Está en la página 1de 2

About CleanWipe =============== CleanWipe is a tool that you can use to prepare or clean any supported Windows c omputer

before you install Symantec Endpoint Protection. It is a self-extracting executable that unzips its batch files, utility programs, and data files to the Windows\Temp folder by default. The password for this self-extracting executab le is "symantec" (no quotes, all lower case). Use CleanWipe with caution. You should use CleanWipe as a last resort after all other means to prepare or clean a computer for Symantec Endpoint Protection inst allation have failed. Running CleanWipe may result in MsiInstaller items being logged in the Windows E vent Viewer Application log with the following descriptive text: "Failed to connect to server. Error 0x800401F0." These Event Viewer log entries are harmless and can be ignored. In rare situations, running CleanWipe may cause a computer to crash with a blue screen. If this occurs, restart the computer and run CleanWipe again to solve th e problem. Before Running Cleanwipe ======================== ***It is strongly recommended that you DO NOT Run Cleanwipe over non-console RDP ; This has been known to cause problems with NIC drivers. How to restore network connectivity if cleanwipe tool removes the network card d rivers https://www-secure.symantec.com/connect/articles/how-restore-network-connectivit y-if-cleanwipe-tool-removes-network-card-drivers

Running CleanWipe ================= To run CleanWipe on 32-bit operating systems: --------------------------------------------1. Copy the CleanWipe folder to the target computer. 2. Open the CleanWipe folder and double-click the CleanWipe.exe file. 3. When you are prompted, browse to a location where you want the files to be co pied and then click Start to extract the files. If you click Start without selecting a location, the files are extracted to the Windows\Temp folder. 4. When you are asked if you want to run CleanWipe now, click Yes to run CleanWi pe immediately; click no to run CleanWipe later. 5. As you run CleanWipe, you are prompted several times. It is recommended that you click Yes in response to all prompts. If you choose to run CleanWipe later, browse to the CleanWipe\app folder and dou ble-click the RunCleanWipe.bat batch file. Remember to click Yes in response to

all prompts. To run CleanWipe on 64-bit operating systems: --------------------------------------------1. Copy the CleanWipe folder to the target computer. 2. Open the CleanWipe folder and double-click the CleanWipe.exe file. 3. When you are prompted, browse to a location where you want the files to be co pied and then click Start to extract the files. If you click Start without selecting a location, the files are extracted to the Windows\Temp folder. 4. CleanWipe cannot automatically launch after you extract it on 64-bit operatin g systems, so change directory to the CleanWipe\app folder and double-click the RunCleanWipe.bat batch file. Remember to click Yes in response to all prompts. To run CleanWipe in silent mode: -------------------------------1. Copy the CleanWipe folder to the target computer. 2. Open the CleanWipe folder and double-click the CleanWipe.exe file. 3. When you are prompted, browse to a location where you want the files to be co pied and then click Start to extract the files. If you click Start without selecting a location, the files are extracted to the Windows\Temp folder. 4. If you are asked if you want to run CleanWipe now, click No. 5. Open a command prompt and change directory to the CleanWipe\app folder. 6. Type the following command: RunCleanWipe -silent 7. CleanWipe then uses its defaults to run without any user input. Note: When running CleanWipe On the Microsoft Vista operating system you must ru n as administrator.