Quality Manual

ISO 9001: 2000

Approved By Issued By Controlled Copy holder

: MD : MRP :

This document is the property of our organization. Without the written consent of them, given by contract or otherwise, this document must not be copied, reprinted or reproduced in any material form, either wholly or in part, and the contents of this document, or any methods or techniques available there from, must not be disclosed to any person whatsoever .

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Description

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2.1 2.2

Cover Sheet Table of Contents Document Control of Quality Manual

Revision Record Document Control Methodology of QM

01 7 02 7.1 02 7.2
1 1
7.2. 1 7.2. 2 7.2. 3

Product realization
Planning of product realization Customer-related processes
Determination of requirements related to the product Review of requirements related to the product Customer communication

08
1 1

3
3.1 3.2

Introduction
Company profile Scope of the quality management system

02
1 1

7.3 7.4
7.4. 1 7.4. 2 7.4. 3

Design and development Purchasing

Purchasing process Purchasing information Verification of purchased product

4
4.1 4.2
4.2.1 4.2.2 4.2.3 4.2.4

Quality management system

General requirements Documentation requirements
General Quality Manual Control of documents Control of records 2 1

05
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7.5
7.5. 1 7.5. 2 7.5. 3 7.5. 4 7.5. 5

Production and service provision

Control of production and service provision Validation of processes for production and service provision Identification and traceability Customer property Preservation of product

1 1 1 1

5
5.1 5.2 5.3 5.4
5.4.1 5.4.2

Management responsibility
Management commitment Customer focus Quality policy Planning
Quality objectives Quality management system planning

12
1 2 2 5

7.6

Control of monitoring & measuring devices

8
8.1 8.2
8.2. 1 8.2. 2 8.2. 3 8.2. 4

Measurement, Analysis and Improvement

General Monitoring and measurement
Customer satisfaction Internal audits Monitoring and measurement of processes Monitoring and measurement of product

08
1

5.5
5.5.1 5.5.2 5.5.3

Responsibility, authority and communication

Responsibility and authority Management representative Internal communication

1 1 1 1 1 1 1

1 1

5.6

Management review

8.3 8.4

Control of nonconforming product Analysis of data

6
6.1 6.2 6.3 6.4

Resource management
Provision of resources Human resources Infrastructure Work environment

02 8.5
1 1
8.5. 1 8.5. 2 8.5. 3

Improvement
Continual improvement Corrective action Preventive action

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Annexures to Quality Manual

Annx A Annx C Organization chart Key process mapping 01 08 Annx B Annx D Process/Process owner interface matrix Abbreviations

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02 01

2 DOCUMENT CONTROL OF QUALITY MANUAL

2.1 Revision Record
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QM Sec. No.
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Date
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Brief description of revision

Original Issue

Reviewed/ Approved By MD

Issued by MRP

2.2 Document Control Methodology of QM

The QM is prepared by MRP and approved by the Managing Director by signing the Revision Record page. Managing Director reviews the QM during MRM to assess continuity, adequacy and conformity to customer and other statutory and regulatory requirements and other
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applicable external standards. The QM is made modular by dividing various topics into Sections. The sections Nos. are aligned with ISO 9001:2000 clause numbers, for cross-reference. Changes required in the QM are communicated to MRP on Document Change Request Note (DCRN). Managing Director reviews the changes for adequacy and if approved, suitable changes are made. Managing Director approves the changes in the Revision Record page. Revisions are identified with a Version number in numeric e.g. as ver 1.0, where 1 is Issue no. And 0 is revision no. Whenever any page of a section is revised, the whole section is revised to next version number e.g. ver 1.1, 1.2 and so on. After 9 revisions the version is automatically raised to next Issue no. and the Revision no. is reset to 0. If substantial changes to the various sections of the QM are required, whole manual is reissued by raising the version no. to next round digit and resetting all the decimal nos. to 0. Brief description of revision is given in the Revision Record sheet. MRP maintains the Master copy of QM whose each page bears a stamp MASTER COPY in color. MRP makes photocopy of the master copy and sends it to the controlled copyholders after stamping each page with CONTROLLED COPY in color. The respective controlled copyholder is identified on the covering page of QM. MRP communicates any major changes to the QMS to the certifying body along with the details of revisions. Master copy of superseded sections/pages is stamped with OBSOLETE COPY and is kept for reference with MRP, as required. All other controlled copies are promptly destroyed by the controlled copyholders. MRP with sole consent from manager, issues Uncontrolled copy for knowledge / reference purpose only, with a stamp on each page as Reference Copy, no revision services will be provided, in color. The QM is reviewed and revised, if required for references of Sub-Processes (SP), as and when required.

INTRODUCTION

3.1 Company Profile

In the year 1979 Maharashtra rubber was started on partnership basis to cater to the requirements of the then Maharashtra Scooters in Satara & Rubber parts for compressor to Kirloskar Hermatics in Karad. Considering the market demand of scooters & the required rubber parts, such as matting,
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etc., Satara Polymers Pvt. Ltd. was established in 1988.Since then supply of rubber parts to Bajaj Auto Ltd. started. In the year 1994, to cater to the requirements of metal to rubber bonded items, Aditya Elastobond Pvt. Ltd. was established. This sister concern helped in fulfilling the requirements of Telco-Pune, Kirloskar Copeland Ltd. Karad / Atit. As the market demand changed from scooters to motor-bikes & four wheelers, looking into globalization, cost reduction techniques, the policy of production on labour charges to major customer G. B. Rubber, Pune started. We are having facilities of Mixing Mill, Phospheting plant, Vacuum presses (250 T), Hydraulic presses (75T-200T), Tool room, Shot blasting, Lathe, Milling machine, Drilling machine, etc. and measuring instruments such as Hardness Tester, ETM, Load Testing machine, Weighing scales, Height gauge, Micrometers, Vernier Calipers, etc. Our major customers are :

G. B. Rubber Telco Kirloskar Copeland Ltd. Bajaj Auto Ltd. Kirloskar Hermatics Panasonic

3.2 Scope of QMS

3.2.1 Scope of registration

Manufacturing and Supply of Moulded & Bonded Rubber components.

3.2.2 Exclusions

Quality Manual
ISO 9001: 2000

Design and Development clause is not applicable (ISO Clause reference 7.3) 3.2.3 Justification In case of Clause 7.3, organization provides products/ services to its customers as per the specifications given by the Customer. Also, In view of the nature of the services/ product provided by the organization and the requirements, needs or expectations of its customers, Design and development process is not required and hence not applicable. It does not affect the organization of its ability to provide product that meets customer and regulatory requirements.

