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MUHAMMAD USMAN MIRZA

76-A GOR5 HBFC Faisal Town Lahore +92 42 35160372 0323-8605555 usman.mirza5@gmail.com Brief Biography Fathers name: Anwar Hussain Mirza Marital Status: Married Date of Birth: 03-01-1985 Religion: Islam Nationality: Pakistani N.I.C. #: 35202-8109276-7 SUMMARY OF QUALIFICATIONS Successfully passed all the examinations of M.Sc. B.Sc. and F.Sc. Successfully completed internship at PU FM Radio 104.6 as a presenter Successfully completed internship at Time and Vision Advertising Agency as a client Agent Successfully completed a research project in final Year of M.Sc. regarding a TVS advertisement PROFESSIONAL CAREER OBJECTIVE I always like to do the work that puts me on a growing edge. EDUCATIONAL QUALIFICATION Diploma in Human Resource Management Pakistan Institute of Management (PIM) Masters of Communication Studies (M.Sc.) Institute of Communication Studies, University of the Punjab, Pakistan Bachelors of Communication Studies (B.Sc.) Institute of Communication Studies, University of the Punjab, Pakistan Intermediate in General Science (F.Sc.) Formanites College, Lahore, Pakistan Matriculation The Punjab School

2009 (69%) 2006 (GPA 3.39)

2002 (1st Div.) 2000 (1st Div.)

INTERNSHIP EXPERIENCE Worked at PU FM radio 104.6 as a presenter. Part of a team of young enthusiastic people at that radio station in 2006. Worked as a client agent in Time and Vision Advertising Agency. Handled different clients and projects successfully 2007. Worked as an Editor in News Paper The Post 2010. Worked in Channel 5 as MCR & NCR Assistant 2010. WORK EXPERIENCE Tenure: February 2007-2010 Accomplishments

Warid Telecom Pvt. Ltd Positions Official Line Help

Location: Lahore

Provided technical assistance to Warid and Wateen employees, officials, and franchises. Analyzed different issues and escalated them to the relevant department such as Operations, Subscriber Support, Complaints Support, Credit & Collection, Bill Delivery, Correspondence and Outbound for their

resolution and improving company image. AWARDS/ACHIEVEMENTS January 2009 - Official Help Line Employee of the Month. Inbound Corporate Customer Services March 2010 - Surprise award on Auditing Tabs accesses nationwide.

Business Analysis Executive

Provided information about products and services to the customers. Execution of collective plans to achieve goals of first call resolution. Learned about organizations products and services and kept up-to-date with any changes to them. Regularly attended training and coaching sessions conducted. Conveying customers feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations. Taking immediate and all possible measures to resolve customers problem keeping company policies in view. A thorough knowledge of CRM being used. Handled the entire complaints nationwide of TABS (Oracle) of Warid. Delivered daily reports to management about company revenues & customer complaints.

Engineering Kinetics Pvt.Ltd Tenure: January- May 2011 Location: Lahore Working as an admin officer in engineering kinetics. Looking after Trainee general administration work in head office and local projects. Admin Officer Maintaining head office employees attendance, vehicles record, cleanliness of building, security record, update documentation and filing record of department. C42 (Media Channel) Reporter Tenure: May- August 2011 Location: Lahore Majorly did crime reporting along with general reporting of News. Worked as NLE (Non Linear Editor) Worked on Assignment Desk PERSONAL CHARACTERISTCS

Strengths Committed to Work, Always willing to learn and welcome the challenges, a Team player and proficient in Multi-tasking Entertaining Activities Playing Cricket, Table Tennis, and video games. Listening to music, Reading Articles and increasing my English language vocabulary, Watching NEWS Language and degree of proficiency English and Urdu Excellent in reading, writing and speaking Punjabi Proficient in speaking Computer literacy Microsoft Word Microsoft Excel Microsoft PowerPoint Proficient in technicalities of internet searching and browsing Well conversant with social networking websites REFERENCES: Shall be available as per request.

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