SBCTI Course Catalog

Sensible Business Career and Training Institute
Volume 2, July 2011 2012
Rev_1
Table of Contents
SBCTI programs
Leadership Development.......................................................................................................... 1 Career Development ................................................................................................................ 3 Entrepreneur Training ............................................................................................................ 4 Customer Service Training ...................................................................................................... 6 Information Technology Training ............................................................................................7 Quality Inspection and Reliability Training ............................................................................ 9 Advanced Quality Inspection and Reliability Training .......................................................... 11 Advanced Customer Quality Technician ................................................................................ 12 Quality Management .............................................................................................................. 15 Quality Assurance Engineering Training ............................................................................... 17 SIX SIGMA Training .............................................................................................................. 19 Engineering Management ..................................................................................................... 20 Program ................................................................................................................................. 22 Management .......................................................................................................................... 22 Construction Management .................................................................................................... 24 Medical .................................................................................................................................. 28 Receptionist Training ............................................................................................................ 28 Medical .................................................................................................................................. 30 Office Manager ...................................................................................................................... 30
Executive Leadership Series

Dynamic Business Plan Implementation .............................................................................. 32 Interim Executive Management ............................................................................................ 35 Launching International Operations..................................................................................... 35
School Information and Policies

Governing Body ..................................................................................................................... 36 SBCTI Administrative Staff ................................................................................................... 36 SBCTI Faculty and Courses ................................................................................................... 36 School Calendar 2012 - 2013 ................................................................................................. 37 Admission Policies................................................................................................................. 38 Every SBCTI student is expected to....................................................................................... 43
Rev_1
SBCTI Course Catalog
Leadership Development
Program Outline This program is designed to assist clients with discovering and implementing the qualities of effective leadership. Students will understand how these qualities are developed; not inherited. Students learn how to create and foster; a shared vision, develop winning action plans, leverage the power of persuasion through effective communication and interactively solve problems. This program employs unique activities to introduce and reinforce leadership concepts such as Mistake Mapping and Continuous Improvement Processes (CIP) benchmarked from various industries. LD 100: LD 101: LD 102: LD 103: LD 104: LD 105: LD 106: Foundations of Leadership, 4hrs Personal Ethics, 4hrs Planning for Success, 4hrs Problem Solving, 4 hrs Continuous Improvement, 4hrs Effective Communication, 4hrs Conflict Management, 4hrs
beliefs of right and wrong. Students will recognize risk factors when they are conforming. It also identifies the correlation of their decisions based on their upbringing. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A LD 102: Planning for Success Planning for Success helps students learn to break down goals into simple tasks. Students will also learn to assign accountability, measurements and timing to tasks. Pass/Fail Status Certification of completion Cost: $150 Lab Fee: N/A LD 103: Problem Solving Students are introduced to a stepwise method of solution discovery. Problem solving and mistake mapping requires students to devise solutions for conventional and unconventional issues using the tools that they already have at their disposal Their minds. Pass/Fail Status Certification of completion Cost: $150 Lab Fee: N/A LD 104: Continuous Improvement This course teaches the principles of the Continuous Improvement Process (CIP) for self reflection and emphasizes incremental and continuous steps toward progress. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A
Total Program Hours: 28 Total Program Price: $945 (Purchased

Together)
LD 100 Foundations of Leadership In this course, clients identify the myths of leadership, leadership styles, and the qualities of effective leadership. Clients will formulate a definition of success and successful leadership. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A LD 101: Personal Ethics This course asks students to recognize the importance of standing by their values or Volume 2, July 2011 2012
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LD 105: Effective Communication Effective Communication is designed to teach the value of knowing and captivating audiences. Students learn how tone of voice, body language, and facial expressions influence what a listener perceives during a conversation. Students begin to understand how word selection and active listening mean the difference between winning friends and alienating people. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A LD 106: Conflict Management Conflict Management addresses the importance of handling differences, disagreements or disputes in positive ways. This course also teaches methods for alleviating and eliminating sources of conflict by utilizing methods such as mediation and diplomacy. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Please Note: This program is not occupational in nature and does not require approval by the State of Michigan.
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Career Development
Program Outline This program examines various aspects of career planning and development. It also illustrates the importance of networking, dressing for success, interviewing techniques and brilliantly written resumes. CD 100: Career Change and Understanding Success, 4 hrs CD 101: Innovative Resume Writing, 4 hrs CD 102: Interviewing Techniques, 4hrs CD 103: Networking for Success, 4 hrs CD 104: Office Skills Training, 16 hrs Total Program Hours: 32 Total Program Price: $1080(Purchased Together) CD 100: Career Change and Understanding Success. In this Program students will perform self assessments to identify attitude barriers and transferable skills. Students will also begin to define their personal destiny and learn to develop a healthy self-image by creating a positive internal dialogue. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A CD 101: Innovative Resume Writing Innovative Resume Writing gives students a clear understanding of how rsums are written, acceptable resume formats, the importance of action words and what potential employers seek find when reading rsums.
Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A CD 102: Interviewing Techniques This Program is designed to help students discover the true purpose of an interview. They will also learn to differentiate between behavioral based and traditional interviews. Students will also learn the dos and donts of interviewing and how to successfully sell themselves in the process. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A CD 103: Networking for Success Networking for Success is a Program designed to dispel myths about networking and assist students with solidifying lasting relationships. Students will also develop a 30 second value statement and attend a meet and greet designed especially for this Program. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Cross Listed: ET107 Networking for Success CD 104: Office Skills Training Office Skills Training is designed to incorporate workplace expectations such as business dress, telephone skills, time management skills and MS Office suite basics. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A Please Note: This program is not occupational in nature and does not require approval by the State of Michigan.
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Entrepreneur Training
Program Outline This program provides a format for developing specific strategies and converts dreams into business plans by establishing measurable and attainable organization goals. This program provides the framework for successful business practices and supports operational excellence. IT101: MS Word2007 Basic,4 hrs IT104: MS Excel2007 Basic, 4 hrs ET 100: Entrepreneurial Leadership, 8 hrs ET 101: Legal Structure, 8hrs ET 102: Sensible Business Planning, 72hrs ET 103: Taxes, 16hrs ET 104: Operations, 20hrs ET 105: Continuous Improvement Process (CIP), 8 hrs ET106: Small Business Finance, 12 hrs ET107: Networking for Success, 4hrs Total Program Hours: 156 Total Program Price: $5265(Purchased Together) Total Lab Fees: $350 IT 101: MS Word2007 Basics This Program is designed to introduce students to the ribbon and its myriad functionalities. Students will also learn key combinations, settings and options of the MS Office Button as well as other fundamentals for opening new and editing existing Word documents. This Program Pass/Fail Status Certification of completion Cost: $150 Lab Fee: N/A Prerequisite: Computing Essentials IT 104: MS Excel2007 Basics This Program will teach students how to create workbooks, worksheets, enter and edit data in cells, columns and rows. Pass/Fail Status Volume 2, July 2011 2012
Certification of completion Cost: $150 Lab Fee: N/A Prerequisite: Computing Essentials ET 100: Entrepreneurial Leadership The Entrepreneurial Leadership Program will detail the leadership and management qualities every entrepreneur must possess. This Program details how to tailor your business to match your strengths. Stress the importance defining mission and vision statements based on personal values. Pass/Fail Status Certificate of completion Cost: $ 300 Lab Fee: N/A ET 101: Legal Structure This Program is designed to deliver information on the various legal structures for business: Sole Proprietorships, Partnerships, Corporations and LLCs. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A ET 102: Sensible Business Planning Sensible Business Planning will assist students with writing a well organized complete business plan. The Program will also help students understand the benefits of having a functional business plan and how it is an asset to any profitable business. Pass/Fail Status Certificate of completion Cost: $2700 Lab Fee: $350 Prerequisite: MS Word2007 Basic & MS Excel2007 Basic
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ET 103: Small Business Taxes, The Small Business Taxes Program details tax laws for all business types. This Program details some of the most common tax forms that must be completed prior to starting a business or hiring employees. It also includes which returns must be filed based on the business entity established. Pass/Fail Status Certificate of completion Cost: $600 Cost: $450 Lab Fee: N/A
ET107 Networking for Success Networking for Success is a Program designed to introduce new business owners to the fundamentals of networking. Students will also develop a 30 second value statement, sales pitch for their business and attend a meet and greet designed especially for this Program. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Cross Listed: CD103 Networking for Success Please Note: This program is not occupational in nature and does not require approval by the State of Michigan.
Lab Fee: N/A
ET 104: Operations This Program will educate students about the continuous, recurring activities involved in the running of a business for the purpose of producing value for the stakeholders. Students will review product and service scheduling, Customer Service Practices, and techniques to foster customer loyalty. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A ET105: Continuous Improvement Process (CIP) This Program will walk entrepreneurs through the CIP as an ongoing effort to improve products, services and or processes. The continuous improvement process is a function found in quality management which is essential and necessary for any finely tuned business. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A Prerequisite: Operations ET106 Small Business Finance This Program introduces students to entry level bookkeeping and accounting practices. Students get a first hand view of accounts payable, accounts receivable and other simple transactions. Pass/Fail Status Certificate of completion Volume 2, July 2011 2012
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Customer Service Training

