Sustainability Review: 2009

Introduction
Both within the company and externally much interest has been shown in learning more about the sustainability initiatives that we as an organisation have been implementing at the local and national level.
This review offers an indication of where we plan to head in the coming months and years. The review provides updates on how we are getting our house in order through national sustainability initiatives including: -- responses from our 2008 Client Sustainability feedback survey -- the outcome of our 2008 Carbon Footprinting exercise -- details on the greening of our head office -- a review of the introduction of a Green Office Matrix and details of the updated version The review also includes profiles of local sustainability initiatives by people on the ground in our offices outlined below. The final section gives some details of the planned next steps that AECOM Ltd as an organisation is planning to implement as part of our long-term objective towards making our operations more sustainable.

Greening our operations: getting our house in order

Update on national sustainability initiatives AECOM Ltd 2008 client sustainability feedback.
AECOM Ltd recently polled its clients to ask about their sustainability priorities and how well AECOM Ltd responds to them. The survey showed clients belief that AECOM Ltd is able to understand and implement sustainability on projects. The following offers a graphical summary of the feedback received.

How well does AECOM Ltd understand your sustainability priorities?

-- Over half of our clients, 57 per cent, believe that we understand their priorities well -- 12 per cent believe that we have an excellent understanding of their sustainability priorities

How well does AECOM Ltd meet your sustainability requirements on projects?
-- Over half of our clients (58 per cent) believe that we meet their requirements well -- 15 per cent believe that we do an excellent job in meeting their sustainability requirements

Excellently Well Just about A little Not at all

12% 57% 24% 6% 0%

Excellently Well Just about A little Not at all

15% 58% 21% 6% 0%

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What are the top sustainability objectives that your company will be addressing over the next two years?
The table opposite shows that such issues as carbon reduction, green buildings and energy management are top objectives for our clients over the next two years.

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E-Notice board

New office wish list

Office waste management

Resource saving technologies

rb on Gr re En ee du c n er gy bu tion ild m in Re an ne ag gs e w W as ab me n le te e t m Tr Su an an ner g a s st ai por gem y na te e bl nt m e pr iss oc ion ur s em e nt W a Th ste EM re ou gh du S c tl ea tion de rs hi p N o Re is e si lie nc Ot e he r*

Edinburgh

Manchester

Birmingham

Exeter

*AECOM are investigating client responses to gain further understanding of this category

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AECOM Ltd carbon footprint: 2008

In 2007 AECOM Ltd completed its first emissions inventory (Sep 2005 Aug 2006) and a second carbon footprint report in 2009 (Sep 2007 Aug 2008).

As part of the move to get our house in order we have been looking at our organisational carbon emissions from our office buildings and from business travel.
The current report will be used internally to inform the carbon management programme. Calculation of emissions may also be used to inform any future work towards the carbon reduction commitment (CRC) and greenhouse gas initiatives which rely on the quantification, monitoring, reporting and verification of greenhouse gas (GHG) emissions and/or removals. AECOM Ltd calculated its carbon footprint for 2008 as 5,954 tonnes of carbon dioxide (tCO2). The total carbon footprint for buildings and business travel have been calculated as 2,939 tonnes (49 per cent) and 3015 tonnes (51 per cent) of carbon dioxide (tCO2) respectively. Our CO2 (kg) emissions by turnover (1) reduced from 0.0310 in 2006 to 0.0298 in 2008.

Transportation

The main points to come out of the 2008 footprinting exercise for transportation: -- Car and rail are the most common mode of travel used -- Car, rail and air are the main source of business travel emissions. The 2008 emission estimates have been derived using recently updated Defra conversion factors which provide higher emission estimates than the 2006 versions** Despite increases in carbon emission factors in 2008 emissions per person were maintained at around 2006 levels even with increased working on international projects and the business requirements associated with a more integrated business approach. It is believed that the extensive use of video and teleconferencing has contributed to this maintenance of 2006 levels.
** See this document for further information - Act on CO2 Calculator: Data, Methodology and Assumptions Paper

Win, win, win!

