Cisco TelePresence: Monitoring and Troubleshooting Video Deployments

BRKEVT-2804

Follow us on Twitter for real time updates of the event:

@ciscoliveeurope, #CLEUR

Housekeeping

We value your feedback- don't forget to complete your online session evaluations after each session & the Overall Conference Evaluation which will be available online from Thursday
Visit the World of Solutions and Meet the Engineer

Visit the Cisco Store to purchase your recommended readings

Please switch off your mobile phones After the event dont forget to visit Cisco Live Virtual: www.ciscolivevirtual.com Follow us on Twitter for real time updates of the event: @ciscoliveeurope, #CLEUR

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Keeping Focused: What This Session is Not About

This session is about monitoring and troubleshooting video conferencing. To provide context for the above, we will cover some video conferencing features that are relevant This session is NOT about
- Video conferencing deployments

- CUCM features
- VCS features - Interworking CUCM- VCS- CTS, etc.

There are sessions for the above:

Remaining at Cisco Live:
BRKEVT-2803 Cisco TelePresence: designing and deploying multipoint video solutions BRKEVT-2319 Cisco TelePresence: ad-hoc business to business video

- Already occurred, but slides are available!

BRKEVT-2800 Architectural overview for Cisco TelePresence deployments BRKEVT-2801 Cisco TelePresence: best practices for call control integration BRKEVT-2802 Cisco TelePresence: deploying and provisioning video endpoints

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Agenda

Defining TelePresence Applications

Application Traffic Patterns and Demands Monitoring and Troubleshooting Lifecycle
- Registration - Endpoint health - Call Routing - Media Generation, Transport and Termination

- Utilization

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

What is Video Collaboration?

CP-9971 IP Video Phone E20

CUPC MOVI

1xxx,3xxx Series T Series

EX90 MXP1700

WebEx

Video IP Telephony

Soft Clients

Telepresence

Desktop/ Room Video Conferencing

Web Conferencing

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Video Application Media Traffic Patterns

But Video Is Not Voice

Traffic profile is very different

Variable Bit Rate More data on the wire

32 to 209 times the bandwidth

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Video Application Bandwidth Video requirements continue to grow

VoIP: 30-40 kbps, Desktop Share: 40 kbps, Video: 220 Kbps1 HQ Video (360p 1.5Mbps, 180p 0.5 Mbps) Min 300k

WebEx

Video IP Telephony

E20 128 kbps 1152 kbps CP-99xx 256 kbps 1024 kbps

Soft Clients

CUVA 460 kbps MOVI 384 kbps 2 Mbps

Desktop Video Conferencing

384 kbps 6 Mbps

TelePresence

1.5 Mbps 24+ Mbps

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

1: NOTE: average is much lower all: burst bitrate could be 7-20% higher

Network Requirements of Video Collaboration Apps

One way latency Jitter Loss

< 1000ms
< 150ms < 150ms < 150ms

< 100ms
< 30ms < 10ms < 30ms

< .05%
< .1% < .05% < .1%

< 150ms
Media Synchronization audio + discrete info (slide show): audio + pointed objects w/ narration: Lip Sync: audio advance over video: Lip Sync: audio delay following video:
BRKEVT-2804

< 30ms

< .1%

< 1000 ms < 200 ms < 30 ms < 100 ms

Cisco Public

2011 Cisco and/or its affiliates. All rights reserved.

10

Point to Point Video Conferencing

Intra-Company, SIP to SIP
Call Signaling may traverse multiple servers No Signaling Protocol Interworking Required Media Flows Directly between Terminating Endpoints
CUCM Cluster SIP VCS Cluster
Many VCS based endpoints support both H.323 and SIP. SIP & H.323 Dual Homing should be explored: Migration Keeping signaling in native format

CSF Cisco 8945 Movi

EX90

Cisco 9971

Dual Profile 52

SIP
BRKEVT-2804

SIP and H.323

2011 Cisco and/or its affiliates. All rights reserved.

Media
Cisco Public

11

Point to Point Video Conferencing

Intra-Company, SIP/H.323 interworking
Call Signaling may traverse multiple servers
Media Flows through the VCS (which performs media translation) Because of media anchoring, geographical location of the VCS is Important
CUCM Cluster SIP VCS Cluster
VCS performs presentation share interworking on media.

H.323 registered CSF

Cisco 8945
Cisco 9971

Movi

H.323 registered
BRKEVT-2804

SIP

H.323 SIP and H.323 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Media

12

Multipoint Video Conferencing

Multiple solutions to enable multipoint conferencing. Participants send their audio/video stream to centralized device (MCU/CTMS) Device selects, possibly re-encodes, and retransmits audio/video to participants Cascading a possibility for some MCUs (better BW optimization but some

loss of functionality)

Device Cisco TelePresence Multipoint Switch (CTMS) TelePresence Server TelePresence MCU Multi-site on certain endpoints
BRKEVT-2804

Usage Immersive Cisco TelePresence multi-party Active-Presence & Transcoded TelePresence Multipoint Transcoded Video Conferencing Adhoc multipoint conferencing
Cisco Public

2011 Cisco and/or its affiliates. All rights reserved.

13

Cisco TelePresence Multi-Point Meetings Multipoint latency considerations

For small deployments centrally locate multipoint resources Target a one way end-to-end network latency of < 150ms Calculate worst case latency by adding the longest two legs
-+ latency of multipoint bridge/switch
31ms

37ms

75ms 54ms

Sites with relatively low latency point-topoint may have much higher latency with multipoint

For Large deployments regionalize multipoint resources and manage meeting with CTS-Manager
London New York Point-to-point 37ms Multipoint 116ms 75ms 54ms 10ms 139ms
London to Tokyo

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

15

Traditional Video Conferencing MCU

Endpoints send audio and video towards central MCU

MCU
- Receives, blends/selects media and transmits
Mixes audio Transcodes video to match receiving endpoint capabilities SIP, H.323 or H.320 Videoconferencing

- Performs interop between devices

- May operate in screen switching or composite modes

MCUs are placed at:

- High WAN bandwidth connected sites - Balancing end to end latency

MCU

Mobile Clients

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Phone and Desktop

Single Screen HD
16

Endpoint Integrated Video Bridges

Specific VCS based models (MultiSite on EX, MXP, etc.) may offer option of MCU like functionality for ad-hoc conferencing.
- Low cost multiparty option that provides limited number of participants

