BMC ProactiveNet Compatibility and Support Matrix

Supporting BMC ProactiveNet version 8.6.02

July 2011

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Contacting BMC Software

You can access the BMC Software website at . From this website, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX 770422827 USA Telephone 713 918 8800 or 800 841 2031 Fax 713 918 8000

Outside United States and Canada Telephone (01) 713 918 8800 Fax (01) 713 918 8000

If you have comments or suggestions about this documentation, contact Information Design and Development by email at .

Copyright 2011 BMC Software, Inc. Copyright 2011 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. BladeLogic and the BladeLogic logo are the exclusive properties of BladeLogic, Inc. The BladeLogic trademark is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. IBM Tivoli and IBM AIX are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc., under license from and with the permission of OGC. IT Infrastructure Library is a registered trademark of the Office of Government Commerce and is used here by BMC Software, Inc., under license from and with the permission of OGC. Linux is the registered trademark of Linus Torvalds. Oracle is a registered trademark of Oracle Corporation. Sun Solaris is a trademark or registered trademark of Sun Microsystems, Inc., in the U.S. and other countries. UNIX is the registered trademark of The Open Group in the U.S. and other countries. The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation. Restricted Rights Legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended

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from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 770422827, USA. Any contract notices should be sent to this address.

Item Number: 210102

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Customer Support You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by telephone or email. To expedite your inquiry, please see Before Contacting BMC Software. Support website You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support. From this website, you can: Read overviews about support services and programs that BMC Software offers. Find the most current information about BMC Software products. Search a database for problems similar to yours and possible solutions. Order or download product documentation. Report a problem or ask a question. Subscribe to receive email notices when new product versions are released. Find worldwide BMC Software support center locations and contact information, including email addresses, fax numbers, and telephone numbers. Support by telephone or email In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or send an email message to customer_support@bmc.com. (In the Subject line, enter , such as .) Outside the United States and Canada, contact your local support center for assistance. Before contacting BMC Software Have the following information available so that Customer Support can begin working on your issue immediately: Product information oProduct name oProduct version (release number) oLicense number and password (trial or permanent) Operating system and environment information oMachine type oOperating system type, version, and service pack oSystem hardware configuration oSerial numbers oRelated software (database, application, and communication) including type, version, and service pack or maintenance level Sequence of events leading to the problem Commands and options that you used Messages received (and the time and date that you received them) oProduct error messages oMessages from the operating system, such as file system full oMessages from related software

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Contents
Installation requirements .....................................................................................2
BMC ProactiveNet Server .................................................................................. 2 BMC ProactiveNet Agent ................................................................................... 5 BMC ProactiveNet Administration Console ................................................... 10 BMC ProactiveNet Operations Console ......................................................... 10 Supported BMC ProactiveNet databases .................................................................. 11 Virtualization support ................................................................................................ 11 BMC ProactiveNet CMDB Extensions and BMC Impact Model Designer requirements ............................................................................................. 11 BMC Impact Event Adapters requirements ............................................................. 12 BMC Impact Integration Web Services Server requirements ................................. 13 Integration for BMC Remedy Service Desk requirements ...................................... 14

Supported integrations with other BMC products........................................ 15 Supported integrations with third party products ........................................ 16 Compatibility matrix for BMC Performance Manager Portal and BMC Impact Integration Web Services .......................................................... 18 Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting ..................................... 19 Third-party product requirements and support ............................................ 19 Language enabled platforms .......................................................................... 20 Support lifecycle for BMC ProactiveNet ........................................................ 20

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Installation requirements
The following sections list the minimum supported configuration for installation of the components of BMC ProactiveNet Performance Management version 8.6.02.
Note:

The recommendations mentioned in this guide support a typical setup. Configurations and disk space may vary depending on the size and number of devices being monitored. For more information, see the BMC ProactiveNet Performance and Scalability Guidelines.

BMC ProactiveNet Server

The BMC ProactiveNet Server can be installed only on the following operating systems: -Microsoft Windows -Sun Solaris 9 or 10

BMC ProactiveNet Server requirements for Microsoft Windows

Component Requirement Recommended

User Rights Supported versions of Microsoft Windows

Administrative privileges -Windows 2003 (64 bit) Note: Windows 2003 (64 bit) is supported only for users upgrading from BMC ProactiveNet version 8.5 to version 8.6.02. -Windows 2008 (64 bit) -Windows 2008, R2 (64 bit) Note: For Microsoft Windows 2008 and later versions, User Access Control must be disabled.