Approaches that reduce transportation related emissions are good for employees, make good financial sense and are good for the environment AECOM encourages these types of behaviours and will continue to do so.
Key intervention areas: improved data collection
As a matter of priority AECOM should: -- Ensure that +90 per cent of our emissions from electricity and gas are collected for offices owned or occupied by AECOM -- Use AIMS to measure travel related emissions

Comparing the 2006 travel results with those of 2008, there appears to be a shift from car to rail travel. In 2006 car travel accounted for 46 per cent of the total modal share and in 2008 it was 36 per cent. In 2006 rail travel accounted for 28 per cent, rising to 31 per cent by 2008. The number of journeys by air reduced slightly from 3.1 per cent in 2006 to 2.3 per cent in 2008. Journeys by foot and bicycle have increased in 2008. Foot journeys account for 9.1 per cent in 2008 compared with 6.7 per cent in 2006.

Annual emissions by transport mode Rail Taxi Tram Other Air Bus Motorcycle Car 19.0% 2.0% 0.1% 0.9% 16.7% 0.8% 1.1% 58.8%

Underground 0.5%

Buildings

The main point to come out of the 2008 footprinting exercise for buildings is that our energy and CO2 emissions have increased. Much of the reason for this is due to an increase in the Defra carbon factors for calculation of carbon emissions for electricity and gas use. Another factor is the move to larger better quality office spaces and the associated emission increases from these moves.
* More information can be found in our Carbon Footprint Report for 2008

Percentage split of emissions (2008) for the total buildings portfolio Total electricity data 73% Total gas data 27%

...NUMBER OF JOURNEYS BY AIR REDUCED...

...SHIFT FROM CAR TO RAIL TRAVEL...

...JOURNEYS BY FOOT AND BICYCLE HAVE INCREASED...

Greening our head office in St Albans

After months of refurbishing and re-fitting, the long awaited new St Albans office building was completed in January 2009.
Offering improved meeting facilities, a comfortable reception and plenty of break-out space AECOM House has become the principle building in St Albans and therefore the new Head Office address for AECOM Ltd. The approach applied locally to Malborough House can be replicated elsewhere. Before occupying the building a good deal of work by AECOM Ltd employees went into the detailing of environmental/sustainability objectives for the design brief, including:

Car parking We are introducing five parking spaces at Marlborough House which will be made available via a permit system to drivers of low emission vehicles (tax bands A&B) or those who enter into an in house car share agreement. We are currently finalising details for these schemes and will implement as soon as possible. Recycling We have recycling facilities across the campus for many types of waste. Energy monitoring We are currently monitoring energy usage at Marlborough House via an online system. AECOM House will shortly be brought onto the same system. This process is being carried out to further analyse where our energy is being used, with a view to reducing energy usage / costs.

AECOM House
The refurbishment programme for AECOM House included:

Marlborough House
Sustainability features were also included in the refurbishment of Marlborough House:

B Block (refurbishment pending)

The following energy efficient measures have been specified:

-- Landlord base build refurbishment (incorporating the replacement of essential heating plant), together with our own fit-outs which were completed in two phases -- Negotiation with the Landlord to replace the existing VRV air conditioning system with a more efficient chilled beam system. -- Installing a Building Management System to control the operation of the plant -- Installing low energy lighting that incorporates passive infra red controls both internally and externally. -- Improved facilities for staff who cycle (including installing four showers, lockers and changing facilities as well as a covered cycle storage rack for 20 cycles).

-- A Block -- The building plant has been replaced with an air conditioning system per floor which enables greater control, reducing energy costs -- Separate heat recovery units serve each floor again providing greater control. -- The perimeter lighting is daylight controlled -- Lighting is low energy throughout -- Ready for connection to BMS when it is replaced under B Block works -- Heating system control have been upgraded to include Thermostatic Radiator Valves (TRVs) and zoning -- Roof covering replaced with insulated single ply membrane roof to reduce heat losses

-- Replacement of solar window film on south faade to reduce cooling load -- Chilled beams -- Low energy lighting -- PIR control on lighting -- Perimeter lighting on daylight controls -- Improved controls on heating system -- New BMS to control A and B Block and to also link to AECOM House -- Insulation to underside of B Block soffit (Floor 1B is directly above the car park) to reduce heat losses -- Roof covering to be replaced with insulated single ply membrane roof to reduce heat losses -- Energy efficient plant and equipment throughout