Lead unit receives and retransmits media streams

Can create dynamic stress points within network, lead unit is poorly chosen.
Features can generally be disabled to force use of well connected MCUs

WAN

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

17

Traffic Details
IP Telephony and Video Conferencing

IP Telephony and video conferencing almost always use RTP

- RTP (RFC3550) over UDP

RTP header provides

- Sequencing Timestamp Payload types Multiplexing of different media

RTCP (RTP UDP port + 1) provides

- Reporting Control channel

Signaling Media (RTP)

RTP header
20B 8B 12B

IP

UDP

RTP

media

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

18

RTP and Media types

Each media stream (audio, video, desktop share, etc.) is a unique SSRC
Implementation specific: multiple SSRCs of same media type might be multiplexed together (same IPsrc, IPdst, UDP protocols) CTS:
- 1 Audio UDP flow (multiple audio channels) 1 Video UDP Flow (multiple channels)

RTP Video RTP Audio

Same IPSrc, IPDst, UDP ports, different SSRC

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

19

RTP Payload Types

RTP Payload Type (PT) field designates type of media Divided into static (mostly legacy audio) and dynamic.
- http://www.iana.org/assignments/rtp-parameters

Dynamic range (96-127) PT communicated via signaling (SIP, H.323)

- Identifying video can become a challenge.

RTP header

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

20

Why Monitor Video Services?

Video service delivery validation & troubleshooting End users associate poor video quality with poor network service
Validation via monitoring will lead to earlier identification of issues and greater confidence in network Video is sensitive: early detection of network issues that may affect all traffic

Contractual SLAs need to be validated

Violations may incur punitive costs

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

21

Detection & Troubleshooting

Methodology for troubleshooting: The 4 As

This session will focus on tools and methodologies for
- Assess and Acquire
Assess Your Senses User Reports Automated Alerts Acquire What is the issue? What is NOT the issue? Identify place in call lifecycle Analyze Narrow possible causes Most likely cause? Act Test Theory Confirm Root Cause How to prevent? How to detect better?

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

22

Call Life Cycle

Identify where in the Call Life Cycle did the call Fail
- Did the calling party receive ring back? - Did the called party phone ring? - Did the call fail before or after it was picked up?

- Did two way audio or video establish and then drop?

- Did the users experience one-way audio/video? - Did audio/video drop after a few seconds?

Endpoint Health
IP configuration Establish Control Communications

Call Control
Media Negotiation Open Channels

Media
Stream Media

Registration

Call Control

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

23

Assess & Acquire Proactive Steps

Be prepared and have data collection systems enabled
- Enable passive monitoring
Call signaling and endpoint logging systems: CDR, Syslog, SNMP Traps etc. Session monitoring on endpoints, application infrastructure and network

- Enable active tests

Periodic endpoint to endpoint calls Network performance probes

Helpdesk
- Interview Script - Access to tools, logs, etc.

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

24

Endpoint Centric Monitoring

Demo of Endpoint Monitoring Management Cisco Prime Collaboration Manager (CPCM)

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

26

The Simple Stuff: Endpoint Registration

Video endpoints register to signaling system
- Allows signaling system to find endpoint in the event of an incoming call

- Allows endpoint entry into signaling system for outgoing calls

- Allows discovery of endpoint by some management systems (eg. CPCM)

Endpoints may register to management system (eg. TMS)

- Endpoint health, configuration, software image

H.323 Gatekeeper
VCS Cluster

SIP Registrar
CUCM Cluster VCS Cluster

Management
TMS / MSI-Registrar

GK

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

27

Introducing Media Services Interface (MSI)

Media Services Interface Deliverables
Middleware/API
Resource Management

Management Policy

Media Services Interface

(resides at the video endpoint): API Middleware

Host Monitoring Service Discovery Media Monitoring Configuration Auto-Registration Neighbor Discovery

TCP/IP

MSI Reference implementation API SDK Simulation - Test environment Support - Documentation

Host Stacks / Protocols

Platform Portability Layer:

Win, Mac, embedded Linux, mobile OS

Medianet
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

28

Registration Validation (VCS)

GUI: Status-> Registration-> (By Device, By Alias, History)

CLI: xstatus registrations & xhistory registrations

xstatus registrations Registration 14: Protocol: SIP Node: "DefaultSubZone" SerialNumber: "e67b0418-3983-11e1-9cf1-0010f31e2888" Authenticated: True CreationTime: "2012-01-07 18:04:06" Duration: 10909 SecondsSinceLastRefresh: "9" SecondsToExpiry: "51" VendorInfo: "TANDBERG/771 (MCX 4.2.0.10318 (multistream))" SIP: AOR: "aakhter.movi_mn@cisco.com" Contact: "sip:aakhter.movi_mn@64.102.41.169:63278;transport=tls" Instance: ""<urn:uuid:478f691f-c2fb-5718-b8fd-df0f8c033c9b>"" Registration: ID: ""
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

29

Registration Validation (CUCM)

GUI: Device-> Phone

SNMP: CISCO-CCM-MIB (To use CCM MIB, SNMP service on CUCM needs to started)
>snmpwalk -v2c -m +CISCO-CCM-MIB -m +SYSAPPL-MIB -c Public -Osq 10.81.74.41 CISCO-CCM-MIB::ccmPhoneInfo ccmPhonePhysicalAddress.1 0:1d:a2:38:a2:f6 ccmPhoneDescription.1 994-4481 CTS3K Room 303 ccmPhoneUserName.1 ccmPhoneIpAddress.1 10.1.160.19 ccmPhoneStatus.1 registered ccmPhoneTimeLastRegistered.1 2012-1-6,11:16:55.0,-5:0 ccmPhoneLoadID.1 CTS.1-7-1-4864R-K9.P1.sbn ccmPhoneDevicePoolIndex.1 0 ccmPhoneInetAddressType.1 ipv4 ccmPhoneStatusReason.1 noError ccmPhoneTimeLastStatusUpdt.1 2012-1-6,11:16:55.0,-5:0 ccmPhoneProductTypeIndex.1 115 ccmPhoneProtocol.1 sip ccmPhoneUnregReason.1 noError ccmPhoneRegFailReason.1 noError ccmPhoneExtn.1.1 9944481