QUALITY MANAGEMENT SYSTEM

4.1 General requirements

The organization has established a QMS to comply with the requirements of ISO 9001:2000, requirements of its customers and statutory and regulatory bodies. These requirements and the policies of the company are documented in this Quality Manual. The documented QMS requirements are further elaborated in the Sub Process Manual, which states how a particular Sub-Process is operated / controlled and its implementation details.
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The effectiveness of the QMS is continually improved and reviewed in MRMs. The organization has identified the processes within the QMS and determined the sequence and their interactions, in the following: Annex-A: "Organization chart" shows the interaction and hierarchy of different functions. Annex-B: "Processes/Process Owner Interface Matrix" details the Process Owners and supporting responsibility for various business processes/ functions/ QMS elements. Annex-C: Business Map and "Key process mapping" detail the sequence and interaction of various individual key processes within the quality management system, Process concerns and the required Process Controls / Process Quality Objectives.

The sub-processes in the SPM, detail the criteria and method of operation and control, so as to ensure that they are effectively monitored, measured and analyzed to achieve customer satisfaction and continual improvement. The sub-processes are documented, in a way, to ensure that they adopt a Process Approach (Plan-Do-Check-Act). The Check stage ensures that the Sub-Process is effectively operating and the Act stage details the actions/ recommendations on continual improvements. Control of outsourced processes is done through the standard purchasing procedures detailed in QM section 7.4.

Ref:

SP-QMS-001Adopting Process approach. SP-COM-006OutSourcing of material for processing.

4.2

Documentation requirements

4.2.1 General The quality policy and quality objectives are laid out / documented in QM section 5.3 & 5.4.1. The QMS is documented in three levels, which covers the entire scope for which registration is sought. Level 1: Quality Manual (QM) The apex document contains the Quality Policy, outline of the Quality System, and quality objectives of the management.

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It also defines responsibilities and authorities of various personnel related to quality activities. The QM is prepared and issued by the MRP after being approved by the General Manager. Every section of the Quality Manual is assigned a unique version number. Level 2: Sub-Process Manual (SPM) These are the documents which describe in detail the Sub-Processes, as to how a specific activity has to be undertaken and define the standard of acceptability for the companys Product / System. These are intended for Sub-Processes / Activities requiring details for performing an activity. These are prepared by the SH and / DH and approved by the General Manager. The MRP controls the issue of the SPM. The methodology for the numbering system for Sub-processes is as follows: Identification as Sub-Process SP Key Process Acronym QMS / TM / RM / COM etc. Serial No. 001, 002, 003, so on

eg. SP-RM-002 is Sub-process no. 002 of Resource Management Key Process.

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Level 3: Formats Formats are used to record the results of a process. Copies of blank formats are used for this by way of taking printouts or photocopies. Lists contain data required for reference during implementation of a QMS Process. A specimen copy is kept with MRP to control approval, issue and changes. This contains the latest Version number. The methodology for numbering the Formats / Lists is as follows: Identification as a Serial No. Within the Key Process Acronym Format/List Key Process F or LS QMS/TM/RM/COM etc. 001, 002, 003, so on eg. F-RM-001 is a Format no. 1 in Resource Management Key Process.

Quality Manual
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New formats introduced after 01-01-05 are identified with no. as per above system. Formats that are in use, before 01-01-05 do not necessarily have Format #, but, a specimen copy of the latest Format is kept with MRP as required. Raising the version number numerically (e.g. 1.1, 1.2 and so on) by following document change procedure makes revisions to the Sub-processes and forms. The above 3 levels of documents are supported by Product documents such as engineering drawings, published standards, Quality Plans, customer drawings, customer specifications, raw material specifications etc.

4.2.2 Quality Manual This quality manual details the scope of the quality management system in QM section 3.2 and the documented procedures are referenced at relevant places/ end of each section. The Annexure A states organization structure and Annexure B & C describe the interaction between different key processes of the quality management system and their sequence and interaction with references to the Process Owners and key resources required.

4.2.3 Control of documents Following are the various types of documents and data:
Prepared by
MRP DH / SH DH / SH DH (QA) -DH (COM) DH

Document/Data
Quality Manual (QM) Sub-Process Manual (SP) All Formats and Lists Product Documents like Quality Plans, Specifications, drawings, Process Flow Charts, Operation sheets, etc. National/International standards/Statutory & Regulatory Laws Purchasing Computer data (List of floppies/CDs)

Reviewed & Approved by

MD GM DH/MRP GM -GM MRP

Issued by
MRP MRP MRP DH (QA) MRP SH (COM) MRP

The adequacy of the documents to be issued is first ensured and approved by authorized persons as given above.
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A master list, identifying latest revision status of each document within it, is prepared and approved by the authorities given above to prevent the use of obsolete / invalid documents and data. It is ensured that the latest issue of documents is available at the locations where Quality operations concerning them are performed and that the documents are maintained to ensure legibility and retrievability. External origin documents like National / International / Customer standards are controlled by Lists identifying Version no / Date. Changes in documents and data are reviewed by the same functions/ authorities, which performed the original review and approval. The various sources for initiating document changes are: Document Change Request Note (DCRN) NCRs raised in Internal / External audits. Customers requirements

Obsolete documents are removed promptly by copyholder. Master Copy is kept with Issuing authority with Obsolete Copy stamp, as required, for reference purpose. All controlled copyholders destroy earlier versions / revisions after receipt of latest version / revision. Amendments and changes / revisions in internal documents are made as soon as received from the customer / National / International standards bodies. The nature of changes is indicated on the Revision Record sheet. Where data is stored in computers such as QMS documents, drawings etc., the PC is password protected and a virus control system is operative. A backup is taken on CDs/ floppies, whenever a revision is made in the data. National/ International Standards A master list of National / International standards is maintained to ensure that pertinent issue of latest standard is available. The list is updated through Book Supply Bureau or other relevant sources, every 03 years for International standards and by referring latest BIS handbook every 02 years for National standards. Books, manuals are updated by writing letters to concerned authorities every 2 years. The obsolete standards, manuals, books are destroyed after latest issue is procured or kept with stamp Obsolete Copy on the first and last page.

Ref: SP-QMS-002...Document and Data Control

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4.2.4 Control of Records Records are maintained to demonstrate conformance to specified requirements and effective operation of QMS. A list giving details of identification, collection, indexing, access, filing, storage, retention and Depose of quality records is maintained. A label indicating above details is put on files / registers etc. containing quality records. Where agreed contractually, quality records are made available for evaluation to the customer or his representative for an agreed period. Records when stored on computers are suitably identified and maintained for easy retrievability. External agency records (eg. - Certifying Bodies, Suppliers) are also controlled, as above.