Memory Hard disk space

4 GB 8 GB

8 GB 20 GB (without Oracle installed) For Oracle requirements, see the Oracle documentation. Intel Pentium IV

Processor configuration Port availability

Intel Pentium III The following ports should be available: 80, 443, 1851, 3084, 3115, 3182, 8005, 8008, 8009, 8093, 8080, 1099, 1100, 1828, 2638, 9149, 12123, 12124, 12126, 12130, 12134, 12141, 15000, and 45000 3 GB

Pagefile

4 GB

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Primary interface Free disk space on system root

Check for Network Interface Card (NIC) 2 GB

Yes

BMC ProactiveNet Server requirements for Solaris

Component Requirement Recommended

User rights Platform Supported versions of Sun Solaris Memory Hard disk space

root privileges SunTM UltraSPARC-10 or later Solaris 9 or 10 4 GB 9 GB 8 GB 18 GB (without Oracle installed) For Oracle requirements, see the Oracle documentation.

Port availability

The following ports should be available in listen mode: 80, 443, 1099, 1100, 1827, 1828, 1851, 2638, 3084, 3115, 8005, 8008, 8009, 8093, 9149, 12123, 12124, 12126, 12130, 12134, 12140, 12141, 15000, 45000

Swap space Software disk space Data disk space Temporary disk space (/tmp) Display File descriptor Package required for graphs

3 GB 4 GB 5.5 GB 200 MB with read/write privileges 256 colors (required for Administration Console) 1024 system SUNWmfrun Motif RunTime Kit

4 GB 4 GB 9 GB 200 MB

1024

In addition to the requirements shown in the table above, you must also apply required Solaris patches listed in the tables below for Solaris 9 and Solaris 10. You can download these patches from the Sun Microsystems website. Patch requirements are frequently revised. For updated or additional patch requirements, check www.bmc.com/support.

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Required patches for Solaris 10

Patches Description

118822-30 118833-36 118918-24 119042-11 119254-53 119254-70 119578-30 120011-14 120272-25 120900-04 121133-02 1640-05 125503-02 125547-02 125555-06 125891-01 126540-02 126897-02 127127-11 127755-01 137137-09 138217-01 138866-03 125137-20 140796-01 140860-01 140899-01

Kernel Kernel Patch Solaris Crypto Framework Patch svccfg and svcprop Patch Install and Patch Utilities Patch SunOS 5.10: Install and Patch Utilities Patch FMA Patch SunOS 5.10: kernel patch SunOS 5.10: SMA patch libzonecfg Patch zones library and zones utility patch SunOS 5.10: zfs genesis patch SunOS 5.10: package-move-of-IP-objects patch SunOS 5.10: zoneadm indirect dependency patch SunOS 5.10: patch behavior patch SunOS 5.10: libc_psr_hwcap.so.1 patch SunOS 5.10: libumem library patch SunOS 5.10: Fault Manager Patch SunOS 5.10: kernel patch SunOS 5.10: Fault Manager patch SunOS 5.10: kernel patch SunOS 5.10: svccfg & svcprop patch SunOS 5.10: sharetab patch JavaSE 6: update 18 patch (equivalent to JDK 6u18), 64bit) SunOS 5.10: umountall patch SunOS 5.10: su patch SunOS 5.10: [ir].manifest patch

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Required patches for Solaris 9

Patches Description

111711-17 111711-24 111712-17 111712-24 112785-63 112785-65 112963-32 112963-33 113096-03 113886-48 113886-49 113887-48 113887-49 125137-20

32 bit Shared library patch for C++ SunOS 5.9: 32 bit Shared library patch for C++ 64-bit Shared library patch for C++ SunOS 5.9: 64-Bit Shared library patch for C++ Xsun patch X11 6.6.1: Xsun patch Linker patch SunOS 5.9: linker Patch X11 6.6.1: OWconfig patch OpenGL Patch for Solaris (32 bit) OpenGL 1.3: OpenGL Patch for Solaris (32 bit) OpenGL Patch for Solaris (64 bit) OpenGL 1.3: OpenGL Patch for Solaris (64 bit) JavaSE 6: update 18 patch (equivalent to JDK 6u18, 64 bit)