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

30

Endpoint POV of Registration

Endpoints have their own view of registration useful for verification

CTS examples:
- GUI: Monitoring->Call Statistics

- SNMP: (CISCO-TELEPRESENCE-CALL-MIB)
$ snmpwalk -v2c -c public 10.1.3.5 -m +CISCO-TELEPRESENCE-CALL-MIB ctpcMgmtSysConnStatus CISCO-TELEPRESENCE-CALL-MIB::ctpcMgmtSysConnStatus.1 = INTEGER: registered(5)

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

31

Endpoints Peripheral Status

TelePresence units are systems composed of cameras, displays, projectors and microphones etc.
Monitoring Peripheral status is key CTS: HTTP GUI, CLI and CISCO-TELEPRESENCE-MIB
- Troubleshooting->Hardware Setup peripheral testing wizard

C-series/EX90/EX60: xstatus camera|audio

$ snmpwalk -v2c -c public 10.1.3.5 -m +CISCO-TELEPRESENCE-MIB ctpPeripheralStatusTable CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.1 = STRING: UP_LINK CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.2 = STRING: IP_PHONE -MACAddress=00070E5705FA,HostName=SEP00070E5705FA,PhoneDN=10029,AppLoadID=jar 70sip.8-3-122.sbn,BootLoadID=7970_020706_cert.bin,Version=SIP70.8-32S,HardwareRevision=1.3,SerialNumber=FCH11299F9X,ModelNumber=CP-7970G CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.3 = STRING: MAIN_CAM -- PID=CTS-CAMGEN1,Hardware_ver=3,Firmware=346:788,Hardware=1.0,BuildTime=Fri Apr 20 15:05:42 EDT CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.4 = STRING: MAIN_DISPLAY -Serial=4178411420257,Hardware_ver=1.3,Model=Unknown,Manufacturer=Unknown,BootCode_ Ver=(unsupported), AppCode_Ver=(unsupported) CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.7 = STRING: AUX_CAM -CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.8 = STRING: AUX_DISPLAY -CISCO-TELEPRESENCE-MIB::ctpPeripheralDescription.13 = STRING: MIC -- front_center CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.1 = INTEGER: noError(0) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.2 = INTEGER: noError(0) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.3 = INTEGER: noError(0) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.4 = INTEGER: noError(0) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.7 = INTEGER: cableError(2) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.8 = INTEGER: cableError(2) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.13 = INTEGER: other(1)
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

2007

32

CTS Log Files

Sysop, detailed logs, and SIP Messages

Detailed SIP transactions available for analysis. Detailed logs available via CLI (utils logs) and HTTP (Troubleshooting -> Log Files)

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

33

CTS Troubleshooting Utilities

Variety of network side diagnostic utilities available via CLI

- Usual ping, traceroute, DNS resolution - utils network sip|TCP <remote> tests SIP or TCP connectivity to remote - utils network rtr <remote> realtime per-node based latency reports
Host - tos=0x00 count=60 0 10.1.3.1 1 10.1.3.129 2 10.1.162.1 3 172.16.2.2 4 10.1.1.6 Last 1.5 1.8 5.5 128.8 127.1 Avg 1.2 1.9 4.4 128.7 128.9 Min 1.0 1.5 2.9 126.2 126.0 Max 3.2 3.1 7.2 133.2 139.1

- utils network capture captures packets seen on Ethernet interface - IPSLA responder built into CTS codecs

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

34

CTS Endpoint Media Statistics

Monitoring->Call Statistics
- Lost packets - Latency - Jitter

- Duplicate
- Late packets

Available per media channel and media type Also available via CLI and SNMP
CISCO-TELEPRESENCE-CALL-MIB

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

35

EX, C-Series and VCS Network Utilities

Endpoints: ping and traceroute available via CLI systemtools network ping|traceroute
VCS (via root CLI) :
- THIS REALLY IS A UNIX ROOT Youve been warned. Create a non-root user if possible. - Ping, ping6, traceroute, traceroute6, traceproto, nslookup, arp - netstat lists listening and established ports - tcpdump filter, capture and analyze network packets - nstat aggregate TCP, UDP, ICMP, IP statistics

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

37

Signaling Issues

Network connectivity available but

- call not establishing: call routing, interop - connects-disconnects: codec mismatch, endpoint compatibility - one-way video: codec mismatch, firewall on media

Important to understand processing of call signaling on each signaling controller.

Logs available at endpoints, VCS and CUCM to help analysis

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

38

CUCM Call Tracing

Can be useful to determine call routing issues.

CUCM Serviceability-> Trace-> Configuration
- Enable detailed trace level
2011/06/01 15:52:34.148|SIPL|0|TCP|IN|10.81.74.99|5060|SEPC471FEE64473|10.81.74.100|39550|1,100,57,1.3209^10.81.74.100^*|8214|c471fee644730012-2466a078-76874c23@10.81.74.100|INVITE 2011/06/01 15:52:34.152|CC|SETUP|26582520|26582521|9944482|9944471|9944471 2011/06/01 15:52:34.154|SIPL|0|TCP|OUT|10.81.74.99|5060|SEPC471FEE64473|10.81.74.100|39550|1,100,57,1.3209^10.81.74.100^*|8215|c471fee6 -44730012-2466a078-76874c23@10.81.74.100|100 Trying 2011/06/01 15:52:34.158|SIPT|26582521|TCP|OUT|10.81.74.99|5060|TRUNK_ALPHA_CLUSTER|172.18.106.59|5060|1,100,57,1.3209^10.81.74.100^SEPC 471FEE64473|8218|b021b280-de619882-330-634a510a@10.81.74.99|INVITE 2011/06/01 15:52:34.161|SIPT|26582521|TCP|IN|10.81.74.99|5060|TRUNK_ALPHA_CLUSTER|172.18.106.59|5060|1,100,57,1.3210^172.18.106.59^*|82 19|b021b280-de619882-330-634a510a@10.81.74.99|100 Trying 2011/06/01 15:52:34.162|SIPT|26582521|TCP|IN|10.81.74.99|5060|TRUNK_ALPHA_CLUSTER|172.18.106.59|5060|1,100,57,1.3211^172.18.106.59^*|82 20|b021b280-de619882-330-634a510a@10.81.74.99|503 Service Unavailable
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