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Reduction of water usage and overall energy consumption Increased use of renewable energy Achievement of Excellent for BREEAM for office refurbishment Air leakage specifications

In 2008 AECOM Ltd introduced a simple but effective sustainability assessment tool across its UK and Ireland offices. By ranking good practice and recognising local initiatives under the Energy, Transport, Water, Waste and Social headings, we were able to establish a star rating benchmark score for sustainability covering some 42 different operational aspects.
On the facing page is an example section of the Green Office Matrix. The Matrix allows offices to review and manage their sustainability position internally and also to benchmark against other offices.

We listened to you!
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Feedback led to changes including: The need to clarify some points and provide a how to implementation guide Remove items simply not applicable or controllable Re-vitalise the office travel plans framework Provide framework to report employee engagement in local community events, and relationships between community groups Promote the greater use fair trade products in meeting rooms One star required General

One Green Office co-ordinator appointed for each office or site Regular communication with AECOM Green Office co-ordinators. For Green Office coordinators at larger sites / offices (>80 people) consider having a Green Office Team too Green Office co-ordinators have sufficient time, training and competence to undertake necessary tasks Green Office promotional and behaviour change signs (e.g. waste recycling, energy efficiency) placed around the office EMS co-ordinators collect and supply data for AECOM greenhouse emissions monitoring plan Regular reporting and awareness at staff meetings (at least twice per year) of green office performance (Energy, waste, transport, initiatives etc.) Lights turned off outside of occupancy (not security, safety lighting) One star optional No action Annual employee competition on Earth Day Some action Fully implemented Not possible Not applicable

100 100 100 100 100 100 100

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Example section of Green Office Matrix

Our approach has been strongly commended by external assessment bodies and clients alike. The revised matrix will not only assist individual offices to improve their star rating for sustainability but also demonstrate our commitment to sustainability. Contact your local green office coordinator if you want to learn more about your offices star rating for sustainability and how you can become involved in local initiatives.

en Al tr Ly inc nn ha fie m ld H ou Al tr se i H nc am ha ilt m on H ou Be se lfa st

Matrix outcomes and update

100 100 100 50 100 50 100

100 70 100 50 100

100 100 50 100 75 75

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Highlighting local sustainability initiatives

The local office initiatives highlighted on the next few pages are a handful of the many examples of sustainability schemes that volunteers from across our organisation have implemented.
We hope that you find them interesting, useful and perhaps even inspire you to consider potential local initiatives at your office which you could instigate or become involved with!

E-Notice board
Edinburgh
AN E-NOTICE BOARD HAS BEEN SET UP BY THE GREEN OFFICE COORDINATORS AT THE EDINBURGH RAVELSTON TERRACE OFFICE IN AN ATTEMPT TO CREATE A CENTRAL RESOURCE FOR EMS THAT WOULD BE EASILY ACCESSIBLE BY LOCAL STAFF, AND GIVE AN IDEA OF WHAT IS HAPPENING IN THEIR OFFICE. The notice board includes information on local objectives and targets that have been set for the year, tips for recycling in the office (and at home), green transportation information, and other initiatives that may be of interest to staff. There is also a section (currently in its infancy) for staff suggestions, in order to get other people involved and give them some ownership. Feedback to-date suggests that people in the office find the e-notice board a valuable tool.

By continuing to closely monitor consumption in the office, improvements in efficiency are constantly being made and wastage is being minimised.
These savings have been made due to the engagement and support of the employees and management in the office.