Program Outline This program is designed to teach students the value of a companys products, services and customers. Students learn marketing and sales are different but have the same goal in mind. The Program also teaches students to discern the significance of B2B and B2C perspective, they are taught how to interact with both internal and external customers and foster the trust of all customers.
CST 100: Introduction to Customer Service, 8 hrs
Certification of completion Prerequisite: Introduction of Customer Service Cost: $150 Lab Fee: N/A
CST 101: Customer Loyalty, 4 hrs CST 102: Communication, 16 hrs CST 103: Empowerment, 4 hrs Total Program Hours: 32 Total Program Price: $1080(Purchased Together) CST 100: Intro to Customer Service This Program includes procedures and standards for providing excellent customer service in any industry. Students gain insight on the importance of knowing the products or services he/she represents and how to deliver consistency to their customer base. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A CST 101: Customer Loyalty The Customer Loyalty Program is designed to teach students customer loyalty is the utmost element in customer service. It also illustrates the quality of a product or service will lead to customer interest then customer satisfaction then customer loyalty and the end result is profitability. Pass/Fail Status Volume 2, July 2011 2012
CST 102: Effective Communication Effective Communication is designed to teach the value of knowing and captivating audiences. Students learn how tone of voice, body language, and facial expressions influence what a listener perceives during a conversation. Students begin to understand how word selection and active listening mean the difference between winning friends and alienating people. Pass/Fail Status Certificate of completion Cost: Lab Fee: N/A Prerequisite: Introduction to Customer Service Cost: $600 Lab Fee: N/A CST 103: Empowerment In this Program students recognize the beneficial aspects of empowerment. Students learn empowerment is the process that allows one to gain knowledge, access to information and resources for making decisions. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Prerequisite: Introduction to Customer Service
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Information Technology Training

Program Outline This program equips students with the tools necessary to be successful in the challenging landscape of corporate America. Students learn clerical and computer skills, office etiquette and goal setting strategies. IT100: Computing Essentials,2 hrs IT101: MS Word2007 Basic,4 hrs IT102: MS Word2007 Intermediate, 4 hrs IT103: MS Word2007 Expert, 4 hrs IT104: MS Excel2007 Basic, 4 hrs IT105: MS Excel2007 Intermediate, 4 hrs IT106: MS PowerPoint2007 Basic, 4 hrs IT107: MS PowerPoint2007 Intermediate, 4 hrs IT108: MS PowerPoint2007 Expert, 4 hrs IT109: MS Outlook2007 Basic, 4 hrs IT110: MS Outlook2007 Intermediate, 4 hrs IT111: Windows 7, 4 hrs IT112: Internet explorer8, 4 hrs Total Program Hours: 50 Total Program Price: $1687 (Purchased Together) Total Lab Fee: $120 (Purchased Together) IT 100: Computing Essentials Computing Essentials instructs students on the tools most commonly used throughout Corporate America. It will also explore the newest versions of commonly used software and their functionality. Pass/Fail Status Certification of completion Cost: $75 Lab Fee: $10 IT 101: MS Word2007 Basics This Program is designed to introduce students to the ribbon and its myriad functionalities. Students will also learn key combinations, settings and options of the MS Office Button as Volume 2, July 2011 2012
well as other fundamentals for opening new and editing existing Word documents. This Program Pass/Fail Status Certification of completion Cost: $150 Lab Fee: $10 Prerequisite: Computing Essentials IT 102: MS Word2007 Intermediate This Program will take students beyond the fundamentals of creating and editing a document. MS Word Intermediate helps students create document outlines, reorganize and restructure existing outlines and view documents in various formats for editing. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $10 Prerequisite: MS Word2007 Basic IT 103: MS Word2007 Expert MS Word 2007 Expert makes documents look incredible. Students will become familiar with remarkable techniques that will have their documents standout with flare and expertise. Pass/Fail Status Certification of completion Prerequisite: MS Word2007 Basic & Intermediate Cost: $150 Lab Fee: $10 Prerequisite: Computing Essentials IT 104: MS Excel2007 Basics This Program will teach students how to create workbooks, worksheets, enter and edit data in cells, columns and rows. Pass/Fail Status Certification of completion Cost: $150 Lab Fee: $10 Prerequisite: Computing Essentials IT 105: MS Excel2007 Intermediate MS Excel2007 Intermediate teaches students how to add and delete columns and rows, rename workbooks, worksheets, operate formulas, format cells and utilize features such as auto fill and auto complete, Pass/Fail Status Certificate of completion Page 7

Cost: $150 Lab Fee: $10 Prerequisite: MS Excel2007 Basics IT106: MS PowerPoint2007 Basics This Program is designed to have students become familiar with the new interface for PowerPoint2007. The Program will also teach students how start new presentations, choose and edit themes, add slides and pick layouts. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Prerequisite: MS Word2007 Basics IT107: MS PowerPoint2007 Intermediate MS PowerPoint2007 Intermediate is designed to help students go beyond the basic presentation. Students will learn how to add pictures, insert text boxes, captions, and organization charts. Pass/Fail Status Certification of completion Cost: $150 Lab Fee: N/A Prerequisite: MS Word2007 Basics IT108: MS PowerPoint2007 Expert This Program is designed to teach students advanced skills for creating or editing presentations such as applying animation, customizing animation, setting up slide shows and capturing teachers notes on PC or monitor. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Prerequisite: MS PowerPoint2007 Basics & Intermediate IT109: MS Outlook2007 Basics MS Outlook2007 Basics is designed to teach students the latest changes and updates to MS Outlook. It will also show students how things can be accomplished more efficiently with fewer steps. Students will learn how to create messages and calendar events and how to share these functionalities. Pass/Fail Status Volume 2, July 2011 2012 Page 8 Certification of completion Cost: $150 Lab Fee: $10 Prerequisite: Computing Essentials IT110: MS Outlook2007 Intermediate MS Outlook2007 Intermediate is designed to take students beyond the basics of creating emails, it will illustrate things such as recalling messages, making the most of flags and reminders and how and when to create contact groups. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $10 Prerequisite: MS Outlook2007 Basics IT111: Windows 7 This Program will help students discover the latest features found in Windows7. The new and innovative features include pinning files to the Taskbar. Sending media from your PC to other compatible devices and utilizing Snap to compare two files side by side. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $10 IT112: Internet Explorer8 This Program is designed to help students navigate the internet with ease and security. Students will learn about new features in InternetExplorer8, new security and privacy features, accelerator features, developer tools as well as many other InternetExplorer8 features. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $10 Prerequisite: Computing Essentials
Quality Inspection and Reliability Training

Program Outline This program equips students with the tools necessary to be successful in Quality inspection. Students learn how to be safe in an industrial environment. Students learn how to identify defects, how to use measuring devices, and to contain non-conforming parts. QR 100: Industrial Safety and Etiquette,6hrs QR101: Introduction to Quality Control and Quality Assurance, 4hrs QR 102: Converting Standards and Measurements,4 hrs QR 103: Reading Gauges, 4hrs QR 104: Quality and Charting Data, 8 hrs QR105: Introduction to Fit, Form and Function, 8 hrs QR106: Recognizing Non-Conforming Parts, 8 hrs QR107: Containing Non-Conforming Parts, 4 hrs Total Program Hours: 46 Total Program Price: $1553(Purchased Together) Total Lab Fees: $234(Purchased Together) QR 100: Industrial Safety and Etiquette Students are introduced to the use of personal protective equipment and the causes of common industrial injuries and accidents. This Program also discusses Industrial Etiquette and common industrial expectations. Pass/Fail Status Certificate of completion Cost: $225 Lab Fee: $30 QR 101: Introduction to Quality Control and Quality Assurance Students are introduced to the procedures intended to ensure that a product or performed Volume 2, July 2011 2012
service adheres to a defined set of quality criteria or meets the requirements of the customer. Students will review the customer needs and determine how to test whether the product or service meets specifications. Students will also become familiar with statistical process control (SPC) and what to do when defects are found in the process. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR 102: Converting Standards and Measurements Students are introduced to the standard weights and measures. Students also learn how to convert English to Metric Measurements. Pass/Fail Status Certificate of completion Cost: $150
Lab Fee: $50
QR 103: Reading Gages Students are introduced to the measurement tools such as micrometers, calipers, protractors and gages. Students will also become aware of measurement criteria and tolerances. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR 104: Quality and Charting Data Clients are introduced Attribute and Variable Data, the fundamentals of Statistical Process Control, and Pareto Charts. Students will also begin to understand industrial acronyms like Cpk, Cp, PPH, and PPM. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $30 QR105: Introduction to Fit, Form and Function Clients are introduced to how typical components are assembled, how parts are produced, and what finished products should look like. Students will read and understand Page 9

blue prints, X-Y-Z Coordinates and the dynamics of physical part processing. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $30 QR106: Recognizing Non-Conforming Parts Students learn how to perform a side by side comparison based on set criteria. Students become aware of part traceability and part/process recognition. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $30 QR107: Containing Non-Conforming Parts Students learn how to perform a Containment of non-conforming material. Students will discover what information to gather and how to communicate the results. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 Prerequisite: Recognizing Non-Conforming Parts
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Advanced Quality Inspection and Reliability Training

Program Outline This program equips students with the tools necessary to be successful in inspection and quality management in any industry. Students will learn how to execute advanced inspection tasks and verify conformance to specifications based on Color Harmony, Depth, and Fit and Finish. Students will learn how to identify defects using measuring devices and the 5 senses. Students will also understand how to conduct trial runs, analyze trial test data and use simple mathematics to determine test results. Students may apply for this program: 1) After completing all of the QR100 level classes. 2) Obtained written authorization by the instructor. QR200: Applied Fit, Form and Function, 4 hrs QR201: Introduction to Color Harmony, 8 hrs QR202: Sheet Metal Readings, 4 hrs QR203: Understanding Engineering Trial Runs, 4 hrs QR204: Understanding Production Trial Runs, 4 hrs Total Program Hours: 24 Total Program Price: $810(Purchased Together) Total Lab Fees: $128(Purchased Together) QR200: Applied Fit, Form and Function Students will be introduced to standard work instructions, understand how parts interact with other parts and compare finding with available templates or blueprints.
Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR201: Introduction to Color Harmony Students will understand the expectations of a color product, plastic, mold, and painted metal. Students will compare samples to the standard in various lighting conditions. Pass/Fail Status Certificate of completion Cost: $360 Lab Fee: $30 QR202:Sheet Metal Readings Students will understand the common flaws associated with sheet metal parts and be able to determine the acceptable level of variation. Students will become develop buy-off criteria and etiquette. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR203 Introduction to Engineering Trial Runs Clients will understand the basics of an Engineering Trial Run (ETR) w. Students will learn what is required, how to conduct trials, and understand roles and responsibilities. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR204 Understanding Production Trial Runs (PTR) Students will understand the basics of a Production Trial Run. Students will have firsthand knowledge on how to size and conduct production trials. Students will also report and communicate findings. Pass/Fail Status Certificate of completion Cost: $150
Lab Fee: $30
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Advanced Customer Quality Technician