39

VCS Tracing
Logs available for:
- Historical Calls: Status-> Calls History Able to understand call interop, processing, and routing

- Call Search processing: Status -> Search History Follow call forking, FindMe, transforms etc.
Call Search Testing: Maintenance->Tools-> Locate

- Protocol Messages (SIP, H.323): Status-> Event Log ->

Jan 8 21:42:36 tvcs: Event="Response Received" Service="SIP" Src-ip="10.35.174.118" Src-port="5060" Dst-ip="10.81.74.115" Dst-port="5060" Callserial-number="9444a21a-3a6b-11e1-9ad9-0010f31e2888" Tag="9444a300-3a6b-11e1-bd8b-0010f31e2888" Protocol="TCP" Method="INVITE" To="sip:aa_mn@cisco.com" Response-code="487" Level="2" UTCTime="2012-01-09 02:42:36,371" Jan 8 21:42:36 tvcs: Event="Response Received" Service="SIP" Src-ip="10.35.174.118" Src-port="5060" Dst-ip="10.81.74.115" Dst-port="25257" Protocol="TCP" Method="INVITE" To="sip:aa_mn@cisco.com" Response-code="487" Level="3" UTCTime="2012-01-09 02:42:36,371"

Jan 8 21:42:36 tvcs: Event="Response Received" Service="SIP" Src-ip="10.35.174.118" Src-port="5060" Dst-ip="10.81.74.115" Dst-port="5060" Callserial-number="9444a21a-3a6b-11e1-9ad9-0010f31e2888" Tag="9444a300-3a6b-11e1-bd8b-0010f31e2888" Protocol="TCP" Method="INVITE" To="sip:aa_mn@cisco.com" Response-code="487" Level="2" UTCTime="2012-01-09 02:42:36,091"
Jan 8 21:42:36 tvcs: Event="Response Received" Service="SIP" Src-ip="10.35.174.118" Src-port="5060" Dst-ip="10.81.74.115" Dst-port="25257" Protocol="TCP" Method="INVITE" To="sip:aa_mn@cisco.com" Response-code="487" Level="3" UTCTime="2012-01-09 02:42:36,090"
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

40

Network Based Monitoring & Troubleshooting

Demo of Endpoint Monitoring Management Cisco Prime Performance Assurance Manager

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

42

Cisco IOS NetFlowWhat Is It?

Developed and patented at Cisco Systems in 1996 NetFlow is the de facto standard for acquiring IP operational data Standardized in IETF via IPFIX Provides network and security monitoring, network planning, traffic analysis, and IP accounting Packet capture is like a wire tap NetFlow is like a phone bill

Network World ArticleNetFlow Adoption on the Rise

http://www.networkworld.com/newsletters/nsm/2005/0314nsm1.html
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

43

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

44

Where to Apply NetFlow Monitoring

NetFlow allows
- Application discovery Traffic pattern analysis Application profiling Capacity Planning
MPLS-VPN access interface(s) toward SP + NetFlow Egress on LAN with GETVPN deployment

Branch A

MPLSVPN
campus

Branch B

DMVPN
DMVPN access interface(s) toward ISP (bandwidth planning) DMVPN Tunnel interface (traffic matrix)
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

45

NBAR: Full-Packet Inspection

Stateful and Dynamic Inspection
IP Packet TCP/UDP Packet Data Area

ToS

Protocol

Source IP Addr

Dest IP Addr

Src Port

Dst Port

Sub-Port/Deep Inspection

Used for intelligent policy (QoS, filtering, etc.) or reporting Identifies over 400 applications and protocols TCP and UDP port numbers
-Statically assigned
-Dynamically assigned during connection establishment -RTP and RTP payload type identification -Cisco TelePresence media and signaling supported in IOS 15.1(3)T

Non-TCP and non-UDP IP protocols

Data packet inspection for matching values
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

46

Flexible NetFlow & NBAR Integration

router(config)# flow record router(config-flow-record)# router(config-flow-record)# router(config-flow-record)# app_record match ipv4 source address match ipv4 destination address match application name

IOS 15.0

nbar = Static Applications

show flow mon <app_mon> cache IPV4 SRC ADDR =============== 10.0.1.1 10.0.1.1 10.0.1.1 10.0.1.1 IPV4 DST ADDR =============== 10.0.1.2 10.0.1.2 10.0.1.2 10.0.1.2 APP NAME =============== nbar rtcp nbar ssh nbar telnet NBAR lunar_light

NBAR = Custom Applications

NBAR application name inclusion in Flexible NetFlow record creates association of application name with flow reporting.

Reporting Example (Cisco Prime Assurance)

BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

47

IP SLA: Measuring Network Paths

Uses
Availability Network Performance Monitoring VoIP Monitoring Service Level Agreement (SLA) Monitoring Network Assessment Multiprotocol Label Switching (MPLS) Monitoring Trouble Shooting

Measurement Metrics
Latency
Packet Loss Network Jitter Dist. of Stats

Connectivity

Operations
Jitter FTP DNS DHCP DLSW ICMP UDP TCP HTTP LDP H.323 SIP RTP RADIUS Video

Defined Packet Size, Spacing COS and Protocol Cisco IOS Software IP SLA Source MIB Data

IP SLA Jitter responder supported on CTS

Cisco IOS Software IP SLA

BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

Active Generated Traffic to Measure the Network

Destination Cisco IOS IP SLA Software Responder

48

Cisco Public

IPSLA Video Operation Embedded Traffic Simulator

IPSLA known in industry for jitter, ICMP, etc. probes Most probes measure experience without affecting user traffic (hopefully) Need traffic to stress test network IPSLA VO provides Realistic representation of arbitrary video (RTP) traffic Packet sizes, burstiness, traffic rate, etc. pre-packaged profiles: IPTV, Video Surv, CTS Extensible via data file Custom profile generation from packet capture
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

March 2011

ActionPacked

Cisco Public

49

CBQoS MIB
IOS QoS collects vital information regarding health of QoS classes

Pre and Post bytes, drops, etc

Same class names from different routers can be compared snmp mib persist CBQoS

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

50

Advanced Video Performance Analytics With Network Analysis Module (NAM)

