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Table of Contents Introduction ......................................................................................................4 Apparel Manufacturing Technology Standards Format ....................................5 Organisation of the Apparel Manufacturing Technology Standards .................6 Complementary Standards...............................................................................6 Apparel Functional Map ...................................................................................7 Uses of Standards............................................................................................8 HS1 Health, safety and security at work .......................................................9 AMTech1 Identify and agree the construction of garments to be produced ...11 AMTech2 Monitor compliance with requirements in garment construction .13 AMTech3 Create and maintain technical documents and records in garment construction....................................................................................................15 AMTech4 Contribute to the production of outsourced apparel products .....18 AMTech5 Assess and develop given apparel designs ................................20 AMTech6 Produce block and graded patterns for apparel products ...........22 AMTech7 Produce prototype / sample patterns for apparel products .........24 AMTech8 Produce lay plans for apparel products.......................................26 AMTech9 Make up apparel products from patterns ....................................28 AMTech10 Assemble garments for fitting....................................................30 AMTech10 Assemble garments for fitting....................................................32 AMTech11 Fit and re-cut garments to customer requirements ...................34 AMTech12 Complete garment to customer specification ............................36 AMTech13 Construct and adapt patterns to customer requirements ..........38 AMTech14 Lay up, mark-in and cut materials .............................................40 AMTech15 Solve quality issues for sample apparel production ..................42 AMTech16 Produce sample garments for manufacture ..............................44 AMTech17 Provide technical feedback on sample garments......................46 AMTech18 Handle and measure garments to ensure compliance with requirements ..................................................................................................48 AMTech19 Investigate markets, materials and styles .................................50 AMTech20 Produce final apparel production schedule ...............................52 AMTech21 Assess customer requirements and take measurements .........54 AMTech22 Plan apparel production schedule.............................................56 AMTech26 Make up and assemble apparel samples..................................58 AMTech27 Illustrate fashion design concept using CAD.............................60 AMTech28 Transfer paper garment patterns into CAD (digitising)..............62 AMTech29 Garment pattern development using a CAD system .................64 AMTech30 Garment pattern grading using a CAD system..........................66 AMTech31 Generate garment cutting lay plans in a CAD/CAM system......68 AMTech32 Create garment specification in product data management (PDM) function in CAD/CAM ..........................................................................70 AMTech33 Utilise garment product lifecycle management (PLM) functions in a CAD/CAM system .......................................................................................72 MSP1 Look after the work area in manufacturing sewn products ...............74 MSP2 Maintain the quality of production working with textiles, leather and materials.........................................................................................................76 A1(SK2) Assess candidates using a range of methods ..............................78 A2(SK1) Manage your own resources and professional development ........81
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A2 Assess candidates performance through observation...........................83 B1 Develop and implement operational plans for your area of responsibility .......................................................................................................................86 B6 Provide leadership in your area of responsibility....................................88 B8 Ensure compliance with legal, regulatory, ethical and social requirements ..................................................................................................90 C4 Maximise product sales in a retail environment .....................................92 D2 Develop productive working relationships with colleagues and stakeholders...................................................................................................94 D3 Recruit, select and keep colleagues ......................................................97 F12- Improve organisational performance....................................................100 F3 Manage business processes................................................................102 L11 Enable learning through demonstrations and instruction....................104 L12 Enable individual learning through coaching ......................................106
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Introduction The apparel sector covers the supply chain for apparel and knitwear plus other sewn products. These activities are united by their use of manufacturing processes related to sewing. The following activities are included in the definition of the sector: Manufacture of soft furnishings Manufacture of knitted and crocheted articles Manufacture of apparel Agents involved in the sale of clothing and soft furnishings Wholesale of clothing and soft furnishings, including import / export activities.
The most recent additions to this suite are Standards Covering Computer Aided Design and Manufacturing practices. In the UK at present there are two major vendors of computer aided design (CAD) and computer aided manufacture (CAM) pattern technology software: Gerber and Lectra, and the majority of students/employees who learn CAD skills learn one of these systems. There are, however, other software packages available and, whilst they may in principle be the same, the differences between the terminology, processes and layout of each system is significantly different, so much so that in order to use a different system, a user must be fully re-trained. Apparel manufacturing employers have, in the recent economic downturn, expressed concern that whilst they are unable to recruit employees with the relevant levels of knowledge and/or competence in their preferred method of computer aided patternmaking software (i.e. the applicant has been trained on a different software system to that which the company uses), they cannot then afford to send new recruits on the required software vendors training courses. In developing generic CAD CAM pattern technology NOS (which are not specific to one type of software) with the input from both the two major vendors and other smaller software vendors, it is envisaged that users of any software system will be able to assess their competency and knowledge against them, and that any qualification outputs might be mapped to the vendors training courses and potentially draw down funding (should it be possible at that time). In the light of this need, these Standards have been written by the apparel manufacturing industry to set out what people need to know and understand to work to the specific requirements of apparel manufacturing. The Standards should provide individuals with an understanding of what is considered best practice.
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Apparel Manufacturing Technology Standards Format The Standards for Apparel Manufacturing Technology are formatted to make it easy for readers to identify what knowledge they need to have and what they need to be able to do carry out such work. Each Standard contains the following information: Title The apparel manufacturing technology function (types of activity) to which the Standard applies. Overview A broad description of the function to which the Standard refers. It places the function and the Standard in context for the reader, and helps the reader see who the Standard might apply to. Performance Statements Performance statements detail what individuals must be able to do in order to be competent in a Standard. Each performance statement specifies the quality of a performance outcome that enables performance to be judged. The function to which a Standard applies is not the same as a job. It usually takes a number of Standards to cover the demands of a job. Knowledge and Understanding This section details the knowledge that is needed in order to fulfill the requirements of the Standard. Some knowledge is very specific to the Standard, whilst other knowledge may be broader and may apply to more than one Standard. The section is entitled knowledge and understanding to highlight the need for individuals to understand concepts and ideas, specific facts and ways of working (know what and know how) in order to complete aspects of their work successfully. Skills and Techniques This section details the specific skills, manual or otherwise, that are required in order to carry out the activities detailed in the performance requirements. Rules, Regulations and Guidelines There are often specific rules, regulation and guidelines, often driven by health and safety requirements, legislation or safe handling of material guidelines that must be followed. Workplace skills This section relates to the generic skills required by all readers in order to work effectively with others or keep accurate records of their work and output.
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Organisation of the Apparel Manufacturing Technology Standards The Standards focus on three facets of apparel manufacturing on which its success depends: 1. Design and development 2. Application of colour to fabric or garments 3. The mass manufacture/production of apparel items
Complementary Standards Generic standards developed by other Standards Setting Bodies which can be read in conjunction with the apparel manufacturing technology suite are included, covering the areas of performance assessment, maximising sales and management practices.
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Conduct market research Create story boards/design briefs Design by hand/CAD Create and test samples/prototypes Create final patterns via hand or CAD to produce agreed products Deliver design services
Create patterns by hand or CAD Produce lay plans and cut material Join materials to create apparel and ancillary products Press and finish items Maintain flow of production and ensure quality assurance Ensure garment meets customer specifications
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Uses of Standards Standards are nothing unless they are put into practice. They offer a framework for good employment practice from induction to job descriptions to managing your own learning and development. The rounded picture of work that the Standards give may help to produce entrants who are attuned to the way the sector operates and the demands they will have to meet, or improve the skill level of existing employees. Standards are a tool to boost the more effective processes of learning and working that the sector has developed and to steer less effective processes in a positive direction.
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Regulations, rules and guidelines: 1. 2. 3. 4. 5. The organisations rules, codes, guidelines and standards relating to health, safety and security Equipment operating procedures Handling and lifting techniques Correct use and maintenance of any protective clothing and/or equipment Responsibilities under the Health & Safety at Work Act and COSSH (Control of Substances Hazardous to Health)
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6. Environmental requirements 7. Manufacturers instructions Workplace skills: 1. 2. 3. 4. Communicate effectively with colleagues and customers Comply with written instructions Complete forms, reports and other documentation Keep accurate records
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7.
Recommending construction methods and sequencing for make-up within cost and production parameters
Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards Quality systems and procedures Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act
Workplace skills: 1. 2. 3. 4. 5. 6. 7. Work to be produced in line with critical paths Types of records to be kept and where they are stored Deal with problems within the work area, and within limits of personal responsibility Report problems outside area of responsibility to the appropriate person Communicate effectively with colleagues and customers Comply with written instructions Complete forms, reports and other documentation
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1. 2. 3. 4. 5. 6. 7.
