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Updated:
February 4, 2013
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Table of Contents
..............................................................................................................................................4 Operation Helping Hands:...................................................................................................4 A Project of Home Restoration utilizing Volunteers...........................................................4 Table of Contents.............................................................................................................5 ....................................................................................................................................5 Executive Summary.....................................................................................................6 Project Vision..............................................................................................................6 Project Goals: Operation Helping Hands....................................................................6 Project Description......................................................................................................7 (Again, because of the large scale devastation, we didnt get to this. Many of the elderly didnt need job training. If they had relatives, chances were they had evacuated to some other location.)..............................................................................8 Key Measurements--....................................................................................................8 Project Phases..............................................................................................................8 Project Model.............................................................................................................10 Identifying the Work..................................................................................................11 Recruiting and Managing the Volunteers..................................................................12 Material Requirements and Supply...........................................................................12 Project Management..................................................................................................13 Roles & Responsibilities............................................................................................13 Communications........................................................................................................16 Resources Required...................................................................................................17 Appendix 1: Map of Louisiana .................................................................................18 Appendix 3: Parish Participation Form.....................................................................21 Parish: ___________________________________________ ................................21 Pastor: ___________________________________________.................................21 Phone: _____________ E-mail: _____________________....................................21 Other Contact: ________________________________________...........................21 Phone: _____________ E-mail: _____________________.................................21 Appendix 4: Accommodation Prospects...................................................................22 Appendix 5: Homeowner Release of Liability........................................................23 Appendix 6: Volunteer Release Form......................................................................24
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Executive Summary
In the devastating wake of Hurricane Katrina, Catholic Charities has an opportunity to provide desperately needed leadership and service to the people of New Orleans. The outcome of this effort, if scaled sufficiently, could add to the future health of the city, and confirm the commitment of the Catholic Church to the welfare of the poor and needy who are at risk. Operation Helping Hands uses the leadership of Catholic Charities of New Orleans to help a significant number of needy homeowners reoccupy their houses through the use of large scale volunteers mobilized from around the country. A small team of 7 people drives a model for neighborhood and home cleanup and restoration that can be scaled across the city. This project team calls on the parish structures in place both to identify the opportunities for service, as well as to mobilize accommodation and hospitality for large groups of volunteers. These volunteers largely come from outside the Archdiocese in the initial stages, but are to be replaced by members of the local communities over time. (This never happened in New Orleans because of the large-scale devastation.) The project depends on corporate partnerships, external funding from governmental and other agencies looking to promote increased housing stock, employment creation, and community development.
Project Vision
Enable a significant number of people to reoccupy their own homes in the area of New Orleans who otherwise would not be able to do so. Create a positive image for the Catholic Church among the general population in New Orleans as a Church that is committed to helping the poor when they needed it most.
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Project Description
People in the area of the Archdiocese of New Orleans have suffered the loss of as many as 300,000 homes due to the effects of Hurricane Katrina. A significant number of these people did not have flood or homeowners insurance to help them in the rebuilding of their homes. Others want to get started on rebuilding but are elderly or infirm. Some do not have the skills or know how to do the job themselves. The implications of long-term loss of housing for these people are: Movement away from New Orleans to another city or state with loss of population in the city and environs Movement of many people from the ranks of the middle class to poverty due to financial loss and stability (stable homeowners to unstable renters) Breakdown of family ties and community structures Weakened economic state for New Orleans
This project attempts to mobilize and manage large numbers of volunteers to help with the neighborhood cleanup and restoration of homes for those who cannot assemble the physical or financial resources to accomplish this on their own. It also includes special cases of rental housing for the neediest (e.g. Church sponsored). Other projects may address the needs of: Rebuilding schools and churches Helping restore general rental properties Building new homes for the needy Providing supplemental assistance to homeowners with insurance coverage and other resources
(We never got around to any of these because trying to get our target group back home was enough of a battle. State programs later came forward to address the rental properties, both small and large complexes. Schools and churches finally got some reimbursement from FEMA; though it took a very long time and wasnt enough! Many , if not all of the Catholic churches and schools were underinsured. ) The context of this effort is that FEMA and some other local church groups have already begun to organize local efforts in this area. However, the Catholic Church has not been visible in the community in these types of support. One way or another, the response of the Catholic Church and its people at this moment will leave a lasting impression on the larger community. As the largest religious institution in the area, it is a marvelous opportunity for the Church to demonstrate the meaning of a preferential option for the poor.