Reclassify and Redirect Traffic to NAM Based on RTP Payload Type for Performance Analytics Enterprise Network

Poor Quality Video

NME-NAM-*

Troubleshoot application performance problems Analyze application behavior and trends for capacity planning Perform pre- and post-deployment monitoring of app optimization and acceleration services Identify application consolidation opportunities Define and assure services levels
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

51

IP Traffic Export, Capture & Analyze

Capture packets locally to buffer on router Store to flash, USB, FTP, TFTP for analysis in protocol analyzer
-IOS XE Cat 4k Sup 7E & Sup 7L-E (XE 3.3.0 SG) include built in Wireshark decode capabiltiy

Capture does not add traffic to network

LY-2851-8(config)#ip traffic-export profile test mode capture LY-2851-8(config)#int fast 2/0 LY-2851-8(config-if)#ip traffic-export apply test LY-2851-8#traffic-export interface fast2/0 start LY-2851-8#traffic-export interface fast2/0 stop LY-2851-8#traffic-export interface fast2/0 copy ftp://10.17.0.252/images/test.cap

Fast2/0

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

52

Released Nov 2010 15.1(3)T

IOS Performance Monitor Router/Switch native RTP and TCP analysis

Network nodes are able to discover & validate RTP, TCP and IP-CBR traffic on hop by hop basis
la carte metric (loss, latency, jitter etc.) selections, applied on operator selected sets of traffic

Allows for fault isolation and network span validation

Cross-network synchronized time windows for measurement
- same 30 second (default) intervals measured

Per-application threshold and altering.

NetFlow and MIB interfaces

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

53

Perf-mon: Wide Applicability

Tested with: - Cisco EX90, MXP1700, Polycom, Cisco TelePresence (1xxx, 3xxx), CUVA, CP-9971, CP-7985, CP-7960 (audio only), - Cisco Video Surveillance Cameras, WebEx (HTTPS), IPTV (VLC) - Just plain web transactions (wget)

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

54

Thresholds & Alerts

Metrics can be tested against thresholds to trigger actions
- Multi-level Alarm Raise/Clear, SNMP Traps, Syslog, embedded scripts, automatic mediatrace, path adaptation (PfR)
SyslogWatcher

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

55

Solution Details: Third Party Components and Software

Performance Monitor
Cisco Prime Assurance (includes configuration) Cisco Prime Collaboration Manager ActionPacked LiveAction (configuration also planned) Plixer Scrutinizer SevOne SevOneNMS CA/NetQoS UCM ManageEngine NetFlow Analyzer1

More info: CDN Partners Page: http://developer.cisco.com/web/mnets/partners

14+ NMS application vendors engaged!

ActionPacked

plixer
1: Has support but has not completed CDN IVT testing
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

56

Metrics Available via Performance Monitor

Metric/Data Value Protocol
RTP All All All All RTP

Variety of network centric metrics added.

transport rtp ssrc application media packets counter (long) application media bytes counter (long) application media bytes rate application media packet rate transport packets lost counter

transport packets expected counter

transport packets lost rate counter bytes rate transport event packet-loss counter transport round-trip-time transport rtp jitter maximum transport rtp jitter minimum transport rtp jitter mean application media packets rate variation

RTP
RTP All TCP, RTP TCP RTP RTP RTP IP-CBR All

for reference

application media event

counter packets dropped

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

57

Metrics in Performance Monitor 2.0

IOS 15.2(2)T
Metric/Data Value Protocol
RTP (all new and existing metrics) all TCP TCP

Additional audio/video metrics

More emphasis on TCP metrics

RTP payload type

IPv6 support Flexible NetFlow (FNF) field imports TCP Max Segment Size TCP min/max/avg Window Size Out of order bytes Out of order packets

RTP
RTP

for reference

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

58

Solution Details: performance monitor

PRICE

ASR1k

Cat6k-Sup2T Cat4k-K5/K10 (Q2CY2012) c3945e

c3945
c1861 cat3750E c2900 c890

20mbps
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

70mbps
Cisco Public

250 mbps

600 mbps to 8.3gbps

SCALABILITY
59

Dynamic Monitoring with Mediatrace Let mediatrace do the walking for you!

Released Nov 2010 15.1(3)T

Mediatrace discovers and queries L2 and L3 nodes along a flows path Gathers system resource, interface and flow specific (perf-mon) stats
- For performance monitor: dynamically configures monitoring policy (if needed) 5-tuple + intervals etc. match static policy).

Consolidates information into a single screen Allows for easy comparisons of device behavior
- Which interface dropping packets? - Where is DSCP getting reset?

Can be requested by remote device Automatically (based on thresholds) via EEM script

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

60

Quick Mediatrace
Available via:
- Cisco IOS Exec CLI - Periodic configuration via IOS configuration
Launch from endpoints

Modes:
- Hop Poll: performs only path discovery - System Poll: in addition to performing node and interface discovery, statistics from the interfaces are collected - Perf-Mon Poll: collects flow specific statistics. If additional - information, such as the IP protocol and Layer 4 ports, is specified, the query will be as detailed as possible

Learn More Quick Start Guide - http://www.cisco.com/en/US/solutions/collateral/ns340/ns856/ns156/ns1094/whitepaper_c11-653899.pdf Deployment Guide - http://www.cisco.com/web/solutions/medianet/docs/guide_c07-684466_v2.pdf Configuration Guide - http://www.cisco.com/en/US/docs/ios/media_monitoring/configuration/guide/mm_mediatrace.html
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

61

Mediatrace Perf-Mon Poll

Mediatrace perf-mon poll
- Flow specific statistics
Performance-monitor policy automatically configured (if needed) along path, then flow data collected Fixed field-sets for RTP and TCP flow analysis