Ref:

SP-QMS-003Control of Records

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5
5.1

MANAGEMENT RESPONSIBILITY
Management commitment

Top management of the organization provides evidence of its commitment to the development and implementation of the QMS and continually improving its effectiveness by:

Communicating to the organization the importance of meeting customer and statutory / regulatory requirements during various training programs. Establishing the quality policy (see QM section 5.3) Ensuring that quality objectives are established (see QM section 5.4.1) Conducting management reviews (see QM section 5.6) Ensuring the availability of the resources (see QM section 6)

Ref:

SP-COM-001Complying with Statutory & Regulatory Requirements

5.2

Customer Focus

Top management of the organization ensures that customer requirements are determined and are met with the aim of enhancing customer satisfaction by:
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Laying down criteria for determining customer requirements and Conducting pre and post contract reviews with the help of these determined criteria Conducting customer satisfaction surveys Formal and Informal feedback received from customers e.g. customer complaints Meeting customers delivery schedules. QM sec. 7.2, 8.2.1, 8.5.2 SP-COM-002Determining and Review of Customer Requirements / Schedules

Ref:

5.3

Quality Policy (English)

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We all are committed to manufacture and supply Moulded & Bonded Rubber Components as per the requirements of our customers. We all strive to achieve this by manufacturing the products at Right Time, with Right Specifications and Right Price with optimum rubber consumption and reduced rejection. This policy shall reviewed and revised periodically as per changes and needs of our customers.
1st January 2005

Managing Director Satish Gupta

Communication and Feedback This policy is also translated in local language (Marathi) and displayed at various places in the organization.

This policy is explained to all employees during various training programs conducted. Measurable Quality Objectives derived from the Quality Policy are laid down and they are reviewed in every MRM. This ensures achieving the intent of the Quality policy.

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5.4

Planning

5.4.1 Quality Objectives We, at the organization, adopted the Quality Policy given by General Manager and have translated it into the following Quality Objectives;
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Sr. # 01

Key Process Company Level

Process Owner All

Quality Objectives
To increase productivity

Strategic Indicator
% productivity index per month No. NCRs related to QMS Documents & Records : Control During Audits No. of Adverse feedbacks received from Internal/ External Audits Total (Avg.) % achievement of all Quality Objectives No. of pending points in MRM

02 03 04 05

QMS QMS

MRP MRP

To effectively establish & maintain QMS To increase awareness of QMS To increase achievement % of Quality Objectives. To increase effectiveness of MRM

TM TM

GM GM

06 07 08 09

RM RM RM RM

ADM ADM ADM ADM

To enhance training activities To establish tobacco free zone culture within organization To establish dust-free environment at Mixing Mill To increase use of computers for Office Administration

No. of training hours per employee per month No. of NC instances per month

No. of new applications introduced

COM COM PR PR MAI MAI

Sr. #

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Managing Director Satish Gupta 1st January 2005 Strategic Indicators for monitoring and measurement of each QO are defined and targets for continual improvement are set (Refer Format: LS-TM-002) at the beginning of every financial year. These strategies are reviewed for achievements in every MRM. Ref: SP-TM-001Monitoring achievement of Quality Objectives

5.4.2 Quality management system planning Cross-reference of documents is noted in all levels (QM / SPM / Formats) of QMS documentation to ensure that the integrity of QMS is maintained when changes to QMS are planned and implemented. Strategic Plans for QO are devised for achievements.

5.5

RESPONSIBILITY, AUTHORITY AND COMMUNICATION

Authority
Decisive. To review. To change Quality Policy and Quality Objectives and their targets Page 2 of 2

5.5.1 Responsibility & Authority Cl. # Responsibility Managing Director (MD)/ General Manager (GM)
Show, provide and set commitment towards Quality Management System. 5.2 Ensuring and maintaining customer focus. 5.3, Finalize Quality Policy and measurable Quality Objectives. QM sec. 5.4 Ver 1.0

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5.4 5.5 5.5 5.6

6.1, 6.3

Define responsibility & Authority. Appoint M.R. Review Quality System through Management Review along with MRP. Provide resources and Infrastructure. To provide suitable Work environment & Infrastructure

To change responsibility & Authority To change M.R. To change Quality Management System To authorize, purchase and resources and Infrastructure. Decide / Approve resources provide

6.3 6.4

Management Representative ( MRP) 4.1 Study key processes and their interactions. 4.2 Define structure of Quality Systems. 4.2.3 4.2.4 5.5.2 5.5.2 5.5.3 5.6 7.2 8.2.2 8.4 8.5.1
8.5.2 8.5.3

To determine Change structure of Quality systems Verify & issue all system documents Verify all quality records To plan promotion and monitor. Recommend decision Establish methods / environment Comm. Preparation of minutes of meeting Procure / Comply with / Train Finalize Internal Quality Audit schedule To take corrective actions Recommendations for Improvement and Review / Monitoring of CI Projects Finalize Corrective / Preventive actions Negotiation Establish Comm. Channels / Decisive of

Document & Data Control of system documents. Control of Quality records. Ensure awareness of QMS and customer requirements throughout the organization. Liaison with Certifying Body. Establish Internal Communication Channels between various functions. Organize Management Reviews. To prepare and maintain statutory and regulatory documents. Plan & Implement Internal Quality audits Identify and install Statistical Techniques Ensure along with DH, Continual Improvement in QMS, through CI Projects and others. Corrective & Preventive Actions (QMS-related) Negotiate Sales contracts with the customers and ensure timely deliveries Establishing Customer Communication Channels

DH (Commercial) 7.2 7.2

Cl. #

Responsibility
Validation of Orders / Order Amendments Review of contracts for adequacy wrt quotations & orders and discrepancy with customer Development of supplier. Evaluation and selection of suppliers. Maintain list of Approved suppliers. Purchases of raw materials/ products.
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Authority
Decisive To resolve before execution of order. Review & Approval Provide help / resources. To approve/reject suppliers. To select a supplier. To raise Purchase Orders planning.
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8.3 8.4 d 7.5.4 7.5.4 7.5.5 7.5.5 7.5.5

Disposing non-conforming products (Purchased Products) Maintain records of Supplier rating. Control of customer property items. Ensure customer property items are stored, used and identified properly to the extent of their use. Overall responsibility of Incoming, Inprocess and Finished Goods Stores function. Delivery of finished products. Overall responsibility for packaging functions.

To decide on method of Depose. To delete a supplier. To decide method to safeguard. To report any loss or damage To decide on storage methods Decisive Decisive To decide To verify To verify and monitor during process. To decide To verify To verify and monitor during process. To decide To verify To verify and monitor during process.

SH (Commercial)-Metal parts Procurement & Incoming inspection of metal 7.4 parts for monthly production Ensure the stock as per minimum inventory 7.5.5 level 4.2.4 Maintain all records related product realization. SH (Commercial)-Raw material Weighing of material & distribution to the 7.4 relevant departments Maintain the stock register for all types of raw 7.5.5 materials 4.2.4 Maintain all records related product realization. SH (Commercial)-Finished goods Ensure packing of finished material & dispatch 7.4 Final inspection of finished material & identify 7.5.5 type of rejection as mould rej., finishing rej., finishing repair, etc 4.2.4 Maintain all records related product realization.