6. Running amendments to production, costing and methods Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. 7. The organisations rules, codes, guidelines and standards Quality systems and procedures Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act Manufacturers instructions
Workplace skills: 1. 2. 3. 4. 5. 6. 7. Work to be produced in line with critical paths Deal with problems within the work area, and within limits of personal responsibility Report problems outside area of responsibility to the appropriate person Communicate effectively with colleagues and customers Comply with written instructions Complete forms, reports and other documentation Complete records accurately and store in the agreed place
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18. What the requirements and sequences are for pre-production and production 19. Manufacturing and machine capability The skills and techniques: 1. Collecting, documenting, collating and recording all relevant information relating to: Problems, issues and deviations to the proposed design and apparel products Quality assurance and control Amendments to the proposed design and production processes 2. Maintaining records that are: Accurate Up-to-date Easily accessible by those approved for access Stored according to customer and organisational requirements 3. Completing documents within timescales that: Comply with security, confidentiality and requirements Provide quality assurance and control information that is sufficient for each operation and matches the agreed designs Clearly indicate any deviations to requirements and any amendments agreed Provide comprehensive information about the running of the pre-production processes Are legible Are accurate Provide up-to-date information and data Are written in terminology which is understandable by those who need to access the documents 4. Obtaining any necessary signatures on documents to indicate: Initial agreements about garments to be produced Agreed garments to be produced Agreed changes to the specifications prior to the main production run 5. Producing a final specification that clearly defines: The product parts The assembly sequence The production methods Which will achieve design and cost criteria Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. 7. The organisations rules, codes, guidelines and standards Quality systems and procedures Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act Manufacturers instructions
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Work to be produced in line with critical paths Deal with problems within the work area, and within limits of personal responsibility Demonstrate own ability to adapt to change in the organisation positively and constructively Report problems outside area of responsibility to the appropriate person Build good working relationships with colleagues Communicate effectively with colleagues and customers Deal diplomatically with disagreements in the workplace Present any ideas for improvement to line manager
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9. Take part in team meetings 10. Comply with written instructions 11. Complete forms, reports and other documentation
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The key areas of knowledge and understanding: 1. 2. 3. 4. Outsourcing. Differing requirements and production needs for and at the differing locations. Different equipment and resource requirements at production locations. Differing and relevant: Legislative procedures and practices at the differing locations. Cultural needs and diversity at the differing locations. 5. Rationale for outsourcing. 6. Cost effectiveness in the production process. 7. Difficulties that could emerge at the outsourcing locations.
The skills and techniques: 1. Identify: The differing production requirements and documentation for outsourced products. Equipment and resources that are available to produce at the differing locations. Different legislative and other codes of practice operating at outsourcing locations. 2. Examine the differing resources required and the most cost effective way of meeting them. 3. Locate and document the resource requirements and supply chain. 4. Discuss and agree the resources and procedures for procuring the resources required for production. 5. Identify the support requirement at the outsourcing locations. 6. Document quality and other requirements for the production at the outsourcing location in a format that can be understood and implemented. 7. Contribute to the monitoring of the production process at the outsourcing location. 8. Identify problems and resolve issues raised by staff at the outsourcing locations. 9. Complete documents accurately for outsourced production. Regulations, rules and guidelines: 1. The organisations rules, codes, guideline and standards.
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2. 3. 4. 5. 6. 7.
Quality systems and procedures. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. Deal with problems within the work area, and within limits of personal responsibility. Report problems with packing products to the appropriate person. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation. Complete records accurately and store in the agreed place.
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6. Responsibilities under the Health & Safety at Work Act. 7. Manufacturers instructions. Workplace skills: 1. 2. 3. 4. 5. 6. 7. Deal with problems within the work area, and within limits of personal responsibility. Report problems with packing products to the appropriate person. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation. Complete records accurately and store in the agreed place.
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Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act Manufacturers instructions
Workplace skills: 1. Work to be produced in line with critical paths 2. Deal with problems within the work area, and within limits of personal responsibility
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3. 4. 5. 6. 7. 8. 9. 10. 11.
Demonstrate own ability to adapt to change in the organisation positively and constructively Report problems outside area of responsibility to the appropriate person Build good working relationships with colleagues Communicate effectively with colleagues and customers Deal diplomatically with disagreements in the workplace Present any ideas for improvement to line manager Take part in team meetings Comply with written instructions Complete forms, reports and other documentation
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The key areas of knowledge and understanding: 1. What the principles and methods are of: Interpreting working drawings Selecting block patterns Pattern construction Garment construction Costing Production 2. What the techniques are of pattern adapting and manipulating patterns to include the accommodation of special requirements 3. What pattern modelling techniques are 4. How to interpret body proportion 5. How fit and proportion in relate to function 6. What the relationship and suitability is of materials and components characteristic to proposed designs 7. What the principles are of systems for pattern making 8. How to maximise the use of fabrics 9. What the manufacturing and machine capability and capacity is 10. What the quality assurance and control procedures are 11. What the communication practices and procedures are for sample production and feedback 12. What the quality specifications are 13. What the types, placement and meanings are of pattern markings 14. What the customer and organisational sampling requirements are 15. How to apply systems to production sampling The skills and techniques: 1. Selecting block patterns as a working base to meet the specific design, and which are consistent with the characteristics of the material
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2. Selecting and adapting block patterns to create first patterns 3. Testing the pattern to evaluate the design interpretation 4. Completing master patterns clearly and presenting them in a form that is appropriate to all relevant personnel 5. Assessing the first sample for fit and adherence to quality specification 6. Identifying the production implications of sample evaluations 7. Implementing modifications agreed by relevant personnel 8. Making adjustments to patterns in the light of comments 9. Producing: Patterns which are compatible with the intended production process Templates for style features and component parts that are accurate and easily identified Patterns using appropriate symbols and markings Regulations, rules and guidelines: 1. 2. 3. 4. 5. The organisations rules, codes, guidelines and standards Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act
Workplace skills: 1. Work to be produced in line with critical paths 2. Deal with problems within the work area, and within limits of personal responsibility 3. Demonstrate your ability to adapt to change in your organisation positively and constructively 4. Report problems outside area of responsibility to the appropriate person 5. Build good working relationships with colleagues 6. Communicate effectively with colleagues and customers 7. Deal diplomatically with disagreements in the workplace 8. Present any ideas for improvement to line manager 9. Take part in team meetings 10. Comply with written instructions 11. Complete forms, reports and other documentation
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1. 2. 3. 4. 5.
Ensuring that it is compatible with intended fabric spreading pattern. To take into account fabric direction. 4. Accommodate: Machinery and production processes in the final lay plan. Changes in customer specifications and materials in the lay plan. 5. Identify all information necessary to achieve customer requirements in the cutting order. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Ways of planning work activities to maintain continuity of operations. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation.
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The skills and techniques: 1. 2. 3. 4. 5. 6. 7. 8. 9. Pattern drafting and making requirements. Laying requirements for patterns. Minimisation of wastage of fabrics. Fabric types and requirements. Machine types including guides and aids. Trims. Assembly and garment construction methods. Interlinings. Pressing equipment and methods.
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10. Thread types. 11. Design requirements. 12. Cutting techniques. 13. Diagnostic and corrective methods and techniques. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Ways of planning work activities to maintain continuity of operations. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation.
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1. 2. 3. 4. 5. 6.
The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. Receive work instructions and specifications and interpret them accurately. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation. How to complete records accurately, their importance and the need to keep them safe.
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1. 2. 3. 4. 5. 6.
The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. Receive work instructions and specifications and interpret them accurately. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation. How to complete records accurately, their importance and the need to keep them safe.
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8. Recording and marking Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act Customer instructions
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. 9. Work to be produced in line with critical paths Receive work instructions and specifications and interpret them accurately How to make use of the information detailed in specifications and instructions Deal with problems within the work area, and within limits of personal responsibility Report problems outside area of responsibility to the appropriate person Communicate effectively Comply with written instructions Complete forms, reports and other documentation How to complete records accurately, their importance and the need to keep them safely
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The key areas of knowledge and understanding: 1. Principles and methods of: Garment assembly. Garment and material handling. Garment and component cutting. Fitting. 2. Sewing and pressing characteristics of fabrics. 3. Type and number of components required. 4. Methods and types of marking. 5. Types, usage and qualities of trimmings and thread. 6. Types of hand sewing techniques and their usage. 7. Functions and use of sewing equipment (mechanical and hand). 8. Fabric pressing requirements. 9. Working practices including the use of equipment, personal conduct and arrangement of work station. The skills and techniques: 1. Garment assembly.
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2. Garment and material handling. 3. Garment and component cutting. 4. Fitting. 5. Interpreting instructions from garment specifications and work instructions. 6. Sewing and pressing. 7. Marking. 8. Matching requirements and tolerances. 9. Trimmings and threads. 10. Hand sewing. 11. Fabric pressing. 12. Interlining garments. 13. Shrinking techniques. 14. Moulding techniques. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. Ways of planning work activities to maintain continuity of operations. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively. Comply with written instructions. Complete forms, reports and other documentation. How to complete records accurately, their importance and the need to keep them safe.