VXR-AA0310#mediatrace poll path-specifier source 10.1.160.3 destination 10.1.3.3 perf-monitor Started the data fetch operation. Waiting for data from hops. This may take several seconds to complete... Data received for hop 0 Data received for hop 1 Data received for hop 2 Data fetch complete. Results: Mediatrace Hop Number: 0 (host=VXR-AA0310, ttl=255) Mediatrace Hop Number: 1 (host=3845-AA0216, ttl=250) Metrics Collection Status: Success Reachability Address: 10.1.162.2 Ingress Interface: Fa0/0/0 Egress Interface: Fa0/0/1 Metrics Collected: Flow Sampling Start Timestamp: 01:30:42 Loss of measurement confidence: FALSE Media Stop Event Occurred: FALSE IP Packet Drop Count (pkts): 0 IP Byte Count (Bytes): 207398 IP Packet Count (pkts): 898 IP Byte Rate (Bps): 6913 Packet Drop Reason: 0 IP DSCP: 34 IP TTL: 57 IP Protocol: 17 Media Byte Rate Average (Bps): 6314 Media Byte Count (Bytes): 189438 Media Packet Count (pkts): 898 RTP Interarrival Jitter Average (usec): 6677 RTP Packets Lost (pkts): 0 RTP Packets Expected (pkts): 893 RTP Packet Lost Event Count: 0 RTP Loss Percent (%): 0.00
Cisco Public

Mediatrace 2.0 removes requirement of Layer-4 ports in mediatrace request.

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

62

Comparing Monitoring Technologies

IPSLA
Synthetic Traffic User Traffic Accounting User traffic Performance Measurement point (MP) Measurement scope Endpoint

NetFlow metering

Performance Monitor

Mediatrace

Responder
Between Generator and responder

Single Node/interface
Source and MP

Single Node/interface
Source and MP

Multiple Nodes along path
Source and each MP

Mediatrace is not about monitoring but troubleshoot ing!

Late 2012*

Late 2012

2011

2011

Network

2010
Cisco Public

2010
63

* IPSLA Responder avl on CTS 1.5+ already

BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

Management Options

Enterprise Medianet Network & System Management

Medianet Network & System Management Suite
Network Device Manager & Configuration Mgt

Device VoIP Voice/Video

QoE

Application Manager

Cisco Prime Voice/Video Collaboration Infra Manager

Voice/Video Troubleshoot

Network Performance Mgt

Passive/Active Performance Metrics

Device Device
Monitoring

Traffic Cisco Prime Analysis Assurance

Troubleshoot/ Readiness Assessment

Configuration Cisco Prime LMS Management & NCS Device Readiness Assessment

Mediatrace IPSLA VO MSI SDR IOS Perf Monitor

MSI (VDI, etc.) MIB IPSLA VO Mediatrace

NetFlow (PfR, NBAR) FNF (IOS Perf Monitor)

MIB IPSLA VO CLI

webex Network, Video & Voice Infrastructure/Applications

BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

65

Cisco Prime Collaboration Manager

Simplifies Operations for Video Collaboration Services
Collaboration Manager helps deliver a first-rate end user experience: Visualize and monitor video collaboration sessions in real-timeprovide timely support to end users when issues arise Quickly isolate areas of service degradation with detailed video flow path analyses - significantly reduce operational costs Effectively manage key assets through exportable diagnostic and utilization reports increase ROI and improve allocation of resources

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

66

Collaboration Manager Features

Comprehensive Video Collaboration Service Assurance
End to End Service Monitoring: Significantly reduce operational costs by speeding time required to pinpoint service-impacting issues

Real Time Service Troubleshooting & Diagnostics: Dramatically reduce time to detect and resolve problems
Service Readiness Assessment with Cisco Medianet: Ease validation of network readiness prior to new video endpoint deployments Executive Summaries: Instantly view service degradation and ensure higher system uptime. Quickly view utilization trends and ensure optimal resource allocation Simplified Reports: Easily view ROI and quickly analyze utilization/problem trends through comprehensive reports

Need to diagnose faster!

Need to reduce costs!

Centralized Inventory of Video Infrastructure: Fast and easy access to comprehensive inventory details
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

67

Collaboration Manager 1.1

End-to-end visibility, real time troubleshooting and inventory support for EX and C series(1.0 included CTS) Support for scheduled meetings from TMS (1.0 included CTS-MAN) At-a-glance executive summaries and outof-the box, simplified usage and diagnostic reports Deeper visibility on medianet enabled networks into flow-related statistics at hot spots (1.0 introduced mediatrace and IPSLA VO) Integration with other Prime management systems (LMS, NAM) offering critical diagnostic information about the network along the video path

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

68

Collaboration Manager 1.1 Device Support

Category
CTS series

Models
CTS 32xx/3xxx, CTS 500, CTS 1300, CTS 1100

Software Version
1.7.4, 1.8

C/EX series

Profile Dual 65 & Profile 65, Profile Dual 52, Profile 52, Profile 42 EX90 & EX60 C20 Quickset & C40 series, C60 series & C90 series
VCS & VCS Expressway CUCM

TC 4.1, 5.0

Call Processors

x6.0, x6.1, x7.0 8.6 and later

Conferencing

4500 MCU series TS Server 7010 MSE 8000 CTMS

TMS CTS-MAN

4.1, 4.2 2.1, 2.2 Ibid 1.7, 1.8

13.1 and later 1.7 and 1.8

Application Management

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

69

Cisco TelePresence Management Suite

Simple, Comprehensive TelePresence Solution Management
TMS simplifies TelePresence solution management and maximizes ROI: Plan, Create and Schedule Conferences from a Centralized Control Centre simple, effective conference management

Determine where to invest, using detailed management reporting information. Customize reports, charts and dashboards to support informed decision making
Manage and integrate Directory information. Ensure that all contact information is easily accessible, accurate and consistent.