Manchester

New office wish list

new Manchester home at One New York Street. The first area targeted was energy consumption. Meter readings were taken on a weekly basis, in order to establish baseline consumption, against which any newly implemented strategies could be measured. An audit was carried out to assess the energy consumption of all appliances, lighting, IT etc in the office. Between September and February energy consumption was cut by 29 per cent. This has been achieved by: -- Taking active control of the heating and cooling system -- Switching off water heaters and IT equipment at night -- Switching all lighting off when it is bright and sunny (which happens more often than you might think in Manchester) -- Ongoing monitoring of energy -- Providing feedback to the office

LOWRY HOUSE, THE MANCHESTER OFFICE, WAS OPENED IN MAY 2008. THIS BUILDING IS A TEMPORARY HOME FOR AECOM LTD, BEFORE MOVING A SHORT DISTANCE TO ONE NEW YORK STREET, WHICH IS CURRENTLY UNDER CONSTRUCTION. The new office was chosen with a number of factors and requirements in mind: -- A convenient address for meeting with clients, and for inter-office meetings -- Proximity to the railway stations and bus interchange in Manchester promotes public transport use for employees and visitors alike -- A BREEAM Excellent office -- Good amenity for employees and visitors -- To provide AECOM Ltd with a high profile office in the north west Despite occupying Lowry House temporarily, it was felt important to address issues of sustainability in order to establish good practices that could be carried in to AECOM Ltds

A E-Notice board Edinburgh B New office wish list Manchester C Office waste management Birmingham D Resource saving technologies Exeter

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Birmingham

Office waste management

THE BIRMINGHAM GREEN GROUP UNDERTOOK THE FIRST OFFICE WASTE AUDIT IN NOVEMBER 2007 TO PROVIDE A SET OF DATA TO SHOW THE EFFICIENCY OF THE CURRENT WASTE SYSTEM. RESULTS SHOWED THAT THE CURRENT PAPER SEPARATION SYSTEM WAS NOT WORKING EFFICIENTLY, WITH A THIRD OF ALL PAPER STILL GOING INTO THE LANDFILL DESK-SIDE BINS, AND THAT 80 PER CENT OF ALL WASTE IN THE DESK-SIDE LANDFILL BINS COULD BE DIVERTED FROM LANDFILL. New waste management system The new waste management system in the office comprises of a single contract for the collection of mixed waste for recycling. Customers are provided with mixed recycling sacks, which are filled and then collected on a regular basis. Employees individual landfill bins were replaced with green bins for mixed recyclables. The only landfill bins are in the kitchens, representing the fact that the vast proportion of waste generated can be recycled. This enabled a behavioural change mechanism and provided improved convenience. New bins were put into the kitchens and meeting rooms to capture the three waste streams: mixed recyclables (green); landfill (red); and compostable (yellow). Benefits -- 90 per cent of waste is now diverted from landfill -- Evidence of progress towards EMS ISO14001 through improving office environmental credentials -- Positive image to show clients: visitors coming into the office see the new system through posters/flyers in reception and bins in the meeting rooms; evidence that can be used in bids -- Raises awareness of the importance of recycling within the office this can positively influence employees home recycling practices -- The Green Office Group provides an opportunity for cross-divisional team working Birminghams Green Office Groups waste system was the Grand Prize Winning entry for AECOM 2008 Earth Day Competition. If you would like to see the Green Groups video entry, use the following link and chose the Walk the Talk entry: http://intranet.aecomnet.com/Quality_ Center/sustainability/earthday/default.asp

Exeter

Resource saving technologies

WITH THE PROSPECT OF BEING INVOLVED WITH THE DESIGN OF A NEW OFFICE, AECOM LTD TOOK THE OPPORTUNITY TO SET AN EXAMPLE. THE BUILDING CONTRACTOR, MIDAS CONSTRUCTION SIGNED UP TO THE CONSIDERATE CONSTRUCTORS SCHEME, A VOLUNTARY CODE OF PRACTICE WHERE A COMMITMENT IS MADE TO MANAGE THE SITE IN AN ENVIRONMENTALLY SOUND MANNER. As well as seeking to minimise negative impact in terms of noise, dirt and inconvenience, construction waste was sorted and recycled and energy and water use was monitored. Where possible recycled materials have been used in the buildings construction including much of the wood. Recycled crushed aggregate was used for hard standing areas and foundations. Inside the building many features incorporate energy and resource efficient technologies: -- All lighting is high efficiency, saving energy and having a long life span -- Climate control utilises heat balance technology, reducing air conditioning hardware run-time -- All insulation is zero-ozone depleting -- The buildings electricity is supplied from SWEBs Green Energy tariff Building design includes future plans to install photovoltaic panels on the roof, taking advantage of the buildings south facing aspect Water is one specialism AECOM LTD has had worldwide involvement in. The expertise gained from multi-national projects to advise clients on greener design and construction is reinforced with the example set by the Belvedere House office. The buildings water consumption has been radically reduced by the installation of a rainwater harvesting system, which is used for non-potable uses in the building. The water supply to the toilet blocks have an automatic isolation valve which cuts in after 30 minutes. The mains water system also features a leak detection system. The taps are a mixture of infrared and thermoscopic activation which minimise water usage. On a day to day basis all office waste paper is recycled. Printers are defaulted to double sided printing and all printer cartridges are recycled. Water, electricity and paper consumption are monitored and a quarterly analysis is prepared to try and target better working practices.

