Risk engineering solutions for marine and maritime industries

Why Risk Engineering?

Our qualified, experienced professionals understand the challenges of the Marine and Maritime industry first hand. Our Risk Engineers average more than 15 years of industry experience and have worked with some of the worlds largest companies. Risk Engineering North America completes over 2,000 assessment and consulting projects with marine, maritime, trucking and transportation related customers annually. We understand how effective risk management can affect your insurance program, risk landscape and risk transfer solutions. We can tailor a program to help meet your needs from a range of consultancy, assessments and control measures.

Our experience makes the difference

Our risk engineers know your business and will work with you and your employees to build practices that help you minimize your companys risk. We understand the challenges of todays world by providing real insight to the management and communication of strategic risks such as supply chain breakdown, loss of customers, damage to brand equity, low employee morale, and failure to meet legal/regulatory requirements. We closely study industry specific loss trends, emerging risk issues, and best practices for each major line of commercial insurance coverage provided by Zurich. Our experience is backed by a robust quality control program. Zurich Services Corporation Risk Engineering was the first ISO9001 quality-certified risk engineering network in the United States and is the only carrier-based provider certified globally. We are proud that our quality process has produced customer satisfaction scores that consistently lead the industry. As of 2009, over 55 percent of our risk engineers in North America have work experience in the specific industries we serve. Our wealth of knowledge and experience across our global network of more than 1,000 risk engineers enable our group to leverage cross industry experience. Our industry specialists are often featured in industry publications and participate in select associations, trade shows, and conferences. Over 300 risk engineers in North America have leadership roles on technical committees and focus groups that help drive new standards, guidelines and best practices within a particular industry or group of industries.

Risk engineering services for the marine and maritime industries

As global economic activity gains momentum, more and more companies are shipping goods across the country and around the world. The opportunities of global trade are great, but when your property is in transit, or in storage awaiting shipment, risk always goes along for the ride. You can depend on the professional risk engineers of Zurich Services Corporation to help you protect what matters by delivering the knowledge, tools and experience it takes to fully understand your marine cargo and transportation risks. Because every customers risk profile is different, we have structured our risk engineering services to several specialized areas designed to address those individual needs with: Dock operations Terminals and ports International cargo shipments Cargo storage, packing and delivery Container load and stow operations Supply chain security Contract labor providers Marine construction

Challenge
You are a company involved in manufacturing and transporting your product to customers on a worldwide basis.

Solution
Cargo risk engineering services

Benefits
Our specialists have a wealth of experience in all the marine loss prevention disciplines. As a global insurance carrier, Zurich writes tailor-made protection for transit exposures on a worldwide basis, covering ocean, air and overland shipments from warehouse to warehouse. Our industry insights help customers protect their property and profits from raw material supplier, to production, storage, shipping and transit. We assess the physical attributes of the location as well as reviewing your procedures for storage and distribution. This enables us to identify and highlight the areas of risk for the particular location. This includes cargo storage evaluations, vessel load/stow surveys, cargo packing, and supply chain security assessments to protect your property.

A Stevedore / Terminal Operator is experiencing elevated levels of cargo damage and loss during receiving/storage/delivery operations. A longshoring company is experiencing higher than average industry rates for Worker Compensation claims arising from cargo handling operations. A shipyard / vessel repair facility performs sandblasting and welding on parts and materials during maintenance and repair operations, exposing workers to contaminants. A shipper is moving high valued and/or temperature sensitive cargo on a worldwide basis within a Just In Time and Lean enterprise system.

Marine terminal evaluations

Safety and health program assistance

Zurich Services Corporation can provide a range of health and safety services addressing the full breadth of the marine industry. The Zurich Hazard Analysis (ZHA) is a systematic methodology that can be applied to any facility, process, or operation. ZHA will categorize risk with focused controls to eliminate or reduce your exposures and control costs. Excessive levels of airborne silica dust, exposure to chemical agents and hearing loss continue to pose problems in many maritime operations. Our industrial hygienists use a variety of sampling methods and solution techniques that can help make work environments safer, control long tail claim costs, and help meet regulatory requirements.