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

70

Cisco TMS + Collaboration Manager

Cisco TMS 13.1 Real-time Conference Control Scheduling of sessions and phonebook/directory services Centralized meeting management and control for scheduled/ad-hoc meetings Powerful, customizable reports Provisioning of endpoints and management of infrastructure
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Prime CM 1.1 Real-time visualization and troubleshooting of live sessions End-to-end visibility down to media packet level Advanced alarming, diagnostics and trouble isolation Executive summaries and easy to use reports
71

Cisco Public

Introducing Prime Assurance

End-User Exp Infra Mgmt App Visibility Analysis & Troubleshooting Data Center

ASSURANCE

Collaboration

Network Infrastructure Data Center

Collaboration

Network Infrastructure

Branch
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

Data Center
72

Interactive & Customizable Dashboards

EndUser/Application/Network views Monitoring,Config, Threshold templates

Assurance

Multi-NAM Management
WAN Optimization Views

Collaboration

OOB Reports & APIs

Network Infrastructure Data Center ART/Traffic/RTP Analysis

FNF Coll & Reporting

Alarms/Events Browser

End-point management

PA

Medianet Performance Monitor

NetFlow & NBAR

SNMP (IF, CBQoS)

Cisco Public

Packets

Events

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

73

Prime Assurance: Voice/Video Dashboard

DSCP Classification
RTP Conversations Details Top N RTP Streams Voice Call Statistics Worst N RTP Streams by Jitter

Worst N RTP Streams by Packet Loss

Worst N RTP Streams by MOS Worst N Sites by MOS Worst N Site to Site Connection KPI

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

74

Cisco Remote Management Services (RMS)

Increases
Ability to quickly adopt and deploy advanced technologies

Enables
Customers to avoid cumulative costs of hiring & training mgmt team IT to maintain focus on enabling core bus strategies

Delivers
High availability and performance for full benefits of AT/ET

Guarantees
Customer retains control of their network, gains network visibility

Remote Monitoring 24x7 NOC / Service Desk Incident Management Problem Management Change Management Configuration Management Release Management Security Administration
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Remote Management Services

People Process Tools

Cisco Public

75

Connect with Your Peers and Cisco

Discuss business, IT, architecture, adoption and product topics with peers
-Unified communications, collaboration applications, customer care, telepresence

Cisco Collaboration Community and User Group

Interact with Cisco Product Managers, Technical Marketing Engineers and Services Consultants Learn about new product announcements Join the Collaboration User Group
-Influence product direction -Access to Beta trials -Exclusive programs, advisory groups and briefings -Membership is free! Visit the Collaboration Community and join the Collaboration User Group at: www.cisco.com/go/joinconversation
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

76

Resources

Cisco Remote Management Services (RMS)

www.cisco.com/go/rms

Nagios
http://www.nagios.org/

Cisco Prime Collaboration Manager

http://www.cisco.com/go/cpcm

Cisco TelePresence Management Suite

http://www.cisco.com/en/US/products/ps11338/

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

77

Additional Medianet Resources

Medianet on Cisco.com

http://www.cisco.com/go/medianet
Autoconfiguration http://www.cisco.com/go/autoconfiguration Media Monitoring http://www.cisco.com/go/mediamonitoring

MSI
http://www.cisco.com/en/US/solutions/ns340/ns857/ns156/ns1094/media_services_interface.html

Medianet Knowledge Base

http://www.cisco.com/web/solutions/medianet/knowledgebase/index.html

Medianet Support Forum https://supportforums.cisco.com/community/etc/medianet

Medianet Blogs

http://blogs.cisco.com/tag/medianet/
Cisco Developer Network for Medianet

http://developer.cisco.com/web/mnets
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

78

Recommended Reading
BRKEVT- 2804

Please complete your Session Survey

We value your feedback
Don't forget to complete your online session evaluations after each session. Complete 4 session evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt Surveys can be found on the Attendee Website at www.ciscolivelondon.com/onsite which can also be accessed through the screens at the Communication Stations Or use the Cisco Live Mobile App to complete the surveys from your phone, download the app at www.ciscolivelondon.com/connect/mobile/app.html
1. Scan the QR code (Go to http://tinyurl.com/qrmelist for QR code reader software, alternatively type in the access URL above) 2. Download the app or access the mobile site 3. Log in to complete and submit the evaluations

http://m.cisco.com/mat/cleu12/
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

80

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

81

Thank you.

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

82

CTMS Bandwidth Optimization Inbound flow control

No Flow Control (non-CTMScases): 5.5Mbps per table segment (avg.) 9 Table segments 49.5 Mbps total bandwidth 33.2 Mbps total bandwidth With Flow Control: 5.5Mbps per table segment (avg.) 6 Table segments (video & audio) 3 Audio channels

Audio Only London

Video and Audio

Dallas

Active Site

Video and Audio Audio used to identify active sites. Only active sites send video.

Active Site

Paris

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

83

TelePresence Remote Managed Services Summary

Services Monitoring & Management 24x7 Monitoring and Ticketing Incident, Change & Problem (Reactive) Proactive Problem Software Upgrades Execution of Endpoint and Infrastructure Upgrades 24x 7 Help Desk Customer Service Customer Relationship Manager Advanced CRM TelePresence Room Service Ancillary Services VIP Event Monitoring Dedicated Technical Engineer Service Training How to use service Training and Reporting Enhanced Reporting Standard Reporting Conference Scheduling Scheduling requests via phone/e-mail Assisted Management
optional optional optional optional optional optional optional optional optional

Enhanced Management

Comprehensive Management *

optional optional optional optional

optional to *Customer must purchase either Assisted Management or Enhanced Management service level SKUs for each TelePresence endpoint. This is a pre-requisite BRKEVT-2804 Cisco Public 2011 Cisco and/or affiliates. All rights at reserved. ordering Comprehensive Management service levelits which is added the customer level. 88

Tier 1 Service Desk

Service Desk support around-the-clock Assists with general room information How do I? Multipoint call initiation Notification on impacting incidents Verification of scheduling Around-the-clock incident management support Monitor proactive alarms Prioritize incidents per severity and urgency of impact Resolve the incident or engage TAC or BU Provide technical leadership, collaboration on incident with vendors on behalf of customer

Tier 2 Incident Management

Tier 3 Problem Management

Analyze incident trends to identify patterns or systemic conditions (Proactive problem management Enhanced ) Create incidents and refer to tier 2 Provide root cause analysis Perform lab re-creates

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

89

Cisco Remote Management Services (RMS)

Increases
Ability to quickly adopt and deploy advanced technologies

Enables
Customers to avoid cumulative costs of hiring & training mgmt team IT to maintain focus on enabling core bus strategies

Delivers
High availability and performance for full benefits of AT/ET

Guarantees
Customer retains control of their network, gains network visibility

Remote Monitoring 24x7 NOC / Service Desk Incident Management Problem Management Change Management Configuration Management Release Management Security Administration
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Remote Management Services