Program Outline This program equips students with the tools to properly identify customer needs and verify that the goods and services meet the customers expectations. Students will learn and demonstrate mastery in industrial safety and etiquette, proper use of quality related tools in various setting, effective communication during customer interfaces, and working in teams.
CST 100: Introduction to Customer Service, 8 hrs
CST 100: Intro to Customer Service This Program includes procedures and standards for providing excellent customer service in any industry. Students gain insight on the importance of knowing the products or services he/she represents and how to deliver consistency to their customer base. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A
CST 101: Customer Loyalty, 4 hrs CST 102: Communication, 16 hrs CST 103: Empowerment, 4 hrs QR 100: Industrial Safety and Etiquette,6 hrs QR101: Introduction to Quality Control and Quality Assurance, 4hrs QR 102: Converting Standards and Measurements,4 hrs QR 103: Reading Gauges, 4hrs QR 104: Quality and Charting Data, 8 hrs QR105: Introduction to Fit, Form and Function, 8 hrs QR106: Recognizing Non-Conforming Parts, 8 hrs QR107: Containing Non-Conforming Parts, 4 hrs QR200: Applied Fit, Form and Function, 4 hrs QR201: Introduction to Color Harmony, 8 hrs QR202: Sheet Metal Readings, 4 hrs QR203: Understanding Engineering Trial Runs, 4 hrs QR204: Understanding Production Trial Runs, 4 hrs Total Program Hours: 102 Total Program Price: $3450 (Purchased Together) Total Lab Fees: $365(Purchased Together) Volume 2, July 2011 2012
CST 101: Customer Loyalty The Customer Loyalty Program is designed to teach students customer loyalty is the utmost element in customer service. It also illustrates the quality of a product or service will lead to customer interest then customer satisfaction then customer loyalty and the end result is profitability. Pass/Fail Status Certification of completion Prerequisite: Introduction of Customer Service Cost: $150 Lab Fee: N/A CST 102: Effective Communication Effective Communication is designed to teach the value of knowing and captivating audiences. Students learn how tone of voice, body language, and facial expressions influence what a listener perceives during a conversation. Students begin to understand how word selection and active listening mean the difference between winning friends and alienating people. Pass/Fail Status Certificate of completion Cost: Lab Fee: N/A Prerequisite: Introduction to Customer Service Cost: $600 Lab Fee: N/A Page 12

Pass/Fail Status Certificate of completion Cost: $150
CST 103: Empowerment In this Program students recognize the beneficial aspects of empowerment. Students learn empowerment is the process that allows one to gain knowledge, access to information and resources for making decisions. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Prerequisite: Introduction to Customer Service QR 100: Industrial Safety and Etiquette Students are introduced to the use of personal protective equipment and the causes of common industrial injuries and accidents. This Program also discusses Industrial Etiquette and common industrial expectations. Pass/Fail Status Certificate of completion Cost: $225 Lab Fee: $30 QR 101: Introduction to Quality Control and Quality Assurance Students are introduced to the procedures intended to ensure that a product or performed service adheres to a defined set of quality criteria or meets the requirements of the customer. Students will review the customer needs and determine how to test whether the product or service meets specifications. Students will also become familiar with statistical process control (SPC) and what to do when defects are found in the process. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR 102: Converting Standards and Measurements Students are introduced to the standard weights and measures. Students also learn how to convert English to Metric Measurements. Volume 2, July 2011 2012
Lab Fee: $50
QR 103: Reading Gages Students are introduced to the measurement tools such as micrometers, calipers, protractors and gages. Students will also become aware of measurement criteria and tolerances. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR 104: Quality and Charting Data Clients are introduced Attribute and Variable Data, the fundamentals of Statistical Process Control, and Pareto Charts. Students will also begin to understand industrial acronyms like Cpk, Cp, PPH, and PPM. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $30 QR105: Introduction to Fit, Form and Function Clients are introduced to how typical components are assembled, how parts are produced, and what finished products should look like. Students will read and understand blue prints, X-Y-Z Coordinates and the dynamics of physical part processing. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $30 QR106: Recognizing Non-Conforming Parts Students learn how to perform a side by side comparison based on set criteria. Students become aware of part traceability and part/process recognition. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $30
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QR107: Containing Non-Conforming Parts Students learn how to perform a Containment of non-conforming material. Students will discover what information to gather and how to communicate the results. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 Prerequisite: Recognizing Non-Conforming Parts QR200: Applied Fit, Form and Function Students will be introduced to standard work instructions, understand how parts interact with other parts and compare finding with available templates or blueprints. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR201: Introduction to Color Harmony Students will understand the expectations of a color product, plastic, mold, and painted metal. Students will compare samples to the standard in various lighting conditions. Pass/Fail Status Certificate of completion Cost: $360 Lab Fee: $30 QR202:Sheet Metal Readings Students will understand the common flaws associated with sheet metal parts and be able to determine the acceptable level of variation. Students will become develop buy-off criteria and etiquette. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $30 QR203 Introduction to Engineering Trial Runs Clients will understand the basics of an Engineering Trial Run (ETR) w. Students will learn what is required, how to conduct trials, and understand roles and responsibilities. Pass/Fail Status Volume 2, July 2011 2012 Page 14 Certificate of completion Cost: $150 Lab Fee: $30 QR204 Understanding Production Trial Runs (PTR) Students will understand the basics of a Production Trial Run. Students will have firsthand knowledge on how to size and conduct production trials. Students will also report and communicate findings. Pass/Fail Status Certificate of completion Cost: $150
Lab Fee: $30
Quality Management
Program Outline
QM100 Error and Mistake Proofing 4 Hrs In order to eliminate errors and mistakes, processes may need to be modified so that it is impossible to make them in the first place. This course introduces students to the differences between Error Proofing and Mistake Proofing and identifies some common strategies for implementing corrective actions. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A QM101 Standardization 4 Hrs This course is designed to allow students to identify best practices in internal and external organizations and incorporate them into concrete strategies to standardize and streamline processes. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A QM 200: Introduction to Quality System 8hrs This Program covers the important changes included in the updated ISO 9001:2008 standard, and gives specific guidance on how to deal with the changes in documentation requirements. Although the revisions are intended to be amendments and are not added requirements, there may need to be some modifications to your system, depending on how you interpreted the requirements. Learn the best way to implement the amendments and streamline your existing system at the same time. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A
Quality management Programs will provide you with training in how to identify system problems, process problems, design quality problems, and more. With quality management training you will be able to do much more than recognize the issues, you will also have learned how to recommend changes and play a role in seeing their successful implementation. Some of the quality standards that you will become familiar with include the ISO 9001 standard, Six Sigma, and how to implement a total quality management system. As a quality management professional you can find employment in almost any company that does substantial product development. You can find employment implementing strategic quality initiatives, as an auditor for quality management systems, or in business focused auditing. Success in your job will provide customers higher quality products, increase internal efficiency and internal morale.
QM100: Error and Mistake Proofing 4 Hrs QM101: Standardization 4 Hrs QM200: Introduction to Quality System, 8hrs QM201: Effective Root Cause Analysis for Corrective/Preventive Actions (ERCA), 16hrs QM 202: Quality Management Systems Internal Auditor (QIA), 24hrs QM203: ISO 9000 Quality Management Systems Lead Auditor (QLA), 8 hrs QM 204: Building Effective Teams, 8 hrs QM205: Quality Operating Systems, 16 Total Program Hours: 88 Total Program Price: $2970(Purchased Together)
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QM 201: Effective Root Cause Analysis for Corrective/Preventive Actions (ERCA) Explores the ISO 9001 requirements for corrective and preventive actions and clearly explains the differences between corrective actions and preventive actions and streamline your existing system at the same time. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A QM 202: Quality Management Systems Internal Auditor (QIA) This ISO 9001:2008 Program includes interpretation insight and knowledge and the 2-day Internal Auditor Program, designed to provide an understanding of the audit as a tool in the development and improvement of your business. Pass/Fail Status Certificate of completion Cost: $900 Lab Fee: N/A QM 203: ISO 9000 Quality Management Systems Lead Auditor (QLA) This 9001:2008 Program provides the knowledge and skills needed to organize and lead a QMS audit; evaluate and report audit findings; evaluate corrective action effectiveness and carry out follow-up and routine audits. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A QM 204: Building Effective Teams The ability to build and implement effective teams is essential to an organizations success. In this Program, participants will learn how to create and implement high-quality, high performance teams in any organization. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A Volume 2, July 2011 2012 Page 16 QM 205: Quality Operating Systems This Program will provide an overview of QOS requirements. Key information is provided about QOS. Basic elements of QOS processes like customer expectations, internal key processes, measurables for key processes, etc. are discussed in details. By attending this session you will learn how to: Identify customers and their expectations. Identify key process elements that satisfy customers expectations. Select measurable that can be used to quantitatively predict and monitor performance. Apply structured problem solving (8D and/or DOE) approach by forming a QOS team when measured performance indicates a problem. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A
Quality Assurance Engineering Training