Industrial Hygiene services

Supply Chain Security Management

Zurich can provide an overview of your entire cargo operation, identifying vulnerabilities and possible areas of improvement along the supply chain. You receive a comprehensive presentation outlining the findings and recommendations, including further investigative work that is required. The overview establishes priorities for reducing key risks such as susceptibility, single sourcing, and interdependencies to protect your brand and consumer promise. Zurich Marine and Cargo risk engineers start by evaluating your exposures and vulnerabilities through Business Impact Analysis, Total Risk Profiling, and Enterprise Risk Management techniques. Emergency preparedness and disaster recovery planning can help you minimize the business impact of potential natural and man-made disasters reduce downtime and enable effective and early recovery. Zurich Services Corporation has a worldwide network of fleet specialists with deep experience in the transportation industry. We offer marine industry customers a wide assortment of tools and training to help control critical fleet exposure, including the identification of poor drivers and driver skill development.

A vessel repair facility located on the east coast congregates all machines, tools and equipment under one roof.

Business Resilience Emergency preparedness and disaster recovery planning Fleet Services

A large trucking firm contracts owner/operators for deliveries of containerized cargo from a portside marine terminal.

Additional services include:

Strategic solutions Customized Service Plans Lean Six Sigma consultations Newsletters, Risktopics and solutions, webinars, seminars Web based reporting, resource and loss tools and training Loss investigation

Property Natural hazards assessments Water and Liquid Damage Prevention Assessments Fire Protection, Construction Plan and Specification Reviews/ Assessments Fire protection equipment evaluation and testing New Construction and Renovation Assessments Property Valuation Services Impairment handling

Additional services (continued)

Liability and Employee Health/Safety Ergonomic surveys Slip, Trip, Fall evaluations and slip meter testing Workplace violence Absence Management (Return to Work) Construction Construction property and builders risk Project management and Construction Oversight evaluations X-ray culture assessment program Substance abuse and employee screening programs Soft Tissue Injury Prevention Program (STIPP) Machinery Breakdown Utility interruption risk assessments Jurisdictional inspections Facility operating procedure development Infrared surveys Vibration and oil analysis Combustion safety course Lightning and surge protection evaluations

Success stories
A client in the UK had a $10 million dollar shipment stored in an unsecure location. Within a two-hour window, risk engineering arranged for overnight protection utilizing an international security network. An insured was having problems shipping marble and tile from Europe to the U.S. Our evaluation of packaging practices and subsequent recommendations helped reduce product damage in transit. A large labor staffing provider desired to expand into port construction operations. Zurichs integrated approach allowed us to utilize our Construction experience to identify resources with both Marine and Construction backgrounds for a smooth entry into this new line of business. The customer was able to add new clients and increase revenues from this collaborative expansion effort.

Cost containment in collaboration with effective claims service

Our risk engineers collaborate with you and with our underwriting and claims professionals to identify those strategic services that will positively influence your risks, and help ensure you run an efficient and profitable business. Zurich has created a tiered approach to claims handling that enhances efficiencies and helps reduce costs. A cutting-edge claims system and a virtually paperless process have increased our ability to better serve customers and make our claims system among the best in the industry. Our model can handle the full spectrum of possible claims. From small to large, simple to complex, Zurich maximizes the skill set of our adjusters to deliver unparalleled results. We manage this expertise through a tiered approach: the Claims Reporting Care Center, Field Claim Operations and Specialty Claims (Centers of Excellence).

For more information

If you would like more information about the specialized risk engineering services provided by Zurich Services Corporation, contact your Zurich representative or visit www.zurich.com/riskengineering.
Zurich Services Corporation 1400 American Lane, Schaumburg, Illinois 60196-1056 800 982 5964 www.zurichna.com Zurich Services Corporation Risk Engineering ISO 9001:2008 Quality-Assured Solutions Provider
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The information in this publication was compiled by Zurich Services Corporation from sources believed to be reliable. We do not guarantee the accuracy of this information or any results and further assume no liability in connection with this publication, including any information, methods or safety suggestions contained herein. Moreover, Zurich Services Corporation reminds you that this publication cannot be assumed to contain every acceptable safety and compliance procedure or that additional procedures might not be appropriate under the circumstances. The subject matter of this publication is not tied to any specific insurance product nor will adopting these procedures insure coverage under any insurance policy. 2010 Zurich Services Corporation

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