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Baggage Delivery
Jet Airways makes every effort to ensure our guests and their bags travel on the same flight. However under some circumstances if your checked bags do not arrive on your flight, reasonable efforts will be made to ensure that the bag is returned to you within 24 hours. Since we cannot guarantee the delivery of baggage carried by another airline, our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination. Returning your bags may take longer on international flights due to flight duration, frequency of flights, or Customs & Immigration procedures at the destination airport. Jet Airways attempts to contact those guests whose unclaimed checked baggage contains their contact information. Once a delayed or misrouted bag is located, a delivery company will return the bag to your local address at our expense. Listed below are some circumstances that may inhibit our ability to return your bags within 24 hours. No local name/address/phone numbers are provided You are located at a remote location or an unreachable address such as a cruise ship, offshore oil rig, etc. You changed your delivery address, but did not notify us We have limited flight schedules to your destination Operational circumstances prevent Jet Airways from being able to locate or deliver your bags within this timeframe A record of your delayed baggage report is available on the website and includes the contact information and delivery address you provided when you filed your report. Jet Airways will compensate passengers for reasonable and necessary expenses stemming from delays in baggage delivery, to the extent required by applicable international agreements. In the event your bag is lost, Jet Airways will reimburse any fee you paid us to carry that bag.
Refunds
Upon receipt of all required information and documentation, Jet Airways will promptly process refund requests for eligible tickets, including fees for optional services that the passenger was unable to use due to an over-sale situation or flight cancellation, less the applicable fare of used portions (if any) and any applicable service fees. If the booking created for travel to/from the USA is cancelled not later than 24 hours after the PNR creation, cancellation penalty will not apply provided the booking is created more than 7 days (168 hours) prior to the flight departure. If you used a credit card to make your purchase, we will submit the request for a refund to the credit card issuer within seven business days of receiving your completed request for refund. The credit card issuer will refund the amount under the terms of the credit card agreement; your credit card statement may not immediately reflect the refund. For purchases made with cash, check or other forms of payment, we will issue your refund within 20 days of receipt of your completed request for refund. We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 365 days after the expiry date of the ticket. Refunds for electronic tickets purchased directly from Jet Airways (through our offices or via our website) can be obtained by contacting our Reservations department on the US toll free number 1-877-835-9538. The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent. Airport ticketing counters do not issue refund credit. As per tariff / fare rules, all refunds are through original issuing office of the ticket to original form of payment (as per IATA & fare regulations) except payments made in cash. These are settled by check to the passenger unless cash is paid by someone else. In such cases, we would require the cash receipt or nomination letter from the passenger.
Refunds (continued)
Service charges and/or penalties are collected for some refunds, depending on the fare rules for the ticket purchased. Certain refund requests cannot be accommodated in the time frames discussed above. For example, tickets with adjustments, for example, a guest buys a First Class ticket but actually travels in the Economy cabin; these may require that we verify the itinerary and class of service flown, and this can take time. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you: In cash, if the ticket has been paid for in cash; Credited to the credit card account, if the ticket has been paid for by credit card Credited to the respective bank account, if the ticket has been paid for by debit card
Cancellation of Reservations
All reservations (including those on continuing and return flights) are subject to cancellation without notice if the following occurs: The guest has not purchased a validated ticket indicating confirmed seat(s) within the time limit specified for that particular fare. The guest fails to fulfil the requirements of the fare type to which the reservation applies. If the guest is not present at the boarding gate at least 25 minutes prior to scheduled departure time, even if the guest has already checked-in for the flight at a place designated for check-in (i.e., a ticket counter, web check-in, kiosk, etc.). If such action is necessary to comply with any government regulation, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Jet Airways' control. If Jet Airways refuses to transport the passenger for any of the reasons stated in Rule 25 (Refusal to Transport) of the Jet Airways Tariff or paragraph 3.0 of the Jet Airways Contract of Carriage. Guests, who do not use each flight coupon, use flight coupons out of sequence or have an unused segment in the itinerary may cause the reservation to be cancelled. Guests are advised to call Jet Airways to cancel or rebook a segment should their travel plans change. These policies are also available from Jet Airways' telephone reservations staff upon request.
Oversales
For commercial reasons, when a flight is overbooked, there may be a possibility that Jet Airways may have to deny boarding to some of its passengers. In the above event, before denying boarding, Jet Airways will first ask for volunteers who are willing to give up their seats, in exchange for suitable compensation. In return, Jet Airways will offer volunteers suitable benefits or compensation, which it may wish to offer, at its own discretion, and according to the Jet Airways policy. On extremely rare occasions, if a sufficient number of volunteers are not obtained, a guest may be denied boarding on an involuntary basis. In such cases, we will consider the Jet Airways boarding priority policy, where boarding priority may be given to guests with disabilities, unaccompanied minors, JetPrivilege Platinum members, JetPrivilege Gold members, and factors based on class of travel and check-in time. Jet Airways will also arrange for the first available alternate accommodation as efficiently as possible and/or compensate eligible passengers in accordance with existing Jet Airways policies and Department of Transportation (DOT) regulations. If a guest on a Jet Airways operated international flight has been subjected to involuntary denied boarding, he/she will be provided alternate accommodation on another flight, operated either by Jet Airways or another airline and is entitled to one of the following forms of compensation. If the guest's arrival at his or her final destination is greater than one hour but less than four hours past their original scheduled arrival, involuntary compensation is 200 percent of the one-way fare to the guests destination or first stopover, but not to exceed $650.
