AMIT SINGH

Mob No: 9953036388 Email ID:amit_mba26@rediffmail.com Career Goal: In quest of assignments in Operations Management/ Marketing/ CRM with a growth oriented organization of repute; preferably in the banking industry. Professional Summary Four year Seven month experience after post graduation. One year in FMCG Company, three year in banking operations. Presently associated with JP Group at corporate office Noida as Commercial Officer. Significant experience in managing operations encompassing operations, client servicing & Marketing. Amfi qualified. Proficiency in providing consultancy services to esteemed clients and tapping new markets to expand the existing clientele.

Have handed a wide range of Mutual Funds, Insurance Products & Gold with proven track record of setting up new business operations and steering market development initiatives. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Effective communicator with focused customer service approach. Strong analytical, problem solving & organizational abilities. Qualification Highlights 2006 2007 2002 MBA (Finance) regular from NCCE College, Panipat under Kurukshetra University and secured 67% marks. M.Com (Finance) through Distance learning from Kurukshetra University with 55% marks. B.Com, from BPR College, Kurukshetra under Kurukshetra University and secured 60% marks. Career Highlights HDFC Bank as Assistant Manager

Sept09- July10 The Growth path

As Personal Banker, Bhiwani (Haryana)

Aug07-Aug09 The Growth path

ICICI Bank as Assistant Manager

Aug07 Feb08 as Customer Service Manager, Jallandhar March08- May08 as Customer Service Manager, Doraha (Ludhiana) June08- Oct08 as Acting Branch Operations Manager, Ahmedgarh (Punjab) Since Nov08 as Customer Service Manager, Panipat

Chief tasks handled Profit Centre Management Heading complete branch operations with key focus on bottom line profitability by ensuring optimal utilisation of available resources. Formulating operating budgets to ensure accomplishment of overall corporate goals. optimum utilisation of available funds towards the

Taking adequate measures for maintaining balance between the available funds and the requirement, meeting pre-set revenue / profitability norms. Conceptualising and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of financial products / services. Building and maintaining healthy business relations with high net worth, corporate and government clients, ensuring high customer satisfaction matrices.

Business Development/ Marketing/ CRM

Operations Management

Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level. Coordinating internal, external & regulatory audit / inspections; evaluating internal control systems /procedures with a view to highlight the shortcomings and implementing necessary recommendations.

Statutory Compliance Monitoring of Daily, Monthly, Quarterly & Annual Reporting to Regional and Corporate Office Ensuring all legal and statutory compliance and compliance of Six Sigma in the branch-A tool of measuring guaranteed and quality service. Attending customer issues and concerns and resolving them after considering the complexity involved. Ensuring a high-quality customer experience, analyzing CSAT (Customer Satisfaction), elevating customer satisfaction, while adhering to the SLAs and work processes.

Notable Distinctions across the entire career span Served the Bhiwani Branch with a deposit base of 80 crores. Leaded the operations team of 4 people & sales team of 8 people. Accountable for overall operations and sales targets of the branch including deposits, general insurance, life insurance, mutual fund & gold. Instrumental in selling gold of approx 1 Kg in the year 2008-09 Cemented relationships with all High Net Worth customers and increased the base of such customers from 100 to 150 in one year. Handled overall branch operations at Ahmedgar Branch, newly established with the operations team of 7 People. Pivotal in managing overall branch operations at Doraha with the Operations Team of 7 People. Involved in the branch audit of the Branch and achieved good rating in Feb09 Spearheaded operations for implementing Bank service projects e.g. Terminator, FCRM for quality customer service Worked on the reconciliation of office accounts, inter branch reports & mirror accounts in other banks. Previous Experience Aug06- Aug07 Shivalik Group of Industries (Tie-up with Reckitt Bankiser India Ltd), as Internal auditor. Company manufactrues FMCG products i.e. Dettol Soap, Harpic, Colin, Lizol, Teepol and other poly products. Aug07- Aug09 Sep09- July10 ICICI BANK LTD. as Assistant Manager in branch banking. Performed in Jallandhar,Panipat Branch. HDFC BANK LTD, as Personal Banker in branch banking. Performed in Bhiwani Branch. Trainings Attended Attended two days training on CUSTOMER FIRST at Zonal Office, Chandigarh. Three days training session at Regional Office, Chandigarh which included training interpersonal effectiveness & influencing skills, bankers selling skills, managerial effectiveness etc. Seven days training of Induction and Swagat at HDFC BANK Gurgaon Training Centre. Personal Details Date of Birth: 6thJune.1982 Address: H No: 1600/5, Jyoti Nagar, Near Radha Krishan Hospital. Kurukshetra 136118 Haryana