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One of the key follow-on goals of the project is to involve those benefiting from the project in development of their own skills and to strengthen local communities. They should participate in the rebuilding of their neighborhoods and homes for their own dignity and to gain additional skills that will make them more employable. (Again, because of the large scale devastation, we didnt get to this. Many of the elderly didnt need job training. If they had relatives, chances were they had evacuated to some other location.)
Key Measurements- Total number of houses improved: Total amount of materials : Total number of volunteers : Total number of volunteer groups: Total number of meals served: Total number of parishes engaged: from around the country Total budget for 12 months: 2,1401,925 gutted and 215 rebuilt Millions of dollarsdonated and purchased Close to 50,000 Thousands ???? Well over 150a few locally and others Probably close to $2 million
Project Phases
Phase 1One month We started in Nov. 2005 and were fully operational by late December 2005 Pilot projects Focus on general neighborhood cleanup and house cleanup Recruit and train leadership, and develop project model
Phase 2Three months Begin to scale the model by adding more work sites and groups Focus on housing cleanup and mold abatement Phase 3Three to twelve months Fully scale the model Large scale housing cleanup Beginning house restoration activities
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Project Model
Total Project Level Structure The Project Director serves as the center of a team of 6 other coordinators, each of whom has a separate set of responsibilities (see Roles and Responsibilities below).
Food Coordinator
Housing Coordinator
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Local Work Site Structure At the local site, the work team (a group of 10-15 people) forms the key link to get the work done, with support from the other resource areas. Each work team is led by a work team leader. On basic cleanup jobs, the work team leader may come from within the group of volunteers. On more complex jobs, the Project Manager may assign a skilled work team leader. Building Materials Work Sites
Food
Housing
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Work Site Selection Process The Client Services Manager works closely with pastors and social ministry teams within the Archdiocese for a proper intake of needs and identification of qualified job sites. (We started off going to deanery meetings all over the Archdiocese to let the priests know what we were doing and to solicit their help. We sent messages to church bulletins and through the Archdioceses Communications office to the Archbishops weekly bulletin to all parishes. The most effective method of all was publicizing our main Hotline number and taking calls. In the beginning, we averaged about 100 calls a day. Many of the local churches were overwhelmed. As we said before, St. Gabriel had the most effective parish-based ministry of getting the homes gutted and then rebuilt. They were also able to offer homeowners $1000 gift cards for building supplies.)
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Material Supplies Protective gear (masks, white suits) Cleaning supplies Sheet rock Insulation Wood, nails, screws Flooring material Paint Doors, trim Light fixtures Cabinets Windows Supply Strategy Materials are obtained by project staff so that clients do not have to pay for these materials. Warehousing facility for housing of goods, along with appropriate inventory controls is established at a central location. Volunteer work teams who bring their own tools and supplies often leave these donated tools for future work team to use.
Project Management
Initial Staffing Project Director Volunteer Services Coordinator Client Services Manager Project Manager Building Materials Coordinator Food Coordinator Housing Coordinator
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Building Materials Coordinator Responsible for total supply chain and provision of materials and tools, for the work sites to do their work Converts work site schedule into forecasts of materials and tools Manages purchasing/donations process for materials and tools Arranges for warehousing and security of materials and tools along with inventory controls. (We converted a closed church/ school to be our warehouse and office space. It helps with communication if everyone is at the same location.) Arranges for transportation of materials and tools to work sites according to master work schedule Client Services Manager Works with local parishes and community groups to identify qualified homes for volunteer groups to assist Supervised a team of two full-time advocates who worked with Manager in providing help to homeowners. Completes application process and intake forms Coordinates with Project Manager on homeowner communication Searches for gap funding for homeowner Manages calls/provides follow-up to Hotline. (We had volunteers come in and return calls, taking down info so we could mail out a prelim application.) Maintains all records/files of homeowner transactions Follows up to ensure client satisfaction with the work done. Present at final walk through of home.
