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TATA INSTITUTE OF SOCIAL SCIENCE, MUMBAI School of Management and Labour Studies Centre for Human Resources Management

and Labour Relations Name of the Programme Title of the Course Course Instructors Contact Details of Instructors Academic Session and Semester Total Credits Total Credit Hours M.A in Human Resource Management & Labour Relations FCHR5: Quantitative Research Methods Prof. Gordhan K. Saini/ Prof. Bino Paul Email: Phone: 5802 Email: Phone: 5804 2013-15, 1st Semester 2 30

I. Brief Course Description Quantitative Research Methods (QRM) course is designed to develop an understanding and working knowledge of quantitative research techniques. The focus of this course is on the practical use of quantitative techniques in a research problem. The course includes the study of data management, descriptive statistics, inferential statistics and other multivariate data analysis techniques. II. Course Objectives On completion of this course, students should be able to: 1. Understand data management - cleaning, coding, generating variables, handling large dataset, and apply in a research situation; 2. Understand sampling process and methods and develop survey instruments for collecting primary data; 3. Understand and apply various descriptive and inferential statistics to analyse the collected data; 4. Understand and apply appropriate multivariate statistical techniques in a research problem. 5. Apply quantitative research methods using statistics software program such as MSEXCEL, PSPP, SPSS and interpret the results obtained from them. III. Assessment The student performance in the course will be evaluated as per the following assessment scheme: Assessment Scheme Component A. Concurrent Evaluation(assignment) B. End Term Examination Assignment Submission Date: by the end of 14th session Weight in % 60 40

Note: (i) Students who are not prepared with the readings or cases may be told to leave the class. (ii) Session 5 to 15 will be handled by Prof. G. K. Saini

---------------------------------------------------------------------------------------------------------------SESSION WISE OUTLINE Session 1: (Prof. Bino Paul) Quantitative Research: Conceptualising the quantitative research studies- Designing a quantitative research study, Thinking with Quantitative Data: Numbers versus Variables; Testing ideas against data versus getting ideas from data; The factuality of data; Can data prove everything? Types of data: primary data and secondary data; Do we have the right data? Are they good data? Levels of Measurements: Nominal, Ordinal, Interval and Ratio variables; Illustration through examples; Knowing your data in a better way (cleaning & exploring): Recoding, merging, generating new variables from the existing one, Case/Variable selection techniques, Outlier identification Session 2: (Prof. Bino Paul) Univariate Measures: Tabular and Graphical Presentation- Descriptive statistics; Frequency Distribution: Table- Preparation of a table and interpretation- Graphical presentation of Data Bar Diagram, Histogram, Frequency Polygon Measures of Central Tendency and Dispersion: Mean, Median and Mode & variance, coefficient of variation, range and quartile methods and interpretation Session 3 & 4: (Prof. Bino Paul) Bivariate Measures: Association between two variables being measured in same or different scales (interval & nominal, nominal & nominal, interval & interval) Sampling: Population and sample, cases and examples, probabilistic sampling, simple random sampling, systematic sampling cluster sampling, stratified random sampling, single stage and multi stage sampling. Sample size: Confidence level, error of margin and response rate, sampling biases. Sample size calculation through demonstration Development of Survey Instruments, Questionnaires, Schedules Session 5 Normal distribution, Sampling distribution, Introduction to statistical inference, Statistical estimation, Confidence intervals, T-distribution, Session 6 & 7 Hypothesis Testing: T-test, One sample and two sample tests, Chi-square test Reading Martin, Leisa A. and Fraser, Scott L. (2002). Customer Service Orientation in Managerial and Non-Managerial Employees: An Exploratory Study, Journal of Business and Psychology, 16(3): 477-484. Session 8 Analysis of Variance (ANOVA), F-test Reading

Hossain, M.M. (2000). Job Satisfaction of Commercial Bank Employees in Bangladesh: A Comparative Study of Private and Public Sectors, Indian Journal of Industrial Relations, Vol. 35 (3) pp. 347-361

Session 9 Association between continuous variables; Correlation, Regression Readings Note (1&2) on Correlation and Regression using SPSS Ramaswamy, K., Veliyath, R. and Gomes L. (2000). A Study of the Determinants of CEO Compensation in India, Management International Review, 40(2): 167-191. Session 10 & 11 Introduction to multivariate analysis: Multiple regression Readings Note on Multiple Regression using SPSS Koh, H. C. and Boo, E. H. Y. (2001). The Link between Organizational Ethics and Job Satisfaction: A Study of Managers in Singapore. Journal of Business Ethics, 29 (4): 309-324. C. Balaji. (1988). Organizational Commitment of Job Satisfaction: Which Explains Intent to Quit Better. Indian Journal of Industrial Relations, Vol. 23 (3) pp. 313-328

Session 12 Factor Analysis (Principle Component Method) Readings Note on Factor Analysis using SPSS Chand, M. (2010). Human Resource Management Practices in Indian Hospitality Enterprises: An Empirical Analysis, Managing Leisure, 15: 4-16 Rao, S. G. V. and Ganapathi, V. R, (1973). A Study of Factors Contributing to Satisfaction and Importance of Industrial Personnel: A Test of the Two-Factor Theory. Indian Journal of Industrial Relations, 9 (2): 233-262 Session 13 Logistics Regression Session 14 Presentation of research results; Preparing result tables based on the analysis output Introduction to index numbers: concepts and uses Session 15 Concluding session: presentations, etc. ---------------------------------------------------------------------------------------------------------------Suggested Readings Allan Bryman (2008), Social Research Methods, Oxford University Press, Newyork

M N Murthy (1967), Sampling Theory Methods, , Statistical Pub. Society, - Series in probability and statistics, Calcutta Nachmias and Nachmias (2000): Research Methods in Social Sciences, Worth Publishers Richard I. Levin and David S. Rubin (latest edition): Statistics for Management, Pearson Education. Hair, Black, Babin, Anderson and Tatham (latest edition) Multivariate Data Analysis, Pearson Education, 6/e. S. Christian Albright, Wayne L. Winston, Christopher Zappe (latest edition) Data Analysis and Decision Making With Microsoft Excel, Thomson Books/Cole.