A quality assurance engineer is responsible for verifying that a product does not have defects or performance issues. Quality assurance engineers' services are valuable to companies that want to test their products before selling them. Although most quality assurance engineers complete a college degree before entering the field, some positions may be available for high school graduates. Many quality assurance engineers become certified in their particular field. Assurance engineers should be meticulous and detail-oriented. Quality Assurance is designed to prepare professionals in quality, engineering, science, management, health care, government and service industries for career advancement. QA100Advance Product Quality 16hrs QA101 Control Plan Methodology 8hrs QA102 Production Part Approval Process 16hrs QA103: Failure Mode and Effects Analysis 32 hrs QA104 Statistical Process Control 16 hrs QA105 Error Proofing 8hrs Total Program Hours: 96 hrs Total Program Price: $3240(Purchased Together) APQP Advanced Product Quality Planning, this course covers topics such as product planning and definition, process design and development, product and process validation, continuous improvement and feedback. The goal of APQP is to facilitate communication between all persons and activities involved in a program. To ensure that all required steps are completed on time, with a high quality of event at acceptable cost and quality levels. Pass/Fail Status Volume 2, July 2011 2012
Certificate of completion Cost: $600 Lab Fee: N/A Control Plan Methodology In this course students will understand the intent of a process control plan, which is to control the product characteristics and the associated process variables to ensure capability (around the identified target or nominal) and stability of the product over time. Understand the Control Plan process Correlate the Control Plan process with the APQP cycle Identify how Control Plans benefit your organization Learn to construct a Control Plan Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A PPAP Production Part Approval Process, this course focuses on providing detailed information about PPAP. Instruction will included inputs and outputs for PPAP. The identification of links to other processes, common failure modes and strategic questions will be integrated throughout the course. The Production Part Approval Process (PPAP) outlines the methods used for approval of production and service commodities, including bulk materials, up to and including part submission warrant in the Advanced Quality Planning process. The purpose of the PPAP process is to ensure that suppliers of components comply with the design specification and can run consistently without affecting the customer line and improving the quality systems. PPAP ensures that you will achieve the first time quality and will lower down the cost of quality. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A
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Failure Mode and Effects Analysis - The purpose of this course is for individuals to gain skills to complete and apply a Design FMEA (DFMEA) and a Process FMEA (PFMEA). Review of reporting requirements and associated forms Review of evaluation criteria Development of recommended actions and follow-up assignments Examples of process and design FMEA's Role of FMEA within an Advanced Product Planning Process Awareness of Product Liability Principles Design FMEA Functional Analysis Failure Modes, Effects, and Severity Causes and Occurrence Design Controls and Detection Interpretation of Ratings and Corrective Action Process FMEA Process Flow Chart Failure Modes, Effects, and Severity Causes and Occurrence Process Controls and Detection Interpretation of Ratings and Corrective Action Control Plan Methodology Pass/Fail Status Certificate of completion Cost: $1200 Lab Fee: N/A Statistical Process Control The purpose of this course is for individuals to gain an understanding of the basic concepts of stability and capability/performance and gain insights into the use and usefulness of the SPC Reference Manual. Background of SPC Control charts for variable data Control charts for attribute data Process capability analysis Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A processes are completed correctly the first time. The goal of error proofing in this course is to prevent the occurrence of defects and to ensure that mistakes are detected when they occur.Learning Objectives: Students will be able to define Error Proofing from a lean perspective Gain an understanding of the business benefits to use Error Proofing Learn how Error Proofing can improve quality and reduce failures and omissions Understand how Error Proofing can be implemented for both office and manufacturing processes Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A
Error Proofing Error Proofing is one of the Lean tools used to ensure products and Volume 2, July 2011 2012 Page 18
SIX SIGMA Training

Program Outline Six Sigma is a world-class improvement process that focuses on Critical to Customer characteristics. Six Sigma has benchmarked the best practices of the effective continuous improvement strategies and combined them into the most advanced continuous improvement process in the world. To be successful, Six Sigma needs people who understand it inside and out at all levels in your organization. Six Sigma Green Belt Training, 60hrs Six Sigma Black Belt Training, 120hrs Design for Six Sigma, 18 hrs Six Sigma Green Belt Training, 60Hrs Regardless of the industry, Six Sigma Green Belt Training is ideal for anyone looking to maximize their effectiveness and jumpstart your career. In this course, students are introduced to Six Sigma concepts, use DMAIC (Define, Measure, Analyze, Improve and Control) model, and select the right statistical tools to solve problems. Pass/Fail Status Certificate of completion Cost: $2250 Lab Fee: N/A Six Sigma Black Belt Training, 120hrs Six Sigma Black Belts are the most sought after company assets. This course will reinforce all of the concepts in the Green Belt Series and will give students the opportunity to work with and gain a full understanding of customer requirements. Students will learn the importance of training, mentoring and coaching Green Belt. Students will become comfortable with leading change and supporting continuous improvement initiatives. Students will be required place
findings in a professional presentation to provide feedback to project stakeholders. Pass/Fail Status Certificate of completion Cost: $4500 Lab Fee: N/A Design for Six Sigma, 18 hrs Design for Six Sigma (DFSS) is the process for developing new products and services without the disadvantages of costly defects. DFSS uses the commonly accepted Six Sigma tools to develop innovative products and efficient processes. In this class, students will learn how to integrate the voice of the customer into preliminary design and used tested simulation techniques to predict possible outcomes. Pass/Fail Status Certificate of completion Cost: $675 Lab Fee: N/A Please Note: Design for Six Sigma is not occupational in nature and does not require approval by the State of Michigan.
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Topic Highlights
Engineering Management
Program Outline Engineers move into higher level management positions because they are focused on the corporate improvement processes that are aligned with the strategic issues. Learn the management skills you need to lead others. Use your project and program management skills to optimize team performance. EM 100: Financial Management for Engineers, 24hrs EM 101: From Engineer to Manager, 24hrs EM 102: Project Management Basics, 16hrs Total Program Hours: 64 Total Program Price: $ 2160(Purchased Together) EM: 100 Financial Management for Engineers In todays workplace, it is nearly impossible for an engineer to perform without considering the financial impact of every action on the organizations bottom line. Traditional industrial engineering decision-making tools are not always sufficient to help cut through to the bottom line. Make your profit center shine with sound financial management to supplement good engineering and other technology. This Program introduces basic financial management to engineers and technical personnel who need this knowledge to manage a profit center effectively. Learn practical solutions as well as all the jargon of the trade. A must for newly minted managers from the engineer ranks. The Program also covers the analysis necessary for such longterm financial decisions as issuance of stock or bonds; contracting of leases or loans and financing of a new enterprise; mergers, capital budgeting, the cost of capital and the valuation of a business.
Accounting basics Budgets Capital budgeting Cash flow analysis Engineering economics and depreciation Financial dashboard Financial statement analysis Tax implications Pass/Fail Status Certificate of completion Cost: $900 Lab Fee: N/A

EM 101: From Engineer to Manager If you are transitioning from technical responsibility to managerial responsibility, this Program is your opportunity to learn the skills youll need to manage effectively. Your new managerial role will require a new set of skills and knowledge in which engineers and scientists are typically not trained managerial processes and leadership skills. One set of skills centers on the best practice managerial processes. Research has shown that the most effective managers use and train their teams in systematic best practice processes. These managers add value by being process owners. Understanding this role improves your ability to identify, prioritize and resolve barriers to your teams performance help to solve problems quickly, make critical decisions effectively and protect your plans to assure implementation of your decisions and recommendations. A second focus of the Program addresses the leadership skills or core content people skills in which technical professionals are seldom trained. These leadership and teaming skills include understanding and applying these theories for effective leadership behaviors. The Program is aimed at increasing your awareness and skill level in motivating; using effective management styles and interpersonal and relationship building with your subordinates, peers and supervisor; teaching/coaching/mentoring; goal setting; delegation; time management; team building; and personal growth.
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Topic Highlights

Assessing and developing management style and interpersonal skills Creating an effective work environment Defining the engineering manager's role Developing action plans Identifying problem areas Team management and supervisory skills
Pass/Fail Status Certificate of completion Cost: $900
Lab Fee: N/A
EM 102: Project Management Basics Industrial engineers and others associated with productivity improvement in service or manufacturing organizations often must become project leaders. This seminar focuses on the skills needed to lead and manage projects successfully in those settings. During this seminar, you will develop a simulated project plan as well as an initial plan for a project at your own facility that you will present for seminar discussion. The project management body of knowledge standard. Topic Highlights

