Message Page 1 of 1

John Raidt
From: Kathi Argiropoulos [kargiropoulos@£
Sent: Wednesday, February 11, 2004 4:15 PM
To: John Raidt
Subject: RE: Hijacker information

To supplement my response earlier this week--

1. ARC'S data warehouse retains ticketing records for the past 39 months. ,
2. This doesn't lend itself easiy to a quick e-mail, but I would be pleased to have ARC'S Director of Systems
Integrity give you a call and discuss this further.
3. ARC'S data covers transportation services offered by over 130 air (and rail) carriers, both domestic travel and
international.
4. Already answered. _..,-""'9/ll Personal Privacy

Please let me know if you would like to pursue #2, and I'll be pleased to assist you.

Kathi Argiropoulos ..

—Original Message .
From: John Raidt [mailto:jraidt@9-llcommission.gov]
Sent: Monday, February 09, 2004 1:55 PM
To: kargiropoulos@j \: John Raidt

Subject: Hijacker information

K-Many thanks for your time this morning. 1 have three questions and a request:

1. How far back does ARC'S ticket records go?

2. When you say ARC didn't receive a call back on the roll-up of your inquiry and travel by the 19, did
you mean that only the FBI didn't call back or were there other federal agencies that failed to
respond?
3. Does your database include flights on U.S. carriers to and from the U.S. and overseas airports?
4. Can you do a search of all U.S. tickets issued through Intervia a travel agency located in Karachi,
Pakistan for August and September 2001? If that results in too many hits, we can narrow the
request.

Many thanks. JR

4/4/2004
Message Page 1 of 1

John Raidt

From: Kathi Argiropoulos [kargiropoulos(o I

^ ' X ' 9 / l l Personal Privacy
Sent: Monday, February 09, 2004 5:51 PM , 7

To: John Raidt

Subject: RE: Hijacker information

I wanted to quickly reply to #4. ARC deals ONLY with travel agents in the US, Puerto Rico and the US Virgin
Islands. We do not deal with agents outside of the US. Sq, ARC has no transactional data re. Intervia. I will,
however, work this name with my contacts here, and will also reply to your other questions tomorrow.

Original Message
From: John Raidt [mailto:jraidt@9-llcoinmission.gov]
Sent: Monday, February 09, 2QQ4 1:55 PM
To: kargiropoulosQ J
Cc: John Raidt
Subject: Hijacker information

K-Many thanks for your time this morning. I have three questions and a request:

1. How far back does ARC's ticket records go?

2. When you say ARC didn't receive a call back on the roll-up of your inquiry and travel by the 19, did
you mean that only the FBI didn't call back or were there other federal agencies that failed to
respond?
3. Does your database include flights on U.S. carriers to and from the U.S. and overseas airports?
4. Can you do a search of all U.S. tickets issued through Intervia a travel agency located in Karachi,
Pakistan for August and September 2001? If that results in too many hits, we can narrow the
request.

Many thanks. JR

4/4/2004
 MEMORANDUM FOR THE RECORD

Event: Airlines Reporting Corporation

Type: Briefing

Date: February 9, 2004

_....--' 9/11 Personal Privacy
Team: 7 .., ' \l Access Issues: None

Prepared by: John Raidt

Participants (non-Commission): Kathleen Argiropoulos (General Counsel) (phone

number: | [E-mail address: kargiropoulous@j |

Participants: John Raidt

Location: Call from Commission's GSA Office to Ms. Argiropoulos

[U] Ms. Argiropoulos stated that ARC is owned by the major carriers in the United States
and Air Canada. It was spun off as an independent corporation from the Air Transport
Association.

[U] ARC maintains records of tickets issued by travel agents and internet travel services
agencies such as Orbitz, Expedia etc.(not including the air carrier's direct website such as
AA.COM. ARC does not maintain records for reservations and bookings for which
tickets were not issued. Also, ARC does not have information on tickets issued directly
by the carriers at their ticket counters or through their corporate websites.

[U] Argiropoulos stated that information about bookings and reservations would have to
be directed to the air carriers and the four major computer reservation systems they use:
Sabre, Galileo, Worldspan, and Amadeus. She said there are a couple of small CRS one
of which is Navitaire, but they do very little business.

9-11

[U] Argiropoulos said that after 9-11 ARC, on its own initiative, checked the names of
the 19 hijackers to identify what tickets they had been issued. They used only the names
that were in the paper. They did not check alternative spellings or aliases. ARC sent this
information to the FBI but never heard back from them. She was surprised that no one
from the FBI or CIA called her back.
[U] Argiropoulos said that there are two former FBI agents that work for ARC. She said
the company has a good working relationship with local law enforcement, but not a very
active relationship with federal law enforcement.

[U] In summary, Argiropoulos said that to do a thorough job of checking the air travel of
suspects you would have to do the following:

—For tickets issued by travel agents or bought from Internet travel services: Have ARC
do a search of the names. This should give you a complete list of travel going back ???
years.

—For tickets issued by the Air Carriers either by airline's phone or counter agents or on
the company website: check with the individual carrier.

—For bookings and reservations for which tickets weren't purchased: check with the
individual airlines and the four major computer reservations systems used by the
airlines—Sabre; Worldspan; Galileo; Amedeus (You could also check with the two
small CRS's one of which is called Navitaire).

[U] Argiropoulos said that they could do a search of all the tickets issued by a particular
travel agency.