Documentos de Académico
Documentos de Profesional
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Agenda
Agenda
Benchmarking Definition
Benchmarking is the comparison of similar processes across organizations, companies and industries to identify best practices and develop improvement plans and actions
(Score Research)
Benchmark Provider
SEM Measure Catalog (HR Measures)
0100010101 1011001010 1101001010 1010100011 1010100101 1011010101 1001010101
Administration
XML
XML
Measure Builder
Measure definition
Balanced Scorecard
MEASURES are defined from a purely business point of view in SAP SEM using the Measure Builder The definition contains the possible data sources, for example BW queries, that could be used to determine the value of a measure For each measure in a scorecard, VALUES like Actual, Plan, and Benchmark can be used for evaluations For each value, a specific source of data in BW has to be chosen from the possible sources specified in the measure definition
SAP AG 2002, The HR Balanced Scorecard, Dr. Martina Schuh, Page 6
Queries InfoCubes
SAP BW
HR Benchmarks
Extractor
Employee Survey
mySAP HR
HR Database
Customer Measures
Activated from predefined measures Mapped from predefined or provider measures Customer-defined
Personnel Planning
Full Time/Part Time Staff Ratio, Average Length of Service, Average Age of Employees, Net Entry Rate, Turnover Rate, Involuntary Turnover Rate, Voluntary Turnover Rate, HR Separation Ratio
Training
Training Hours per FTE, Training Staffing Factor
Personnel Management
HR Staffing Factor, Payroll Staffing Factor
Time Management
Absence Rate per Employee (Non-Exempt)
Fundamental Advantages
Measure Definitions
Unified definition for all participants - compare apples with apples
Process Analysis
Identify process gaps and weaknesses Optimize processes according to best practices Make improvements in HR management practices measurable
Integration
Completely automated Benchmarking process
Analytical Applications
SAP SEM
Information
Data Warehouse
SAP BW
Transaction
SAP R/3
Agenda
The Balanced Scorecard is a framework to translate an organizations strategy into terms that can be understood, communicated, and acted upon. It is therefore not a Management Control System, but a Strategic Management System.
David P. Norton, SAP White Paper on Balanced Scorecard, 1999
Plan
Balanced Scorecard
KPIs HR Benchmarking
Measure
Turnover Analysis KPIs
Execute
Operational Planning and Simulation Performance Management
SAP AG 2002, The HR Balanced Scorecard, Dr. Martina Schuh, Page 14
Understand the enterprise strategy Derive and implement an HR strategy Ensure that HR activities are in the interest of the whole enterprise Make results measurable Demonstrate the HR contribution to added value
Improve HR positioning
SAP AG 2002, The HR Balanced Scorecard, Dr. Martina Schuh, Page 16
Background
The Corporate Challenge:
The People Barrier Only 25% of managers have incentives linked to strategy
80% of HR organizations lack a strategic planning process by which to align their spending programs with enterprise strategy. Aberdeen .... concludes that 20% or less of HCM effort is spent on strategic activities.
Sources: The Balanced Scorecard Collaborative 1999/2001, Aberdeen Research 2001
SAP AG 2002, The HR Balanced Scorecard, Dr. Martina Schuh, Page 18
What are our core competencies? What market position are we striving for? What products do we want to offer? Identify Critical Success Factors --> Formulation of strategic goals --> Grouping into strategies
--> Assign key figures --> Set target values --> Assign resources --> Name people responsible
Enterprise Strategy
Area Goals
XML
Benchmark Provider
SAP BW
File File
Legacy Legacy
Perspectives
Initiative
Set Set Up Up New New Training Training Program Program Duration Duration Owner Owner Budget Budget
Develop Key Skills
1/1999 1/1999 to to 6/2000 6/2000 Anne Anne Miller Miller $ $ 300 300 000 000
Objective
Traditional administrative functions are no longer the key drivers of HR aplication sales and companies are becoming more and more interested in the strategic nature of HR
Gartner 2002
SAP, with its workforce analytics - though not packaged as a separate offering - goes beyond other vendors in supporting guided root-cause analysis and one-way integration from headcount planning to enterprise budgeting
Meta 2002