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The key areas of knowledge and understanding: 1. Principles and methods of: Creating blocks. Pattern construction and drafting. Sizing patterns. Pattern production including the positioning of construction lines and markings. Adaptation of figure variations. Adaptation of style variations in range. Changing figure proportions and implications for figuration. 2. Medium with which blocks are created. 3. Methods of pattern storage. 4. Types of marking for patterns. 5. Use and types of drawing equipment and materials. 6. Standard body proportions (ladies or gents). 7. Rules of compression and suppression. The skills and techniques: 1. 2. 3. 4. 5. 6. 7. Creating blocks. Pattern construction and drafting. Sizing patterns. Assembly of components of block patterns. Store patterns. Pattern production including the positioning of construction lines and markings. Adaptation of figure variations.
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8. Adaptation of style variations in range. 9. Changing figure proportions and implications for figuration. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. Ways of planning work activities to maintain continuity of operations. Deal with problems within the work are, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively. Comply with written instructions. How to complete records accurately, their importance and the need to keep them safe. Complete accurate reports and inform appropriate people of results.
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The key areas of knowledge and understanding: 1. Principles and methods of: Laying up appropriate to fabrics, including those that have a design content. Lay planning and fabric utilisation, including those that require matching. Garment assembly and material handling. Garment and component cutting. Fitting. Evaluating fabric quality. 2. Sewing and pressing characteristics of fabrics. 3. Working practices, including the use of equipment, personal conduct and arrangement of work station. 4. Fault identification, diagnosis and rectification methods (cutting faults, fabric faults, sewing faults, operator faults, lay plan, pressing and assembly faults). 5. Work methods appropriate to fabrics and lays. 6. Cut parts storage and handling requirements and arrangements. The skills and techniques: 1. Laying up appropriate to fabrics, including those that have a design content.
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2. Lay planning and fabric utilisation, including those that require matching. 3. Garment assembly and material handling. 4. Garment and component cutting. 5. Interpreting instruction from garment specifications. 6. Type and number of components required. 7. Methods and types of marking. 8. Types, usage and qualities of trimmings and threads. 9. Allowance tolerances. 10. Interlining garments. 11. Fitting. 12. Evaluating fabric quality. 13. Fault identification, diagnosis and rectification. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. 9. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Ways of planning work activities to maintain continuity of operations. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively. Comply with written instructions. Complete forms, reports and other documentation following organisational guidelines. Complete records of maintenance and corrective procedures according to organisational procedures.
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1. 2. 3. 4. 5. 6.
6. Comply with written instructions 7. Complete forms, reports and other documentation following organisational guidelines 8. Complete records of maintenance and corrective procedures according to organisational procedures
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Regulations, rules and guidelines: 1. The organisations rules, codes, guidelines and standards. 2. Limits of personal responsibility.
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3. 4. 5. 6.
Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. Comply with written instructions. How to make use of the information detailed in specifications and instructions. Report any problems in the production process and in the quality of the product to appropriate people. Limits of personal responsibility and lines of communication. Communicate effectively. Receive and process all relevant information promptly. Complete appropriate records accurately and keep them in the agreed place.
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Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills:
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1. 2. 3. 4. 5. 6.
Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Report problems outside area of responsibility to the appropriate person. Limits of personal responsibility and lines of communication. Communicate effectively. Comply with written instructions.
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The competent person must: 1. 2. 3. 4. 5. 6. 7. Check the specifications with others to identify handling and measuring requirements Establish when measuring needs to be carried out and how this should be completed Identify and find any special equipment needed to handle the material Check any points and issues arising about the handling and measuring requirements Handle garments as in the specifications Identify any problems handling the fabric when producing the garment Measure garments and relevant parts which may include: Before production During production After production Finished product Samples As documented in the specification 8. Check garments and compare measurements throughout the process 9. Make a note of any measures that deviate from the specification 10. Tell appropriate people of any problems, deviations and necessary changes that come from handling and measuring of the garment
The key areas of knowledge and understanding: 1. 2. 3. 4. 5. What the principles and methods of garment construction are What specifications are and how to use them What the customer and organisational requirements are How measuring and handling equipment should be chosen and used What the effects of washing and pressing are on fabrics and garments
The skills and techniques: 1. 2. 3. 4. Taking correct measures Making calculations required to take correct measure to meet specifications Deciding on tolerances Handling requirements for a range of fabric types
Regulations, rules and guidelines: 1. The organisations rules, codes, guidelines and standards 2. Limits of personal responsibility 3. Reporting procedures
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4. Equipment operating procedures 5. Responsibilities under the Health & Safety at Work Act Workplace skills: 1. Work to be produced in line with critical paths 2. Receive work instructions and specifications and interpret them accurately 3. How to make use of information detailed in specifications and instructions 4. Report problems outside area of responsibility to the appropriate person 5. Complete relevant documentation accurately and promptly and keep records in the agreed place 6. Limits of personal responsibility and lines of communication 7. Communicate effectively 8. Comply with written instructions 9. Record information accurately and pass it on to the appropriate people 10. Complete forms, reports and other documentation following organisational guidelines
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6. Manufacturers instructions. Workplace skills: 1. 2. 3. 4. 5. 6. 7. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Report problems outside area of responsibility to the appropriate person. Limits of personal responsibility and lines of communication. Communicate effectively. Comply with written instructions. Complete forms, reports and other documentation following organisational guidelines.
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The key areas of knowledge and understanding: 1. The impact of legislative requirements on design and technical specification. 2. Import and export legislation requirements for part and finished goods. 3. Interpretation of test reports and pre-production documents. 4. Customer specifications, quality standards and finishing requirements. 5. Principles of garment costing. 6. Methods of garment costing manual and IT (Information Technology). 7. Definition and components of direct and indirect costs. 8. Influence of customer pricing policies and requirements on sample production costings. 9. Attribution of cost to appropriate headings. 10. Company costing policies. 11. Sources and delivery lead times for machinery, equipment and materials. The skills and techniques: 1. Pattern piece identification appropriate to the product. 2. Material specification, handling, care and labelling.
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3. Construction and properties of materials and components. 4. Methods of garment assembly. 5. Suitability of materials and components characteristics to proposed production methods. 6. Organisational requirements for production. 7. Manufacturing and machine capability and work aids. 8. Logical sequences and methods of production. 9. Selection of appropriate construction methods to achieve design within given resource constraints. 10. Quality requirements and control checks. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Report problems outside area of responsibility to the appropriate person. Limits of personal responsibility and lines of communication. Communicate effectively. Comply with written instructions. Complete forms, reports and other documentation following organisational guidelines.
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1. 2. 3. 4. 5. 6.
The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Report problems outside area of responsibility to the appropriate person. Complete relevant documentation accurately and promptly and keep records in the agreed place and/or pass it on to the appropriate people. Limits of personal responsibility and lines of communication. Communicate effectively. Comply with written instructions. Complete forms, reports and other documentation following organisational guidelines.
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1. 2. 3. 4. 5. 6.
9. Production. 10. Garment construction. 11. Selection of appropriate construction methods to achieve designs within given resource constraints. 12. Construction of materials and components. 13. Remedying faults. 14. Feasible alternative garment assembly and production methods. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. Receive work instructions and specifications and interpret them accurately. How to make use of the information detailed in specifications and instructions. Report problems outside area of responsibility to the appropriate person. Complete relevant documentation accurately and promptly, and keep records in the agreed place and/or pass it on to the appropriate people. Limits of personal responsibility and lines of communication. Communicate effectively. Comply with written instructions. Complete forms, reports and other documentation following organisational guidelines.
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1. 2. 3. 4. 5.
