DEBORAH PERRY

347 341-5693 debbi153@optonline.net

SUMMARY OF QUALIFICATIONS
Healthcare leader with strong operations and training experience. Drives change by developing new practices; implementing strategic plans; developing and implementing re-engineering strategies. Built and implemented electronic practice management and medical health record systems. Delivers training including diversity and mentoring programs.

EXPERIENCE Institute for Family Health, New York, NY

Assistant Vice President, Professional Development/Human Resources 2004- 2011 Assistant Vice President for Operations 1999-2004 Director of Operations 1996- 1999 Director of Patient Services 1993-1996 Secretary to Vice President for Administration 1992-1993

1992- 2011

Organizational Improvement and Redesign Built family health centers and one free clinic in four underserved Bronx communities, completing 47,000 patient visits annually. Developed, implemented, and maintained policies and procedures. Supervised registration, scheduling, medical records, and all administrative services required by patients. Hired, managed, and developed practice administrators for primary healthcare clinical sites throughout New York City. Evaluated performance and initiated or recommended personnel actions, including merit increases, promotions and disciplinary actions. Guided practice administrators regarding supervision and discipline issues. Led staff development and recruitment activities. Improved employee productivity by performing systems audits for all operating systems, including appointments/provider schedules, registration, patient and staff communications, and billing posting reconciliation. Performed fiscal oversight for all sites, including analysis of provider support/staff productivity. Supervised provider credentialing. Contributed to development and implementation of Institutes strategic planning. Redesigned one practice and saved the corporation a $100,000.00 salary by adjusting support staff and improving efficiencies. This practice was used as the model for the new fully integrated electronic system. Electronic Medical Record Implentation Successfully built and implemented a comprehensive electronic practice management and medical records system in thirteen family health centers. This two year project involved a $2 million purchase and coordination with the project team, IS staff, and consultants. Choose team of super-users from existing IFH staff Established security levels for all practice staff within the electronic system Supervised staff in the building of the system which included but was not limited to entering thousands of data points that would define how IFH would be using the system; this was based on the workflows created from the redesigned patient visit Coordinated schedules for training of all practice staff; this included creating a computer skills assessment tool and hiring a temporary staff person to teach basic computer skills to those in need Coordinated the practice roll-out by adjusting provider schedules and notifying patients

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Training and Staff Development Created, managed and delivered all Institute training programs with specific responsibilities: Developed all managers from first time supervisors to senior management by implementing a comprehensive mid-level management training program. The learning was reinforced through classroom participation, assignments, and assessments. Implemented innovative in-house curriculum offerings and managed vendor delivered training Monitored all staff development programs, with progress reports and recommendations directly to the CEO Conducted staff training to meet requirements of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Article 28, OSHA-safety, Infection Control, etc. Developed and implemented a mentorship program; currently, all participating mentees have returned to school to further their educations in the health professions. Analyzed and tracked EEO plan to meet regulatory requirements and shape Organizational Diversity policies. Delivered the Institute's mandatory training program in valuing diversity in addition to developing and delivering customized diversity programs which improved team building with a diverse employee population.

PROFESSIONAL MEMBERSHIP American Society for Training and Development Society for Human Resource Management EDUCATION New York University, 1996-2002 B.S. Candidate in Healthcare Management - Dean's List- Fall 1996 & Spring 2000; earned Alumnae Scholarship Fall 2002