Defining project scope and timelines Ensuring project success through management support Integrating projects into operations Managing project costs Project management process Risk management
Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A
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Program Management
Program Outline This program prepares students for the fast paced and rigorous environment of project and program management. Students will be introduced to identifying the scope, time and resources available to start and complete a project or program. Students will also become accustom to cost and risk analysis while setting and reaching realistically high targets. PM100 Introduction to Program Management 4 Hrs PM101 Critical Path Management 4 Hrs IT200 Introduction to MS Project 16 Hrs QM101 Error and Mistake Proofing 4 Hrs PM102 Problem / Mistake Mapping 4 Hrs QM102 Standardization 4 Hrs QM104 Building and Leading Effective Team 8 Hrs PM103 Organizational Leadership 4Hrs PM104 Effective Communication for Managers 6Hrs PM105 Benefit Cost / Analysis 16hrs PM106 Risk Management 4hr Total Program Hours: 74 Total Program Price: $2500(Purchased Together) PM100 Introduction to Program Management 4 Hrs Students will learn a comprehensive way to turn plans into action. Students are introduced to a framework for creating, prioritizing and executing a strategy that incorporates a full range of proven approaches and emerging concepts to align project initiatives with strategic objectives. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Prerequisite: N/A PM101 Critical Path Management 4 Hrs Volume 2, July 2011 2012
Students will learn to identify precedence relationships and predict the impact of possible barriers and issues that arise during the project or program. Student will begin to place more emphasis on the task completion and understand how to shift priorities and resource as needed to reach the targeted completion date. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A Prerequisite: PM100 Introduction to Program Management IT200 Introduction to MS Project 16 Hrs Students will explore the features of Project 2007. Students will learn how to create files, sequence tasks, run reports, and how to communicate schedules. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A Prerequisite: IT100 Computing Essentials or Equivalent QM100 Error and Mistake Proofing 4 Hrs In order to eliminate errors and mistakes, processes may need to be modified so that it is impossible to make them in the first place. This course introduces students to the differences between Error Proofing and Mistake Proofing and identifies some common strategies for implementing corrective actions. Pass/Fail Certificate of Completion Cost: $150 Lab Fee: N/A
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PM102 Problem/ Mistake Mapping 4Hrs Problem Mistake mapping is a stepwise process that allows teams to brainstorm and systematically find and rule out contributing factors while identifying the potential rootcause of an issue. Pass/Fail Certificate of Completion Cost: $150 Lab Fee: N/A Prerequisite: PM100 Introduction to Program Management QM101 Standardization 4 Hrs This course is designed to allow students to identify best practices in internal and external organizations and incorporate them into concrete strategies to standardize and streamline processes. Pass/Fail Certificate of Completion Cost: $150 Lab Fee: N/A QM204 Building and Leading Effective Team 8 Hrs The ability to build and implement effective teams is essential to an organizations success. In this course, participants will learn how to create and implement high-quality, high performance teams in any organization. Pass/Fail Certificate of Completion Cost: $300 Lab Fee: N/A Prerequisite: PM100 Introduction to Program Management PM103 Organizational Leadership 4Hrs Leadership is the key to a successful organization. Leaders must be able to foster a shared vision and implement strategies to see the vision come to pass. In this class, students are comforted with the common forms of leadership and are asked to identify the traits of successful leadership. Pass/Fail Certificate of Completion Cost: $150 Lab Fee: N/A Prerequisite: PM100 Introduction to Program Management PM104 Effective Communication for Managers 6Hrs Students will identify communication styles and learn to leverage communication techniques to get the job done. Students will learn how to give and receive feedback, how to have tough conversations with subordinates, and effectively cascade the mission and vision of the organization. Cross-listed as LD105 Effective Communication Pass/Fail Certificate of Completion Cost: $360 Lab Fee: N/A Prerequisite: PM100 Introduction to Program Management PM105 Benefit Cost / Analysis 16Hrs This class is designed to help students determine the feasibility of a project or plan by quantifying its costs and benefits. Students will learn how to capitalize expenditures; select alternatives based upon fiscal criteria such as in cost of capital, depreciation, and estimated return on investment (ROI). Pass/Fail Certificate of Completion Cost: $600 Lab Fee: N/A Prerequisite: PM100 Introduction to Program Management PM106 Risk Management 4hr Risk Management is a logical and systematic method of identifying, analyzing, treating and monitoring the risks involved in any activity or process. Helps managers make best use of their available resources. Pass/Fail Certificate of Completion Cost: $150 Lab Fee: N/A Prerequisite: PM105 Benefit Cost / Analysis
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Construction Management
Program Outline This program prepares students to supervise tradesmen, schedule material and manage the day to day operations in a construction setting. After completing all of the CM100 level classes and prerequisites. 1) Obtained written authorization by the instructor. PREREQUISITES FOR THE CONSTRUCTION MANAGEMENT PROGRAM ARE AS FOLLOW: IT101 Basic Microsoft Word 4hrs IT104 Basic Micro Excel Spreadsheets 4hrs Construction Management Core Curriculum CM100: Construction and Industrial Safety 12hrs CM101: Introduction to Construction Tools and Machinery 4hrs CM102: Foundations, Frames and Structures 12 hrs CM103: Construction Materials, Properties and Processes 12 hrs CM104: Basic Electricity 8 hrs CM105: Basic Plumbing 8 hrs CM106: Introduction Heating, Ventilation, and Air Conditioning 8hrs CM107: Introduction to Construction Mathematics 40hrs CM108: Construction Documents, Contracts and Operating Agreements 24 hrs CM109: Introduction to Estimating and Bids 20 hrs CM110: Construction Operations, Methods Analysis 12hrs Volume 2, July 2011 2012
CM111: Labor and Organizational Relations 12hrs CM112: Planning, Scheduling and Control 8hrs CM113: Construction Schematics 4hrs Electives (Must Total 12hrs) CM200: Introduction to Commercial and Industrial Electricity 8 hrs CM201: Green Materials and Processes 8 hrs CM202: Introduction to Residential Electricity 4 hrs CM203: Construction, Demolition and Recycling 4hrs Total Program Hours: 196 Total Program Price: $6240(Purchased Together) Total Lab Fees: $ 250 CM100 Construction and Industrial Safety This Program introduces students to common safety practices that will guarantee that all employees on the site are safe. Students will learn MIOSHA and OSHA regulations and how compliance can mean the difference between completing a job on time and being shut down for safety infractions. Pass / Fail Certificate of completion Cost: $450 Lab Fee: $50
CM101 Introduction to Construction Tools and Machinery This course introduces students to the common tools, heavy machinery and terminology used on the jobsite. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: $50
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CM102: Foundations, Frames and Structures Students are introduced to the typical construction methods. This course walks the students through the stages of construction starting at planning and excavation to the erecting of structures and final inspections. Pass/Fail Status Certificate of completion Cost: $450 Lab Fee: $50 CM103: Construction Materials, Properties and Processes Introduction to construction materials, to their properties in place in completed projects and to their characteristics that affect construction processes. Students are also introduced to the organizations, methods, equipment, and safety considerations that are common to projects of all types and to all segments of the industry. Pass/Fail Status Certificate of completion Cost: $450 Lab Fee: N/A CM104: Basic Electricity This Program prepares students to understand basic electrical circuits, schematics and drawings. Students will be introduced to industry jargon, common laws, and codes and regulations. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: $50 CM105: Basic Plumbing Candidates will be given an overview of the basic principles and practical aspects of domestic plumbing, and gain the skills required to oversee numerous practical tasks including layout and installation, sanitary ware installation. Pass/Fail Status Certificate of completion Cost: $360 Lab Fee: $50 Volume 2, July 2011 2012 CM106: Introduction Heating, Ventilation and Air Conditioning Comfort and convenience are the most important amenities to consider in any building project. Heating, ventilation and air conditioning provide for temperature control and a steady stream of fresh air. In this course students will learnthe basic concepts for reading drawings and fundamentals of heating cooling and refrigeration. Student will also be able to identify ad discuss the installation and servicing of the components for different types of heating, air conditioning and refrigeration systems. Student will also be able to explain basic ventilation requirements, and air distribution and cleaning techniques. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A CM107: Introduction to Construction Mathematics This class prepares students for the common math concepts found in the construction industry. Pass/Fail Status Certificate of completion Cost: $1500 Lab Fee: N/A CM108: Construction Documents, Contracts and Operating Agreements This course focuses on the documents used in construction contracts, including agreements, general conditions, drawings, specifications, addenda, change orders, sub and material contracts and daily logs among others, and views them in light of their technical and legal implications to managers of the construction process. Methods of quantity surveying are the focus of most of the lab work. Pass/Fail Status Certificate of completion Cost: $900 Lab Fee: N/A
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CM109: Introduction to Estimating and Bids Students will learn to develop crew composition and calculate production rates and associated cost fora variety of trades. Students will be able to develop material and labor quantity take-offs for key construction systems thatexhibit effective thoughtful analysis, efficiency, and a good audit trail. Students will display the ability to assemble an estimate for a building construction project including direct, indirect, and subcontract costs; insurance and bond premiums; and margins. Pass/Fail Status Certificate of completion Prerequisite: Construction Mathematics Cost: $750 Lab Fee: N/A CM110: Construction Operations, Methods Analysis This course focuses on operations, methods analysis, and productivity enhancement in the construction industry. Pass/Fail Status Certificate of completion Cost: $450 Lab Fee: N/A CM111: Labor and Organizational Relations This class introduces the subject of industrial relations as it pertains to the construction industry. Union or non-union, the construction manager is vitally concerned with the source and quality of the labor he/she uses in the field. This class is designed to investigate these relations and examine some of the problems associated with them. Pass/Fail Status Certificate of completion Cost: $450 Lab Fee: N/A CM112: Planning, Scheduling and Control This course teaches students to accurately identify and address client needs orally and in Volume 2, July 2011 2012 Page 26 writing. Students will be able to conceptualize scope and implement strategies and detail quantities for a commercial building project; Students will also understand how LEAN construction principles affect a construction estimates including time management, budgets. Students will develop criteria to make competence decisions. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A CM113: Construction Schematics This Program consists of instruction and exercises in graphic communication applicable to construction. Students will learn to analyze architectural, structural, mechanical and electrical drawings and extract the information they need to identify and describe various construction components orally, graphically, and in writing, and to perform material quantity surveys. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A
Electives
CM200Introduction to Commercial and Industrial Electricity This course provides an overview of the basic circuits and components that are typically found in commercial and industrial applications. Students will be introduced to automated systems, ladder logic, and high voltage circuitry. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A

CM201: Green Materials and Processes Conservation and recycling are to issues that are at the forefront of political and economic debates. This course teaches students how to eliminate waste in every facet of construction, use environmentally friendly alternatives when ever possible, and leverage information provided by Environmental Construction Organizations such as the Leadership in Energy and Environment Design and Green Building Initiatives. Pass/Fail Status Certificate of completion Cost: $3o0 Lab Fee: N/A
CM202: Introduction to Residential Electricity This course provides an overview of the basic circuits and components that are typically found in residential applications. This course also provides and overview of national and local codes and specifications. Pass/Fail Status Certificate of completion Cost: $150 Lab Fee: N/A
CM203: Construction, Demolition and Recycling This class discusses the processes for design of decomposition and demolition and other the green demolition procedures. The course reviews how to divert debris from landfills and recover materials for reuses and recycling. Pass/Fail Status Certificate of completion Cost: 150 Lab Fee: N/A
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Medical Receptionist Training