3. Garment and component cutting 4. Fitting 5. Interpreting instructions from garment specifications 6. Sewing and pressing characteristics of fabrics 7. Type and number of components required 8. Matching requirements and tolerances 9. Types, usage and qualities of trimmings and threads 10. Functions and use of sewing equipment (mechanical and hand) 11. Interlining garments; shrinking techniques; moulding techniques Regulations, rules and guidelines: 1. 2. 3. 4. 5. The organisations rules, codes, guidelines and standards Limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act
Workplace skills: 1. 2. 3. 4. 5. 6. 7. 8. 9. Work to be produced in line with critical paths Receive work instructions and specifications and interpret them accurately How to make use of the information detailed in specifications and instructions Ways of planning work activities to maintain continuity of operations Deal with problems within the work area, and within limits of personal responsibility Report problems outside area of responsibility to the appropriate person Communicate effectively with colleagues and customers Comply with written instructions Complete forms, reports and other documentation
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The key areas of knowledge and understanding: 1. 2. 3. 4. How to utilise the functionality of the design package to enhance the design concept Understand appropriate technical language How each garment fits into a seasonal range or theme Construction of garments/items being designed and presented electronically
files
Present working sketches of various styles prior to the selection process 3. Present a working document that can be interpreted at subsequent stages of the garment development,
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State fabric choice and colour options, including digital swatches or colouration of the garment as
required
Detail any trims required on the garment, such as choice of fastening describing any buttons, zips or
other fastenings
Include notations of specific measurements 5. Adapt approach to work in accordance with client/customer specification 6. Save any inputted data into appropriate bitmap format
Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Build good working relationships with colleagues 3. Comply with written instructions 4. Accurately complete forms, reports and other documentation in accordance with agreed procedures 5. Deal with problems within the work area, within limits of personal responsibility 6. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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The skills and techniques: 1. Accurate and efficient digitalising to required standard, using appropriate plotting parameters 2. Visual assessment and evaluation of patterns on screen and on digitising table, ensuring all pattern information present 3. Where required, set parameters for plotting (e.g. quarter / fifth / full) 4. Approach to data storage: File structuring Identifying correct folders Naming protocols (creating or continuation of organisational numbering system) Access paths for file retrieval
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5. Keeping accurate records for data management 6. Generate output in relevant format: For printing hard copies Subsequent stages in CAD/CAM process 7. Implement data backup techniques Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Comply with written instructions 3. Accurately complete forms, reports and other documentation in accordance with agreed procedures 4. Deal with problems within the work area, within limits of personal responsibility 5. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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Creating specification sheets Importing into advanced pattern development programmes, such as 3D virtual modelling 6. File and data management: Implement naming protocols and version control Setup or identify storage areas for individual patterns pieces/output model 7. Data backup techniques
Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Build good working relationships with colleagues 3. Comply with written instructions 4. Accurately complete forms, reports and other documentation in accordance with agreed procedures 5. Deal with problems within the work area, within limits of personal responsibility 6. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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The key areas of knowledge and understanding: Information required on industry standard graded garment patterns The fundamental principles of pattern grading and the importance of sizing charts and ratios The difference between mens, ladies and childrens grading requirements Product manufacturing techniques and limitations The effect of fabric properties, such as drape and inherent stretch, embellishments, component parts, styling features and reaction of fabrics to production processes 6. Why different areas of the pattern may be graded to different proportions / individually 7. Data conversion packages The skills and techniques:
1. Retrieve finalised standard sized pattern pieces to utilise CAD/CAM technology and knowledge of
1. 2. 3. 4. 5.
Input initial size information where applicable Analyse size specification Produce graded patterns to size chart measurements 3. File and data management 4. Apply competent grading techniques by selecting and using the pattern grading functions of chosen software: Interpret size charts to create grades using a rule table
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Select grading methods appropriate to product type, size, fit and proportion Describe and apply the incremental (x and y coordinates) values required in the pattern grading process 5. Modifying patterns whilst grading to fit size specifications i.e. adding extra darts 6. Checking accuracy of graded patterns: Where available, ensure accuracy of fit and balance of garment using chosen software Print patterns to make sample/toile, to check for accuracy and fit Modify patterns where appropriate Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Build good working relationships with colleagues 3. Comply with written instructions 4. Accurately complete forms, reports and other documentation in accordance with agreed procedures 5. Deal with problems within the work area, within limits of personal responsibility 6. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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account:
Ensure all components of garments have been graded, and are shown on screen
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Position pattern pieces according to fabric grain line, pattern and nap direction Systematically check all size options are placed according to the contracted size ratio 3. Modify standard markers to a range of specifications including: Join two markers Edit the width of a marker Bring an extra size to a marker 4. Adapt standard markers to a range of different fabric requirements such as: Single lay Tubular knitted fabrics Folded One-way Two-way 5. Taking into account the production process on the lay planning constraints, utilise CAD/CAM technology
and manual lay planning techniques for: Laying up Meeting production requirements Costings Maximising utilisation 6. Assessing lay plan variations in order to choose the most cost effective or most suitable plan: A single size lay A multi size lay in accordance with sizing ratio 7. Plot lay plan using an appropriate scale (e.g. quarter / fifth / full) 8. Data and file management and file compression techniques
Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Build good working relationships with colleagues 3. Comply with written instructions 4. Accurately complete forms, reports and other documentation in accordance with agreed procedures 5. Deal with problems within the work area, within limits of personal responsibility 6. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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Sketch and technical drawing of item/garment style Information regarding fabric, such as specific shade for colour matching, weight p/m Detail all trims, such as zip length, button colour/size, length of draw cord 2. Ensure all appropriate technical information is present: Fabric performance testing, such as abrasion or wash fastness Where necessary, seam strength/slippage Specific performance of any component parts (more rigorous in children or performance wear garments) 3. Record any correspondence regarding specific product information, this can be scanning any additional documentation to support reasons for changes, or uploading any emailed/electronic information
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Indicate positioning of labels Outline particular branding labels to be used Specify exact information to be included on the wash care label, such as country of origin, wash care instructions, style information 5. Generate the specification document, either electronically or as a hard copy, to confirm all necessary information is present, as it is used as a point of reference by many individuals at different stages Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Build good working relationships with colleagues 3. Comply with written instructions 4. Accurately complete forms, reports and other documentation in accordance with agreed procedures 5. Deal with problems within the work area, within limits of personal responsibility 6. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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functionality to: Facilitate collaborative planning Communicate current status of colour information, such as availability and approval Generate indications of costs Present specification information Enables web-based messaging to provide point of reference for all parties Accurate workflow management function 3. Take into account available production capacity, issues to consider include: Geographical location, influenced by production costs, closeness to raw material suppliers, also timescales required for delivery
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Should the style be produced at one site for continuity, or multiple sites for flexibility Existing relationships with production units, levels of reliability in terms of quality and meeting delivery schedules 4. Consider potential aspects that are likely to change, to foresee potential problems: Contract sizes, can increase or decrease due to customer requirements Colour options within a style being added or removed Regulations, rules and guidelines: Follow organisations rules, codes, guidelines and standards Ensure quality systems and procedures Awareness of limits of personal responsibility Reporting procedures Equipment operating procedures Responsibilities under the Health & Safety at Work Act 1974 etc, with particular focus on appropriate posture when working at a visual display unit 7. Refer to manufacturers instructions for software and hardware functionality Workplace skills: 1. Communicate effectively with colleagues in both design and production roles, also with factories and customers to enhance understanding and cooperation 2. Build good working relationships with colleagues 3. Comply with written instructions 4. Accurately complete forms, reports and other documentation in accordance with agreed procedures 5. Deal with problems within the work area, within limits of personal responsibility 6. Report problems outside area of responsibility to the appropriate person 1. 2. 3. 4. 5. 6.
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9. Using correct lifting and handling procedures. Regulations, rules and guidelines: 1. 2. 3. 4. 5. 6. The organisations rules, codes, guidelines and standards. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act. Manufacturers instructions.
Workplace skills: 1. Deal with problems within the work area, and within limits of personal responsibility. 2. Report problems outside area of responsibility to the appropriate person. 3. Describe lines of communication in the team. 4. Describe roles and responsibilities of self, colleagues, and line manager. 5. Describe how your work role fits in with the overall manufacturing process. 6. Time keeping. 7. Build good working relationships with colleagues. 8. Communicate effectively with colleagues and customers. 9. Deal diplomatically with disagreements in the workplace. 10. Present any ideas for improvement to line manager. 11. Take part in team meetings. 12. Comply with written instructions. 13. Complete forms, reports and other documentation. 14. Keep accurate records.
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The competent person must: 1. Carry out quality checks at specified intervals according to instructions. 2. Identify faults and take appropriate action. 3. Report faults outside personal responsibility to the appropriate person. 4. Record information accurately, completely and legibly. 5. Identify faults in materials and products. 6. Identify causes of faults to maintain product quality. 7. Follow reporting procedures where the cause of faults cannot be identified. 8. Identify and report potential solutions to rectify faults. 9. Prioritise the fault rectification process to maintain production requirements. 10. Make adjustments promptly to return product to specification. 11. Monitor rectified faults to ensure the problems have been solved. 12. Record adjustments not covered by established procedures for future reference. The key areas of knowledge and understanding: 1. Different types of faults likely to be encountered and the ways of rectifying them. 2. The different techniques and methods used to detect faults. 3. How to compare types of faults with possible causes and solutions (equipment, materials, process). 4. What inspection methods can be used 5. Why product checks are important. 6. What are acceptable solutions for particular faults 7. What are the consequences of not rectifying problems 8. Why it is important to record details of non-established adjustments. 9. What are your responsibilities at work during production 10. What are your quality and production targets, and the effect of not meeting these on you and/or your team 11. Consequences of not monitoring adjustments made. 12. What types of recording and reporting systems are used The skills and techniques: 1. 2. 3. 4. 5. Using inspection methods appropriate to the work. Identification of equipment parts. Setting up equipment and testing it. Setting up an efficient work station. Identifying faults, the causes and rectification.
