RESUME OF RAMASAMY LOGANATHAN 166 Geetha Nilaya 5th Main Konena Agrahara Old Airport Road HAL Bangalore

560017 Cell: 9845279492, email: mittapalayamramasamy@gmail.com CAREER OVERVIEW KNOWLEDGE MANAGER IT professional with over 10 years experience and looking for a position as IT Infrastructure Knowledge Management Lead. I have worked at various levels in the IT industry since career. QUALIFICATION HIGHLIGHTS Experience in implementing all levels of project, IT service management processes and methods. Responsible held for project integration, scope, time, cost, team, quality, communications, change/problem/incident management areas. Experience in performing the routine activities of Release, Change, Problem Management and Incident Management. Exposure to ITIL Foundation areas such as: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Experience in working with tools like MS-Access, Crystal Reports, SSRS, SSIS, Excel and VBA. Experience in extracting, transforming and loading (ETL) data from excel, flat files, Excel, Oracle, SQL using SSIS and Data Stage admin jobs using DS Director. Exposure in overall SDLC including requirement gathering, development, testing, debugging, deployment, documentation, production support and in Project Management methodologies. Experience in working with Reporting tools like Crystal Reports, SSRS, Alerts, Schedule DTS Packages, Performance Tuning and Query Optimization.

CERTIFICATION & AWARD Certifications on Visual Basic 5/6, MS-Access 2000 Programming, ASP, ASP.NET, COM/DCOM, Customer Requirements Analysis, Data Modeling, RDBMS, SPOT Award.

TECHNICAL BACKGROUND Databases BI Tools & Others Programming Operating System Methodology AREAS OF STRENGTH Management: Service Transition, Service Operation. Incident, Problem, Change, Testing, Release QA/QC/Costing/Project Scheduling Value Added Leadership: Software Estimation, Business Plan Manage Client, Communication Plan Team Building, Review Techniques SQL Server 7/2000/2005, MS-Access 2003, Oracle 9i SSIS, SSRS, Data stage, Crystal Reports, JIRA, Visio, MS Project, Erwin 5.1, TFS Visual Basic, VB Script, T-SQL, HTML Windows 2003, Windows 7, Windows 9x, Linux Waterfall, Spiral, Agile, Scrum, ITIL

PROFESSIONAL WORK HISTORY BANK OF AMERICA CONTINUUM INDIA PVT. LTD., CHENNAI, INDIA (FROM AUG 2012 TILL DATE) EMPLOYER: HELIOS & MATHESON INFORMATION TECHNOLOGY LTD., ROLE: KNOWLEDGE MANAGEMENT LEAD PROJECT: META DATA & DATA QUALITY CLIENT: BANK OF AMERICA ENVIRONMENT: DATA STAGE 8.5, JIRA, ITIL The aim of the project is to build a centralized data warehouse in Home Loan that will support the integration and standardization of HL data. Key Responsibilities: Managing delivery of Training Programs by competency mapping and career development and succession planning. Driving and Building Organization Culture and Diversity /Training Operations.. Increase awareness of KM by creating and maintaining Knowledge Training materials that can be used by contractors. Support delivery knowledge requests from senior management. Effectively communicate technical, and client knowledge on a timely basis to the entire team. Monitor compliance to the ITIL processes specifically problem management, change management and incident management. Conducting, investigating, escalating and resolving problems. Work with the team to improve the quality and efficiency of the process. Educating and ensuring the team with appropriate practice of scrum covering estimation, release planning, sprint planning. Developed mappings to load data from various sources into EDW using Stages like Row/Column Generator, Data Set, File Set, Filter, Funnel, Join, Lookup, Merge, Sort, Copy, Aggregator, Transformer, Remove Duplicates, Peek, Switch, Modify.

DELL SERVICES INDIA PVT. LTD., BANGALORE, INDIA (SINCE JUL 2005) ROLE: KNOWLEDGE MANAGEMENT LEAD (FROM MAY 2008) PROJECT: PEROT APPLICATION(S) DEVELOPMENT, SUPPORT & MAINTENANCE CLIENT: Perot, USA ENVIRONMENT: ITIL, BMS Remedy, JIRA, ASP/.NET 2.0, SQL, SSIS, SSRS, Data Stage, VBA, TFS APPLICATIONS: HR-Query, QR-513 Procurement, LMS, VISA, Archival Process Support Applications Key Responsibilities: Assisted management in defining project scope and deliverables that includes from initiation, definition, requirements, design, development, testing, deployment and operations support. Estimate the resources, prepared project plans and track activities against the plan using MS Project. Develop and deliver project progress reports using internal project reporter tool. Managed project scope to ensure what is being delivered with agreed business. Identify measure and document knowledge utilization metrics. Network with Subject Matter Experts and capture our key intellectual property (IP) and domain expertise. Assume accountability for all the tasks related to the KM processes. Ensure to instill a knowledge sharing culture within the team. Managing delivery of Training Programs by competency mapping and career development and succession planning. Develop release plans, Coordinate actions to conduct build, testing and deployment of release units. Coordinate actions with Change management for releases to go into