Program Outline
Medical Receptionists are in high demand. This fast paced curriculum prepares students to properly schedule appointments, accurately bill patients, and record and fill medical charts with extraordinary precision. Students will also develop a working knowledge of medical terminology and hospital clinic and laboratory procedures.
provide, in both inpatient and outpatient settings. Course includes an introduction to ICD Classification and Reimbursement, an introduction to Coding and Billing, and an overview of the fundamentals of healthcare technology; e.g. electronic health records, and e-prescribing. Students will learn the basics of coding languages, as well as how to code to the highest level of specificity to ensure maximum reimbursement. Pass/Fail Status Certificate of completion Cost: $900 Lab Fee: $150 Intake and Front Desk Operations Student will develop fundamental skills such as customer service, greeting patients, phone reception, word processing, message taking and routing, appointment scheduling, handling correspondence, light bookkeeping, and proficiency in medical practice software functions. Additionally students will learn to update and file patients' medical records, fill out insurance forms, and arrange for hospital admissions and laboratory services. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: $75 Insurance Billing / Claims Processing Students will learn medical, diagnostic, procedural terms, and incorporate their medical coding knowledge. The basics of insurance and medical law will be reviewed to ensure compliance with billing regulations. Students also learn the basics of medical ethics and core health science education, too. Pass/Fail Status Certificate of completion Cost: $900 Lab Fee: $75
MR100: Medical Office Safety- 8hrs MR101: Diagnosis Coding & Procedure Coding, 24hrs MR102: Intake and Front Desk Operations 16hrs MR103: Insurance Billing / Claims Processing 24hrs MR104: Basic Accounting 20hrs
Total Program Hours: 92 hrs Total Program Cost: $3105(Purchased Together) Total Lab Fees: $300
Medical Office Safety In the healthcare field employees are the most important part of any safety program. You may come across unique and possibly dangerous hazards daily. This course is designed to introduce the common hazards in a medical setting, how to avoid risk, and how to handle safety issues. This course is not intended to give in-depth training about each subject but to be a brief orientation to some possible safety hazards. Pass/Fail Status Certificate of completion Cost: $300 Lab Fee: N/A Diagnosis Coding & Procedure Coding Medical coders turn physicians' notes into standard medical insurance codes so that claims can be readily processed and paid. Course will cover medical terminology, anatomy, and some pharmacology, so that students understand the services physicians Volume 2, July 2011 2012
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Basic Accounting Student will learn proper procedures for balancing daily, weekly, and monthly, i.e. the cash drawer, and daily reports to ensure that each patient seen was documented, money collected has been posted to appropriate account, and a billing router was generated for each visit. Student will learn how to review billing router for completeness relative to services provided. Pass/Fail Status Certificate of completion Cost: $750 Lab Fee: N/A
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MedicalOffice Manager
Program Outline Health care is one of the fastest growing industries in America. Health Systems, Hospitals and Private practices, alike, must be run at a high level of efficiency. Medical Office managers lead the charge and verify that the each member of the medical staff is performing at peek proficiency. In this program, students gain the communication, organizational, and management skills that will make them exceptional office managers. Students also gain good business sense and the ability to handle multiple priorities. Students must complete Medical Receptionist Training or equivalent from another institution to apply. Students may also be required to do an externship.
MM101: Introduction to Medical Office Management 16hrs MM102: Accounting 20hrs MM103: Human Resource Management 24hrs MM104: Federal Regulations 20 hrs MM105: Internal Controls 16 hrs
create a balance sheet and profit and loss statement, and how to prepare a Standard Operating Procedure Manual for the office. Pass/Fail Status Certificate of completion Cost: $750 Lab Fee: N/A
Human Resource Management
Students will learn the fundamentals of the Fair Labor Standards Act (FLSA), with specifics on recruitment and hiring, firing, disciplinary action and overtime laws. Student will also review employee benefits administration, training and development, orientation and on-boarding, performance appraisal techniques, payroll processing, and developing grievance procedures. Pass/Fail Status Certificate of completion Cost: $900 Lab Fee: N/A
Federal Regulations
Total Program Hours: 96hours Total Program Cost: $3240(Purchased Together)

Introduction to Medical Office Management
The course is an overview of Medical Office Management. It is intended to introduce the student to staffing, delivery systems, patient flow, and patient satisfaction. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A Accounting Coursework concentrates on accounts receivable, reimbursement and collection procedures, patient and insurance record keeping, and budget and financial records. Students will learn how to establish a basic general ledger system to ensure accurate tracking on revenue and expenses, how to Volume 2, July 2011 2012
HIPAA Training - The Health Insurance Portability and Accountability Act of 1996 (HIPAA).Training covers topics like patient rights, physical safeguards against privacy breaches, and technical safeguards against security breaches; CLIA Training (Clinical Laboratory Improvement Amendments 1988) sets forth the conditions that all laboratories, including office based labs, must meet to be certified to perform testing on human specimens.; JCAHO Training -The Joint Commission on Accreditation of Healthcare Organizations. Training includes age-specific competence, medication errors, and standardization of abbreviation symbols, OSHA Training to ensure compliance with Occupational Safety and Health Administration standards saves lives in the United States every day, according to the OSHA government website. Training in OSHA helps employees comply with the standards put forward by the organization. (Certification courses can range from 1-20 hours' worth of study, depending on the level of exposure to the issues involved.) Pass/Fail Status Certificate of completion Cost: $750 Lab Fee: N/A Page 30

Internal Controls Students will become familiar with the development and implementation of management systems and policies for reasonably documenting, retaining, monitoring, and correcting operational processes to prevent and detect waste and to ensure proper payment and compliance with regulatory agencies. Students will learn processes for conducting internal audits to identify areas of vulnerability. Pass/Fail Status Certificate of completion Cost: $600 Lab Fee: N/A
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Dynamic Business Plan Implementation

Program Outline Every organization small to large is always in need of a Leader with a plan who can guide all resources towards achieving superior outcome fast. Growing companies are dependent on continuous investment in exploiting additional market prospects. One of the funding restrictions is often conditional on a Cognizant Implementation Leader who can strategize, coach and do. This program will demonstrate the professional methodology and tested processes that have been the cornerstone of many actual successful start up or business growth projects across various industries and markets worldwide. You will learn a succinct business expansion plan designed to minimize meandering and maximize benefits. This training will establish a correlation between the risks, assumptions and explains the disciplined instructions that increase the probabilities of success. Potential? Its where your plans will take you??? Results!Its where youcan take your plans!!! PleaseNote:Candidates must have midlevel managerial experience or above with demonstrated profit and loss knowledge. Participants must bring a subject of interest for business plan development.
DBPI 100: Brainstorming, Sorting and Selecting Key Success Factors, 16 hrs DBPI 150: Vision, Competencies & Deliverables, 10 hrs DBPI 200: Internal & External Essential Project Resources, 4hrs DBPI230: Practical Allocation of Resources, 16hrs DBPI 260: Interactive Team Roles, 16hrs DBPI 300: Implementation Milestones & Measurement, 10hrs DBPI 400: Result Based Process Standardization, 35 hrs DBPI 500: Sustainable Execution, 25 hrs Total Program Hours: 132 Total Program Price: $4950 (Purchased Together) Total Lab Cost: $995 Please Note: 100 level and 200 level courses must be taken in sets, respectively. Costs are displayed for each set. DBPI 100: Brainstorming, Sorting and Selecting Key Success Factors, 16 hrs. This course is designed to teach students how to lead and help an organizationwhen they are experiencing a constraint or bottleneck in implementing strategic plans. The sure signs Dynamic Business Plan Implementation is needed are - The team knows it should take action, but is unsure of direction or is simply taking too long. Sort out the comprehensive ideas from throughout the organization and align them with strategic deliverables. Pass/Fail Status Certificate of completion DBPI 150: Vision, Competencies and Deliverables, 10 hrs This workshop style approach is designed to consolidate and sharpen a simple and inspiring vision (journey) that leverages existing available core competencies to bring about value added deliverables (destination). You will be trained in assessing strategic cause and affect analysis related to coordinated approach for sustainable results. Is current business plan viable? What is the Best Global Strategy? Page 32