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6. Describing the allowed tolerances. 7. Differentiating between correctable and non-correctable faults. 8. Identifying equipment maintenance requirements and describing the maintenance procedure. 9. Identifying and rectifying and/or reporting major equipment faults and causes. 10. Monitoring and checking equipment and processes. 11. Using optimum operating speeds on your equipment. 12. Handling techniques for different fabrics. 13. Reporting production problems. Regulations, rules and guidelines: The organisations rules, codes, guidelines and standards. Quality systems and procedures. Limits of personal responsibility. Reporting procedures. Equipment operating procedures. Responsibilities under the Health & Safety at Work Act and COSHH (Control of Substances Hazardous to Health). 7. Manufacturers instructions. Workplace skills: 1. 2. 3. 4. 5. 6. Deal with problems within the work area, and within limits of personal responsibility. Report problems outside area of responsibility to the appropriate person. Communicate effectively with colleagues and customers. Comply with written instructions. Complete forms, reports and other documentation. Keep accurate records. 1. 2. 3. 4. 5. 6.
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The competent person must: 1. 2. 3. 4. 5. 6. 7. 8. Watch candidates perform in the workplace. Ask candidates questions. Take account of past experience and achievements. Set tests. Set projects and tasks. Arrange simulations. Assess the candidates report of their work. Use evidence from other people, including peers and witnesses.
The key areas of knowledge and understanding: How to identify and use different types of evidence when carrying out assessments. How to identify and compare different types of evidence when making your assessment decisions. How to collect evidence in ways that are cost effective and timely. How to collect and use evidence from candidates prior experience and achievements within the current assessment process. 5. How to develop and agree assessment plans with candidates and the other people involved. 6. How to accurately assess performance against specific parts of a standard. 7. How to take appropriate action and help candidates develop their competence. 8. How to change assessment procedure to meet the individual needs of candidates. 9. How to identify the difficulties in making safe, fair, valid and reliable assessments of evidence, and who to involve in such cases. 10. How to follow standardisation and internal quality assurance procedures. 1. 2. 3. 4.
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11. How to measure existing levels of competence. 12. How to make valid and reliable assessments of candidates knowledge. 13. How to make valid and reliable assessments of candidates performance. 14. How to check that the evidence is the candidates own work. 15. How to make sure you have covered all the agreed criteria during an assessment. 16. How to make sure that supporting evidence supplied by other people is reliable. 17. How to encourage candidates to consider and use their past experience and achievements. 18. How to give constructive feedback on existing levels of competence and what candidates need to do to be fully competent. 19. How to involve candidates in planning assessments. 20. How to keep to the Data Protection Act. 21. How to encourage candidates who have different levels of confidence and experience to take an active part in their assessment. 22. How to use language and behaviour which does not discriminate against any candidate. 23. How to meet the different needs of the candidates. 24. How to give feedback to candidates with different levels of confidence and experience. 25. How to encourage candidates to ask questions and get advice. 26. How to monitor and review progress with candidates. 27. How to identify changes in levels of candidates competence and assess how this affects your own competence. 28. How to use opportunities to update your skills and experience. 29. How to identify and use information on current assessment best practice. 30. How to use personal development opportunities to improve your assessment skills. The skills and techniques: 1. Develop plans for assessing competence with candidates Develop and agree an assessment plan with candidates. Check that all candidates understand the assessment process involved, the support available to them and the complaints and appeals procedure. Agree fair, safe, valid and reliable assessment methods. Identify appropriate and cost-effective opportunities for assessing performance. Plan for using different types of evidence. Identify how the past experience and achievements of candidates will contribute to the assessment process. Identify and agree any special arrangements needed to make sure the assessment process is fair. Identify how other people will contribute to assessments and what support they may need. Identify how to protect confidentiality and agree arrangements to deal with sensitive issues. Agree how you will handle any difficulties or disputes during the assessment. Agree when assessment will take place with candidates and the other people involved. Agree arrangements with candidates for reviewing their progress against the assessment plan. Review and update assessment plans to take account of what candidates have achieved. 2. Judge evidence against criteria to make assessment decisions Use the agreed assessment methods to assess competence in appropriate situations. Use the past experience and achievements of candidates as part of the assessment of their current competence. Ensure that the evidence comes from the candidates own work. Make safe, fair, valid and reliable decisions about the competence of candidates, only on the agreed standard. Collect evidence from the other people involved in the assessment process. Apply any agreed special arrangements to make sure the assessment is fair. Base your decisions on all the relevant evidence of candidates performance and knowledge. Take this evidence from as many places as possible.
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Explain and resolve any inconsistencies in the evidence. Make a record of the outcomes of assessments by using the agreed recording system. Speak to the appropriate person if you and the candidate cannot agree on your assessment of their performance. 3. Provide feedback and support to candidates on assessment decisions Give candidates feedback at an appropriate time and place. Give candidates feedback in a constructive and encouraging way, which meets their needs and is appropriate to their level of competence. Clearly explain your assessment decisions on whether candidates evidence of competence is good enough. Give candidates advice when they cannot prove their competence and on how they can develop the necessary skills or provide more evidence. Encourage candidates to get advice on your assessment decisions. Identify and agree the next steps in the assessment process and how candidates with achieve these. Follow the agreed complaints and appeals procedures if candidates disagree with your assessment decisions. 4. Contribute to the internal quality assurance process Ensure your assessment records are accurate and up-to-date, and provide an audit trail of evidence. Contribute to standardisation arrangements so that your assessment decisions are in line with others. Give accurate and timely information on assessments. Contribute to the agreed quality assurance process. Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, report and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the ENTO (formerly Employment National Training Organisation) suite of standards for Assessment and Verification, reference: A1
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The competent person must: 1. Evaluate, at appropriate intervals, the current and future requirements of your work role, taking account of the vision and objectives of your organisation. 2. Consider your values and your career and personal goals, and identify information which is relevant to your work role and professional development. 3. Discuss and agree personal work objectives with those you report to and how you will measure progress. 4. Identify the learning styles which work best for you and ensure that you take these into account in identifying and undertaking development activities. 5. Identify any gaps between the current and future requirements of your work role, and your current knowledge, understanding and skills. 6. Discuss and agree with those you report to, a development plan to address any identified gaps in your current knowledge, understanding and skills, and support your own career and personal goals. 7. Undertake the activities identified in your development plan and evaluate their contribution to your performance. 8. Review and update your personal work objectives and development plan in the light of performance, any development activities undertaken, and any wider changes. 9. Get regular and useful feedback on your performance from those who are in a good position to judge it and provide objective and valid feedback. 10. Ensure that your performance consistently meets or goes beyond agreed requirements. The key areas of knowledge and understanding: 1. The principles which underpin professional development. 2. The importance of considering your values and career and personal goals, and how to relate them to your job role and professional development. 3. How to evaluate the current requirements of a work role and how the requirements may evolve in the future. 4. How to set Specific, Measurable, Achievable, Realistic and Time-bound (SMART) objectives. 5. How to identify development needs to address any identified gaps between the requirements of your work role and your current knowledge, understanding and skills. 6. What an effective development plan should contain and the length of time it should cover. 7. The range of different learning styles and how to identify the styles which work best for you. 8. The type of development activities which can be undertaken to address identified gaps in your knowledge, understanding and skills. 9. How to identify whether/how development activities have contributed to your performance.