DH (Production) Planning of Product realization. 7.1 7.5.1

Cl. # Overall Process Owner for Production and Delivery activities.

Decide/Change Planning of Project. Decisive

Responsibility
Overall supervision of production operators to monitor progress of production. Provide Inspection/Test status Validation of special processes. Process Control. In-process Inspection & Testing. Dispose non-conforming products at inprocess Corrective/Preventive actions on nonconforming products at in-process stage. Resolving customer complaint and Corrective /
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Authority
Supervise To decide methods at in-process stage. Decide criteria/method. Finalize Process specs. To decide manufacturing method To decide acceptance/ rejection To decide on method of Depose To finalize corrective/preventive actions To co-ordinate / decide on corrective
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7.5.1 7.5.1 7.5.2 8.2.3 8.2.4 8.3 8.5.2 8.5.3 8.5.3

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preventive actions on customer complaints / Feedback

action with DH (QAD)

SH (Production) - Moulding / Mixing / Phospheting / Bonding Plan the production & prepare batches as per To verify and monitor the batches. 7.5.1 mixing / moulding formula 4.2.4 Maintain all records related product realization. To verify and monitor during process. Monitor product quality and process To stop the process if necessary, in case 7.5.2 parameters are within acceptable limits of any non-conformity. always. 7.5.2 Conduct process validation and its testing. To verify and display results. Ensure customer property items are stored, 7.5.4 used and identified properly to the extent of -their use. Ensure proper handling & maintenance of To decide methodology 7.5.5 Dies Ensure calibration and test status of -7.6 instruments, meters, and gauges in use. To suggest any improvement. 8.2.3 Monitor process. To communicate and co-ordinate with SH Ensure NC products are disposed accordingly. 8.3 (QA) 8.5.2 Implement CA/PA taken for product realization To monitor and report effectiveness. 8.5.3 due to DCRN, audit NCs, customer complaint.

SH (Maintenance) 7.5.1 7.5.1 7.5.1 7.5.1

Overall supervision of breakdown maintenance. Planning & implementation of preventive maintenance. Repairing & maintenance of moulds Procure spares, tools, raw material hardware, etc Authorize replacement of spares. To decide on schedule of preventive maintenance To decide schedules To maintain the stock

Responsibility DH (Quality Assurance)

Cl. #

Authority
Verify & issue all Product documents To decide. Finalize identification/ traceability To discard / remove unfit instrument from use. Overall Process Owner for calibration activities To send instruments for calibration as per plan and repair if required. To decide on method
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4.2.3 7.1 7.5.3 7.6 7.6 7.6 8.2.2

Document / Data Control of Product documents. Prepare product documents such as method to be used, process flow diagram, quality plan and inspection & test status. Provide methodology of identification & Traceability requirements. Ensure calibration and test status of instruments, meters, and gauges in use. Control of Inspection, measuring and test equipment. Maintain history of measuring devices being used for product realization. Ensure finishing of the products, Inspection of products as per Quality plans
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8.2.2 8.2.2 7.5.5 8.2.4 8.3 8.3 8.4 8.5.2 8.5.3 8.2.1 8.5.3 7.5.2 7.5.2 7.5.4 7.6 8.2.3 8.5.2 8.5.3
Cl. #

Arrange manpower & material as required To decide Ensure daily dispatch of material as required by customer, Inform the weight of material to To decide on method customer before dispatch. Ensure packing of the products after washing To decide on method & visual inspection Record and maintain evidence of conformity To monitor and stop process in case of with acceptance criteria. any non-conformity. Dispose non-conforming products at final, inTo decide on method of Depose process and receiving stage. Ensure non-conforming products are disposed To decide. accordingly. Collect any analysis data. To use method. Corrective/Preventive action on nonTo finalize corrective/preventive actions conforming products at every stage. Conducting customer satisfaction survey. Decide methodology / Ensure CA/PA. Resolving customer complaint and To decide on corrective action. Corrective / preventive action on customer complaints / Feedback. Monitor product quality and process To stop the process if necessary, in case parameters are within acceptable limits of any non-conformity. always. Conduct process validation and its testing. To verify and display results. Ensure customer property items are stored, used and identified properly to the extent of -their use. Ensure calibration and test status of -instruments, meters, and gauges in use. Monitor process. To suggest any improvement. Implement CA/PA taken for product realization To monitor and report effectiveness. due to DCRN, audit NCs, customer complaint.

Responsibility
Ensure NC products are disposed accordingly.

Authority
To communicate and co-ordinate with SH (QA) To verify and monitor during process. To suggest. To discard / remove unfit instrument from use. To deny unfit instrument. To send instruments for calibration as per plan and repair if required. To stop process if necessary in case of any non-compliance to quality requirement. To monitor and stop process in case of any non-conformity. To decide.
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8.3

Job Inspectors Maintain all records related to product 4.2.4 document and product confirmation. Prepare product document. 7.1 Ensure calibration and test status of 7.6 instruments, meters, and gauges in use.

7.6 7.6 8.2.3 8.2.4 8.3

Use calibrated instrument for inspection Maintain history of measuring devices being used for product realization. Monitor and measure quality parameters at receiving, in-process, final stage. Record and maintain evidence of conformity with acceptance criteria. Ensure non-conforming products are disposed
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accordingly.

8.4 8.5.2 8.5.3 8.2.3 7.5.3 6.2 6.2 6.2 6.4 6.4
Cl. #

Collect data from various sources to analyze. Implement CA/PA taken for product realization due to DCRN, audit NCs, customer complaint. Inprocess inspection of all the batches as per quality plan & maintain the record Provide identification & tracebility as decided. To identify training needs and implement training programs. Verify training. Prepare training calendar & arrange training Conduct housekeeping audits. Verify contents of First Aid box.

To use method. To monitor and report effectiveness.

Lab Assistant
Decide priority To implement

DH(Administration)
Decide on training requirements Decide on verification implementation To liaison with faculties Seek improvements To fill appropriate quantity. method &

DH(Finishing) Responsibility
To ensure finishing of material Evaluation & selection of local Suppliers Procurement of material from local suppliers, maintain stock & supplier payments, etc.

Authority
To verify Decide on verification implementation To decide method &

8.2.4 7.4 7.4

Cl. #

Responsibility
To carry out jobs as per instructions from Department/Section Heads To abide with safety practices and documented procedures To carry out inspection and testing as per Quality Plan and maintain relevant records To control non-conforming products as per instructions from section heads --

Authority

Operator 7.5.1 7.5.1 8.2.3 8.3

To stop production in case of nonconforming produce. --

The responsibilities and authorities for specific activities are covered in level 2documentation i. e. Sub-processes Manual.