production. Develop release installation, rollback and test procedures, Identify Configuration Items, Perform verification and audit of configuration management databases. Migrated DTS packages from SQL 2000 to SQL 2005 and exported data from flat files to SQL using DTS, SSIS and Bulk Insert. Performed database testing in case of verifying all tables/rows have been imported and all columns for each table have been imported.

PROJECT LEAD (JAN 2007APR 2008) PROJECT: LEASE ADMIN MANAGEMENT SYSTEM CLIENT: JONES LANG LASALLE (LONDON, UK) ENVIRONMENT: ASP 3, SQL SERVER 2000/05, .NET 1.1, XML, SSIS, SSRS Key Responsibilities: Team Leadership for code enhancement activities; Used SQL Server Profiler to trace the slow running queries and optimized query execution. Performed daily tasks including backup and restore by using SQL 2005 tools like SSMS, Profiler and SQL Agent. Performed database development, integration and reporting services configuration and implementation. Handled query optimization, Developed procedures, views and UDFs. Experience in creating users, assigning roles to the users for accessing reports, configured scheduling and subscriptions using report manager. Involved in Configuration and Deployment of SSRS Reports.

PROJECT LEAD (JUL 2005DEC 2006) PROJECT: RE-ENGG. 3-RAS RETROFIT CHANGES CLIENT: CARTUS, DANBURY, USA ENVIRONMENT: VB 6.0, COM/DCOM, ASP, SQL 2000, CRYSTAL REPORTS, VSS, .NET 1.1, ITIL V2, ER WIN Key Responsibilities: Involved in functional/technical design document preparation, GUI changes, T-SQL coding, DTS, debugging, bug fixing, testing, review system test plan/cases and project build. Involved in data migrations, transfers using utilities like DTS and SSIS, Bulk Copy Program. Developed test strategy, test plans, test cases, traceability methods & quality metrics. Also done for Preliminary planning, coordination, feasibility studies, scheduling and quality control. Wrote requirements for [program, document, module, process] which succeeded in [positive outcome]. Designed logical / physical data models and defined primary key, foreign key.

IBM GLOBAL SERVICES INDIA PVT. LTD, BANGALORE, INDIA (APR 2004 - JUN 2005) ROLE: APPLICATION LEAD DESIGNATION: SOFTWARE ENGINEER (Apr 2004Jun 2005) PROJECT: PREPAID PRODUCTS DATABASE CLIENT: TELSTRA, AUS ENVIRONMENT: VB 6.0, ORACLE 8I Key Responsibilities: Involved in all application transition/migration phases from IBM Australia to IBM India. Authored knowledge sharing and application transition documents at onsite. Prepared technical specs, unit/system testing for changes to production support at offshore. APPLICATION LEAD (Apr 2004Jun 2005) PROJECT: MEDIA RESERVATION SYSTEM CLIENT: TELSTRA, AUS ENVIRONMENT: ASP, VB, ORACLE 8I

Key Responsibilities: Involved in application transition/migration phases from IBM Australia to IBM India. Prepared transition documents at onsite, technical specs change docs, testing and support. WIPRO TECHNOLOGIES LIMITED, BANGALORE (NOV 2003 - MAR 2004) EMPLOYER: CYBER INDIA CONSULTING DESIGNATION: SOFTWARE CONSULTANT (Nov 2003Mar 04) PROJECT: BUY SELL /GCPS ENHANCEMENT APPLICATION CLIENT: GUY CARPENTER, USA ENVIRONMENT: MSAccess 2002, VB 6.0, COM/DCOM, SQL Server 7.0, Star Team, Install Shield Key Responsibilities: Contributed as VB-SQL-Access Developer in coordinating the existing development team for enhancement from client for bug fixing activities; prepared specifications for changes. Mentored software trainees for bug fixing activities; also performed SQL performance tuning, QA of functional domain business applications and developed Access reports, queries, tables. Designed and developed an Access database using queries, forms and VB.