People Process Tools

Cisco Public

90

Cisco RMS Web Portal

TelePresence RMS platform for all customers

Comprehensive tool set for monitoring, alarming enhancements

Interactive web portal for TelePresence

Access to all business reporting Active site maps for detailed insight Log service requests, track progress of open tickets
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

91

Intra-company Media Flow

Multipoint with TelePresence Server Does-it-All Platform
Triple Screen to Triple Screen Capability
Large Footprint of Supported Video Conferencing Systems BFCP/H.239 and CTS Auto Collaborate Content Sharing
CUCM Cluster SIP VCS Cluster

CUCM CTS Cluster

CSF

Cisco 9971 CTS 1300

Movi

EX90

T3 CTS 3010 SIP

BRKEVT-2804

Telepresence Server SIP and H.323

Cisco Public

H.323

2011 Cisco and/or its affiliates. All rights reserved.

Media

92

Intercompany and external calls

Models
Three conceptual models for business-to business (B2B) collaboration:
Extranet
Two or more enterprises interested in B2B communication establish direct network connectivity through an IP or MPLS VPN. Cisco deployments rely on the Cisco Unified Border Element (CUBE) or Session Border Controller (SBC) to provide security and firewall/network address translation (NAT) traversal.

Exchange
Alternative business-to-business architecture where session and access control is centralized in the form of video service exchanges.

Over the Internet

VCS Expressway used as gateway towards the Internet. WebEx based desktop, voice and video collaboration.

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

94

B2B with Arranged Extranets

Direct peer to peer relationships arranged between SBC/CUBE or VCS-E of various companies. Media and signaling flows through firewalls at established points of intercompany communications.

Company A
Media

Company B
CUCM Cluster VCS Cluster

CUCM Cluster VCS Cluster

SIP

Extranet (s)

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

95

B2B with Exchanges

Exchange Service Providers interconnect different companies (and VC systems) Exchange provider may also be network provider May provide additional services: scheduling, transcoding, attendant, recording etc.

Company B Company A
SW-A ES-A CE-A PE-A
Provider Y

PE-B CE-B SW-B

CE-C

SW-C

Exchange
CUCM

SBC

Company A
96

Exchange
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

Over the Internet (VCS Expressway ) Main Office to Home Workers

Home office endpoints register to VCS Expressway across Internet. Media travels thru Internet & firewalls

Internet

Main Office DMZ

VCS Expressway

Systems registering directly to the VCS Expressway

Home Office

VCS Control

Campus
EX90 48246@company.com Dual Profile CUCM IP Phones 60124 SIP
BRKEVT-2804

CSF

H.323

SIP and H.323

Media
Cisco Public

2011 Cisco and/or its affiliates. All rights reserved.

97

Over the Internet (VCS Expressway ) Direct B2B communication

DNS
Internet

Enterprise A DMZ

Peering VCS Expressway

Enterprise B DMZ

VCS Expressway

Enterprise A VCS Control

Enterprise B VCS Control

CUCM
CUCM IP Phones CSF H.323 SIP and H.323 Media
Cisco Public

IP Phones

CSF

SIP
BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

98

Product Demo

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

99

Cisco TMS Value Proposition

Conference Control Center:
Centralized administration and orchestration of

conferences, simplifies administration and dramatically reduces resource costs, ensuring optimal payback from infrastructure investment.
Booking and Scheduling:
Plan conferences quickly and easily, with integration to

third party applications. Simple, straightforward conference creation. Directories and Phonebooks:
Easily manage contacts, integrate phonebooks,

increase speed of conference creation.

Infrastructure Management:

Maximize Return on Investment with a comprehensive

view of TelePresence Infrastructure Provisioning and Configuration Increase TelePresence infrastructure availability, Management:. ensuring devices have the latest software installed, and are configured to the highest quality. Customizable Reporting, Trending, Analysis:
Comprehensive customizable data accessibility,

enabling informed Executive decision making

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

100

TMS

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

101

Performance Results: performance-monitor Cisco c3945

It depends
CPU Util (%)

CPU Impact with Scaling on Num of Flows

~70 mbps monitoring bandwidth CPU impacted by:

- Number of flows - Complexity of filter NBAR, ACLs, DSCP - Number of classes minimal impact until ~80 classes

16 14 12 10 8 6 4 2 0 0 200 400 600 Num of Flows 800 1000

CPU Delta VM CPU %

Baseline CPU %

Memory Impact with Scaling on Num of Flows

Millions Processor Memory (Mbytes)

50
45 40 35 30 25 20 15 Delta of Proc Mem (Mbytes) VM Proc Mem (Mbytes) Baseline Proc Mem (Mbytes)

Memory impacted by:

- Number of flows minimal - Number of classes
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved.

10
5 0 0 500 Num of Flows 1000

Cisco Public

102

Performance Monitor: Deployment

Enable pervasively (if possible)
More monitoring points, the better the data

Applications:
DMVPN
Apply policy in/out on tunnel interface or LAN

VoIP, WebEx, TelePresence, Desktop Video Conferencing (Cisco EX/MXP , Polycom, etc), Skype, Microsoft MOC/Lync Any TCP traffic: Oracle, SAP, HTTP(s)

Scenarios:
Apply policy in/out on LAN

Remote sites without local IT staff

Telecommuter / cisco virtual office

WAN edge DMVPN tunnel interface GETVPN LAN interface

GETVPN

MPLSVPN CE
Apply policy in/out on WAN
BRKEVT-2804

Mutation (NAT, SBC, etc.) will require correlation

NAT

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

103

CUCM Tools
CDR/CMR Records
CUCM ServiceabilityToolsCDRSystemSchedulerCDR Load

Make sure Load CDR only is unchecked Enable via service parameters: CDR CMR

Can be exported to a .csv or scheduled to archive to an FTP/SFTP Server for 3rd party billing applications
BRKEVT-2804 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public

104

CDR/CMR Sample Output

CDR Analysis & Reporting
Packet and Path statistics K Factor Stats as reported by device SEP001D705FB47F

Packet and Path statistics K Factor Stats as reported by device SEP001D705FB47F

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

105

BRKEVT-2804

2011 Cisco and/or its affiliates. All rights reserved.

Cisco Public

106