running once the job completes option in the properties of the SureBackup job. If you do not select this option, as soon as the job verifies VMs, it will automatically power off VMs from the application group, and you will not be able to recover the items you need. The recovery procedure includes the following steps: 1. 2. 3. Creating a request for a virtual lab Approving the virtual lab request Performing item-level restore
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virtualized). To be able to recover items from Microsoft SQL Server using Windows authentication, you should add to the application group a Domain Controller that contains the user account that you will use to connect to the Microsoft SQL Server. Make sure you have defined the right startup order for VMs in the application group the Domain Controller should be started before Microsoft SQL Server. To learn more about application groups, see the Creating Application Group section the Veeam Backup & Replication User Guide. 4. You have a virtual lab in which Microsoft SQL Server and a Domain Controller should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in the Veeam Backup & Replication User Guide. You have a properly configured SureBackup job. In the properties of the SureBackup job, you need to specify the application group and the virtual lab you plan to use for the restore process. Before you start the U-AIR process, you may run the SureBackup job to make sure the virtual lab is set up correctly: a. b. The SureBackup job should be able to start all VMs from the application group. The Keep the application group running once the job completes check box in the job properties should be selected - with this option enabled, the lab will stay powered on after the SureBackup job completes, and you will be able to perform application item-level restore (U-AIR).
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You have backups of all VMs that will take part in the restore process - these include Microsoft SQL Server and Domain Controller. Note that for VMware environments you can use either backups or replicas.
As a result, the Microsoft SQL Recovery wizard will be started. Follow the wizard steps.
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Once the time interval set for the virtual lab elapses, you will be notified about that via Virtual Lab Manager. You can extend the time interval by clicking the Extend button in Virtual Lab Manager without having to issue a new lab request.
will display a warning. In this case, you may need to start the SureBackup job to an earlier point in time to make sure the items you need are available there. To do that, right-click the necessary SureBackup job in Veeam Backup & Replication and select Start job to from the shortcut menu. If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with Microsoft SQL Server to the restore point selected at step 3.
Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring items from Microsoft SQL Server.
production database. To learn more, see Scenario 1. Restoring Database Schema Objects below. You can restore specific database tables and bring them back to the production Microsoft SQL Server or save them as data files to the specified folder. To learn more, see Scenario 2. Restoring Database Tables below. You can execute a custom SQL query on the SQL Server running in the virtual lab, and insert the retrieved results of the query to the production Microsoft SQL Server, or save them as data files to the specified folder. To learn more, see Scenario 3. Executing Custom Query Against SQL Server Database below.
To provide a new name for an object, select it in the list and click the Change button. Then enter the required name in the New name column. To get back to the initial object name, select the object in the list and click the Default button.
Once you click Script, the Microsoft SQL Recovery wizard will generate a SQL script that you can run to restore the objects you selected back to the target database on the production Microsoft SQL Server. The SQL script file will be stored in the folder you selected you can open it, edit and run the script whenever you need. Depending on the specified settings, objects will be restored either with new names or with their initial names; in the latter case, the database objects from the backup will replace the database objects that currently exist in the production database.
If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.
To provide a new name for a table, select it in the list and click the Change button. Then enter the required name in the New name column. To get back to the initial table name, select the table in the list and click the Default button.
Once you click Restore, the Microsoft SQL Recovery wizard will restore the tables you selected back to the production Microsoft SQL Server. Depending on the specified settings, the tables will be restored either with new names or with initial names. In the latter case, the tables restored from the backup will replace the tables that currently exist in the production database.
If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.
Once you click Restore, the Microsoft SQL Recovery wizard will restore the tables and save them as data files to the specified output folder.
If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore
operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.
You can bring the results of the query back to the production database, or save them as data files to the specified folder. If you choose to restore the results of the query to the production database, the Microsoft SQL Restore wizard will create a new table in the selected database on the production Microsoft SQL Server and insert there the query results.
See Scenario 3.1. Restoring Query Results to the Production Database below. If you choose to save the results of the query to the specified folder, the Microsoft SQL Recovery wizard will use bcp.exe, the native Microsoft SQL utility that bulk copies data between an instance of Microsoft SQL Server and a data file.
The results of the query will be exported to a data file and saved to the specified folder. You can use the created data file to import retrieved data to the production database. Please note that the bcp.exe utility is available in SQL Server 2005 SP1 and later versions. To learn more about the bcp.exe utility, see http://msdn.microsoft.com/en-us/library/ms162802.aspx. See Scenario 3.2 Restoring Query Results to Data Files below.
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Please keep in mind that indexes, constraints, and triggers defined in the initial table are not transferred to the new table.
Once you click Restore, the Microsoft SQL Recovery wizard will create on the production Microsoft SQL Server a table with the name you specified, and insert there the results of the query.
If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore
operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.
Once you click Restore, the Microsoft SQL Recovery wizard will restore the results of the query and save them as data files to the specified output folder.
If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.
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You have a virtual lab in which VMs from the application group should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in Veeam Backup & Replication User Guide. You have a properly configured SureBackup job. In the properties of the SureBackup job, you need to specify the application group and the virtual lab you plan to use for the restore process. Before you start the U-AIR process, you may run the SureBackup job to make sure the virtual lab is set up correctly: a. b. The SureBackup job should be able to start all VMs from the application group. The Keep the application group running once the job completes check box in the job properties should be selected - with this option enabled, the lab will stay powered on after the SureBackup job completes, and you will be able to perform application item-level restore (U-AIR).
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You have backups of all VMs that will take part in the restore process. These are backups of VMs from the application group. Note that for VMware environments you can use either backups or replicas.
As a result, the Universal Recovery wizard will be started. Follow the wizard steps.
At the bottom of the window, specify the time interval that will be enough to restore items from the application. As soon as the specified time interval is over, you will not have access to the virtual lab. Use time links to set the necessary period of time. By default, the virtual lab is up for 30 minutes. Note Once the time interval set for the virtual lab elapses, you will be notified about that via Virtual Lab Manager. You can extend the time interval by clicking the Extend button in Virtual Lab Manager without having to issue a new lab request.
To edit virtual lab request data, click the Edit request link at the bottom of the window.
If you want to display all restore points that were created for this VM, select the Show all available restore points check box.
By default, the list of jobs displays only those jobs that contain the selected VM. If you want to display all SureBackup jobs that were created, select the Show all available SureBackup jobs check box.
Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring application items.