TIMOTHY S.

MACK
tim.s.mack@gmail.com

SUMMARY

Former Telecommunications Analyst who made the switch to Technical Recruiting. My success
at finding the right technical professional for the right career opportunity is enhanced by my
extensive and diverse experience with telecommunications projects ranging from structured
network cabling installation to wireless network performance evaluation. I have excellent
attention to detail, team leadership and interpersonal skills and am comfortable in an office, field
or training environment.

PROFESSIONAL EXPERIENCE

TEKsystems, Inc., Parsippany, NJ 2007-Present

Technical Recruiter
Responsible for all steps associated with the identification, placement and management of
contingent employees. Develop strong communication channels with internal and external
clients. Provide “World Class Service” to contract employees and clients by earning their
respect, acting with the greatest amount of professionalism and expressing the highest sense of
urgency.
• Responsible for screening candidates to ensure their qualifications meet open positions
• Conduct skills testing, office interviews, reference checks and background investigations
• Present job opportunities to qualified candidates and negotiate contract terms
• Maintain excellent documentation with the company’s on-line system as well as hard files
within the Branch Office
• Prepare resumes for presentation to clients
• Coach candidates through the client interview process
• Build relationships with contract employees through different activities including weekly
lunch meetings
• Develop creative recruiting resources to attract qualified professionals interested in contract,
contract to hire and direct placement employment
• Identify networking activities such as attending career fairs, professional association
meetings, calling on technical schools and outplacement services

SPRINT-NEXTEL COMMUNICATIONS, INC., Fairfield, NJ 2004 – 2007

Technical Project/Program Analyst (Operations Management)
Analyzed cell site outage information and network performance reports for the New York 5
boroughs, Westchester, North & Central NJ, and made recommendations for changes in field
tech and National Network Management Center procedures to increase total network availability.
• Collaborated with local telephone company representatives to clarify reasons and reduce
failure time of high-speed transmission lines that service the Sprint voice and data network.
Selected to lead weekly performance review conference call with carrier vendor as a result.
• Managed emergency restoration efforts between field technicians and HVAC contractors,
which led to changing emergency HVAC response procedures during heat-wave conditions;
discovered and resolved several chronic vendor issues and Sprint procedural issues in the
process.
• Analyzed cell site performance reports to find equipment failure trends and anticipate future
maintenance requirements, supporting the drive to NY area network availability to 99.9%.
 Report summaries were requested by engineering, switch operations and facilities department
managers, and by department managers throughout the northeast to aid tracking and
resolution of their chronic performance issues.
• Assisted field operations managers in resolving chronic telco circuit issues with specific
cellular sites, freeing technicians to continue to provide outstanding response time to
customer concerns and network emergencies
• Collaborated with Property Services personnel to procure access rights for field personnel to
Nextel sites located within private structures, allowing 24/7 availability for emergency repair.

NORVERGENCE, INC., Newark, NJ 2002 – 2004

Support Project Manager
Determined which company integrated voice and data services needed to replace existing POTS
landline, integrated or fractional T-1, DSL, PRI/DID voice and data services.
• Implemented paperless distribution system of new customer applications, saving
approximately $25,000 a year in copy supplies and 80 man-hours a week in labor.
• Developed a fast-track training program for support staff and analysts with a non-telecom
background, enabling thorough billing analysis by “off-the-street” personnel.
• Trained support staff for 25 regional offices, and 9 support team members in the corporate
office, sustaining a national rollout schedule.
• Earned personal authority to review, and approve or deny all sales deals over $100K in value,
keeping delivery and installation schedules of large customers manageable.
TIMOTHY S. MACK
Page Two
(732) 752-6527 TSMack5150@aol.com

HENKELS & MCCOY, INC., Burlington, NJ 1998 – 2001

Project Coordinator
Tracked production and job performance for telecommunications, gas, water & electric utility
projects.
• Contributed to the estimating, permit procurement, production tracking, accounts payable,
labor/materials certification and billing of structured telecommunications cabling projects.
• Created periodic profit/cost analysis production reports for gas pipeline, water/electric utility
and paving/restoration projects.
• Coordinated labor requirements and responsibilities with State Department of Labor and
IBEW union locals, meeting state and union requirements.

MET-CYCLE, INC., Middlesex, NJ 1996 – 1998

Shop Helper / Driver
Handled the daily operations of a small industrial steel parts cleaning facility.
• Loaded and operated industrial heat-cleaning ovens, chemically cleaned and treated steel
assembly line components; plastic-media blast cleaned motor vehicle body parts.
• Transported materials to/from customer locations and provided periodic supervision and
training of other employees

OTHER PROFESSIONAL EXPERIENCE

U. S. LABS, INC., Port Elizabeth, NJ 2002

Logistics Representative
Provided logistical services and coordinated medical specimen consolidation with company
couriers.

HENKELS & MCCOY, INC., Blue Bell, PA 1994 & 1995

Laborer on a natural gas service installation crew.

TECHNICAL SKILLS

• iDEN • UNIX • Windows 9X

• NT • XP • 2000
• Novell platforms • MSOffice • HTML
• Network analysis • Network design • Network technology