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10. How to update work objectives and development plans in the light of performance, feedback received, any development activities undertaken, and any wider changes. 11. How to monitor the quality of your work and your progress against requirements and plans. 12. How to evaluate your performance against the requirements of your work role. 13. How to identify and use good sources of feedback on your performance. 14. Know and understand industry/sector specific requirements for the development or maintenance of knowledge, skills and understanding, and continuing professional development. 15. Know and understand, within context, the following: Requirements of your work role, including the limits of your responsibilities. The vision and objectives of your organisation. Your own values and career and personal goals. Your personal work objectives. Your preferred learning styles. Your current knowledge, understanding and skills. Identified gaps in your current knowledge, understanding and skills. Your personal development plan. Available development opportunities and resources in your organisation. Your organisations policy and procedures in terms of personal development. Reporting lines in your organisation. Possible sources of feedback in your organisation The skills and techniques: 1. 2. 3. 4. 5. 6. 7. 8. Address multiple demands without losing focus or energy. Recognise changes in circumstances promptly and adjust plans and activities accordingly. Prioritise objectives and plan work to make best use of time and resources. Take personal responsibility for making things happen. Take pride in delivering high quality work. Show an awareness of your own values, motivations and emotions. Agree achievable objectives for yourself and give a consistent and reliable performance. Recognise your own strengths and limitations, play to your strengths and use alternative strategies to minimise the impact of your limitations. 9. Make best use of available resources and proactively seek new sources of support when necessary. 10. Reflect regularly on your own experiences and use these to inform future action
Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: A2
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The competent person must: Watch staff members in line with agreed assessment plans. Assess candidates performance. Assess candidates knowledge and how they apply their knowledge. Make a record of your assessment decisions. Work with other people who are affected by the assessment process, such as line managers or supervisors. 6. Give feedback to candidates. The key areas of knowledge and understanding: 1. The nature and role of assessments of national standards: What the national standards are, and how to judge evidence against them fairly and reliably. How to identify relevant evidence from what is or may be available. Why it is important to make an accurate judgement against only the agreed standards. How to identify the role of knowledge evidence in assessments, and ways of collecting evidence. How to identify relevant knowledge evidence from candidates performance. Why it is important to collect evidence related to unpredictable events and how to do this. How to give candidates with special assessment requirements access to assessment. 2. Principles and concepts: How to involve different candidates in putting assessment plans into practice. How to encourage candidates with different levels of confidence and experience to take an active part in their assessment. How to give constructive feedback to candidates in line with your assessment decision. How to adapt feedback to candidates different levels of confidence and experience. How to offer different types of advice in a constructive way that will allow candidates to choose different options. How to encourage candidates to ask questions and get advice. How to identify evidence that takes place naturally in the workplace, and why it is important for assessments. How to choose appropriate and efficient ways of collecting performance evidence. What the available sources of knowledge evidence are, and how to use them. Where to get advice on when and how to use simulations and alternative sources of evidence. How to check that evidence is relevant and genuine. How to set tests, questions and simulations. How to ask questions which will give you relevant evidence, while not affecting candidates
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1. 2. 3. 4. 5.
confidence. How to judge knowledge evidence fairly and reliably. How to deal with disputes and appeals in line with agreed procedure. How to identify the difficulties you may have in collecting and assessing knowledge evidence. How to collect evidence by watching candidates in the workplace without interfering with their work. How to identify difficulties you may have in making fair and reliable judgements on evidence. Who so speak to within the local and national system if you have difficulties. 3. External factors influencing the assessment of national standards: How to meet candidates needs for access to safe, fair, valid and reliable assessment, in line with relevant legislation. How to recognise and challenge unfair discrimination in assessment. How to identify different types of special assessment requirements and how to provide for them. Who to get advice from when providing particular assessment requirements. How to make a record of and process your assessment decisions. How to meet the requirements of the quality assurance process. How to use opportunities to update your skills and experience. How to identify and use information on current assessment best practice. How to use personal development opportunities to improve your assessment skills. The skills and techniques: 1. Agree and review plans for assessing candidates performance: Identify the best situations when you assess performance. Use evidence that takes place in the workplace and ask relevant questions. Choose opportunities for assessment which disrupt normal work as little as possible. Choose opportunities for assessment which provide access to a valid, safe, reliable and fair assessment. Explain the options open to the candidates clearly and constructively if somebody disagrees with the proposed assessment plan. Discuss and agree the proposed assessment plan with the candidates and other people who may be affected. Review and update plans at agreed times to take account of candidates progress. 2. Assess candidates performance against the agreed standards: Explain to candidates how the assessment of their work will take account of their needs. Watch candidates in a safe environment. Only use the agreed criteria when assessing the evidence. Assess evidence fairly against the agreed criteria. Identify and assess any other evidence that is relevant to the standards. Check that the evidence has come from each candidates own work. Watch candidates without interfering with their work. Speak to the appropriate person if you or a candidate has any difficulties. Give candidates feedback after you have watched them in the workplace 3. Assess candidates knowledge against the agreed standards: Identify which areas of candidates knowledge have been covered by watching them in the workplace. Collect evidence of knowledge that has not been covered by watching the candidates in the workplace. Use valid methods to assess candidates knowledge. Ask clear questions which do not lead candidates. Speak to the appropriate person if you or a candidate has any difficulties. Give candidates feedback after you have asked them questions. 4. Make an assessment decision and provide feedback: Base your assessment decision on all the relevant evidence.
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Give candidates clear and constructive feedback, which meets their needs after you have given them your assessment. Encourage candidates to ask for advice on your assessment decision. Make an accurate record of your assessment decisions. Pass on records that are accurate and easy to read to the next stage of the process. Follow the agreed complaints and appeals procedures if candidates do not agree with your assessment decisions. Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from an ENTO (formerly Employment National Training Organisation) suite of standards, reference: A2
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The competent person must: 1. 2. 3. 4. 5. 6. 7. 8. Balance new ideas with tried and tested solutions. Balance risk and desired outcomes. Make sure your plans are consistent with the objectives of your area of responsibility. Make sure your plan is flexible and complements related areas of work. Develop and assign objectives to people together with the associated resources. Win the support of key colleagues and other stakeholders. Monitor and control your plan so that it achieves its overall objectives. Evaluate the implementation of your plan and make recommendations that identify good practice and areas for improvement.
The key areas of knowledge and understanding: 1. The principles and methods of short- to medium-term planning. 2. The importance of creativity and innovation in operational planning. 3. How to develop and assign Specific, Measurable, Achievable, Realistic and Time-bound (SMART) objectives. 4. How to analyse and manage risk. 5. How to develop and plan for contingencies. 6. The principles and methods of delegation. 7. How to use resources effectively to achieve objectives. 8. How to consult with colleagues and other key stakeholders. 9. How to monitor and control operational plans to achieve their objectives. 10. How to develop and use an evaluation framework. 11. Specific to the industry/sector, know and understand: Legal, regulatory and ethical requirements. Market developments. Actual and potential competitors, and their strategies and plans. Actual and potential partners, and their strategies and plans. 12. Know and understand, in context: The market in which your organisation works. The overall vision of your organisation and the goals you are responsible for achieving.
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Your organisations actual and potential customer base. Available market opportunities. How to respond to market opportunities. Colleagues and other key stakeholders, and their needs and expectations. Processes for consultation. Sources of information you can use to monitor and evaluate plans. Procedures for reporting and making recommendations.
The skills and techniques: 1. 2. 3. 4. 5. 6. 7. 8. 9. Constantly seek to improve performance. Work towards a clearly defined vision of the future. Present information clearly, concisely, accurately and in ways that promote understanding. Reflect regularly on your own and others experiences, and use these to inform future action. Prioritise objectives and plan work to make best use of time and resources. Set demanding but achievable objectives for yourself and others. Create a sense of common purpose. Balance agendas and build consensus. Consider the impact of your own actions on others.
Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre of standards for Management and Leadership, reference: B1
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The competent person must: 1. Create a vision of where your area is going and clearly and enthusiastically communicate it, together with supportive objectives and operational plans, to the people working within your area. 2. Ensure that people working within your area understand and can see how the vision, objectives and operational plans link to the vision and objectives of the overall organisation. 3. Steer your area successfully through difficulties and challenges, including conflict within the area. 4. Create and maintain a culture within your area which encourages and recognises creativity and innovation. 5. Develop a range of leadership styles and select and apply them to appropriate situations and people. 6. Communicate regularly, making effective use of a range of different communication methods, with all the people working within your area, and show that you listen to what they say. 7. Give people in your area support and advice when they need it, especially during periods of setback and change. 8. Motivate and support people in your area to achieve their work and development objectives and provide recognition when they are successful. 9. Empower people in your area to develop their own ways of working and take their own decisions within agreed boundaries. 10. Encourage people to take the lead in their own areas of expertise, and show willingness to follow this lead. 11. Win, through your performance, the trust and support of people within your area for your leadership and get regular feedback on your performance. The key areas of knowledge and understanding: 1. Fundamental differences between management and leadership. 2. How to create a compelling vision for an area of responsibility. 3. How to select and successfully apply different methods for communicating with people across an area of responsibility. 4. A range of different leadership styles and how to select and apply these to different situations and people. 5. How to get and make use of feedback from people on your leadership performance. 6. Types of difficulties and challenges that may arise, including conflict within the area, and ways of identifying and overcoming them. 7. The benefits of and how to create and maintain a culture which encourages and recognises creativity and innovation.