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5.5.2 Management representative Mr. D. R. Prabhu in addition to his present responsibilities as GM is appointed as the Management Representative of the company. He is: Responsible for ensuring that the Quality management system is established, implemented and maintained in accordance with International Standards ISO 9001: 2000 Responsible for reporting on the performance of the quality management system to the management for review as a basis for improvement. Ensuring the promotion of awareness of customer requirements throughout the organization. Liaison with certifying body for all quality matters.

He has the necessary authority to carry out the above activities and for the above activities he is directly reporting to the Managing Director

Quality Manual
ISO 9001: 2000

Managing Director 1st January 2005 Satish Gupta

5.5.3 Internal communication Channels of internal communication regarding effectiveness of quality management system and its information interchange are established between the top management and different related departments/ functions within QMS processes. Ref: LS-TM-003Internal Communication Channels

5.6

MANAGEMENT REVIEW

Managing Director reviews the continuing suitability and effectiveness of the QMS in Management Review meeting held once in two months. Review input for the Management Review meeting is: Review of previous minutes of meeting. Review of quality policy and objectives. Corrective action on customer complaints/ feedback/ satisfaction surveys. Corrective actions on non-conformities raised during internal audits. Process performance and product conformity. NC products and breakdown data. Deviation given and / concession availed. Review of resources. Review of training needs. Review of changes in QMS Recommendations for improvement.
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QM sec. 5.5.2 & 5.5.3

Quality Manual
ISO 9001: 2000

MRP arranges Management Review meeting by issuing a circular/ verbal communication. This meeting is presided over by the Managing Director and all dept. and section heads attend the meeting. MRP prepares minutes of meeting. Retention period for minutes of meeting is 3 years The review output is recorded at the conclusion of every meeting, which includes decisions & actions related to: Improvement of the effectiveness of the QMS and its processes Improvement of product related to customer requirements Resource needs

Ref:

SP-TM-002...Management Review

6
6.1

RESOURCE MANAGEMENT
PROVISION OF RESOURCES

Our organization is committed to maintain and improve the quality of products / services to meet customer satisfaction by delivering what is promised, determined & ensured availability of the resources needed: To implement and maintain the QMS and continually improve its effectiveness To enhance customer satisfaction by meeting customer requirements

The company has necessary processes developed and has required raw materials and components to provide products of various specifications. Availability of any additional resource requirements is reviewed periodically in Management Review meeting to ensure customer satisfaction through continually upgrading the capability to the needs of the customer. Ref: (See QM section 6.2, 6.3, 6.4)

6.2

COMPETENCE, AWARENESS AND TRAINING

Competency requirement for different levels/ functions affecting quality is laid out and it is ensured that all personnel satisfy these requirements.
QM sec. 5.6 Ver 1.0 Page 1 of 1

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ISO 9001: 2000

Training is imparted to ensure that all personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives. Appropriate sub-processes are written with details of the method of identification of training needs, planning training activity and implementation of training programmes and verification of the effectiveness of training imparted. Records of training activities are maintained. Ref: SP-RM-001Determining Competency and Providing Training

6.3

INFRASTRUCTURE

To achieve customer satisfaction and conformity to product requirements, the organization has employed a team of around 50 employees. All employees are given periodical training depending upon the training needs identified by the respective departmental heads. The various areas of training consist of technical training as well as other aspects like quality awareness, communication skills, attitudinal training etc. We also have qualified internal auditors for auditing our Quality system trained by a registered lead auditor. Following are the details of infrastructure: Workspace of approx 25000 (Ft) The organization is well equipped with office utilities such as: Computers, communication equipment likes telephones, fax, e-mail facility, LAN, Intercom, filing racks etc.

The organization has adequate machinery & equipment like: Mixing Mill, Vacuum Presses(250T), Hydraulic Presses(75 T 200T), Phospheting plant, shot blasting( Lathe, Milling Machine, Drilling machine), Tool room, Etc. The organization also has adequate measuring instruments like: Vernier calipers, Micrometers, Hardness Testers ETM, Load Testing machine, Height Gauge, Weighing scales.

6.4

WORK ENVIRONMENT
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QM sec. 6.1 & 6.2

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ISO 9001: 2000

The organization ensures a healthy working environment to achieve product conformity to customer and regulatory requirements and to promote continual improvement. Regular housekeeping audits are conducted at prescribed intervals to ensure the cleanliness of the workspace and equipment. Suitable protective methods such as hand gloves, masks, and goggle are provided for safety during implementation of various activities. Uniforms in cotton fabric are also provided for safe working to operators and staff. Fire extinguishers are provided and maintained at all appropriate locations and training imparted on awareness of their importance and use. First-aid box is also provided and employees trained in their use. Regulatory requirements, e. g. water effluent control are abided with and a certificate of compliance is maintained. Ref: SP-RM-002Maintaining suitable working environment

7
7.1

PRODUCT REALIZATION
PLANNING OF PRODUCT REALIZATION

For our existing plant capability, the planning was already done in the past. The result of this planning is the present established QMS. All the details of planning have been taken care, including preparation of Quality Plans and identification of resource requirements. For established plant capability, customer requirements are reviewed during enquiry/ order review processes, as outlined in QM section 7.2 and the relevant documented subprocesses are abided. Whenever any new product / process, that exceeds present plant capability, in terms of type, quality i.e. tolerances etc., quantity, is encountered, customer requirements are reviewed with respect to provision and planning of : Additional equipment; Establishing new manufacturing processes; Provision of additional resources; Compliance to skill requirements; Establishing Monitoring and Measurement processes; Any Other requirements, as needed.

These are identified and planned, so as to fulfill these specifications.

QM sec. 6.3 & 6.4 Ver 1.0 Page 1 of 1

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Ref:

SP-PR-001... Planning of product realization

7.2

CUSTOMER RELATED PROCESSES

Contract Review is conducted with the customer for determination of requirements on defined criteria / elements and for Product requirements (including Statutory and Regulatory) are laid down in a form of Enquiry / Order review Checklists, to ensure that requirements are adequately understood and translated. Enquiry/ Order/ Order Amendment reviews are conducted using this determined criterion. Aspects like product, price, delivery, commercial terms, are reviewed with respect to the quotation. Contract review also considers any regulatory requirements, as applicable to the place of use of the product. It is ensured that capability exists to comply with these requirements. All ambiguities and doubts are resolved with the customer before the acceptance of the order/ order amendment. It is ensured that all verbal requirements from the customer are agreed prior to the execution of the order and are recorded. Contact is maintained with the customer to sort out differences regarding drawings or any specifications, which are found incomplete, to fulfill customer requirements. Amendments to the orders are recorded and passed on in writing to the persons responsible for the execution of these amendments. Channels of communication and interfaces with the customer in relation with product information, enquiries, contracts, amendments and customer feedback are established. Quality records of contract review and related activities are maintained. Product/ Company data if uploaded on Web site is reviewed and approved for adequacy.
QM sec. 7.1 Ver 1.0 Page 1 of 1