BMC ProactiveNet Agent

The BMC ProactiveNet Agent can be installed on the following operating systems: -Microsoft Windows -Sun Solaris -Red Hat Enterprise Linux -SUSE Linux Enterprise Server -AIX -HP UX

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BMC ProactiveNet Agent requirements for Microsoft Windows

Component Requirement

Platform Supported versions of Microsoft Windows Memory Hard disk space RAM

Intel processor - Windows XP (32 bit and 64 bit) - Windows 2008 (32 bit and 64 bit) - Windows 2008, R2 (32 bit and 64 bit) - Windows 2003 (32 bit and 64 bit) - Windows 2003, R2 (32 bit and 64 bit) - Windows Vista (32 bit and 64 bit) 256 MB 750 MB 4 GB

BMC ProactiveNet Agent requirements for UNIX-based operating systems

Common requirements for all UNIX-based BMC ProactiveNet Agents
Component Requirement

Hard disk space Software disk space Data disk space Temporary disk space (/tmp) File descriptor

900 MB 300 MB 100 MB 100 MB 1024

In addition to the requirements in the table above, you must also satisfy these requirements: -The root partition should not be full -Umask should be 022 -BMC recommends that the TCP Control Port be set to 1212

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BMC ProactiveNet Agent requirements for Solaris

Component Solaris X86 Solaris

Platform Operating system Memory Swap space

SunTM UltraSPARC-10 or later Solaris 9 or Solaris 10 512 MB 1024 MB

Intel X86 System Solaris 9 or Solaris 10 512 MB 1024 MB

In addition to the requirements in the table above, the following shared libraries must be available in the /usr/lib directory of the computer where you will install the BMC ProactiveNet Agent: -Soft Links: /usr/lib/libX11.so.4@ -Actual Library Files: For Solaris: usr/lib/libC.so.5 usr/pw/pronto/lib/librwtool.so.2 usr/lib/libkstat.so.1 usr/pw/pronto/lib/libresolv.so.2 usr/lib/libw.so.1 usr/lib/libc.so.1 usr/lib/libnsl.so.1 usr/lib/libsocket.so.1 usr/lib/libdl.so.1 usr/lib/libmp.so.2 usr/lib/libpthread.so.1 usr/lib/libthread.so.1 usr/platform/SUNW,Ultra-5_10/lib/libc_psr.so.1

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For X86 Solaris: usr/lib/libC.so.5 usr/pw/pronto/lib/librwtool.so.2 /usr/pw/pronto/lib/libCrun.so.1 /usr/lib/libkstat.so.1 /usr/pw/pronto/lib/libresolv.so.2 /usr/lib/libw.so.1 /usr/lib/libc.so.1 /usr/lib/libnsl.so.1 /usr/lib/libsocket.so.1 /usr/lib/libdl.so.1 /usr/lib/libmp.so.2 /usr/lib/libpthread.so.1 /usr/lib/libthread.so.1 /usr/lib/libmd5.so.1 /usr/lib/libscf.so.1 /usr/lib/libdoor.so.1 /usr//lib/libuutil.so.1 /usr/lib/libm.so.2 /usr/lib/libCrun.so.1 /usr/lib/libc.so.1 /usr/lib/libm.so.1

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BMC ProactiveNet Agent requirements for Linux

Component Requirement

Platform Supported versions of Linux Memory Swap space

Linux Red Hat Enterprise Linux 4.x, 5.x SUSE Linux versions 10 and 11 256 MB 512 MB

In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib directory of the computer where you will install the Agent: -Soft Links: /usr/lib/libstdc++-libc6.1-1.so.2@ -Actual Library Files: /usr/lib/libstdc++-2-libc6.1-1-2.9.0.so /lib/libm.so.6 lib/libc.so.6 /lib/ld-linux.so.2