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8. The importance of encouraging others to take the lead and ways in which this can be achieved. 9. How to effectively empower people. 10. How to select and successfully apply different methods for encouraging, motivating and supporting people and recognising achievement. 11. Specific to the industry/sector, know and understand: Common leadership styles. Legal, regulatory and ethical requirements. 12. Know and understand, in context: Own values, motivations and emotions. Own strengths and limitations in the leadership role. Strengths, limitations and potential of people that you lead. Own role, responsibilities and level of power. Vision and objectives of the overall organisation. Vision, objectives, culture and operational plans for your area of responsibility. Types of support and advice that people are likely to need and how to respond to these. Leadership styles used across the organisation. The skills and techniques: 1. Articulate a vision that generates excitement, enthusiasm and commitment. 2. Create a sense of common purpose. 3. Take personal responsibility for making things happen. 4. Make complex things simple for the benefit of others. 5. Encourage and support others to take decisions autonomously. 6. Act within the limits of your authority. 7. Make time available to support others. 8. Show integrity, fairness and consistency in decision-making. 9. Seek to understand peoples needs and motivations. 10. Model behaviour that shows respect, helpfulness and cooperation. 11. Encourage and support others to make the best use of their abilities. Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: B6
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The competent person must: 1. Monitor the relevant legal, regulatory, ethical and social requirements and the effect they have on your area of responsibility, including the consequences of not meeting them. 2. Develop effective policies and procedures to make sure your organisation meets all the necessary requirements. 3. Ensure relevant people have a clear understanding of the policies and procedures and the importance of putting them into practice. 4. Monitor the way policies and procedures are put into practice and provide support. 5. Encourage a climate of openness about meeting and not meeting requirements. 6. Identify and correct any failures to meet the requirements. 7. Identify reasons for not meeting requirements and adjust the policies and procedures to reduce the likelihood of failures in the future. 8. Provide full reports about any failures to meet the requirements to the relevant stakeholders. The key areas of knowledge and understanding: 1. The importance of having an ethical and value-based approach to governance, and how to put this into practice. 2. Relevant legal requirements governing the running of organisations. 3. Current and emerging social attitudes to management and leadership practice, and the importance of being sensitive to these. 4. Specific to the industry/sector, know and understand: Legal, regulatory and ethical requirements. Procedures to follow if you do not meet the requirements. Particular current and emerging social concerns and expectations. Ways in which other organisations deal with current and emerging social concerns and expectations. 5. Know and understand, in context: The culture and values of your organisation and what effect they have on corporate governance. Policies and procedures that make sure people meet the requirements. The processes for maintaining the relevant policies and procedures and making sure they continue to
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be effective. The different ways in which people may not meet the requirements and the risks of these actually happening. The procedures for dealing with people who do not meet the requirements, including requirements for reporting. The skills and techniques: 1. 2. 3. 4. 5. 6. Recognise changes in circumstances promptly and adjust plans and activities accordingly. Make time available to support others. Give feedback to others to help them improve their performance. Identify and raise ethical concerns. Be vigilant for potential risks. Make appropriate information and knowledge available promptly to those who need it and have a right to it. 7. Encourage others to share information and knowledge within the constraints of confidentiality. 8. Show sensitivity to stakeholders needs and manage these effectively.
Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: B8
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Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
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This standard has been imported from the 2005 National Occupational Standards for Retail, references: C206 (K), C206 (P), C207 (K), C207 (P)
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5. Why it is important to recognise and respect the roles, responsibilities, interests and concerns of colleagues and stakeholders. 6. How to identify and meet the information needs of colleagues and stakeholders. 7. What information it is appropriate to provide to colleagues and stakeholders and the factors that need to be taken into consideration. 8. How to consult with colleagues and stakeholders in relation to key decisions and activities. 9. The importance of taking account, and being seen to take account, of the view of colleagues and stakeholders, particularly in relation to their priorities, expectations and attitudes to potential risks. 10. Why communication with colleagues and stakeholders on fulfilment of agreements or any problems affecting or preventing fulfilment is important. 11. How to identify conflicts of interest with colleagues and stakeholders, and the techniques that can be used to manage or remove them. 12. How to identify disagreements with colleagues and stakeholders, and the techniques for sorting them out. 13. The damage which conflicts of interest and disagreements with colleagues and stakeholders can cause to individuals and organisations. 14. How to take account of diversity issues when developing working relationships with colleagues and stakeholders. 15. How to recognise and take account of political issues when dealing with colleagues and stakeholders. 16. How to manage the expectations of colleagues and stakeholders. 17. How to monitor and review the effectiveness of working relationships with colleagues and stakeholders. 18. How to get and make effective use of feedback on the effectiveness of working relationships from colleagues and stakeholders. 19. How to provide colleagues and stakeholders with useful feedback on the effectiveness of working relationships. 20. The importance of monitoring wider developments in relation to stakeholders and how to do so effectively. 21. Specific to the industry/sector, know and understand: Current and emerging political, economic, social, technological, environmental and legal developments. Legislation, regulations, guidelines and codes of practice. Standards of behaviour and performance. The culture. Developments, issues and concerns of importance to stakeholders. 22. Know and understand, in context: The vision, values, objectives, plans, structure and culture of your organisation. Relevant colleagues, their work roles and responsibilities. Identified stakeholders, their background and interest in the activities and performance of the organisation. Agreements with colleagues and stakeholders. The identified information needs of colleagues and stakeholders. Mechanisms for consulting with colleagues and stakeholders on key decisions and activities. The organisations planning and decision making processes. Mechanisms for communicating with colleagues and stakeholders. Power, influence and politics within the organisation. Standards of behaviour and performance that are expected in the organisation. Mechanisms in place for monitoring and reviewing the effectiveness of working relationships with colleagues and stakeholders. The skills and techniques: 1. Present information clearly, concisely, accurately and in ways that promote understanding. 2. Show respect for the views and actions of others.
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3. Seek to understand peoples needs and motivations. 4. Comply with and ensure others comply with legal requirements, industry regulations, organisation policies and professional codes. 5. Create a sense of common purpose. 6. Work towards win-win solutions. 7. Show sensitivity to internal and external politics that impact on your area of work. 8. Keep promises and honour commitments. 9. Consider the impact of your own actions on others. 10. Use communication styles that are appropriate to different people and situations. 11. Work to develop an atmosphere of professionalism and mutual support. Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: D2
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7. Different options for addressing identified shortfalls, and their associated advantages and disadvantages. 8. What job descriptions and person specifications should cover, and why it is important to consult with others in producing or updating them. 9. Different stages in the recruitment and selection process, and why it is important to consult with others on the stages, methods to be used, associated timings, and who is going to be involved. 10. Different recruitment and selection methods, and their associated advantages and disadvantages. 11. Why it is important to give fair, clear and accurate information on vacancies to potential applicants. 12. How to judge whether applicants meet the stated requirements of the vacancy. 13. Sources of specialist expertise in relation to recruitment, selection and retention. 14. How to take account of equality and diversity issues, including legislation and any relevant codes of practice, when recruiting and selecting people and keeping colleagues. 15. How to review the effectiveness of recruitment and selection in your area. 16. Specific to the industry/sector, know and understand: Turnover rates within similar organisations. Recruitment, selection and retention issues, and specific initiatives and arrangements. Working culture and practices. 17. Know and understand, in context: Current people resources available to your area, including skills, knowledge, understanding and experience of colleagues. Work requirements in your area. Agreed operational plans and changes in your area. The staff turnover rate in your area. Job descriptions and person specifications for confirmed vacancies. Local employment market conditions. The organisations structure, values and culture. Employment policies and practices within the organisation, including: Recruitment Selection Induction. Development. Promotion. Retention. Redundancy. Dismissal. Pay. Other terms and conditions The skills and techniques: Recognise the opportunities presented by the diversity of people. Work to turn unexpected events into opportunities rather than threats. Try out new ways of working. Identify peoples information needs. Seek to understand peoples needs and motivations. Comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies, and professional codes. 7. Take and implement difficult and/or unpopular decisions, if necessary. 8. Act within the limits of your authority. 9. Show integrity, fairness and consistency in decision making. Regulations, rules and guidelines: 1. To comply with the organisations guidelines and standards relating to work objectives. 2. Workplace health, safety and environmental requirements.
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1. 2. 3. 4. 5. 6.