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ISO 9001: 2000

At present open POs are received from the major customer G.B.Rubber & monthly production plan is prepared & reviewed for Quantity, Product Name / No., availability of latest drawing, Modification No.,etc. DH (COM) receives amendments in quantity or product verbally or by fax from customer and monthly production plan is reviewed & revised as required. Discrepancies if any are resolved by DH (COM) verbally and same are marked on production plan. Ref: SP-COM-001Complying with Statutory and Regulatory requirements SP-COM-002Determining and Review of Customers requirements/ schedules

7.3

DESIGN AND DEVELOPMENT

The organization operates as per the specifications given by its customers. Therefore, the scope of QMS does not include the Quality System requirements for Design and development. Hence, this clause is not applicable. Ref: QM section 3.2

QM sec. 7.2

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7.4

PURCHASING

Purchasing Key Process includes the following activities for raw material / items, which go in our product. 7.4.1 PURCHASING PROCESS Suppliers are evaluated to assess their capability to meet product requirements and selected on the basis of the capability to meet requirements. At present our customer has approved suppliers for RM, branded items,etc. The selected suppliers are included in the List of approved suppliers, which includes suppliers supplying services like calibration, transport, which gives details like items supplied, type and extent of control exercised. Supplier rating of approved supplier is monitored and record is maintained. 7.4.2 PURCHASING INFORMATION GM reviews the purchase requirements every month and sends purchase requisition to G. B. Rubber Products Purchase requisitions contain accurate data about product description, type, class, grade, wherever applicable. Reference wherever required to applicable issue of specifications, drawings, process requirements, inspection procedures is given in the Purchase requisitions. Purchase requisitions are reviewed and approved before release. After the receipt of material, It is inspected and P.O. register is updated. FOR CONSUMABLE ITEMS, Purchase orders are released directly after reviewed and approved. 7.4.3 VERIFICATION OF PURCHASED PRODUCTS If need arises we carry out verification at suppliers premises and supplier makes necessary arrangements for verification. This is done to educate supplier, but receiving inspection also ensures that the product is as per our Quality Plan. Our inspectors/purchasers do visit suppliers place for follow-up activities to monitor progress. Our customers do not verify raw material/product at suppliers place. However, if any customer specifies this requirement, it is discussed at contract review stage and mutually
QM sec. 7.3 Ver 1.0 Page 1 of 1

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ISO 9001: 2000

acceptable solution is found and recorded in the purchase order. Verification at suppliers premises and method of product release is specified in the purchasing documents. Ref: SP-COM-003Evaluation and Selection of suppliers SP-COM-004Release and Amendment of Purchase Orders SP-COM-006Outsourcing of material for processing

7.5

PRODUCTION & SERVICE PROVISION

7.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION Documented Sub-process is available for production planning. Documented sub-processes are available for operations involving production activity and are available at pertinent places. Suitable machines, equipment are used for production. The process parameters, which are critical, are recorded and monitored suitably. For products, acceptance standards, which can be well defined, are followed. For subjective aspects, reference limit samples are available. Suitable methods of maintenance are laid down and implemented to ensure continuing process capability. Sub-processes for those activities are translated in local language Marathi and controlled copies are displayed at all locations where their absence may adversely affect quality of products processed. Ref: SP-PR-002Production planning SP-PR-003Maintenance of machines SP-COM-009Handling of material / products SP-PR-007 ~ 013Operation of Processes ( Marathi)

7.5.2 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION Processes, the results of which cannot be fully verified by subsequent inspection and testing of the product, are validated at specified interval, on the basis of Man, Machine, Material and Method. Suitable process parameters are monitored and controlled, to ensure that the specified requirements are met. Moulding, Mixing, Phospheting & Bonding are such type of processes hence it has been laid down and records of validation are maintained.

QM sec. 7.4

Ver 1.0

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ISO 9001: 2000

Ref:

SP-PR-006. Validation of manufacturing processes

7.5.3 IDENTIFICATION AND TRACEABILITY The methodology for identifying the product by suitable name and means at receiving, in process and final stage is given in Sub-process. Traceability is presently not a specified requirement of our product. Although, limited traceability up to Final Inspection, is maintained, for analysis of non-conformities. The final inspection report is endorsed by putting sign and date on product in color. In case of any customer complaint or feedback or query, the particular product / batch can be traced back with the help of date for analysis and corrective actions. The status of a product is maintained throughout the production. Using designated areas, bins, and trays etc., which give details about inspection and test status of incoming raw material, in-process material and products at final stage, indicates the monitoring and measurement status.

Ref:

SP-PR-004Identification and Traceability

7.5.4 CUSTOMER PROPERTY Requirement with respect to customer-property is reviewed at contract review stage. Whenever customer may wish to provide his property for incorporation into the supplies, it would be ensured that receipt inspection, handling and storage of items are treated in the same way as the purchased parts received from our supplier. Relevant records for customer-supplied property are maintained. Any loss, damage or unsuitability of customer property is recorded and reported to the customer. Ref: SP-PR-005Control of customer property

QM sec. sec. 7.5.3 7.5.1 & 7.5.4 7.5.2 QM

Ver 1.0 1.0 Ver

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ISO 9001: 2000

7.5.5 PRESERVATION OF PRODUCT Suitable methods of handling throughout production and delivery are used and documented in sub-process. Designated storage areas are used to store raw materials to prevent damage/ deterioration. Appropriate methods of receipt and issues from such areas are implemented. First-In-FirstOut (FIFO) system is adopted for issue/ dispatch of material/ products from Stores. The condition of product in stock is periodically checked to detect damage/ deterioration due to the shelf life/ storage. Care is taken to ensure that packaging is appropriate and shall not cause damage to the product during transit. Suitable Sub-Process for dispatch is available and implemented. Preservation of the product prior to final delivery is ensured.

Ref:

SP-COM-007. Receipt / Issue of material from Stores SP-COM-008. Control and Storage of material in store SP-COM-009. Handling of material / products SP-COM-010. Packing and dispatch of finished products

Quality Manual
ISO 9001: 2000

7.6

CONTROL OF MONITORING & MEASURING DEVICES

Sub-processes for selection of measuring instruments considers requirements of capability of measuring and test equipment to give accurate and precise measurements so that uncertainty regarding measurements is eliminated. A list of instruments / equipment, which affects the product/process quality, is made and taken up for calibration. Sticker giving instrument/equipment number, as indicating type/Issue type identifies other instruments/equipment. The equipment brought under calibration procedure are calibrated as per frequency decided, against certified equipment with a known valid relationship to national /international standards and are identified to indicate valid state of calibration and due date of next calibration. Records of calibration of these equipments are maintained. Equipments are calibrated by external agency, the supplier is evaluated, selected and his performance is monitored as per section 7.4 of this manual and its relevant procedures are abided. Sub-process is documented to give details about the steps to be taken on product, when equipment is found to be out of calibration. Suitable environmental conditions are maintained for calibration, and are detailed in Subprocesses. A documented Sub-process gives details about care to be taken during handling, storage, and preservation of measuring equipment. Concerned employees are trained to ensure accurate and safe handling & operation of equipment, so as to prevent them from adjustments, which would invalidate the calibration settings. Test hardware such as Go/No-go gauges, jigs/fixtures wherever available are verified at defined intervals and relevant records are maintained. Technical data pertaining to the inspection, measuring and test equipment is made available to the customer for verification that the equipment is functionally adequate, if contractually agreed.