BMC ProactiveNet Agent requirements for AIX

Component Requirement

Platform Supported versions of AIX Memory Swap space

RS 6000 AIX 5.3 or 6.1 512 MB 1024 MB

In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib directory of the computer where you will install the BMC ProactiveNet Agent: -/usr/lib/libcrypt.a -/usr/lib/libc.a

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BMC ProactiveNet Agent requirements for HP UX

Component Requirement

Platform Supported versions of HP UX Memory Swap space

PA-RISC 2.0 HP-UX B.11, 11i, or 11iv2 11i Note: BMC ProactiveNet Agent is not supported on Itanium 512 MB 1024 MB

In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib directory of the computer where you will install the BMC ProactiveNet Agent: -/usr/lib/libCsup.2 -/usr/lib/libstream.2 -/usr/lib/libstd.2

BMC ProactiveNet Administration Console

Component Requirement

Supported operating systems RAM Disk space Display

Solaris 9 or 10 Windows XP Windows 2008 (64 bit) Windows 2008 R2 (64 bit) 512 MB 500 MB free space 1024x768

BMC ProactiveNet Operations Console

Component Requirement Recommended

Supported resolution Supported browsers Adobe Flash Player

1280*1024 Microsoft Internet Explorer 7 Microsoft Internet Explorer 8 Mozilla Firefox 3.x version 10.0.x or later

1280*1024 Microsoft Internet Explorer 8

version 10.0.x or later

-Microsoft Windows Vista only supports Microsoft Internet Explorer, version 7.0. -The BMC ProactiveNet online Help will not display on Mozilla FireFox 3.6.8 unless Java 1.6.0_14 is installed.

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Supported BMC ProactiveNet databases

BMC ProactiveNet runs on the following databases: - Sybase Adaptive server Anywhere 11.0.1 (installed automatically when BMC ProactiveNet is installed) - Oracle version 11.2.0.2.0
Note: Oracle is supported on fresh installations of BMC ProactiveNet version 8.6.02 and not on

upgrades to BMC ProactiveNet version 8.6.02.

Virtualization Support
See BMC Softwares common support policy across all BMC products for virtualized platforms support at http://www.bmc.com/support/policy-for-virtualized-platforms.html.
Note: It is recommended to use the BMC PATROL Agent version 3.8.50 P01 and the VSM KM

version 2.9.60.03 with BMC ProactiveNet Server version 8.6.02 for virtualization monitoring.

BMC ProactiveNet CMDB Extensions and BMC Impact Model Designer requirements
BMC Impact Model Designer is installed with BMC ProactiveNet CMDB Extensions. The table below lists the requirements to install and use BMC ProactiveNet CMDB Extensions and BMC Impact Model Designer.
Component Requirement

Supported operating systems Memory Hard disk capacity

Microsoft Windows Server 2008 R2 (64 bit) Microsoft Windows Server 2008 (64 bit) Sun Solaris 10 256 MB 500 MB

- To use BMC Impact Model Designer, you must have BMC Atrium Core Console version 7.6.04 SP1 installed. You may require additional memory to install BMC Atrium Core Console. For more information, see the BMC Action Request System Compatibility and Support Matrix available on the BMC Support site. For information about installing BMC Impact Model Designer, see the BMC ProactiveNet Service Modeling and Publishing Guide. - BMC Atrium Core Console is not supported with the JBoss server for BMC Remedy Mid Tier on IBM AIX
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- The TIBCO ActiveMatrix Runtime UDDI Server is not supported on the following platforms: HP-UX PA-RISC (but supported on HP-UX Itanium) IBM AIX 6.1 For more information, see the TIBCO ActiveMatrix Runtime UDDI Server Installation Guide.