3. Reporting procedures. 4. Limits of personal responsibility. Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisation guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: D3
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The competent person must: 1. Establish valid and appropriate measures for evaluating the performance of your organisation. 2. Establish systems for collecting and assessing information on the overall performance of the organisation, using the findings to identify opportunities where organisational performance could be improved. 3. Establish a culture across the organisation where people freely come forward with potential and actual performance problems, and suggested opportunities for improvement. 4. Benchmark the performance of your organisation against other carefully selected organisations and take action based on the findings. 5. Ensure that knowledge and understanding of how improvements have or can be made is shared across the organisation. 6. Ensure that any improvements made are in line with the organisations vision and objectives. 7. Show that the improvements made reduce the gap between what your customers and other key stakeholders want, and what your organisations products and/or services and processes actually deliver. 8. Show that the improvements made are those that have been identified as being of most benefit to the organisation, its customers and other key stakeholders. The key areas of knowledge and understanding: 1. Principles which support organisational improvement. 2. Importance of establishing and applying valid and appropriate measures for evaluating the performance of your organisation. 3. How to establish systems for collecting and assessing information on the overall performance of the organisation and how to use the findings to identify opportunities where organisational performance could be improved. 4. How to benchmark the performance of your organisation against others and take action based on the findings. 5. The value of a customer focused culture. 6. The importance of developing a culture that continually improves, and how to involve others in achieving this. 7. The importance of finding out the causes and effects of problems and changes. 8. Ways of measuring the effect of improvements. 9. Principles and processes of effective communication and how to apply them. 10. Specific to the industry/sector, know and understand: The sector and market in which your organisation works. Range of information sources and techniques for collecting information that are relevant to the sector
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and market in which your organisation works. Relevant trends and developments. 11. Know and understand, in context: The organisations vision, objectives and associated plans. The organisations structure, values and culture. How your organisation adds value through the deliver of its products, services and processes. The organisations customers and other key stakeholders and their needs. Measures of performance relevant to your own organisation. Methods of gathering information suitable for your own organisation. Formal and informal sources of information relevant to your organisation The skills and techniques: 1. 2. 3. 4. 5. 6. 7. 8. 9. Constantly seek to improve performance. Develop systems to gather and manage information and knowledge effectively, efficiently and ethically. Constructively challenge the status quo and seek better alternatives. Show a clear understanding of different customers and their needs. Make appropriate information and knowledge available promptly to those who need it and have a right to it. Articulate a vision that generates excitement, enthusiasm and commitment. Produce and recognise imaginative and innovative solutions. Show sensitivity to stakeholders needs and interests and manage these effectively. Use a range of leadership styles as appropriate to different people and situations.
Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: F12
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The competent person must: 1. 2. 3. 4. 5. 6. 7. Design processes that deliver outcomes based on business goals and aims. Identify and provide the resources you need. Take account of influences that may affect and shape how processes work. Link processes so that they interact across the organisation to form a complete system. Provide information and support for staff and other stakeholders involved. Define process responsibilities. Develop process measures that are affordable and provide enough information for people to decide how to manage the process. 8. Establish and use effective methods to review and improves the process
The key areas of knowledge and understanding: 1. 2. 3. 4. 5. 6. 7. 8. 9. Principles and models of effective process management. How to define business processes. Types of business process measures and how to assess their suitability. The difference between process outputs and outcomes. How to assess process changes for risk and reward against their potential investment cost. How to carry out cost and benefit analysis. Types of analytical and problem-solving tools that you can use when developing business processes. How to measure the effect of changes in the business sector. Specific to the industry/sector, know and understand: The sector and market in which your organisation works. Relevant trends, developments and competitor performance that affect your business processes. 10. Know and understand, in context: Your organisations aims and goals. Your organisations structure, values and culture. How your organisation adds value through delivering its products, services and processes. The needs of your actual and potential customers and other key stakeholders. Your organisations products, services and processes, and the interdependencies between them. Measures of process performance that are relevant to your organisation.
The skills and techniques: 1. Keep people informed of plans and developments. 2. Clearly agree what is expected of others and hold them to account. 3. Take repeated or different actions to overcome obstacles and respond positively and creatively to setbacks. 4. Comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies and professional codes.
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5. Monitor the quality of work and progress against plans and take appropriate corrective action where necessary. 6. Focus personal attention on specific details that are critical to achieving successful results. 7. Identify systematic issues and trends and recognise their impact upon current and future work. 8. Take opportunities, when they arise, to achieve longer-term aims. Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from the Management Standards Centre suite of standards for Management and Leadership, reference: F3
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The competent person must: 1. 2. 3. 4. Demonstrate how something should be done. Give learners the chance to practice what has been demonstrated. Instruct learners how to carry out a task. Ensure that the manner and level of instructions are appropriate to learners
The key areas of knowledge and understanding: 1. 2. 3. 4. 5. 6. 7. Learners learning needs. How to match instruction with individual learning needs and learning outcomes. How to sequence and pace information and gauge appropriateness of language for individual learners. How to put learners at ease. How to give constructive feedback. Likely factors which inhibit learning and possible ways of overcoming them. How to check learners understanding and progress.
The skills and techniques: 1. Demonstrations of skills are based on an accurate analysis of the components of the skill and the sequence in which they need to be learnt. 2. Demonstrations of skills and methods are an accurate reflection of real practice and are paced and sequenced to maximise learning. 3. Demonstration equipment is as realistic as possible and any significant differences between the demonstration and real life are highlighted. 4. Learners are encouraged to feel comfortable to ask questions and make comments at appropriate stages in the demonstration. 5. Learners are supported in practicing the skills and given further demonstrations as appropriate. 6. Sites and locations for demonstrations allow for optimum visibility and conform to health and safety legislation. 7. Distractions and interruptions are minimised. 8. Instruction is based on an accurate identification of learners learning needs. 9. Instruction is based on an accurate identification of agreed learning outcomes. 10. The manner, level and pace of instruction is appropriate to learners. 11. Learners understanding is checked regularly, and instruction modified as appropriate. 12. Timely feedback is given to learners in a positive and encouraging manner on the process of learning and progress towards learning outcomes. 13. Factors which are inhibiting learning are accurately identified and explored with individual learners. 14. Clear and accurate supplementary and summary information is provided where appropriate to reinforce key learning points.
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Regulations, rules and guidelines: 1. The organisations rules, codes, guidelines and standards. 2. Limits of personal responsibility. 3. Reporting procedures Workplace skills: 1. 2. 3. 4. 5. The organisations rules, codes, guidelines and standards. Quality systems and procedures. Limits of personal responsibility. Reporting procedures. Responsibilities under the Health & Safety at Work Act and COSHH (Control of Substances Hazardous to Health).
This standard has been imported from an ENTO (formerly Employer National Training Organisation) suite of standards, reference: L11
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The competent person must: 1. 2. 3. 4. 5. 6. 7. Identify individual needs and learning styles. Choose the manner and speed of coaching. Check on the progress of learners. Give feedback to learners. Review the potential for e-learning support for learners. Help learners to apply their learning. Give ongoing support to learners.
The key areas of knowledge and understanding: 1. The nature and role of coaching. 2. How to match coaching opportunities to individual learning needs and objectives. 3. How to put information in order and decide whether the language you will be using is appropriate for individual learners. 4. The separate areas of coaching which encourage learning. 5. Which types of learning are best achieved and supported through coaching. 6. How to identify the opportunities available for learners to apply their learning. 7. How to put learners at their ease. 8. How to identify individual learning needs. 9. What the different learning styles are and how they affect learning. 10. How to identify and use different learning opportunities. 11. How to structure learning activities. 12. How to choose and prepare appropriate materials, including technology-based materials. 13. How to encourage learners to recognise their own achievements. 14. How to recognise the things that are likely to prevent learning and how to overcome them. 15. How to check learners understanding and progress. 16. External factors influencing the assessment of national standards. 17. How to make sure everyone acts in line with health, safety and environmental protection legislation, and best practice. 18. How to analyse and use developments in learning and new ways of delivery, including technology-based learning. The skills and techniques: 1. 2. 3. 4. 5. 6. Identify individual needs and learning styles. Choose a style of coaching which meets the learning objectives of the organisation. Coach in a manner and at a speed which is appropriate to learners. Analyse the skills needed and the order they need to be learned in. Regularly check that learners are making progress towards learning outcomes. Give learners positive feedback on the learning process.
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7. Alter coaching in the light of learners progress and feedback. 8. Identify anything that prevents learning and review this with learners. 9. Give learners the opportunity to practice skills, apply their knowledge and get experience in a structured way. 10. Consider using technology-based support for learners, including e-support. 11. Identify opportunities for learners to achieve agreed learning objectives and give them positive feedback on their progress. 12. Identify opportunities to use different learning opportunities and agree action with learners. 13. Give learners clear and accurate information on the resources available to help them apply their learning. 14. Give learners positive feedback on the learning experience and the outcomes achieved. 15. Explain to learners the ongoing support that is available to them. Regulations, rules and guidelines: 1. 2. 3. 4. To comply with the organisations guidelines and standards relating to work objectives. Workplace health, safety and environmental requirements. Reporting procedures. Limits of personal responsibility.
Workplace skills: 1. 2. 3. 4. 5. Communicate effectively with colleagues. Comply with written and aural instruction. Complete forms, reports and other documentation following organisational guidelines. Keep accurate records. Report problems outside area of responsibility to the appropriate person.
This standard has been imported from an ENTO (formerly Employment National Training Organisation) suite of standards, reference: L12
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