Oversales (continued)
If the guest's arrival at the final destination is four hours or more past their original scheduled arrival, involuntary compensation is 400 percent of one-way fare to the guests destination or first stopover, but not to exceed $1300. Denied boarding compensation will not be provided when the guest was refused travel because: The guest did not fully comply with the Jet Airways' ticketing and check-in requirements, or is not acceptable for transportation under Jet Airways' rules and practices. The flight is cancelled. A smaller capacity aircraft was substituted for safety or operational reasons. Guests are offered accommodations in a section of the aircraft other than specified in their ticket, at no extra charge (a guest seated in a section for which a lower fare is charged will be given an appropriate refund). Jet Airways is able to place the guest on another flight or flights that are planned to reach the final destination within one hour of the scheduled arrival of the original flight.
Optional Charges
Depending upon your travel needs here are some of the charges you may encounter when you fly with us. Government Taxes Taxes, fees and charges are imposed on air transportation by government authorities. Taxes and fees are subject to change at the discretion of each countrys government and may be adjusted for inflation and/or currency fluctuation. You may also be requir ed to pay taxes, fees and charges not already collected. Reservations and Ticketing Service Fees Fees may apply for any changes / cancellations / no-show at airport on your ticketed itinerary depending upon the type of fare purchased. Please contact your travel agent or nearest Jet Airways office. Television carriage charge Effective June 1, 2012, Jet Airways will levy a charge for carriage of television from Bangkok, Singapore, Kuala Lumpur and Hong Kong. Effective June 11, 2012, Jet Airways will levy a flat charge of USD 75 and CAD 75 from New York / Newark and Toronto respectively for carriage of television irrespective of the dimensions of the television. Effective June 15, 2012, Jet Airways will levy a charge for carriage of televisions from London. For more information, please click here
Optional Charges
Excess Baggage Fees to / from North America Excess baggage fees are chargeable if the checked baggage exceeds Jet Airways free checked baggage allowance. Effective June 1, 2012, our excess baggage rates have been revised. The new excess baggage rates to / from North America as are below: To / from India, Bangkok, Hong Kong, Singapore, Gulf / Middle East, Dhaka, Kathmandu and Colombo Extra Piece: USD 200 per piece (maximum of 23 kgs) Overweight: USD 150 (Over 23 kgs & less than 32 kgs) Oversized: USD 150 per piece To / from Kuala Lumpur Excess Baggage Rate: 1.5% of IATA one-way Economy fare (Y class), if available, or the highest one-way Economy carrier fare (Y class) To / from Brussels, London and Europe Extra Piece: Second piece (for Economy): USD 100. Third piece onwards: USD 200 / piece (maximum of 23 kgs each) Overweight: USD 150 (Over 23 kgs & less than 32 kgs) Oversized: USD 150 per piece For more information on the excess baggage fees, please refer to our Baggage Allowance Calculator.
Baggage information for journey(s) to / from United States of America (USA): For journeys(s) to / from USA, Jet Airways will honour the baggage policy of the first marketing airline irrespective of the ticket issue date / validating airline. For further details, click here
For more information, please click here. Weapons and Ammunitions Jet Airways will charge INR 5000 per fire arm, air gun and / or ammunition (up to 50 rounds) per guest for additional services provided during handling and carriage of fire arm, air gun or ammunition in their registered baggage on domestic sectors. On International sectors guest will be charged US $100 for the additional service provided during handling and carriage of fire arm, air gun or ammunition in their registered baggage. For more information, please click here Travel Certificate Effective February 24, 2012, a nominal fee of INR 200 will be charged per ticket, per passenger towards each Travel Certificate requested for any Jet Airways or Jet Airways Konnect flight.
Flights Domestic India Short Haul Flights (India to SAARC/Gulf & vice versa and Kolkata Bangkok - Kolkata) Long Haul Flights
This is applicable per direction i.e. Origin to Destination. Stopover point will be considered as destination. (Stopover: Departure from intermediate point is later than 24 hours after arrival at that point). In case of multiple stopovers in a journey, the charge will re-apply from every intermediate stopover point to the next stopover point in the journey. This is applicable on Jet Airways operated flights. For interline and codeshare travel, the Operating Carriers rules will apply. A paid escort service (i.e. a dedicated staff member who travels on the flight with the child) cannot be provided. Note: When two or more unaccompanied children from the same family are travelling together on the same flight, a single charge for up to two children will be levied. Ticketing Transaction Fee A transaction fee of CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction. For more information, please click here
User development Fee at Chennai International Airport Chennai The Airports Economic Regulatory Authority (AERA) has approved to levy a User Development Fee from each guest departing from Chennai International Airport in Chennai for domestic travel within India effective May 1, 2013. For more information, please click here
Jet Airways (I) Ltd. Last updated on August 16, 2013