BMC Impact Event Adapters requirements

BMC Impact Event Adapters requirements for Microsoft Windows
Component Requirement

Platform Supported operating systems

Intel-compatible processor (32 bit and 64 bit) Microsoft Windows Server 2008 and 2008, R2 (32 bit and 64 bit) Microsoft Windows Vista, SP1 (Impact Explorer and upgrades only) Microsoft Windows XP Professional, SP2 (32 bit and 64 bit) Microsoft Windows Server 2003, SP1 and SP2 (Standard and Enterprise Editions) (32 bit and 64 bit)

BMC Impact Event Adapters requirements for Solaris

Component Requirement

Platform Supported operating systems

SPARC Sun Solaris 10 (64 bit) Sun Solaris 10 zones (64-bit)

BMC Impact Event Adapters requirements for Linux

Component Requirement

Platform Supported operating systems

Intel-compatible processor (32 bit and 64 bit) Red Hat Enterprise Linux Enterprise Server 5.5 (64 bit) SUSE Linux Enterprise Server version 11

BMC Impact Event Adapters requirements for AIX and HP-UX

Component Requirement

Platform Supported operating systems

POWER IBM 6.1 LPAR HP-UX 11.23

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Note: SNMP Adapter Configuration Manager requires Microsoft Internet Explorer version 7.0.

SNMP Adapter Configuration Manager is not supported on Mozilla Firefox.

Perl requirements for BMC Impact Event Adapter

The installation script for the BMC ProactiveNet Agent installs and starts the BMC Impact Event Adapters. However, the installation script does not install Perl, which is required by the BMC Impact Event Adapters. You must separately install Perl 5.12 or later before you install the BMC Impact Event Adapters. To use the SNMP v3 adapter, you must install the following additional Perl modules:
Operating system Required Perl module

Microsoft Windows -

Win32 API Note: The Win32 API is also required for 64 bit Microsoft Windows.

Solaris and Linux

P5NCI-0.31 Module-Build-0.3607 ExtUtils-CBuilder-0.2703 Test-Exception-0.29 Sub-Uplevel-0.22

BMC Impact Integration Web Services Server requirements

Note: The requirements in the table below do not apply if you are running BMC Impact Integration Web Services Server in Korean.

Hardware

Operating systems

Intel-compatible processor (32 bit) Memory: 512 MB (recommended) Intel-compatible processor (32 bit) Memory: 512 MB (recommended) SPARC (64 bit)

Microsoft Windows Server 2008 (64 bit) Microsoft Windows Server 2008 R2 (64 bit) Sun Solaris 10

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Integration for BMC Remedy Service Desk requirements

Supported operating systems and disk space requirements
Operating systems Disk space requirements Hardware

Microsoft Windows Server 2008 R2 (64-bit) Sun Solaris 10

330 MB 171 MB SPARC (32- and 64-bit) Memory: 256 MB of available memory plus 50 MB for each additional instance

Note: NTFS is the preferred drive format for IBRSD installations. Installation on WIN FAT 32

drives can cause unpredictable results.

Supported versions of BMC products required to use IBRSD

Before installing IBRSD, you must have installed the supported versions of the BMC Remedy and BMC ProactiveNet products listed in the table below. To determine the order in which to install these products, see their respective documentation.

Product or patch

Version

Reference

BMC Remedy AR System Server

7.6.04 SP1

- BMC Remedy Action Request System Installation Guide - BMC Remedy Action Request System Release Notes - BMC Remedy Action Request System Installation Guide - BMC Remedy Action Request System Release Notes

BMC Remedy AR System components: - Assignment Engine -Approval Server BMC Atrium CMDB and Product Catalog Incident management for BMC Remedy AR System 7.6.04 BMC Atrium CMDB 7.6.04 BMC ProactiveNet Operations Console BMC ProactiveNet Administration Console BMC ProactiveNet CMDB Extensions

7.6.04 SP1

7.6.03 patch 1, and 7.6.04 SP1 7.6.04

BMC Atrium Core Installation Guide Download the most recent patch from the BMC support site at http://www.bmc.com/support. BMC ProactiveNet Getting Started Guide BMC ProactiveNet Getting Started Guide BMC ProactiveNet Getting Started Guide

8.6.02 8.6.02 8.6.02

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Required licenses for products required to use IBRSD To use IBRSD, you need licenses for the following BMC products: -BMC Remedy AR System Server -BMC:Atrium CMDB Application -BMC:Incident Management Application -BMC:Incident Management User Fixed -BMC:Financial Management Application -BMC:Financial Management User Fixed - BMC:Problem Management Application -BMC:Problem Management User Fixed

Supported integrations with other BMC products

Supported Atrium CMDB integrations
-BMC Atrium CMDB version 7.5.00 patch5 -BMC Atrium CMDB version 7.6.00 patch2 -BMC Atrium CMDB version 7.6.03 patch1 -BMC Atrium CMDB version 7.6.04 SP1
Note: BMC Atrium CMDB version 2.1 is no longer supported. If you use BMC Atrium CMDB version 7.5 patch 5, you must the deploy BMC Atrium Notification Engine. BMC Atrium CMDB versions 7.6 and later already have the Notification Engine enabled.