..90 PER CENT OF WASTE IS NOW DIVERTED FROM LANDFILL...

..RAISES AWARENESS...
..THE GREEN OFFICE GROUP PROVIDES AN OPPORTUNITY FOR CROSS-DIVISIONAL TEAM WORKING...

Since February 2003 when Belvedere House was occupied the office has performed up to 70 per cent better than the combined two previous offices that were based in Exeter.
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Next steps
Details of some of the practical steps planned to assist us to make our operations more sustainable at the local and national level include:

Data gathering

The results of the 2008 carbon footprint report have highlighted the need for improved data collection at the individual office level. It is clear from the received data that, for some offices, basic data is difficult to collect, is missing or is inaccurate. We need to improve knowledge of how to read meters (where available) and how to collate information. This will be achieved via guidance to those people responsible for meter reading.

Training and engagement

Initial AECOM Ltd training and engagement plans included the development of an internal engagement programme, training of Green Office Coordinators and the development and implementation of a communications strategy (internal). As part of this ongoing work a revised training and engagement programme is currently in development. This work is being carried out by staff from the Office of Sustainability. The goal of the current programme is to support Location Managers with engaging local offices and the Green Office Coordinators in enhancing further energy management practices at the office.

Acknowledgement Much of the progress identified within the report would not have been possible without the commitment, support, and enthusiasm of the EMS team including the Green Office co-ordinators. Many thanks to them, and to all other contributors. Further Information Further information relating to this report is available on the IMS pages on Inform. Views on the content of this document should be sent to the editor, natalie.isaac@ aecom.com Contributors Richard John Head of Sustainability, St Albans Mark Limb Group Environmental Manager, Birmingham Brett Pepper Group IMS Manager, Leeds Hamish Milne Sustainable Resources, Edinburgh Sarah Alderson Transportation, Birmingham James Jorgensen Water and Environment, Exeter Jackie Massara Principal Engineer, St Albans Richard Groves Engineer, St Albans Helen Elias Divisional Marketing Director, Bristol Matt Timmins Graphic Designer, London Ellie Moser Graphic Designer, St Albans Malcolm Hanna Regional Director, London Natalie Isaac Carbon Management, London

Local office developments

Local responsibility for an offices energy use sits with Location Managers supported by Green Office Coordinators. Documents are currently being developed and/or updated by the Office of Sustainability Team to assist local Green Office Coordinators with energy management on site. These include: -- Green Office Form and Guidance -- Green Office Matrix -- Office Sustainability Guide These documents will offer simple guidance for all our offices on how to green up our operations - including assistance with data collection and on how to maintain plant, equipment and controls for optimum efficiency. They will also enable Green Office Coordinators to audit their own offices and identify energy saving opportunities. Guidance will include information on which opportunities can be dealt with locally and which require additional expert assistance.

Specification development

Guidance documents, such as those developed to assist with on site data collection provide hands-on support where it is most needed, can have the biggest effect. Another area where guidance specification documentation would offer valuable savings is in the development of tools to assist with sustainable maintenance and procurement of goods and services.

Development of best practice across AECOM Ltd Europe

Plans are underway for the development of Greening Our Operations best practice across AECOM Europe.

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AECOM AECOM House 63-77 Victoria Street St Albans Herts AL1 3ER Tel: 01727 535000 Fax: 01727 535099 E-mail: enquiries.europe@aecom.com www.aecom.com