Food Coordinator Coordinates between Housing coordinator and other partner groups to arrange for meals at the Housing facilities and for main evening meal. (Groups helped themselves to muffins or cold cereal for breakfast, made their own bag lunches, and returned to St. Raymonds for a hot, evening meal. Coordinator needs to keep all the housing facilities stocked with food.) Orders all food and needed supplies. Ensures cleanup after each meal Coordinates meal preparation. (Initially, we had this person helping out in the kitchen of one of our elderly housing complexes and doing actual cooking. Later, as staffing grew, they catered the meals for us and we simply arranged pickup and setup. Finally, we ended up cooking on site, serving from a steam table, with cleanup afterward. We used disposable plates and plastic ware.)
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Housing Coordinator Arranges for accommodations for groups of volunteers during their period of stay in the area Manages provision of: o Dorms/Gyms/Tents or other housing space o Beds/mattresses/cots o Bed linens, towels o Showers and bathroom facilities o Laundry for linens and clothing of volunteer groups o Kitchen and eating facilities Project Manager Develops and manages a plan of phased work for cleanup, mold abatement and restoration of local homes. Develops the work plan for each qualified site. These work plans should be simple and repeatable on a large scale. Develops and implements safety guidelines (e.g. EPA and OSHA rules) for work teams Undertakes advance inspections to confirm qualification of the proposed worksites and obtains necessary waivers of liability Develops a network of trained worksite coordinators at the local/parish level to support the work Manages work schedule with work site coordinator and larger team Recruits, trains and supervises a qualified team of local work team leaders through local parishes and other agencies. Assigns work teams according to the master schedule. Provides the Volunteer Services Coordinator with a forecast of volunteers needed. Works with external agencies and partners to identify best practices and constantly improve methods. Develops reputable list of contractors and sub-contractors for rebuilding phase. Makes sure all their licenses, insurance, etc. is current. Develops/reviews scope of work/estimates for each home to be rebuilt. Maintains good relationship with city inspectors. Supervises project coordinators and crew leaders. Volunteer Services Coordinator Recruits and organizes large numbers of volunteers to help with execution of the project. Prepares proper in-take and maintains database of all appropriate contacts
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Matches the pipeline of work site opportunities with the required number of skilled people Develops appropriate guidelines for selection and vetting of volunteers Provides supplying groups with recognition and certificates when the work is done. Tracks number of volunteers and volunteer hours for reporting.
Work Team Leaders Supervises and leads the volunteer group at each work site and ensures the job is done on time to the satisfaction of the client. (We used AmeriCorps, NCCC, our own volunteer corps, etc. to fill this role. Most were willing to work for at least 6 months to a year for a small stipend {$400 per month}, along with insurance and housing.) Accompanies the volunteers to the site and provides them any basic training in their jobs Manages all site interactions with the home owner, to ensure smooth relations. (Gets support from the work site coordinator to ensure correct expectations). Ensures that all materials and tools delivered to the site as promised. Resolves conflicts on the job and within the team
Communications
Communications are an important component in the success of the project, since: We want to spread the word that Catholic people of God care for their neighbors and those in need. People need to see what they can accomplish when they are empowered Success begets successpeople will want to become involved if they hear that good things are happening Publicity is a low priority initially, but should ramp up with any initial successes. Potential tactics: Maintain a strong link between Operation Helping Hands and Catholic Charities Water bottles and hats for all volunteers (work teams and support teams). We sold Helping Hands T-shirts and sweatshirts. Toward the end, we were only giving out water bottles, to save money. Good to have something identifying as Catholic Charities, since people will start to run scams as a result of the disaster. We got that several times; people contacted elderly homeowners asking for money or to be let into homes. Banners at local work sites and support sites and on vehicles Publicity through the Archdiocesan newspaper and secular press (handled by CCANO Communications Director)
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Resources Required
Phase 11 month Staffing: Recruit and hire team members Materials: Develop initial materials list and Volunteers: 50 Phase 23 months StaffingFull staff MaterialsPurchase materials for 10 teams Obtain vehicles for transportation Volunteers: 1,500 Phase 33 to 12 months Staffing: Seek long-term volunteer staff via Jesuit Volunteer Corp, Americorps, etc. to assist Team Coordinators. Materials: Replenish worn or damaged materials as needed Volunteers: 7,000 Funding The project solicits funding/resources from the following sources: Private foundations Major governmental organizations that are looking to 1) improve the supply of housing, 2) create employment opportunities, 3) enable skills development. Catholic Relief Services and Catholic Charities USA may provide partnership grants, skilled project staff, and other assistance Our state provided Road Home grants to homeowners who qualified and later forgivable loans/grants to those victimized by contractor fraud. City of New Orleans also used CDBG money in the form of a grant to non-profits to help rebuild. This was from HUD, just as Road Home grants were.