Other supported integrations

-BMC Atrium Orchestrator Platform version 7.6.00.02 and 7.6.01, Content version -BMC AppSight version 7.6 -BMC Cloud Lifecycle Management version 2.0 -BMC Service Level management version 7.6.04 SP1 + hotfixes available at http://slm.bmc.com/slmshare/projects/Wallaby/DesignDocs/iiwsSlmAxisHotfix.zip and http://slm.bmc.com/slmshare/projects/Wallaby/DesignDocs/NGP_85_SLM_SIM_CMDB_Ext _HotFix.def -BMC Service Management Dashboard version 7.6.03.000006
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-BMC Application Discovery and Dependency Mapping version 8.2 -BMC Remedy Action Request System version 7.5 patch 005 -BMC Transaction Management Application Response Time version 3.9 with the latest patches, version 3.7 with latest patches including patch PATXZ.3.7.00.C09, version 3.6 with latest patches including patch PATXZ.3.6.00.C26b, and BMC Transaction Management Application Response Time Real Experience Monitor from version 3.7.00 and later -BMC Performance Manager for WebSphere Application Server version 2.20.00 -BMC Performance Manager for BEA WebLogic version 2.10.00 -BMC BladeLogic version 8.1.01 -BMC Performance Manager Portal
Note:

If you plan to integrate with BMC Performance Manager Portal version 2.7.50, you must install the BMC Performance Manager Portal patch version 2.7.00.050.

Supported integrations with third party products

Third Party Integrations (data collection)
-CA UniCenter TNG -HP Business Availability Center (BAC) -HP Operations Manager (OVO) -IBM Tivoli Monitoring (ITM) -Microsoft MOM/SCOM -VMware (vCenter, ESX, ESXi) -Gomez Performance Network (GPN) service -Keynote Website Perspective -Keynote Transaction Perspective

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Third Party Integrations (event collection)

Product Supported Integration

HP-OpenView Network Node Manager HP-OpenView Operations

IBM NetCool Omnibus

Tivoli TEC

BMC Impact Integration for HP-OpenView Network Node Manager version 1.1.40 supports HP-OpenView Network Node Manager versions 7.01, 7.5, 8.01, and 9i (using seamless adapter) on HP, Solaris, and Linux BMC Impact Integration for HP-OpenView Operations version 1.2.30 supports HP-OpenView versions 8.1, 8.2, and 8.3 on HP, AIX, Solaris, Linux, and Microsoft Windows BMC Impact Integration for IBM Tivoli version 4.0.10 supports NetCool 7.2.x, NetCool Socket probe 7.04665, NetCool socket writer gateway 5.0.5662 on AIX, Solaris, Linux, and Microsoft Windows BMC Impact Integration for IBM Tivoli version 4.0.10 supports Tivoli Management Framework 4.1, 4.1.1, 4.3, and 4.3.1, Tivoli Enterprise Console 3.9 on AIX, Solaris, Linux, and Microsoft Windows

TL/1 (MarketZone) CA UniCenter TNG (MarketZone) Microsoft MOM/SCOM (MarketZone)

Third party integrations (send events to)

-CA UniCenter TNG (MarketZone) -Microsoft MOM/SCOM (MarketZone) -HP Service Manager (MarketZone) -HP OpenView Network Node Manager -HP OpenView Operations -Tivoli TEC -Databases

BMC ProactiveNet infrastructure monitoring (data collection)

For information on Knowldege Modules (KMs), see the documentation for the specific PATROL Knowledge Module that you are using, see the documentation for the specific PATROL Knowledge
Module that you are using.

