Chapter 9: Viewing New Periods in the Scorecard

After completing this lesson, you will be able to: Update a scorecard for new periods. Change the Periodicity of the Scorecard. Propagate Stretch Targets and Weights.

Viewing New Periods in the Scorecard

Viewing the Scorecard for New Periodicity

Viewing New Periods

The scorecard that you have built contains data from January 1998 to February 1999. This amount of time is typical to have available when working on a scorecard project, since your corporation will likely have historical data stored in a database. As time passes you will need to update the scorecard to contain the most current period data. You will update your scorecard files by selecting an icon attached to your balanced scorecard menu, update the stretch targets and weights, and view the scorecard for new periods. Complete the following to update your scorecard to contain data from January 1999 through June 1999: 1. Select the Balanced Scorecard Menu icon from the CorVu main menu. 2. Select the Update Scorecard Files icon from new scorecard menu. 3. Select OK from the Shared Prompts display. 4. Type in the new Starting Period of 199901 and the new ending period of 199906.

5. Select OK to continue. The scheduled files will then execute from the scheduler and update the scorecard files for the new periods.

Updating the Scorecard

The scorecard input files have been updated and now you need to update the scorecard for the new time periods. Complete the following to update the scorecard for the new periods: 1. Open the Service Center.pmm strategic scorecard. The scorecard will process and calculate the new period scores from the referenced tactical scorecards.

Analyzing the New Data

Now that new time periods have past, you will analyze the strategic and tactical scorecards for changes that may have occurred and analyze them to determine what could have caused them. There are several ways to analyze the data from the strategic and tactical scorecard levels. At the strategic level you can monitor the triggers and indicators attached to the objectives as you advance to new periods, or you can view the
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Viewing New Periods in the Scorecard

automatically generated graphs by double clicking on the objective indicator. Complete the following to analyze the strategic scorecard: 1. Double-click in the scorecard pane and select the period of January 1999. 2. Double-click on the indicator on the customer objective. This will automatically generate a graph of the stretch targets for the referenced scorecard. Is there something that needs to be investigated further? Notice that the customer score greatly increases during the month of March. What has occurred that would cause the customer score to almost double? To find the answer to previous question you will need to analyze the customer tactical scorecard. Complete the following to analyze the Customer Service tactical scorecard data: 1. Double-click on the Customer objective icon to view the referenced scorecard. The graph that you created from the scores table should already be present. This graph will look similar to the one displayed in the strategic scorecard. To analyze what may have caused the score increase you will use the drill objects. Your graph should look similar to the one displayed below:

2. Double click on the drill icon attached to the Issues Outstanding at EOM input and select the Issues Outstanding Drilldown object.

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Viewing New Periods in the Scorecard

Viewing the Scorecard for New Periodicity

Your graph of outstanding issues should look similar to the one shown below:

Notice that the Issues for John and Mary have decreased dramatically, but for Sally her issues are at a record high. 3. Close out the Graphical Analysis module. 4. Drill into the Resolved 1st Call Alert attached to the Resolved 1st Call input. Your alert should look similar to the one displayed below:

What was the cause for the customer score to almost double? The most noticeable change is that Sally has moved on and a Jane a new tech rep started in June. When the scorecard was built for the department the new manager called a meeting with the department and it was decided that Fred was given the responsibility in assisting his co-workers to resolve their calls. It appears that the change has started to pay off. 5. Close the Executive Alert to return to the scorecard.

Viewing the Scorecard for New Periodicity

The scorecard is currently being viewed on a calendar month basis, due to the organizational changes, feedback and learning processes the Warehouse/Service Center has gone through, the executives have decided that viewing the scorecard on a quarterly basis may now be a better way to monitor change. Monitoring the monthly periods are not displaying the
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Viewing New Periods in the Scorecard

notable score fluctuations that once existed in a rapidly changing environment. Since the Warehouse/Service Center has been stabilizing, viewing the scorecard on a quarterly basis may be beneficial, but since environments always change the executives want the option to view the scorecard also on a calendar month basis. Complete the following to update the scorecard to calendar quarters: 1. Double-click in Four Perspectives scorecard pane. 2. Change the Date Frequency to Calendar Quarter. 3. Select Mar-Q 1999. 4. Select OK to continue. You will need to update the scores displayed in the scorecard and the values in the scores table. To update the scores you will need to propagate the monthly values to calculate quarterly values. The values need to be updated in each tactical scorecard in order for the strategic scorecard to obtain the correct values. Complete the following to update the Customer Service scorecard stretch targets for quarterly periods: 1. Double click on the Customer perspective icon to open the referenced tactical scorecard. 2. Double click in the scorecard pane to open the Period Linking dialog box. 3. Change the Date Frequency to Calendar Quarter. 4. Select OK to continue. 5. Select the Propagate button on the vertical toolbar. 6. Select Calendar Month from the Propagate From dialog box.

7. Select OK to continue. 8. Double-click on the Edit Stretch Targets/Weights from the check list. Note: the measures that have the sum aggregate applied have tripled and the measures that have the average aggregate applied remain the same.
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Viewing the Scorecard for New Periodicity

9. Select OK to continue. 10. Double click in the scorecard pane and select the Mar-Q 1999 period. 11. Save your updates to the scorecard. 12. Close the Customer Service tactical scorecard. 13. Complete steps 1 through 12 again to update the stretch targets for the Inventory Management tactical scorecard. Note: Propagation of stretch targets only applies when moving from a lesser period to a greater time period. With the two tactical scorecards updated you can apply the changes to the strategic scorecard. Complete the following to update the strategic scorecard: 1. Double click in the scorecard pane. 2. Change the Date Frequency to Calendar Quarter. 3. Select OK to continue. 4. Save the scorecard and close the file. 5. Open the Four Perspectives scorecard to view the updates. Your scorecard is now updated to view both calendar months and calendar quarters. To view the scorecard for monthly periods you can double click in the scorecard pane and change the period to calendar month. CONGRATULATIONS! You have completed this lesson on updating the scorecard to view different periods. You now have all the necessary tools to build a scorecard for your organization. After the scorecard has been generated the next step is to apply strategic modeling to assist you in verification of your strategic links.

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