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Civil parishes of the Archdiocese of New Orleans: * Jefferson * St Charles * Orleans * St John the Baptist * Plaquemines * St Tammany * St Bernard * Washington 147317140.doc 5/23/2013 18
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B. Model Programs 1. Rebuilding Together (Christmas in April)large scale housing repairs on 1 weekend per year Contact: Dick Miller, Kansas City, MO 2. Operation Restore Hoperepairs to rental properties with landlord promise to hold rents for 36 months. Got up and running in Baton Rouge in 2 weeks. Contact: Entergy Louisiana and Entergy New Orleans 3. Operation Blue Roof Call-in CenterFree repairs for partially damaged roofs Contact: US Army Corps of Engineers 4. Habitat for Humanityplan to build 150 homes in New Orleans in next 9 mos. and 1,000-2000 Habitat houses in Orleans, Jefferson and St Bernard Parishes in following 24 mos. Contact: Jim Pate, local director in New Orleans 5. Global SolidarityCRS programs to enlist US Catholics in aid to victims of Hurricane Mitch in Central America. Contact: Christine Tucker
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indemnify and hold harmless The Roman Catholic Church of the Archdiocese of New Orleans, Catholic Charities Archdiocese of New Orleans, any other related entity of the Archdiocese of New Orleans, whether separately incorporated or not, including but not limited to Parishes, and their members, officers, directors, executives, administrators, pastors, clergy, faculty, administrators, employees, representatives, insurers, reinsurers and/or self-insurance administrators, assigns and/or representatives (hereinafter collectively referred to as the Releasees) of and from any and all manner of actions, suits, liens, debts, damages, injuries (including but not limited to claims for bodily injury, mental anguish and/or death), economic damages (including but not limited to loss of wages and loss by theft), claims arising from travel or lodging and any and all other claims and demands whatsoever (hereinafter, collectively, claims), at law or in equity, and arising out of or under any law of the United States, or any of the several states, including but not limited to the laws of the State of Louisiana, including but not limited to the laws of obligations and/or laws of tort and/or delict, arising from my participation in volunteer effort, whether such claims or causes of action arise from my own negligence, strict liability or fault or from the negligence, strict liability or fault of Releasees or any third parties for whom the volunteer effort is performed. Releasor specifically acknowledges that this agreement includes a Release, Hold Harmless and Indemnity in favor of Releasees and third parties for their own negligence, strict liability or fault of any kind or nature whatsoever. I further agree that this Agreement shall be construed in accord with the laws of the State of Louisiana, which shall be the forum for any dispute concerning my participation in the volunteer effort. I further acknowledge and agree that the terms and conditions of this Agreement shall be severable and that if any term or condition shall be held to be illegal, unenforceable or in conflict with the laws of the State of Louisiana, the validity of the remaining portions of the Agreement shall not be affected thereby and shall remain in full force and effect. I further agree that this Agreement supersedes any previous and/or contemporaneous verbal agreements in regard to my participation in the volunteer effort and cannot be changed an/or amended unless in writing. By: Print Name: Date:
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