Ref:

SP-MAI-013Control of monitoring and measuring devices

QM sec. 7.5.5 QM sec. 7.6

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8
8.1

MEASUREMENT, ANALYSIS & IMPROVEMENT

GENERAL

Our Organization has planned and implemented monitoring, measurement, analysis and improvement processes needed: To demonstrate conformity of the product (Refer QM section 8.2.3 and 8.2.4) To ensure conformity of the quality management system (Refer QM section 8.2.2) To continually improve the effectiveness of the QMS (Refer QM section 8.5) Applicable methods, including statistical technique & their extent of use is determined (refer QM section 8.4)

8.2

MONITORING & MEASUREMENT

8.2.1 CUSTOMER SATISFACTION Customer satisfaction survey is carried out at prescribed intervals to gauge customer perception with regard to fulfillment of product conformity, delivery, pricing requirements. The results of this survey are used as one of the measurements of the performance of QMS. A gap analysis is done and corrective and preventive actions are initiated, implemented and monitored to enhance customer satisfaction. This information is also an integral part of the management review. The methodology for obtaining and using this information is detailed in a sub-process.

Ref:

SP-MAI-010Conducting Customer satisfaction survey

8.2.2 INTERNAL AUDIT Internal audit is conducted to verify whether quality objectives and related results comply
QM sec. 8.1 & 8.2.1 Ver 1.0 Page 1 of 1

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ISO 9001: 2000

with planned arrangements and to determine effectiveness of QMS. Internal audits are scheduled once in two months to cover all areas of operations. Additional audit of an area is conducted, if required, depending upon the status. An audit plan is prepared to give details about audit schedule. Trained auditors independent of activities in the audited areas are chosen. It is ensured that the Internal Quality Auditors meet the qualification criteria stipulated in sub-processes for internal quality audit and training. Records of these are maintained. The audit schedule gives relevant clauses of the standard which are applicable to the department and auditor uses Back-up sheet to record the audit activities. By reviewing the back-up sheet, MRP ensures comprehensiveness of the audit covering all requirements of ISO 9001:2000 standards. Results of the audit are reported on non-conformity report forms and are brought to the notice of the auditee department. Auditee gives the details of the proposed depose and corrective action with target date of completion. MRP reviews target date of completion for timeliness. Proposed corrective actions are verified for completion in the next audit. A summary of audit report forms a part of the agenda of Management Review.

Ref:

SP-MAI-001Internal Quality Audits

8.2.3 MONITORING AND MEASUREMENT OF PROCESSES Various sub-processes are laid out for all QMS processes, including business processes as well as product realization processes, to detail suitable methods for monitoring and measuring the performance of the processes.
QM sec. 8.2.2 Ver 1.0 Page 1 of 1

Quality Manual
ISO 9001: 2000

Correction and corrective action are taken to ensure conformity of product as per QM section 8.5 Ref: SP-MAI-003In process Inspection

8.2.4 MONITORING AND MEASUREMENT OF PRODUCT Receiving inspection & testing of all incoming raw materials is done as per Quality Plan. In-process inspection and in-process parameters verification is carried out from time to time during various product realization processes to ensure that respective specifications are met as per Quality Plan. The quality records of incoming inspections are taken into consideration while doing final inspection of the products. Final inspection is done as per relevant Quality Plan and non-conformance observed are corrected before its despatch to the customer. Help is extended to customers representative for customer inspection, whenever agreed in the contract review. No product is dispatched until all the activities as specified in the Quality plan have been satisfactorily completed and the associated data and documentation are available and authorized. Monitoring and Measurement records are properly maintained and their retention period and mode of disposal is mentioned. The person authorizing release of product is indicated on the records. Ref: SP-MAI-002Receiving Inspection SP-MAI-003In process Inspection SP-MAI-004Final Inspection

8.3

CONTROL OF NON-CONFORMING PRODUCT

Any non-conformity in product whether due to internal failure or complaint by the customer is identified and recorded. The cause of non-conformity is investigated by systematic analysis and one of the following disposal methods is used:

QM sec. 8.2.3 & 8.2.4

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Rework to meet specified requirement. Acceptance with or without repairs by concession from Customers / Department Head. Send to the supplier for replenishing. Re-grading for another application. Reject / scrap.

Records of depose are maintained. Repaired /reworked products are re-inspected in accordance with quality plans. In cases where, customer concession is obtained it is recorded and approval of customers representative is obtained on this record. Authority for approving deviations is defined. Reworked and repaired products are reinspected as per relevant Quality Plans. When nonconforming product is detected after delivery or use has started, our organization takes action appropriate to the effects, or potential effects, of the nonconformity.

Ref:

SP-MAI-005Control of non-conforming purchased products SP-MAI-006Control of non-conforming products during product realization

8.4

ANALYSIS OF DATA

Data collected is reviewed and statistical techniques are identified for establishing, controlling, and verifying process capability, product characteristics and opportunities for continual improvement as well as effectiveness of the QMS. As soon as suitable technique is identified it is used in the relevant areas.
QM sec. 8.3 Ver 1.0 Page 1 of 1

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At present, for analysis of non-conformity, cause & effect diagram and why-why analysis are used. This is done after getting information from relevant sources and group discussions. Appropriate action is finalized when root cause(s) of the defect are known or could be traced to one of the following: Change in manufacturing process Change in inspection procedure Any other reason

The corrective actions taken are monitored to ensure their effectiveness. Also, sampling technique is employed for monitoring and measurement of product. Charts and graphs are used for analysis; presentation and monitoring of effectiveness for internal audit results, quality objectives, customer satisfaction, equipment performance, supplier performance, and training. The methodology of implementation of techniques identified with respect to relevant data is detailed in a sub-process. Records of the analysis are maintained.

Ref:

SP-MAI-007Analysis of Data SP-COM-005Supplier Rating

8.5

IMPROVEMENT

8.5.1 CONTINUAL IMPROVEMENT The Organization continually improves the effectiveness of the quality management system by: Measurable quality objectives derived from the quality policy statements are laid out and continual improvement targets are set and monitored for their achievement during the management reviews.
QM sec. 8.4 Ver 1.0 Page 1 of 1

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ISO 9001: 2000

Key business and product realization processes are identified and quality objectives are laid out with measurable continual improvement targets. The achievements and needed actions are reviewed during the management reviews by the top management. Continual Improvements projects are identified & taken up for enhancing customer satisfaction / organizational needs.