Will the Companys resources be able toimplement and sustain success? What action items are required to succeed? Pass/Fail Status Certificate of completion Cost for the set: $1300 Lab Fee: $195 DBPI 200: Internal & External Essential Project Resources, 4 hrs Learn to differentiate project requirements, identify stakeholders and clearly analyze potential level of needed contribution. Develop a plan to calibrate the needs of competency, diversity, culture and your business plan. Commence a communication plan and a distribution list to encourage engagement and support. Gain the knowledge on how to establish a sense of urgency for implementation that is measured in hours / days vs. weeks / months. The training will use examples on how to exhibit a process driven approach that sets you, your team and the project apart. DBPI 230: Practical Allocation of Resources, 16 hrs You will learn how to transform the current resources (oversight & assignees) into tasks (strategizing, coaching and doing). The training will concentrate on standardization of a repeatable and reproducible process that will be supplied by everyones on time and steady accomplishments. The training will focus on how to balance available time for committed key resources. DBPI 260: Interactive Team Roles, 16hrs This training will concentrate on roles & responsibilities of the team members. You will learn how to focus project tasks on individuals (single point of contact) vs. committees and minimize overlap and priority confusion. The training tools uniquely anchored in two levers: Leveraging constraints through process bottleneck management Leveraging people through Willing & Ablemanagement system Volume 2, July 2011 2012 Pass/Fail Status Certificate of completion Cost for the set: $1440
Lab Fee: $270
DBPI 300: Implementation Milestones & Measurement, 10 hrs You will learn project management skills on how to measure the team so everyone knows how to behave. The training will deliver a process for setting priorities. You will be given the right tools for a simplified project management tools that will not require uncommon software and skills. The training will encompass methods that are consistently linked to: Voice of market / voice of customer / voice of company Specific requirements for each corporate function Visual measurement and tracking system Expected Evidence of Completion Pass/Fail Status Certificate of completion Cost: $500 Lab Fee: $75 DBPI 400: Result Based Process Standardization, 35 hrs This interactive achievement workshop is designed to deliver desirable business plan benefits through passionate teamwork. Learn how to develop templates as a specific observable work product that is directly associated with completion of the related action item (i.e. an approved process document, a structure behavior, chart, visual aid, Matrix, report, acquired asset). Job descriptions and personal business plans training Action item goals and associated process flow mapping Pass/Fail Status Certificate of completion Cost: $1400 Lab Fee: $265 DBPI 500: Sustainable Execution, 25 hrs Page 33

This program will provide a process for consistent sense of urgency and constancy purpose. The desired outcome is a clear vision and pathway to quickly get youraction items moving from concept to implementation. Regular and measurable progress reports training Constraint management and problem solving training Lean enterprise and lead time reduction training One piece flow throughput improvement training Productive people reductions, productive space reductions, start up& operating cost reductions Pass/Fail Status Certificate of completion Cost: $1000 Lab Fee: $190
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Interim Executive Management

Program Outline In todays lean and fast moving business climate there are instances where an absence of a key leader would create temporary exposure to risks due to unforeseen circumstances (medical/personal leave of absence, unexpected staff turnover, Sudden/temporary increase in workload.). This serious demand regarding continued smooth executive level custody of critical functions requires an experienced professional to provide coverage. The requirement of assuring company success allows you to offer instantly available Interim Executive horsepower to business in times of need: Interim Chief Operation Officer Interim Marketing and Sales Director Interim CFO / controller Interim Human Resource Director Interim Engineering Director Interim Manufacturing Director Interim Quality Director Interim Purchasing Director Interim Facility Director You will be trained on how to get started on the day one and begin where the full time executive left off (i.e. focused delivery of the executives personal business plan). You (Interim executive) will learn an organized approach to applying your extensive real world experience and instantly add value to the company with a vacancy. The training will focus on the proven processes and skills to allow you to quickly integrate into the company and immediately deliver forward momentum. Total Program Hours: 40 Total Program Price: $2000
Total Lab Fees: $390
Launching International Operations

Program Outline We are all witnessing the emergence and strengthening of the matter of fact global economy. Promising commercialization trends continue to point toward globalization opportunities. As emerging countries develop, the market demand for professional services, high technology and advanced production are on the rise. Assertive companies are following new Customers around the world and are finding underserved business growth market demands. These organizations however successful in their home markets are looking for confident professionals who can lead the launching of an international lead to cash operation. This workshop will demonstrate the comprehensive process that will result in a hassle free turnkey project start up. You will learn how to expand, consolidate or launch new small or large international business ventures. The training will focus on project fundamentals such as business registration, cultural sensitivity, networking, competition, logistics, staffing, facility, suppliers, intellectual property, training, tax, banking, foreign exchange, and return on investment. Total Program Hours: 65 Total Program Price: $3500(Purchased Together) Total Lab Fees: $750
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Governing Body
SBCTI is owned and operated by Sensible Business Consulting Group,LLC (SBCG). Sensible Business Consulting Group, LLC is a North American provider of comprehensive Quality, Training and Consulting services. SBCG is a diverse company with a variety of tools that are applicable to every industry. SBCG specializes in providing quality services in career and leadership development, quality improvement of products or processes in product engineering, manufacturing, healthcare and services industries utilizing Lean, Six-Sigma and Total Quality Management (TQM) tools . SBCG is committed to building leadership in industry and the community - one person, one process at a time.
SBCTI Administrative Staff

Name Joseph Kimbrough Charles Johnson Belinda Barnes Catrina Moss Deborah Beeler Dr. Twianie Roberts Position Director Assistant Director Information Technology Consultant Community Relations Consultant Educational Content Consultant Educational Curriculum Consultant
SBCTI Faculty and Courses

Name
Joseph Kimbrough Charles Johnson Belinda Barnes Prabir Data CalanthaAsar Margaret Billingsley Debra Lewis Tony Kayyod Susan West Robert Ross
Programs and Courses Customer Service Training , Six Sigma, Leadership Development Program and Construction Management, Leadership Development Information Technology Quality Management, Six Sigma Training Courses Medical Receptionist and Medical Office Training Entrepreneur Training Quality and Inspection Training Executive Management Training Executive Management Training Construction Management Training
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School Calendar 2012 - 2013

SBCTI will be closed to observe the following holidays. Programs affected by holiday observation(s) will be adjusted as needed.
Calendar Year 2012

July: Closed July 4th (Independence Day) September: Closed September 3th (Labor Day) November: Closed November 11th (Veterans Day) Closed November 22th-24th ( Thanks giving) December Closed December 24th January 7nd (Christmas / New Year Break)
Calendar Year 2013

January: Closed January 2st (New Year day Observance) Closed January 21th (Dr. Martin Luther King Holiday) February: Closed February 18th -22th (Winter Break) March: Closed March 29th (Good Friday) April: Closed April 2nd (Observance of Easter) May: Closed May 27st (Memorial Day) July: Closed July 4th (Independence Day) September: Closed September 2rd(Labor Day)
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Admission Policies
Students may be admitted into a Sensible Business Career and Training Institute (SBCTI) program after fulfillingrequirements: 1. The student must complete a SBCTI Student Application. 2. The student must have a consultation with anSBCTI admissionsconsultant to evaluate skill and experience levels and identify education andcareer goals. 3. A payment method must be established and agreed upon by the student and SBCTI prior to registration. TUITION Cost per clock hour is $37.50 per hour unless specified by the Catalog pricing. Discounted pricing is available when declaring a program and after completing 2 or more class in the program of study. Call the Admissions office for details. Cost per program is as follows: Program Leadership Development Career Development Entrepreneur training Customer Service Training Information Technology Training Quality Inspection and Reliability Training Advanced Quality Inspection and Reliability Training Advanced Customer Quality Technician Quality Management Training Quality Assurance Engineering Training Six Sigma Black Belt Training Six Sigma Green Belt Training Design for Six Sigma Engineering Management Project Management Construction Management Medical Receptionist Training Medical Office Management Dynamic Business Plan Implementation Interim Executive Management Launching International Operations
(Bold denotes Executive Series)
Tuition $945 $1,080 $5265 $1080 $1687 $1553 $810 $3450 $2970 $3240 $4500 $2250 $675 $2160 $25oo $6240 $3105 $3240 $4950 $2000 $3500
Labs / Fees N/A N/A $350 N/A $120 $234 $128 $365 N/A N/A N/A N/A N/A N/A N/A $250 $300 N/A $995 $390 $750
Total Cost $945 $1,080 $5615 $1080 $1807 $1787 $930 $3815 $2970 $3240 $4500 $2250 $675 $2160 $2500 $6490 $3405 $3240 $5945 $2390 $4250
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PAYMENT METHODS SBCTI accepts payment by means of: Personal Check Cashiers check or money order Vouchers from Local and State government agencies ENROLLMENT AND REGISTRATION POLICY Students must have two valid forms of ID the day of registration. Students must complete application form. $25 application fee and tuition. All classes are open to the public Several Programs require prerequisites, details are disclosed when students enroll for classes. Classes are taught in a seminar format. Classes are forming daily.Call the SBCTI Enrollment office at (734)620.9461 for details and available class times. To register for a SBCTIProgram you must contact the Admissions department at the Canton, Michigan Head Quarters location. Early registration is strongly recommended. New students must follow the Admissions Policy as outlined. Existing students may contact the Admissions department to request enrollment in a Program. Please Note: Payment is due in full no later than the date of class unless other arrangements have been made. Refer to your student contract for details. Initial Enrollment: Students are enrolled in classes (Programs listed in the students signed agreement) and provided a copy of their transcript. Requests for Program/Program Changes: Requests for changes in Programs/programs must be made in writing to the admissions department minimally 48 hours prior tothe start of the class the student would like to make changes to. The Admissions department will process the change and provide the student with acopy of his/her updated transcript. Retake Requirements: Students who complete a class are eligible to retake that class within a year of the original class date. Student must submit a request to admissions one week prior to ensure the request and enrollment is processed and the student provide d acopy of their transcript. SBCTI CANCELLATION AND REFUND POLICY All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for veterans) may be retained by the school if the application is denied. 1) 2) 3) 4) 5)
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All tuition and fees paid by the applicantshall be refunded if requested within three business days after signing a contract with the school. All refunds shall be returned within 30 days. After the third business day has elapsed, the following refund policy goes into effect: 1) When written notice of student cancellation or withdrawalis received: With a minimum of seven business days notice, prior to Program/program start date students will receive a 100% refund of the full program tuition. In the event that an applicant applies and is admitted less than seven days to the date of the course or seminarandwishes to cancel prior to the start of the class, the student must file a written cancellation request with the administration office and will have 3 business days from the time of enrollment to petition for a full refund. With a minimum of six business days notice, prior to the program start date students will receive a 90% refund of the full program tuition. With a minimum of five business days notice, prior to the program start date students will receive an 80% refund of the full program. Beyond the fifth business day and up to the start date, tuition will be returned lessa processing fee, of not more than$75,and materials costs. SBCTI programs are priced as per clock hour and as program packages. Discounts are dependent upon the Program listing. Unused tuition will be calculated on a prorated basis by taking the total cost of the Program or program paid by the student, less the used portion of Program/program (whether the student has attended the Program or not), less the price for Program/program book(s), materials, labs and exams used by the student prior to the date of the cancellation notice. If you do not attend the course or seminar and do not cancel or transfer prior to the start date, the course fee is non-refundable. Please Note: It is our policy to hold all courses and seminars. However, the SBCTI reserves the right to cancel or reschedule any seminar, if necessary, and to substitute presenters. We will gladly issue course and seminar fee refunds if cancellation is necessary, but we cannot be responsible for any airfare penalties or other travel expenses that may be incurred due to these changes. 2) Whenwritten notice of student cancellation is not received: There is no refund. Students should follow up with the administration office to verify receipt of cancellation request. All requests will be date and time stamped upon receipt. PROGRAM RECOGNITION If students previously attended and passed a Program included in a program, theProgram will be applied to the studentsSBCTI records. The Program will be recognized and reflected in the students transcript.
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Credit for Programs acquired at other training facilities will be assessed and any transferrable clock hours will be put in writing and added to the students transcript. PROGRAM PREREQUISITES AND OUTLINES All SBCTI intermediate and expert Programs build upon skills developed in the basic and essential Programs. It is important that students are proficient in the skills presented in the foundation Programs before advancing. Complete Program outlines are listed above. GRADES Upon successful completion of each class every student will receive a pass/fail status and a certificate of completion. Mastery is a prerequisite to awarding a pass distinction which corresponds to an average of 70% or above on completed course work. Evidence of mastery shall be determined by one or more of the following methods: 1) unit tests; 2) written assignments; 3) skills performance checklist; and 4) comprehensive assessments of knowledge and skills. For students receiving fail status he/she will have to meet with an admission consultant to determine the students needs for an opportunity to retake the class. CERTIFICATES OF COMPLETION: SBCTI will issue certificates of completion for individual Programs as well as certificates of completion for entire program completion. There are no licenses issued at this time. JOB PLACEMENT ASSISTANCE Placement assistance is available for completion of specific programs. Job placement assistance is available by request. SBCTI makes no guarantees, warranties or claims on finding each student a job. PROGRAMWARE SBCTI includes Programware to students at the beginning of each Program/program.Lab fees where applicable. TRANSCRIPTS AND RELEASE OF STUDENT RECORDS SBCTI maintains permanent records as required by state and federal law for each student. Students requesting a copy of their transcript in person must present photo identification to admissions prior to receiving the individual transcript. Students requesting transcripts viaU.S.mail must submit a letter requesting the transcript. The letter must include: students name,address, phone number and signature.
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Authorized representatives of a local, state or federal agencies and institutions thatfund SBCTI students will be provided student transcripts upon request. ATTENDANCE POLICY It is a requirement of all students to attend and complete a minimum of 75% of in class work. Students who are absent more than 25% of the available scheduled in class time may be subject toprobation or dismissal.
Please Note: A tardy will be recorded 15 minutes after class begins.Three unexcused
tardies will result in a recorded absence. Students are considered absent if they are more than 45 minutes late without consent from the instructor. A leave of absence will be approved by instructors depending on the severity of the issue. Any student can reapply for any class if they are unable to complete the class due to medical, family or other critical undertakings. First Day of Class/Module: On the first day of class students mustsign the class registration log and initial the log everyday thereafter. Students must sign and initial the registration log to receive credit for daily attendance. Instructors monitor and verify student hours of attendance. Make up work for excused absences
1. Students are permitted to receive credit for make-up work for excused absences only. 2. Students will receive one day to make-up work for each day of excused absence they have. 3. Students must submit a legitimate excuse for being absent one day following their absence. 4. The student must assume responsibility for completing make-up work. 5. Because of the nature of some subjects students may be required to complete all work assigned, whether the absence is excused or not. However, students will only receive credit for make-up work when the absence is excused. 6. A zero (0) must be given for unexcused absences. 7. It is the students responsibility to obtain from instructors all make-up assignments upon their return to class.
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RULES OF CONDUCT
Every SBCTI student is expected to:

1. Be on time. Punctuality is required of each student 2. Be Prepared for class. Bring all materials required for the class with you daily (Program book, pen, pencil, etc.). Take care of personal needs (restroom, make-up, hair, drink of water, etc.) prior to arriving to class and on breaks. 3. Be attentive and participate. Pay attention throughout the class and participation is mandatory. Learn as much as you can. Students who are found sleeping will be asked to leave. 4. Be cooperative. Make your best effort to actively contribute to the class. 5. Be courteous. Show respect for your fellow students and SBCTI staff. Avoid profanity, harassment, sexual harassment, defiance and racial/ethnic intolerance. These types of comments and behaviors are unacceptable at SBCTI.
Sexual Harassment and Sexual Violence defined: Sexual harassment consists of unwelcome sexual advances, requests for sexual favors, sexually motivated physical conduct or communication of a sexual nature. Sexual harassment includes, but is not limited to the following behaviors: Unwelcomed statements of a sexual nature. Unwelcomed solicitation or pressure for sexual activity. Intentional brushing against, patting or pinching of anothers body. Suggestive or obscene letters, notes, invitations, derogatory comments, slurs, jokes, epithets, unwanted physical contact, and blocking movements. Leering with sexual overtones, gestures, display of sexually suggestive objects, posters or cartoons. Indecent exposure.
Discipline Policy A student or prospective student may be disciplined, dismissed or barred from the class for tardiness; drunkenness or consumption of alcohol on the premises; rude, vulgar or disruptive behavior in the classroom; smoking or using tobacco products; or being generally inattentive (sleeping, reading, etc.) during class. Students terminated for violating rules of conduct may be readmitted at the discretion of the school director. See the Suspension Section for further details.
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Harassment and disruptive behavior will not be tolerated. Students will receive two warning for such behavior, the first of which will be verbal the second written. Subsequent dealings of said conduct will result with the student being asked to leave the premises. Disrespect for SBCTI property and equipment (including downloading inappropriate content) will not be tolerated. Students may not connect personal property (thumb drives, phones, cameras etc.) to SBCTI hardware or equipment. Unauthorized devices will be confiscated, student will be asked to leave and the student may be held financially responsible for damages to the computer, servers, etc, resulting from viruses, spy ware, ad ware, Trojans and any other software that is detrimental to computing operations. Any equipment needed will be provided by SBCTI and covered in your lab fees. Software piracy or violating copyright rules and regulations will result in legal action.
Suspension
Suspension can occur on the basis of unsatisfactory work. Suspensions for Unsatisfactory Work are determined by the Institutes directors upon recommendation from Program instructor. Suspension will occur if a student is disorderly and is a dangerous to themselves and others. Suspension will also occur if students are found stealing or damaging the property of SBCTI or students in attendance of SBCTI and legal procedures will be determined accordingly. Students will not be allowed to reapply for other classes if it is determined that any of the following has occurred: 1) Found with a dangerous weapon. SBCTI Administration Staff reserve the right to decide what a dangerous weapon is. Examples are, but not limited to, possessing a fire arm, knife longer than 4 inches in length, carry a pad lock,heavy duty chains, or any other object which is not in and of itself a weapon as defined, but where the possession or use of the object is coupled with the intent to inflict body harm. 2) Found with illegal drugs, or alcohol, or controlled medication (like Prozac or antidepressants), without a doctor's prescription. 3) Assaulting any school employee or official. 4) Is convicted of a felony while enrolled in Training courses. 5) Physical fights where (i) victim sustains severe injury, (ii) an injury requires medical attention, or (iii) a weapon was used. 6) Bomb Threat. 7) Arson. 8) Sexual Assault. 9) Repeated offenses following suspension.
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RE-ADMITTANCE INTO A PROGRAM If a student is suspended from an SBCTI program for any reason, the following procedure should be followed in order to re-enter the program: 1. The student must submit a letter to a SBCTI admission consultant requesting re-admittance to the program. 2. After reviewing the letter, the admission consultant will meet with the student to discuss the reason(s) he/she was removed from said program and how similar issues can be prevented should he/she be re-admitted to the program. 3. The Admission Consultant will collaborate with Executive Management for a new strategy for the student prior to approval for re-admittance to the program. 4. The student will sign a contract agreeing to the new strategy before re-admittance to the program takes place. STUDENT COMPLAINT/GRIEVANCE PROCEDURE In the event a student experiences a problem with a particular class or instructor the student should first discuss the matter with the instructor. If a resolutioncannot be reached, the student should then contact the Executive Management for help in the matter. A formal complaint can be lodged at SBCTI@sensiblebusiness.org. If further assistance is required, a formal complaint may be filedelectronically to the State of Michigan Proprietary Schools Division at www.michiganps.net or mailing a letter to Victor Office Center 2nd Floor, 201 North Washington Square,Lansing, Michigan 48913. DESCRIPTION OF FACILITIES SBCTI promises to provide a comfortable learning environment for all students. The facility has easily accessible classrooms, break-rooms and restrooms, students requiring help will receive assistance from the SBCTI staff. For programs requiring computers, each student will have access to an SBCTI PC. FOR MORE INFORMATION Contact us Phone Number: E-mail address: Mailing Address: (248) 973-SBCT 7228 info@sbctinstitute.org 39555 Orchard Hill Place Suite 600 Novi, Michigan 48375 Office: (248)973-7228 36660 Cherry Hill Road Westland, Michigan 48185
Site Location:
For additional locations contact our office: (248) 973-SBCG 7224 Volume 2, July 2011 2012 Page 45

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Sensible Business Career and Training Institute

Volume 2, July 2011 2012

Executive Leadership Series

School Information and Policies

Volume 3, July 2012 2013