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Compatibility matrix for BMC Performance Manager Portal and BMC Impact Integration Web Services
The following table lists the compatibility matrix for BMC Performance Manager Portal and BMC Impact Integration Web Services.
Version BMC Impact Integration Web Services version 7.4, 8.x Axis-2 BMC Performance Manager Portal BMC Impact Integration Web Services version 7.3.02 Tibco BMC Impact Integration Web Services version 7.3.0 and earlier Systinet

2.8.50 2.8 2.7.50

X X X X X X X X X X X X X X X X X X X X X X X

BSM Dashboard

7.6.03 7.6.0 7.6.1 2.5.01 (patch 002) 2.5 2.0 1.0

BMC Service Level Management

7.6.03 + hotfix 7.5.00 + hotfix 7.6.00 and later 7.1.0 and later

BMC Transaction Management Application Response Time (BMC TM ART)

3.6.00, 3.7.00, and 3.9.00 with BMC TM ART Impact Manager Integration 3.9.00

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Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting
Component Hardware requirements Operating system requirements

Oracle database version 11.2.0.2.0 BMC ProactiveNet Report Engine version 8.6.02

See the Oracle documentation. - Memory: 3 GB RAM - Minimum disk space required: 300 MB

See the Oracle documentation. - Microsoft Windows Server 2008 - Microsoft Windows Server 2003, SP1 and SP2 (Standard and Enterprise Editions) - Solaris 9, 10

SAP BusinessObjects Enterprise XI 3.1 SP3

- Memory: 2 GB of RAM - Processor speed: 2.0 GHz Pentium 4-class processor - Minimum disk space required: 6 GB

- Microsoft Windows XP, SP2 and SP3 Professional - Microsoft Windows Server 2003, SP2 and R2 SP2 (Standard and Enterprise Editions) - Microsoft Windows Server 2008 R2 SP2 See the Oracle documentation.

Oracle version 11.2.0.2.0 client (32 bit)

See the Oracle documentation.

Note: BMC ProactiveNet Performance Management Reporting on 64-bit platforms runs in the 32-bit

mode.

Third-party product requirements and support

Some BMC ProactiveNet products and components require third-party software. You can download the third-party software from the respective companies' Web sites. For more information and for installation instructions, see the documentation for these software products, also available from the respective companies Web sites.

Java requirements
Java 1.6.0_20 is included in the installation of the BMC ProactiveNet Server.
Notes:

-In rare cases, if you are upgrading from BMC Impact Solutions to BMC ProactiveNet, a known issue with Java 1.6.0_20 causes a Null Pointer Exception. This error is harmless and can be ignored.

-To run the BMC ProactiveNet Maintenance Tool on a system in which the BMC ProactiveNet Server
is not installed, you need JRE version 1.6 or later. Systems on which the BMC ProactiveNet Server is already installed include JRE version 1.6.
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SNMP libraries
The SNMP libraries are used for mib2map conversions (for example, with SNMP Adapter Configuration Manager or using snmptranslate.exe). The SNMP libraries are available at www.net-

snmp.org.

Adobe Reader
Adobe Reader is required to view and print the BMC ProactiveNet documentation from the documentation CD that is included with the kit. To download a free copy of Adobe Reader, visit the Adobe website: http://www.adobe.com.

Language-enabled platforms
BMC ProactiveNet is language-enabled. This means that the English product has been tested on localized operating system platforms in these languages: - Simplified Chinese - German - Japanese - Korean - French When installed on localized operating system platforms, BMC ProactiveNet can accept input, manipulate, and display data in these languages. The user interface of BMC ProactiveNet is displayed in English. The online Help for BMC ProactiveNet is displayed in English.

Support lifecycle for BMC ProactiveNet

BMC provides the indicated levels of support for the following product versions and releases:
Solution name and version Level of support

BMC ProactiveNet version 8.6.02 BMC ProactiveNet version 8.5.00 BMC ProactiveNet version 8.1.00 BMC ProactiveNet version 8.0.00 BMC ProactiveNet Analytics version 7.7.00.xx BMC ProactiveNet Analytics version 7.6.00.xx

Full Full Full Full Limited Limited (Becomes unsupported on August 11, 2011)

For information about the latest support policies, see the Customer Support website at http://www.bmc.com/support/review-policies.

BMC Software, Inc., Confidential

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