Ref:

QM section 5.4 SP-MAI-012... Continual Improvements.

8.5.2 CORRECTIVE ACTION Corrective actions for non-conformities at receiving stage for raw materials received from supplier, processed parts are initiated and communicated to the supplier. The effectiveness of the corrective actions taken by the supplier is monitored for the subsequent lots received from the supplier. Non-conformities regarding customer complaints, product, process, are analyzed & investigated to find root causes of non-conformity. Records of the results of these analyses and investigations are maintained. The corrective actions are taken, recorded & monitored to prevent recurrence for the causes.
QM sec. 8.5.1 Ver 1.0 Page 1 of 1

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ISO 9001: 2000

Customer complaints received from the customer are promptly recorded. Suitable depose and corrective action is taken on every customer complaint by effective analysis. MRP deals with non-conformities in systems, as per sub-processes lay down, as referred in QM section 8.2. Records of all remedial actions taken on customer complaints/feedbacks are maintained.

Ref:

SP-MAI-008. CA/PA related to QMS SP-MAI-009. CA/PA related to product realization SP-MAI-011. Handling of Customer complaints

8.5.3 PREVENTIVE ACTION Preventive actions are expedited at every MRM after considering any one of the sources: Records of Management Review Records of preventive/breakdown maintenance Records of non-conformities Process and system non-conformities Training records Customer complaints / feedback / satisfaction surveys.
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QM sec. 8.5.2

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ISO 9001: 2000

Suitable preventive actions are taken through amendments in pertinent documents. The results are monitored to prevent occurrence of potential non-conformities. The effectiveness of the actions taken is reviewed in every Management Review meeting.

Ref:

SP-MAI-008. CA/PA related to QMS SP-MAI-009. CA/PA related to product realization

MANAGING DIRECTOR

ORGANIZATION CHART

GENERAL MANAGER

DH (ADM)

DH (COM)

DH (QAD)

DH (PRD)

DH (FIN)

Management Representative

SH (ADM)

SH (COM)
RMS/MPS/FGS

QM sec. 8. 5. 3

Ver 1.0

SH (PRD) Moulding, Mixing,Ph ospheting , Bonding

SH (Main) Page 1 of 1

Lab Assistant

Job Inspectors

Operators
/helpers

Quality Manual
ISO 9001: 2000

DH: Department head SH: Section Head

MRP is also GM In absence of an individual Responsibility goes One Level below Authority One Level above

PROCESSES / PROCESS OWNER INTERFACE MATRIX

Quality Management System Activities/ Functions Quality Management System
General requirements Documentation requirements
General Quality manual Control of documents Control of records
QM Annx A

Cl. No.

TM 1 2 2 2 2

MRP 1 1 1 1(QMS) 1

Process Owners COM QA PRD 2 2 2 2 1(PRDT) 2 2 2

Page

ADM 2

4
4.1
4.2
4.2.1 4.2.2 4.2.3 4.2.4 Ver 1.0

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Management Responsibility
Management commitment Customer focus Quality policy Planning
Quality objectives Quality management system planning

5
5.1 5.2 5.3 5.4
5.4.1 5.4.2

1 1 1 1 1 2 1 1 2 1 1 2 1 2 2 2 2 2

2 2 2 2 2 1 2 2 1 2 2 2 2 2 2

2 2

2 2

2 2

2 2

Responsibility, authority communication

Responsibility and authority Management representative Internal communication

&

5.5
5.5.1 5.5.2 5.5.3

Management review

5.6

2 2

2 2

2 2

2 2

Resource Management
Provision of resources Human resources Infrastructure Work environment

6
6.1 6.2 6.3 6.4

2 2 2 1 1 1

2 2 1 2 2

2 2

1 1 2

Product realization
Planning of product realization Customer-related processes
Determination of requirements related to product Review of requirements related to the product Customer communication

7
7.1 7.2
7.2.1 7.2.2 7.2.3

Quality Management System Activities/ Functions

Design and development Purchasing
Purchasing process Purchasing information Verification of purchased product

Cl. No. TM
7.3 7.4
7.4.1 7.4.2 7.4.3

Process Owners MRP COM QA PRD ADM Not Applicable 2 2 2 1 1 2 2 2 2 2

2 1 2 2 1

2 2 1 1 2
Page

2 2

Product and service provision

Control of product and service provision Validation of processes for product and service provision Identification and traceability
QM Annx B

7.5
7.5.1 7.5.2 7.5.3 Ver 1.0

2
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Customer property Preservation of product

7.5.4 7.5.5

1 1 2

2 2 1

2 2 2 2

Control of monitoring and measuring devices

7.6

Measurement, Analysis and Improvement

General Monitoring and measurement
Customer satisfaction Internal audits Monitoring and measurement of processes Monitoring and measurement of product

8
8.1 8.2
8.2.1 8.2.2 8.2.3 8.2.4

1(QMS)

2 2 2

1(PRDT) 1 2 2 1 1 2 2 2 1 1 1(PRDT)

2 2 2 1 2 2 2 2 2 2 2

Control of nonconforming product Analysis of data Improvement

Continual improvement Corrective action QMS Product realization Customer complaints Preventive action

8.3 8.4 8.5

8.5.1 8.5.2

2 2 2 2

2 1 1 1

1 2 2 2 2 2 2

2 2 2 2

8.5.3

1(QMS)

1 : Process Owner 2 : Supports

ABBREVIATIONS
MD GM QM SPM MRP QMS TM COM RM PUR PR MAI PRD QA
QM Annx B

: Managing Director :General Manager : Quality Manual : Sub Process Manual : Management Representative : Quality Management System : Top Management : Commercial : Resource Management : Purchasing : Product Realization : Measurement, Analysis and Improvement : Production : Quality Assurance
Ver 1.0

DH SH OPR SUP INSP ASST F LS CI CA PA CSS IQA MRM

: Department Head : Section Head : Operator : Supervisor : Inspector : Assistant : Formats : List : Continual Improvement : Corrective Action : Preventive Action : Customer Satisfaction Survey : Internal Quality Audit : Management Review Meeting
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STR MNT ADM RMS MPS FPS

: Stores : Maintenance : Administration : Raw Material Stores : Metal Part Stores : Finished Part Stores

QO FIN MB AEPL SPPL MR DIM

: Quality Objective : Finishing : Logistics : Aditya Elastobond Pvt. Ltd. : Satara Polymer Pvt. Ltd. : Maharashtra Rubber : Dimensions

QM Annx D

Ver 1.0

Page

1 of 1