KPIT CUMMINS INFOSYSTEMS LTD. PUNE (JUL 2002 OCT 2003) EMPLOYER: ABYSS & HORIZON INDIA LTD; DESIGNATION: SOFTWARE CONSULTANT (APR 03OCT 03) PROJECT: UNIVERSAL ADAPTER TERMINAL CLIENT: CUMMINS INDIA LTD., PUNE ENVIRONMENT: VB 6.0 Key Responsibilities: Involved in analysis of existing system to modify serial port requirements as proposed. SOFTWARE CONSULTANT (JUL 2002MAR 2003) PROJECT: PRIME BROKERAGE CLIENT: DEUTSCHE BANK, UK ENVIRONMENT: VB, CRYSTAL REPORTS, ACCESS, SQL Key Responsibilities: Involved in analysis of SQL-DTS tool to import/export data from MS-Access to SQL. Developed various management reports using Crystal reports 8.0. Scripted SQL DTS Packages and queries to transfer data from Access to SQL Server. Transferred data objects and queries from Microsoft Access to SQL Server. Porting the old data in to the new database using BCP. Assisted for Development and designing GUI.

GDI INFOTECH PVT. LTD. NAVI MUMBAI (MAR 2002 JUN 2002) SOFTWARE CONSULTANT PRODUCT: FPAI/CABLE SOFT SYSTEM ENVIRONMENT: VB 6, MS-ACCESS 2000, CRYSTAL REPORTS 8.5 Key Responsibilities: Involved in application design, enhancements and writing SQL to produce data needed for reports from MS-Access. Also assisted the technical group leader for DB design and coding. ICICI INFOTECH SERVICES PVT. LTD. MUMBAI (SEP 2000 MAR 2002) EXECUTIVE (SEP 2001MAR 2002) PROJECT: MEDIA MANAGEMENT SYSTEM CLIENT: ICICI INFOTECH, MUMBAI ENVIRONMENT: ASP, ORACLE, ER-WIN Key Responsibilities: Developed an intranet application as individual for data center operations involving study, analysis, design, prepared logical/physical data models and primary key, foreign key.

EXECUTIVE (JAN 2001AUG 2001) PROJECT: SAFE DEPOSIT LOCKER CLIENT: ICICI BANK, MUMBAI ENVIRONMENT: VB 6, ACCESS 2000 Key Responsibilities: Involved in requirements, functional specifications/test plan document, prototype design, VBA coding. Participated in UAT and delivery Implementation process. EXECUTIVE (SEP 2000DEC 2000) PROJECT: LOAN AGAINST SECURITIES CLIENT: ICICI PFS ENVIRONMENT: VB, ORACLE, CRYSTAL RPT Key Responsibilities: Involved in analysis of existing application. Developed SQL, procedures and views. TACHYON COMPUTING PVT. LTD. CHENNAI (MAR 1998 - SEP 2000) SYSTEMS EXECUTIVE (JUL 199915 SEP 2000) PRODUCT: HIRE PURCHASE/HOME LOAN CLIENT: VYSYA BANK HOUSING, BANGALORE ENVIRONMENT: VB, SQL Key Responsibilities: Involved in Requirements Study, Test Specification Design, Test Execution and Evaluation for various modules of application products. Performed functional/system/acceptance testing. SOFTWARE TRAINEE (MAR 1998JUN 1999) PRODUCT: FIXED DEPOSIT & SHARE ANALYSIS PORTFOLIO SYSTEM CLIENT: CHOLAMANDALAM INVESTMENT & FINANCE CO. LTD, CHENNAI ENVIRONMENT: VISUAL BASIC 5.0, SQL SERVER 6.5 Key Responsibilities: Involved in understanding the application, study the functionality in detail and create test cases for Fresh-Renewal, Payments, and Loans application. Assisted in product rollout. STRUCTURAL ENGINEERING RESEARCH CENTRE CHENNAI (MAR 1996-MAR 1998) GRADUATE TRAINEE Key Responsibilities: Coordinated manufacturing, installation and maintenance projects for engineering team. Assisted Scientists in preparing technical documents and measuring projects metrics. EDUCATION & TRAINING Bharathidasan University, Trichy TamilNadu April 2001 Masters in Computer Applications Madras University (GCE, Salem), Chennai TamilNadu April 1995 Bachelors in Applied Sciences ITIL Foundation / PMP Training

ADDITIONAL INFORMATION Date of Birth: 30-06-1974 Human-being, Discipline Creativity, Team-Building skills Interpersonal skills, Self Motivated Passport: HO249707 Organizational skills, Versatility Problem-solving/Communication skills Ability to Delegate Tasks